CN103973909A - Call forwarding method and call forwarding platform - Google Patents
Call forwarding method and call forwarding platform Download PDFInfo
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- CN103973909A CN103973909A CN201310041199.8A CN201310041199A CN103973909A CN 103973909 A CN103973909 A CN 103973909A CN 201310041199 A CN201310041199 A CN 201310041199A CN 103973909 A CN103973909 A CN 103973909A
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Abstract
The invention provides a call forwarding method and a call forwarding platform. The call forwarding method includes that the call forwarding platform receives a call of a calling party; the call forwarding platform matches a called party corresponding to the calling party; the call forwarding platform establishes communication connection between the calling party and the called party. By implementing the call forwarding method, the problem that contact information of a called party is disclosed due to the fact that a call can be made only if a current calling party knows the contact information of the called party is solved, the calling party can realize communication with the called party only by dialing a uniform phone of the call forwarding platform, and in the process of calling, the calling party does not need to know the contact information of the called party, so that safety of the contact information of the called party is protected.
Description
Technical field
The present invention relates to the communications field, relate in particular to a kind of call forwarding method and call diversion platform.
Background technology
When calling out, current calling party all needs to know in advance called party's contact number; in the time of need to finding addressee's telephone number, taxi driver to recruit car service while sending express delivery with charge free as courier, need to obtain from platform client's telephone number etc. on express delivery list; this call mechanism can cause disclosing of trade connection information and/or identity information; even occur that courier or the car driver that hires a car sells trade connection information to obtain the phenomenon of illicit income, is unfavorable for the protection of customer privacy.
Based on this, how to provide a kind of and can protect trade connection information, can relate to client in time to carry out the scheme that the service of trick car was sent or provided in express delivery with charge free again, be those skilled in the art's problem demanding prompt solutions.
Summary of the invention
The invention provides a kind of call forwarding method and call diversion platform, solved current calling party and must know that called party's contact details just can call out the problem that caused called party's contact details are disclosed.
The invention provides a kind of call forwarding method, in one embodiment, the method comprises: the calling of call diversion platform receipt of call side; The called party that call diversion platform coupling is corresponding with calling; Call diversion platform is set up the communication connection between calling party and called party.
Further, the coupling of the call diversion platform in above-described embodiment is specially with the method for calling out corresponding called party: call diversion platform obtains the express delivery odd numbers of calling party transmission; According to the corresponding relation of the default express delivery odd numbers of call diversion platform and addressee's contact number, addressee's contact number corresponding to express delivery odd numbers of query call side's input; By the addressee's contact number coupling inquiring, be the called party corresponding with calling.
Further, the coupling of the call diversion platform in above-described embodiment is specially with the method for calling out corresponding called party: call diversion platform obtains the positional information of calling party; The called party corresponding with calling according to the positional information coupling of calling party.
Further, the call forwarding method in above-described embodiment also comprised before call diversion platform is set up the communication connection between calling party and called party: call diversion platform sends for informing the note of calling party identity to called party.
Meanwhile, the present invention also provides a kind of call diversion platform, and in one embodiment, this platform comprises: receiver module, matching module and interconnecting module; Wherein, receiver module is for the calling of receipt of call side; Matching module is for mating and calling out corresponding called party; Interconnecting module is for setting up the communication connection between calling party and called party.
Further, the matching module in above-described embodiment comprises the first acquisition module and the first matched sub-block; Wherein, the first acquisition module is for obtaining the express delivery odd numbers of calling party transmission; The first matched sub-block is used for according to default express delivery odd numbers and the corresponding relation of addressee's contact number, addressee's contact number corresponding to express delivery odd numbers of query call side's input is the called party corresponding with calling by the addressee's contact number coupling inquiring.
Further, the matching module in above-described embodiment comprises the second acquisition module and the second matched sub-block; Wherein, the second acquisition module is for obtaining the positional information of calling party; The second matched sub-block is for the called party corresponding with calling according to the positional information coupling of calling party.
Further, the call diversion platform in above-described embodiment also comprises SMS transmission module, and SMS transmission module is for sending for informing the note of caller information to called party.
By enforcement of the present invention, call diversion platform is when receiving the calling of calling party initiation, by this calling party coupling, called out corresponding called party with this, solved current calling party and must know that called party's contact details just can call out the problem that caused called party's contact details are disclosed, when calling party makes a call to client by call diversion platform provided by the invention, only need the unified phone of place calls transfer platform can realize and the communicating by letter of called party, in this calling procedure, calling party does not need to know called party's contact details, protected the safety of called party's contact details.
Accompanying drawing explanation
The schematic diagram of the call forwarding method that Fig. 1 provides for one embodiment of the invention;
The schematic diagram of the call forwarding method that Fig. 2 provides for another embodiment of the present invention;
The schematic diagram of the call forwarding method that Fig. 3 provides for another embodiment of the present invention;
The schematic diagram of the call diversion platform that Fig. 4 provides for one embodiment of the invention;
Fig. 5 is a kind of schematic diagram of matching module in Fig. 4;
Fig. 6 is the another kind of schematic diagram of matching module in Fig. 4;
The schematic diagram of the call diversion platform that Fig. 7 provides for another embodiment of the present invention.
Embodiment
Below by embodiment mode by reference to the accompanying drawings, the present invention is made to further annotation explanation.
The invention provides a kind of call forwarding method, platform and system; solved current calling party and must know that called party's contact details just can call out the problem that caused called party's contact details are disclosed; realize the object to calling party and the protection of called party's communication information, strengthened user's experience.
The schematic diagram of the call forwarding method that Fig. 1 provides for one embodiment of the invention; As shown in Figure 1, in this embodiment, call forwarding method provided by the invention comprises the following steps:
S101: the calling of call diversion platform receipt of call side.
Calling party is when needs make a call, and the unified access phone of place calls transfer platform, as 400 ... Deng telephone for special use.
S102: the called party that call diversion platform coupling is corresponding with calling.
Call diversion platform is after receiving calling, according to the information of obtaining from this calling, if the positional information of express delivery odd numbers, calling party etc. is the calling party coupling called party corresponding with calling.
S103: call diversion platform is set up the communication connection between calling party and called party.
Call diversion platform is set up calling party and called party's communication connection after the match is successful, and concrete can be the number to called display of calling, can also be that the unified outgoing call of show Calls transfer platform protects the calling party communication information not leaked.
In other embodiments, before call diversion platform is set up the communication connection between calling party and called party, the call forwarding method in embodiment illustrated in fig. 1 also comprises: call diversion platform sends for informing the note of calling party identity to called party; Concrete can be as " from courier/taxi driver's incoming call, please answer ... ", the refusal of avoiding called party because do not know to call out source is answered etc.
Below in conjunction with practice example, Fig. 2 and Fig. 3, the present invention is described further, predictably, and Fig. 2 and be embodiment illustrated in fig. 3ly only two kinds of the present invention and use scenes, and be not used in the present invention is limited.
The schematic diagram of the call forwarding method that Fig. 2 provides for another embodiment of the present invention; As shown in Figure 2, in this embodiment, call forwarding method provided by the invention comprises the following steps:
S201: calling party is initiated the calling to call diversion platform.
The mode of this calling can be the unified access phone of courier's place calls transfer platform, or sends note to call diversion platform.
S202: the calling of call diversion platform receipt of call side.
S203: call diversion platform obtains the express delivery odd numbers of calling party transmission.
The method that call diversion platform obtains the express delivery odd numbers of calling party transmission can be: calling party receives the audio signal of carrying express delivery odd numbers, carry out being transferred to call diversion platform after format conversion, call diversion platform extracts the express delivery odd numbers in the terminal signal transmitted of calling party place; As the phone of courier's place calls transfer platform, after closing of the circuit, according to prompt tone, quote the express delivery odd numbers of express delivery list;
The method that call diversion platform obtains the express delivery odd numbers of calling party transmission can also be: calling party is obtained express delivery odd numbers by the mode scanning or make a video recording, and the express delivery odd numbers obtaining is transferred to call diversion platform, call diversion platform extracts the express delivery odd numbers in the terminal signal transmitted of calling party place; As courier sends the note, multimedia message etc. include express delivery odd numbers scanning information to call diversion platform, call diversion platform reads the express delivery odd numbers of express delivery list according to corresponding note and multimedia message;
The method that call diversion platform obtains the express delivery odd numbers of calling party transmission can also be: calling party is obtained express delivery odd numbers by receiving the mode of the manual input of user, and the express delivery odd numbers obtaining is transferred to call diversion platform, call diversion platform extracts the express delivery odd numbers in the terminal signal transmitted of calling party place; As the phone of courier's place calls transfer platform, after closing of the circuit, according to prompt tone, pass through the express delivery odd numbers of key-press input express delivery list.
S204: according to the corresponding relation of the default express delivery odd numbers of call diversion platform and addressee's contact number, addressee's contact number corresponding to express delivery odd numbers of query call side's input.
Client waits and to need in business that express delivery sends with charge free in shopping, left communication mode, businessman is when delivery, for each single business, having corresponding order number, is also the corresponding addressee's number of an order number, for reaching the object of hiding addressee's contact number, in call diversion platform, set up the corresponding relation between the contact number of express delivery odd numbers and order number and mobile phone, an express delivery odd numbers, by addressee of correspondence, when filling in express delivery list, is only filled in addressee's posting address; Courier is when carrying out express delivery and send with charge free, and to call diversion platform input express delivery odd numbers, call diversion platform is according to default express delivery odd numbers and the corresponding relation of addressee's contact number, addressee's contact number corresponding to express delivery odd numbers that query call side inputs.
S205: call diversion platform is the called party corresponding with calling by the addressee's contact number coupling inquiring.
Concrete can be, call diversion platform is the called party corresponding with the telephone number of calling party by the addressee's contact number coupling inquiring, courier only has by the unified phone of this telephone number dialing call diversion platform, and call diversion platform will be set up this calling party and called party's communication connection automatically; Certainly, can also be that call diversion platform is the called party corresponding with the calling party of sending this express delivery list with charge free by the addressee's contact number coupling inquiring, only have courier to input this express delivery odd numbers, just automatically set up calling party and called party's communication connection.
Further, after the match is successful, call diversion platform can be to the response that the match is successful of calling party feedback, to inform that calling party can make a call to addressee at any time; Accordingly, if it fails to match, call diversion platform also can be to the response that it fails to match of calling party feedback, and whether the express delivery odd numbers of asking calling party to detect input exists mistake, and re-starts coupling.
S206: call diversion platform is set up the communication connection between courier and addressee.
If courier need to contact addressee when sending with charge free; can make a call to call diversion platform; call diversion platform is set up calling party and called party's communication connection; concrete can be the number to called display of calling, can also be that the unified outgoing call of show Calls transfer platform protects the calling party communication information not leaked.
Further, before call diversion platform is set up the communication connection between calling party and called party, call diversion platform can also send for informing the note of calling party identity to called party; Concrete can be as " from the incoming call of courier and/or merchandise news, please answer ... ", the refusal of avoiding called party because do not know to call out source is answered etc.
The concrete implementation of call forwarding method shown in Fig. 2 can be: courier starts mobile intelligent terminal software, use phone number to register and log in, start camera and obtain the bar code image on express delivery list, and convert bar code image to express delivery odd numbers, together with personal mobile phone number, by mobile network, pass to call diversion platform; Call diversion platform is received after express delivery odd numbers, phone number or telephone number that the addressee who utilizes express delivery odd numbers to search the order number that this express delivery odd numbers is corresponding in pre-stored User Information Database retains, and bind courier's telephone number and addressee's telephone number, after binding success, inform that courier can call out addressee at any time, the snore unified number of call switching platform of courier's craft or automatic poking, call diversion platform is determined and is needed addressee's phone of switching also to carry out call diversion according to the courier's of access telephone number;
The concrete implementation of call forwarding method shown in Fig. 2 can be also: courier's editing short message, only number is sent to express delivery the note number of call diversion platform appointment; After call diversion platform is received, phone number or telephone number that the addressee who utilizes express delivery odd numbers to search the order number that this express delivery odd numbers is corresponding in pre-stored User Information Database retains, and bind courier's telephone number and addressee's telephone number, after binding success, inform that courier can call out addressee at any time, the snore unified number of call switching platform of courier's craft or automatic poking, call diversion platform is determined and is needed addressee's phone of switching also to carry out call diversion according to the courier's of access telephone number;
The concrete implementation of call forwarding method shown in Fig. 2 can also be: the unified number of the direct place calls transfer platform of courier, after connection, under the guiding of voice message, express delivery odd numbers on input express delivery list, after call forwarding platform is received, phone number or telephone number that the addressee who utilizes express delivery odd numbers to search the order number that this express delivery odd numbers is corresponding in pre-stored User Information Database retains, and carry out call diversion.
Predictably, addressee is when receiving the phone of switching of call diversion platform, can by call diversion platform on its mobile phone screen to go the mode of electric color printing/text SMS to notify the source of this phone, as express delivery list is numbered, is sent part person's job number etc., to facilitate addressee that itself and harassing call are distinguished.
The schematic diagram of the call forwarding method that Fig. 3 provides for another embodiment of the present invention; As shown in Figure 3, in this embodiment, call forwarding method provided by the invention comprises the following steps:
S301: calling party is initiated the calling to call diversion platform.
The mode of this calling can be the unified access phone of passenger/taxi driver place calls transfer platform.
S302: the calling of call diversion platform receipt of call side.
S303: call diversion platform obtains the positional information of calling party.
The mode that call diversion platform obtains caller location information can be calling party by the position at self place of telling by telephone, or by positioning software to call diversion platform reporting position information.
S304: the called party that call diversion platform is corresponding with calling according to the positional information coupling of calling party.
Call diversion platform is specially with the method for calling out corresponding called party according to the positional information coupling of calling party: by the spacing between current position and the position of calling party, the contact number coupling that is not more than the taxi driver of preset value is the called party corresponding with calling.
In other embodiments, arranging of preset value can be flexible and changeable, as determined calling party according to the positional information of calling party, is in suburb, and adaptive increase preset value is corresponding, if calling party in business district, the adaptive preset value that reduces; Certainly, call diversion platform can comprehensive a plurality of information mate, as real-time road etc., so that passenger can find taxi faster.
After the match is successful, call diversion platform is notified passenger and this matching result of taxi driver simultaneously, as the other side's positional information, real-time road, track route etc.
S305: call diversion platform is set up the communication connection between passenger and taxi driver.
Passenger and taxi driver can take the lead in making a call, to inquire in detail positional information of the other side etc.
The concrete implementation of call forwarding method shown in Fig. 3 can be: passenger and taxi driver recruit car software in the registration of call diversion platform, and it is user's positional information that this trick car software can report to call diversion platform in real time; Passenger initiates to recruit car request to call diversion platform; After call diversion platform receives this request, inquiry passenger's positional information, according to the taxi driver in positional information coupling suitable distance, all taxi drivers in this distance send inquiry request, to determine which taxi driver can go to, and mate at least one taxi driver for this passenger, set up this passenger and taxi driver's corresponding relation, and notify both sides this trick car success; Passenger/taxi driver communicates by call diversion platform and the other side.
For the call forwarding method providing in above-described embodiment, the present invention also provides a kind of call diversion platform; The schematic diagram of the call diversion platform that Fig. 4 provides for one embodiment of the invention; As shown in Figure 4, in the present embodiment, call diversion platform 4 provided by the invention comprises interconnective receiver module 41, matching module 42 and interconnecting module 43; Wherein,
Receiver module 41 is for the calling of receipt of call side; And this call information is transferred to matching module 42 carries out matching treatment;
Matching module 42 is for mating and calling out corresponding called party, and matching result is outputed to interconnecting module 43;
Interconnecting module 43 is for setting up the communication connection between calling party and called party according to the matching result of matching module 42.
Fig. 5 is a kind of schematic diagram of matching module in Fig. 4; As shown in Figure 5, in the present embodiment, the matching module 42 in Fig. 4 comprises the first acquisition module 421 and the first matched sub-block 422; Wherein,
The first acquisition module 421 is for obtaining the express delivery odd numbers of calling party transmission;
The first matched sub-block 422 is for according to default express delivery odd numbers and the corresponding relation of addressee's contact number, addressee's contact number corresponding to express delivery odd numbers of query call side's input, by the addressee's contact number coupling inquiring, be the called party corresponding with calling, and be transferred to interconnecting module 43.
Further, the first acquisition module 421 in embodiment illustrated in fig. 5 can also comprise that the first acquisition module comprises that first obtains submodule and second and obtain submodule; Wherein,
First obtains the express delivery odd numbers that submodule transmits by voice call for obtaining calling party; As calling party with call platform communication process in, under voice message, read express delivery list and accuse or by keyboard, input express delivery list and accuse;
Second obtains the express delivery odd numbers that submodule transmits by note or multimedia message mode for obtaining calling party.
Fig. 6 is the another kind of schematic diagram of matching module in Fig. 4; As shown in Figure 6, in the present embodiment, the matching module 42 in Fig. 4 comprises the second acquisition module 423 and the second matched sub-block 424; Wherein,
The second acquisition module 423 is for obtaining the positional information of calling party;
The second matched sub-block 424 is for the called party corresponding with calling according to the positional information coupling of calling party.
Further, the second matched sub-block 424 in embodiment illustrated in fig. 6 is for by the spacing between current position and the position of calling party, be not more than preset value taxi driver contact number coupling for and call out corresponding called party.
The schematic diagram of the call diversion platform that Fig. 7 provides for another embodiment of the present invention; As shown in Figure 7, in the present embodiment, the call diversion platform in embodiment illustrated in fig. 4 also comprises SMS transmission module 44, and SMS transmission module 44 is for sending for informing the note of caller information to called party.
Further, the SMS transmission module 44 in embodiment illustrated in fig. 7 can also be by the matching result notification call side of matching module 42 or calling both sides, so that both sides understand call state in real time.
Meanwhile, the present invention also provides a kind of call switching system, the switching that this call switching system utilizes call diversion platform provided by the invention to call out.
By enforcement of the present invention, call diversion platform is when receiving the calling of calling party initiation, for this calling party coupling is called out corresponding called party with this, solved current calling party and must know that called party's contact details just can call out the problem that caused called party's contact details are disclosed, when calling party makes a call to client by call diversion platform provided by the invention, only need the unified phone of place calls transfer platform can realize and the communicating by letter of called party, in this calling procedure, calling party does not need to know called party's contact details, protected the safety of called party's contact details, meanwhile, owing to being the calling of initiating with call diversion platform, called party does not need the communicating number of show Calls side yet, has protected the safety of calling party contact details yet, has strengthened the experience of calling both sides.
Below be only the specific embodiment of the present invention; not the present invention is done to any pro forma restriction; any simple modification, equivalent variations or modification that every foundation technical spirit of the present invention is done above execution mode, all still belong to the protection range of technical solution of the present invention.
Claims (12)
1. a call forwarding method, is characterized in that, comprising:
The calling of call diversion platform receipt of call side;
The called party that call diversion platform coupling is corresponding with described calling;
Call diversion platform is set up the communication connection between described calling party and described called party.
2. call forwarding method as claimed in claim 1, is characterized in that, the called party's that call diversion platform coupling is corresponding with described calling method is specially:
Described call diversion platform obtains the express delivery odd numbers of calling party transmission;
According to the corresponding relation of the default express delivery odd numbers of call diversion platform and addressee's contact number, addressee's contact number corresponding to express delivery odd numbers of query call side's input; By the addressee's contact number coupling inquiring, be the called party corresponding with described calling.
3. call forwarding method as claimed in claim 2, is characterized in that, the method that described call diversion platform obtains the express delivery odd numbers of calling party transmission is specially:
Calling party receives the audio signal of carrying express delivery odd numbers, carries out being transferred to call diversion platform after format conversion; Or,
Calling party is obtained express delivery odd numbers by the mode scanning or make a video recording, and the express delivery odd numbers obtaining is transferred to call diversion platform; Or,
Calling party is obtained express delivery odd numbers by receiving the mode of the manual input of user, and the express delivery odd numbers obtaining is transferred to call diversion platform.
4. call forwarding method as claimed in claim 1, is characterized in that, the called party's that call diversion platform coupling is corresponding with described calling method is specially:
Call diversion platform obtains the positional information of calling party;
According to the positional information coupling called party corresponding with described calling of described calling party.
5. call forwarding method as claimed in claim 4, is characterized in that, according to the positional information coupling of the described calling party called party's corresponding with described calling method, is specially:
By the spacing between current position and the position of described calling party, the contact number coupling that is not more than the taxi driver of preset value is the called party corresponding with described calling.
6. the call forwarding method as described in claim 1 to 5 any one, it is characterized in that, call diversion platform also comprises before setting up the communication connection between described calling party and described called party: call diversion platform sends for informing the note of calling party identity to described called party.
7. a call diversion platform, is characterized in that, comprising: receiver module, matching module and interconnecting module; Wherein,
Described receiver module is for the calling of receipt of call side;
Described matching module is for mating the called party corresponding with described calling;
Described interconnecting module is for setting up the communication connection between described calling party and described called party.
8. call diversion platform as claimed in claim 7, is characterized in that, described matching module comprises the first acquisition module and the first matched sub-block; Wherein,
Described the first acquisition module is for obtaining the express delivery odd numbers of calling party transmission;
Described the first matched sub-block is used for according to default express delivery odd numbers and the corresponding relation of addressee's contact number, addressee's contact number corresponding to express delivery odd numbers of query call side's input; The addressee's contact number coupling inquiring, for the called party corresponding with described calling, is transferred to described interconnecting module.
9. call diversion platform as claimed in claim 8, is characterized in that, described the first acquisition module comprises that first obtains submodule or second and obtain submodule; Wherein,
Described first obtains the express delivery odd numbers that submodule transmits by voice call for obtaining calling party;
Described second obtains the express delivery odd numbers that submodule transmits by note or multimedia message mode for obtaining calling party.
10. call diversion platform as claimed in claim 7, is characterized in that, described matching module comprises the second acquisition module and the second matched sub-block; Wherein,
Described the second acquisition module is for obtaining the positional information of calling party;
Described the second matched sub-block is for mating the called party corresponding with described calling according to the positional information of described calling party.
11. call diversion platforms as claimed in claim 10, it is characterized in that, described the second matched sub-block is used for the spacing between current position and the position of described calling party, and the contact number coupling that is not more than the taxi driver of preset value is the called party corresponding with described calling.
12. call diversion platforms as described in claim 7 to 11 any one, is characterized in that, also comprise SMS transmission module, and described SMS transmission module is for sending for informing the note of caller information to described called party.
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