KR100912194B1 - Method for providing ars service - Google Patents

Abstract

A method for providing an ARS(Automatic Response System) service is provided to enable a client to confirm the delivery of a freight through a delivery information guide company even though the user does not know the invoice number or the delivery company. The information which is supposed to be guided is inputted into an information server(304), and the phone number of a client terminal transmitting call connection or characters are confirmed(306). The information is searched by using the phone number as identifier to be searched in the information server(312). The information necessary to the client is guided based on the searched information. The searched information is converted into a voice file and the voice file is transmitted to the client terminal.

Description

Method for providing ARS service

The present invention is a service that informs the cargo location information or other short information through the ARS voice or text message through the authentication that the short information, such as courier delivery information as the identifier of the sender's phone number.

   Courier delivery information service is a service that informs the location of the goods in the delivery process by telephone or Internet using the invoice number of the courier.

It is a convenient service that helps the recipient who receives the delivery due to such tracking service to predict the delivery delivery date in advance and perform necessary activities such as going out.However, to know the delivery location, you need to know the invoice number and access the Internet or call the courier company. I often feel uncomfortable because I need help from a receptionist.

TTS technology is a technology that reads a document and converts it into a voice. In the present invention, it refers to a technology that converts short text information into a voice file.

The invention similar to the present invention is listed as follows.

The invention of Korean Patent Laid-Open Publication No. 10-2005-0042876 tracks the position of a vehicle through GPS, calculates the distance between the member's position and the position of the vehicle, calculates the delivery distance and predicted delivery time, and delivers it to the member connected via wired or wireless. The present invention relates to a service for informing related information, and is characterized by assigning a unique representative phone number to each mobile.

Korean Patent Laid-Open Publication No. 10-2002-0035822 is an invention in which a company informs a customer of a different phone number and, when a call is received from a customer, finds the customer's information by using the called party number as an identifier and efficiently responds to the customer.

Korean Patent Laid-Open Publication No. 10-2002-0081731 relates to an order, information provision, and automatic response based on a confirmed location of a sender by searching a location confirmation DB.

Korean Patent Laid-Open Publication No. 10-2002-0091478 discloses a method of notifying a recipient in advance by voice or e-mail of a database of logistics information.

Korean Patent Laid-Open Publication No. 10-2006-0050341 discloses a method of receiving an ARS service by authenticating a person who subscribes to the ARS service through a called party's telephone number.

        Conventionally, in order to know the location of the goods being delivered, we need to know the invoice number of the goods and track the delivery location by oral or entering the invoice number. To do this, we need to obtain customer certification to obtain the invoice number. You need to enter the invoice number, which can be categorized according to the process, and the location of the cargo is tracked through the steps of recognizing the invoice number, accessing the phone or internet to the courier company, and telling the invoice number or entering it through the keyboard. However, this is due to an increase in phone complaints to call center counselors and labor costs, which is cumbersome and inconvenient, resulting in low availability and inefficient delivery of courier employees due to absenteeism.

Therefore, in the present invention, even if the customer does not know the invoice number and delivery company of the cargo to be delivered to them or the shipping company to confirm by calling the shipping information guide company, and furthermore, if necessary to directly connect to the person in charge of delivery The state intends to provide services.

In addition to information on shipping cargo, we will provide a service that directly and clearly guides short and clear short information such as announcements and scores of winners, winners and prizes, content of complaints, and processing status.

Since Korean Patent Publication No. 10-2005-0042876 has a different phone number to be accessed for each mobile body, it is necessary to manage information and a representative phone number of the mounted vehicle for each mobile body, and to access information only by performing separate membership authentication. In the case of courier delivery, in which the relationship with the customer is terminated by one courier delivery contract, there is a feeling of rejection in the procedure of membership authentication. The present invention to inform by the courier delivery courier arbitrarily planning their own delivery line and delivers, geographic to the courier freight to move to a certain place (the delivery destination and geographic location is often moved to a distant place) for the collection. Location is less relevant to what customers want, so make sure you It's hard to tell.

In addition, each mobile vehicle has its own representative phone number, so if you do not receive membership authentication, you do not know what information you want to load, and it is a closed location information service that cannot check information on the distance of its relative location, which is its main purpose. It is useful as an invention to find out information about cargo, but it is difficult to use as a way for courier to find shipping information.

Korean Patent Publication No. 10-2002-0035822 is temporarily used during a short term delivery contract and is not suitable for a courier delivery information providing service with more than one million customers per month.

Publication No. 10-2002-0081731 is similar to that of Publication No. 10-2005-0042876 in that it is based on the sender's location and has to go through a step of selecting a desired service through a menu. If the information is directly related to the information to be authenticated separately from the detailed menu in the case of providing a guide service such as courier delivery information may be more complicated than the service used in the prior art.

Patent Publication No. 10-2002-0091478 is for the convenience of the shipper, which is sent without regard to the recipient's request. However, the authentication of the recipient is unnecessary, but it is difficult to provide precise information when sending e-mails at the same time. Provisioning may result in spam information and incur unnecessary communication costs.

Korean Patent Laid-Open Publication No. 10-2006-0050341 refers to a person who wants to perform an ARS information providing business by authenticating whether the person who subscribed to the ARS service is authenticated by the called party's phone number and providing the service corresponding to the called party's number. It is far from the direction of the present invention as providing a service to an object.

In order to obtain the invoice number, the customer who wants to know the delivery information has to receive a customer authentication or membership authentication from a shipping company or a shopping mall, or make a call with an agent. In the present invention, a CID number is used as an identifier instead of a member authentication and invoice number input. This is to be solved through authentication.

If you call the telephone terminal with the wired / wireless telephone number listed on the invoice, application ticket, application form, or petition, etc., you do not know the invoice number. Through ARS, the service automatically provides information on cargo location, winnings, acceptance and acquisition scores, complaints, and processing status.

Using the calling party's telephone number as an identifier, the telephone number information on the invoice, application form, examination form, and petition application form is searched, and the cargo location and other information related to the number are read. If you want to talk to a person in charge of the location of the call center, information center or freight, the service receives the signal from the customer terminal according to the voice guidance and automatically connects.

Information about the cargo location can be easily obtained, so the recipient of the shipment can easily predict the delivery, thereby making efficient use of time, and reducing the number of re-visit times of the courier engineer. Call center costs for responding to inquiries will also disappear, reducing delivery costs.

In addition, even if you want to check the short-term information such as announcement of winners, winners announcement, you can easily check this without knowing the student number.

      In the description of the present invention will be described mainly for the location information guide service of the parcel delivery.

   In the present invention, the position of the courier does not refer to the geographical position, but refers to the position of the jurisdiction in the shipping stage (during cargo receipt, OO terminal wearing, OO point in stock, delivery ...) and manually or automatically entered by a delivery company. Say a location.

     In order to achieve the above object, the delivery company enters invoice number, phone number, information such as customer's address, courier's location, shipping person's phone number, etc., recognizing the caller ID of the incoming call, Automatic guide service through searching the server with the corresponding telephone number as an identifier, extracting the retrieved information and storing it in the ARS server, converting the delivery location into voice from the stored information, and transmitting the converted voice file. Is done.

  Hereinafter, with reference to the accompanying drawings will be described in detail the contents of the present invention.

 The courier company (delivery company) receiving the parcel delivery service in FIG. 1 inputs the delivery information to the delivery information server 130 using the Internet through the terminal 220.

In this case, the delivery information server may be directly inputted to the server of the delivery information guide company using the present invention, or may be inputted to the delivery company server and automatically transmit only certain data related to the delivery to the delivery information guide service provider.

 The customer who wants to track the parcel calls the national representative phone (1588 service) established by the delivery information service provider by using the landline or wireless phone which he / she fills out or informs the delivery client. Check the caller's phone number in (110).

 Using the caller ID detector of the delivery information service provider, the caller's phone number is identified as an identifier to search the delivery information server to find the invoice number of the cargo in which the corresponding number is entered.

 The delivery information connected to the found invoice number is converted into a voice file through the TTS (140), and the auto-response 150 is sent by sending the converted file to the customer.

After the automatic response, asks if you want a telephone connection with the courier company's call center or transportation coordinator.

2 is a flowchart showing a service process and looks at the process.

First of all, a shipper or a customer of a shipper makes a phone call to a national representative phone opened by a delivery information service provider while the delivery information server 305 is established with a database established based on real-time data inputted by a courier service company (304). This service proceeds.

 When a call is received (302), first, a CID (Caller ID) is detected. (303)

 If the CID is not detected, it asks whether to connect to the courier company (308), selects the courier company to be connected by pressing the registration code of each courier company (311), connects to the courier company (312), and ends the process. .

When the CID search result telephone number is detected, the server 305 is searched 306 using the detected telephone number as an identifier, and it is checked whether there is a corresponding number.

If the number matches the number registered in the search result server 305, the location information of the cargo is converted into a voice file through the TTS (or TTS server), and then sent to the autoresponder 309 to send it. Ask if you want to call the branch, agency, delivery driver, etc. that dominates the cargo (310) if you want to connect (312) and terminate the process.

If the server search 306 does not have a matching number and asks whether to call the courier company (308). If the customer selects a courier company, the customer connects to the call center of the selected courier company and ends the process.

         1 is a conceptual diagram of a parcel delivery information guide service by the ARS.

  2 is a flow chart of the courier information service.

Claims (7)

In the server search using the CID telephone number as an identifier and the delivery information guide service through the customer authentication using the same number as the authenticator, a) entering the information related to the delivery to the information server, b) confirming the telephone number of the client terminal which connected the call or the text (CID verification), c) searching the information server using the identified telephone number as an identifier (CID search), d) an information service method of guiding the necessary information to the customer based on the retrieved information.       According to claim 1       c) converting the information retrieved through the step into a voice file (TTS) and the information providing service method for guiding through the automatic response guide service (ARS) for transmitting the converted voice information to the terminal of the customer. delete The method of claim 1 If you enter the information on the invoice, such as information related to the customer, delivery location information, and the telephone number of the person in charge of the delivery, the information server checks the CID of the connected terminal and identifies the confirmed phone number. Information providing service method for guiding a method to provide the retrieved information to the connected terminal. delete delete delete

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