CN103002156A - 用于动态语音菜单的技术 - Google Patents
用于动态语音菜单的技术 Download PDFInfo
- Publication number
- CN103002156A CN103002156A CN2012105463231A CN201210546323A CN103002156A CN 103002156 A CN103002156 A CN 103002156A CN 2012105463231 A CN2012105463231 A CN 2012105463231A CN 201210546323 A CN201210546323 A CN 201210546323A CN 103002156 A CN103002156 A CN 103002156A
- Authority
- CN
- China
- Prior art keywords
- menu
- user
- voice menu
- voice
- customized
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/16—Sound input; Sound output
- G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72448—User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72484—User interfaces specially adapted for cordless or mobile telephones wherein functions are triggered by incoming communication events
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/57—Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set
- H04M1/575—Means for retrieving and displaying personal data about calling party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
- H04M2203/355—Interactive dialogue design tools, features or methods
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Human Computer Interaction (AREA)
- Theoretical Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Health & Medical Sciences (AREA)
- General Health & Medical Sciences (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
- Telephone Function (AREA)
Abstract
Description
Claims (10)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US13/328,130 US9063703B2 (en) | 2011-12-16 | 2011-12-16 | Techniques for dynamic voice menus |
US13/328,130 | 2011-12-16 |
Publications (2)
Publication Number | Publication Date |
---|---|
CN103002156A true CN103002156A (zh) | 2013-03-27 |
CN103002156B CN103002156B (zh) | 2016-02-03 |
Family
ID=47930274
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CN201210546323.1A Active CN103002156B (zh) | 2011-12-16 | 2012-12-14 | 用于动态语音菜单的技术 |
Country Status (7)
Country | Link |
---|---|
US (1) | US9063703B2 (zh) |
EP (1) | EP2792110B1 (zh) |
JP (1) | JP6180430B2 (zh) |
KR (1) | KR101989645B1 (zh) |
CN (1) | CN103002156B (zh) |
HK (1) | HK1182864A1 (zh) |
WO (1) | WO2013090869A1 (zh) |
Cited By (10)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN105162996A (zh) * | 2014-07-18 | 2015-12-16 | 上海触乐信息科技有限公司 | 智能服务交互平台装置、系统及其实现方法 |
WO2015188454A1 (zh) * | 2014-06-11 | 2015-12-17 | 中兴通讯股份有限公司 | 一种快速进入ivr菜单的方法及装置 |
CN106816149A (zh) * | 2015-12-02 | 2017-06-09 | 通用汽车环球科技运作有限责任公司 | 车辆自动语音识别系统的优先化内容加载 |
CN107105109A (zh) * | 2016-02-23 | 2017-08-29 | 平安科技(深圳)有限公司 | 语音播报方法及系统 |
CN108293171A (zh) * | 2015-12-01 | 2018-07-17 | 索尼公司 | 信息处理设备、信息处理方法以及程序 |
CN109005303A (zh) * | 2018-09-18 | 2018-12-14 | 中国工商银行股份有限公司 | 交互语音应答方法及装置 |
CN109446220A (zh) * | 2018-09-13 | 2019-03-08 | 浙江百世技术有限公司 | 一种基于快递用户的客服语音菜单定制方法和定制系统 |
US10452233B2 (en) | 2014-07-18 | 2019-10-22 | Shanghai Chule (Cootek) Information Technology Co., Ltd. | Information interactive platform, system and method |
CN114385264A (zh) * | 2022-01-12 | 2022-04-22 | 挂号网(杭州)科技有限公司 | 配置方法、装置、后台、电子设备及存储介质 |
CN115699167A (zh) * | 2020-05-27 | 2023-02-03 | 谷歌有限责任公司 | 当确定是否从某些客户端设备卸载助理相关处理任务时补偿硬件差异 |
Families Citing this family (8)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7773731B2 (en) * | 2005-12-14 | 2010-08-10 | At&T Intellectual Property I, L. P. | Methods, systems, and products for dynamically-changing IVR architectures |
US7577664B2 (en) | 2005-12-16 | 2009-08-18 | At&T Intellectual Property I, L.P. | Methods, systems, and products for searching interactive menu prompting system architectures |
US11132173B1 (en) * | 2014-02-20 | 2021-09-28 | Amazon Technologies, Inc. | Network scheduling of stimulus-based actions |
CN105450876A (zh) * | 2014-06-11 | 2016-03-30 | 阿里巴巴集团控股有限公司 | 一种语音播报方法及相关系统 |
CN104158935A (zh) * | 2014-07-28 | 2014-11-19 | 联想(北京)有限公司 | 一种信息处理的方法及电子设备 |
US9736194B1 (en) * | 2015-03-06 | 2017-08-15 | Amazon Technologies, Inc. | System for establishing communication between devices |
US10091355B2 (en) * | 2016-02-19 | 2018-10-02 | International Business Machines Corporation | Virtual voice response agent individually configured for a user |
CN113011198B (zh) * | 2021-03-05 | 2022-07-22 | 北京嘀嘀无限科技发展有限公司 | 一种信息交互方法、装置及电子设备 |
Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6061433A (en) * | 1995-10-19 | 2000-05-09 | Intervoice Limited Partnership | Dynamically changeable menus based on externally available data |
CN1558656A (zh) * | 2004-01-20 | 2004-12-29 | 联想(北京)有限公司 | 一种基于voicexml的电话语音实时交互系统和方法 |
US7065188B1 (en) * | 1999-10-19 | 2006-06-20 | International Business Machines Corporation | System and method for personalizing dialogue menu for an interactive voice response system |
CN1826756A (zh) * | 2003-08-15 | 2006-08-30 | 思科技术公司 | 用于基于语音的网络管理的系统和方法 |
CN1937670A (zh) * | 2006-10-27 | 2007-03-28 | 华为技术有限公司 | 一种实现可定制播放语音的系统及方法 |
Family Cites Families (23)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5243643A (en) * | 1990-11-01 | 1993-09-07 | Voiceples Corporation | Voice processing system with configurable caller interfaces |
US6314402B1 (en) | 1999-04-23 | 2001-11-06 | Nuance Communications | Method and apparatus for creating modifiable and combinable speech objects for acquiring information from a speaker in an interactive voice response system |
US7653691B2 (en) | 2000-11-15 | 2010-01-26 | Pacific Datavision Inc. | Systems and methods for communicating using voice messages |
US7580862B1 (en) * | 2001-05-31 | 2009-08-25 | The Servicemaster Company | Method and system to select, schedule and purchase home services |
US7242752B2 (en) * | 2001-07-03 | 2007-07-10 | Apptera, Inc. | Behavioral adaptation engine for discerning behavioral characteristics of callers interacting with an VXML-compliant voice application |
US7065201B2 (en) * | 2001-07-31 | 2006-06-20 | Sbc Technology Resources, Inc. | Telephone call processing in an interactive voice response call management system |
WO2003017096A1 (en) * | 2001-08-14 | 2003-02-27 | Humana Inc | Web-based security with controlled access to data and resources |
US7539127B1 (en) * | 2001-12-13 | 2009-05-26 | Cisco Technology, Inc. | System and method for recovering from endpoint failure in a communication session |
US6850949B2 (en) | 2002-06-03 | 2005-02-01 | Right Now Technologies, Inc. | System and method for generating a dynamic interface via a communications network |
US8661112B2 (en) * | 2002-12-20 | 2014-02-25 | Nuance Communications, Inc. | Customized interactive voice response menus |
KR100974696B1 (ko) | 2003-04-25 | 2010-08-06 | 엘지전자 주식회사 | 이동 통신 단말기의 음성 인식 메뉴 편집 장치 및 방법 |
US7664233B1 (en) * | 2003-06-25 | 2010-02-16 | Everbridge, Inc. | Emergency and non-emergency telecommunications notification system |
US7844045B2 (en) * | 2004-06-16 | 2010-11-30 | Panasonic Corporation | Intelligent call routing and call supervision method for call centers |
US7471774B2 (en) * | 2004-12-14 | 2008-12-30 | Cisco Technology, Inc. | Method and system of pausing an IVR session |
US8649498B1 (en) * | 2005-03-25 | 2014-02-11 | Cisco Technology, Inc. | Network architecture for hosting voice services |
US7991125B2 (en) | 2007-01-09 | 2011-08-02 | At&T Intellectual Property I, L.P. | Adaptive incoming call processing |
CN101453525A (zh) * | 2007-11-30 | 2009-06-10 | 国际商业机器公司 | 用于恢复客户设备与ivr系统之间的会话的方法和设备 |
US20110066423A1 (en) | 2009-09-17 | 2011-03-17 | Avaya Inc. | Speech-Recognition System for Location-Aware Applications |
US8494148B2 (en) | 2009-09-24 | 2013-07-23 | Avaya, Inc. | Dynamic IVR dialog based on analytics data |
US8214289B2 (en) | 2009-09-29 | 2012-07-03 | Ebay Inc. | Short codes for bill pay |
US8363798B2 (en) | 2009-10-22 | 2013-01-29 | Padmanabhan Mahalingam | Custom telephony device configuration |
US8358753B2 (en) | 2009-12-31 | 2013-01-22 | International Business Machines Corporation | Interactive voice response (IVR) cloud user interface |
US20110276507A1 (en) * | 2010-05-05 | 2011-11-10 | O'malley Matthew Carl | System and method for recruiting, tracking, measuring, and improving applicants, candidates, and any resources qualifications, expertise, and feedback |
-
2011
- 2011-12-16 US US13/328,130 patent/US9063703B2/en active Active
-
2012
- 2012-12-14 CN CN201210546323.1A patent/CN103002156B/zh active Active
- 2012-12-15 WO PCT/US2012/069969 patent/WO2013090869A1/en active Application Filing
- 2012-12-15 JP JP2014547541A patent/JP6180430B2/ja active Active
- 2012-12-15 EP EP12858223.6A patent/EP2792110B1/en active Active
- 2012-12-15 KR KR1020147016225A patent/KR101989645B1/ko active IP Right Grant
-
2013
- 2013-08-30 HK HK13110148.5A patent/HK1182864A1/zh unknown
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6061433A (en) * | 1995-10-19 | 2000-05-09 | Intervoice Limited Partnership | Dynamically changeable menus based on externally available data |
US7065188B1 (en) * | 1999-10-19 | 2006-06-20 | International Business Machines Corporation | System and method for personalizing dialogue menu for an interactive voice response system |
CN1826756A (zh) * | 2003-08-15 | 2006-08-30 | 思科技术公司 | 用于基于语音的网络管理的系统和方法 |
CN1558656A (zh) * | 2004-01-20 | 2004-12-29 | 联想(北京)有限公司 | 一种基于voicexml的电话语音实时交互系统和方法 |
CN1937670A (zh) * | 2006-10-27 | 2007-03-28 | 华为技术有限公司 | 一种实现可定制播放语音的系统及方法 |
Cited By (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2015188454A1 (zh) * | 2014-06-11 | 2015-12-17 | 中兴通讯股份有限公司 | 一种快速进入ivr菜单的方法及装置 |
US10452233B2 (en) | 2014-07-18 | 2019-10-22 | Shanghai Chule (Cootek) Information Technology Co., Ltd. | Information interactive platform, system and method |
CN105162996A (zh) * | 2014-07-18 | 2015-12-16 | 上海触乐信息科技有限公司 | 智能服务交互平台装置、系统及其实现方法 |
CN108293171A (zh) * | 2015-12-01 | 2018-07-17 | 索尼公司 | 信息处理设备、信息处理方法以及程序 |
US11017431B2 (en) | 2015-12-01 | 2021-05-25 | Sony Corporation | Information processing apparatus and information processing method |
CN106816149A (zh) * | 2015-12-02 | 2017-06-09 | 通用汽车环球科技运作有限责任公司 | 车辆自动语音识别系统的优先化内容加载 |
CN107105109A (zh) * | 2016-02-23 | 2017-08-29 | 平安科技(深圳)有限公司 | 语音播报方法及系统 |
CN109446220A (zh) * | 2018-09-13 | 2019-03-08 | 浙江百世技术有限公司 | 一种基于快递用户的客服语音菜单定制方法和定制系统 |
CN109446220B (zh) * | 2018-09-13 | 2021-02-02 | 浙江百世技术有限公司 | 一种基于快递用户的客服语音菜单定制方法和定制系统 |
CN109005303B (zh) * | 2018-09-18 | 2020-08-18 | 中国工商银行股份有限公司 | 交互语音应答方法及装置 |
CN109005303A (zh) * | 2018-09-18 | 2018-12-14 | 中国工商银行股份有限公司 | 交互语音应答方法及装置 |
CN115699167A (zh) * | 2020-05-27 | 2023-02-03 | 谷歌有限责任公司 | 当确定是否从某些客户端设备卸载助理相关处理任务时补偿硬件差异 |
CN114385264A (zh) * | 2022-01-12 | 2022-04-22 | 挂号网(杭州)科技有限公司 | 配置方法、装置、后台、电子设备及存储介质 |
Also Published As
Publication number | Publication date |
---|---|
JP2015504275A (ja) | 2015-02-05 |
HK1182864A1 (zh) | 2013-12-06 |
KR101989645B1 (ko) | 2019-06-14 |
EP2792110B1 (en) | 2021-08-25 |
KR20140108528A (ko) | 2014-09-11 |
EP2792110A4 (en) | 2015-09-30 |
US20130156168A1 (en) | 2013-06-20 |
WO2013090869A1 (en) | 2013-06-20 |
CN103002156B (zh) | 2016-02-03 |
EP2792110A1 (en) | 2014-10-22 |
US9063703B2 (en) | 2015-06-23 |
JP6180430B2 (ja) | 2017-08-16 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
CN103002156B (zh) | 用于动态语音菜单的技术 | |
US8744414B2 (en) | Methods of interacting between mobile devices and voice response systems | |
US10320980B2 (en) | User device detection and integration for an IVR system | |
KR101161164B1 (ko) | 이동장치상의 고객 셀프 지원용과 같은 콜 인터셉트 방법 | |
CN101156430B (zh) | 响应于最终用户偏好的自动无线设备消息管理 | |
US20090124271A1 (en) | Message intercept methods, such as for customer self-support on a mobile device | |
US20070173237A1 (en) | Method and system for enhancing voice calls, such as enhancing voice calls with data services | |
EP1987661B1 (en) | A method and system for enhancing voice calls, such as enhancing voice calls with data services | |
CN102282549A (zh) | 用于提供电话和数字媒体服务的系统、方法和装置 | |
CN105580392A (zh) | 无缝呼叫切换 | |
US9794400B2 (en) | Mobile terminal and ringtone playing method thereof | |
US9123062B1 (en) | Ad sponsored interface pack | |
CN103617028A (zh) | 一种文档协同评论方法及装置 | |
CN101422025A (zh) | 用于增强语音呼叫、比如利用数据服务来增强语音呼叫的方法和系统 | |
US7231021B2 (en) | Distributed customizable voicemail system | |
CN202143135U (zh) | 一种固话终端及系统 | |
CN106126488A (zh) | 信息存储方法及装置 | |
JP2010103964A (ja) | ウィジェット型通話待ち受け画面提供システム | |
CN101674684B (zh) | 彩铃平台设备、音乐平台设备、复制铃音的方法及系统 | |
CN101056337B (zh) | 多种音乐业务统一展现的方法及系统 | |
CN1998147A (zh) | 例如用于移动装置上的客户自支持的呼叫截收方法 | |
CN104836890B (zh) | 例如用于移动装置上的客户自支持的呼叫截收方法 | |
US20050149530A1 (en) | Communication and information processing system |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
C06 | Publication | ||
PB01 | Publication | ||
C10 | Entry into substantive examination | ||
SE01 | Entry into force of request for substantive examination | ||
REG | Reference to a national code |
Ref country code: HK Ref legal event code: DE Ref document number: 1182864 Country of ref document: HK |
|
ASS | Succession or assignment of patent right |
Owner name: MICROSOFT TECHNOLOGY LICENSING LLC Free format text: FORMER OWNER: MICROSOFT CORP. Effective date: 20150728 |
|
C41 | Transfer of patent application or patent right or utility model | ||
TA01 | Transfer of patent application right |
Effective date of registration: 20150728 Address after: Washington State Applicant after: Micro soft technique license Co., Ltd Address before: Washington State Applicant before: Microsoft Corp. |
|
C14 | Grant of patent or utility model | ||
GR01 | Patent grant | ||
REG | Reference to a national code |
Ref country code: HK Ref legal event code: GR Ref document number: 1182864 Country of ref document: HK |