CN110891323B

CN110891323B - Data processing method, device, equipment, system and storage medium

Info

Publication number: CN110891323B
Application number: CN201811057669.9A
Authority: CN
Inventors: 郑石磊
Original assignee: Cainiao Smart Logistics Holding Ltd
Current assignee: Cainiao Smart Logistics Holding Ltd
Priority date: 2018-09-11
Filing date: 2018-09-11
Publication date: 2023-08-22
Anticipated expiration: 2038-09-11
Also published as: TW202011301A; CN110891323A; WO2020052464A1

Abstract

The embodiment of the application provides a data processing method, a device, equipment, a system and a storage medium, which are used for conveniently and rapidly carrying out user interaction. The method comprises the following steps: receiving a call request; acquiring communication terminal information and a logistics object identifier from the call request; determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification; and respectively sending a call establishment request to the first communication terminal and the second communication terminal, and establishing voice interaction of the first communication terminal and the second communication terminal. The voice interaction of the user corresponding to the first communication terminal and the second communication terminal can be automatically established without actively dialing the telephone by the user, so that the interaction flow of the first communication terminal and the second communication terminal is simplified, and the communication terminal interaction is convenient and fast.

Description

Data processing method, device, equipment, system and storage medium

Technical Field

The present application relates to the field of computer technology, and in particular, to a data processing method and apparatus, a server, a container device, a container system, and a storage medium.

Background

Along with the development of commodity circulation express delivery industry, commodity circulation express delivery business provides high-efficient, convenient commodity circulation transportation service for the user, and the user sends out commodity circulation object through the express delivery, also accessible express delivery receives commodity circulation object. To provide convenience to users, self-service cabinets are presented. The self-lifting cabinet realizes the delivery of the express delivery without the hand-over in the logistics express delivery service, and under the condition that the time of a user is not matched with the time of an express delivery dispatcher and the like, the user can receive the logistics object or send the logistics object in the self-lifting cabinet.

When the express delivery person uses the self-lifting cabinet to carry out the processes of sending out, collecting and the like of the logistics objects, the express delivery person needs to be contacted with the sender and the receiver for various reasons, and the express delivery person needs to inquire the information of the express delivery package to determine the contact mode of the contact of the sender and the receiver and then contact the sender and the receiver, so that the method is quite inconvenient.

Disclosure of Invention

The embodiment of the application provides a data processing method which is used for conveniently and fast carrying out user interaction.

Correspondingly, the embodiment of the application also provides a data processing device, a server, container equipment, a container system and a storage medium, which are used for ensuring the realization and the application of the system.

In order to solve the above problems, an embodiment of the present application discloses a data processing method, applied to a server, the method including: receiving a call request; acquiring communication terminal information and a logistics object identifier from the call request; determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification; and respectively sending a call establishment request to the first communication terminal and the second communication terminal, and establishing voice interaction of the first communication terminal and the second communication terminal.

Optionally, the determining the first communication terminal according to the communication terminal information includes: and inquiring according to the communication terminal information to determine the communication number of the first communication terminal.

Optionally, the determining, according to the logistics object identifier, that the logistics object corresponds to the second communication terminal includes: determining logistics object information according to the logistics object identification, and determining the communication number of the second communication terminal according to the logistics object information.

Optionally, the determining the communication number of the second communication terminal according to the logistics object information includes: determining a transportation state of the logistics object; and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring the communication number of the second communication terminal.

Optionally, the sending a call setup request to the first communication terminal and the second communication terminal respectively includes: taking the first communication terminal as a calling party, and sending a call establishment request to a communication number of the first communication terminal; and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.

Optionally, the establishing the voice interaction between the first communication terminal and the second communication terminal includes: after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal are placed into the same voice interaction environment.

The embodiment of the application also discloses a data processing method which is applied to container equipment, and the method comprises the following steps: determining communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relationship; generating a call request according to the communication terminal information and the logistics object identification, and sending the call request to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.

Optionally, the determining the communication terminal information of the first communication terminal includes: and receiving login information, and determining communication terminal information of the first communication terminal according to the login information.

Optionally, obtaining a logistics object identifier corresponding to the logistics object includes: and scanning the identification code of the logistics object through the code scanning equipment to acquire the corresponding logistics object identification.

Optionally, the second communication terminal screens according to the transportation state of the logistic object.

The embodiment of the application also discloses a data processing device which is applied to the server, and the device comprises: a request receiving module for receiving a call request; the communication terminal determining module is used for acquiring communication terminal information and a logistics object identifier from the call request; determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification; and the call establishment module is used for respectively sending call establishment requests to the first communication terminal and the second communication terminal and establishing voice interaction of the first communication terminal and the second communication terminal.

Optionally, the communication terminal determining module includes: and the first communication terminal determining submodule is used for inquiring according to the communication terminal information and determining the communication number of the first communication terminal.

Optionally, the communication terminal determining module includes: and the second communication terminal determining sub-module is used for determining logistics object information according to the logistics object identification and determining the communication number of the second communication terminal according to the logistics object information.

Optionally, the second communication terminal determining submodule is configured to determine a transportation state of the logistic object; and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring the communication number of the second communication terminal.

Optionally, the call setup module includes: a calling sub-module, configured to send a call setup request to a communication number of the first communication terminal with the first communication terminal as a calling party; and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.

Optionally, the call setup module includes: and the establishment sub-module is used for placing the voice call of the first communication terminal and the voice call of the second communication terminal into the same voice interaction environment after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected.

The embodiment of the application also discloses a data processing device which is applied to container equipment, and the device comprises: the information determining module is used for determining communication terminal information of the first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relationship; and the request module is used for generating a call request according to the communication terminal information and the logistics object identification, and sending the call request so as to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.

Optionally, the information determining module includes: and the communication terminal information determining sub-module is used for receiving the login information and determining the communication terminal information of the first communication terminal according to the login information.

Optionally, the information determining module includes: and the logistics object determination submodule is used for scanning the identification code of the logistics object through the code scanning equipment to acquire the corresponding logistics object identification. .

The embodiment of the application also discloses a server, which comprises: a processor; and a memory having executable code stored thereon that, when executed, causes the processor to perform a data processing method as described in one or more of the embodiments of the application.

Embodiments of the application also disclose one or more machine readable media having executable code stored thereon that, when executed, cause a processor to perform a data processing method as described in one or more of the embodiments of the application.

The embodiment of the application also discloses container equipment, which comprises: a processor; and a memory having executable code stored thereon that, when executed, causes the processor to perform a data processing method as described in one or more of the embodiments of the application.

The embodiment of the application also discloses a container system, which comprises: the server and the container equipment are disclosed.

Optionally, the container equipment is applied to the field of logistics and comprises an express self-lifting cabinet.

Compared with the prior art, the embodiment of the application has the following advantages:

in the embodiment of the application, the service end can receive the call request of the container equipment, determine the first communication terminal according to the communication terminal information of the call request, and correspond to the second communication terminal according to the determined logistics object of the call request, and then can respectively send the call establishment request to the first communication terminal and the second communication terminal, so that the voice interaction of the user corresponding to the first communication terminal and the second communication terminal can be automatically established without actively dialing the call by the user, the interaction flow of the first communication terminal and the second communication terminal is simplified, and the communication terminal interaction is convenient and rapid.

Drawings

FIG. 1 is a schematic structural view of a container system according to an embodiment of the application;

FIG. 2 is a flowchart of steps on the equipment side of a cabinet in an embodiment of a data processing method of the present application;

FIG. 3 is a flowchart illustrating steps performed by a server in an embodiment of a data processing method according to the present application;

FIG. 4 is a flowchart illustrating steps at the equipment side of a cabinet in another embodiment of a data processing method of the present application;

FIG. 5 is a flowchart illustrating steps performed by a server in another embodiment of a data processing method of the present application;

FIG. 6 is a block diagram of an embodiment of a data processing apparatus of the present application;

FIG. 7 is a block diagram of an alternative embodiment of a data processing apparatus according to the present application;

FIG. 8 is a block diagram of another embodiment of a data processing apparatus of the present application;

FIG. 9 is a block diagram of an alternative embodiment of a data processing apparatus according to the present application;

fig. 10 is a schematic structural diagram of an apparatus according to an embodiment of the present application.

Detailed Description

In order that the above-recited objects, features and advantages of the present application will become more readily apparent, a more particular description of the application will be rendered by reference to the appended drawings and appended detailed description.

In the embodiment of the application, the container equipment refers to equipment capable of storing and controlling articles such as logistics objects, and the container equipment comprises a container body for storing the articles such as the logistics objects and a control terminal, wherein the control terminal can comprise a main control chip, a display and other components, so that the storage and the taking out of the articles such as the logistics objects are controlled based on the control terminal. The container equipment comprises an express self-lifting cabinet, so that the express can be sent and received through the express self-lifting cabinet. A logistic object refers to an object handled in a logistic system such as a package, goods, etc.

Referring to FIG. 1, a structural schematic diagram of a container system of an embodiment of the application is shown.

The container system comprises: a container device 10 and a server 20, the container device 10 comprising a control terminal 110. The configuration of the container equipment can be executed through the control terminal, and the configuration of the monitoring equipment is also executed in an auxiliary mode through the control terminal. In fig. 1, the express self-lifting cabinet is taken as an example, and the container equipment in actual processing can be other equipment such as vending machine and the like. The control terminal 110 may include a main control chip, a display, etc., and the main control chip may employ various chips, micro-processes, etc., such as ARM (Advanced RISC Machines) chips. The configuration information of the container equipment and the monitoring equipment and the corresponding business information of the container equipment, such as logistics object information of a logistics object, a storage box where the logistics object is located and the like, can be displayed through the display. The container equipment can be further provided with one or more monitoring equipment such as cameras and the like so as to record and collect monitoring videos.

In the embodiment of the application, the delivery personnel of the logistics object such as an express delivery person and the like are called a mobile phone, an express delivery code scanning device, a tablet personal computer and the like used by a first user, which can be called a first communication terminal, the first user can collect and store the logistics object through container equipment, if the first user needs to contact a second user corresponding to the logistics object, such as a sender, a receiver and the like of the logistics object, the first user can operate on the container equipment, so that the container equipment can initiate a call request, and a server of the container equipment can establish voice interaction between the first user corresponding to the first communication terminal and the second user corresponding to the second communication terminal based on the call request, without the need of the first user to query the number of the second user corresponding to the second communication terminal by himself and dial again, thereby simplifying the flow of user interaction.

The container device may determine the first user, the first communication terminal corresponding to the first user, the logistics object, and the like, so as to initiate a call request, as shown in fig. 2:

step 202, determining communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relationship.

The delivery personnel of logistics objects such as couriers collect and deposit the logistics objects on container equipment, if the logistics objects which need to be sent out by the collection communication terminal are collected, the logistics objects which arrive goods are deposited in the container equipment, and the communication terminal is convenient to take goods automatically. The container equipment can be operated by the distribution personnel as a first user, so that the container equipment can acquire the communication terminal information of the first user corresponding to the first communication terminal. For example, a first user operates on a control terminal of the container device to log in the container device, and the corresponding container device can acquire login information of the first user, so as to determine communication terminal information corresponding to the first communication terminal according to the login information. The communication terminal information may be information such as a user name and a user identification of the first user, or information such as a device identification registered by the first user.

The first user can also scan the identification code on the logistics object through the code scanning component of the container equipment to obtain the logistics object identification corresponding to the logistics object, and the logistics object identification is used for uniquely identifying a logistics object, such as the express bill number of the package. And when the container equipment acquires the logistics object identification corresponding to the logistics object in other modes, for example, the logistics object identification is transmitted to the container equipment through a mobile phone, a handheld code scanning device and other first communication terminals, so that the container equipment can acquire the logistics object identification of the logistics object.

In the embodiment of the application, the first user is responsible for transporting the logistics object, so that the logistics object of the first user has an object relationship, and the corresponding first communication terminal of the first user and the logistics object also have a corresponding relationship, the first user is the responsible person at one stage in the transportation process of the logistics object, and the transportation stage is not limited, for example, the first user can transport the logistics object at the initial receiving stage of the logistics object, and can transport the logistics object at the distribution stage of the logistics object, and the like.

And 204, generating a call request according to the communication terminal information and the logistics object identifier, and sending the call request to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.

The container device may receive a call instruction sent by the first user through the first communication terminal or operate the container device, so that communication terminal information corresponding to the first user and the logistics object identifier may be obtained, and then a call request may be generated, where the call request is used to request to establish a call between the first communication terminal and the second communication terminal corresponding to the second user, so that the call request may carry the communication terminal information and the logistics object identifier. The call request may then be sent to the server such that the server may establish a voice interaction of the logistic object corresponding to the second communication terminal and the first communication terminal.

The server of the container device may determine, according to the call request, the first communication terminal and the second communication terminal corresponding to the logistics object, so as to establish voice interaction between the first communication terminal and the second communication terminal, as shown in fig. 3:

step 302, a call request is received.

And step 304, acquiring communication terminal information and logistics object identification from the call request.

The server may receive a call request from the container device and then obtain the communication terminal information and the logistics object identification from the call request.

Step 306, determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identifier.

The server determines a first communication terminal according to the communication terminal information, inquires the logistics object information of the logistics object according to the logistics object identification, and then screens a second communication terminal of a second user from the logistics object information. The communication numbers of the communication terminals of the first user and the second user can be obtained, wherein the communication numbers are identification codes for voice interaction, and each communication terminal corresponds to one communication number, such as a mobile phone number, a communication terminal number of an instant messaging application and the like.

Step 308, a call establishment request is sent to the first communication terminal and the second communication terminal, respectively, and voice interaction between the first communication terminal and the second communication terminal is established.

In the embodiment of the application, the voice interaction of the first communication terminal and the second communication terminal is actively initiated by the system, which is different from the mode of initiating interaction by one party of the voice interaction, so that the interaction flow can be simplified, the manual initiation is not needed, and the efficiency and the accuracy are improved.

Therefore, the call establishment request can be sent to the first communication terminal and the call establishment request can be sent to the second communication terminal, and after the call of the first communication terminal is completed and the call of the second communication terminal is completed, the call of the first communication terminal and the call of the second communication terminal can be connected, so that the voice interaction of the first communication terminal and the second communication terminal can be established.

In summary, the service end can receive the call request of the container equipment, determine the first communication terminal according to the communication terminal information of the call request, and correspond to the second communication terminal according to the determined logistics object of the call request, and then can respectively send the call establishment request to the first communication terminal and the second communication terminal, so that the voice interaction of the first communication terminal and the second communication terminal can be automatically established without actively dialing the call by the first communication terminal, the interaction flow of the first communication terminal and the second communication terminal is simplified, and the communication terminal interaction is convenient.

Referring to fig. 4, a flowchart of steps on the equipment side of a cabinet in another embodiment of a data processing method of the present application is shown.

Step 402, receiving login information, and determining communication terminal information of the first communication terminal according to the login information.

Delivery personnel of logistics objects such as couriers collect and deposit the logistics objects on container equipment, if the user needs to send packages, the user can deposit the packages to be delivered in the container equipment, and the user can take the packages by himself. The container equipment can be operated by the distribution personnel as a first user, so that the container equipment can acquire the communication terminal information of the first user corresponding to the first communication terminal. For example, a login page is displayed on a display screen corresponding to a control terminal of container equipment, so that a first user such as a distribution person inputs login information in the login page to login the container equipment, the corresponding container equipment can acquire the login information of the user, and accordingly, communication terminal information, such as user information such as a user name and a user identifier, corresponding to the first communication terminal, and communication terminal information such as a communication terminal identifier, corresponding to the first user are determined according to the login information.

Step 404, scanning the identification code of the logistics object through the code scanning equipment to obtain the corresponding logistics object identification.

The first user can scan the identification code on the logistics object through the code scanning component of the container equipment, if the logistics object is a package, the identification code such as the bar code or the two-dimensional code of the express bill on the package can be scanned, and therefore the express bill number of the package can be obtained to serve as the logistics object identification. The logistics object identification of the logistics object can be obtained through scanning the identification code, for example, the bar code can be obtained through infrared and other code scanning equipment, and the two-dimensional code can be obtained through camera and other equipment and is obtained through analysis.

Step 406, receiving a call instruction, and obtaining the communication terminal information and the logistics object identifier.

The container equipment can be provided with a button for sending a call instruction, which can be a physical button or a virtual button such as an interface control, and the embodiment of the application is not limited to the physical button. Taking the virtual key as an example, an operation interface can be displayed on a display screen of a control terminal of container equipment, communication terminal information of a first user corresponding to the first communication terminal and a logistics object identifier of the logistics object can be displayed in the operation interface, and the virtual key for indicating communication can be further included, so that after the first user touches the virtual key, a communication indication can be generated. After receiving the call instruction, the container equipment can acquire the communication terminal information and the logistics object identification in the interface.

In the embodiment of the application, after the logistics object identifier is obtained, the container equipment can also send a request to the server, so that the logistics object information of the logistics object corresponding to the logistics object identifier is obtained. If the logistic object is an express package, the sending information of the package, such as sender information and recipient information, can be obtained based on the express bill number. Other logistics object information such as the transportation stage of the logistics object can be obtained. Correspondingly, the user sending the logistics object can be selected as a second user in the operation interface, or the user receiving the logistics object can be selected as the second user, so that a second communication terminal corresponding to the second user and the communication terminal information of the second communication terminal are determined.

And step 408, generating a call request according to the communication terminal information and the logistics object identification.

Step 410, sending the call request.

A call request may be generated, where the call request carries communication terminal information and a physical object identifier, and if the first communication terminal indicates the second user, the call request may also carry communication terminal information of the second communication terminal corresponding to the second user, or other information capable of indicating the second user and the second communication terminal corresponding to the second user. The call request is then sent to the server.

Therefore, when a first user such as a dispatcher can operate container equipment, the container equipment is instructed to request the server to establish a call with a second user, the first user does not need to inquire the call mode and the number of the second user, the call flow is simplified, call errors or failures caused by the problems of number input operation and the like are avoided, and the call accuracy is improved.

Referring to FIG. 5, a flowchart of steps of a server in another data processing method embodiment of the present application is shown.

Step 502, a call request is received.

And step 504, acquiring communication terminal information and logistics object identification from the call request.

After receiving the call request, the server can obtain the communication terminal information and the logistics object identification from the call request.

Step 506, inquiring according to the communication terminal information to determine the communication number of the first communication terminal.

And determining the first user according to the communication terminal information, so as to query the information of the first user in a database of the server and obtain the communication number of the second communication terminal corresponding to the first user. If the communication terminal information is a communication terminal identification, the database is queried according to the communication terminal identification, and the phone numbers such as the mobile phone number and the base phone number of the first user or other communication numbers capable of executing voice call are obtained.

In step 508, the logistics object information is determined according to the logistics object identification.

Inquiring the logistics object information of the logistics object in a database of a server according to the logistics object information, wherein the logistics object information comprises information of a sending user sending the logistics object, such as telephone numbers including names, addresses, mobile phone numbers, base phone numbers and the like, or other communication numbers and the like; the logistics object information also comprises information of a receiving user needing to receive the logistics object, such as a name, a receiving address, a mobile phone number, a telephone number of a base phone, or other communication numbers. Of course, the logistics object information can also include other logistics object related information, such as weight and the like.

For example, if the logistic object is an express package, the sending information of the package, such as the name, address, telephone number, etc. of the sender, and the name, address, telephone number, etc. of the recipient, can be obtained based on the express bill number. Other logistics object information such as the transportation stage of the logistics object can be obtained. And then determining the communication number of the second communication terminal corresponding to the second user according to the logistics object information.

In one embodiment, the first user may indicate that the second user corresponds to the second communication terminal when operating on the container device, and the call request may carry the communication terminal information of the second user, thereby determining the second communication terminal. In another embodiment, the second user may also be determined based on a transportation status screening of the logistic object.

Step 510, determining a transportation status of the logistics object.

And step 512, screening a second communication terminal from the logistics object information according to the transportation state, and acquiring the communication number of the second communication terminal.

The transportation state of the logistics object can be determined according to the logistics object information, and the transportation state comprises a receiving state, a transportation state and a distribution state. For example, the user who sends the logistic object is determined to be the second user in the receiving state and the transporting state, and for example, the user who receives the logistic object is determined to be the second user in the delivering state, or the user who receives the logistic object is determined to be the second user in the transporting state, etc., and the logistic object can be set according to the requirement. And then the communication number of the second user corresponding to the second communication terminal, such as a phone number, a telephone number and the like, or other communication numbers capable of executing voice call, is obtained from the logistics object information. The communication number of the first communication terminal and the communication number of the second communication terminal can perform voice interaction in a voice mode.

Step 514, the first communication terminal is used as a calling party, and a call establishment request is sent to the communication number of the first communication terminal.

Step 516, using the second communication terminal as a called party, and sending a call setup request to the communication number of the second communication terminal.

Step 518, after the voice call of the first communication terminal is turned on and the voice call of the second communication terminal is turned on, the voice call of the first communication terminal and the voice call of the second communication terminal are placed in the same voice interaction environment.

After determining the communication number of the first communication terminal and the communication number of the second communication terminal, a call establishment request may be sent to the communication number of the first communication terminal, for example, a call is dialed to the communication number of the first communication terminal. After the voice call of the first communication terminal is put through, the first communication terminal is used as a calling party, and a call establishment request can be sent to the communication number of the second communication terminal, for example, a call is made to the telephone number of the second communication terminal, and the second communication terminal is used as a called party. If the second communication terminal has a display function, such as an electronic device of a mobile phone or a tablet computer, or a base phone with a display, the first communication terminal can be displayed as a calling party, such as a phone number of the first communication terminal displayed as a calling number.

After the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal can be placed in the same voice interaction environment, so that the voice interaction of the first communication terminal and the second communication terminal is realized in the voice interaction environment. The voice interaction environment refers to an environment capable of realizing voice interaction of communication terminals, for example, a communication link constructed by two communication terminals, and other communication terminals can be inserted into the communication link; in another example, the voice interaction environment is an environment similar to a teleconference, so that one communication terminal in the teleconference can receive voice data of other communication terminals, and voice interaction is achieved.

In the embodiment of the application, the voice interaction between the first communication terminal and the second communication terminal can be established under the condition that the terminal equipment of the first communication terminal and the terminal equipment of the second communication terminal are not actively initiated, namely, the communication of the two parties is realized under the scene that the other party is not called. Although the first communication terminal is used as a calling party, the terminal device of the first communication terminal does not essentially dial the communication number of the second communication terminal to initiate the interaction.

In one implementation, a communication proxy may be provided, so that the calling party may not directly call the called party, but may be implemented by the communication proxy, where the communication proxy may call the calling party (the first communication terminal) through the communication number of the first communication terminal, after the call is completed, call the called party (the second communication terminal) according to the communication number of the second communication terminal, and after the call of the called party is also completed, both communication terminals may be pulled into a voice interaction environment, so as to implement voice interaction of the two. In this method, messages such as voice data of both communication parties are transferred via the communication proxy processing.

The first user can operate the container equipment, the first user corresponding to the first communication terminal and the logistics object identifier are determined through the container equipment, then a call request is generated to the server, the call is initiated on the container equipment, the number of the second communication terminal is not required to be queried by the first user, and the number is dialed on the terminal equipment of the first user, so that the efficiency is improved, and the error rate is reduced.

After receiving the call request, the server can take the communication terminal corresponding to the communication terminal information as a first communication terminal, then screen a second communication terminal according to the logistics object identification, establish voice interaction between the first communication terminal and the second communication terminal, simplify interaction flow between the first communication terminal and the second communication terminal, and conveniently perform communication terminal interaction. And the server initiates the voice interaction between the first communication terminal and the second communication terminal, and can monitor the interaction flow, such as recording, timing and other processes, so that investigation can be performed when problems such as disputes occur, and better experience is provided for the communication terminals.

In the field of express logistics, an express delivery person needs to contact with a receiver when delivering the express delivery person and is characterized in that the express delivery person agrees to place the express delivery package into the express delivery cabinet.

It should be noted that, for simplicity of description, the method embodiments are shown as a series of acts, but it should be understood by those skilled in the art that the embodiments are not limited by the order of acts, as some steps may occur in other orders or concurrently in accordance with the embodiments. Further, those skilled in the art will appreciate that the embodiments described in the specification are presently preferred embodiments, and that the acts are not necessarily required by the embodiments of the application.

On the basis of the embodiment, the embodiment also provides a data processing device which is applied to a server of a container system.

Referring to FIG. 6, a block diagram illustrating an embodiment of a data processing apparatus according to the present application may include the following modules:

A request receiving module 602, configured to receive a call request.

A communication terminal determining module 604, configured to obtain communication terminal information and a logistics object identifier from the call request; and determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification.

And the call establishment module 606 is configured to send call establishment requests to the first communication terminal and the second communication terminal, respectively, and establish voice interactions between the first communication terminal and the second communication terminal.

Referring to FIG. 7, there is shown a block diagram of an alternative embodiment of a data processing apparatus of the present application, which may include the following modules in particular:

A request receiving module 602, configured to receive a call request.

Wherein the communication terminal determining module 604 includes: a first communication terminal determination submodule 6042 and a second communication terminal determination submodule 6044, wherein:

the first communication terminal determining submodule 6042 is configured to query according to the communication terminal information, and determine a communication number of the first communication terminal.

The second communication terminal determining sub-module 6044 is configured to determine the logistics object information according to the logistics object identifier, and determine the communication number of the second communication terminal according to the logistics object information.

The second communication terminal determining submodule 6044 is used for determining the transportation state of the logistics object; and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring the communication number of the second communication terminal.

The call setup module 606 includes: a call submodule 6062 and a setup submodule 6064, wherein:

a call submodule 6062, configured to send a call setup request to a communication number of the first communication terminal with the first communication terminal as a calling party; and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.

And the building sub-module 6064 is used for placing the voice call of the first communication terminal and the voice call of the second communication terminal into the same voice interaction environment after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected.

On the basis of the above embodiment, the present embodiment further provides a data processing device, which is applied to container equipment of a container system, for example, in the field of logistics, where the container equipment includes an express delivery cabinet.

With reference to FIG. 8, a block diagram illustrating another embodiment of a data processing apparatus according to the present application may include the following modules:

the information determining module 802 is configured to determine communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, where the first communication terminal and the logistics object have a corresponding relationship.

The request module 804 is configured to generate a call request according to the communication terminal information and the physical distribution object identifier, and send the call request to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the physical distribution object.

In summary, the first communication terminal may operate the container device, determine the first communication terminal and the logistics object identifier through the container device, and then generate the call request to the server, so as to initiate the call on the container device without querying the number of the second communication terminal by itself, and dial the call on the terminal device by itself, thereby improving the efficiency and reducing the error rate.

With reference to FIG. 9, a block diagram illustrating an alternative embodiment of a data processing apparatus according to the present application may include the following modules:

The information determining module 802 includes: communication terminal information determination submodule 8022 and logistics object determination submodule 8024, wherein:

the communication terminal information determining submodule 8022 is configured to receive login information, and determine communication terminal information of the first communication terminal according to the login information.

The logistics object determining submodule 8024 is configured to scan the identification code of the logistics object through the code scanning device, and obtain the corresponding logistics object identification. .

And the second communication terminal screens according to the transportation state of the logistics object.

The embodiment of the application also provides a non-volatile readable storage medium, in which one or more modules (programs) are stored, where the one or more modules are applied to a device, and the device can execute instructions (instructions) of each method step in the embodiment of the application.

Embodiments of the application provide one or more machine-readable media having instructions stored thereon that, when executed by one or more processors, cause an electronic device to perform a method as described in one or more of the above embodiments. In the embodiment of the application, the electronic equipment comprises container equipment such as self-lifting cabinets, terminal equipment of the container equipment, communication terminals, servers and the like.

Embodiments of the present disclosure may be implemented as an apparatus for performing a desired configuration using any suitable hardware, firmware, software, or any combination thereof, which may include container devices such as self-lifting cabinets, terminal devices for container devices, communication terminals, servers, and other electronic devices. Fig. 10 schematically illustrates an exemplary apparatus 1000 that may be used to implement various embodiments described in the present disclosure.

For one embodiment, fig. 10 illustrates an example apparatus 1000 having one or more processors 1002, a control module (chipset) 1004 coupled to at least one of the processor(s) 1002, a memory 1006 coupled to the control module 1004, a non-volatile memory (NVM)/storage 1008 coupled to the control module 1004, one or more input/output devices 1010 coupled to the control module 1004, and a network interface 1012 coupled to the control module 1004.

The processor 1002 may include one or more single-core or multi-core processors, and the processor 1002 may include any combination of general-purpose or special-purpose processors (e.g., graphics processors, application processors, baseband processors, etc.). In some embodiments, the apparatus 1000 can be used as a container device such as a self-lifting cabinet, a terminal device of a container device, a communication terminal, a server, and the like in the embodiments of the present application.

In some embodiments, the apparatus 1000 can include one or more computer-readable media (e.g., memory 1006 or NVM/storage 1008) having instructions 1014 and one or more processors 1002 in combination with the one or more computer-readable media configured to execute the instructions 1014 to implement the modules to perform the actions described in this disclosure.

For one embodiment, the control module 1004 may include any suitable interface controller to provide any suitable interface to at least one of the processor(s) 1002 and/or any suitable device or component in communication with the control module 1004.

The control module 1004 may include a memory controller module to provide an interface to the memory 1006. The memory controller modules may be hardware modules, software modules, and/or firmware modules.

Memory 1006 may be used to load and store data and/or instructions 1014 for device 1000, for example. For one embodiment, the memory 1006 may include any suitable volatile memory, such as a suitable DRAM. In some embodiments, the memory 1006 may comprise a double data rate type four synchronous dynamic random access memory (DDR 4 SDRAM).

For one embodiment, the control module 1004 may include one or more input/output controllers to provide an interface to the NVM/storage 1008 and the input/output device(s) 1010.

For example, NVM/storage 1008 may be used to store data and/or instructions 1014. NVM/storage 1008 may include any suitable nonvolatile memory (e.g., flash memory) and/or may include any suitable nonvolatile storage device(s) (e.g., one or more Hard Disk Drives (HDDs), one or more Compact Disc (CD) drives, and/or one or more Digital Versatile Disc (DVD) drives).

NVM/storage 1008 may include storage resources that are physically part of the device on which apparatus 1000 is installed, or may be accessible by the device without necessarily being part of the device. For example, NVM/storage 1008 may be accessed over a network via input/output device(s) 1010.

Input/output device(s) 1010 may provide an interface for apparatus 1000 to communicate with any other suitable device, input/output device 1010 may include communication components, audio components, sensor components, and the like. Network interface 1012 may provide an interface for device 1000 to communicate over one or more networks, and device 1000 may communicate wirelessly with one or more components of a wireless network according to any of one or more wireless network standards and/or protocols, such as accessing a wireless network based on a communication standard, such as WiFi, 2G, 3G, 4G, 5G, etc., or a combination thereof.

For one embodiment, at least one of the processor(s) 1002 may be packaged together with logic of one or more controllers (e.g., memory controller modules) of the control module 1004. For one embodiment, at least one of the processor(s) 1002 may be packaged together with logic of one or more controllers of the control module 1004 to form a System In Package (SiP). For one embodiment, at least one of the processor(s) 1002 may be integrated on the same mold as logic of one or more controllers of the control module 1004. For one embodiment, at least one of the processor(s) 1002 may be integrated on the same die with logic of one or more controllers of the control module 1004 to form a system on chip (SoC).

In various embodiments, the apparatus 1000 may be, but is not limited to being: a server, a desktop computing device, or a mobile computing device (e.g., a laptop computing device, a handheld computing device, a tablet, a netbook, etc.), among other terminal devices. In various embodiments, device 1000 may have more or fewer components and/or different architectures. For example, in some embodiments, the apparatus 1000 includes one or more cameras, a keyboard, a Liquid Crystal Display (LCD) screen (including a touch screen display), a non-volatile memory port, multiple antennas, a graphics chip, an Application Specific Integrated Circuit (ASIC), and a speaker.

The detection device can adopt a main control chip as a processor or a control module, sensor data, position information and the like are stored in a memory or an NVM/storage device, a sensor group can be used as an input/output device, and a communication interface can comprise a network interface.

The embodiment of the application also provides a server, which comprises: a processor; and a memory having executable code stored thereon that, when executed, causes the processor to perform a data processing method as described in one or more of the embodiments of the application.

Embodiments of the present application also provide one or more machine readable media having executable code stored thereon that, when executed, cause a processor to perform a data processing method as described in one or more of the embodiments of the present application.

The embodiment of the application also provides container equipment, which comprises: a processor; and a memory having executable code stored thereon that, when executed, causes the processor to perform a data processing method as described in one or more of the embodiments of the application.

The embodiment of the application also provides a container system, which comprises: the server and the container equipment are disclosed. Be applied to the commodity circulation field, container equipment includes the express delivery from carrying the cabinet.

For the device embodiments, since they are substantially similar to the method embodiments, the description is relatively simple, and reference is made to the description of the method embodiments for relevant points.

In this specification, each embodiment is described in a progressive manner, and each embodiment is mainly described by differences from other embodiments, and identical and similar parts between the embodiments are all enough to be referred to each other.

Embodiments of the present application are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the application. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal device to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal device, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

While preferred embodiments of the present application have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. It is therefore intended that the following claims be interpreted as including the preferred embodiment and all such alterations and modifications as fall within the scope of the embodiments of the application.

Finally, it is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article or terminal device comprising the element.

The foregoing has described in detail a data processing method and apparatus, a server, a container device, a container system and a storage medium, and specific examples have been applied to illustrate the principles and embodiments of the present application, the above examples being only for the purpose of aiding in the understanding of the method and core ideas thereof; meanwhile, as those skilled in the art will have variations in the specific embodiments and application scope in accordance with the ideas of the present application, the present description should not be construed as limiting the present application in view of the above.

Claims

1. A data processing method, applied to a server, said method comprising:

receiving a call request sent by container equipment;

acquiring communication terminal information and a logistics object identifier from the call request;

determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification;

and respectively sending a call establishment request to the first communication terminal and the second communication terminal, and establishing voice interaction of the first communication terminal and the second communication terminal.

2. The method of claim 1, wherein said determining a first communication terminal based on said communication terminal information comprises:

and inquiring according to the communication terminal information to determine the communication number of the first communication terminal.

3. The method according to claim 1, wherein the determining that the logistic object corresponds to the second communication terminal according to the logistic object identifier includes:

determining logistics object information according to the logistics object identification, and determining the communication number of the second communication terminal according to the logistics object information.

4. A method according to claim 3, wherein said determining the communication number of the second communication terminal based on the logistics object information comprises:

determining a transportation state of the logistics object;

and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring the communication number of the second communication terminal.

5. The method of claim 1, wherein the sending the call setup request to the first communication terminal and the second communication terminal, respectively, comprises:

taking the first communication terminal as a calling party, and sending a call establishment request to a communication number of the first communication terminal;

And taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.

6. The method of claim 1, wherein the establishing the voice interaction of the first communication terminal and the second communication terminal comprises:

after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal are placed into the same voice interaction environment.

7. A data processing method, applied to container equipment, said method comprising:

determining communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relationship;

generating a call request according to the communication terminal information and the logistics object identification, and sending the call request to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.

8. The method of claim 7, wherein determining communication terminal information for the first communication terminal comprises:

And receiving login information, and determining communication terminal information of the first communication terminal according to the login information.

9. The method of claim 7, wherein obtaining a logistics object identifier corresponding to a logistics object comprises:

and scanning the identification code of the logistics object through the code scanning equipment to acquire the corresponding logistics object identification.

10. The method of claim 7, wherein the second communication terminal screens based on a shipping status of the logistic object.

11. A data processing apparatus for use with a server, said apparatus comprising:

the request receiving module is used for receiving a call request sent by container equipment;

the communication terminal determining module is used for acquiring communication terminal information and a logistics object identifier from the call request; determining a first communication terminal according to the communication terminal information, and determining a second communication terminal corresponding to the logistics object according to the logistics object identification;

and the call establishment module is used for respectively sending call establishment requests to the first communication terminal and the second communication terminal and establishing voice interaction of the first communication terminal and the second communication terminal.

12. The apparatus of claim 11, wherein the communication terminal determination module comprises:

And the first communication terminal determining submodule is used for inquiring according to the communication terminal information and determining the communication number of the first communication terminal.

13. The apparatus of claim 11, wherein the communication terminal determination module comprises:

and the second communication terminal determining sub-module is used for determining logistics object information according to the logistics object identification and determining the communication number of the second communication terminal according to the logistics object information.

14. The apparatus of claim 13, wherein the device comprises a plurality of sensors,

the second communication terminal determining submodule is used for determining the transportation state of the logistics object; and screening a second communication terminal from the logistics object information according to the transportation state, and acquiring the communication number of the second communication terminal.

15. The apparatus of claim 11, wherein the call setup module comprises:

a calling sub-module, configured to send a call setup request to a communication number of the first communication terminal with the first communication terminal as a calling party; and taking the second communication terminal as a called party, and sending a call establishment request to the communication number of the second communication terminal.

16. The apparatus of claim 11, wherein the call setup module comprises:

and the establishment sub-module is used for placing the voice call of the first communication terminal and the voice call of the second communication terminal into the same voice interaction environment after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected.

17. A data processing device for use with container equipment, said device comprising:

the information determining module is used for determining communication terminal information of the first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal and the logistics object have a corresponding relationship;

and the request module is used for generating a call request according to the communication terminal information and the logistics object identification, and sending the call request so as to establish voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.

18. The apparatus of claim 17, wherein the information determination module comprises:

and the communication terminal information determining sub-module is used for receiving the login information and determining the communication terminal information of the first communication terminal according to the login information.

19. The apparatus of claim 17, wherein the information determination module comprises:

and the logistics object determination submodule is used for scanning the identification code of the logistics object through the code scanning equipment to acquire the corresponding logistics object identification.

20. The apparatus of claim 17, wherein the second communication terminal screens based on a shipping status of the logistical object.

21. A server, comprising:

a processor; and

memory having executable code stored thereon that, when executed, causes the processor to perform the data processing method of one or more of claims 1-6.

22. One or more machine readable media having executable code stored thereon that, when executed, causes a processor to perform the data processing method of one or more of claims 1-6.

23. A container apparatus, comprising:

a processor; and

memory having executable code stored thereon that, when executed, causes the processor to perform the data processing method of one or more of claims 7-10.

24. One or more machine readable media having executable code stored thereon that, when executed, causes a processor to perform the data processing method of one or more of claims 7-10.

25. A container system, comprising:

the server of claim 21 and the container device of claim 23.

26. The container system of claim 25, wherein the container apparatus comprises an express self-lifting container for use in the field of logistics.