CN105992200B - Recipient calling method, device, server and system - Google Patents
Recipient calling method, device, server and system Download PDFInfo
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- CN105992200B CN105992200B CN201510078515.8A CN201510078515A CN105992200B CN 105992200 B CN105992200 B CN 105992200B CN 201510078515 A CN201510078515 A CN 201510078515A CN 105992200 B CN105992200 B CN 105992200B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
- H04W12/02—Protecting privacy or anonymity, e.g. protecting personally identifiable information [PII]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
- G06Q10/0836—Recipient pick-ups
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W68/00—User notification, e.g. alerting and paging, for incoming communication, change of service or the like
Abstract
The invention discloses a recipient calling method, a recipient calling device, a server and a recipient calling system. The method comprises the following steps: receiving a paging request of a pager, wherein the paging request comprises mail label information and a pager number; retrieving the number of the receiver according to the mail tag in the paging request; and establishing the call between the caller and the receiver according to the number of the receiver and the number of the pager. According to the recipient calling method, the recipient calling device, the server and the recipient calling system, the mail tag is used as the key index to identify the recipient telephone number, the recipient does not need to disclose the personal telephone number to the outside, when the courier delivers the mail, the courier can initiate calling according to the mail tag to contact the recipient, the operation is simple, convenient and visual, and the personal privacy of the recipient can be protected.
Description
Technical Field
The invention relates to the field of postal service and express delivery, in particular to a recipient calling method, a recipient calling device, a recipient calling server and a recipient calling system.
Background
With the explosive growth of electronic commerce in recent years, the development of the express delivery industry in China is rapidly advanced, and the problem of information security is also exposed while the express delivery industry is rapidly increased, for example: the express bill reveals various information safety problems caused by the individual privacy of express addressees. The express bill packaged on the express package contains a large amount of personal privacy information: such as recipient and sender names, phone numbers, addresses, etc. The privacy information is basically in an unprotected state in the processes of express delivery, receiving processing and package discarding, so that the personal privacy of the user is revealed, and even the personal information is bought and sold.
In addition, the courier brings a phone to the user through the personal mobile phone of the courier, the user cannot distinguish whether the courier comes from the real courier through the caller identification, and at present, a vicious event that lawless persons know the address and the phone through an outer packing sheet and finally take the courier as an express person to go to the door to rob the murder appears.
Therefore, there is a need for a recipient calling method that prevents the recipient's personal telephone number from being leaked, protects the recipient's privacy, and allows the courier to quickly and intuitively reach the recipient.
Disclosure of Invention
The technical problem to be solved by the present disclosure is how to provide a calling method which can prevent the leakage of the personal telephone number of the receiver, protect the privacy of the receiver and quickly contact the receiver.
The present disclosure provides a recipient calling method, including: receiving a paging request of a pager, wherein the paging request comprises an email tag and a pager number; retrieving the number of the receiver according to the mail tag in the paging request; and establishing the call between the caller and the receiver according to the number of the receiver and the number of the pager.
Further, establishing a call between the caller and the recipient based on the recipient number and the pager number comprises: the caller side does not display the recipient number and/or the recipient side does not display the caller number.
Further, establishing a call between the caller and the recipient based on the recipient number and the pager number comprises: the call between the caller and the recipient is established using the click-to-dial CTD capability based on the session initiation protocol SIP.
Further, establishing a call between the caller and the recipient according to the recipient number and the pager number further comprises: initiating a first call to a pager according to the number of the pager, wherein the sent calling number is a service special service number; if the first call is successfully connected, a second call is initiated to the receiver according to the number of the receiver, and the sent calling number is a service special service number; if the second call is continued successfully, the first call and the second call are redirected to establish a call between the caller and the recipient.
Further, the server initiates a first call to the pager according to the pager number, and the sent calling number is a service special service number, further comprising: if the caller is on the phone, a prompt tone is played to prompt the caller.
Further, before receiving the paging request of the pager, the method further comprises: and establishing a mapping relation between the email tag and the number of the recipient, wherein the email tag comprises any one or more of letters, characters, one-dimensional codes and two-dimensional codes.
Furthermore, the caller is a courier, the mail label is an express bill number, and the number of the receiver is the telephone number of an express receiver; and/or, the mailing label may also include the sender's name, address, telephone number, and/or recipient's name, address, information.
Further, receiving the paging request of the pager comprises: the paging request initiated by the email tag is input manually or by scanning by the caller.
Furthermore, the paging request also comprises position information, and the goods delivery process is acquired according to the position information of the paging request of the caller.
Furthermore, the sender number can be retrieved according to the email tag in the paging request; and establishing the call between the caller and the sender according to the number of the sender and the number of the pager.
Furthermore, after the mail delivery is finished, the binding relation between the sender number, the pager number, the receiver number and the mail label is released.
The invention also provides a recipient calling device, comprising: the receiving module is used for receiving a paging request of a pager, wherein the paging request comprises an email tag and a pager number; the retrieval module is used for retrieving the number of the receiver according to the mail label in the paging request; and the call establishing module is used for establishing the call between the caller and the receiver according to the number of the receiver and the number of the caller.
Further, the call establishment module is configured to: the caller side is prevented from displaying the recipient number and/or the recipient side is prevented from displaying the caller number.
Further, the call establishment module is configured to: the call between the caller and the recipient is established using the click-to-dial CTD capability based on the session initiation protocol SIP.
Further, the call establishing module comprises: the calling unit is used for initiating a first call to a pager according to the number of the pager, and the sent calling number is a service special service number; the calling unit is also used for initiating a second call to the receiver according to the number of the receiver if the first call is successfully connected, and the sent calling number is a service special service number; and the call orientation unit is used for redirecting the media streams of the first call and the second call and establishing the call between the caller and the receiver if the second call is successfully connected.
Further, the calling unit is configured to: if the caller is on the phone, a prompt tone is played to prompt the caller.
And further, the mapping relation module is used for establishing a mapping relation between the email tag and the number of the addressee, wherein the email tag comprises any one or more of letters, characters, one-dimensional codes and two-dimensional codes.
Furthermore, the caller is a courier, the mail label is an express bill number, and the number of the receiver is the telephone number of an express receiver; and/or, the mailing label also includes sender name, address, telephone number, and/or recipient name, address information.
Further, the receiving module is used for receiving a paging request initiated by inputting the mailing label manually or by a scanning mode by the caller.
Furthermore, the paging request also comprises position information, and the goods delivery process is acquired according to the position information of the paging request of the caller.
Furthermore, the retrieval module can also be used for retrieving the sender number according to the mail tag in the paging request; the call establishing module is used for establishing a call between the pager and the sender according to the number of the sender and the number of the pager;
furthermore, the device also comprises a mapping relation removing module which is used for removing the binding relation between the sender number, the pager number and the receiver number and the mail label after the mail delivery is finished.
The invention also provides a receiver calling server which comprises the receiver calling device.
The invention also provides a receiver calling system, which comprises the receiver calling server and the terminal, wherein the terminal is used for acquiring the mail label, sending a calling request to the receiver calling server and receiving the call of the receiver calling server.
According to the recipient calling method, the recipient calling device, the server and the recipient calling system, the mail tag is used as the key index to identify the recipient telephone number, the recipient does not need to disclose the personal telephone number to the outside, when the courier delivers the mail, the courier can initiate calling according to the mail tag to contact the recipient, the operation is simple, convenient and visual, and the personal privacy of the recipient can be protected.
Drawings
Fig. 1 shows a flow chart of a recipient calling method of one embodiment of the present invention.
FIG. 2 is a flow diagram illustrating a process for a server to establish a call between a caller and a recipient according to one embodiment of the invention;
fig. 3 shows a schematic structural diagram of a recipient calling system according to an embodiment of the present invention.
Fig. 4 shows a flow chart of a recipient calling method according to another embodiment of the invention.
Fig. 5 is a schematic structural diagram of a recipient calling device according to an embodiment of the present invention.
Fig. 6 is a schematic structural diagram of a recipient calling apparatus according to another embodiment of the present invention.
Fig. 7 shows a block diagram of a recipient calling device according to still another embodiment of the present invention.
Detailed Description
The present invention now will be described more fully hereinafter with reference to the accompanying drawings, in which exemplary embodiments of the invention are shown.
When sending mail, especially express mail, names, addresses and telephone numbers of a receiver and a sender are generally written or pasted on the surface of the express mail, which easily causes leakage of personal information of a user. Secondly, the courier calls the user through the personal mobile phone of the courier, and the user cannot distinguish whether the courier is a real courier through the caller identification. Therefore, how to protect the personal information of the user and help the user to distinguish whether the incoming call comes from the staff of the real express company and whether the express is to be received becomes one of the key factors for promoting the healthy development of the express industry.
Fig. 1 shows a flow chart of a recipient calling method of one embodiment of the present invention. As shown in fig. 1, the method mainly includes:
step 100, the server receives a paging request of a pager, wherein the paging request comprises email tag information and a pager number. The mailing label is, for example, an identification code such as a one-dimensional code, a two-dimensional code, or one or more of letters, numbers, and symbols.
In one embodiment, the server is a recipient call server, and can be independent of the telecom operator system and the express service server. The server provided by the invention can provide calling service for the express service servers of a plurality of express companies.
When the mail tag is arranged, articles can be identified in various mail tag modes, the selectivity is high, and the realization is convenient and flexible. In one embodiment, a pager, such as a courier, may enter the mailing label manually, such as by the courier entering the mailing label in chinese characters, english letters, numbers, and symbols. The mobile application can also be started to scan the email tags such as the one-dimensional codes or the two-dimensional codes through the camera, and the recipients can be paged by scanning the email tags in one key. The courier can initiate the request of paging the addressee through one key of the mobile application, the operation is convenient for the courier, the memory or the manufacture is easy, and the privacy of the addressee can be protected.
Step 102, the server retrieves the recipient number according to the mailing label in the paging request.
In one embodiment, the server establishes a mapping relation between the email tag and the recipient number, wherein the email tag comprises any one or more of letters, characters, one-dimensional codes and two-dimensional codes. In this way, the user initiates a voice call with a mailing label through the mobile application, rather than a conventional telephone number, the user does not need to know the opposite party telephone number, and the mailing label is not restricted by dial input.
In one embodiment, after the recipient calling server receives the paging request sent by the caller, the server queries a database in the server and retrieves the recipient information and the recipient number according to the email tag.
In one embodiment, the recipient number may be any reachable telephone number.
And 104, the server establishes the call between the caller and the receiver according to the number of the receiver and the number of the pager.
In one embodiment, the server may initiate an active call to the recipient and the caller's telephone number to establish a call between the caller and the recipient.
In one embodiment, the pager side does not display the recipient number, or the recipient side does not display the pager number, or neither. The embodiment of the invention takes the mail label as the paging information, one key is connected with the caller and the receiver, and the caller and the receiver see the incoming call displayed as the number of the service platform, but not the number of the other party, so that both parties of the call do not display the number of the other party, the personal privacy can be protected, the privacy protection of both parties can be realized, and the user experience is improved.
It should be understood that although the invention is described by taking the call to the recipient of the mail as an example of how the call is initiated based on the mailing label, the invention is not limited thereto, and the recipient is in a relatively dialectical relationship during the process of mailing the mail or express, such as: if the mail is rejected by the receiver or is not delivered to the receiver due to other reasons, the mail needs to be returned to the sender, at the moment, the sender is changed to the receiver when the mail is delivered by a carrier, and the call at the moment is changed to the call of the original sender.
Although the description of how to initiate a call according to the mailing label is given by taking the mailing label as an example of identifying the telephone number, the invention is not limited to this, and it should be understood by those skilled in the art that the mailing label may also be used to identify the identity information such as the name and address of the recipient or the sender, and the information such as the name and address of the recipient is not required to be filled in on the mail.
According to the recipient calling method, the mail tag is used as the key index to identify the recipient telephone number, the recipient does not need to disclose the personal telephone number, when the courier delivers the mail, the courier can initiate a call according to the mail tag to contact the recipient, the calling cost is low, the operation is simple, convenient and visual, and the personal privacy of the recipient can be protected. And in the calling process, multiple times of switching are not needed, one key is connected with the receiver, the time cost is low for the caller, and the operation is simple, convenient and visual.
In one embodiment, when establishing a call between a caller and a recipient based on a recipient number and a pager number, the server may establish the call between the caller and the recipient using a Click To Dial (CTD) capability based on a Session Initiation Protocol (SIP).
In one embodiment, SIP is an application-layer control protocol that may be used to establish, modify, and terminate multimedia sessions (or conferences), such as Internet telephony. SIP display supports name mapping and media redirection services. In a telecom carrier system, SIP numbers may correspond to actual phone numbers, including fixed phones, not just mobile numbers, through TG or AG. Assuming that the softswitch address of the operator is 1.1.1.1, the server uses tel: +8613312345678@1.1.1 as the SIP address of the called party, and can connect 13312345678 mobile phone through the standard SIP protocol.
SIP supports the following functions in establishing and maintaining a multimedia session terminating CTD capability: the user validity is used for checking the willingness degree of the user to participate in the conversation; user capabilities for checking media and parameters of the media; establishing a session 'ringing', establishing session parameters between a receiver calling party and a called party; session management, including sending and terminating sessions, modifying session parameters, activating services, and the like.
In one implementation, the recipient call server is provided with CTD capabilities based on the SIP protocol, which is a relatively independent platform, independent of the telecommunications carrier system. After receiving a recipient call request of a caller, a call between the recipient caller and the recipient (callee) is established through a standard SIP protocol interface of a soft switch or IMS (IP Multimedia Subsystem) of a telecommunications carrier.
In one embodiment, the CTD-capable server provided by the present application establishes an address book by recording phone numbers of a recipient and a recipient in a storage device or a database of the server, and during a paging process of a pager, the pager does not need to know the phone number of the recipient and does not display the phone number of the recipient on a mobile terminal, but the server actively calls the pager and the recipient after knowing the phone numbers of the pager and the recipient according to a call request of the pager, and both the pager and the recipient are called during a call.
The server, namely a service platform, of the embodiment of the invention takes a mail label as an index, retrieves the telephone number of a receiver according to the mail label information in the paging request of the caller, and realizes the call between the caller and the receiver by utilizing the CTD capability based on the SIP protocol provided by the service platform, but different from the CTD service, the sent calling number is not the number of the opposite party but is the number of the service platform, thereby realizing privacy protection and conveniently and intuitively helping the caller to find the receiver.
In one embodiment, the express bill may not have a user number, the courier initiates a recipient call according to the mail label, the user number is temporarily bound with the express bill number, and after the delivery process is finished, the service platform may delete the binding relationship between the user number and the mail label and then delete the binding relationship, thereby reducing the leakage of personal information of the user.
In one embodiment, the recipient (or user) can confirm the authenticity of the incoming call, the special service number of the user receiving the call is the special service number of the express company, the user is helped to confirm which express company the incoming call is, and the user is ensured to be the real express company telephone and has express to receive the incoming call. At present, there are criminal cases in news that disguise the courier from time to time. According to the recipient calling method provided by the embodiment of the invention, the number of the recipient needs to be inquired according to the express service server, and the number of the service platform needs to be displayed in the conversation process, so that the confirmation of the identity of the caller is facilitated for the user, and the occurrence of phishing is prevented. And moreover, the unified express incoming call number is also beneficial to express companies to promote brands.
In one embodiment, the express company can know when and whether the user answers the telephone of the courier through the call logs of the addressee call server and the express business server, and the like, so that the express flow can be tracked better.
At present, mobile communication is generally called for free, and the recipient calling method and the recipient calling system provided by the embodiment of the invention have the advantages that since couriers and users are called, communication fees can be uniformly paid by express companies, and the problem of subsidizing the telephone fees of the couriers by the express companies can be solved.
Fig. 2 is a flowchart illustrating a procedure for establishing a call between a caller and a recipient by a server according to an embodiment of the present invention, where as shown in fig. 2, the procedure for establishing a call includes:
step 202, the server initiates a first call to the pager according to the number of the pager, and the sent calling number is a service special service number.
In one embodiment, the service special service number may be a service platform number, such as 118114 platform number.
And step 204, if the first call is successfully connected, the server initiates a second call to the receiver according to the number of the receiver, and the sent calling number is a service special service number. Specifically, unlike the existing call forwarding models of call a, call B, and call B, the call process of the embodiment of the present invention is initiated by the call server, and the call server has a function of initiating a call according to the mailing label.
Step 206, if the second call is continued successfully, the server redirects the media streams of the first call and the second call to establish a call between the caller and the recipient. After the caller communicates with the receiver, the terminals of the caller side and the receiver side can have no caller display; and the special service number of the service can be continuously displayed, and the mobile phone number of the other party is not displayed.
According to the recipient calling method provided by the embodiment of the invention, the server initiates the call between the caller and the recipient, manual intervention is not needed in the call process, the main display number received by the two parties is the platform special service number instead of the telephone number of the other party, and privacy protection of the two parties is realized.
In one embodiment, the server initiates a first call to the pager according to the number of the pager, and when the sent calling number is the service special service number, the server plays a prompt tone for prompting description after the pager is connected with the telephone. Therefore, the calling party can be informed of the current call state or the state of the receiver in time through the voice prompt. The system can send Chinese characters, English letters, pictures and other information to prompt the present call state of the caller, so that the numbers of the caller and the receiver can be protected from being leaked.
In one embodiment, the paging request may further include location information, the server obtains a cargo delivery process according to the location information of the paging request of the caller, and the sender or the receiver may find the caller to pick up the express delivery according to the email tag and the location information of the caller.
Fig. 3 shows a schematic configuration of a recipient calling system according to another embodiment of the present invention. As shown in fig. 3, the recipient calling system includes an express delivery service server 30, a recipient calling service 32, a telecommunications carrier system 31, and a plurality of terminals. The terminal side equipment comprises a plurality of mobile terminals provided with addressee calling clients, and the terminal can be provided with a telecommunication operator information receiving end and an addressee calling client and can receive short messages, videos, audios and the like sent by a telecommunication operator platform.
It should be noted that, although the terminal is used for installing the recipient calling client as an example, the terminal does not necessarily need to install the recipient calling client, the pager may initiate the recipient calling request in a form of a web page or the like, and the recipient may receive a call initiated by the recipient calling server invoking the telecommunication operator system through the telecommunication operator information receiving end and may talk with the pager through the recipient calling server and the telecommunication operator system.
The embodiment of the invention provides a universal and uniform network side receiver calling server, and the receiver calling client and the receiver calling server can open the IMS (IP multimedia subsystem) capability of a telecommunication operator and provide the capability for service providers such as a mail server platform, an 118114 platform or a vehicle networking platform. The terminal side receiver calling client can be independent mobile application or can be connected with different mobile applications, and the network side receiver calling server can be connected with various different communication channels, communication servers or telecommunication operator systems.
In one embodiment, the pager 36 initiates a call, which may be a voice or video call, to the recipient 37 or the recipient 38 (or the callee) through the recipient call client 331 according to the mailing label.
In one embodiment, the recipient call client 331 submits the call information, mailing label information, and terminal telephone number to the recipient call server 32. The recipient call server 32 obtains the phone number of the recipient 37 by retrieving the mapping relation database, and determines the mobile terminal 35 corresponding to the phone number, and the recipient call server 32 determines the state of the recipient call client on the mobile terminal 35 through the telecom operator platform, and can initiate a call to the mobile terminal 35 by using the CTD capability provided by the SIP protocol.
In one embodiment, the courier pages the recipient through the system when the courier is on the delivery. Fig. 4 shows a flow chart of a recipient calling method according to yet another embodiment of the invention. As shown in fig. 4, the method comprises the steps of:
step 401, the courier initiates a paging request to the service processing module 43 of the recipient call server 45 according to the courier order number through an intelligent terminal or an application.
In one embodiment, the courier note number is generally located in the upper right corner of the courier note, is composed of numbers and letters (a bar code form is also available, and scanning and reading are convenient), and is used as a unique mark code of a courier package in intelligent logistics. According to the method for receiving the express mail, only the address of the addressee needs to appear on the express mail, the name and the contact telephone of the addressee do not need to be provided, only the number of the express mail is provided for being published to the outside, and other information is hidden.
In one embodiment, since the courier order number usually provides a barcode, the courier order number can be quickly input by scanning the barcode, and a paging request is initiated.
There may be two functional modules in the recipient call server, a service processing module and a call module with CTD (Click to dial) capability, where the call module interfaces with the softswitch/IMS system of the telecommunications carrier system 42 through a standard SIP interface. The recipient calling server has CTD capability based on SIP protocol, is a relatively independent platform, is related and independent with a telecom operator system and an express service server, and can establish the communication between a recipient caller and a callee through a soft switch of the telecom operator or a standard SIP protocol interface of IMS after receiving a recipient calling request of a courier.
In one embodiment, the intelligent terminal or application may be a separate application such as an intelligent terminal or application developed by the postal system. The intelligent terminal can also be a smart phone, and the application can be integrated in other applications, for example, the application developed by an express service provider can be integrated in applications such as 'pay treasure', 'WeChat', 'easy to believe', 'number Baishitong', and the like.
Referring to fig. 3, in one embodiment, the recipient may not need to install an application APP, such as a recipient calling client, as long as the email tag information and the recipient number information of the recipient are in a database of the service platform.
In one embodiment, during online shopping, a shopping recipient does not need to install a recipient calling application, only the information of the recipient needs to be input in a shopping platform through a webpage or other modes during ordering, and the express service server can receive the information of the online shopping recipient transmitted by a shopping website.
In step 402, the service processing module 43 sends an inquiry instruction to the express service server 41 to inquire information corresponding to the express order number, where the information may include a contact telephone of a recipient and a mobile phone number of a courier, and the service processing module 43 may further check whether the courier who initiates the request is the courier who is delivering the express, for example, determine whether the intelligent terminal belongs to the courier.
The express business server 41 may be an existing business system of an express company, and information of the express is recorded, including a recipient name and a contact number, a sender name and a contact number, and the like.
In step 403, the service processing module 43 initiates a CTD call request to the call module 44 with CTD capability, where both parties of the CTD call are a recipient and a dispatcher, respectively.
In particular, the call module 44 has the CTD capability of the SIP protocol, and by invoking the standard SIP interface of the telecom operator system, a call connection between the caller and the recipient can be established.
In step 404, the calling module 44 pages the courier, and the incoming call of the courier is displayed as the business service number of the recipient calling the server 43, wherein the business service number may be a special service number of the express company.
Specifically, when the calling module 44 initiates a call to the courier, the sent calling number may be a service special service number, for example, a service platform number such as 118114, or may also be a unified service number of a courier company such as 4008-.
In one embodiment, the calling module 44 may call the recipient first, and then call the courier, and at the time when the courier is connected, a notification sound may be played to the recipient, where the notification sound may be "the courier is being connected.
Step 405, after the courier calls, the calling module pages the addressee, the incoming call of the addressee is displayed as the business service number of the background system, the business service number can be a special service number of the express company, and the addressee can judge that the incoming call is from the employee of the express company according to the incoming call display and can judge which express company belongs to.
At step 406, a call is established between the courier and the recipient.
Specifically, the calling module 44 establishes a media channel between the recipient and the courier through a media redirection function in the CTD, and the recipient and the courier can negotiate about the delivery.
In one embodiment, call module 44 may redirect the media stream for calls initiated by the recipient and the courier to enable voice interaction between the caller and the recipient.
In one embodiment, the service platform may first call the recipient, determine whether the recipient answers the call, if the recipient answers the call, the service platform may play a prompt tone, where the prompt tone may be ". about the courier calling to you, ask whether to answer, if it needs to answer, press a # key, and the like, and if the recipient chooses to answer, then establish a call connection between the courier and the pager.
In step 407, after the call is ended, the calling module 44 returns the execution condition of the call to the service processing module 43.
In steps 408 to 409, the service processing module 43 returns the call execution condition to the express service server 41 of the express company service system. The express service server 41 can provide a short message containing an express bill number to the addressee, the addressee extracts the express by using the short message certificate, and the service processing module 43 can assist the express company to better track the express flow.
For example, if the service processing module queries the express information corresponding to the express bill number from the service server 41 of the express company, the service server 41 of the express company should refuse to provide the relevant information, and for the recipient calling server 45, the binding between the express bill number and the express information is temporary and is only effective when the courier needs to contact the recipient.
According to the recipient calling method, when the express is delivered, the express bill number is used as an information source, personal information such as the name of the recipient and a mobile phone does not need to be recorded in the express bill, the courier initiates a call to the recipient by using the express bill number as paging information in an intelligent terminal or application in the home-going delivery process, and a system is triggered to connect the courier and the recipient in a CTD (computer to digital) manner to complete negotiation of the receiving affairs; in the system paging process, the incoming call displays seen by the courier and the receiver are the service numbers of the system (such as special service numbers of express companies), but not the numbers of both parties; after the user confirms the sign-in, the call server or the express system platform can cancel the binding relationship between the express bill number and the user telephone number, so that the confidentiality of the user personal information in the whole express process is realized, and meanwhile, the user can know which express company is the courier specifically according to the incoming call display, and the authenticity of the incoming call is ensured.
Fig. 5 is a schematic structural diagram of a recipient calling apparatus according to an embodiment of the present invention, and as shown in fig. 5, the recipient calling apparatus 500 includes:
a receiving module 501, configured to receive a paging request of a pager, where the paging request includes email tag information and a pager number.
And the retrieving module 502 is connected to the receiving module 501, and is configured to retrieve the recipient number according to the email tag in the paging request.
The call establishing module 503 is connected to the retrieving module 502, and is configured to establish a call between the caller and the recipient according to the recipient number and the pager number.
According to the recipient calling device provided by the embodiment of the invention, when the mail is mailed, the personal telephone number does not need to be disclosed to the outside, the recipient number is identified by the mail label, and the pager initiates the recipient calling according to the mail label, so that the operation is simple, convenient and visual.
In one embodiment, the call establishment module 503 is configured to: the caller side is prevented from displaying the number of the recipient, or the caller side is prevented from displaying the number of the caller. Therefore, the two parties of the call do not display the number of the other party, the personal privacy can be protected, and the user experience is improved.
In one embodiment, the call establishment module is to: the call between the caller and the recipient is established using the click-to-dial CTD capability based on the session initiation protocol SIP. Thus, the system takes the email tag as a key index, and utilizes the CTD capability to establish a voice call, but is different from the traditional CTD service.
Fig. 6 is a schematic structural diagram of a recipient calling apparatus according to another embodiment of the present invention, and components in fig. 6 that are the same as those in fig. 5 have the same functions, and a detailed description of these components is omitted for the sake of brevity. As shown in fig. 6, the call establishing module 603 includes:
a calling unit 6031, configured to initiate a first call to a pager according to a pager number, where the sent calling number is a service specific service number; the calling unit 6031 is further configured to, if the first call is successfully continued, initiate a second call to the recipient according to the recipient number, where the sent calling number is a service specific service number; a call direction unit 6032, configured to redirect the media streams of the first call and the second call to establish a call between the caller and the recipient if the second call is successfully connected. Therefore, manual intervention is not needed in the conversation process, the main display numbers received by the two parties are platform service numbers instead of telephone numbers of the other party, and privacy protection of the receiver is achieved.
In one embodiment, the call unit 6031 is to: if the caller is on the phone, a prompt tone is played to prompt the caller.
In one embodiment, the recipient calling device further includes a mapping module 604 for establishing a mapping relationship between the mailing label and the recipient number, wherein the mailing label includes any one or more of letters, words, one-dimensional codes, and two-dimensional codes.
In one embodiment, the caller is a courier, the email tag is a courier order number, and the recipient number is a telephone number of a courier recipient; and/or, the mailing label also includes sender name, address, telephone number, and/or recipient name, address information.
In one embodiment, the receiving module is used for receiving a paging request initiated by a caller manually inputting or inputting a mailing label by a scanning mode.
In one embodiment, the paging request further includes location information, and the server acquires the cargo delivery process according to the location information of the paging request of the caller.
In one embodiment, the retrieval module 602 is configured to retrieve a sender number based on an email tag in a paging request; the call establishing module 603 is configured to establish a call between the caller and the sender according to the sender number.
In one embodiment, the device for calling the recipient further comprises a mapping relation removing module 606, configured to remove the binding relation between the sender number, the pager number, and the recipient number and the email tag after the email delivery is finished.
Fig. 7 shows a block diagram of a recipient calling device according to still another embodiment of the present invention. The incoming call device 700 may be a host server with computing capabilities, a personal computer PC, or a portable computer or terminal that is portable. The specific embodiments of the present invention do not limit the specific implementation of the compute node.
The recipient calling device 700 includes a processor (processor)710, a communication interface (communication interface)720, a memory (memory)730, and a bus 740. The processor 710, the communication interface 720, and the memory 730 communicate with each other via a bus 740.
The processor 710 is used to execute programs. Processor 710 may be a central processing unit CPU or an application Specific Integrated circuit asic or one or more Integrated circuits configured to implement embodiments of the present invention.
The storage 730 is used for storing files. Memory 730 may comprise high-speed RAM memory and may also include non-volatile memory (non-volatile memory), such as at least one disk memory. Memory 730 may also be a memory array. The storage 730 may also be partitioned, and the blocks may be combined into virtual volumes according to certain rules.
In one possible embodiment, the program may be a program code including computer operation instructions. The procedure is particularly useful for: receiving a paging request of a pager, wherein the paging request comprises an email tag and a pager number; retrieving the number of the receiver according to the mail tag in the paging request; and establishing the call between the caller and the receiver according to the number of the receiver and the number of the pager.
In one embodiment, establishing a call between a caller and a recipient based on a recipient number and a pager number comprises: the caller side does not display the recipient number and/or the recipient side does not display the caller number.
In one embodiment, establishing a call between a caller and a recipient based on a recipient number and a pager number comprises: the call between the caller and the recipient is established using the click-to-dial CTD capability based on the session initiation protocol SIP.
In one embodiment, establishing a call between the pager and the recipient based on the recipient number and the pager number further comprises: initiating a first call to a pager according to the number of the pager, wherein the sent calling number is a service special service number; initiating a second call to the receiver according to the number of the receiver, wherein the sent calling number is a service special service number; and redirecting the media streams of the first call and the second call to establish the call between the caller and the receiver.
In one embodiment, the server initiates a first call to the pager according to the pager number, and the sent calling number is a service specific service number, including: if the caller is on the phone, a prompt tone is played to prompt the caller.
In one embodiment, the receiving the paging request of the pager further comprises: and establishing a mapping relation between the email tag and the number of the recipient, wherein the email tag comprises any one or more of letters, characters, one-dimensional codes and two-dimensional codes.
In one embodiment, the mail tag is an express bill number, and the recipient number is a telephone number of an express recipient; and/or mailing label also includes sender name, address, telephone number, and/or recipient name, address information.
In one embodiment, receiving the pager request from the pager includes receiving a pager request initiated by a mailing label entered by the pager manually or by scanning.
In one embodiment, the paging request further includes location information, and the server acquires the cargo delivery process according to the location information of the paging request of the caller.
In one embodiment, the sender number may also be retrieved based on the mailing label in the paging request; establishing a call between the caller and the sender according to the number of the sender;
in one embodiment, after the mail delivery is finished, the binding relation between the sender number, the pager number and the receiver number and the mail label is released.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the solution. Those skilled in the art may select different ways to implement the described functionality for specific applications, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
If the functionality is implemented in the form of computer software and sold or used as a stand-alone product, it is considered that all or part (e.g., a part contributing to the prior art) of the technical solution of the present invention is embodied in the form of a computer software product to some extent. The computer software product is generally stored in a non-volatile storage medium readable by a computer and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to perform all or part of the steps of the methods according to the embodiments of the present invention. The storage medium includes various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
In one embodiment, the recipient call server provided by the invention can comprise the recipient call device.
In one embodiment, the recipient calling system provided by the invention comprises the recipient calling server and the terminal, wherein the terminal is used for acquiring the email tag, sending a calling request to the recipient calling server and receiving the call of the recipient calling server.
The description of the present invention has been presented for purposes of illustration and description, and is not intended to be exhaustive or limited to the invention in the form disclosed. Many modifications and variations will be apparent to practitioners skilled in this art. The embodiment was chosen and described in order to best explain the principles of the invention and the practical application, and to enable others of ordinary skill in the art to understand the invention for various embodiments with various modifications as are suited to the particular use contemplated.
Claims (18)
1. A method for a recipient call, comprising:
establishing a mapping relation between an email tag and a recipient number, wherein the email tag comprises: the name, address, telephone number of the sender, the name and address information of the receiver;
receiving a paging request of a pager, wherein the paging request comprises an email tag and a pager number;
retrieving a receiver number according to the mail tag in the paging request;
inquiring the mobile phone number of the courier corresponding to the mail label, and checking whether the caller is the courier;
establishing a call between the caller and the receiver according to the number of the receiver and the number of the caller;
retrieving a sender number according to the mail tag in the paging request; establishing a call between the pager and the sender according to the sender number and the pager number;
and after the mail delivery is finished, the binding relationship between the sender number, the pager number and the receiver number and the mail label is released.
2. The method of claim 1,
establishing a call between the caller and the recipient according to the recipient number and the pager number comprises: the caller side does not display the recipient number,
and/or, the recipient side does not display the pager number.
3. The method of claim 1, wherein establishing a caller and recipient call based on the recipient number and the pager number comprises:
the call between the caller and the recipient is established using the click-to-dial CTD capability based on the session initiation protocol SIP.
4. The method of claim 1 wherein establishing a caller and recipient call based on the recipient number and the pager number further comprises:
initiating a first call to a pager according to the number of the pager, wherein the sent calling number is a service special service number;
if the first call is successfully connected, a second call is initiated to the receiver according to the number of the receiver, and the sent calling number is a service special service number;
if the second call is continued successfully, the media streams of the first call and the second call are redirected to establish a call between the caller and the recipient.
5. The method of claim 4, wherein the server initiates the first call to the pager based on the pager number, the calling number being sent as a service specific service number, further comprising:
if the caller is on the phone, a prompt tone is played to prompt the caller.
6. The method of claim 1, wherein the mailing label includes any one or more of letters, words, one-dimensional codes, and two-dimensional codes.
7. The method of claim 1,
the caller is a courier, the mail label is an express bill number, and the recipient number is a telephone number of the express recipient.
8. The method of claim 7,
receiving a paging request of a pager comprises: receiving a paging request initiated by a manual input or an input of a mail label by a caller in a scanning mode;
and/or
The method further comprises the following steps:
the paging request also comprises position information, and the goods delivery process is obtained according to the position information of the paging request of the pager.
9. A recipient calling device, comprising:
the mapping relation module is used for establishing the mapping relation between the mail label and the number of the receiver, wherein the mail label comprises: the name, address, telephone number of the sender, the name and address information of the receiver;
the receiving module is used for receiving a paging request of a pager, wherein the paging request comprises an email tag and a pager number;
the retrieval module is used for retrieving the number of the receiver according to the mail label in the paging request; the mobile phone number of the courier corresponding to the mail label is inquired, and whether the caller is the courier is checked;
the call establishing module is used for establishing the call between the caller and the receiver according to the number of the receiver and the number of the caller;
the retrieval module is also used for retrieving a sender number according to the mail tag in the paging request; the call establishing module is also used for establishing the call between the caller and the sender according to the number of the sender and the number of the caller;
and the mapping relation removing module is used for removing the binding relation between the sender number, the pager number and the receiver number and the mail label after the mail delivery is finished.
10. The apparatus of claim 9, wherein the call setup module is configured to:
the caller side is prevented from displaying the recipient number,
and/or, the pager number is not displayed at the receiver side.
11. The apparatus of claim 9, wherein the call setup module is configured to:
the call between the caller and the recipient is established using the click-to-dial CTD capability based on the session initiation protocol SIP.
12. The apparatus of claim 9, wherein the call setup module comprises:
the calling unit is used for initiating a first call to a pager according to the number of the pager, and the sent calling number is a service special service number;
the calling unit is also used for initiating a second call to the receiver according to the number of the receiver if the first call is successfully connected, and the sent calling number is a service special service number;
and the call orientation unit is used for redirecting the media streams of the first call and the second call and establishing the call between the caller and the receiver if the second call is successfully connected.
13. The apparatus of claim 12,
the calling unit is used for: if the caller is on the phone, a prompt tone is played to prompt the caller.
14. The apparatus of claim 9, wherein the mailing label includes any one or more of letters, words, one-dimensional codes, and two-dimensional codes.
15. The apparatus of claim 9,
the caller is a courier, the mail label is an express bill number, and the recipient number is a telephone number of the express recipient.
16. The apparatus of claim 15,
the receiving module is used for receiving a paging request initiated by a mail label manually input by a caller or input by a scanning mode;
and/or
The paging request also comprises position information, and the goods delivery process is obtained according to the position information of the paging request of the pager.
17. A recipient call server, characterized in that it comprises a recipient call device according to any one of claims 9 to 16.
18. A recipient call system comprising the recipient call server according to claim 17 and a terminal for acquiring a mailing label, sending a call request to the recipient call server, and receiving a call from the recipient call server.
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| CN201510078515.8A CN105992200B (en) | 2015-02-13 | 2015-02-13 | Recipient calling method, device, server and system |
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| CN106941574A (en) * | 2017-02-28 | 2017-07-11 | 河源弘稼农业科技有限公司 | Communication means, communicator, server and terminal |
| CN108632473A (en) * | 2017-03-24 | 2018-10-09 | 上海触乐信息科技有限公司 | The information transferring method of personal data, device and system |
| CN107426085A (en) * | 2017-06-21 | 2017-12-01 | 赖炼坤 | Information interacting method based on entity object |
| CN110891323B (en) * | 2018-09-11 | 2023-08-22 | 菜鸟智能物流控股有限公司 | Data processing method, device, equipment, system and storage medium |
| CN109617940A (en) * | 2018-10-18 | 2019-04-12 | 南京市臻坤智能科技有限公司 | A kind of new method for establishing communication connection using characteristic information |
| CN113965648B (en) * | 2020-07-21 | 2024-05-07 | 中国移动通信集团山东有限公司 | Information hiding method and device and electronic equipment |
| CN113596265A (en) * | 2021-07-26 | 2021-11-02 | 上海中通吉网络技术有限公司 | Method and platform for displaying recipient information in recipient callback telephone |
| CN113890939B (en) * | 2021-11-23 | 2023-08-18 | 维沃移动通信有限公司 | Incoming call reminding method, incoming call reminding device and electronic equipment |
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