CN103841517A - Taxi calling information service system and method - Google Patents
Taxi calling information service system and method Download PDFInfo
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- CN103841517A CN103841517A CN201410074204.XA CN201410074204A CN103841517A CN 103841517 A CN103841517 A CN 103841517A CN 201410074204 A CN201410074204 A CN 201410074204A CN 103841517 A CN103841517 A CN 103841517A
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Abstract
The invention relates to a taxi calling information service system and method. The taxi calling information service system is at least composed of a mobile phone terminal, a backstage data center and an on-call center platform. A positioning module is arranged inside the mobile phone terminal and can obtain the information of the mobile phone position through satellite positioning or network positioning, the mobile phone terminal is in bothway communication with the backstage data center and the on-call center platform in a wireless mode, and the backstage data center and the on-call center platform are in bothway communication in a wireless or wired mode. One or more on-call center platforms can be arranged.
Description
Technical field
The present invention relates to a kind of system and method for chauffeur information service, belong to mobile communication and calling taxi field.
Background technology
The technology of calling by cable of carrying out chauffeur by call is generally adopted in numerous cities, but the service experience of phone chauffeur exists problems always.Be exactly the most significantly wherein the confirmation of position, calling party often needs and calls contact staff by cable repeatedly to illustrate that communication could confirm in phone.In addition, because majority is called the imperfect CRM function of service platform by cable, lack record and analysis to user's use habit, be difficult to calling party more personalized service is provided.
Summary of the invention
Purpose of design: avoid the weak point in background technology, the present invention has designed a kind of system and method for chauffeur information service.
Design: in order to realize above-mentioned purpose of design of the present invention, the system of the chauffeur information service of the present invention's design, is at least made up of mobile phone terminal, background data center and on-call center platform.Mobile phone terminal is built-in with locating module, can locate via satellite or network positions is obtained mobile phone position information, between mobile phone terminal and background data center and on-call center platform, pass through communication both-way communication, between background data center and on-call center platform, by wireless or wired mode both-way communication, on-call center platform can have one or more.
Technical scheme 1: in the time that user calls chauffeur, be installed on the trace routine start detection Outgoing Number immediately of mobile phone terminal, if this number is not the chauffeur hot line number of any one on-call center platform, user normally calls; If this number is the chauffeur hot line number of some on-call center platforms, mobile phone terminal obtains self positional information by locating module simultaneously, together with the telephone number of this information and mobile phone terminal, Terminal Equipment Identifier (as mobile phone IMEI, MAC Address), is uploaded to background data center and on-call center platform.On-call center platform is in the time of the call that receives this user, can receive the above-mentioned information that this mobile phone terminal sends simultaneously, the contact staff of on-call center can directly obtain this user's positional information in this way, and need not inquire user or searching position again.
Technical scheme 2: when after on-call center platform chauffeur success, this order record (comprise chauffeur user phone number, name, sex, starting point, destination, time, reply driver etc.) can be sent to background data center, after receiving, background data center contrasts with preservation information, if this telephone number exists, this record is increased among the history list of this telephone number, if this telephone number does not exist, generate a new historical record and preserve.
Technical scheme 3: on the basis of technical scheme 1 and 2, in the time detecting that number that user dials is the hot line number of on-call center platform, send inquiry request to background data center simultaneously, obtain historical record corresponding to this phone number of preserving in background data center, and this history information is uploaded to together with the positional information described in claim 1 to on-call center platform; Or directly above-mentioned historical record is sent to on-call center platform by background data center, thereby on-call center platform is in receiving called telephone, can know the identity informations such as this user's name, and the record of calling a taxi before, the contact staff of being convenient to on-call center platform can provide more personalized service; If fail to get corresponding historical record from background data center, be sent to on-call center platform according to information claimed in claim 2 (telephone number, Terminal Equipment Identifier).
Technical scheme 4: on the basis of technical scheme 1, in the time detecting that number that user dials is the hot line number of on-call center platform, if this mobile phone terminal has been installed third party's software of calling a taxi, simultaneously obtain to the mounted software of calling a taxi the recorded information of calling a taxi, the name, sex, starting point, destination, the time that comprise chauffeur user, reply driver, credit promise breaking record etc.Together with the positional information of these call a taxi recorded information and mobile phone terminals, be uploaded to on-call center platform.Thereby can use according to user the historical record of calling a taxi of different software, comprehensively obtain some use habits of user, the destination of as the departure place of often calling a taxi, often going etc., for user provides the more personalized service of calling by cable.
Technical scheme 5: need to obtain other third parties calling a taxi when recorded information of software of calling a taxi, can not pass through mobile phone terminal, but directly send request to the call a taxi system server of software of third party, by third party's respective user that the system server inquiry of software preserves historical record of calling a taxi of calling a taxi, then feed back to mobile phone terminal, be sent to on-call center platform together with mobile phone terminal positional information; Or third party's software server of calling a taxi is directly sent to on-call center platform by above-mentioned information.
Technical scheme 6: when on-call center platform helps user to match taxi and successfully generate order, this sequence information can be sent to third party software, as payment software (Alipay, micro-letter etc.) or the software of calling a taxi.User just can pay the expense of this time calling a taxi by these third party softwares like this.
Technical scheme 7: in the time that on-call center platform receives called telephone, simultaneously wait for position, other information such as historical record of calling a taxi that mobile phone terminal is uploaded that receive.Waiting time capable of regulating, exceed waiting time not receive yet these information, on-call center platform is thought not installation and measuring program of this mobile phone terminal, connects according to plain old telephone incoming call.Now, on-call center platform can send note to this mobile phone terminal, recommends trace routine described in user installation, to provide more personalized high-quality to call service by cable.
The present invention, compared with background technology, provides a kind of easier method that calling party position is provided, and can also provide more user history information simultaneously, thereby realizes the analysis to user habit, provides more personalized high-quality to call service by cable.
Brief description of the drawings
Fig. 1 is that the system of a kind of embodiment of the present invention forms schematic diagram.
Fig. 2 is the system logic flow chart of an embodiment of the present invention.
Fig. 3 is an embodiment of the present invention is obtained user profile schematic diagram by background data center.
Fig. 4 is the schematic diagram that an embodiment of the present invention is passed through third party software system acquisition user profile.
Fig. 5 is that an embodiment of the present invention sends the schematic diagram that reminder message is installed to user.
Embodiment
Embodiment 1: with reference to accompanying drawing 1-5.A system and method for chauffeur information service, is at least made up of mobile phone terminal 1, background data center 2 and on-call center platform 3.Mobile phone terminal 1 is built-in with locating module, can locate via satellite or network positions is obtained mobile phone position information, between mobile phone terminal 1 and background data center 3 and on-call center platform 4, by communication both-way communication, between background data center 2 and on-call center platform 4, pass through wireless or wired mode both-way communication.On-call center platform 3 can have one or more.
Embodiment 2: on embodiment 1 basis, a kind of system of chauffeur information service, can automatically send chauffeur information: in the time that user calls chauffeur, be installed on the trace routine start detection Outgoing Number immediately of mobile phone terminal 1, if this number is not the chauffeur hot line number of any one on-call center platform 3, user normally calls; If this number is the chauffeur hot line number of some on-call center platforms 3, mobile phone terminal 1 obtains self positional information by locating module, together with the telephone number of this information and mobile phone terminal 1, Terminal Equipment Identifier (as mobile phone IMEI, MAC Address), is uploaded to background data center 2 and on-call center platform 3.On-call center platform 3 is in the time of the call that receives this user, can receive the above-mentioned information that this mobile phone terminal 1 sends simultaneously, the contact staff of on-call center can directly obtain this user's positional information in this way, and need not inquire user or searching position again.
Embodiment 3: when after the 3 chauffeur successes of on-call center platform, this order record (comprise chauffeur user phone number, name, sex, starting point, destination, time, reply driver etc.) can be sent to background data center 2, after receiving, background data center 2 contrasts with preservation information, if this telephone number exists, this record is increased among the history list of this telephone number, if this telephone number does not exist, generate a new historical record and preserve.
Embodiment 4: in the time detecting that number that user dials is the hot line number of on-call center platform, send inquiry request to background data center 2 simultaneously, obtain historical record corresponding to this phone number of preserving in background data center 2, and this history information is uploaded to together with the positional information described in claim 1 to on-call center platform 3; Or directly above-mentioned historical record is sent to on-call center platform 3 by background data center 2.Thereby on-call center platform 3 is in receiving called telephone, can know the identity informations such as this user's name, and the record of calling a taxi before, the contact staff of being convenient to on-call center platform can provide more personalized service.If fail to get corresponding historical record from background data center 2, be sent to on-call center platform 3 according to information claimed in claim 2 (telephone number, Terminal Equipment Identifier).
Embodiment 5: in the time that trace routine detects that number that user dials is the hot line number of on-call center platform, if this mobile phone terminal 2 has been installed third party's software of calling a taxi, simultaneously obtain to the mounted software of calling a taxi the recorded information of calling a taxi, the name, sex, starting point, destination, the time that comprise chauffeur user, reply driver, credit promise breaking record etc.Together with the positional information of these call a taxi recorded information and mobile phone terminals 1, be uploaded to on-call center platform 3.Thereby can use according to user the historical record of calling a taxi of different software, comprehensively obtain some use habits of user, the destination of as the departure place of often calling a taxi, often going etc., for user provides the more personalized service of calling by cable.
Embodiment 6: need to obtain other third parties calling a taxi when recorded information of software of calling a taxi, can not pass through mobile phone terminal, but directly send request to the call a taxi system server of software of third party, by third party's respective user that the system server inquiry of software preserves historical record of calling a taxi of calling a taxi, then feed back to mobile phone terminal, be sent to on-call center platform 3 together with mobile phone terminal positional information; Or third party's software server of calling a taxi is directly sent to on-call center platform 3 by above-mentioned information.
Embodiment 7: when on-call center platform 3 helps user to match taxi successfully to generate order, this sequence information can be sent to third party software, as payment software (Alipay, micro-letter etc.) or the software of calling a taxi.User just can pay the expense of this time calling a taxi by these third party softwares like this.
Embodiment 8: in the time that on-call center platform 3 receives called telephone, simultaneously wait for position, other information such as historical record of calling a taxi that mobile phone terminal is uploaded that receive.Waiting time capable of regulating, exceed waiting time not receive yet these information, on-call center platform 3 is thought not installation and measuring program of this mobile phone terminal, connects according to plain old telephone incoming call.Now, on-call center platform 3 can send note to this mobile phone terminal, recommends trace routine described in user installation, to provide more personalized high-quality to call service by cable.
It is to be understood that: although above-described embodiment is to the mentality of designing of the present invention detailed text description of contrasting; but these text descriptions; just the simple text of mentality of designing of the present invention is described; instead of restriction to mentality of designing of the present invention; any combination, increase or amendment that does not exceed mentality of designing of the present invention, all should fall within the scope of protection of the present invention.
Claims (8)
1. a system for chauffeur information service, is characterized in that being at least made up of mobile phone terminal (1), background data center (2) and on-call center platform (3);
Mobile phone terminal (1) is built-in with locating module, can locate via satellite or network positions is obtained mobile phone position information, between mobile phone terminal (1) and background data center (3) and on-call center platform (4), pass through communication both-way communication, between background data center (2) and on-call center platform (4), by wireless or wired mode both-way communication, on-call center platform (3) can have one or more.
2. a method for chauffeur information service system, is characterized in that automatically sending chauffeur information:
In the time that user calls chauffeur, be installed on the trace routine start detection Outgoing Number immediately of mobile phone terminal (1), if this number is not the chauffeur hot line number of any one on-call center platform (3), user normally calls, if this number is the chauffeur hot line number of some on-call center platforms (3), mobile phone terminal (1) obtains the positional information of mobile phone terminal (1) simultaneously by locating module, by the telephone number of this information and mobile phone terminal (1), Terminal Equipment Identifier is (as mobile phone IMEI, MAC Address) be uploaded to together background data center (2) and on-call center platform (3), on-call center platform (3) is in the time of the call that receives this user, can receive the above-mentioned information that this mobile phone terminal (1) sends simultaneously, the contact staff of on-call center can directly obtain this user's positional information in this way, and need not inquire again user or searching position.
3. the method for chauffeur information service system according to claim 2, it is characterized in that, when after on-call center platform (3) chauffeur success, can be by this order record (phone number that comprises chauffeur user, name, sex, starting point, destination, time, reply driver etc.) be sent to background data center (2), after receiving, background data center (2) contrasts with preservation information, if this telephone number exists, this record is increased among the history list of this telephone number, if this telephone number does not exist, generate a new historical record and preserve.
4. according to the method for the chauffeur information service system described in claim 2 and 3, it is characterized in that, in the time detecting that number that user dials is the hot line number of on-call center platform, mobile phone terminal (1) sends inquiry request to background data center (2) simultaneously, obtain historical record corresponding to this phone number of preserving in background data center (2), and this history information is uploaded to together with the positional information described in claim 1 to on-call center platform (3); Or directly above-mentioned historical record is sent to on-call center platform (3) by background data center (2), thereby on-call center platform (3) is in receiving called telephone, can know the identity informations such as this user's name, and the record of calling a taxi before, the contact staff of being convenient to on-call center platform can provide more personalized service; If fail to get corresponding historical record from background data center (2), be sent to on-call center platform (3) according to information claimed in claim 2 (telephone number, Terminal Equipment Identifier).
5. the method for chauffeur information service system according to claim 2, it is characterized in that, in the time detecting that number that user dials is the hot line number of on-call center platform, if this mobile phone terminal (2) has been installed third party's software of calling a taxi, obtain to the mounted software of calling a taxi the recorded information of calling a taxi simultaneously, the name that comprises chauffeur user, sex, starting point, destination, time, reply driver, credit promise breaking record etc., together with the positional information of these call a taxi recorded information and mobile phone terminal (1), be uploaded to on-call center platform (3), thereby can use according to user the historical record of calling a taxi of different software, comprehensively obtain some use habits of user, as the departure place of often calling a taxi, the destination of often going etc., for user provides the more personalized service of calling by cable.
6. the method for chauffeur information service system according to claim 5, it is characterized in that, need to obtain other third parties calling a taxi when recorded information of software of calling a taxi, can not pass through mobile phone terminal, but directly send request to the call a taxi system server of software of third party, by third party's respective user that the system server inquiry of software preserves historical record of calling a taxi of calling a taxi, then feed back to mobile phone terminal, be sent to on-call center platform (3) together with mobile phone terminal positional information; Or third party's software server of calling a taxi is directly sent to above-mentioned information on-call center platform (3).
7. the method for a chauffeur information service system, it is characterized in that, when on-call center platform (3) helps user to match taxi and successfully generate order, this sequence information can be sent to third party software, as payment software (Alipay, micro-letter etc.) or the software of calling a taxi, user just can pay the expense of this time calling a taxi by these third party softwares like this.
8. the method for chauffeur information service system according to claim 7, it is characterized in that, in the time that on-call center platform (3) receives called telephone, wait for simultaneously and receive the position that mobile phone terminal is uploaded, other information such as historical record of calling a taxi, waiting time capable of regulating, exceeding waiting time does not receive these information yet, on-call center platform (3) is thought not installation and measuring program of this mobile phone terminal, connect according to plain old telephone incoming call, now, on-call center platform (3) can send note to this mobile phone terminal, trace routine described in recommendation user installation, to being provided, more personalized high-quality calls service by cable.
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| CN105184726A (en) * | 2015-08-20 | 2015-12-23 | 北京嘀嘀无限科技发展有限公司 | Dynamic price adjustment method and apparatus |
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| WO2019085358A1 (en) * | 2017-10-30 | 2019-05-09 | 平安科技（深圳）有限公司 | Phone call-based car hailing method and apparatus, electronic device, and medium |
| WO2019184191A1 (en) * | 2018-03-28 | 2019-10-03 | 平安科技（深圳）有限公司 | Service providing method, electronic device and storage medium |
| US10458806B2 (en) | 2015-01-27 | 2019-10-29 | Beijing Didi Infinity Technology And Development Co., Ltd. | Methods and systems for providing information for an on-demand service |
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| WO2019184191A1 (en) * | 2018-03-28 | 2019-10-03 | 平安科技（深圳）有限公司 | Service providing method, electronic device and storage medium |
| CN112672270A (en) * | 2019-10-15 | 2021-04-16 | 上海欣雅供应链管理有限公司 | Method, apparatus, device and medium for controlling talkback channel based on location information |
| CN112672270B (en) * | 2019-10-15 | 2022-10-14 | 上海欣雅供应链管理有限公司 | Method, apparatus, device and medium for controlling talkback channel based on location information |
| CN113516841A (en) * | 2021-04-13 | 2021-10-19 | 广州通巴达电气科技有限公司 | Vehicle scheduling method and device |
| CN113516841B (en) * | 2021-04-13 | 2022-12-23 | 广州通巴达电气科技有限公司 | Vehicle scheduling method and device |
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