CN110351438A - A kind of phone wheel dialing method and system - Google Patents
A kind of phone wheel dialing method and system Download PDFInfo
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- CN110351438A CN110351438A CN201910510454.6A CN201910510454A CN110351438A CN 110351438 A CN110351438 A CN 110351438A CN 201910510454 A CN201910510454 A CN 201910510454A CN 110351438 A CN110351438 A CN 110351438A
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- phone
- wheel
- phone list
- return visit
- telephone number
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42195—Arrangements for calling back a calling subscriber
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
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Abstract
The present invention relates to monitoring technology field, a kind of phone wheel dialing method and system are disclosed.It obtains dialing result the described method includes: the return visit people for dialing the telephone number of the first phone list successively to be included to the first phone list carries out call-on back by phone, when dialing result satisfaction wheel group condition, the telephone number target wheel of not putting through that wheel dials the first phone list dials result, and when target wheel dials result and meets complement condition, the first phone list is updated based on predetermined telephone inventory, and the return visit people for executing the above-mentioned telephone number for successively dialing the first phone list to be included to the first phone list carries out call-on back by phone and obtains dialing result, and when target wheel group result the first phone list of instruction is unsatisfactory for wheel group condition or target wheel group result is unsatisfactory for complement condition, suspend the call-on back by phone paying a return visit people and carrying out for being included to the first phone list.Implement this method, can effectively improve return visit efficiency.
Description
Technical field
The present invention relates to monitoring technology field, in particular to a kind of phone wheel dialing method and system.
Background technique
Most industries, such as finance, service require greatly tracking customer action, wherein tracking user's row the most universal
For mode be call-on back by phone.Currently, most industries realize phone automatic dialing by telephone call system, but in practice
It was found that after a wheel telephone call, it will usually there is the telephone number that do not put through, and the telephone number for not getting through often needs
Artificial screening is wanted, but since time-consuming for artificial screening, error is big.As it can be seen that the call-on back by phone efficiency of existing telephone call system
Low, user experience is bad.
Summary of the invention
In order to improve call-on back by phone efficiency, the present invention provides a kind of phone wheel dialing method and systems.
A kind of phone wheel dialing method, which comprises
The return visit people for dialing the telephone number of the first phone list successively to be included to first phone list carries out
Result is dialed in call-on back by phone, acquisition；Wherein, first phone list includes the mark for paying a return visit people and the return visit people couple
The telephone number answered；
When it is described dial result indicate first phone list exist do not put through telephone number when, according to preset rules pair
The telephone number of not putting through of first phone list carries out wheel group operation, obtains target wheel and dials result；
Result is dialled when the target wheel and indicates that first phone list exists when more number, is obtained from predetermined telephone inventory
To the supplemental numbers of more number to generate supplemental numbers inventory described in taking；The predetermined telephone inventory includes the mark for paying a return visit people
Know corresponding with returns visit people telephone number and supplemental numbers, described to more number to be that wheel dials after operation described first electric
Telephone number is not put through present in words inventory；
First phone list is updated to the supplemental numbers inventory, and successively dials the first phone described in execution
The telephone number of inventory carries out call-on back by phone with the return visit people for being included to first phone list, obtains the step for dialing result
Suddenly；
When the result of dialing indicates that there is no do not put through telephone number or the target wheel to first phone list
It dials result and indicates that first phone list dials result instruction described first to more number or the target wheel there is no described
Phone list exist it is described when more number and used the predetermined telephone inventory to include supplemental numbers when, suspend to described
The call-on back by phone paying a return visit people and carrying out that first phone list is included.
A kind of phone wheel group system, comprising:
Transfer slip member is taken turns, for dialing the telephone number of the first phone list successively to be included to first phone list
Return visit people carry out call-on back by phone, acquisition dial result；Wherein, first phone list include it is described pay a return visit people mark and
The corresponding telephone number of the return visit people；And it described ought dial result and indicate that phone is not put through in the first phone list presence
When number, wheel group operation is carried out according to do not put through telephone number of the preset rules to first phone list, obtains target wheel
Dial result；
Supplementary units indicate that first phone list exists when more number for dialling result when the target wheel, from
To the supplemental numbers of more number to generate supplemental numbers inventory described in the acquisition of predetermined telephone inventory；The predetermined telephone inventory includes
The mark for paying a return visit people and the corresponding telephone number of the return visit people and supplemental numbers, it is described to dial operation knot to more number for wheel
Telephone number is not put through present in first phone list after beam；
Updating unit for first phone list to be updated to the supplemental numbers inventory, and triggers the wheel and dials
Unit executes return visit of the telephone number for successively dialing the first phone list to be included to first phone list
People carries out call-on back by phone, obtains the operation for dialing result；
Terminate unit, for when it is described dial result indicate first phone list there is no not putting through telephone number,
Perhaps the target wheel dials result and indicates that first phone list dials knot to more number or the target wheel there is no described
It is described to more number and the supplement number that has used the predetermined telephone inventory to include that fruit indicates that first phone list exists
When code, suspend the call-on back by phone paying a return visit people and carrying out for being included to first phone list.
A kind of terminal device, the terminal device include:
Processor；
Memory is stored on the memory.
Computer-readable instruction when the computer-readable instruction is executed by the processor, realizes foregoing side
Method.
The technical solution that the embodiment of the present invention provides can include the following benefits:
Phone wheel dialing method provided by the present invention includes the following steps, successively dials the telephone number of the first phone list
Call-on back by phone is carried out with the return visit people for being included to the first phone list, result is dialed in acquisition；And when dialing result instruction the
One phone list is carried out in the presence of when not putting through telephone number according to do not put through telephone number of the preset rules to the first phone list
Wheel dials operation, obtains target wheel and dials result；And dial result when target wheel and indicate that the first phone list exists when more number, from
Predetermined telephone inventory obtains the supplemental numbers to more number to generate supplemental numbers inventory；And the first phone list is updated to
Supplemental numbers inventory, and the above-mentioned telephone number for successively dialing the first phone list is executed to be included to the first phone list
Return visit people carry out call-on back by phone, acquisition the step of dialing result；And indicate that the first phone list is not present when dialing result
Telephone number is not put through or target wheel dials result and indicates that the first phone list is not present to more number or has used default
When the supplemental numbers that phone list includes, suspend the call-on back by phone paying a return visit people and carrying out for being included to the first phone list.
Under the method, result can be dialed and each target wheel dials result realization and do not put through telephone number according to each
Automatic screening, overcome artificial screening and do not put through telephone number time-consuming, the big technical problem of error greatlys improve phone
Pay a return visit efficiency.
It should be understood that the above general description and the following detailed description are merely exemplary, this can not be limited
Invention.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows and meets implementation of the invention
Example, and in specification together principle for explaining the present invention.
Fig. 1 is a kind of schematic diagram of device shown according to an exemplary embodiment；
Fig. 2 is a kind of flow chart of phone wheel dialing method shown according to an exemplary embodiment；
Fig. 3 is the details flow chart of the step 220 shown in corresponding embodiment according to fig. 2；
Fig. 4 is a kind of flow chart of the phone wheel dialing method shown according to another exemplary embodiment；
Fig. 5 is the block diagram that a kind of phone wheel shown according to an exemplary embodiment dials system；
Fig. 6 is that a kind of phone wheel shown according to another exemplary embodiment dials the block diagram of system.
Specific embodiment
Here will the description is performed on the exemplary embodiment in detail, the example is illustrated in the accompanying drawings.Following description is related to
When attached drawing, unless otherwise indicated, the same numbers in different drawings indicate the same or similar elements.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistented with the present invention.On the contrary, they be only with it is such as appended
The example of device and method being described in detail in claims, some aspects of the invention are consistent.
The implementation environment that phone wheel disclosed in this invention dials system can be terminal device, such as smart phone, plate
Computer, desktop computer.Fig. 1 is a kind of schematic diagram of device shown according to an exemplary embodiment.Device 100 can be above-mentioned
Terminal device.As shown in Figure 1, device 100 may include following one or more components: processing component 102, memory 104, electricity
Source component 106, multimedia component 108, audio component 110, sensor module 114 and communication component 116.
The integrated operation of the usual control device 100 of processing component 102, such as with display, telephone call, data communication, phase
Machine operation and the associated operation of record operation etc..Processing component 102 may include one or more processors 118 to execute
Instruction, to complete all or part of the steps of following methods.In addition, processing component 102 may include one or more modules,
For convenient for the interaction between processing component 102 and other assemblies.For example, processing component 102 may include multi-media module, use
In to facilitate the interaction between multimedia component 108 and processing component 102.
Memory 104 is configured as storing various types of data to support the operation in device 100.These data are shown
Example includes the instruction of any application or method for operating on the device 100.Memory 104 can be by any kind of
Volatibility or non-volatile memory device or their combination are realized, such as static random access memory (Static Random
Access Memory, abbreviation SRAM), electrically erasable programmable read-only memory (Electrically Erasable
Programmable Read-Only Memory, abbreviation EEPROM), Erasable Programmable Read Only Memory EPROM (Erasable
Programmable Read Only Memory, abbreviation EPROM), programmable read only memory (Programmable Red-
Only Memory, abbreviation PROM), read-only memory (Read-Only Memory, abbreviation ROM), magnetic memory, flash
Device, disk or CD.It is also stored with one or more modules in memory 104, is configured to for the one or more module
It is executed by the one or more processors 118, to complete all or part of step in method as follows.
Power supply module 106 provides electric power for the various assemblies of device 100.Power supply module 106 may include power management system
System, one or more power supplys and other with for device 100 generate, manage, and distribute the associated component of electric power.
Multimedia component 108 includes the screen of one output interface of offer between device 100 and user.In some realities
It applies in example, screen may include liquid crystal display (Liquid Crystal Display, abbreviation LCD) and touch panel.If
Screen includes touch panel, and screen may be implemented as touch screen, to receive input signal from the user.Touch panel includes
One or more touch sensors are to sense the gesture on touch, slide, and touch panel.Touch sensor can be sensed not only
The boundary of a touch or slide action, but also detect duration and pressure relevant to touch or slide.Screen may be used also
To include display of organic electroluminescence (Organic Light Emitting Display, abbreviation OLED).
Audio component 110 is configured as output and/or input audio signal.For example, audio component 110 includes a Mike
Wind (Microphone, abbreviation MIC), when device 100 is in operation mode, such as call model, logging mode and speech recognition mould
When formula, microphone is configured as receiving external audio signal.The received audio signal can be further stored in memory
104 or via communication component 116 send.In some embodiments, audio component 110 further includes a loudspeaker, for exporting
Audio signal.
Sensor module 114 includes one or more sensors, and the state for providing various aspects for device 100 is commented
Estimate.For example, sensor module 114 can detecte the state that opens/closes of device 100, the relative positioning of component, sensor group
Part 114 can be with the position change of 100 1 components of detection device 100 or device and the temperature change of device 100.Some
In embodiment, which can also include Magnetic Sensor, pressure sensor or temperature sensor.
Communication component 116 is configured to facilitate the communication of wired or wireless way between device 100 and other equipment.Device
100 can access the wireless network based on communication standard, such as WiFi (Wireless-Fidelity, Wireless Fidelity).Show at one
In example property embodiment, communication component 116 receives broadcast singal or broadcast from external broadcasting management system via broadcast channel
Relevant information.In one exemplary embodiment, communication component 116 further includes near-field communication (Near Field
Communication, abbreviation NFC) module, for promote short range communication.For example, radio frequency identification can be based in NFC module
(Radio Frequency Identification, abbreviation RFID) technology, Infrared Data Association (Infrared Data
Association, abbreviation IrDA) technology, ultra wide band (Ultra Wideband, abbreviation UWB) technology, Bluetooth technology and other skills
Art is realized.
In the exemplary embodiment, device 100 can be by one or more application specific integrated circuit (Application
Specific Integrated Circuit, abbreviation ASIC), it is digital signal processor, digital signal processing appts, programmable
Logical device, field programmable gate array, controller, microcontroller, microprocessor or other electronic components are realized, for executing
Following methods.
Fig. 2 is a kind of flow chart of phone wheel dialing method shown according to an exemplary embodiment.As shown in Fig. 2, this side
Method the following steps are included:
Step 210, the return visit people for dialing the telephone number of the first phone list successively to be included to the first phone list
Call-on back by phone is carried out, result is dialed in acquisition；Wherein, the first phone list includes the mark phone corresponding with people is paid a return visit for paying a return visit people
Number.
In this exemplary embodiment, the mark for the return visit people for including in the first phone list can be identification card number or
Finance company is the character etc. with unique identification for paying a return visit people's distribution, and the present invention is implemented without limitation.Wherein, in the first electricity
It talks about each mark for paying a return visit people in inventory and corresponds to the corresponding telephone number of return visit people.
Step 220, when it is above-mentioned dial result indicate the first phone list exist do not put through telephone number when, according to default rule
Wheel group operation then is carried out to the telephone number of not putting through of the first phone list, target wheel is obtained and dials result.
Wherein, the preset rules referred to about step 220 will be described in following embodiments, and the embodiment of the present invention is no longer superfluous
It states.
Step 230, result is dialled when above-mentioned target wheel indicate that the first phone list exists when more number, it is clear from predetermined telephone
It is single to obtain the supplemental numbers to more number to generate supplemental numbers inventory.Wherein, predetermined telephone inventory includes the mark for paying a return visit people
Telephone number corresponding with people is paid a return visit and supplemental numbers, after being operated to more number for wheel group present in the first phone list
Telephone number is not put through.
Wherein, result is dialled when above-mentioned target wheel and indicate that the first phone list exists when more number, from predetermined telephone inventory
The supplemental numbers to more number are obtained to generate supplemental numbers inventory, may include: when above-mentioned target wheel dials result instruction first
Phone list exists when more number, obtains to the corresponding mark for paying a return visit people of more number, and according to corresponding to more number
The mark for paying a return visit people obtains the supplemental numbers to more number from predetermined telephone inventory to generate supplemental numbers inventory.Its
In, it should be noted that the priority level of the supplemental numbers to more number is only second to more number.More number is treated below
Supplemental numbers are introduced: assuming that the creditor of the artificial finance company of above-mentioned return visit, finance company in order to guarantee to greatest extent
Recycling, in the loan requests for accepting creditor, it usually needs creditor provides multiple telephone numbers, and according to each
Its priority level is arranged in the degree of association of telephone number and creditor, for same creditor, the high phone of priority level
Number is the supplemental numbers of the low telephone number of priority level.
Step 240, the first phone list is updated to supplemental numbers inventory, and continues to execute step 210.
Step 250, when dialing result the first phone list of instruction there is no when not putting through telephone number, pause is to the first electricity
The call-on back by phone paying a return visit people and carrying out that words inventory is included.
Step 260, result is dialled when target wheel and indicate that the first phone list is not present when more number, suspend to the first phone
The call-on back by phone paying a return visit people and carrying out that inventory is included.
Step 270, when target wheel group result the first phone list of instruction exists to more number and has used predetermined telephone
When the supplemental numbers that inventory includes, suspend the call-on back by phone paying a return visit people and carrying out for being included to the first phone list.
By executing above-mentioned steps, result can be dialed and each target wheel is dialled result realization and do not put through according to each
The automatic screening of telephone number overcomes artificial screening and does not put through telephone number time-consuming, the big technical problem of error, greatly
Improve call-on back by phone efficiency.
Optionally, in one exemplary embodiment, phone wheel, which is dialled in system, can be previously stored with return visit sound bank, in electricity
When words number is put through, it can be obtained therewith based on the corresponding return information for paying a return visit people of the telephone number from paying a return visit in sound bank
Matched return visit voice, by implementing this method, may be implemented intelligent return visit, can reduce to realize automation call-on back by phone
Pay a return visit input cost.
By implementing the above method, call-on back by phone efficiency can be improved, can also reduce by intelligent return visit and pay a return visit investment
Cost.
Fig. 3 is the details flow chart of the step 220 shown in corresponding embodiment according to fig. 2.As shown in figure 3, step 220 can be with
The following steps are included:
Step 221, when dialing result the first phone list of instruction in the presence of telephone number is not put through, from the first phone list
Middle extraction does not put through telephone number to generate the second phone list.
Step 222, wheel successively is carried out to the telephone number that the second phone list includes and dials operation, obtained when front-wheel dials knot
Fruit.
Step 223, when front-wheel is dialled in result the second phone list of instruction in the presence of telephone number is not put through, detection wheel is dialled
Operation dials number when whether front-wheel group number meets default wheel, if not, executing step 224；If so, executing step 225.
Step 224, the second phone list is updated according to the telephone number of not putting through in the second phone list, and continued to execute
Step 222.
Step 225, it obtains when front-wheel is dialled as a result, and executing update to the first phone list according to front-wheel group result is deserved
Operation dials result to obtain target wheel.
Step 226, when front-wheel group result indicates to be not present in the second phone list and do not put through telephone number, acquisition is worked as
Front-wheel is dialled as a result, according to front-wheel group result is deserved to the execution update operation of the first phone list, dials result to obtain target wheel.
The implementation of step 221 is described in detail below:
In one exemplary embodiment, when dialing result the first phone list of instruction in the presence of telephone number is not put through, from
It is extracted in first phone list and does not put through telephone number to generate the second phone list, comprising:
When dialing result the first phone list of instruction in the presence of telephone number is not put through, judge existing for the first phone list
It does not put through in telephone number with the presence or absence of spacing code.
When spacing code is not present, the second phone will be generated with the telephone number of not putting through extracted in the first phone list
Inventory.
When there are spacing code, what is extracted from the first phone list does not put through rejecting spacing code in telephone number, to obtain
Obtain the second phone list.
If not put through in telephone number existing for the first phone list, there are spacing codes, then, expire dialling number when front-wheel
The default wheel of foot dials number or indicates to obtain in the second phone list there is no when not putting through telephone number dialling result when front-wheel
When front-wheel dials being described in detail below for result:
Number is dialled or when front-wheel group result indicates in the second phone list not dialling the default wheel of number satisfaction when front-wheel
When in the presence of not putting through telephone number, spacing code being added in the second phone list and does not put through phone as the second phone list
Number；
Telephone number of not putting through according to the second phone list for being added to spacing code is obtained when front-wheel dials result.
By implement the above exemplary embodiments, spacing code is no longer carried out it is secondary dial, can effectively improve wheel dial behaviour
The efficiency of work.
The step of above-mentioned (Fig. 2 and Fig. 3 shown in), is illustrated below by citing:
Assuming that predetermined telephone inventory includes the mark of 3 borrowers, it is a, b, c respectively, a is matched in predetermined telephone inventory
Telephone number be respectively a1, a2, a3, wherein priority level a1 > a2 > a3；The matched phone of b in predetermined telephone inventory
Number is respectively b1, b2, b3, wherein priority level b1 > b2 > b3；The matched telephone number of c point in predetermined telephone inventory
It Wei c1, c2, c3, wherein priority level c1 > c2 > c3.If it is 3 times that above-mentioned default wheel, which dials number, specific more rounds are dialed
Operate it is as follows: from predetermined telephone inventory extract a1, b1 and c1, successively dial, if b1 and c1 are not put through, then successively dial b1 with
C1 if this b1 and c1 are not put through also, then successively dials b1 and c1, if c1 is not put through also, just dials c2, if c2 is not dialled three times
It is logical, group c3, which is just changed, if c3 is not put through three times suspends call-on back by phone.
By implementing the above method, call-on back by phone efficiency can be improved, can also reduce by intelligent return visit and pay a return visit investment
Cost can also further increase call-on back by phone efficiency.
Fig. 4 is the flow chart of another phone wheel dialing method shown according to an exemplary embodiment.As shown in figure 4, this
Method the following steps are included:
Wherein, step 410~step 450 detailed description, referring to figure 2. shown in step is directed in phone wheel dialing method
The description of 210~step 240 and step 270, the embodiment of the present invention repeat no more.
Step 460, the mark that target pays a return visit people is obtained；Wherein, target pays a return visit the corresponding telephone number of mark and benefit of people
Number is filled to put through in pause call-on back by phone Shi Junwei.
Step 470, the mark of people is paid a return visit according to target, obtains the return visit information that target pays a return visit people, the return visit information is at least
Including paying a return visit number and information feedback index.
Step 480, according to above-mentioned return visit information, the return visit score that target pays a return visit people is obtained.
Step 490, judge whether above-mentioned return visit score is less than default score value, if so, executing step 4100；If not,
Terminate this process.
Step 4100, label target pays a return visit the mark of people.
Above-mentioned return visit information is introduced below: assuming that the creditor of artificial finance company is paid a return visit, what step 470 referred to
Target pays a return visit return visit number included by the return visit information of people can be by loan amount for collection number, information feedback index
It is obtained with overdue day Number synthesis, so, the return visit score for obtaining target return visit people according to return visit information can indicate that target is provided a loan
The creditworthiness of people.The creditworthiness for paying a return visit the target return visit people that score is less than default score value is lower, and label creditworthiness is lower
Target pays a return visit people, is conducive to improve identification, and the recycling that finance company can be effectively reduced is dangerous.
Optionally, in one exemplary embodiment, according to above-mentioned return visit information, obtain target pay a return visit people pay a return visit point it
Afterwards, the associated social account information of mark that target pays a return visit people can also be obtained, and pays a return visit the return visit score of people according to target
The return visit prompt information of the return visit score is matched from preset prompt material database, and according to the social activity account information, is sent
The return visit prompt information.By implementing this method, the return visit people failed for call-on back by phone can be according to the social activity for paying a return visit people
Account information, which is sent, pays a return visit prompt information to achieve the purpose that people is paid a return visit in prompt, and this call-on back by phone is mutually tied with prompt information is paid a return visit
The method of conjunction can be further improved call-on back by phone effect.It should be noted that target pays a return visit the associated social account of mark of people
Number information can be Email Accounts, QQ account or wechat account etc., and the embodiment of the present invention is without limitation.
By implementing the above method, call-on back by phone efficiency can be improved, can also reduce by intelligent return visit and pay a return visit investment
Cost can also further increase call-on back by phone efficiency, and the recycling that finance company can also be effectively reduced is dangerous.
It is the embodiment that phone wheel disclosed by the invention dials system below.
Fig. 5 is the block diagram that a kind of phone wheel shown according to an exemplary embodiment dials system.As shown in figure 5, the phone
Wheel dials system
Transfer slip member 501 is taken turns, for dialing the telephone number of the first phone list successively to be included to the first phone list
Return visit people carry out call-on back by phone, acquisition dial result；Wherein, the first phone list includes mark and the return visit people couple for paying a return visit people
The telephone number answered；And when it is above-mentioned dial result indicate the first phone list exist do not put through telephone number when, according to default
Rule carries out wheel group operation to the telephone number of not putting through of the first phone list, obtains target wheel and dials result.
In one exemplary embodiment, wheel transfer slip member 501 indicates that the first phone list exists for that above-mentioned ought dial result
When not putting through telephone number, wheel group operation is carried out according to do not put through telephone number of the preset rules to the first phone list, is obtained
The mode that target wheel dials result is specifically as follows: wheel transfer slip member 501, dials result the first phone list of instruction in the presence of not for working as
When putting through telephone number, is extracted from the first phone list and do not put through telephone number to generate the second phone list, and successively
Wheel is carried out to the telephone number that the second phone list includes and dials operation, is obtained when front-wheel is dialled as a result, and when front-wheel dials result
Indicate exist when not putting through telephone number in the second phone list, detection wheel dial operation when front-wheel dial number whether meet it is default
Wheel dials number, and when being unsatisfactory for default wheel and dialling number, updates the according to the telephone number of not putting through in the second phone list
Two phone lists, and continue to execute it is above-mentioned wheel successively carried out to the telephone number that the second phone list includes dial operation, obtain
Do not meet when the operation of front-wheel group result, and presetting to take turns to dial number or work as front-wheel group number when front-wheel group number satisfaction
Default wheel is dialled there is no when not putting through telephone number in number and the second phone list, and acquisition is dialled when front-wheel as a result, and foundation
It is described to update operation when front-wheel group result executes the first phone list, result is dialled to obtain target wheel.Further, transfer slip is taken turns
Member 501 from the first phone list for extracting when dialing result the first phone list of instruction in the presence of telephone number is not put through
Do not put through telephone number to be specifically as follows in a manner of generating the second phone list: wheel transfer slip member 501 refers to for that ought dial result
Show that the first phone list exists when not putting through telephone number, judge not putting through existing for the first phone list in telephone number whether
There are spacing codes, and when spacing code is not present, and will be generated with the telephone number of not putting through extracted in the first phone list
Second phone list, and when there are spacing code, sky is rejected in not putting through for extracting from the first phone list in telephone number
Number, to obtain the second phone list.
Spacing code if it exists, then, wheel transfer slip member 501 for when front-wheel dial number meet default wheel dial number or
It dials when front-wheel group number does not meet default wheel there is no when not putting through telephone number in number and the second phone list, acquisition is current
The mode that wheel dials result is specifically as follows: wheel transfer slip member 501, for when front-wheel dial number meet default wheel dial number or
It dials in number and the second phone list when front-wheel dials number and do not meet default wheel there is no when not putting through telephone number, by spacing code
It is added in the second phone list and does not put through telephone number as the second phone list, and according to being added to the of spacing code
The telephone number of not putting through of two phone lists is obtained when front-wheel dials result.
By implement the above exemplary embodiments, spacing code is no longer carried out it is secondary dial, can effectively improve wheel dial behaviour
The efficiency of work.
Supplementary units 502 indicate that the first phone list exists when more number for dialling result when above-mentioned target wheel, from pre-
If phone list obtains the supplemental numbers to more number to generate supplemental numbers inventory.Wherein, predetermined telephone inventory includes to pay a return visit
The mark of people telephone number corresponding with people is paid a return visit and supplemental numbers, are the first phone list after wheel group operates to more number
Present in do not put through telephone number.
Wherein, supplementary units 502, which are used to dial result when above-mentioned target wheel, indicates that the first phone list exists when more number,
The supplemental numbers obtained from predetermined telephone inventory to more number are specifically as follows in a manner of generating supplemental numbers inventory:
Supplementary units 502 indicate that the first phone list exists when more number for dialling result when above-mentioned target wheel, obtain
To the corresponding mark for paying a return visit people of more number, and according to the mark to the corresponding return visit people of more number, from predetermined telephone
The supplemental numbers to more number are obtained in inventory to generate supplemental numbers inventory.Wherein, it should be noted that the benefit to more number
The priority level for filling number is only second to more number.In this exemplary embodiment, about the supplemental numbers to more number
It introduces, please refers to the description in above method embodiment, details are not described herein.
Updating unit 503 for the first phone list to be updated to supplemental numbers inventory, and triggers above-mentioned wheel transfer slip member
501 execute the above-mentioned telephone number for successively dialing the first phone list is carried out with the return visit people for being included to the first phone list
Call-on back by phone obtains the operation for dialing result.
Unit 504 is terminated, for there is no not put through telephone number or mesh when dialing result the first phone list of instruction
Mark wheel dials result the first phone list of instruction, and there is no dial result to more number or target wheel to indicate that the first phone list exists
When more number and used predetermined telephone inventory to include supplemental numbers when, suspend included to the first phone list return visit
The call-on back by phone that people carries out.
Optionally, in one exemplary embodiment, phone wheel, which is dialled, can be previously stored with return visit sound bank in system, wheel is dialled
Unit 501, can also be when detecting that telephone number is put through, can be based on the corresponding reply letter for paying a return visit people of the telephone number
Breath obtains matching return visit voice from paying a return visit in sound bank, to realize automation call-on back by phone, by implementing the phone wheel
The system of dialling, may be implemented intelligent return visit, can reduce return visit input cost.
System is dialled by implementing above-mentioned phone wheel, call-on back by phone efficiency can be improved, can also be reduced by intelligent return visit
Pay a return visit input cost
Fig. 6 is that a kind of phone wheel shown according to another exemplary embodiment dials the block diagram of system.Phone as shown in FIG. 6
It is that phone wheel group system optimization as shown in Figure 5 obtains that wheel, which dials system, and phone wheel shown in Fig. 6, which dials system, to include:
Acquiring unit 505 pays a return visit the mark of people for obtaining target；Wherein, target pays a return visit the corresponding phone of mark of people
Number and supplemental numbers are put through in pause call-on back by phone Shi Junwei；And the mark of people is paid a return visit according to target, it obtains target and pays a return visit
The return visit information of people, which, which includes at least, pays a return visit number and information feedback index, and according to the return visit information, obtains
The return visit score of target return visit people.
Judging unit 506, for judging whether above-mentioned return visit score is less than default score value；
Marking unit 507, for when being less than default score value, label target to pay a return visit the mark of people.
In this exemplary embodiment, the description such as described in return visit information and return visit score, please refers to above method embodiment
In description, the present exemplary embodiment repeats no more.
Optionally, in one exemplary embodiment, acquiring unit 505 can be also used for obtaining according to above-mentioned return visit information
After target pays a return visit the return visit score of people, the associated social account information of mark that target pays a return visit people is obtained, and according to target
The return visit score for paying a return visit people matches the return visit prompt information of the return visit score from preset prompt material database, and according to the society
Account information is handed over, the return visit prompt information is sent.By implementing this method, the return visit people failed for call-on back by phone can be with
According to pay a return visit people social account information send pay a return visit prompt information with achieve the purpose that prompt pay a return visit people, this call-on back by phone and
Paying a return visit the method that prompt information combines can be further improved call-on back by phone effect.It should be noted that target pays a return visit people's
Identifying associated social account information can be Email Accounts, QQ account or wechat account etc., and the embodiment of the present invention does not limit
It is fixed.
System is dialled by implementing above-mentioned phone wheel, call-on back by phone efficiency can be improved, can also be reduced by intelligent return visit
Input cost is paid a return visit, call-on back by phone efficiency can also be further increased, the recycling danger of finance company can also be effectively reduced
Danger.
The present invention also provides a kind of terminal device, which includes:
Processor；
Memory is stored with computer-readable instruction on the memory, when which is executed by processor,
Realize phone wheel dialing method as previously shown.
The terminal device can be device 100 shown in FIG. 1.
In one exemplary embodiment, the present invention also provides a kind of computer readable storage mediums, are stored thereon with calculating
Machine program when the computer program is executed by processor, realizes phone wheel dialing method as previously shown.
It should be understood that the present invention is not limited to the precise structure already described above and shown in the accompanying drawings, and
And various modifications and change can executed without departing from the scope.The scope of the present invention is limited only by the attached claims.
Claims (10)
1. a kind of phone wheel dialing method characterized by comprising
The return visit people for dialing the telephone number of the first phone list successively to be included to first phone list carries out phone
It pays a return visit, result is dialed in acquisition；Wherein, first phone list includes that the mark for paying a return visit people and the return visit people are corresponding
Telephone number；
When it is described dial result indicate first phone list exist do not put through telephone number when, according to preset rules to described
The telephone number of not putting through of first phone list carries out wheel group operation, obtains target wheel and dials result；
Result is dialled when the target wheel and indicates that first phone list exists when more number, obtains institute from predetermined telephone inventory
The supplemental numbers to more number are stated to generate supplemental numbers inventory；The predetermined telephone inventory include it is described pay a return visit people mark and
The corresponding telephone number of the return visit people and supplemental numbers, described to more number is that first phone is clear after wheel dials operation
Telephone number is not put through present in list；
First phone list is updated to the supplemental numbers inventory, and successively dials the first phone list described in execution
Telephone number call-on back by phone is carried out with the return visit people for being included to first phone list, acquisition the step of dialing result；
When the result of dialing indicates that there is no do not put through telephone number or the target wheel dials knot for first phone list
Fruit indicates that first phone list dials result instruction first phone to more number or the target wheel there is no described
Inventory exist it is described when more number and used the predetermined telephone inventory to include supplemental numbers when, suspend to described first
The call-on back by phone paying a return visit people and carrying out that phone list is included.
2. the method according to claim 1, wherein described when the result of dialing indicates that first phone is clear
List carries out wheel group according to do not put through telephone number of the preset rules to first phone list in the presence of when not putting through telephone number
Operation obtains target wheel and dials result, comprising:
When it is described dial result indicate first phone list exist do not put through telephone number when, from first phone list
Middle extraction does not put through telephone number to generate the second phone list；
The telephone number for successively including to second phone list carries out wheel and dials operation, obtains when front-wheel dials result；
When described when front-wheel is dialled in result instruction second phone list in the presence of telephone number is not put through, detection wheel dials operation
Dial number when front-wheel dials number and whether meets default wheel；
When described when front-wheel dials number and do not meet the default wheel group number, according to not putting through in second phone list
Telephone number updates second phone list, and executes the telephone number for successively including to second phone list
It carries out wheel and dials operation acquisition when front-wheel dials the operation of result；
When it is described when front-wheel dial number meet the default wheel dial number or when it is described when front-wheel dial number do not meet it is described pre-
If wheel dial in number and second phone list there is no when not putting through telephone number, obtain it is described when front-wheel is dialled as a result, with
And operation is updated when front-wheel group result executes first phone list according to described, result is dialled to obtain the target wheel.
3. according to the method described in claim 2, it is characterized in that, described when the result of dialing indicates that first phone is clear
It is single to exist when not putting through telephone number, extract that not put through telephone number clear to generate the second phone from first phone list
It is single, comprising:
When it is described dial result indicate first phone list exist do not put through telephone number when, judge that first phone is clear
Single existing do not put through whether there is spacing code in telephone number；
When the spacing code is not present, second will be generated with the telephone number of not putting through extracted in first phone list
Phone list.
4. according to the method described in claim 3, it is characterized in that, the method also includes:
It does not put through existing for first phone list in telephone number there are when the spacing code, it is clear from first phone
The spacing code is rejected in not putting through for singly extracting in telephone number, to obtain second phone list；
Wherein, number is dialled or when the front-wheel group number of working as does not meet institute when front-wheel group number meets default take turns when described
It states default wheel to dial there is no when not putting through telephone number in number and second phone list, acquisition is described when front-wheel dials knot
Fruit, comprising:
When it is described when front-wheel dial number meet the default wheel dial number or when it is described when front-wheel dial number do not meet it is described pre-
If wheel is dialled in number and second phone list there is no when not putting through telephone number, the spacing code is added to described the
Telephone number is not put through as second phone list in two phone lists；
The telephone number acquisition front-wheel of working as of not putting through according to the phone list for being added to the spacing code dials result.
5. method according to any one of claims 1 to 4, which is characterized in that described when the target wheel dials result instruction
First phone list exists when more number, obtains the supplemental numbers to more number from predetermined telephone inventory to generate
Supplemental numbers inventory, comprising:
Result is dialled when the target wheel and indicates that first phone list exists when more number, is obtained described corresponding to more number
The return visit people mark；
According to described to the corresponding mark for paying a return visit people of more number, obtained from predetermined telephone inventory described to more number
Supplemental numbers are to generate supplemental numbers inventory.
6. the method according to claim 1, wherein described when the target wheel dials result instruction first electricity
Talk about inventory exist it is described to more number, and used the predetermined telephone inventory to include supplemental numbers when, suspend to described
After the call-on back by phone for the return visit people that first phone list is included, the method also includes:
Obtain the mark that target pays a return visit people；Wherein, the target pays a return visit the corresponding telephone number of mark of people and supplemental numbers exist
Pause call-on back by phone Shi Junwei is put through；
The mark that people is paid a return visit according to the target, obtains the return visit information that the target pays a return visit people, and the return visit information is at least returned
Visit number and information feedback index；
According to the return visit information, the return visit score that the target pays a return visit people is obtained.
7. according to the method described in claim 6, obtaining the target and returning it is characterized in that, described according to the return visit information
It visits after the return visit score of people, the method also includes:
Judge whether the return visit score is less than default score value；
When being less than the default score value, the target is marked to pay a return visit the mark of people.
8. a kind of phone wheel dials system characterized by comprising
Transfer slip member is taken turns, is returned for successively dialing the telephone number of the first phone list with included to first phone list
It visits people and carries out call-on back by phone, result is dialed in acquisition；Wherein, first phone list includes the mark of people and described of paying a return visit
Pay a return visit the corresponding telephone number of people；And it described ought dial result and indicate that telephone number is not put through in the first phone list presence
When, wheel group operation is carried out according to do not put through telephone number of the preset rules to first phone list, target wheel is obtained and dials knot
Fruit；
Supplementary units indicate that first phone list exists when more number for dialling result when the target wheel, from default
To the supplemental numbers of more number to generate supplemental numbers inventory described in phone list acquisition；The predetermined telephone inventory includes described
Pay a return visit the mark and the corresponding telephone number of the returns visit people and supplemental numbers of people, described to more number is after wheel is dialled and operated
Telephone number is not put through present in first phone list；
Updating unit for first phone list to be updated to the supplemental numbers inventory, and triggers the wheel transfer slip member
Execute the telephone number for successively dialing the first phone list with the return visit people that is included to first phone list into
Row call-on back by phone obtains the operation for dialing result；
Terminate unit, for when it is described dial result indicate first phone list there is no not putting through telephone number, or
The target wheel dials result and indicates that first phone list refers to there is no described to more number or the target wheel group result
Show first phone list exist it is described when more number and used the predetermined telephone inventory to include supplemental numbers when,
Suspend the call-on back by phone paying a return visit people and carrying out for being included to first phone list.
9. a kind of computer readable storage medium, which is characterized in that it stores computer program, and the computer program makes to succeed in one's scheme
Calculation machine perform claim requires 1~7 described in any item phone wheel dialing methods.
10. a kind of terminal device, which is characterized in that the terminal device includes:
Processor；
Memory is stored with computer-readable instruction on the memory, and the computer-readable instruction is held by the processor
When row, phone wheel dialing method as described in any one of claims 1 to 7 is realized.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910510454.6A CN110351438B (en) | 2019-06-13 | 2019-06-13 | Telephone dialing method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910510454.6A CN110351438B (en) | 2019-06-13 | 2019-06-13 | Telephone dialing method and system |
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| Publication Number | Publication Date |
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| CN110351438A true CN110351438A (en) | 2019-10-18 |
| CN110351438B CN110351438B (en) | 2022-09-27 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201910510454.6A Active CN110351438B (en) | 2019-06-13 | 2019-06-13 | Telephone dialing method and system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112988721A (en) * | 2019-12-18 | 2021-06-18 | 马上消费金融股份有限公司 | Interactive data cleaning and automatic control method, equipment and storage device thereof |
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| CN104038607A (en) * | 2014-05-27 | 2014-09-10 | 小米科技有限责任公司 | Telephone calling method and device |
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| CN103220416A (en) * | 2013-04-01 | 2013-07-24 | 北京小米科技有限责任公司 | Terminal calling method, device and terminal |
| CN104038607A (en) * | 2014-05-27 | 2014-09-10 | 小米科技有限责任公司 | Telephone calling method and device |
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| CN110351438B (en) | 2022-09-27 |
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