CN105681606B - A kind of communication means and system based on Courier Service - Google Patents
A kind of communication means and system based on Courier Service Download PDFInfo
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- CN105681606B CN105681606B CN201610147680.9A CN201610147680A CN105681606B CN 105681606 B CN105681606 B CN 105681606B CN 201610147680 A CN201610147680 A CN 201610147680A CN 105681606 B CN105681606 B CN 105681606B
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- communication
- courier
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- application terminal
- call
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42008—Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42093—Notifying the calling party of information on the called or connected party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
Abstract
The invention discloses communication system and method based on Courier Service, system includes application terminal to provide user's operation, request access, calling initiation and call state monitoring, and is accessed by application server to customer data base；Essential information, the business datum of user and system operation data of the customer data base to record and manage user；Communication gate is docked with telecom operators, to realize the interconnection in call channel and short message receiving-transmitting channel and telecom operators.Specific telephone number of the present invention without showing the client that receives on the express delivery list of papery, the order information of delivery is needed directly to initiate call request to client as long as courier is clicked by terminal, entire communication is called back by unified Service Phone establishes, in entire communication process, courier does not know the personal call of client, to ensure the personal communication information security of customer, the communication success rate of courier and client are also improved, is sent at the first time convenient for express delivery.
Description
Technical field
The invention belongs to the communications fields, in particular to communication means and system based on Courier Service.
Background technique
Express Logistics industry last one kilometer attendant and customer phone communication way are used by courier at present
The private mobile phone of oneself realizes communication according to the customer phone on express delivery list.It has the obvious disadvantage that:
On the one hand, customer information must all be shown on the order being attached on express mail completely, be easy to cause the letter of client
Breath leakage；On the other hand, the private phone number of courier is often considered harassing call by client and rejection causes to link up
It is unsmooth；Finally, express company can not supervise the Content of Communication of courier and client, once it goes wrong in linking up, if client
It complains, express company can look into without foundation.
Summary of the invention
The technical problem to be solved by the present invention is to realize that express delivery service of delivering goods is personal using unified telephone number, customer
The communication information hide do not reveal and the message registration between courier and customer and calling record whole process record etc. functions,
To thoroughly solve customer's personal communication security assurance information, last one kilometer Courier Service is precisely managed and passes through unification
Service Phone promotes the problems such as brand image.
Above-mentioned technical problem is solved, the present invention provides a kind of communication system based on Courier Service, including application terminal,
Customer data base, communication gate,
The application terminal to provide user's operation, request access, calling initiation and call state monitoring, and leads to
Application server is crossed to access to customer data base；
The customer data base, essential information, the business datum of user and system to record and manage user are transported
Row data；
The communication gate, is docked with telecom operators, to realize call channel and short message receiving-transmitting channel with
The interconnection of telecom operators.
Further, the application terminal includes client, to by request access api interface, to external request into
Row receives, and is responded by customer data base to external request；And by call diversion to communication gate and to carry out
Switching, establishes external request side and the communication of mediator；
The client is also recorded to the communication to above-mentioned communicating pair.
Further, the application terminal includes Back Administration Module, and the Back Administration Module is in the application server
The logon account information of user is managed, and the user information is stored to customer data base.
Further, the customer data base includes: essential information library, service database, system operation data library,
Title, password, binding phone number, personal information of the essential information library to record user account；
The service database to record express delivery unirecord, message registration, preset short message record, short message sending and receiving records,
Examine statistic record；
The system operation data library is stored to operation log, the system process running log to administrator.
Further, the communication gate includes communication protocol stack,
It include: Session Initiation Protocol stack or the customized communication protocol stack of socket in the communication protocol stack；
Communication data packet and relevant data knot are transmitted by function call between each layer of the communication protocol stack
Structure；
And above layers transmit data packet and relevant data structure by transmitting event or message；
And above layers are directly connected by packet queue, each layer is independent communication process or thread, by poll come
Transceiving communication data packet.
Further, the communication network of communication protocol stack access telecom operators.
Further, the communication gate further includes voice call function module, SMS function module and communications records
Module,
The voice call function module, to carry out call diversion to the mobile phone bound with the application terminal；
The SMS function module, to carry out preset short massage notice to the mobile phone bound with the application terminal；
The communications records module, it is logical to be recorded in the voice carried out in the application terminal by database interface
Letter.
The present invention also provides a kind of communication means based on Courier Service, including,
Terminal obtains access request, while obtaining the communication information of client；
Terminal generates call diversion instruction according to the communication information；
Terminal is according to reference order, carries out short massage notice by call diversion to client, while by the communication information and client.
Further, the mobile phone of the terminal and Courier Service dispensing end is bound.
Further, the communication information is station address, user's telephone number, user's express delivery odd numbers to be dispensed
Beneficial effects of the present invention:
1) communication system provided by the invention based on Courier Service is connect due to the application terminal to provide request
Enter, call diversion, and carries out back-stage management in application server (such as WEB terminal)；Without being shown on the express delivery list of papery
It receives the specific telephone number of client, as long as courier needs the order information of delivery directly to visitor by terminal click
Call request is initiated at family, and entire communication is called back by unified Service Phone establishes, and in entire communication process, courier is not
The personal call of client is known, to ensure the personal communication information security of customer as far as possible.
2) communication system provided by the invention based on Courier Service, due to the communication gate, to carry out unified clothes
Business calling and short message are sent；Courier carries out dialing according to the customer phone on express delivery list without using the mobile phone of oneself and exhales
It cries, it is only necessary to which clicking corresponding order at the terminal can initiate to call, so that the communication with client is more convenient.In addition, objective
When family receives the incoming call of courier, a strange phone number (personal call of courier) is not shown, it is ripe
The uniform service telephone number of the express company known just will not be hung up because of worrying to harassing call or not receive calls,
To improve the communication success rate of courier and client, it is sent at the first time convenient for express delivery.
3) courier is had recorded in the system operation data library in the communication system provided by the invention based on Courier Service
Message registration and telephonograph with client, the administrative staff of express company can check from background management system each fast in real time
The detailed telephonic communication communications records of the person of passing and client, and each telephonograph taken on the telephone can be downloaded.It thus can be with
The work of courier is accurately examined, and when there is customer complaint, is had adequately according to corresponding to progress is complained
Processing.
Detailed description of the invention
Fig. 1 is the structural schematic diagram of the communication system based on Courier Service in one embodiment of the invention.
Fig. 2 is the schematic diagram of a preferred embodiment of the application terminal in Fig. 1.
Fig. 3 is the schematic diagram of a preferred embodiment of the customer data base in Fig. 1.
Fig. 4 is the schematic diagram of a preferred embodiment of the communication gate in Fig. 1.
The communication means flow diagram based on Courier Service in Fig. 5 one embodiment of the invention.
The operational process schematic diagram of communication means combination system in Fig. 6 one embodiment of the invention based on Courier Service.
Specific embodiment
To make the objectives, technical solutions, and advantages of the present invention clearer, below in conjunction with specific embodiment, and reference
Attached drawing, the present invention is described in more detail.
Please refer to the structural schematic diagram that Fig. 1 is the communication system based on Courier Service in one embodiment of the invention.
The communication system based on Courier Service in the present embodiment, including it is application terminal 100, customer data base 103, logical
Believe gateway 104,
The application terminal 100, to provide user's operation, request access, calling initiation and call state monitoring, and
It is accessed by application server 101 to customer data base.In the present embodiment, client can be in 100 pairs of application terminal visitor
Family information is supplemented and is recorded.Object-oriented in application terminal 100 can be courier.In one embodiment, using end
End 100 includes user data and business record data, and user data is the information of the courier of express company, business record data
The business information of cargo that need to deliver for express company, dispatching.There is provided user's operation includes but is not limited to, courier's operation
Order, which is prepared, sends part, courier to modify order, courier modifies personal information, courier carries out call request etc..Request
Access includes but is not limited to: request accesses the client of part to be sent, request accesses the order information of part client to be sent, request access is exhaled
It is center background etc..Calling is initiated and call state monitoring includes but is not limited to: being called and is initiated to client to be dispensed, calls shape
Monitoring in state (blind sound is waited, is busy now, getting through, time and address are sent in confirmation of communicating with client with charge free).
The customer data base 103, to record and manage the essential information, the business datum of user and system of user
Operation data；The essential information of user is to be carried out typing by the courier of express company or set according to the demand of express company
Fixed different field；The business datum of user be express company need to dispense the address of client, phone, distribution time,
Dispatching takes the means of payment and dispenses the type etc. of cargo.In one embodiment, courier is by application terminal 100 to number of users
It is inquired and is called according to the business datum in library 103, obtain corresponding distribution information, address etc..
The communication gate 104, is docked with telecom operators, to realize call channel and short message receiving-transmitting channel
With the interconnection of telecom operators.Those skilled in the art can be illustrated, and communication gate 104 is in application layer to realize the mutual of network
Connection.Call channel is the calling and switching for including but is not limited to mobile phone and base；Short message receiving-transmitting channel includes but is not limited to:
The short message that mobile phone issues.Telecom operators include but is not limited to: the short message channel of telecommunications, connection or mobile operator.
In one embodiment, the such as APP of application terminal 100 application can be used in courier, clicks order and initiates calling, this
When can't see the telephone number of client in business datum, the telephone number of client is hidden；Courier can be by the mobile phone of oneself
Bound with application terminal 100, mobile phone can first ring answer again.The mobile phone of people to be dispensed will receive the unified clothes of express company
Business number, such as 400 or 800 incoming calls；After people to be dispensed answers, the phone of courier Yu people to be dispensed are established, both sides carry out
Call, no matter whether people to be dispensed answers at this time, will receive a preset short message, illustrates Courier Service to people to be dispensed
Relevant information；If the variation or addressee time that the address of subsequent people to be dispensed occurs are uncertain, it is still necessary to link up, people to be dispensed
Unified service phone number is just directly called back, and accurately calls to the mobile phone of the courier of service before or is forwarded to
The uniform service phone of express company.
Please refer to the schematic diagram that Fig. 2 is a preferred embodiment of the application terminal in Fig. 1.
As preferred in the present embodiment, the application terminal 100 includes client 201, to pass through request access API
Interface receives external request, and is responded by customer data base 203 to external request；And will call
It is forwarded to communication gate 204 and transfers, establish external request side and the communication of mediator；The client 201, is also used
It is recorded with the communication to above-mentioned communicating pair.External request side accesses api interface by client 201, according to number of users
It is carried out accordingly according to the demand of the 203 couples of external requesting parties in library, and by the communication gate 204, establishes external request side and switching
The communication of side.
In one embodiment, the application terminal includes Back Administration Module 202, and the Back Administration Module 202 is being answered
With the logon account information for managing user in server, and the user information is stored to customer data base.
Please refer to the schematic diagram that Fig. 3 is a preferred embodiment of the customer data base in Fig. 1.
In the present embodiment, the customer data base includes: essential information library 300, service database 301, system operation
Database 302,
Title, password, binding phone number, personal information of the essential information library 300 to record user account；Its
The binding that middle binding phone number carries out between the cell-phone number and application program of courier.
The service database 301 is to record express delivery unirecord, message registration, preset short message record, transmitting-receiving short message note
Record, examination statistic record；The express delivery unirecord includes but is not limited to all information on current papery express delivery odd numbers, such as to
With phone, address, the type of payment of dispatching and the sending objects etc. made a gift to someone.The message registration includes but is not limited to courier
Message registration etc. is projected with the message registration for the first time, subsequent communication message registration, business of people to be dispensed.Preset short message record, can
It is set and is write with the demand according to express company.Short message sending and receiving records are to remind, the dispatching business of courier, wait match
It makes a gift to someone predetermined or selection Courier Service information.Examination statistic record is monitored to the daily dispatching to courier, fastly
The person of passing can carry out examination statistics by the way of registering.
It is stored up to operation log, the system process running log to administrator in the system operation data library 302
It deposits.
In one embodiment, the operation log of administrator is administrator to the batch operation record of courier's business, express delivery
Member receives the record of administrator's distribution, the attendance record that administrator carries out courier, administrator to courier's message registration
Call record etc..
In one embodiment, system process running log includes the update of business datum, the update of user data and is
The reparation etc. of system BUG.
Please refer to the schematic diagram that Fig. 4 is a preferred embodiment of the communication gate in Fig. 1.
In the present embodiment, the communication gate 204 further includes voice call function module 400, SMS function module
402 and communications records module 401,
The voice call function module 400 turns to carry out calling to the mobile phone bound with the application terminal 100
It connects；Establish call diversion function.
The SMS function module 402, it is logical to carry out preset short message to the mobile phone bound with the application terminal 100
Know；Establish the service linkage of the mobile phone and preset short massage notice of binding.
The communications records module 401, to be recorded in the language carried out in the application terminal 100 by database interface
Sound communication, records the message registration of courier and people to be dispensed.
In one embodiment, the communication gate includes communication protocol stack,
It include: Session Initiation Protocol stack or the customized communication protocol stack of socket in the communication protocol stack；
Wherein, SIP (Session Initiation Protocol) the protocol stack SIP (SIP stack) is text lattice
The client-server protocol of formula, when the client computer is initiated to request, server is responded, and has simple, extension using SIP
Property it is good and the characteristics of with existing Internet application close relation.
In one embodiment, Session Initiation Protocol be used to establish, change and terminate Multimedia session or calling including transport layer,
The agreement of transaction layer and session layer.
Wherein, the customized communication protocol stack of socket is related to the safety communicated, the close processing of necessary information and can expand
Malleability.Socket protocol formatted data packet can be with are as follows: and message length+frame head+terminal number+command word+totalframes+which frame+
Content+verification+state+postamble.
Communication data packet and relevant data knot are transmitted by function call between each layer of the communication protocol stack
Structure；
And above layers transmit data packet and relevant data structure by transmitting event or message；
And above layers are directly connected by packet queue, each layer is independent communication process or thread, by poll come
Transceiving communication data packet.
In one embodiment, the communication network of communication protocol stack access telecom operators.
Please refer to the communication means flow diagram based on Courier Service in Fig. 5 one embodiment of the invention.
The communication means based on Courier Service in the present embodiment, comprises the following steps that
Step S501 terminal obtains access request, while obtaining the communication information of client；The communication information is people's to be dispensed
Express delivery unirecord passes through the API access request of service provider.
Step S502 terminal generates call diversion instruction according to the communication information, and the call diversion instruction can come from sitting
Seat call center or system are transferred automatically.
Step S503 terminal is according to reference order, carries out by call diversion to client, while by the communication information and client
Short massage notice.Short massage notice is that the mobile phone of preset and pre- courier is bound.
In one embodiment, the mobile phone of the terminal and Courier Service dispensing end is bound.
In one embodiment, the communication information is station address, user's telephone number, user's express delivery odd numbers to be dispensed.
Please refer to the operational process signal of the communication means combination system in Fig. 6 one embodiment of the invention based on Courier Service
Figure.
Step S601 courier obtains delivery order information by order delivering system using APP, and the application terminal is used
To provide user's operation, request access, calling initiation and call state monitoring, APP is that a kind of application in the application terminal is real
Existing mode.In client to be received to external request, and pass through customer data base pair by request access api interface
External request is responded；And by call diversion to communication gate and to transfer, establish external request side and switching
The communication of side；Further include Back Administration Module, manages the logon account information of user in the application server, and by the user
Information is stored to customer data base, and the client is also recorded to the communication to above-mentioned communicating pair.
Step S602 is dialled by APP and carries out phone call request, and the cell-phone number of courier has been carried out with APP to be tied up
It is fixed；
Step S603 courier binds mobile phone and receives the call of service number and answer, when courier hears service
The call of number, has actually been forwarded to client, carries out while responding in client.
Step S604 client receives calls, and carries out information communication of receiving,
If there are problems by step S605 client, complained；Client can send part to courier by calling clawback
It is complained.
Management and control in step S606 system module, including but not limited to: such as to the operation log of administrator, be
System process running log is stored, and for another example carries out preset short massage notice to the mobile phone bound with the application terminal, and compare
Such as by call diversion to client, while short massage notice is carried out by the communication information and client.
Call control in step S607 system module, uploads the communication message registration of client, is that courier is subsequent
Examination provide data support.
Calling record storage in step S608 system module, to carry out real-time recording, as triggering step S605, then
For administrator by transferring calling record, carrying out courier whether there is the judgement of problem.
More than it should be understood by those ordinary skilled in the art that:, described is only specific embodiments of the present invention, and
It is not used in the limitation present invention, all within the spirits and principles of the present invention, any modification, equivalent substitution, improvement and etc. done,
It should be included within protection scope of the present invention.
Claims (5)
1. the communication system based on Courier Service, including application terminal, customer data base, communication gate,
The application terminal, to provide user's operation, request access, calling initiation and call state monitoring, and by answering
It is accessed with server to customer data base；
The application terminal is also recorded to the communication to communicating pair, in system operation data library record courier with
The calling record of client and telephony recording；
The application terminal obtains access request, while obtaining the communication information of client；The application terminal according to the communication information,
Generate call diversion instruction；The application terminal is according to reference order, by call diversion to client, while by the communication information with
Client carries out short massage notice；The application terminal and the mobile phone of Courier Service dispensing end are bound；The communication information is at least
It include: station address, user's telephone number, user's express delivery odd numbers to be dispensed；
The application terminal includes Back Administration Module, and the Back Administration Module manages the login of user in the application server
Account information, and user information is stored to customer data base；
The customer data base, essential information, the business datum of user and system to record and manage user run number
According to；
The customer data base includes: essential information library, service database, system operation data library,
Title, password, binding phone number, personal information of the essential information library to record user account；
The service database is to record express delivery unirecord, message registration, preset short message record, short message sending and receiving records, examination
Statistic record；
The system operation data library is stored to operation log, the system process running log to administrator；
The communication gate, is docked with telecom operators, to realize call channel and short message receiving-transmitting channel and telecommunications
The interconnection of operator；
The communication gate includes: communication protocol stack, include: Session Initiation Protocol stack or socket in the communication protocol stack from
Define communication protocol stack.
2. the communication system according to claim 1 based on Courier Service, which is characterized in that the application terminal includes visitor
Family end, to by request access api interface, external request is received, and by customer data base to external request into
Row response；And by call diversion to communication gate and to transfer, establish external request side and the communication of mediator.
3. the communication system according to claim 1 based on Courier Service, which is characterized in that the communication gate includes logical
Believe protocol stack,
Communication data packet and relevant data structure are transmitted by function call between each layer of the communication protocol stack；
And above layers transmit data packet and relevant data structure by transmitting event or message；
And above layers are directly connected by packet queue, each layer is independent communication process or thread, is received and dispatched by poll
Communication data packet.
4. the communication system according to claim 3 based on Courier Service, which is characterized in that the communication protocol stack access
The communication network of telecom operators.
5. the communication system according to claim 1 based on Courier Service, which is characterized in that the communication gate also wraps
It includes, voice call function module, SMS function module and communications records module,
The voice call function module, to carry out call diversion to the mobile phone bound with the application terminal；
The SMS function module, to carry out preset short massage notice to the mobile phone bound with the application terminal；
The communications records module, to be recorded in the voice communication carried out in the application terminal by database interface.
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| CN201610147680.9A CN105681606B (en) | 2016-03-15 | 2016-03-15 | A kind of communication means and system based on Courier Service |
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| CN201610147680.9A CN105681606B (en) | 2016-03-15 | 2016-03-15 | A kind of communication means and system based on Courier Service |
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| CN107770734B (en) * | 2016-08-18 | 2021-03-02 | 中国移动通信集团安徽有限公司 | Method and device for identifying mobile subscriber permanent station |
| CN107809749B (en) * | 2017-10-27 | 2021-07-06 | 中国—东盟信息港股份有限公司 | Mobile internet-based mobile phone number security and privacy protection method and platform |
| JP7006167B2 (en) * | 2017-11-17 | 2022-01-24 | トヨタ自動車株式会社 | Delivery support device, delivery support method, delivery support program |
| CN109995950B (en) * | 2017-12-30 | 2021-11-02 | 中国移动通信集团贵州有限公司 | Method, system, device and medium for telephone call-out |
| CN111131632B (en) * | 2019-12-24 | 2023-08-04 | 贵阳朗玛信息技术股份有限公司 | Method and system for dispatching express |
| CN111277714B (en) * | 2020-01-17 | 2021-10-26 | Oppo广东移动通信有限公司 | Connection calling method, device, storage medium and terminal |
| CN111445194B (en) * | 2020-04-13 | 2023-09-26 | 上海东普信息科技有限公司 | Method, device, equipment and storage medium for notifying express mail |
| CN115065666B (en) * | 2022-04-29 | 2023-12-15 | 广西东信易通科技有限公司 | Privacy number communication real-time push flow system and method based on combination of Websocket and SIP |
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