CN110351438B - Telephone dialing method and system - Google Patents
Telephone dialing method and system Download PDFInfo
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- CN110351438B CN110351438B CN201910510454.6A CN201910510454A CN110351438B CN 110351438 B CN110351438 B CN 110351438B CN 201910510454 A CN201910510454 A CN 201910510454A CN 110351438 B CN110351438 B CN 110351438B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42195—Arrangements for calling back a calling subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
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Abstract
The invention relates to the technical field of monitoring and discloses a method and a system for dialing a telephone in turn. The method comprises the following steps: the method comprises the steps of sequentially dialing telephone numbers of a first telephone list to carry out telephone return visit on a return visitor contained in the first telephone list to obtain a dialing result, when the dialing result meets a round dialing condition, alternately dialing target round dialing results of the numbers which are not dialed in the first telephone list, updating the first telephone list based on a preset telephone list when the target round dialing result meets a make-up condition, sequentially dialing the telephone numbers of the first telephone list to carry out telephone return visit on the return visitor contained in the first telephone list to obtain a dialing result, and when the target round dialing result indicates that the first telephone list does not meet the round dialing condition or the target round dialing result does not meet the make-up condition, suspending the telephone return visit on the return visitor contained in the first telephone list. By implementing the method, the return visit efficiency can be effectively improved.
Description
Technical Field
The invention relates to the technical field of monitoring, in particular to a method and a system for dialing a telephone in turn.
Background
Most industries, such as finance, service, etc., mostly need to track customer behavior, wherein the most common way to track user behavior is call return. At present, most industries realize automatic dialing of a telephone by means of a telephone dialing system, but in practice, after one round of telephone dialing, a telephone number which is not dialed normally exists, and the telephone number which is not dialed usually needs manual screening, but the manual screening consumes long time and has large errors. Therefore, the existing telephone dialing system has low telephone return visit efficiency and poor user experience.
Disclosure of Invention
The invention provides a call rotary dialing method and a call rotary dialing system in order to improve call return visit efficiency.
A phone dialing method, the method comprising:
sequentially dialing the telephone numbers of a first telephone list to carry out telephone call return visit on the return visitors contained in the first telephone list to obtain a dialing result; the first telephone list comprises the identifier of the visitor and a telephone number corresponding to the visitor;
when the dialing result indicates that the first telephone list has the un-dialed telephone number, performing dial-in operation on the un-dialed telephone number of the first telephone list according to a preset rule to obtain a target dial-in result;
when the target dialing result indicates that the first telephone list has the number to be updated, acquiring a supplementary number of the number to be updated from a preset telephone list to generate a supplementary number list; the preset telephone list comprises the identifier of the visitor, and a telephone number and a supplementary number corresponding to the visitor, and the number to be updated is an un-dialed telephone number existing in the first telephone list after the dial-in-turn operation is finished;
updating the first telephone list into the supplementary number list, and executing the steps of sequentially dialing the telephone numbers of the first telephone list to carry out telephone revisit on revisiting persons contained in the first telephone list and obtain a dialing result;
when the dialing result indicates that the first telephone list does not have un-dialed telephone numbers, or the target dialing result indicates that the first telephone list does not have the numbers to be updated, or the target dialing result indicates that the first telephone list has the numbers to be updated and the supplement numbers contained in the preset telephone list are used up, stopping telephone call return visit to the return visitor contained in the first telephone list.
A telephone dialing rotation system comprising:
the call-in-turn unit is used for sequentially calling the telephone numbers of the first telephone list so as to carry out call return visit on the return visitors contained in the first telephone list and obtain a calling result; the first telephone list comprises the identifier of the revisit and the telephone number corresponding to the revisit; when the dialing result indicates that the first telephone list has the un-dialed telephone number, performing alternate dialing operation on the un-dialed telephone number of the first telephone list according to a preset rule to obtain a target alternate dialing result;
the supplementary unit is used for acquiring supplementary numbers of the numbers to be updated from a preset telephone list to generate a supplementary number list when the target dialing result indicates that the first telephone list has the numbers to be updated; the preset telephone list comprises the identifier of the visitor, and a telephone number and a supplementary number corresponding to the visitor, and the number to be updated is an un-dialed telephone number existing in the first telephone list after the dial-in-turn operation is finished;
the updating unit is used for updating the first telephone list into the supplementary number list and triggering the dialing unit to execute the operation of sequentially dialing the telephone numbers of the first telephone list so as to carry out call return visit on the visitor contained in the first telephone list and obtain the dialing result;
and the termination unit is used for suspending call return visit of a return visitor contained in the first telephone list when the dialing result indicates that the first telephone list does not have un-dialed telephone numbers, the target dialing result indicates that the first telephone list does not have the numbers to be updated, or the target dialing result indicates that the first telephone list has the numbers to be updated and the supplement numbers contained in the preset telephone list are used up.
A terminal device, the terminal device comprising:
a processor;
a memory having stored thereon.
Computer readable instructions which, when executed by the processor, implement the method as previously described.
The technical scheme provided by the embodiment of the invention can have the following beneficial effects:
the method for alternately dialing the telephone comprises the following steps of sequentially dialing the telephone numbers of a first telephone list to carry out telephone return visit on a return visitor contained in the first telephone list to obtain a dialing result; when the dialing result indicates that the first telephone list has the un-dialed telephone number, performing alternate dialing operation on the un-dialed telephone number of the first telephone list according to a preset rule to obtain a target alternate dialing result; when the target dialing result indicates that the first telephone list has the number to be updated, acquiring a supplementary number of the number to be updated from the preset telephone list to generate a supplementary number list; updating the first telephone list into a supplementary number list, and executing the steps of sequentially dialing the telephone numbers of the first telephone list to call back visitors contained in the first telephone list to obtain a dialing result; and when the dialing result indicates that the first telephone list has no un-dialed telephone number or the target dialing result indicates that the first telephone list has no number to be updated or has used up the supplementary number contained in the preset telephone list, stopping the telephone call return visit of the return visitor contained in the first telephone list.
Under the method, the automatic screening of the un-dialed phone number can be realized according to the dialing result and the target dialing result each time, the technical problems of long time consumption and large error of manual screening of the un-dialed phone number are solved, and the call return visit efficiency is greatly improved.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
FIG. 1 is a schematic diagram of an apparatus according to an exemplary embodiment;
FIG. 2 is a flow chart illustrating a method of phone dialing rounds in accordance with an exemplary embodiment;
FIG. 3 is a detailed flowchart of step 220 shown in accordance with a corresponding embodiment of FIG. 2;
FIG. 4 is a flow chart illustrating a method of phone dialing rounds in accordance with another exemplary embodiment;
FIG. 5 is a block diagram illustrating a telephone dialing rotation system in accordance with an exemplary embodiment;
fig. 6 is a block diagram illustrating a telephone dialing rotation system according to another exemplary embodiment.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present invention. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the invention, as detailed in the appended claims.
The implementation environment of the telephone dialing system disclosed by the invention can be terminal equipment, such as a smart phone, a tablet computer and a desktop computer. FIG. 1 is a schematic diagram illustrating an apparatus according to an exemplary embodiment. The apparatus 100 may be the terminal device described above. As shown in fig. 1, the apparatus 100 may include one or more of the following components: a processing component 102, a memory 104, a power component 106, a multimedia component 108, an audio component 110, a sensor component 114, and a communication component 116.
The processing component 102 generally controls overall operation of the device 100, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations, among others. The processing component 102 may include one or more processors 118 to execute instructions to perform all or a portion of the steps of the methods described below. Further, the process component 102 can include one or more modules for facilitating interaction between the process component 102 and other components. For example, the processing component 102 can include a multimedia module for facilitating interaction between the multimedia component 108 and the processing component 102.
The memory 104 is configured to store various types of data to support operations at the apparatus 100. Examples of such data include instructions for any application or method operating on the device 100. The Memory 104 may be implemented by any type of volatile or non-volatile Memory device or combination thereof, such as Static Random Access Memory (SRAM), Electrically Erasable Programmable Read-Only Memory (EEPROM), Erasable Programmable Read-Only Memory (EPROM), Programmable Read-Only Memory (PROM), Read-Only Memory (ROM), magnetic Memory, flash Memory, magnetic disk or optical disk. Also stored in memory 104 are one or more modules for execution by the one or more processors 118 to perform all or a portion of the steps of the methods described below.
The power supply component 106 provides power to the various components of the device 100. The power components 106 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the device 100.
The multimedia component 108 includes a screen that provides an output interface between the device 100 and the user. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a touch panel. If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. The screen may further include an Organic Light Emitting Display (OLED for short).
The audio component 110 is configured to output and/or input audio signals. For example, the audio component 110 includes a Microphone (MIC) configured to receive external audio signals when the device 100 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signal may further be stored in the memory 104 or transmitted via the communication component 116. In some embodiments, the audio assembly 110 further includes a speaker for outputting audio signals.
The sensor assembly 114 includes one or more sensors for providing various aspects of status assessment for the device 100. For example, the sensor assembly 114 may detect the open/closed status of the device 100, the relative positioning of the components, the sensor assembly 114 may also detect a change in position of the device 100 or a component of the device 100, and a change in temperature of the device 100. In some embodiments, the sensor assembly 114 may also include a magnetic sensor, a pressure sensor, or a temperature sensor.
The communication component 116 is configured to facilitate wired or wireless communication between the apparatus 100 and other devices. The device 100 may access a Wireless network based on a communication standard, such as WiFi (Wireless-Fidelity). In an exemplary embodiment, the communication component 116 receives broadcast signals or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the Communication component 116 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, Infrared Data Association (IrDA) technology, Ultra Wideband (UWB) technology, bluetooth technology, and other technologies.
In an exemplary embodiment, the apparatus 100 may be implemented by one or more Application Specific Integrated Circuits (ASICs), digital signal processors, digital signal processing devices, programmable logic devices, field programmable gate arrays, controllers, microcontrollers, microprocessors or other electronic components for performing the methods described below.
Fig. 2 is a flow chart illustrating a phone turn-around method according to an exemplary embodiment. As shown in fig. 2, the method comprises the steps of:
In this exemplary embodiment, the identifier of the visitor included in the first phone list may be an identification number or a character with unique identification assigned to the visitor by the loan company, and the like, and the implementation of the present invention is not limited. And the identification of each revisit in the first telephone list corresponds to one telephone number corresponding to the revisit.
Step 220, when the dialing result indicates that the first telephone list has the un-dialed telephone number, performing alternate dialing operation on the un-dialed telephone number of the first telephone list according to a preset rule to obtain a target alternate dialing result.
The preset rule mentioned in step 220 will be described in the following embodiments, which are not repeated herein.
When the target dialing result indicates that the first phone list has the number to be updated, acquiring a supplementary number of the number to be updated from a preset phone list to generate a supplementary number list, which may include: and acquiring the identifier of the visitor corresponding to the number to be updated when the target dialing result indicates that the first telephone list has the number to be updated, and acquiring the supplementary number of the number to be updated from a preset telephone list according to the identifier of the visitor corresponding to the number to be updated so as to generate a supplementary number list. It should be noted that the supplementary number to be updated has a priority level next to the number to be updated. The supplementary numbers to be updated are described below: assuming that the above-mentioned return visit is a borrower of a loan company, the loan company generally needs to provide a plurality of telephone numbers when accepting a loan request from the borrower, and to set a priority level of each telephone number in accordance with the degree of association with the borrower, and a telephone number having a high priority level is a supplementary number to a telephone number having a low priority level for the same borrower.
And step 250, when the dialing result indicates that the first telephone list has no un-dialed telephone number, suspending the telephone call return visit of the person who visits included in the first telephone list.
And step 260, when the target dialing result indicates that the first telephone list does not have the number to be updated, suspending the telephone return visit of the person who returns the call contained in the first telephone list.
Step 270, when the target dialing result indicates that the first phone list has the number to be updated and the supplementary number included in the preset phone list is used up, the phone call return visit of the return visitor included in the first phone list is suspended.
By executing the steps, the automatic screening of the un-dialed telephone number can be realized according to the dialing result of each time and the target dialing result of each time, the technical problems of long time consumption and large error of manual screening of the un-dialed telephone number are solved, and the telephone return visit efficiency is greatly improved.
Optionally, in an exemplary embodiment, a return visit voice library may be stored in advance in the telephone dialing system, and when the telephone number is dialed, a return visit voice matched with the return visit voice library may be obtained from the return visit voice library based on reply information of a return visitor corresponding to the telephone number, so as to implement automatic telephone return visit.
By implementing the method, the call return visit efficiency can be improved, and the return visit investment cost can be reduced by intelligent return visit.
Fig. 3 is a detailed flowchart of step 220 shown in accordance with a corresponding embodiment of fig. 2. As shown in fig. 3, step 220 may include the steps of:
And step 222, sequentially carrying out alternate dialing operation on the telephone numbers contained in the second telephone list to obtain a current alternate dialing result.
In step 224, the second phone list is updated according to the un-dialed phone number in the second phone list, and the step 222 is continued.
And step 225, obtaining a current dialing result, and updating the first telephone list according to the current dialing result to obtain a target dialing result.
In step 226, when the current dialing result indicates that no un-dialed phone number exists in the second phone list, the current dialing result is obtained, and the updating operation is performed on the first phone list according to the current dialing result to obtain the target dialing result.
The following describes the implementation of step 221 in detail:
in an exemplary embodiment, when the dialing result indicates that the first phone list has un-dialed phone numbers, extracting the un-dialed phone numbers from the first phone list to generate a second phone list, including:
and when the dialing result indicates that the un-dialed telephone number exists in the first telephone list, judging whether an empty number exists in the un-dialed telephone number existing in the first telephone list.
And when no empty number exists, generating a second telephone list by using the non-dialed telephone number extracted from the first telephone list.
And when the empty number exists, removing the empty number from the un-dialed telephone number extracted from the first telephone list to obtain a second telephone list.
If the number of the un-dialed phone number in the first phone list has an empty number, when the current dialing times meet the preset dialing times or the current dialing result indicates that the un-dialed phone number does not exist in the second phone list, the specific description of obtaining the current dialing result is as follows:
when the current dialing times meet the preset dialing times or the current dialing result indicates that no un-dialed telephone number exists in the second telephone list, adding the null number into the second telephone list as the un-dialed telephone number of the second telephone list;
and obtaining the current dial-in result according to the un-dialed telephone number of the second telephone list added with the empty number.
By implementing the exemplary embodiment, the null number is not dialed twice, and the efficiency of the alternate dialing operation can be effectively improved.
The above-described steps (shown in fig. 2 and 3) are described below by way of example:
assuming that the preset telephone list comprises 3 borrower identifications, namely a, b and c, the telephone numbers matched with a in the preset telephone list are a1, a2 and a3 respectively, wherein the priority level is a1> a2> a 3; the telephone numbers matched with b in the preset telephone list are b1, b2 and b3 respectively, wherein the priority level is b1> b2> b 3; the phone numbers matched by c in the preset phone list are c1, c2 and c3 respectively, wherein the priority level is c1> c2> c 3. If the preset dialing times are 3 times, the specific dialing operation for multiple dialing times is as follows: extracting a1, b1 and c1 from a preset telephone list, sequentially dialing, if b1 and c1 are not dialed, sequentially dialing b1 and c1, if b1 and c1 are not dialed, sequentially dialing b1 and c1, if c1 is not dialed, dialing c2, if c2 is not dialed for three times, dialing c3, and if c3 is not dialed for three times, pausing call return.
By implementing the method, the call return visit efficiency can be improved, the return visit investment cost can be reduced by intelligent return visit, and the call return visit efficiency can be further improved.
Fig. 4 is a flow chart illustrating yet another method of phone dialing rounds in accordance with an exemplary embodiment. As shown in fig. 4, the method comprises the steps of:
for detailed descriptions of steps 410 to 450, please refer to the description of steps 210 to 240 and step 270 in the phone dialing method shown in fig. 2, and the embodiments of the present invention are not repeated.
And 470, acquiring the return visit information of the target return visitor according to the identification of the target return visitor, wherein the return visit information at least comprises the return visit times and the information feedback index.
And step 480, obtaining the return visit score of the target return visitor according to the return visit information.
The above return visit information is described as follows: assuming that the return visit is a borrower of the loan company, the return visit information of the target return visitor mentioned in step 470 may include the number of return visits as the number of pickup times, and the information feedback index may be obtained by integrating the loan amount and the number of overdue days, so that the return visit score of the target return visitor obtained according to the return visit information may indicate the credit degree of the target borrower. The target reviewer with the return visit score smaller than the preset score has lower credit degree, and the target reviewer with the lower credit degree is marked, so that the identification degree is favorably improved, and the fund return danger of the loan company can be effectively reduced.
Optionally, in an exemplary embodiment, after obtaining the return visit score of the target return visitor according to the return visit information, social account information associated with the identifier of the target return visitor may be further obtained, return visit prompt information matching the return visit score from a preset prompt material library according to the return visit score of the target return visitor may be further obtained, and the return visit prompt information may be sent according to the social account information. By implementing the method, for the visitor who does not successfully return the call, the return visit prompt message can be sent according to the social account information of the visitor to achieve the purpose of prompting the visitor, and the method for combining the call return visit and the return visit prompt message can further improve the call return visit effect. It should be noted that the social account information associated with the identifier of the target visitor may be a mailbox account, a QQ account, or a WeChat account, and the embodiment of the present invention is not limited.
By implementing the method, the call return visit efficiency can be improved, the return visit investment cost can be reduced through intelligent return visit, the call return visit efficiency can be further improved, and the fund return danger of a loan company can be effectively reduced.
The following are embodiments of the disclosed phone dialing system.
Fig. 5 is a block diagram illustrating a telephone dialing rotation system in accordance with an exemplary embodiment. As shown in fig. 5, the phone dialing system may include:
a dial unit 501, configured to dial the phone numbers of the first phone list in sequence to return the call of the visitor in the first phone list, so as to obtain a dialing result; the first telephone list comprises the identifier of the visitor and the telephone number corresponding to the visitor; and when the dialing result indicates that the first telephone list has the un-dialed telephone number, performing alternate dialing operation on the un-dialed telephone number of the first telephone list according to a preset rule to obtain a target alternate dialing result.
In an exemplary embodiment, the round-dialing unit 501 is configured to, when the dialing result indicates that the first phone list has the un-dialed phone number, perform a round-dialing operation on the un-dialed phone number of the first phone list according to a preset rule, and a manner of obtaining the target round-dialing result may specifically be: a dial-in-turn unit 501 for, when the dialing result indicates that the first telephone list has un-dialed telephone numbers, extracting the un-dialed telephone numbers from the first telephone list to generate a second telephone list, and performing a dial-in-turn operation on the telephone numbers included in the second telephone list in sequence to obtain a current dial-in-turn result, and when the current dial-in-turn result indicates that the un-dialed telephone numbers exist in the second telephone list, detecting whether the current number of dial-in-turn operations satisfies a preset number of dial-in-turn, and when the preset number of dial-in-turn is not satisfied, updating the second telephone list according to the un-dialed telephone numbers included in the second telephone list, and continuing to perform the above-mentioned dial-in-turn operation on the telephone numbers included in the second telephone list in sequence to obtain the current dial-in-turn result, and when the current number of dial-in turn satisfies the preset number of dial-in-turn or when the current number of dial-in turn does not satisfy the preset number of dial-in-turn and no un-dialed telephone number exists in the second telephone list, and obtaining a current dialing result, and updating the first telephone list according to the current dialing result to obtain a target dialing result. Further, when the dialing result indicates that the first phone list has the un-dialed phone number, the manner of extracting the un-dialed phone number from the first phone list to generate the second phone list may specifically be: the alternate dialing unit 501 is configured to, when a dialing result indicates that the first phone list has un-dialed phone numbers, determine whether an empty number exists in the un-dialed phone numbers in the first phone list, generate a second phone list with the un-dialed phone numbers extracted from the first phone list when the empty number does not exist, and, when the empty number exists, remove the empty number from the un-dialed phone numbers extracted from the first phone list to obtain the second phone list.
If the empty number exists, the method for acquiring the current dialing result by the dialing unit 501 when the current dialing times meet the preset dialing times or when the current dialing times do not meet the preset dialing times and no unpaired telephone number exists in the second telephone list may specifically be that the dialing unit 501 is configured to add the empty number into the second telephone list as the unpaired telephone number of the second telephone list when the current dialing times meet the preset dialing times or when the current dialing times do not meet the preset dialing times and no unpaired telephone number exists in the second telephone list, and acquire the current dialing result according to the unpaired telephone number of the second telephone list to which the empty number is added.
By implementing the exemplary embodiment, the null number is not dialed twice, and the efficiency of the alternate dialing operation can be effectively improved.
A supplementing unit 502, configured to, when the target dialing round result indicates that the first phone list has a number to be updated, obtain a supplementary number of the number to be updated from a preset phone list to generate a supplementary number list. The preset telephone list comprises the identifier of the visitor, the telephone number and the supplementary number corresponding to the visitor, and the number to be updated is the un-dialed telephone number in the first telephone list after the dial-in-turn operation is finished.
When the target dialing result indicates that the first phone list has the number to be updated, the manner of acquiring the supplementary number of the number to be updated from the preset phone list to generate the supplementary number list may specifically be:
a supplementing unit 502, configured to, when the target dialing result indicates that the first phone list has a number to be updated, obtain an identifier of a visitor corresponding to the number to be updated, and obtain, according to the identifier of the visitor corresponding to the number to be updated, a supplemental number of the number to be updated from a preset phone list to generate a supplemental number list. It should be noted that the supplementary number to be updated has a priority level next to the number to be updated. In this exemplary embodiment, please refer to the description of the above method embodiment for the introduction of the supplementary number to be updated, which is not described herein again.
The updating unit 503 is configured to update the first phone list to a supplementary phone list, and trigger the dialing unit 501 to perform the operations of sequentially dialing the phone numbers of the first phone list to call back the visitor in the first phone list, and obtain the dialing result.
A terminating unit 504, configured to suspend call return visit to a visitor included in the first phone list when the dialing result indicates that the first phone list does not have an un-dialed phone number, or the target dial-in-turn result indicates that the first phone list does not have a number to be updated, or the target dial-in-turn result indicates that the first phone list has a number to be updated and the supplementary number included in the preset phone list has been used up.
Optionally, in an exemplary embodiment, a return visit voice library may be stored in the telephone dialing system in advance, and the dialing unit 501 may further obtain a return visit voice matching the return visit voice library from the return visit voice library based on reply information of a return visitor corresponding to the telephone number when the telephone number is detected to be dialed, so as to implement automatic telephone return visit.
By implementing the telephone rotary dialing system, the telephone return visit efficiency can be improved, and the return visit investment cost can be reduced by intelligent return visit
Fig. 6 is a block diagram illustrating a telephone dialing rotation system according to another exemplary embodiment. The telephone dialing system shown in fig. 6 is optimized from the telephone dialing system shown in fig. 5, and the telephone dialing system shown in fig. 6 may further include:
an obtaining unit 505, configured to obtain an identifier of a target revisit; the telephone number and the supplementary number corresponding to the identification of the target visitor are not dialed when the call return visit is suspended; and obtaining the return visit information of the target return visitor according to the identification of the target return visitor, wherein the return visit information at least comprises the return visit times and an information feedback index, and obtaining the return visit score of the target return visitor according to the return visit information.
A determining unit 506, configured to determine whether the revisit score is smaller than a preset score;
and a marking unit 507, configured to mark an identifier of the target revisit when the score is smaller than the preset score.
In this exemplary embodiment, for the description of the return visit information and the return visit score, please refer to the description in the above method embodiment, and the description of this exemplary embodiment is not repeated.
Optionally, in an exemplary embodiment, the obtaining unit 505 may be further configured to obtain, after obtaining the return visit score of the target return visitor according to the return visit information, social account information associated with the identifier of the target return visitor, match the return visit prompt information of the return visit score from a preset prompt material library according to the return visit score of the target return visitor, and send the return visit prompt information according to the social account information. By implementing the method, for the visitor who does not successfully return the call, the return visit prompt message can be sent according to the social account information of the visitor to achieve the purpose of prompting the visitor, and the method for combining the call return visit and the return visit prompt message can further improve the call return visit effect. It should be noted that the social account information associated with the identifier of the target visitor may be a mailbox account, a QQ account, or a WeChat account, and the embodiment of the present invention is not limited.
By implementing the telephone rotary dialing system, the telephone return visit efficiency can be improved, the return visit investment cost can be reduced by intelligent return visit, the telephone return visit efficiency can be further improved, and the fund return danger of a loan company can be effectively reduced.
The present invention also provides a terminal device, including:
a processor;
a memory having computer readable instructions stored thereon which, when executed by the processor, implement the telephone dialing method as set forth above.
The terminal device may be the apparatus 100 shown in fig. 1.
In an exemplary embodiment, the present invention also provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, implements the telephone dialing-round method as set forth above.
It will be understood that the invention is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the invention is limited only by the appended claims.
Claims (9)
1. A method of phone dialing in turn, comprising:
sequentially dialing the telephone numbers of a first telephone list to carry out telephone return visit on the return visitors contained in the first telephone list to obtain a dialing result; the first telephone list comprises the identifier of the visitor and a telephone number corresponding to the visitor;
when the dialing result indicates that the first telephone list has un-dialed telephone numbers, judging whether blank numbers exist in the un-dialed telephone numbers in the first telephone list;
when the blank number exists in the un-dialed telephone numbers in the first telephone list, removing the blank number from the un-dialed telephone numbers extracted from the first telephone list to obtain a second telephone list;
sequentially carrying out alternate dialing operation on the telephone numbers contained in the second telephone list to obtain a current alternate dialing result;
when the current dialing result indicates that un-dialed telephone numbers exist in the second telephone list, detecting whether the current dialing times of the dialing operation meet preset dialing times;
when the current dialing times meet the preset dialing times or when the current dialing times do not meet the preset dialing times and no un-dialed telephone number exists in the second telephone list, adding the null number into the second telephone list to serve as the un-dialed telephone number of the second telephone list;
obtaining the current dialing result according to the non-dialing telephone number of the telephone list added with the empty number, and performing updating operation on the first telephone list according to the current dialing result to obtain a target dialing result;
when the target dialing result indicates that the first telephone list has the number to be updated, acquiring a supplementary number of the number to be updated from a preset telephone list to generate a supplementary number list; the preset telephone list comprises the identifier of the visitor, and a telephone number and a supplementary number corresponding to the visitor, and the number to be updated is an un-dialed telephone number existing in the first telephone list after the dial-in-turn operation is finished;
updating the first telephone list into the supplementary number list, and executing the steps of sequentially dialing the telephone numbers of the first telephone list to carry out telephone call return visit on the return visitor contained in the first telephone list and obtaining the dialing result;
when the dialing result indicates that the first telephone list does not have un-dialed telephone numbers, or the target dialing result indicates that the first telephone list does not have the numbers to be updated, or the target dialing result indicates that the first telephone list has the numbers to be updated and the supplement numbers contained in the preset telephone list are used up, stopping telephone call return visit to the return visitor contained in the first telephone list.
2. The method of claim 1, further comprising:
and when the current dialing times do not meet the preset dialing times, updating the second telephone list according to the un-dialed telephone numbers in the second telephone list, and executing the operation of sequentially performing dialing operation on the telephone numbers contained in the second telephone list to obtain a current dialing result.
3. The method of claim 1, further comprising:
and when the empty number does not exist in the un-dialed telephone numbers existing in the first telephone list, generating a second telephone list by the un-dialed telephone numbers extracted from the first telephone list.
4. The method according to any one of claims 1 to 3, wherein when the target dial-in rotation result indicates that the first phone list has a number to be updated, acquiring a supplementary number of the number to be updated from a preset phone list to generate a supplementary number list, and the method comprises the following steps:
when the target dialing result indicates that the first telephone list has a number to be updated, acquiring the identifier of the visitor corresponding to the number to be updated;
and acquiring the supplementary number of the number to be updated from a preset telephone list according to the identifier of the return visitor corresponding to the number to be updated so as to generate a supplementary number list.
5. The method of claim 1, wherein when the target dialing round result indicates that the first phone list has the number to be updated and the supplementary number included in the preset phone list is used up, the method further comprises the following steps of suspending phone call return to the visitor included in the first phone list:
acquiring an identifier of a target revisit; the telephone number and the supplementary number corresponding to the identification of the target revisiting person are not dialed when the telephone revising is suspended;
obtaining return visit information of the target return visit person according to the identification of the target return visit person, wherein the return visit information at least comprises return visit times and an information feedback index;
and obtaining the return visit score of the target return visitor according to the return visit information.
6. The method of claim 5, wherein after obtaining the return visit score of the target return visitor based on the return visit information, the method further comprises:
judging whether the return visit score is smaller than a preset score or not;
when the score is smaller than the preset score, marking the identification of the target revisit.
7. A telephone dialing system, comprising:
the call-in-turn unit is used for sequentially calling the telephone numbers of the first telephone list so as to carry out call return visit on the return visitors contained in the first telephone list and obtain a calling result; the first telephone list comprises the identifier of the revisit and the telephone number corresponding to the revisit; when the dialing result indicates that the first telephone list has un-dialed telephone numbers, judging whether the un-dialed telephone numbers in the first telephone list have empty numbers or not; when the blank number exists in the un-dialed telephone numbers in the first telephone list, removing the blank number from the un-dialed telephone numbers extracted from the first telephone list to obtain a second telephone list; sequentially carrying out alternate dialing operation on the telephone numbers contained in the second telephone list to obtain a current alternate dialing result; when the current dial rotation result indicates that un-dialed telephone numbers exist in the second telephone list, detecting whether the current dial rotation times of dial rotation operation meet preset dial rotation times; when the current dialing times meet the preset dialing times or when the current dialing times do not meet the preset dialing times and no un-dialed telephone number exists in the second telephone list, adding the null number into the second telephone list as the un-dialed telephone number of the second telephone list; obtaining the current dialing result according to the non-dialing telephone number of the telephone list added with the empty number, and performing updating operation on the first telephone list according to the current dialing result to obtain a target dialing result;
the supplementary unit is used for acquiring supplementary numbers of the numbers to be updated from a preset telephone list to generate a supplementary number list when the target dialing result indicates that the first telephone list has the numbers to be updated; the preset telephone list comprises the identifier of the visitor, and a telephone number and a supplementary number corresponding to the visitor, and the number to be updated is an un-dialed telephone number existing in the first telephone list after the dial-in-turn operation is finished;
the updating unit is used for updating the first telephone list into the supplementary number list and triggering the dialing unit to execute the operation of sequentially dialing the telephone numbers of the first telephone list so as to carry out call return visit on the visitor contained in the first telephone list and obtain the dialing result;
and the termination unit is used for suspending call return visit of a return visitor contained in the first telephone list when the dialing result indicates that the first telephone list does not have un-dialed telephone numbers, the target dialing result indicates that the first telephone list does not have the numbers to be updated, or the target dialing result indicates that the first telephone list has the numbers to be updated and the supplement numbers contained in the preset telephone list are used up.
8. A computer-readable storage medium storing a computer program for causing a computer to execute the method of rotating a telephone according to any one of claims 1 to 6.
9. A terminal device, characterized in that the terminal device comprises:
a processor;
a memory having computer readable instructions stored thereon which, when executed by the processor, implement the method of claim 1-6.
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| CN201910510454.6A CN110351438B (en) | 2019-06-13 | 2019-06-13 | Telephone dialing method and system |
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| CN201910510454.6A CN110351438B (en) | 2019-06-13 | 2019-06-13 | Telephone dialing method and system |
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| CN103220416A (en) * | 2013-04-01 | 2013-07-24 | 北京小米科技有限责任公司 | Terminal calling method, device and terminal |
| CN104038607A (en) * | 2014-05-27 | 2014-09-10 | 小米科技有限责任公司 | Telephone calling method and device |
| CN109462683A (en) * | 2019-01-17 | 2019-03-12 | 深圳市沃特沃德股份有限公司 | Number sorted method, apparatus, storage medium and computer equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103220416A (en) * | 2013-04-01 | 2013-07-24 | 北京小米科技有限责任公司 | Terminal calling method, device and terminal |
| CN104038607A (en) * | 2014-05-27 | 2014-09-10 | 小米科技有限责任公司 | Telephone calling method and device |
| CN109462683A (en) * | 2019-01-17 | 2019-03-12 | 深圳市沃特沃德股份有限公司 | Number sorted method, apparatus, storage medium and computer equipment |
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