CN103106595B - For Logistics Distribution Method and the system of electronic trade platform - Google Patents
For Logistics Distribution Method and the system of electronic trade platform Download PDFInfo
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- CN103106595B CN103106595B CN201310071867.1A CN201310071867A CN103106595B CN 103106595 B CN103106595 B CN 103106595B CN 201310071867 A CN201310071867 A CN 201310071867A CN 103106595 B CN103106595 B CN 103106595B
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Abstract
The invention discloses a kind of Logistics Distribution Method for electronic trade platform, the method comprises: erection voice platform; Described voice platform receives the order number of the transmission of dispensing person's terminal, and obtains customer information corresponding to this order number from electronic trade platform; Described voice platform is set up traffic terminal corresponding to this customer information according to described customer information and is connected with the call between described dispensing person's terminal.Correspondingly the invention also discloses a kind of logistics distribution system for electronic trade platform.
Description
Technical field
The present invention relates to network electronic trade technology, particularly relate to a kind of Logistics Distribution Method for electronic trade platform and system.
Background technology
Along with the development of network electronic trade technology, the trading volume of ecommerce is increasing.At present, all kinds of e-commerce website provides the platform of shopping at network to carry out online transaction, and relies on logistics by the commodity distribution sold in buyer user's hand.When carrying out network trading, buyer user buys commodity by the mode that line places an order, need to provide the individual privacy information such as contact method and better address in order with this, above-mentioned commodity successfully could be provided and delivered according to this individual privacy information by dispensing end (such as courier, logistics person) simultaneously.Existing e-business network stands in distribution strategy, usually adopts following several modes: the first kind, the self-built distribution system of e-commerce website; Equations of The Second Kind, the self-built part distribution system of e-commerce website is combined with third party's distribution system; 3rd class, e-commerce website directly adopts third-party logistics distribution system.For the 3rd class distribution strategy, e-commerce website needs the logistics facility and the courier thereof that the individual privacy information of buyer user are revealed to completely dispensing commodity, comprises customer name, sex, contact method, address, dealing money etc. in these base attributes.For above-mentioned three class distribution strategy, the dispensing end of this three classes distribution strategy can contact and record described individual privacy information, so just easily causes the leakage of described individual privacy information.Above-mentioned defect not only can cause a hidden trouble to the personal safety as well as the property safety of buyer user, also make e-commerce website customer information reveal, and reduce the user experience of this e-commerce website.
Summary of the invention
In order to overcome above-mentioned defect of the prior art, the invention provides a kind of Logistics Distribution Method for electronic trade platform, the method comprises:
Erection voice platform;
Described voice platform receives the order number of the transmission of dispensing person's terminal, and obtains customer information corresponding to this order number from electronic trade platform;
Described voice platform is set up traffic terminal corresponding to this customer information according to described customer information and is connected with the call between described dispensing person's terminal.
Correspondingly, present invention also offers a kind of logistics distribution system for electronic trade platform, this system comprises voice platform and client, wherein:
Described client, dispensing person's terminal is run, and comprises order number module and control module;
Described order number module, for sending order number to described voice platform;
Described control module, carries out the process of data, transmission and displaying, and calls the call function of this dispensing person's terminal for controlling described dispensing person's terminal;
Described voice platform, comprises data obtaining module and calling module;
Described data obtaining module, for receiving the order number of described client transmission and obtaining customer information corresponding to this order number from electronic trade platform;
Described calling module, is connected with the call between described dispensing person's terminal for setting up traffic terminal corresponding to this customer information according to described customer information.
Logistics Distribution Method for electronic trade platform provided by the invention and system, by setting up the mode of voice platform, in the dispensing link of logistics, customer information corresponding to shielding order number is realized relative to logistics distribution platform and logistics distribution end, its advantage is: risk electronic trade platform being reduced to customer information leakage, improves user experience; For the buyer user of electronic trade platform, improve in its Shopping Behaviors the confidentiality of the described customer information needing to provide, to reduce the personal safety as well as the property safety hidden danger caused due to described customer information leakage.
Accompanying drawing explanation
By reading the detailed description done non-limiting example done with reference to the following drawings, other features, objects and advantages of the present invention will become more obvious:
Fig. 1 is the process flow diagram of an embodiment according to the Logistics Distribution Method for electronic trade platform of the present invention;
Fig. 2 is the process flow diagram of a preferred embodiment of the method shown in Fig. 1;
Fig. 3 is the sequential chart of the method shown in Fig. 2;
Fig. 4 is the process flow diagram of another preferred embodiment of the method shown in Fig. 1;
Fig. 5 is the sequential chart of the method shown in Fig. 4;
Fig. 6 is the process flow diagram of another preferred embodiment of the method shown in Fig. 1;
Fig. 7 is the structural representation of an embodiment according to the logistics distribution system for electronic trade platform of the present invention;
Fig. 8 is the structural representation of the dispensing person's terminal for putting into practice the Logistics Distribution Method for electronic trade platform provided by the invention and system;
In accompanying drawing, same or analogous Reference numeral represents identical/similar step/device.
Embodiment
In prior art, a kind of situation is: the distribution strategy of described electronic trade platform relies on third-party distribution system, then first described electronic trade platform (such as existing electric business website) generates electronic order according to the purchase operation of user, in order to ensure that the commodity that this electronic order is corresponding can accurately and on schedule be provided and delivered, described electronic trade platform needs this electronic order to be supplied to logistics distribution platform (logistics management system of such as logistics company), described logistics distribution platform receives the synchronous electronic order of described electronic trade platform one side, and generate dispensing task according to electronic order, again by this dispensing task matching to dispensing person.Described electronic order comprises order number and order attributes, this order attributes such as comprises in customer name, order pay status, the order amount of money (for the situation of cashing on delivery), attribute such as order dispensing address, customer phone etc. one or more, and customer information part wherein belongs to customer privacy.For described electronic trade platform, may there is disclosure risk in logistics distribution platform side in the above order attribute.Another kind of situation is: described electronic trade platform and logistics distribution platform are runed jointly, but also for ease of the dispensing realizing commodity corresponding to described electronic order, dispensing person should know all or part of of described order attributes, therefore usually intactly inherits described order attributes in described dispensing task.Namely described dispensing person also obtains described order attributes while the described dispensing task of acquisition, therefore also may occur risk of leakage in described order attributes in described dispensing person side.
Purport of the present invention is considered only the order number in described electronic order to be sent to described logistics distribution platform and described dispensing person; and the described customer information in described order attributes is shielded; so just effectively can ensure that described logistics distribution platform cannot directly contact and record this customer information with described dispensing person, to form the protection to described customer information.
For a better understanding and interpretation of the present invention, below in conjunction with accompanying drawing, the present invention is described in further detail.
First please refer to Fig. 1, Fig. 1 is the process flow diagram of an embodiment according to the Logistics Distribution Method for electronic trade platform of the present invention, and the method comprises:
Step S100, erection voice platform;
Step S200, described voice platform receives the order number of the transmission of dispensing person's terminal, and obtains customer information corresponding to this order number from electronic trade platform;
Step S300, described voice platform is set up traffic terminal corresponding to this customer information according to described customer information and is connected with the call between described dispensing person's terminal.
Particularly, understand in conjunction with prior art, the operation that described electronic trade platform buys commodity according to client generates sequence information, and this sequence information at least comprises described order number and described customer information; Described order number is sent to the logistics distribution platform corresponding to described dispensing person's terminal by described electronic trade platform; Described order number is sent to described dispensing person's terminal by described logistics distribution platform.Alternatively, described sequence information also comprises order attributes information, and this order attributes information at least comprises the order amount of money, order pay status and order dispensing address; Described order attributes information is sent to described logistics distribution platform by described electronic trade platform; Described order attributes information is sent to described dispensing person's terminal by described logistics distribution platform.Further preferably, described customer information at least comprises client's appellation and customer telephone number, consider that individual name also belongs to individual subscriber privacy information, described electronic trade platform is when generating this customer information, can substitute described individual name to ensure maintaining secrecy of individual subscriber privacy information by client's appellation, such as individual name is that the male user of " Zhou Jun " can substitute by client's appellation " Mr. Zhou ".In a more preferred embodiment, consider that described order dispensing address also belongs to individual privacy information, therefore described electronic trade platform can by this order dispensing address process for not completely the same with the actual posting address of client, the region affiliation of the actual posting address of described client is only shown, such as the actual posting address of described client is: " 1 unit 101 Room, No. 1, East Chang'an Avenue, Dongcheng District, Beijing ", correspondingly described order dispensing address is " Chang'an street, Dongcheng District, Beijing during March ", such processing mode can avoid the leakage of this class individual privacy information of the actual posting address of client.
Illustrate the content of a described sequence information, it comprises described order number: such as numeral number 10000000; And comprise described customer information: such as client's appellation " Mr. Zhou ", customer telephone number " 13912345678 "; And comprise described order attributes information: such as the order amount of money " 500 yuan ", order pay status " to paying and not paying " and order dispensing address " Chang'an street, Dongcheng District, Beijing during March ".
Step S200 to step S300 is applicable to be distributed to user's stage in logistics distribution, and described voice platform is used for combining to use with described electronic trade platform and dispensing person's terminal realizing function of normally providing and delivering.Before step S200, described dispensing person's terminal has obtained the order number that logistics distribution platform distributes, the method that described order number is dispensed to described dispensing person's terminal by described logistics distribution platform can be by interconnected network allocation, also can be that the information provided according to logistics distribution platform generates described order number by dispensing person's terminal described in manual operation.After being distributed to user's stage described in entering, described dispensing person's terminal only stores order number, if this dispensing person corresponding to dispensing person's terminal has needed the dispensing to the commodity corresponding to described order number, then described dispensing person's terminal has needed to obtain described customer information according to this order number.Perform step S200, described voice platform receives the order number that described dispensing person's terminal sends, and obtains described customer information corresponding to this order number according to this order number from described electronic trade platform.The behavior that described dispensing person's terminal sends described order number can be artificial triggering also can be that the software/hardware logic that described dispensing person's terminal is arranged triggers automatically.Based on the explanation to " customer information " this term in above, in this customer information, at least comprise client's appellation and customer telephone number, then the client that voice platform can be corresponding according to described customer telephone number calling.
Following execution step S300, described voice platform is set up traffic terminal corresponding to this customer information according to described customer information and is connected with the call between described dispensing person's terminal, the verbal system that described traffic terminal and described customer telephone number belong to, such as, comprise: the mobile phone of access carrier network and base, accessing Internet internet phone device, run the verbal system etc. of the Instant Messenger (IM) software of accessing Internet.After described call connection establishment, the dispensing person of described dispensing person's terminal is used can directly to carry out conversing to confirm concrete dispensing matters with using the client of described traffic terminal, such as concrete distribution time, dispensing address etc., described dispensing person can complete commodity distribution according to described dispensing matters.After step S300 performs, described dispensing person's terminal only need obtain described order number, described voice platform can be relied on to realize the call of this dispensing person's terminal and described traffic terminal, therefore no matter for described dispensing person's terminal or described logistics distribution platform, the equal conductively-closed of described customer information and invisible, therefore improves the confidentiality of described customer information effectively.
Alternatively, in the step S200 of the embodiment shown in Fig. 1, the order number that described voice platform receives the transmission of dispensing person's terminal comprises the following two kinds concrete grammar: the first, based on packet-switch technology, and described voice platform receives the required parameter carrying described order number that described dispensing person's terminal is submitted to; The second, based on circuit-switched technology, described voice platform accepts the Signaling System Number 7 carrying described order number that described dispensing person's terminal sends.Alternatively, the implementation method of step S200 can be in above-mentioned two kinds of concrete grammars any one or two kinds of and deposit.Correspondingly, due to the difference of packet-switch technology and circuit-switched technology, implementation method and the step S200 of step S300 select the implementation method transmitting described order number relevant, will make an explanation below.
In order to the method shown in key diagram 1 better, please refer to Fig. 2, Fig. 2 is the process flow diagram of a preferred embodiment of the method shown in Fig. 1, and the embodiment difference shown in the preferred embodiment and Fig. 1 is as mentioned below.
In preferred embodiment shown in Fig. 2, what step S200 is replaced with this step S200 preferably realizes step S201: step S201, described voice platform receives the required parameter carrying described order number that described dispensing person's terminal is submitted to, and obtains customer information corresponding to this order number from electronic trade platform.After step S201 performs, described voice platform obtains described customer information.Preferably, described request parameter also carries dispensing person's numbering corresponding to described dispensing person's terminal.
Correspondingly, step S300 is preferably split as two steps, such as, step S301 shown in Fig. 2 and step S302, wherein:
Step S301, described voice platform calls out described dispensing person's terminal, if the response of this dispensing person's terminal off-hook, keeps the call with this dispensing person's terminal;
Step S302, described voice platform calls out described traffic terminal according to described customer information, if the response of this traffic terminal off-hook, then this voice platform carries out traffic for described traffic terminal and described dispensing person's terminal and overlaps and process, to form described call connection.
Particularly, voice platform described in step S301 numbers the described dispensing person's terminal of calling according to described dispensing person, and described voice platform can be designed to number according to this dispensing person the telephone number that obtains described dispensing person's terminal and call out.Based on promoting the consideration of Consumer's Experience, first described voice platform determines that described dispensing person's terminal is in can talking state, then just calls out described traffic terminal, can reduce the stand-by period of client like this.Therefore voice platform described in step S301 to step S302 first dispensing person's terminal described in successful call and keep call after, just call out described traffic terminal, if call out the successful call just overlapped between described dispensing person's terminal and described traffic terminal of this traffic terminal.
Further illustrate the method flow shown in Fig. 2, please refer to Fig. 3, Fig. 3 is the sequential chart of the method shown in Fig. 2, and as shown in Figure 3, this sequential chart sequentially performs following steps:
Step S311, electronic trade platform synchronously shields the order of customer privacy sensitive information to logistics distribution platform;
Step S312, logistics distribution platform according to described order to dispensing person's terminal distribution dispensing task;
Step S313, dispensing person's terminal submits required parameter to voice platform, carries order number in this required parameter, preferably also carries dispensing person's numbering in this required parameter;
Step S314, voice platform obtains order number from described request parameter;
Step S315, voice platform according to order number to electronic trade platform request customer information;
Step S316, electronic trade platform feeds back customer information to voice platform;
Step S317, voice platform is numbered according to dispensing person and is called out and connect dispensing person's terminal;
Step S318, voice platform is called out according to customer information and is connected traffic terminal corresponding to this customer information;
Step S319, voice platform carries out the process of traffic overlap joint, makes to realize between dispensing person's terminal and traffic terminal conversing.
Please refer to Fig. 4, Fig. 4 is the process flow diagram of another preferred embodiment of the method shown in Fig. 1, and the embodiment difference shown in the preferred embodiment and Fig. 1 is as mentioned below.
In preferred embodiment shown in Fig. 4, what step S200 is replaced with this step S200 preferably realizes step S202: step S202, described voice platform receives the Signaling System Number 7 carrying described order number that described dispensing person's terminal sends, and obtaining customer information corresponding to this order number from electronic trade platform, its concrete grammar is voice platform described in described dispensing person's terminal call and submits described Signaling System Number 7 to by circuit domain.After step S202 performs, described voice platform obtains described customer information.Preferably, described request parameter also carries dispensing person's numbering corresponding to described dispensing person's terminal.
Correspondingly, step S300 is preferably split as two steps, such as, step S303 shown in Fig. 4 and step S304, wherein:
Step S303, described voice platform accesses and keeps the call of described dispensing person's terminal incoming call;
Step S304, described voice platform calls out described traffic terminal according to described customer information, if the response of this traffic terminal off-hook, then this voice platform carries out traffic for described traffic terminal and described dispensing person's terminal and overlaps and process, to form described call connection.
Particularly, due in step S202 in order to described order number is passed to described voice platform by Signaling System Number 7, therefore described in step S202 implementation, namely voice platform accesses the call of described dispensing person's terminal incoming call, this call is kept, so that the smooth execution of step S304 in step S303 implementation.
Further illustrate the method flow shown in Fig. 4, please refer to Fig. 5, Fig. 5 is the sequential chart of the method shown in Fig. 4, and as shown in Figure 3, this sequential chart sequentially performs following steps:
Step S311, electronic trade platform synchronously shields the order of customer privacy sensitive information to logistics distribution platform;
Step S312, logistics distribution platform according to described order to dispensing person's terminal distribution dispensing task;
Step S321, dispensing person's terminal call voice platform, and the Signaling System Number 7 carrying order number is submitted to voice platform, preferably also carry dispensing person's numbering in this required parameter;
Step S322, voice platform obtains order number from described Signaling System Number 7;
Step S315, voice platform according to order number to electronic trade platform request customer information;
Step S316, electronic trade platform feeds back customer information to voice platform;
Step S318, voice platform is called out according to customer information and is connected traffic terminal corresponding to this customer information;
Step S319, voice platform carries out the process of traffic overlap joint, makes to realize between dispensing person's terminal and traffic terminal conversing.
Known with reference to figure 5, dispensing person's terminal successful call voice platform in step S321, therefore in follow-up process this dispensing person's terminal without the need to again calling out this voice platform, from step S322 to step S318 implementation, the dispensing person's terminal set up in step S321 and the call of voice platform are in hold mode always, conform to the step S303 shown in Fig. 4.
Preferably, the method shown in Fig. 2/Fig. 4 also comprises following preferred steps: the built-in interactive voice answering system of described voice platform sends suggestion voice to the described traffic terminal conversed with this voice platform and/or described dispensing person's terminal.Such as: keep in voice platform described in step S301/ step S303 and send following suggestion voice while described dispensing person's terminal call: " please on-hook do not want and wait for, just at calling customer "; After voice platform described in step S302/ step S304 calls out described traffic terminal and this traffic terminal off-hook is replied, described voice platform sends following suggestion voice to described traffic terminal: " you are good is xxx company here; now for you connect dispensing personnel phone, please wait a moment ".
Further preferably, the method shown in Fig. 2/Fig. 4 also comprises the steps: that described voice platform determines the outbound calling number adopted when calling out described traffic terminal according to described customer information/order number.In the typical application scenarios of one, described voice platform may serve multiple different electronic trade platform concurrently, and the plurality of different electronic trade platform also can produce different order numbers or customer information, therefore described voice platform needs to process multiple different order number concurrently.In above-mentioned application scenarios, the traffic terminal of described voice platform calling customer each time all needs to determine according to described customer information/order number corresponding with this traffic terminal the outbound calling number that adopts when calling out described traffic terminal, such as: according to the first order number " 10000000 ", described voice platform judges that this first order number belongs to the first electronic trade platform, therefore determining to call out this traffic terminal corresponding to the first order number is adopt the first predetermined telephone number, and such as this first telephone number is 4004008888; This voice platform also parallel processing second order number " 20000000 " simultaneously, judge that this second order number belongs to the second electronic trade platform being different from described first electronic trade platform according to this second order number, therefore determining to call out this traffic terminal corresponding to the second order number is adopt the second predetermined telephone number, and such as this second telephone number is 4001234567.For the traffic terminal of being called out by described voice platform, different outbound calling numbers is adopted to contribute to promoting telephone number identification, to promote the user experience of called client for different electronic trade platforms.
Alternatively, in the method shown in Fig. 1, Fig. 2 or Fig. 4, described sequence information also comprises order dispensing state.Said method also comprises the steps: to upgrade described order dispensing state according to the operation for described dispensing person's terminal, and by this order dispensing state synchronized to described voice platform, more preferably also by this order dispensing state synchronized extremely described electronic trade platform and/or described logistics distribution platform.Whether described voice platform can be designed to dispensing person's terminal according to described order dispensing condition adjudgement has the described order number of submission to obtain the authority carrying out with described traffic terminal conversing.Such as, before dispensing person commodity corresponding to a sequence information are provided and delivered, described order dispensing state is " waiting to be dispensed ", when providing and delivering successfully, according to the operation for described dispensing person's terminal, described order dispensing state updating is " providing and delivering " and is synchronized to described voice platform, then described voice platform judges that commodity corresponding to this sequence information are successfully sent with charge free, on the one hand, can arrange described dispensing person's terminal cannot trigger by traffic terminal corresponding to described voice platform calling sequence information again, on the other hand, even if described voice platform receives order number corresponding to described sequence information that described dispensing person's terminal sends, also be judged as that this dispensing person's terminal haves no right again to call out described traffic terminal.The advantage of above-mentioned steps is making nuisance calls of traffic terminal formation by the calling of the person's of dispensing terminal repeating that client can be avoided to hold.
Please refer to Fig. 6, Fig. 6 is another preferred embodiment of the method shown in Fig. 1, particularly points out, in Fig. 6 step S100 to step S300 can with reference in above for the explanation of step each in the method shown in Fig. 1 and explanation, do not repeat them here.
Preferably, the method shown in Fig. 6 also comprises after step sloo:
Step S400, described voice platform obtains the locating information of described dispensing person's terminal, and this locating information is sent to described electronic trade platform and/or described logistics distribution platform.Typically, described voice platform is sent to described electronic trade platform and/or described logistics distribution platform after locating information and described order number can being carried out combinations matches again, is convenient to described electronic trade platform and/or described logistics distribution platform and distinguishes locating information corresponding to different order numbers.Described locating information is for feeding back the locus of the dispensing person used corresponding to described dispensing person's terminal, for described electronic trade platform, subsequent treatment can be carried out to described locating information and be presented to the user inquiring about described dispensing person position, facilitating this user to understand the dispensing situation of the commodity oneself bought; For described logistics distribution platform, the built-in analysis logic of this logistics distribution platform understands the locus of the dispensing person corresponding to this locating information by analyzing described locating information, and the rational allocation of resource of carrying out providing and delivering.
Particularly point out, the dispensing person's terminal mentioned in the method shown in Fig. 1, Fig. 2, Fig. 4 or Fig. 6 need possess suitable data transmit-receive function, computing function, voice call function etc.Typically, described dispensing person's terminal includes but not limited to: have the equipment such as the smart mobile phone of call function, panel computer, hand-held intelligent mobile device and radio communication embedded device.The operating system that the above-mentioned various equipment mentioned are installed includes but not limited to: the operating systems such as windows series OS, Linux, MacOS, Symbian, WindowsMobile, iOS, Android, Maemo, WebOS, PalmOS and BlackberryOS.The said equipment selectively accesses in the network that different operators provides to realize transmitting-receiving and the voice call of described internet data.
It should be noted that, although describe the operation of the inventive method in the accompanying drawings with particular order, but this is not that requirement or hint must perform these operations according to this particular order, or must perform the result that all shown operation could realize expectation.On the contrary, the step described in process flow diagram can change execution sequence.Additionally or alternatively, some step can be omitted, multiple step be merged into a step and perform, and/or a step is decomposed into multiple step and perform.
Correspondingly, the invention provides a kind of logistics distribution system for electronic trade platform, please refer to Fig. 7, Fig. 7 is the structural representation of an embodiment according to the logistics distribution system for electronic trade platform of the present invention, this system comprises voice platform 100 and client 200, wherein:
Described client 200, dispensing person's terminal 201 is run, comprises order number module 210 and control module 220;
Described order number module 210, for sending order number to described voice platform 100;
Described control module 220, carries out the process of data, transmission and displaying, and calls the call function of this dispensing person's terminal 201 for controlling described dispensing person's terminal 201;
Described voice platform 100, comprises data obtaining module 110 and calling module 120;
Described data obtaining module 110, for receiving the order number of described client 100 transmission and obtaining customer information corresponding to this order number from electronic trade platform 300;
Described calling module 120, is connected with the call between described dispensing person's terminal 201 for setting up traffic terminal corresponding to this customer information according to described customer information.
Particularly, not shown described traffic terminal in Fig. 7, but those skilled in the art are to be understood that, described traffic terminal, described voice platform 100 and described dispensing person's terminal 201 can access suitable network to realize voice call each other, typically, described traffic terminal includes but not limited to following verbal system: the mobile phone of access carrier network and base, accessing Internet internet phone device, run the verbal system etc. of the Instant Messenger (IM) software of accessing Internet.
As shown in Figure 7, the equal accessing Internet of voice platform 100, client 200, electronic trade platform 300 and logistics distribution platform 400 is to realize data transmission each other.Based on above-mentioned explanation, understand in conjunction with prior art, typically, the operation that described electronic trade platform 300 buys commodity according to client generates sequence information, and sequence information described in this at least comprises described order number and described customer information; Described order number is sent to the logistics distribution platform 400 corresponding to described client 200 by described electronic trade platform 300; Described order number is sent to described client 200 by described logistics distribution platform 400.
Preferably, described sequence information also comprises order attributes information, and this order attributes information at least comprises the order amount of money, order pay status and order dispensing address; Described order attributes information is sent to described logistics distribution platform 400 by described electronic trade platform 300; Described order attributes information is sent to described client 200 by described logistics distribution platform 400.Alternatively, described sequence information also comprises order dispensing state; Described client 200 also comprises order status update module 230, for upgrading described order dispensing status information according to the operation for described dispensing person's terminal 201 and being synchronized to described voice platform 100, and by this order dispensing state synchronized to described electronic trade platform 300 and/or described logistics distribution platform 400.
Preferably, described client 200 also comprises locating module 240, for obtaining the locating information of described dispensing person's terminal 201; Described voice platform 100 also comprises dispensing person's locating module 130, for obtaining described locating information from described locating module 240, and this locating information is sent to described electronic trade platform 300 and/or described logistics distribution platform 400.
Particularly, what described order number module 210 comprised in packet domain unit 211 and circuit domain unit 212 is any or all of; Described packet domain unit 211, for the required parameter carrying described order number submitted to described voice platform 100; Described circuit domain unit 212, for the Signaling System Number 7 carrying described order number sent to this voice platform 100.Alternatively, described request parameter and/or described Signaling System Number 7 also carry dispensing person's numbering corresponding to described dispensing person's terminal.
Particularly, described calling module 120 comprises any or all in dispensing person's calling unit 121 and call accessing unit 122, also comprises customer call unit 123; Described dispensing person's calling unit 121, for calling out described dispensing person's terminal 201, if the response of this dispensing person's terminal 201 off-hook, keeps the call with this dispensing person's terminal 201; Described call accessing unit 122, for accessing and keeping the call of described dispensing person's terminal 201 incoming call; Described customer call unit 123, for calling out described traffic terminal (not shown in Fig. 7) according to described customer information, if the response of this traffic terminal off-hook, then carry out traffic for described traffic terminal and described both dispensing person's terminals 201 and overlap to process and be connected to form described call.Preferably, described calling module 120 also comprises: interactive voice answering system unit 124, for sending suggestion voice to converse described traffic terminal and/or described dispensing person's terminal 201 of described voice platform 100.Alternatively, described calling module 120 determines the outbound calling number that adopts when calling out described traffic terminal according to described customer information/order number.
Particularly point out, described customer information at least comprises client's appellation and customer telephone number.
In a preferred embodiment, the each several part of client 200 is all embodied as a kind of computer program, above computer program product such as can be embodied in any recording medium for computer-readable information, and described recording medium comprises magnetic medium, light medium or other media be applicable to.
Particularly, described dispensing person's terminal 201 need possess suitable data transmit-receive function, computing function, voice call function etc.Typically, described dispensing person's terminal 201 includes but not limited to: have the equipment such as the smart mobile phone of call function, panel computer, hand-held intelligent mobile device and radio communication embedded device.The operating system that the above-mentioned various equipment mentioned are installed includes but not limited to: the operating systems such as windows series OS, Linux, MacOS, Symbian, WindowsMobile, iOS, Android, Maemo, WebOS, PalmOS and BlackberryOS.The said equipment selectively accesses in the network that different operators provides to realize transmitting-receiving and the voice call of described internet data.
Term and noun that this part occurs with above in identical term or noun there is consistent implication, such as described " order number ", " customer information " etc., above-mentioned term or noun and the principle of work that relates to thereof all can with reference to the description of relevant portion in above and explanations, in order to not repeat them here for simplicity.
With reference to the structural representation that figure 8, Fig. 8 is the dispensing person's terminal for putting into practice the Logistics Distribution Method for electronic trade platform provided by the invention and system, with reference to figure 8, the intraware of this dispensing person's terminal, software and protocol architecture are described.
Described dispensing person's terminal has processor 510, and it is responsible for the integrated operation of mobile terminal, and any business can be utilized can to obtain the realization of CPU (central processing unit), digital signal processor or any other electronic programmable logic device.The related storer 520 of processor 510 tool, this storer 520 includes but not limited to RAM storer, ROM storer, eeprom memory, flash memory or its combination.Storer 520 controls for various object by processor 500, and one of them is as application memory programmed instruction various in intelligent terminal and data.
The application of this intelligent terminal comprises real time operating system 540, driver for man-machine interface 560, application processor 550 and various application.Described application examples is text editor 551, handwriting recognition application 552 and other multimedia application 553 various in this way, and typically these other multimedia application comprise such as audio call application, video call application, send and reception Short Message Service (SMS) messages application, multimedia information service (MMS) application or e-mail applications, web browser, instant message transrecieving application, book applications, calendar application, control panel application, camera application, one or more video-game, notepad appli-cation etc.Two or more that it should be noted that above-mentioned application can perform as same application.
Described intelligent terminal also comprises one or more hardware control, for together with the driver of man-machine interface 560 with display device 561, physical button 562, microphone 563 and other I/O equipment various (such as loudspeaker, Vib., Ring Generator, LED indicator etc.) cooperate, to realize the man-machine interaction of described intelligent terminal.Those skilled in the art are to be understood that user can carry out operating mobile terminal by the man-machine interface 560 formed like this.
The application of this intelligent terminal can also comprise the logic relevant to communication such as various module, protocol stack, driver, be summarized as communication interface 570 as shown in Figure 3, for for wireless radio interface 571 and alternatively for blue tooth interface 572 and/or infrared interface 573 provide communication service (such as transmit, network and connectedness), to realize the network connectivty of described intelligent terminal.Wireless radio interface 571 comprises inside or exterior antenna and the suitable radio circuit for setting up and safeguard the wireless link towards base station.As known to the skilled person, described radio circuit comprises a series of analog-and digital-electronic package, and it forms radio receiver and transmitter together.These assemblies such as comprise bandpass filter, amplifier, frequency mixer, local oscillator, low-pass filter, ad/da converter etc.
Dispensing person's terminal can also comprise reader device 530, and this reader device 530 generally includes processor and data-carrier store etc., for reading the information of SIM card and the network that provides of cooperation wireless radio interface 517 access carrier of taking this as a foundation.
Logistics Distribution Method for electronic trade platform provided by the invention can use programmable logic device (PLD) to realize, and also can be realized by a kind of computer program operationally making computing machine complete each step of the method.Described computer program realizes on computer-readable recording medium, namely this medium comprises computer program logic or code section, and for realizing each step of said method.Described computer-readable recording medium can be the built-in medium be mounted in a computer or the removable medium (such as hot-plugging technology memory device) can dismantled from basic computer.Described built-in medium includes but not limited to rewritable nonvolatile memory, such as RAM, ROM, flash memory and hard disk.Described removable medium includes but not limited to: optical storage media (such as CD-ROM and DVD), magneto-optic storage media (such as MO), magnetic recording medium (such as tape or portable hard drive), have the media (such as storage card) of built-in rewritable nonvolatile memory and have the media (such as ROM box) of built-in ROM.
It will be appreciated by those skilled in the art that any computer system with suitable programmer all can perform all steps of the method for the present invention be included in program product.Although the most embodiments described in this instructions all lay particular emphasis on software program, as the alternate embodiment of firmware and hardware implementing method provided by the invention equally within the scope of protection of present invention.
To those skilled in the art, obviously the invention is not restricted to the details of above-mentioned one exemplary embodiment, and when not deviating from spirit of the present invention or essential characteristic, the present invention can be realized in other specific forms.Therefore, no matter from which point, all should embodiment be regarded as exemplary, and be nonrestrictive, scope of the present invention is limited by claims instead of above-mentioned explanation, and all changes be therefore intended in the implication of the equivalency by dropping on claim and scope are included in the present invention.Any Reference numeral in claim should be considered as the claim involved by limiting.In addition, obviously " comprising " one word do not get rid of miscellaneous part, unit or step, odd number does not get rid of plural number.Multiple parts, unit or the device of stating in system claims also can be realized by software or hardware by parts, unit or a device.
Logistics Distribution Method for electronic trade platform provided by the invention and system, by setting up the mode of voice platform, in the dispensing link of logistics, customer information corresponding to shielding order number is realized relative to logistics distribution platform and logistics distribution end, its advantage is: risk electronic trade platform being reduced to customer information leakage, improves user experience; For the buyer user of electronic trade platform, improve in its Shopping Behaviors the confidentiality of the described customer information needing to provide, to reduce the personal safety as well as the property safety hidden danger caused due to described customer information leakage.
Above disclosedly be only preferred embodiments more of the present invention, it can not with this for interest field of the presently claimed invention, and the equivalent variations therefore done according to the claims in the present invention does not deviate from aim of the present invention, and the same scope belonging to the present invention and contain.
Claims (22)
1., for a Logistics Distribution Method for electronic trade platform, the method comprises:
Erection voice platform;
Described voice platform receives the order number of the transmission of dispensing person's terminal, and obtains customer information corresponding to this order number from electronic trade platform;
Described voice platform is set up traffic terminal corresponding to this customer information according to described customer information and is connected with the call between described dispensing person's terminal;
Wherein, described voice platform calls out described dispensing person's terminal, if the response of this dispensing person's terminal off-hook, keep the call with this dispensing person's terminal, or described voice platform accesses and keeps the call of described dispensing person's terminal incoming call; And described voice platform calls out described traffic terminal according to described customer information, if the response of this traffic terminal off-hook, then this voice platform carries out traffic for described traffic terminal and described dispensing person's terminal and overlaps and process, to form described call connection.
2. method according to claim 1, wherein:
The operation that described electronic trade platform buys commodity according to client generates sequence information, and this sequence information at least comprises described order number and described customer information;
Described order number is sent to the logistics distribution platform corresponding to described dispensing person's terminal by described electronic trade platform;
Described order number is sent to described dispensing person's terminal by described logistics distribution platform.
3. method according to claim 2, the method also comprises:
Described sequence information also comprises order attributes information, and this order attributes information at least comprises the order amount of money, order pay status and order dispensing address;
Described order attributes information is sent to described logistics distribution platform by described electronic trade platform;
Described order attributes information is sent to described dispensing person's terminal by described logistics distribution platform.
4. method according to claim 3, the method also comprises:
Described sequence information also comprises order dispensing state;
Described order dispensing state is upgraded according to the operation for described dispensing person's terminal, and by this order dispensing state synchronized to described voice platform, and by this order dispensing state synchronized to described electronic trade platform and/or described logistics distribution platform.
5. method according to claim 1, the method also comprises:
Described voice platform obtains the locating information of described dispensing person's terminal, and this locating information is sent to described electronic trade platform and/or described logistics distribution platform.
6. method according to claim 1, the order number that described voice platform receives the transmission of dispensing person's terminal comprises:
Described voice platform receives the required parameter carrying described order number that described dispensing person's terminal is submitted to; Or
Described voice platform receives the Signaling System Number 7 carrying described order number that described dispensing person's terminal sends.
7. method according to claim 6, wherein, described request parameter and/or described Signaling System Number 7 also carry:
Dispensing person's numbering that described dispensing person's terminal is corresponding.
8. method according to claim 1, the method also comprises:
The built-in interactive voice answering system of described voice platform sends suggestion voice to the described traffic terminal conversed with this voice platform and/or described dispensing person's terminal.
9. method according to claim 1, wherein:
Described voice platform determines the outbound calling number adopted when calling out described traffic terminal according to described customer information/order number.
10. method according to claim 1 and 2, wherein:
Described customer information at least comprises client's appellation and customer telephone number.
11. methods according to any one of claim 1 to 7, wherein, described dispensing person's terminal is:
There is the smart mobile phone of call function, panel computer, hand-held intelligent mobile device or radio communication embedded device.
12. 1 kinds of logistics distribution system for electronic trade platform, this system comprises voice platform and client, wherein:
Described client, dispensing person's terminal is run, and comprises order number module and control module;
Described order number module, for sending order number to described voice platform;
Described control module, carries out the process of data, transmission and displaying, and calls the call function of this dispensing person's terminal for controlling described dispensing person's terminal;
Described voice platform, comprises data obtaining module and calling module;
Described data obtaining module, for receiving the order number of described client transmission and obtaining customer information corresponding to this order number from electronic trade platform;
Described calling module, be connected with the call between described dispensing person's terminal for setting up traffic terminal corresponding to this customer information according to described customer information, described calling module comprises any or all in dispensing person's calling unit and call accessing unit, also comprises customer call unit;
Described dispensing person's calling unit, for calling out described dispensing person's terminal, if the response of this dispensing person's terminal off-hook, keeps the call with this dispensing person's terminal;
Described call accessing unit, for accessing and keeping the call of described dispensing person's terminal incoming call;
Described customer call unit, for calling out described traffic terminal according to described customer information, if the response of this traffic terminal off-hook, then carrying out traffic for described traffic terminal and described dispensing person's terminal and overlapping to process and be connected to form described call.
13. systems according to claim 12, wherein:
The operation that described electronic trade platform buys commodity according to client generates sequence information, and sequence information described in this at least comprises described order number and described customer information;
Described order number is sent to the logistics distribution platform corresponding to described client by described electronic trade platform;
Described order number is sent to described client by described logistics distribution platform.
14. systems according to claim 13, wherein:
Described sequence information also comprises order attributes information, and this order attributes information at least comprises the order amount of money, order pay status and order dispensing address;
Described order attributes information is sent to described logistics distribution platform by described electronic trade platform;
Described order attributes information is sent to described client by described logistics distribution platform.
15. systems according to claim 14, wherein:
Described sequence information also comprises order dispensing state;
Described client also comprises order status update module, for upgrading described order dispensing status information according to the operation for described dispensing person's terminal and being synchronized to described voice platform, and by this order dispensing state synchronized to described electronic trade platform and/or described logistics distribution platform.
16. systems according to claim 12, wherein:
Described client also comprises locating module, for obtaining the locating information of described dispensing person's terminal;
Described voice platform also comprises dispensing person's locating module, for obtaining described locating information from described locating module, and this locating information is sent to described electronic trade platform and/or described logistics distribution platform.
17. systems according to claim 12, wherein:
It is any or all of that described order number module comprises in packet domain unit and circuit domain unit;
Described packet domain unit, for submitting the required parameter carrying described order number to described voice platform;
Described circuit domain unit, for sending the Signaling System Number 7 carrying described order number to described voice platform.
18. systems according to claim 17, wherein, described request parameter and/or described Signaling System Number 7 also carry:
Dispensing person's numbering that described dispensing person's terminal is corresponding.
19. systems according to claim 12, wherein, described calling module also comprises:
Interactive voice answering system unit, for sending suggestion voice to converse described traffic terminal and/or described dispensing person's terminal of described voice platform.
20. systems according to claim 19, wherein:
Described calling module determines the outbound calling number adopted when calling out described traffic terminal according to described customer information/order number.
21. systems according to any one of claim 12,13 or 18, wherein:
Described customer information at least comprises client's appellation and customer telephone number.
22. according to claim 12 to the system described in 18 any one, and wherein, described dispensing person's terminal is:
There is the smart mobile phone of call function, panel computer, hand-held intelligent mobile device or radio communication embedded device.
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| CN201310071867.1A CN103106595B (en) | 2013-03-07 | 2013-03-07 | For Logistics Distribution Method and the system of electronic trade platform |
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