CN104078043B - The voice operating instruction identifying processing method and system of internet trading system - Google Patents
The voice operating instruction identifying processing method and system of internet trading system Download PDFInfo
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Abstract
This application discloses the voice operating instruction identifying processing method and system of a kind of internet trading system, including: conversation module represents the conversational communication window of user and internet trading system; Phonetic order analysis module receives user and inputs the voice messaging of described conversational communication window, described voice messaging is carried out voice semantic analysis, therefrom determines action type and the text message of operational order field; The text message of determined action type and operational order field is sent to internet trading system by instruction sending module; Respond module receives the response message that internet trading system returns, and described response message exports described conversational communication window. Utilize the present invention, it is possible to improve convenience and the operating efficiency of network trading, reduce the consumption to terminal resource simultaneously.
Description
Technical field
The application relates to the human-computer interaction technique field of internet trading system, particularly relates to the voice operating instruction identifying processing method and system of internet trading system.
Background technology
At present, along with popularizing of network, internet trading system is also more and more universal. Described internet trading system refers to the data handling system that information is transmitted, fund is completed a business transaction being realized electronic transaction by the Internet. Utilizing internet trading system, user is home-confined can buy products & services by network on-line payment.
The various communication tools based on the Internet are also more and more universal at present, for instance immediate communication tool, social class communication tool such as microblogging, wechat, footpath between fields, footpath between fields etc., be owned by substantial amounts of user.
Can often be there is intersection operation by current user in communication tool and the internet trading system based on the Internet. seller in internet trading system also has the account number of described communication tool, in described communication tool, conversational communication window (such as chat window) can be set up with purchaser by account and carry out information communication, if producing transaction demand, institute's product sold or service link on internet trading system can be pushed away (push) in the session window set up with purchaser by the account number of seller, purchaser is once click described link, product sold or the service to show of new program or the page can be opened afterwards, purchaser carries out man-machine interactive operation to complete network trading with this new program or the page again.
But, current prior art, if using user and communication tool process producing transaction demand, it is switched on new program or the page to complete network trading, then in this process, not only needs user to switch between communication tool and new program or the page, and need to produce man-machine interactive operation with new program and the page, therefore complicated operation, operating efficiency is too low, and the operating time is long. Simultaneously, owing to open new program or the page needs to call the device resource (such as the resource such as internal memory, CPU) of terminal, cause the consumption to terminal resource, also have impact on operating efficiency further, this defect is especially prominent when the Portable intelligent terminal using disposal ability limited processes network trading.
Summary of the invention
In view of this, present invention is primarily targeted at a kind of voice operating instruction identifying processing method that internet trading system is provided, to improve convenience and the operating efficiency of network trading, reduce the consumption to terminal resource simultaneously.
The another main purpose of the present invention is in that to provide the voice operating instruction identification processing system of a kind of internet trading system, to improve convenience and the operating efficiency of network trading, reduces the consumption to terminal resource simultaneously.
The technical scheme is that and be achieved in that:
A kind of voice operating instruction identifying processing method of internet trading system, including:
Based on, in the communication tool of the Internet, representing the conversational communication window between the given transaction target account number of user account and internet trading system; Described communication tool is immediate communication tool or the communication tool of social class; Described internet trading system is assigned with one or more transacting targeted account number, and described transacting targeted account number is the registration account number of described communication tool, is again the seller account number of internet trading system;
Receive user and be input to the voice messaging of described conversational communication window, described voice messaging is carried out voice semantic analysis, first therefrom determine action type, then determine the text message of operational order field corresponding to this action type, text message is added in the operational order field of correspondence;
The text message of determined action type and operational order field is sent to internet trading system;
Receive the response message that internet trading system returns, described response message is exported on the conversational communication window between described user account number and described transacting targeted account number.
A kind of voice operating instruction identification processing system of internet trading system, including:
Conversation module, for based on, in the communication tool of the Internet, representing the conversational communication window between the given transaction target account number of user account and internet trading system; Described communication tool is immediate communication tool or the communication tool of social class; Described internet trading system is assigned with one or more transacting targeted account number, and described transacting targeted account number is the registration account number of described communication tool, is again the seller account number of internet trading system;
Phonetic order analysis module, the voice messaging of described conversational communication window is inputted for receiving user, described voice messaging is carried out voice semantic analysis, first therefrom determine action type, determine the text message of operational order field corresponding to this action type again, text message is added in the operational order field of correspondence;
Instruction sending module, for being sent to internet trading system by the text message of determined action type and operational order field;
Respond module, for receiving the response message that internet trading system returns, exports described response message on the conversational communication window between described user account number and described transacting targeted account number.
Compared with prior art, if the present invention uses user and produces transaction demand in communication tool process, new program or the page need not be opened to complete network trading, but in the communication session window of communication tool, directly input the voice messaging for demand of concluding the business, namely user to accomplish being speak facing to session window, the voice messaging of user's input can be carried out the semantic analysis of voice by the method for the present invention or system automatically, therefrom determine action type and the text message of operational order field, then the text message of determined action type and operational order field is sent to internet trading system, and receive the response message that internet trading system returns, described response message is exported described conversational communication window, thus completing network trading.In whole process, new program or the page will not be opened in terminal, reduce the consumption to terminal resource, user also need not carry out numerous and diverse man-machine interaction to fill in every Transaction Information with new program or the page, but directly speak facing to session window, user therefore can be facilitated to carry out network trading, improve portability and the operating efficiency of network trading, user operation is simple, and the operating time also can shorten accordingly.
The solution of the present invention is particularly suited for disposal ability and the conditional Portable intelligent terminal of screen size, user is when using Portable intelligent terminal to carry out network trading, adopt the solution of the present invention, the then convenience of above-mentioned raising network trading and operating efficiency, reduce the beneficial effects such as the consumption to terminal resource can be more prominent simultaneously.
Accompanying drawing explanation
Fig. 1 is the flow chart of a kind of embodiment of the voice operating instruction identifying processing method of internet trading system of the present invention;
Fig. 2 is the one composition schematic diagram of the voice operating instruction identification processing system of network transaction system of the present invention;
Fig. 3 is the particular make-up schematic diagram of phonetic order analysis module described in one embodiment of the invention;
Fig. 4 is the particular make-up schematic diagram of phonetic order analysis module described in further embodiment of this invention.
Detailed description of the invention
Below in conjunction with drawings and the specific embodiments, the present invention is further described in more detail
Fig. 1 is the flow chart of a kind of embodiment of the voice operating instruction identifying processing method of internet trading system of the present invention. Referring to Fig. 1, the voice operating instruction identifying processing method of internet trading system of the present invention specifically includes:
Step 101, represent the conversational communication window of user and internet trading system.
In this step 101, described in represent the conversational communication window of user and internet trading system particularly as follows: in the communication tool specified, represent the conversational communication window between the given transaction target account number of user account number and internet trading system.
The described communication tool specified can be such as immediate communication tool program, social communication tool such as wechat, microblogging etc. Described communication session window is the session window of described communication tool, such as the conversational communication window etc. of the conversational communication window of MSN, social bitcom. The chat window of concrete such as MSN, public's window etc. of wechat software. In these communication tools, user needs when carrying out communication with good friend to open this conversational communication window, utilizes this conversational communication window to carry out the Communication of word, voice, even video. The described conversational communication window with transaction system refers to that the given transaction target account number of user and internet trading system carries out the conversational communication window that communication is mutual in the present invention, and this conversational communication window can include the function of existing conversational communication window. Such as, in immediate communication tool program, described internet trading system can specify one or more transacting targeted account number, and these transacting targeted account numbers are the registration account numbers of described communication tool, and these transacting targeted account numbers are again the seller account numbers of internet trading system simultaneously. Described communication tool and internet trading system have communication interface, are used for transmitting interactive information of the present invention. User is when using described communication tool, one of them transacting targeted account number can be selected, submit to and set up conversational communication window with this transacting targeted account number, such as chat window, request instruction, the method of the present invention, after receiving this request instruction, can represent the conversational communication window between this given transaction target account number of user account number and internet trading system.Described user account number is also the legal account number of described internet trading system, has the remaining sum of abundance for paying follow-up produced delivery operation in internet trading system.
Step 102, receive user and be input to the voice messaging of described conversational communication window, described voice messaging is carried out voice semantic analysis, therefrom determines action type and the text message of operational order field.
In the step 102 of the present invention, specifically can include two kinds of embodiments.
In the first embodiment, it is necessary to prestore the phonetic feature that each action type of network trading is corresponding, and the operational order field that includes of each action type and phonetic feature thereof.
Such as described action type may include that action type etc. sold by telephone recharge action type, card of game points action type, mobile phone.
Such as: for telephone recharge action type, corresponding phonetic feature is: voice messaging includes the phonetic feature such as " supplementing with money ", " charge filling "; The operational order field that this telephone recharge action type includes includes: phone number field, amount field; The phonetic feature that wherein phone number field is corresponding is: with 131,132 ..., 136 ... ..139, the conventional Mobile Directory Number beginnings such as 186 the speech digit string of appointment figure place (such as 11), speech digit string with conventional fixed telephone number area code etc. for the appointment figure place (11 or 12) of beginning, specify the numeric string of figure place (such as 8), and above include the speech digit string etc. of the guiding voice messaging such as " phone ", " contact method "; Wherein the phonetic feature of amount field is: the speech digit string etc. with monetary unit voices such as " unit " " blocks " for ending.
This step 102 specifically includes:
Step A, reception user are input to the voice messaging of described conversational communication window. Such as user, by mike, have input voice messaging " I wants to fill 100 yuan of telephone expenses to 13811112222 these numbers " in described conversational communication window herein.
Step B, searching whether described voice messaging comprises the phonetic feature that the action type prestored is corresponding, if included, determining that action type is the action type that this phonetic feature is corresponding.
Such as the voice messaging of " I wants to fill 100 yuan of telephone expenses to 13811112222 these numbers " described in examples detailed above, owing to this voice messaging including the phonetic feature of " filling ... telephone expenses ", so then determine that action type is the action type that this phonetic feature is corresponding, i.e. telephone recharge action type.
Step C, read all operations instruction field and phonetic feature thereof that the described action type that prestores includes.
Such as above-mentioned determined telephone recharge action type, read all operations instruction field of this action type, namely phone number field, amount field, and the described phonetic feature that the two operational order field is corresponding.
Step D, phonetic feature according to described operational order field, search the voice messaging whether including in voice messaging that there is described phonetic feature, if found, then this voice messaging is changed into text message and adds in the operational order field that its phonetic feature is corresponding.
Such as, in above-mentioned voice messaging, including " 13811112222 " this speech digit string, this speech digit string has the voice messaging of described phone number field phonetic feature, therefore this voice messaging is converted into text message i.e. " 13811112222 " and adds in phone number field;Above-mentioned voice messaging also includes " 100 yuan " this voice messaging simultaneously, there is the phonetic feature of described amount field, therefore this voice messaging is converted into text message " 100 ", and text information is added in amount field.
The method of the described text message that voice messaging is converted into correspondence can adopt the speech recognition technology of prior art to realize.
In the second embodiment of step 102, it is necessary to prestore the text feature that each action type of network trading is corresponding, and the operational order field that includes of each action type and text feature thereof.
Such as described action type may include that action type etc. sold by telephone recharge action type, card of game points action type, mobile phone.
Such as: for telephone recharge action type, corresponding text feature is: text message includes the text feature such as " supplementing with money ", " charge filling "; The operational order field that this telephone recharge action type includes includes: phone number field, amount field; The text feature that wherein phone number field is corresponding is: with 131,132 ..., 136 ... ..139, the conventional Mobile Directory Number beginnings such as 186 the numeric string of appointment figure place (such as 11), numeric string with conventional fixed telephone number area code etc. for the appointment figure place (11 or 12) of beginning, specify the numeric string of figure place (such as 8), and above include the numeric string etc. of the guidance information such as " phone ", " contact method "; Wherein the text feature of amount field is: the numeric string etc. with monetary units such as " unit " " blocks " for ending.
This step 102 specifically includes:
Step a, reception user are input to the voice messaging of described conversational communication window. Such as user have input voice messaging " I wants to fill 100 yuan of telephone expenses to 13811112222 these numbers " by mike in described conversational communication window herein.
Step b, user is input to the voice messaging of described conversational communication window it is converted into the text message of correspondence. In this step, the method for the described text message that voice messaging is converted into correspondence can adopt the speech recognition technology of prior art to realize.
Step c, searching whether described text message comprises the text feature that the action type prestored is corresponding, if included, determining that action type is action type corresponding to text feature.
Such as the text message of " I wants to fill 100 yuan of telephone expenses to 13811112222 these numbers " described in examples detailed above, owing to text information including the text feature of " filling ... telephone expenses ", so then determine that action type is action type corresponding to text feature, i.e. telephone recharge action type.
Step d, read all operations instruction field and text feature thereof that the described action type that prestores includes.
Such as above-mentioned determined telephone recharge action type, read all operations instruction field of this action type, namely phone number field, amount field, and the described text feature that the two operational order field is corresponding.
Step e, text feature according to described operational order field, searching the text message whether including having described text feature in text message, if found, then text information being added in the operational order field that its text feature is corresponding.
Such as, in above-mentioned text message, including " 13811112222 " this numeric string, this numeric string has the text feature of described phone number field, namely starts with 138 and figure place is for specifying figure place 11, therefore add in phone number field by this numeric string " 13811112222 ";Above-mentioned text message also includes " 100 yuan " this text message simultaneously, there is the text feature of described amount field, therefore " 100 " are added in amount field.
Step 103, the text message of determined action type and operational order field is sent to internet trading system.
Herein, it is necessary to the action type that operational order field is such as sent to internet trading system herein is telephone recharge action type, including operational order field be: phone number field " 13811112222 ", amount field " 100 ".
In this step 103, the transmission account number sending described information is user account number, receiving account number is described transacting targeted account number, owing to described transacting targeted account number is also described internet trading system account number, and internet trading system and communication tool have communication interface, therefore user account number is sent to the information of described transacting targeted account number and can be sent in internet trading system. Described action type and operational order field are when being sent to internet trading system, it is possible to the reference format according to arranging with internet trading system is transmitted, to strengthen compatibility.
Internet trading system is after receiving described action type and operational order field, particular content according to described action type and operational order field generates corresponding response message, such as generate the sequence information of a telephone recharge, as " you to fill 100 yuan for phone number 13811112222 hereinThis confirmation of point, orThis cancellation of point", and this response message is returned to user account number by described transacting targeted account number.
The response message that step 104, reception internet trading system return, exports described response message described conversational communication window, namely exports in the session window of described user account number and described transacting targeted account number. Such as export the sequence information returned, as " you to fill 100 yuan for phone number 13811112222,This confirmation of point, orThis cancellation of point”。
Afterwards, if described response message is sequence information, the present invention can further include: receives user and inputs the confirmation instruction of described conversational communication window or cancel instruction, " putting this to confirm " link such as clicked in described sequence information then judges to have received confirmation instruction, " putting this to cancel " link clicked in described sequence information then judges to have received cancellation instruction, if confirming that instruction then sends the information confirmed an order to internet trading system, if cancelling instruction then send the information cancelled an order to internet trading system.
After send the information confirmed an order or the information cancelled an order to internet trading system, internet trading system according to the network trading flow process of this order of information and executing confirmed an order received, and can return transaction results information; The method of the present invention farther includes: receive the transaction results information that internet trading system returns, and this transaction results information is exported described conversational communication window.
In the first embodiment of above-mentioned steps 102, in step, it is possible fairly simple that the user received is input in the voice messaging of described conversational communication window first, it is likely not to have and comprises the phonetic feature that operational order field is corresponding, for instance user inputs " I wants charge filling " to described conversational communication window first, for this scene, in another embodiment of the invention, except above-mentioned steps A is to step D, after step D, also to farther include:
Judge whether all operations instruction field that described action type includes all with the addition of text message, if it is the text message of determined action type and operational order field is sent to internet trading system;Otherwise, return the information of operational order field being not added with text message to described conversational communication window, after again receiving user and input the voice messaging of described conversational communication window, return previous step D.
Such as, user inputs " I wants charge filling " to conversational communication window first, due to the voice messaging including " charge filling ", has the phonetic feature of telephone recharge action type, thus may determine that action type is telephone recharge action type. But this voice messaging does not include the phonetic feature of phone number field and amount field, therefore phone number field and amount field do not add text message, in this case, need to return, to described conversational communication window, the information of operational order field (here for phone number field and amount field) being not added with text message, for instance the information that can return be " cell-phone number to fill is how many? how much will fill? " When user is after this information seen by described conversational communication window, according to prompting by mike input voice information again " 13811112222; 200 pieces ", repeating said steps D afterwards, find the voice messaging with phone number field phonetic feature and be converted into text message " 13811112222 ", and search the voice messaging with amount field phonetic feature and be converted into text message " 200 ", described " 13811112222 " are added in phone number field, described " 200 " are added in amount field. Afterwards, owing to all operations instruction field of telephone charging action type all with the addition of text message, therefore by determined telephone recharge action type and with the addition of the operational order field of text message and be sent to the target transaction account number that internet trading system is specified, internet trading system generates order further according to these information, just can perform follow-up network trading flow process and complete order after user confirms an order.
In like manner, in the second embodiment of above-mentioned steps 102, it is possible fairly simple that the user received in step a is input in the voice messaging of described conversational communication window first, it is likely not to have and comprises the phonetic feature that operational order field is corresponding, for instance user inputs " I wants charge filling " to described conversational communication window first, for this scene, in another embodiment of the invention, except above-mentioned steps a is to step e, after step e, also to farther include:
Judge whether all operations instruction field that described action type includes all with the addition of text message, if it is the text message of determined action type and operational order field is sent to internet trading system; Otherwise, return the information of operational order field being not added with text message to described conversational communication window, after again receiving user and input the voice messaging of described conversational communication window, return step b.
In the concrete application scenarios of the present invention, the present invention is suitable for charge filling, fills online game point card and buy the network trading of the virtual goodses such as lottery ticket very much. Certain present invention is readily adaptable for use in the network trading of entity products or service.
Such as, the present invention can also prestore mobile phone and sell action type and phonetic feature thereof, and operational order field and the phonetic feature thereof that action type includes sold by this mobile phone. Phonetic feature corresponding to action type sold by such as this mobile phone: voice messaging include " buy .... mobile phone ", " purchase .... mobile phone " etc. phonetic feature;The operational order field that this mobile phone sale action type includes includes: the fields such as mobile phone brand, model, color, memory card capacity; The phonetic feature that wherein mobile phone brand field is corresponding may is that the concrete title of mobile phone brand, such as Fructus Mali pumilae, Samsung, Huawei, Semen setariae etc.; The phonetic feature that model number field is corresponding such as may refer to the character string etc. in measured length; Phonetic feature corresponding to color field may is that the title of shades of colour, as red, yellow, blue, green, black, white etc.; The phonetic feature of memory card capacity field may is that the numeral etc. with bodges such as " G " for ending.
Such as, user wishes to buy hands machine, so user can with an input " I want buy a mobile phone " in the conversational communication window of given transaction account number (such as account can be the account number of a dedicated sales electronic product), so utilize the said method of the present invention, can learn that current action type is that action type sold by mobile phone by semantic analysis, and judge the voice messaging being currently entered does not include machine brand, model, color, the phonetic feature of the fields such as memory card capacity, therefore can return to described conversational communication window and " ask input handset brand, model, color, memory card capacity " information, after user sees this information, corresponding field information is inputted to window, such as input " Fructus Mali pumilae, iphone5, white, 32G ", the information of user's input is carried out semantic analysis by the present invention again, identify the voice messaging of each field, and described voice messaging is converted into text message adds in corresponding field, it is sent to internet trading system. internet trading system generates order according to these information, and when user confirms an order, completes follow-up transaction flow, for instance notify that user pays electronic money, notice Shipping Center delivery etc.
Except the above-mentioned action type that can directly trigger order, the present invention can also prestore other action type and phonetic feature, its operational order field and phonetic feature thereof. Such as can prestore transaction record query manipulation type, and its operational order field is beginning and ending time field.
Such as user is to conversational communication window input voice information " I wants the transaction record consulting me ", by the semantic analysis that the present invention is above-mentioned, determine that current operation type is transaction record query manipulation type, so can return " beginning and ending time please be input " to conversational communication window, then user inputs the voice of " 2012-12-23 to 2013-4-11 " again to conversational communication window, the method of the present invention carries out voice semantic analysis again, 2012-12-23 is inserted starting time field, 2013-4-11 is inserted termination time field, then transaction record query manipulation type and beginning and ending time field are sent to internet trading system, internet trading system generates corresponding transaction record information, is shown by the conversational communication window that this transaction record information returns to user as response message.
Corresponding with said method, the invention also discloses the voice operating instruction identification processing system of a kind of internet trading system, be used for performing said method. Fig. 2 is the one composition schematic diagram of the voice operating instruction identification processing system of network transaction system of the present invention. Referring to Fig. 2, this voice operating instruction identification processing system includes:
Conversation module 201, for representing the conversational communication window of user and internet trading system.
Phonetic order analysis module 202, inputs the voice messaging of described conversational communication window for receiving user, described voice messaging is carried out voice semantic analysis, therefrom determines action type and the text message of operational order field.
Instruction sending module 203, for being sent to internet trading system by the text message of determined action type and operational order field. Internet trading system can process according to the network transaction data that the information received carries out being correlated with, and data processed result, it is also possible to carry out relevant mutual to payment system, is returned to text maninulation instruction identification processing system as response message by period afterwards.
Respond module 204, for receiving the response message that internet trading system returns, exports described conversational communication window by described response message.
Fig. 3 is the composition schematic diagram of phonetic order analysis module described in a kind of specific embodiment of the present invention, and referring to Fig. 3, this phonetic order analysis module 202 specifically includes:
Fisrt feature memory module 300, for storing the phonetic feature that each action type is corresponding, and the phonetic feature of the operational order field that includes of each action type and operational order field;
First analysis and processing module 301, is input to the voice messaging of described conversational communication window for receiving user;
Second analysis and processing module 302, for searching whether comprise the phonetic feature that the action type prestored is corresponding in described voice messaging, if included, determines that action type is the action type that this phonetic feature is corresponding;
3rd analysis and processing module 303, for reading all operations instruction field and the phonetic feature thereof that the described action type prestored includes;
4th analysis and processing module 304, for the phonetic feature according to described operational order field, search the voice messaging whether including in voice messaging that there is described phonetic feature, if found, then this voice messaging is converted into text message and adds in the operational order field that its phonetic feature is corresponding.
In a further embodiment, this process system, after the 4th analysis and processing module 304, farther includes:
First judge module 305, for judging whether all operations instruction field that described action type includes all with the addition of text message, if it is the text message of determined action type and operational order field is sent to internet trading system by triggering command sending module 203; Otherwise, return the information of operational order field being not added with text message to described conversational communication window, after again receiving user and input the voice messaging of described conversational communication window, again trigger the 4th analysis and processing module 304 and process.
Fig. 4 is the particular make-up schematic diagram of phonetic order analysis module described in further embodiment of this invention. Referring to Fig. 4, in this embodiment, described phonetic order analysis module 202 specifically includes:
Second feature memory module 400, for storing the text feature that each action type is corresponding, and the text feature of the operational order field that includes of each action type and operational order field;
First analysis and processing module 301, is input to the voice messaging of described conversational communication window for receiving user;
5th analysis and processing module 405, for being converted into the text message of correspondence by described voice messaging;
6th analysis and processing module 406, for searching whether comprise the text feature that the action type prestored is corresponding in described text message, if included, determines that action type is action type corresponding to text feature;
7th analysis and processing module 407, for reading all operations instruction field and the text feature thereof that the described action type prestored includes;
8th analysis and processing module 408, for the text feature according to described operational order field, searching the text message whether including in text message that there is described text feature, if found, then text information being added in the operational order field that its text feature is corresponding.
In a further embodiment, this process system, after the 8th analysis and processing module 408, farther includes:
Second judge module 409, for judging whether all operations instruction field that described action type includes all with the addition of text message, if it is the text message of determined action type and operational order field is sent to internet trading system by triggering command sending module 203; Otherwise, the information of the operational order field being not added with text message is returned to described conversational communication window, after the first analysis and processing module 301 receives the voice messaging that user inputs described conversational communication window again, again give the 5th analysis and processing module 405 and subsequent module for processing.
In a kind of preferred embodiment of system of the present invention, described action type is specially transactional operation type; Described respond module 204 specifically for: receive the acknowledgement of orders information that internet trading system returns, return described acknowledgement of orders information to described conversational communication window; And this voice operating instruction identification processing system farther includes acknowledgement of orders module, input the confirmation instruction of described conversational communication window for receiving user or cancel instruction, if confirming that instruction then sends the information confirmed an order to internet trading system, if cancelling instruction then send the information cancelled an order to internet trading system.
In another preferred embodiment of system of the present invention, described respond module is further used for: receive the transaction results information that internet trading system returns, and this transaction results information is exported described conversational communication window.
Voice operating instruction identification processing system of the present invention can be arranged in the communication tool program specified; Such as immediate communication tool program, social communication tool program such as wechat program, microblogging program etc.; Described conversation module specifically for: in this communication tool program specified, represent the conversational communication window between the given transaction target account number of user account number and internet trading system; Described communication tool program and internet trading system have communication interface, with the information of internet trading system alternately by this communications interface transmission.
It addition, each functional module in each embodiment of the present invention can be integrated in a processing unit, it is also possible to be that modules is individually physically present, it is also possible to two or more modules are integrated in a unit. Above-mentioned integrated unit both can adopt the form of hardware to realize, it would however also be possible to employ the form of SFU software functional unit realizes.
It addition, each embodiment of the present invention can be realized by the data processor performed by data handling equipment such as computer. Obviously, data processor constitutes the present invention. Additionally, the data processor being generally stored inside in a storage medium by directly reading out storage medium or performing by program being installed or copied in the storage device (such as hard disk and or internal memory) of data handling equipment by program. Therefore, such storage medium also constitutes the present invention. Storage medium can use any kind of recording mode, for instance paper storage medium (such as paper tape etc.), magnetic storage medium (such as floppy disk, hard disk, flash memory etc.), optical storage media (such as CD-ROM etc.), magnetic-optical storage medium (such as MO etc.) etc.
Therefore the invention also discloses a kind of storage medium, wherein storage has data processor, and this data processor is for performing any embodiment of said method of the present invention.
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all within the spirit and principles in the present invention, any amendment of making, equivalent replacement, improvement etc., should be included within the scope of protection of the invention.
Claims (16)
1. the voice operating instruction identifying processing method of an internet trading system, it is characterised in that including:
Based on, in the communication tool of the Internet, representing the conversational communication window between the given transaction target account number of user account and internet trading system; Described communication tool is immediate communication tool or the communication tool of social class; Described internet trading system is assigned with one or more transacting targeted account number, and described transacting targeted account number is the registration account number of described communication tool, is again the seller account number of internet trading system;
Receive user and be input to the voice messaging of described conversational communication window, described voice messaging is carried out voice semantic analysis, first therefrom determine action type, then determine the text message of operational order field corresponding to this action type, text message is added in the operational order field of correspondence;
The text message of determined action type and operational order field thereof is sent to internet trading system;
Receive the response message that internet trading system returns, described response message is exported on the conversational communication window between described user account number and described transacting targeted account number.
2. method according to claim 1, it is characterized in that, described reception user inputs the voice messaging of described conversational communication window, and described voice messaging is carried out voice semantic analysis, therefrom determine action type and the text message of operational order field, specifically include:
A, reception user are input to the voice messaging of described conversational communication window;
B, searching whether described voice messaging comprises the phonetic feature that the action type prestored is corresponding, if included, determining that action type is the action type that this phonetic feature is corresponding;
C, read all operations instruction field and phonetic feature thereof that the described action type that prestores includes;
D, phonetic feature according to described operational order field, search the voice messaging whether including in voice messaging that there is described phonetic feature, if found, then this voice messaging is converted into text message and adds in the operational order field that its phonetic feature is corresponding.
3. method according to claim 2, it is characterised in that after step D, farther include:
Judge whether all operations instruction field that described action type includes all with the addition of text message, if it is the text message of determined action type and operational order field is sent to internet trading system; Otherwise, return the information of operational order field being not added with text message to described conversational communication window, after again receiving user and input the voice messaging of described conversational communication window, return previous step D.
4. method according to claim 1, it is characterized in that, described reception user inputs the voice messaging of described conversational communication window, and described voice messaging is carried out voice semantic analysis, therefrom determine action type and the text message of operational order field, specifically include:
A, reception user are input to the voice messaging of described conversational communication window;
B, described voice messaging is converted into correspondence text message;
C, searching whether described text message comprises the text feature that the action type prestored is corresponding, if included, determining that action type is action type corresponding to text feature;
D, read all operations instruction field and text feature thereof that the described action type that prestores includes;
E, text feature according to described operational order field, searching the text message whether including having described text feature in text message, if found, then text information being added in the operational order field that its text feature is corresponding.
5. method according to claim 4, it is characterised in that after step e, farther include:
Judge whether all operations instruction field that described action type includes all with the addition of text message, if it is the text message of determined action type and operational order field is sent to internet trading system; Otherwise, return the information of operational order field being not added with text message to described conversational communication window, after again receiving user and input the voice messaging of described conversational communication window, return step b.
6. method according to claim 1, it is characterised in that
Described action type is specially transactional operation type;
Receive the response message of internet trading system return particularly as follows: receive the acknowledgement of orders information that internet trading system returns;
After the described acknowledgement of orders information of return to described conversational communication window, farther include: receive user and input the confirmation instruction of described conversational communication window or cancel instruction, if confirming that instruction then sends the information confirmed an order to internet trading system, if cancelling instruction then send the information cancelled an order to internet trading system.
7. method according to claim 6, it is characterized in that, after sending, to internet trading system, the information confirmed an order, the method farther includes: receive the transaction results information that internet trading system returns, and this transaction results information is exported described conversational communication window.
8. the method according to any one of claim 1 to 7, it is characterised in that
The conversational communication window of the described user of representing and internet trading system is particularly as follows: in the communication tool program specified, represent the conversational communication window between the given transaction target account number of user account number and internet trading system; Described communication tool and internet trading system have communication interface, with the information of internet trading system alternately by this communications interface transmission.
9. the voice operating instruction identification processing system of an internet trading system, it is characterised in that including:
Conversation module, for based on, in the communication tool of the Internet, representing the conversational communication window between the given transaction target account number of user account and internet trading system; Described communication tool is immediate communication tool or the communication tool of social class; Described internet trading system is assigned with one or more transacting targeted account number, and described transacting targeted account number is the registration account number of described communication tool, is again the seller account number of internet trading system;
Phonetic order analysis module, the voice messaging of described conversational communication window is inputted for receiving user, described voice messaging is carried out voice semantic analysis, first therefrom determine action type, determine the text message of operational order field corresponding to this action type again, text message is added in the operational order field of correspondence;
Instruction sending module, for being sent to internet trading system by the text message of determined action type and operational order field thereof;
Respond module, for receiving the response message that internet trading system returns, exports described response message on the conversational communication window between described user account number and described transacting targeted account number.
10. voice operating instruction identification processing system according to claim 9, it is characterised in that described phonetic order analysis module specifically includes:
Fisrt feature memory module, for storing the phonetic feature that each action type is corresponding, and the phonetic feature of the operational order field that includes of each action type and operational order field;
First analysis and processing module, is input to the voice messaging of described conversational communication window for receiving user;
Second analysis and processing module, for searching whether comprise the phonetic feature that the action type prestored is corresponding in described voice messaging, if included, determines that action type is the action type that this phonetic feature is corresponding;
3rd analysis and processing module, for reading all operations instruction field and the phonetic feature thereof that the described action type prestored includes;
4th analysis and processing module, for the phonetic feature according to described operational order field, search the voice messaging whether including in voice messaging that there is described phonetic feature, if found, then this voice messaging is converted into text message and adds in the operational order field that its phonetic feature is corresponding.
11. voice operating instruction identification processing system according to claim 10, it is characterised in that this process system, after the 4th analysis and processing module, farther includes:
First judge module, for judging whether all operations instruction field that described action type includes all with the addition of text message, if it is the text message of determined action type and operational order field is sent to internet trading system by triggering command sending module; Otherwise, return the information of operational order field being not added with text message to described conversational communication window, after again receiving user and input the voice messaging of described conversational communication window, again trigger the 4th analysis and processing module and process.
12. voice operating instruction identification processing system according to claim 9, it is characterised in that described phonetic order analysis module specifically includes:
Second feature memory module, for storing the text feature that each action type is corresponding, and the text feature of the operational order field that includes of each action type and operational order field;
First analysis and processing module, is input to the voice messaging of described conversational communication window for receiving user;
5th analysis and processing module, for being converted into the text message of correspondence by described voice messaging;
6th analysis and processing module, for searching whether comprise the text feature that the action type prestored is corresponding in described text message, if included, determines that action type is action type corresponding to text feature;
7th analysis and processing module, for reading all operations instruction field and the text feature thereof that the described action type prestored includes;
8th analysis and processing module, for the text feature according to described operational order field, searching the text message whether including in text message that there is described text feature, if found, then text information being added in the operational order field that its text feature is corresponding.
13. voice operating instruction identification processing system according to claim 12, it is characterised in that this process system, after the 8th analysis and processing module, farther includes:
Second judge module, for judging whether all operations instruction field that described action type includes all with the addition of text message, if it is the text message of determined action type and operational order field is sent to internet trading system by triggering command sending module; Otherwise, the information of the operational order field being not added with text message is returned to described conversational communication window, after the first analysis and processing module receives the voice messaging that user inputs described conversational communication window again, again give the 5th analysis and processing module and subsequent module for processing.
14. voice operating instruction identification processing system according to claim 9, it is characterised in that
Described action type is specially transactional operation type;
Described respond module specifically for: receive the acknowledgement of orders information that internet trading system returns, return described acknowledgement of orders information to described conversational communication window;
And this voice operating instruction identification processing system farther includes acknowledgement of orders module, input the confirmation instruction of described conversational communication window for receiving user or cancel instruction, if confirming that instruction then sends the information confirmed an order to internet trading system, if cancelling instruction then send the information cancelled an order to internet trading system.
15. voice operating instruction identification processing system according to claim 14, it is characterized in that, described respond module is further used for: receive the transaction results information that internet trading system returns, and this transaction results information is exported described conversational communication window.
16. the voice operating instruction identification processing system according to any one of claim 9 to 15, it is characterised in that
This voice operating instruction identification processing system is arranged in the communication tool program specified;
Described conversation module specifically for: in this communication tool program specified, represent the conversational communication window between the given transaction target account number of user account number and internet trading system;
Described communication tool program and internet trading system have communication interface, with the information of internet trading system alternately by this communications interface transmission.
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| CN201310149368.XA CN104078043B (en) | 2013-04-26 | 2013-04-26 | The voice operating instruction identifying processing method and system of internet trading system |
| PCT/CN2014/075925 WO2014173286A1 (en) | 2013-04-26 | 2014-04-22 | Method and apparatus for implementing a network transaction |
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