CN102629351A - Automatic communication method based on express waybill and terminal - Google Patents
Automatic communication method based on express waybill and terminal Download PDFInfo
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- CN102629351A CN102629351A CN2012100631620A CN201210063162A CN102629351A CN 102629351 A CN102629351 A CN 102629351A CN 2012100631620 A CN2012100631620 A CN 2012100631620A CN 201210063162 A CN201210063162 A CN 201210063162A CN 102629351 A CN102629351 A CN 102629351A
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Abstract
The present invention provides an automatic communication method based on an express waybill and a terminal which are used for solving a problem that at present when an express courier contacts a client (stranger), the express courier needs to input client communication information manually on a communication terminal to carry out communication. The terminal comprises a reading module used for reading a first information body, generating a field comprising first information body content and transmitting the field to a processing module, the processing module used for receiving and processing the above field, acquiring the client communication information and transmitting the client communication information to a communication module, and the communication module used for receiving the client communication information and completing the communication with the client according to the client communication information. The method comprises the following steps of reading the first information body content and generating the field comprising the first information body content, receiving and processing the field and acquiring the client communication information, and completing the communication with the client according to the client communication information automatically. Through implementation of the method and the terminal, labor intensity of delivery workers can be reduced greatly, efficiency and accuracy of express delivery are raised, and use experience of a user is enhanced.
Description
Technical field
The present invention relates to the terminal device application, relate in particular to a kind of automated communications method and terminal based on the express delivery waybill.
Background technology
Along with socioeconomic progress, express delivery is also more and more flourishing, and the express delivery worker also is faced with increasing work challenge; The express delivery worker whenever sends an express delivery with charge free, all will call (perhaps sending note) and notify the client to get parcel, and such action is being challenged express delivery worker's patience and willpower day by day.
At present; We are if converse with the stranger; Must in communication terminal, manually import the other side's telephone number, dialing just can be conversed then, and (it is also like this to send note and Email, at first imports the other side's number; Could send behind the content of edit then), but the needs of flourishing day by day express delivery more and more can not have been satisfied in this kind communication means and terminal.Therefore, how to import client's the communication information fast, establish a communications link with the client, improve the efficient that express delivery is sent with charge free, accuracy rate reduces express delivery worker's labour intensity, is those skilled in the art's problem demanding prompt solutions.
Summary of the invention
The present invention proposes a kind of automated communications method and terminal based on the express delivery waybill; Be used to solve current express delivery worker and client (stranger) and communicate when contact, must in communication terminal, manually import the problem that client communication information could establish a communications link with the client afterwards.
In a specific embodiment, a kind of automated communications method provided by the invention based on the express delivery waybill, this express delivery waybill has comprised first information body, the corresponding unique client communication information of content of this first information body record, its step is following:
The express delivery waybill comprises first information body, the client communication information that first information body is corresponding unique;
The content of first information body is read at the terminal, generates the field that comprises first information body content;
The terminal processes field obtains client communication information;
The terminal communicates according to client communication information and client.
In a specific embodiment, a kind of automatic send/receive provided by the invention based on the express delivery waybill, it comprises: read module, processing module and communication module;
Read module links to each other with processing module, is used to read the content of first information body, generates the field that comprises first information body content, and field is sent to processing module;
Processing module links to each other with read module and communication module, is used for receiving and processing field, obtains client communication information, and client communication information is sent to communication module;
Communication module links to each other with processing module, is used for receiving and communicating according to client communication information and client.
Efficient and the accuracy that the express delivery worker sends express delivery with charge free can be largely improved at automated communications method and terminal based on the express delivery waybill that embodiment of the present invention provides, reduces express delivery worker's labour intensity, is a great revolution to the express delivery industry.
Description of drawings
Fig. 1 is the structural representation of automatic send/receive of the present invention;
Fig. 2 is the structural representation of automatic send/receive first embodiment of the present invention;
Fig. 3 is the structural representation of automatic send/receive second embodiment of the present invention;
Fig. 4 is the structural representation of automatic send/receive the 3rd embodiment of the present invention;
Fig. 5 is the structural representation of automatic send/receive the 4th embodiment of the present invention;
Fig. 6 is the basic flow sheet of automated communications method of the present invention;
Fig. 7 is the basic flow sheet of automated communications method first embodiment of the present invention;
Fig. 8 is the basic flow sheet of automated communications method second embodiment of the present invention.
Embodiment
Combine the mode of accompanying drawing that the present invention is made further elaboration explanation through embodiment below.
The embodiment of a kind of automatic send/receive based on the express delivery waybill of the present invention is described in conjunction with Fig. 1.
As can beappreciated from fig. 1, automatic send/receive provided by the invention comprises read module, processing module and communication module; Wherein, acquisition module links to each other with processing module, is used to read first information body, generates the field that comprises first information body content, and field is sent to processing module; Processing module links to each other with read module and communication module, is used for receiving and processing field, obtains client communication information, and client communication information is sent to communication module; Communication module links to each other with processing module, is used to receive client communication information, and utilizes the client communication information and the client that receive to communicate, and notifies the client to come to get express delivery.
The present invention is based on the automatic send/receive of express delivery waybill; The function at this terminal must adapt with the employed express delivery waybill of e-commerce company and express company; Because each e-commerce company and express company possibly use various express delivery waybills; Therefore, automatic send/receive provided by the invention also is diversified, below in conjunction with Fig. 2,3,4 and 5 and embodiment the present invention is done further annotation explanation.
First information bodily form formula above the express delivery waybill is diversified, and general common have electronic tag, bar code or directly with textual representation etc.; Simultaneously first information body institute content recorded also is colourful, like the number of the number of the number of electronic order, express delivery waybill, client identity authentication information, phone number, telephone number, instant communication software (like QQ, MSN etc.), e-mail address or the like.For with the express delivery waybill of first information body multi-form, that comprise the different information contents, automatic send/receive of the present invention just has different implementations, following all embodiment only are used for the present invention done and annotate explanation, the present invention are not caused any qualification.
In first embodiment; When if first information body is time and the first information body content recorded of bar code or literal for client's the communication information (as in client's phone number, telephone number, instant communication number, the e-mail address one or more); Read module in the automatic send/receive then provided by the invention comprises image unit and/or scanning element; Processing module comprises resolution unit; Communication module comprises and the corresponding communication unit of client communication information that obtains, its structural representation such as Fig. 2.
Image unit in the read module is used to read the content of first information body, generates and transmit the image that comprises first information body content, and the function of the image unit in the practice generally is that the built-in camera in terminal is accomplished; Scanning element is used to read the content of first information body, and generation also transmits the character that comprises first information body content, and the function of the scanning element in the practice generally is that the built-in bar code scan software in terminal is realized; Read module needs in image unit and the scanning element at least.
Resolution unit in the processing module is used to receive the field (character that image that image unit transmits and/or scanning element transmit) that read module transmits; Field (image and/or character) to receiving is resolved; Obtain client communication information, client communication information is sent to communication module.
Communication module communicates according to the client communication information and the client that receive: if when the client communication information of reception is client's telephone number; Communication module is just called the phone that dialing unit is dialed the client; After the closing of the circuit; This automatic send/receive can directly be conversed, and also can play prior stored sound recording etc.; If when the client communication information that receives was client's phone number, communication module can be called dialing unit and communicate, and also can call the note unit, sends note to the client, can call prior short messages stored template when sending note; If when the client communication information that receives was client's instant communication software number, communication module was called the instant messaging unit, use corresponding software and the client of client's instant communication software number to establish a communications link; If when the client communication information that receives was client's e-mail address, communication module was called mail units, to client's E-mail address send Email, notifies the client to get express delivery; So communication module optionally has one or more in dialing unit, note unit, instant messaging unit and the mail units according to actual needs.
In a second embodiment; If first information body is an electronic tag; And when first information body content recorded was client's the communication information (as in client's phone number, telephone number, instant communication number, the e-mail address one or more), the read module in the automatic send/receive then provided by the invention comprised radio frequency unit, and processing module comprises resolution unit; Communication module comprises and the corresponding communication unit of client communication information that obtains, its structural representation such as Fig. 3.
Radio frequency unit in the read module is used to read first information body, generates the signal comprise first information body content, and transmits resolution unit, and the radio-frequency card (card reader) of the function of radio frequency unit in can communication terminal realized; Resolution unit in the processing module is used to receive the field (radiofrequency signal that comprises first information body content) that read module transmits at this moment, and the field (radiofrequency signal) that receives is resolved, and the communication information of obtaining and transmit the client is to communication module; Communication module is according to receiving client communication information and the client communicates, and its structure is consistent with communication module formation among first embodiment.
In the 3rd embodiment; If first information body is time and the first information body content recorded of bar code or literal when being express delivery waybill number and/or e-commerce order number; Read module in the automatic send/receive then provided by the invention comprises image unit and/or scanning element; Processing module comprises resolution unit and query unit, and communication module comprises and the corresponding communication unit of client communication information that obtains; The read module among read module in the present embodiment and the communication module and first embodiment and the structure of communication module are identical, its structural representation such as Fig. 4.
In this embodiment; Resolution unit is used to handle the field (character that image that image unit transmits and/or scanning element transmit) that receives and generates express delivery waybill information (express delivery waybill number and/or e-commerce order number), and express delivery waybill information is sent to query unit; Query unit is used for receiving the express delivery waybill information of utilizing; The customer information database at inquiry ecommerce (corresponding to the e-commerce order number), express company's (express delivery waybill number) or terminal; Obtain and the express delivery waybill information corresponding client communication information, and the client communication information that inquires is delivered to communication module.
In the 4th embodiment; If first information body is time and the first information body content recorded of electronic tag when being express delivery waybill number and/or e-commerce order number; Read module in the automatic send/receive then provided by the invention comprises scanning element; Processing module comprises resolution unit and query unit, and communication module comprises and the corresponding communication unit of client communication information that obtains; The read module among read module in the present embodiment and the communication module and second embodiment and the structure of communication module are consistent, and processing module is consistent with processing module structure among the 3rd embodiment, its structural representation such as Fig. 5.
In order to cooperate automatic send/receive provided by the invention; The present invention also provides a kind of automated communications method based on the express delivery waybill; The express delivery waybill that the express delivery worker sends express delivery with charge free has comprised first information body; The content of this first information body record is corresponding with client communication information, the process flow diagram of this automated communications method such as Fig. 6, and as can beappreciated from fig. 6 the step of this method is following:
The express delivery waybill comprises first information body, the client communication information that first information body is corresponding unique;
First information bodily form formula above the express delivery waybill is diversified; General common have electronic tag, bar code or directly with textual representation etc.; First information body institute content recorded also is colourful, like express delivery waybill information (number of the number of electronic order, express delivery waybill) or client communication information (number of client identity authentication information, phone number, telephone number, instant communication software, e-mail address) or the like.
The content of first information body is read at the terminal, generates the field that comprises first information body content;
Because the form of first information body is different; The mode that first information body is read at the terminal also has nothing in common with each other; The field that comprises first information body content that is generated is also inequality; Can be the image of image unit transmission or the character that scanning element transmits, can also be radiofrequency signal of radio frequency unit transmission or the like.
The terminal processes field obtains client communication information;
Terminal processes comprises the field of first information body content, obtains first information body content, and first information body comprises express delivery waybill information and/or client communication information two big classes; When first information body has write down client communication information, processing module directly will obtain client communication information and be sent to communication module; When first information body has only write down express delivery waybill information (promptly not writing down client communication information); Processing module just need be sent to communication module with the client communication information that inquires according to the express delivery waybill information inquiry express delivery waybill information corresponding client communication information.
The terminal communicates according to client communication information and client.
The terminal selects suitable communication mode and client to communicate according to the client communication type of info that obtains automatically, and communication mode is including, but not limited to calling (mobile phone), send note, sending instant messaging information, send Email etc.
Combine Fig. 7 and Fig. 8 that automated communications method provided by the invention is done further annotation explanation at present.
Fig. 7 is the process flow diagram of automated communications method first embodiment of the present invention when comprising client communication information (be the first information body of express delivery waybill), as can be seen from the figure:
Express company (or e-commerce company) is implanted into first information body at the express delivery waybill;
The form of first information body can be one or more in electronic tag, bar code or the literal.
First information body is read at the terminal, generates the field that comprises first information body content;
The terminal read first information body content mode and first information body form with respect to, as when first information body is bar code or literal, the terminal just can be read the content of first information body through image unit or scanning element; When first information body was electronic tag, the content of first information body was read at the terminal through radio frequency unit; After first information body is read at the terminal, generate corresponding field (like image, character, radiofrequency signal etc.).
The field that terminal parses is above-mentioned is obtained client's the communication information;
Resolve the field that generates at the terminal, just can obtain the needed client communication information of automated communications, one or more as in client's phone number, telephone number, instant communication number or the e-mail address.
The terminal selects suitable manner and client to communicate according to the client communication information of obtaining automatically.
The terminal communicates with the client according to the client communication information obtained, and when client communication information was client's telephone number, just the mode and the client of the phone through dialing the client communicated automatically at the terminal; When client communication information was client's phone number, the terminal was just automatically through dialing client's mobile phone or sending way of short messages and the client communicates to the client; When client communication information was client's instant communication software number, the terminal just used corresponding software and the client of client's instant communication software number to establish a communications link automatically; When client communication information was client's e-mail address, the terminal is the send Email from trend client's E-mail address just, notifies the client to get express delivery.
Fig. 8 is the process flow diagram of automated communications method second embodiment of the present invention when only comprising express delivery waybill information (be the first information body of express delivery waybill), as can be seen from the figure:
Express company (or e-commerce company) is implanted into first information body at the express delivery waybill;
This step is identical with automated communications method first embodiment of the present invention.
First information body is read at the terminal, generates the field that comprises first information body content;
This step is identical with automated communications method first embodiment of the present invention.
The field that terminal parses is above-mentioned is obtained express delivery waybill information;
Resolve the field that generates at the terminal, just can obtain express delivery waybill information (express delivery waybill number and/or e-commerce order number), the client communication information that this express delivery waybill information is corresponding unique.
According to express delivery waybill information, inquiry client's the communication information;
When terminal inner had independently data, the terminal is the inquiry and the express delivery waybill information corresponding client communication information just; Certainly the terminal also can be through the platform (for example database) of mobile data network (for example GPRS and EDGE) visit e-commerce company's (when express delivery waybill information is the e-commerce order number) or logistics company (when express delivery waybill information is express delivery waybill number); The interior electronic order (perhaps express delivery waybill) corresponding with express delivery waybill information of platform (for example database) of e-commerce company or logistics company searched at the terminal, obtains the unique client communication information with order (perhaps express delivery waybill) coupling.
The terminal selects suitable manner and client to communicate according to the client communication information of obtaining automatically.
This step is identical with automated communications method first embodiment of the present invention.
It below only is embodiment of the present invention; Be not that the present invention is done any pro forma restriction; Any simple modification, equivalent variations or modification that every foundation technical spirit of the present invention is done above embodiment all still belong to the protection domain of technical scheme of the present invention.
Claims (18)
1. automated communications method based on the express delivery waybill, the express delivery waybill comprises first information body, and the client communication information that said first information body is corresponding unique is characterized in that,
The content of said first information body is read at the terminal, generates the field that comprises first information body content;
The said field of terminal processes obtains said client communication information;
The terminal communicates according to said client communication information and client.
2. automated communications method as claimed in claim 1; It is characterized in that; The said field of terminal processes; The step that obtains said client communication information is: resolve said field at the terminal, obtains express delivery waybill information, the said client communication information that inquiry and acquisition are corresponding with said express delivery waybill information; Said express delivery waybill information is the unique identification information of said express delivery waybill.
3. automated communications method as claimed in claim 2; It is characterized in that; Utilize the step of the said client communication information of said express delivery waybill information acquisition to be: the terminal obtains the said client communication information corresponding with said express delivery waybill information through the customer information database of inquiry e-commerce company, express company or terminal inner; The e-commerce order number that number that said express delivery waybill information is said express delivery waybill and/or said express delivery waybill are corresponding.
4. automated communications method as claimed in claim 1 is characterized in that, the said field of terminal processes, and the step that obtains said client communication information is: resolve said field at the terminal, obtains said client communication information.
5. like each described automated communications method of claim 1 to 3, it is characterized in that said first information body content is express delivery waybill number and/or e-commerce order number.
6. like claim 1 or 4 described automated communications methods, it is characterized in that the content of said first information body is: one or more in client's phone number, telephone number, instant communication number or the e-mail address.
7. like each described automated communications method of claim 1 to 4, it is characterized in that one or more in telephone number, instant communication number or the e-mail address that said client communication information is said client.
8. like each described automated communications method of claim 1 to 4; It is characterized in that; The terminal according to the method that said client communication information and client communicate is: when said client communication information was said client's telephone number, the terminal was through calling and/or sending note and the client communicates; When said client communication information was said client's instant communication number, the terminal communicated through sending instant messages and client; When said client communication information was said client's e-mail address, the terminal communicated through send Email and client.
9. like each described automated communications method of claim 1 to 4, it is characterized in that said first information body is one or more in bar code, literal or the electronic tag.
10. automated communications method as claimed in claim 9 is characterized in that, when said first information body was bar code and/or literal, the method that said first information body is read at the terminal was scanning and/or shooting; When said first information body was electronic tag, the method that said first information body is read at the terminal was radio communication.
11. the automatic send/receive based on the express delivery waybill is characterized in that, comprises read module, processing module and communication module; Said read module links to each other with said processing module, is used to read the content of said first information body, generates the field that comprises first information body content, and said field is sent to said processing module; Said processing module links to each other with said read module and said communication module, is used for receiving and handling said field, obtains client communication information, and said client communication information is sent to said communication module; Said communication module links to each other with said processing module, is used for receiving and communicating according to said client communication information and client.
12. automatic send/receive as claimed in claim 11 is characterized in that, when said first information body was bar code and/or literal, said acquisition module comprised image unit and/or scanning element; Said image unit is used to read the content of said first information body, generates and transmit the image that comprises first information body content; Said scanning element is used to read the content of said first information body, generates and transmit the character that comprises first information body content.
13. automatic send/receive as claimed in claim 11 is characterized in that, when said first information body was electronic tag, said acquisition module comprised radio frequency unit; Said radio frequency unit is used to read said first information body, generates and transmit the signal that comprises said first information body content.
14. automatic send/receive as claimed in claim 11 is characterized in that, when said client communication information was said client's phone number, said communication module comprised dialing unit and/or note unit; When said client communication information was said client's telephone number, said communication module comprised dialing unit; Said dialing unit is used for setting up conversation according to said client communication information and client and gets in touch; Said note unit is used for sending information according to said client communication information to the client.
15. automatic send/receive as claimed in claim 11 is characterized in that, when said client communication information was said client's instant communication number, said communication module comprised the instant messaging unit; Said instant messaging unit is used for transferring immediate news to the client according to said client communication information.
16. automatic send/receive as claimed in claim 11 is characterized in that, when said client communication information was said client's e-mail address, said communication module comprised mail units; Said mail units is used for according to said client communication information customer send Email.
17., it is characterized in that said processing module comprises resolution unit like each described automatic send/receive of claim 11 to 16; Said resolution unit is used to receive said character, and said character is resolved, and obtains said client communication information, and said client communication information is sent to said communication module.
18. automatic send/receive as claimed in claim 17 is characterized in that, when said first information body content was express delivery waybill number and/or e-commerce order number, said processing module also comprised query unit; Said query unit is utilized express delivery waybill information; Customer information database through inquiry ecommerce, express company or said terminal; Obtain the said client communication information corresponding, and the said client communication information that will inquire is delivered to said communication module with said express delivery waybill information; Said resolution unit also is used to handle said field and generates express delivery waybill information, and said express delivery waybill information is sent to said enquiry module.
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