CN103106595A - Logistics distribution method and system for electronic transaction platform - Google Patents
Logistics distribution method and system for electronic transaction platform Download PDFInfo
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Abstract
The invention discloses a logistics distribution method for an electronic transaction platform. The logistics distribution method for the electronic transaction platform comprises the following steps of: erecting a voice platform; receiving an order number sent by a logistics staff terminal through the voice platform, and obtaining client information corresponding to the order number from the electronic transaction platform; and establishing the communication connection between a telephone traffic terminal corresponding to the client information and the logistics staff terminal by the voice platform according to the client information. Correspondingly, the invention further discloses a logistics distribution system for the electronic transaction platform.
Description
Technical field
The present invention relates to the network electronic trade technology, relate in particular to a kind of Logistics Distribution Method for electronic trade platform and system.
Background technology
Along with the development of network electronic trade technology, the trading volume of ecommerce is increasing.At present, all kinds of e-commerce websites provide the platform of shopping at network to carry out online transaction, and rely on logistics with the commodity distribution sold in buyer user's hand.When carrying out network trading, buyer user buys commodity by the mode that places an order on line, need to provide the individual privacy information such as contact method and better address simultaneously in order with this, dispensing end (for example courier, logistics person) could successfully be provided and delivered above-mentioned commodity according to this individual privacy information.Existing e-business network stands on distribution strategy, usually adopts following several modes: the first kind, the self-built distribution system of e-commerce website; Equations of The Second Kind, the self-built part distribution system of e-commerce website is combined with third party's distribution system; The 3rd class, e-commerce website directly adopt the third-party logistics distribution system.For the 3rd class distribution strategy, e-commerce website need to be revealed to buyer user's individual privacy information logistics facility and the courier thereof of dispensing commodity fully, comprises customer name, sex, contact method, address, dealing money etc. in these base attributes.For above-mentioned three class distribution strategy, the dispensing end of this three classes distribution strategy can contact and record described individual privacy information, so just easily causes the leakage of described individual privacy information.Defects not only can cause a hidden trouble to buyer user's personal safety as well as the property safety, also make e-commerce website customer information reveal, and the user experience that reduces this e-commerce website.
Summary of the invention
In order to overcome defects of the prior art, the invention provides a kind of Logistics Distribution Method for electronic trade platform, the method comprises:
Set up voice platform;
Described voice platform receives the order number of the transmission of dispensing person's terminal, and obtains customer information corresponding to this order number from electronic trade platform;
Described voice platform is set up traffic terminal corresponding to this customer information according to described customer information and is connected with conversation between described dispensing person's terminal.
Correspondingly, the present invention also provides a kind of logistics distribution system for electronic trade platform, and this system comprises voice platform and client, wherein:
Described client is moved on dispensing person's terminal, comprises order number module and control module;
Described order number module is used for sending order number to described voice platform;
Described control module is used for controlling processing, transmission and the displaying that described dispensing person's terminal is carried out data, and the call function that calls this dispensing person's terminal;
Described voice platform comprises acquisition of information module and calling module;
Described acquisition of information module is used for receiving the order number of described client transmission and obtaining customer information corresponding to this order number from electronic trade platform;
Described calling module is used for setting up traffic terminal corresponding to this customer information according to described customer information and is connected with conversation between described dispensing person's terminal.
Logistics Distribution Method and system for electronic trade platform provided by the invention, by setting up the mode of voice platform, in the dispensing link of logistics, realize customer information corresponding to shielding order number with respect to logistics distribution platform and logistics distribution end, its advantage is: electronic trade platform has been reduced the risk that customer information is revealed, promoted user experience; For the buyer user of electronic trade platform, promoted the confidentiality of the described customer information that need provide in its shopping behavior, to reduce because described customer information is revealed the personal safety as well as the property safety hidden danger that causes.
Description of drawings
By reading the detailed description that non-limiting example is done of doing with reference to the following drawings, it is more obvious that other features, objects and advantages of the present invention will become:
Fig. 1 is the process flow diagram according to an embodiment of the Logistics Distribution Method for electronic trade platform of the present invention;
Fig. 2 is the process flow diagram of a preferred embodiment of the method shown in Fig. 1;
Fig. 3 is the sequential chart of the method shown in Fig. 2;
Fig. 4 is the process flow diagram of another preferred embodiment of the method shown in Fig. 1;
Fig. 5 is the sequential chart of the method shown in Fig. 4;
Fig. 6 is the process flow diagram of another preferred embodiment of the method shown in Fig. 1;
Fig. 7 is the structural representation according to an embodiment of the logistics distribution system for electronic trade platform of the present invention;
Fig. 8 is the structural representation be used to dispensing person's terminal of putting into practice the Logistics Distribution Method for electronic trade platform provided by the invention and system;
In accompanying drawing, same or analogous Reference numeral represents identical/similar step/device.
Embodiment
in prior art, a kind of situation is: the distribution strategy of described electronic trade platform is to rely on third-party distribution system, at first described electronic trade platform (for example existing electric business website) generates electronic order according to user's purchase operation, can accurately and on schedule provide and deliver in order to guarantee commodity corresponding to this electronic order, described electronic trade platform needs this electronic order is offered logistics distribution platform (for example logistics management system of logistics company), described logistics distribution platform receives the synchronous electronic order of described electronic trade platform one side, and generate the dispensing task according to electronic order, should the dispensing task distribute to dispensing person again.Described electronic order comprises order number and order attributes, this order attributes is one or more such as comprising in the attributes such as customer name, order pay status, the order amount of money (for the situation of cashing on delivery), order dispensing address, customer phone, and customer information wherein partly belongs to customer privacy.For described electronic trade platform, the above order attribute disclosure risk may occur in logistics distribution platform one side.Another kind of situation is: described electronic trade platform and logistics distribution platform are runed jointly, but same in order to realize the dispensing of the commodity that described electronic order is corresponding, dispensing person should know all or part of of described order attributes, therefore usually intactly inherits described order attributes in described dispensing task.Described dispensing person also namely obtains described order attributes when obtaining described dispensing task, therefore also risk of leakage may occur in described order attributes in described dispensing person's one side.
Purport of the present invention considers only the order number in described electronic order to be sent to described logistics distribution platform and described dispensing person; and the described customer information in described order attributes is shielded; so just can guarantee effectively that described logistics distribution platform can't directly contact and record this customer information with described dispensing person, to form the protection to described customer information.
For a better understanding and interpretation of the present invention, the present invention is described in further detail below in conjunction with accompanying drawing.
At first please refer to Fig. 1, Fig. 1 is that the method comprises according to the process flow diagram of an embodiment of the Logistics Distribution Method for electronic trade platform of the present invention:
Step S100 sets up voice platform;
Step S200, described voice platform receives the order number of the transmission of dispensing person's terminal, and obtains customer information corresponding to this order number from electronic trade platform;
Step S300, described voice platform set up traffic terminal corresponding to this customer information according to described customer information and are connected with conversation between described dispensing person's terminal.
Particularly, understand in conjunction with prior art, described electronic trade platform generates sequence information according to the operation that the client buys commodity, and this sequence information comprises described order number and described customer information at least; Described electronic trade platform is sent to the corresponding logistics distribution platform of described dispensing person's terminal with described order number; Described logistics distribution platform is sent to described dispensing person's terminal with described order number.Alternatively, described sequence information also comprises order attributes information, and this order attributes information comprises the order amount of money, order pay status and order dispensing address at least; Described electronic trade platform is sent to described logistics distribution platform with described order attributes information; Described logistics distribution platform is sent to described dispensing person's terminal with described order attributes information.Further preferably, described customer information comprises client's appellation and customer phone number at least, consider that individual name also belongs to the individual subscriber privacy information, described electronic trade platform is when generating this customer information, can substitute described individual name to guarantee maintaining secrecy of individual subscriber privacy information with client's appellation, for example individual name be that the male user of " Zhou Jun " can be alternative with client's appellation " Mr. Zhou ".in preferred embodiment, consider that described order dispensing address also belongs to individual privacy information, therefore described electronic trade platform can be with this order dispensing address process for being not in full accord with the actual posting address of client, the zone ownership that the actual posting address of described client only is shown gets final product, for example the actual posting address of described client is: " Room 101, No. 1 Unit 1, East Chang'an Avenue, Dongcheng District, Beijing ", correspondingly described order dispensing address is " Dongcheng District, Beijing during March Chang'an street ", such processing mode can be avoided the leakage of this class individual privacy information of the actual posting address of client.
Illustrate the content of a described sequence information, it comprises described order number: for example numeral number 10000000; And comprise described customer information: for example client's appellation " Mr. Zhou ", customer phone number " 13912345678 "; And comprise described order attributes information: the order amount of money " 500 yuan ", order pay status " to paying and not payment " and the order address " Dongcheng District, Beijing during March Chang'an street " of providing and delivering for example.
Step S200 is applicable to user's stage that is distributed in logistics distribution to step S300, and described voice platform is used for combining with described electronic trade platform and dispensing person's terminal using and realizes normal dispensing function.Before step S200, described dispensing person's terminal has obtained the order number that the logistics distribution platform distributes, described logistics distribution platform can be by interconnected network allocation with the method that described order number is dispensed to described dispensing person's terminal, can be also to cross the described dispensing person's terminal of manually-operated according to the information exchange that the logistics distribution platform provides to generate described order number.Enter the described user of being distributed to after the stage, only store order number on described dispensing person's terminal, if should the corresponding dispensing person of dispensing person's terminal need to complete the dispensing to the corresponding commodity of described order number, described dispensing person's terminal need to obtain described customer information according to this order number.Execution in step S200, described voice platform receives the order number that described dispensing person's terminal sends, and obtains described customer information corresponding to this order number according to this order number from described electronic trade platform.The behavior that described dispensing person's terminal sends described order number can be that artificial triggering can be also that the software/hardware logic that arranges on described dispensing person's terminal triggers automatically.Based in preamble to the explanation of " customer information " this term, comprise at least client's appellation and customer phone number in this customer information, voice platform can be according to client corresponding to described customer phone number call.
Next execution in step S300, described voice platform is set up traffic terminal corresponding to this customer information according to described customer information and is connected with conversation between described dispensing person's terminal, described traffic terminal is the verbal system that described customer phone number belongs to, such as comprising: the mobile phone of access carrier network and base, accessing Internet internet phone device, move the verbal system etc. of the Instant Messenger (IM) software of accessing Internet.After described conversation connects foundation, use the dispensing person of described dispensing person's terminal can directly converse to confirm concrete dispensing matters with the client who uses described traffic terminal, such as concrete distribution time, the address etc. of providing and delivering, described dispensing person can complete commodity distribution according to described dispensing matters.After step S300 carries out, described dispensing person's terminal only need obtain described order number, can rely on described voice platform to realize the conversation of this dispensing person's terminal and described traffic terminal, therefore no matter for described dispensing person's terminal or described logistics distribution platform, therefore the equal conductively-closed of described customer information and invisible has promoted the confidentiality of described customer information effectively.
Alternatively, in the step S200 of the embodiment shown in Fig. 1, the order number that described voice platform receives the transmission of dispensing person's terminal comprises following two kinds of concrete grammars: the first, group-based switching technology, and described voice platform receives the required parameter that carries described order number that described dispensing person's terminal is submitted to; The second, based on circuit-switched technology, described voice platform is accepted the Signaling System Number 7 that carries described order number that described dispensing person's terminal sends.Alternatively, the implementation method of step S200 can be any one or two kinds of in above-mentioned two kinds of concrete grammars and deposit.Correspondingly, due to the difference of packet-switch technology and circuit-switched technology, the implementation method of step S300 selects the implementation method of the described order number of transmission relevant with step S200, will make an explanation below.
For the method shown in key diagram 1 better, please refer to Fig. 2, Fig. 2 is the process flow diagram of a preferred embodiment of the method shown in Fig. 1, the embodiment difference shown in the preferred embodiment and Fig. 1 is as mentioned below.
In preferred embodiment shown in Fig. 2, step S200 is replaced with the preferred performing step S201 of this step S200: step S201, described voice platform receives the required parameter that carries described order number that described dispensing person's terminal is submitted to, and obtains customer information corresponding to this order number from electronic trade platform.After step S201 carries out, described voice platform obtains described customer information.Preferably, the described request parameter is also carried dispensing person's numbering corresponding to described dispensing person's terminal.
Correspondingly, step S300 preferably is split as two steps, and example is step S301 and step S302 as shown in Figure 2, wherein:
Step S301, described voice platform is called out described dispensing person's terminal, if should reply the conversation that keeps with this dispensing person's terminal by dispensing person's terminal off-hook;
Step S302, described voice platform is called out described traffic terminal according to described customer information, if this traffic terminal off-hook is replied, this voice platform carries out the processing of traffic overlap joint for described traffic terminal and described dispensing person's terminal, connects to form described conversation.
Particularly, voice platform described in step S301 is numbered according to described dispensing person and is called out described dispensing person's terminal, and described voice platform can be designed to number the telephone number that obtains described dispensing person's terminal and call out according to this dispensing person.Based on the consideration that promotes user's experience, but at first described voice platform determines that described dispensing person's terminal is in talking state, then just calls out described traffic terminal, can reduce like this client's stand-by period.Therefore step S301 to voice platform described in step S302 at first the described dispensing person's terminal of successful call and keep conversation after, just call out described traffic terminal, if call out the successful conversation that just overlaps between described dispensing person's terminal and described traffic terminal of this traffic terminal.
Further illustrate the method flow shown in Fig. 2, please refer to Fig. 3, Fig. 3 is the sequential chart of the method shown in Fig. 2, and as shown in Figure 3, this sequential chart is sequentially carried out following steps:
Step S311, electronic trade platform have synchronously shielded the order of customer privacy sensitive information to the logistics distribution platform;
Step S312, logistics distribution platform according to described order to dispensing person's terminal distribution dispensing task;
Step S313, dispensing person's terminal is submitted required parameter to voice platform, carries order number in this required parameter, preferably also carries dispensing person's numbering in this required parameter;
Step S314, voice platform obtains order number from the described request parameter;
Step S315, voice platform according to order number to electronic trade platform request customer information;
Step S316, electronic trade platform feeds back customer information to voice platform;
Step S317, voice platform number according to dispensing person and call out and connect dispensing person's terminal;
Step S318, voice platform call out and connect traffic terminal corresponding to this customer information according to customer information;
Step S319, voice platform carry out the traffic overlap joint to be processed, and makes and realizes conversation between dispensing person's terminal and traffic terminal.
Please refer to Fig. 4, Fig. 4 is the process flow diagram of another preferred embodiment of the method shown in Fig. 1, and the embodiment difference shown in the preferred embodiment and Fig. 1 is as mentioned below.
In preferred embodiment shown in Fig. 4, step S200 is replaced with the preferred performing step S202 of this step S200: step S202, described voice platform receives the Signaling System Number 7 that carries described order number that described dispensing person's terminal sends, and obtaining customer information corresponding to this order number from electronic trade platform, its concrete grammar is the described voice platform of described dispensing person's terminal call and submits described Signaling System Number 7 to by circuit domain.After step S202 carries out, described voice platform obtains described customer information.Preferably, the described request parameter is also carried dispensing person's numbering corresponding to described dispensing person's terminal.
Correspondingly, step S300 preferably is split as two steps, and example is step S303 and step S304 as shown in Figure 4, wherein:
Step S303, described voice platform accesses and keeps the conversation of described dispensing person's terminal incoming call;
Step S304, described voice platform is called out described traffic terminal according to described customer information, if this traffic terminal off-hook is replied, this voice platform carries out the processing of traffic overlap joint for described traffic terminal and described dispensing person's terminal, connects to form described conversation.
Particularly, due in step S202 for described order number is passed to described voice platform by Signaling System Number 7, therefore namely access the conversation of described dispensing person's terminal incoming call at voice platform described in step S202 implementation, keep this conversation in step S303 implementation, so that the smooth execution of step S304.
Further illustrate the method flow shown in Fig. 4, please refer to Fig. 5, Fig. 5 is the sequential chart of the method shown in Fig. 4, and as shown in Figure 3, this sequential chart is sequentially carried out following steps:
Step S311, electronic trade platform have synchronously shielded the order of customer privacy sensitive information to the logistics distribution platform;
Step S312, logistics distribution platform according to described order to dispensing person's terminal distribution dispensing task;
Step S321, dispensing person's terminal call voice platform, and submit the Signaling System Number 7 that carries order number to voice platform, preferably also carry dispensing person's numbering in this required parameter;
Step S322, voice platform obtains order number from described Signaling System Number 7;
Step S315, voice platform according to order number to electronic trade platform request customer information;
Step S316, electronic trade platform feeds back customer information to voice platform;
Step S318, voice platform call out and connect traffic terminal corresponding to this customer information according to customer information;
Step S319, voice platform carry out the traffic overlap joint to be processed, and makes and realizes conversation between dispensing person's terminal and traffic terminal.
With reference to figure 5 as can be known, dispensing person's terminal successful call voice platform in step S321, therefore should dispensing person's terminal need not again to call out this voice platform in follow-up processing, from step S322 to step S318 implementation, dispensing person's terminal of setting up in step S321 and the conversation of voice platform are in hold mode always, conform to the step S303 shown in Fig. 4.
Preferably, the method shown in Fig. 2/Fig. 4 also comprises following preferred steps: the built-in interactive voice answering system of described voice platform sends suggestion voice to described traffic terminal and/or described dispensing person's terminal with this voice platform conversation.For example: send following suggestion voice in the maintenance of voice platform described in step S301/ step S303 and described dispensing person's terminal call: " please not want on-hook and wait for, just at calling customer "; After voice platform described in step S302/ step S304 is called out described traffic terminal and this traffic terminal off-hook and is replied, described voice platform sends following suggestion voice to described traffic terminal: " you are good is xxx company here; connecting dispensing personnel phone for you now, please wait a moment ".
Further preferably, the method shown in Fig. 2/Fig. 4 also comprises the steps: the outbound calling number that described voice platform adopts when determining to call out described traffic terminal according to described customer information/order number.In a kind of typical application scenarios, described voice platform may be served a plurality of different electronic trade platforms concurrently, and these a plurality of different electronic trade platforms also can produce different order numbers or customer information, and therefore described voice platform need to be processed a plurality of different order numbers concurrently.In above-mentioned application scenarios, the outbound calling number that described voice platform adopts when the traffic terminal of calling customer all needs basis to determine to call out described traffic terminal with the corresponding described customer information/order number of this traffic terminal each time, for example: described voice platform is judged this first order number according to the first order number " 10000000 " and is belonged to the first electronic trade platform, therefore determining to call out the corresponding traffic terminal of this first order number is to adopt the first predetermined telephone number, and for example this first telephone number is 4004008888; This voice platform parallel processing the second order number " 20000000 " also simultaneously, judge this second order number according to this second order number and belong to the second electronic trade platform that is different from described the first electronic trade platform, therefore determining to call out the corresponding traffic terminal of this second order number is to adopt the second predetermined telephone number, and for example this second telephone number is 4001234567.For the traffic terminal of being called out by described voice platform, adopt different outbound calling numbers to help to promote the telephone number identification for different electronic trade platforms, to promote called client's user experience.
Alternatively, in the method shown in Fig. 1, Fig. 2 or Fig. 4, described sequence information also comprises order dispensing state.Said method also comprises the steps: according to upgrade described order dispensing state for the operation of described dispensing person's terminal, and this order is provided and delivered state synchronized to described voice platform, more preferably also this order is provided and delivered state synchronized to described electronic trade platform and/or described logistics distribution platform.Described voice platform can be designed to judge according to described order dispensing state whether described dispensing person's terminal has the authority of submitting to described order number to converse with acquisition and described traffic terminal.before for example dispensing person provided and delivered to commodity corresponding to a sequence information, described order dispensing state was " waiting for dispensing ", after providing and delivering successfully, according to the operation for described dispensing person's terminal, described order dispensing state is updated to " providing and delivering " and synchronous extremely described voice platform, described voice platform judges that commodity corresponding to this sequence information successfully send with charge free, on the one hand, described dispensing person's terminal can be set can't be triggered again by traffic terminal corresponding to described voice platform calling sequence information, on the other hand, even described voice platform receives order number corresponding to described sequence information that described dispensing person's terminal sends, also be judged as this dispensing person's terminal and have no right again to call out described traffic terminal.The advantage of above-mentioned steps is to avoid traffic terminal that the client holds to be called out by the person's of dispensing terminal repeating and making nuisance calls of forming.
Please refer to Fig. 6, Fig. 6 is another preferred embodiment of the method shown in Fig. 1, particularly point out, in Fig. 6 step S100 to step S300 can with reference in preamble for explanation and the explanation of each step in the method shown in Fig. 1, do not repeat them here.
Preferably, the method shown in Fig. 6 also comprises after step S100:
Step S400, described voice platform obtains the locating information of described dispensing person's terminal, and this locating information is sent to described electronic trade platform and/or described logistics distribution platform.Typically, described voice platform can carry out locating information and described order number to be sent to described electronic trade platform and/or described logistics distribution platform after combinations matches again, is convenient to described electronic trade platform and/or described logistics distribution platform and distinguishes the different corresponding locating information of order number.Described locating information is used for the locus that feedback is used the corresponding dispensing person of described dispensing person's terminal, for described electronic trade platform, can carry out subsequent treatment and represent to the user who inquires about described dispensing person position described locating information, facilitate this user to understand the dispensing situation of the own commodity of buying; For described logistics distribution platform, the built-in analysis logic of this logistics distribution platform can be understood by analyzing described locating information the corresponding dispensing person's of this locating information locus and the rational allocation of the resource of providing and delivering.
Particularly point out, dispensing person's terminal of mentioning in the method shown in Fig. 1, Fig. 2, Fig. 4 or Fig. 6 need possess suitable data transmit-receive function, computing function, voice call function etc.Typically, described dispensing person's terminal includes but not limited to: the equipment such as smart mobile phone, panel computer, hand-held intelligent mobile device and radio communication embedded device with call function.The operating system that the above-mentioned various device of mentioning is installed includes but not limited to: the operating systems such as windows series OS, Linux, Mac OS, Symbian, Windows Mobile, iOS, Android, Maemo, WebOS, Palm OS and Blackberry OS.The said equipment selectively accesses transmitting-receiving and the voice call to realize described internet data in the network that different operators provides.
Need to prove, although described in the accompanying drawings the operation of the inventive method with particular order, but this is not that requirement or hint must be carried out these operations according to this particular order, or the operation shown in must carrying out all could realize the result of expectation.On the contrary, the step of describing in process flow diagram can change execution sequence.Additionally or alternatively, can omit some step, a plurality of steps be merged into a step carry out, and/or a step is decomposed into a plurality of steps carries out.
Correspondingly, the invention provides a kind of logistics distribution system for electronic trade platform, please refer to Fig. 7, Fig. 7 is the structural representation according to an embodiment of the logistics distribution system for electronic trade platform of the present invention, this system comprises voice platform 100 and client 200, wherein:
Described client 200, operation, comprise order number module 210 and control module 220 on dispensing person's terminal 201;
Described order number module 210 is used for sending order number to described voice platform 100;
Described control module 220 is used for controlling described dispensing person's terminal 201 and carries out processing, transmission and the displaying of data, and the call function that calls this dispensing person's terminal 201;
Described voice platform 100 comprises acquisition of information module 110 and calling module 120;
Described acquisition of information module 110 is used for receiving the order number of described client 100 transmissions and obtaining customer information corresponding to this order number from electronic trade platform 300;
Described calling module 120 is used for setting up traffic terminal corresponding to this customer information according to described customer information and is connected with conversation between described dispensing person's terminal 201.
Particularly, not shown described traffic terminal in Fig. 7, but those skilled in the art are to be understood that, described traffic terminal, described voice platform 100 and described dispensing person's terminal 201 can access suitable network to realize voice call each other, typically, described traffic terminal includes but not limited to following verbal system: the mobile phone of access carrier network and base, accessing Internet internet phone device, move the verbal system etc. of the Instant Messenger (IM) software of accessing Internet.
As shown in Figure 7, voice platform 100, client 200, electronic trade platform 300 and the equal accessing Internet of logistics distribution platform 400 are to realize data transmission each other.Based on above-mentioned explanation, understand in conjunction with prior art, typically, described electronic trade platform 300 generates sequence information according to the operation that the client buys commodity, and this described sequence information comprises described order number and described customer information at least; Described electronic trade platform 300 is sent to the corresponding logistics distribution platform 400 of described client 200 with described order number; Described logistics distribution platform 400 is sent to described client 200 with described order number.
Preferably, described sequence information also comprises order attributes information, and this order attributes information comprises the order amount of money, order pay status and order dispensing address at least; Described electronic trade platform 300 is sent to described logistics distribution platform 400 with described order attributes information; Described logistics distribution platform 400 is sent to described client 200 with described order attributes information.Alternatively, described sequence information also comprises order dispensing state; Described client 200 also comprises order status update module 230, be used for basis for the described order dispensing status information of the operation renewal of described dispensing person's terminal 201 and synchronous extremely described voice platform 100, and this order is provided and delivered state synchronized to described electronic trade platform 300 and/or described logistics distribution platform 400.
Preferably, described client 200 also comprises locating module 240, is used for obtaining the locating information of described dispensing person's terminal 201; Described voice platform 100 also comprises dispensing person's locating module 130, is used for obtaining described locating information from described locating module 240, and this locating information is sent to described electronic trade platform 300 and/or described logistics distribution platform 400.
Particularly, described order number module 210 comprises any or all of in packet domain unit 211 and circuit domain unit 212; Described packet domain unit 211 is used for the required parameter that carries described order number of submitting to described voice platform 100; Described circuit domain unit 212 is used for the Signaling System Number 7 that carries described order number that sends to this voice platform 100.Alternatively, described request parameter and/or described Signaling System Number 7 also carry dispensing person's numbering corresponding to described dispensing person's terminal.
Particularly, described calling module 120 comprises any or all in dispensing person's calling unit 121 and call accessing unit 122, also comprises customer call unit 123; Described dispensing person's calling unit 121 is used for calling out described dispensing person's terminal 201, if should reply the conversation that keeps with this dispensing person's terminal 201 by dispensing person's terminal 201 off-hooks; Described call accessing unit 122 is for the conversation that accesses and keep described dispensing person's terminal 201 incoming calls; Described customer call unit 123, be used for calling out described traffic terminal (Fig. 7 is not shown) according to described customer information, if this traffic terminal off-hook is replied, both carry out the traffic overlap joint and process and be connected to form described conversation for described traffic terminal and described dispensing person's terminal 201.Preferably, described calling module 120 also comprises: interactive voice answering system unit 124 is used for to sending suggestion voices with the described voice platform 100 described traffic terminals of conversation and/or described dispensing person's terminal 201.The outbound calling number that adopts when alternatively, described calling module 120 is determined to call out described traffic terminal according to described customer information/order number.
Particularly point out, described customer information comprises client's appellation and customer phone number at least.
In a preferred embodiment, the each several part of client 200 all is embodied as a kind of computer program, above-mentioned computer program for example can be embodied in any recording medium for computer-readable information, and described recording medium comprises magnetic medium, light medium or other media that is fit to.
Particularly, described dispensing person's terminal 201 need possess suitable data transmit-receive function, computing function, voice call function etc.Typically, described dispensing person's terminal 201 includes but not limited to: the equipment such as smart mobile phone, panel computer, hand-held intelligent mobile device and radio communication embedded device with call function.The operating system that the above-mentioned various device of mentioning is installed includes but not limited to: the operating systems such as windows series OS, Linux, Mac OS, Symbian, Windows Mobile, iOS, Android, Maemo, WebOS, Palm OS and Blackberry OS.The said equipment selectively accesses transmitting-receiving and the voice call to realize described internet data in the network that different operators provides.
Term or noun identical in the term that this part occurs and noun and preamble have consistent implication, such as described " order number ", " customer information " etc., above-mentioned term or noun and the principle of work that relates to thereof all can be with reference to description and the explanations of relevant portion in preamble, in order not repeat them here for simplicity.
With reference to figure 8, Fig. 8 is the structural representation be used to dispensing person's terminal of putting into practice the Logistics Distribution Method for electronic trade platform provided by the invention and system, and intraware, software and protocol architecture that should dispensing person's terminal with reference to 8 couples, figure describe.
Described dispensing person's terminal has processor 510, and it is responsible for the integrated operation of mobile terminal, and can utilize any business can get CPU (central processing unit), digital signal processor or any other electronic programmable logical device and realize.The processor 510 related storeies 520 of tool, this storer 520 includes but not limited to RAM storer, ROM storer, eeprom memory, flash memory or its combination.Storer 520 is controlled by processor 500 and is used for various purposes, and one of them is to be various application memory programmed instruction and data in intelligent terminal.
The application of this intelligent terminal comprises real time operating system 540, is used for driver, application processor 550 and the various application of man-machine interface 560.Described application examples is text editor 551, handwriting recognition application 552 and various other multimedia application 553 in this way, and typically these other multimedia application comprise such as audio call application, video call application, sending and receiving Short Message Service (SMS) messages application, multimedia information service (MMS) application or e-mail applications, web browser, instant message transrecieving application, book applications, calendar application, control panel application, camera application, one or more video-game, notepad appli-cation etc.Two or more that should be noted that above-mentioned application can be used as same application and carry out.
Described intelligent terminal also comprises one or more hardware controls, be used for together with the driver with man-machine interface 560 and display device 561, physical button 562, microphone 563 and various other I/O equipment (such as loudspeaker, Vib., jingle bell generator, LED indicator etc.) cooperation are to realize the man-machine interaction of described intelligent terminal.Those skilled in the art are to be understood that the user can come operating mobile terminal by the man-machine interface 560 of such formation.
The application of this intelligent terminal can also comprise the logic that various modules, protocol stack, driver etc. are relevant to communication, be summarized as communication interface 570 as shown in Figure 3, be used to wireless radio interface 571 and provide communication service (for example transmission, network and connectedness) for blue tooth interface 572 and/or infrared interface 573 alternatively, to realize the network connectivty of described intelligent terminal.Wireless radio interface 571 comprises inside or exterior antenna and is used for setting up and safeguarding towards the suitable radio circuit of the Radio Link of base station.As known to the skilled person, described radio circuit comprises a series of analog-and digital-electronic packages, and it forms radio receiver and transmitter together.These assemblies are such as comprising bandpass filter, amplifier, frequency mixer, local oscillator, low-pass filter, ad/da converter etc.
Dispensing person's terminal can also comprise reader device 530, and this reader device 530 generally includes processor and data-carrier store etc., for the network of reading the information of SIM card and cooperation wireless radio interface 517 access carriers of taking this as a foundation provide.
Logistics Distribution Method for electronic trade platform provided by the invention can be realized with programmable logic device (PLD), also can realize by a kind of computer program that makes computing machine complete each step of the method when moving.Described computer program is realized namely comprising computer program logic or code section on this medium on computer-readable recording medium, and is used for realizing each step of said method.Described computer-readable recording medium can be installed in computing machine built-in medium or can be from the removable medium (for example hot-plugging technology memory device) of basic computer dismounting.Described built-in medium includes but not limited to rewritable nonvolatile memory, for example RAM, ROM, flash memory and hard disk.Described removable medium includes but not limited to: optical storage media (for example CD-ROM and DVD), magneto-optic storage media (for example MO), magnetic recording medium (for example tape or portable hard drive), have the media (for example storage card) of built-in rewritable nonvolatile memory and have the media (for example ROM box) of built-in ROM.
It will be appreciated by those skilled in the art that any computer system with suitable programmer all can carry out all steps of the method for the present invention that is included in program product.Although most embodiments of describing in this instructions all lay particular emphasis on software program, realize that as firmware and hardware the alternate embodiment of method provided by the invention is equally within the scope of protection of present invention.
To those skilled in the art, obviously the invention is not restricted to the details of above-mentioned one exemplary embodiment, and in the situation that do not deviate from spirit of the present invention or essential characteristic, can realize the present invention with other concrete form.Therefore, no matter from which point, all should regard embodiment as exemplary, and be nonrestrictive, scope of the present invention is limited by claims rather than above-mentioned explanation, therefore is intended to be included in the present invention dropping on the implication that is equal to important document of claim and all changes in scope.Any Reference numeral in claim should be considered as limit related claim.In addition, obviously miscellaneous part, unit or step do not got rid of in " comprising " word, and odd number is not got rid of plural number.A plurality of parts of stating in system's claim, unit or device also can be realized by software or hardware by parts, unit or device.
Logistics Distribution Method and system for electronic trade platform provided by the invention, by setting up the mode of voice platform, in the dispensing link of logistics, realize customer information corresponding to shielding order number with respect to logistics distribution platform and logistics distribution end, its advantage is: electronic trade platform has been reduced the risk that customer information is revealed, promoted user experience; For the buyer user of electronic trade platform, promoted the confidentiality of the described customer information that need provide in its shopping behavior, to reduce because described customer information is revealed the personal safety as well as the property safety hidden danger that causes.
Above disclosed is only preferred embodiments more of the present invention, and it can not be used for interest field of the presently claimed invention with this, and the equivalent variations of therefore doing according to claim of the present invention does not deviate from aim of the present invention, and belongs to equally the scope that the present invention is contained.
Claims (25)
1. Logistics Distribution Method that is used for electronic trade platform, the method comprises:
Set up voice platform;
Described voice platform receives the order number of the transmission of dispensing person's terminal, and obtains customer information corresponding to this order number from electronic trade platform;
Described voice platform is set up traffic terminal corresponding to this customer information according to described customer information and is connected with conversation between described dispensing person's terminal.
2. method according to claim 1, wherein:
Described electronic trade platform generates sequence information according to the operation that the client buys commodity, and this sequence information comprises described order number and described customer information at least;
Described electronic trade platform is sent to the corresponding logistics distribution platform of described dispensing person's terminal with described order number;
Described logistics distribution platform is sent to described dispensing person's terminal with described order number.
3. method according to claim 2, the method also comprises:
Described sequence information also comprises order attributes information, and this order attributes information comprises the order amount of money, order pay status and order dispensing address at least;
Described electronic trade platform is sent to described logistics distribution platform with described order attributes information;
Described logistics distribution platform is sent to described dispensing person's terminal with described order attributes information.
4. method according to claim 3, the method also comprises:
Described sequence information also comprises order dispensing state;
According to upgrading described order dispensing state for the operation of described dispensing person's terminal, and with this order dispensing state synchronized to described voice platform, and with this order dispensing state synchronized to described electronic trade platform and/or described logistics distribution platform.
5. method according to claim 1, the method also comprises:
Described voice platform obtains the locating information of described dispensing person's terminal, and this locating information is sent to described electronic trade platform and/or described logistics distribution platform.
6. method according to claim 1, the order number that described voice platform receives the transmission of dispensing person's terminal comprises:
Described voice platform receives the required parameter that carries described order number that described dispensing person's terminal is submitted to; Or
Described voice platform receives the Signaling System Number 7 that carries described order number that described dispensing person's terminal sends.
7. method according to claim 6, wherein, described request parameter and/or described Signaling System Number 7 also carry:
Dispensing person's numbering that described dispensing person's terminal is corresponding.
8. method according to claim 1, described voice platform are set up traffic terminal corresponding to this customer information according to described customer information and are connected with conversation between described dispensing person's terminal and comprise:
Described voice platform is called out described dispensing person's terminal, if should reply the conversation that keeps with this dispensing person's terminal by dispensing person's terminal off-hook;
Described voice platform is called out described traffic terminal according to described customer information, if this traffic terminal off-hook is replied, this voice platform carries out the processing of traffic overlap joint for described traffic terminal and described dispensing person's terminal, connects to form described conversation.
9. method according to claim 1, described voice platform are set up traffic terminal corresponding to this customer information according to described customer information and are connected with conversation between described dispensing person's terminal and comprise:
Described voice platform accesses and keeps the conversation of described dispensing person's terminal incoming call;
Described voice platform is called out described traffic terminal according to described customer information, if this traffic terminal off-hook is replied, this voice platform carries out the processing of traffic overlap joint for described traffic terminal and described dispensing person's terminal, connects to form described conversation.
10. according to claim 8 or 9 described methods, the method also comprises:
The built-in interactive voice answering system of described voice platform sends suggestion voice to described traffic terminal and/or described dispensing person's terminal with this voice platform conversation.
11. according to claim 8 or 9 described methods, wherein:
The outbound calling number that described voice platform adopts when determining to call out described traffic terminal according to described customer information/order number.
12. according to claim 1,2, the 8 or 9 described methods of any one, wherein:
Described customer information comprises client's appellation and customer phone number at least.
13. the described method of according to claim 1 to 9 any one, wherein, described dispensing person's terminal is:
Smart mobile phone, panel computer, hand-held intelligent mobile device or radio communication embedded device with call function.
14. a logistics distribution system that is used for electronic trade platform, this system comprises voice platform and client, wherein:
Described client is moved on dispensing person's terminal, comprises order number module and control module;
Described order number module is used for sending order number to described voice platform;
Described control module is used for controlling processing, transmission and the displaying that described dispensing person's terminal is carried out data, and the call function that calls this dispensing person's terminal;
Described voice platform comprises acquisition of information module and calling module;
Described acquisition of information module is used for receiving the order number of described client transmission and obtaining customer information corresponding to this order number from electronic trade platform;
Described calling module is used for setting up traffic terminal corresponding to this customer information according to described customer information and is connected with conversation between described dispensing person's terminal.
15. system according to claim 14, wherein:
Described electronic trade platform generates sequence information according to the operation that the client buys commodity, and this described sequence information comprises described order number and described customer information at least;
Described electronic trade platform is sent to the corresponding logistics distribution platform of described client with described order number;
Described logistics distribution platform is sent to described client with described order number.
16. system according to claim 15, wherein:
Described sequence information also comprises order attributes information, and this order attributes information comprises the order amount of money, order pay status and order dispensing address at least;
Described electronic trade platform is sent to described logistics distribution platform with described order attributes information;
Described logistics distribution platform is sent to described client with described order attributes information.
17. system according to claim 16, wherein:
Described sequence information also comprises order dispensing state;
Described client also comprises the order status update module, be used for basis for the described order dispensing status information of the operation renewal of described dispensing person's terminal and synchronous extremely described voice platform, and this order is provided and delivered state synchronized to described electronic trade platform and/or described logistics distribution platform.
18. system according to claim 14, wherein:
Described client also comprises locating module, is used for obtaining the locating information of described dispensing person's terminal;
Described voice platform also comprises dispensing person's locating module, is used for obtaining described locating information from described locating module, and this locating information is sent to described electronic trade platform and/or described logistics distribution platform.
19. system according to claim 14, wherein:
Described order number module comprises any or all of in packet domain unit and circuit domain unit;
Described packet domain unit is used for submitting to described voice platform the required parameter that carries described order number to;
Described circuit domain unit is used for sending to described voice platform the Signaling System Number 7 that carries described order number.
20. system according to claim 19, wherein, described request parameter and/or described Signaling System Number 7 also carry:
Dispensing person's numbering that described dispensing person's terminal is corresponding.
21. system according to claim 14, wherein:
Described calling module comprises any or all in dispensing person's calling unit and call accessing unit, also comprises the customer call unit;
Described dispensing person's calling unit is used for calling out described dispensing person's terminal, if should reply the conversation that keeps with this dispensing person's terminal by dispensing person's terminal off-hook;
Described call accessing unit is for the conversation that accesses and keep the incoming call of described dispensing person's terminal;
Described customer call unit is used for calling out described traffic terminal according to described customer information, if this traffic terminal off-hook is replied, carries out the processing of traffic overlap joint for described traffic terminal and described dispensing person's terminal and is connected to form described conversation.
22. system according to claim 21, wherein, described calling module also comprises:
The interactive voice answering system unit is used for to sending suggestion voice with the described voice platform described traffic terminal of conversation and/or described dispensing person's terminal.
23. system according to claim 21, wherein:
The outbound calling number that described calling module adopts when determining to call out described traffic terminal according to described customer information/order number.
24. according to claim 14,15,20 or 21 any one described systems, wherein:
Described customer information comprises client's appellation and customer phone number at least.
25. according to claim 14 to 21 any one described systems, wherein, described dispensing person's terminal is:
Smart mobile phone, panel computer, hand-held intelligent mobile device or radio communication embedded device with call function.
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