WO2020052464A1

WO2020052464A1 - Method, apparatus, device, system and storage medium for processing data

Info

Publication number: WO2020052464A1
Application number: PCT/CN2019/104123
Authority: WO
Inventors: 郑石磊
Original assignee: 菜鸟智能物流控股有限公司
Priority date: 2018-09-11
Filing date: 2019-09-03
Publication date: 2020-03-19
Also published as: CN110891323A; TW202011301A; CN110891323B

Abstract

Provided in an embodiment of the present application are a method, apparatus, device, system and storage medium for processing data to conveniently carrying out user interaction. The method comprises: receiving a call request; acquiring communication terminal information and a logistics object identifier from within the call request; determining a first communication terminal according to the communication terminal information, and determining that a logistics object corresponds to a second communication terminal according to the logistics object identifier; and sending a call establishment request to the first communication terminal and the second communication terminal separately to establish a voice interaction between the first communication terminal and the second communication terminal. Without actively making a call, a user may automatically establish a voice interaction between users corresponding to the first communication terminal and the second communication terminal, which simplifies the interaction process between the first communication terminal and the second communication terminal, such that a communication terminal interaction is conveniently performed.

Description

Data processing method, device, equipment, system and storage medium

This application claims the priority of a Chinese patent application filed on September 11, 2018 with application number 201811057669.9 and the invention name is "data processing method, device, device, system and storage medium", the entire contents of which are incorporated herein by reference. in.

Technical field

The present application relates to the field of computer technology, and in particular, to a data processing method and device, a server, a container device, a container system, and a storage medium.

Background technique

With the development of the logistics and express delivery industry, the logistics and express delivery service provides users with efficient and convenient logistics transportation services. Users can send logistics objects through courier and can also receive logistics objects through courier. In order to provide convenience to users, a self-lifting business has appeared. The self-lifting cabinet realizes unattended express delivery in the logistics express business. When the time between the user and the courier delivery staff does not match, the user can receive or send logistics objects in the self-lifting cabinet.

When the courier uses the pick-up cabinet to send and receive logistics objects, sometimes he needs to contact the sender and the recipient for various reasons. The courier needs to query the information of the courier package to determine the sender. 3. The contact method of the recipient, and then contacting, it is very inconvenient.

Summary of the Invention

The embodiments of the present application provide a data processing method to facilitate user interaction.

Correspondingly, the embodiments of the present application further provide a data processing device, a server, a container device, a container system, and a storage medium to ensure the implementation and application of the above system.

In order to solve the above problems, an embodiment of the present application discloses a data processing method applied to a server. The method includes: receiving a call request; obtaining communication terminal information and a logistics object identifier from the call request; and according to the communication The terminal information determines the first communication terminal, and determines that the logistics object corresponds to the second communication terminal according to the logistics object identifier; and sends a call establishment request to the first communication terminal and the second communication terminal, respectively, to establish the first communication terminal and Voice interaction of the second communication terminal.

Optionally, determining the first communication terminal according to the communication terminal information includes: performing a query according to the communication terminal information to determine a communication number of the first communication terminal.

Optionally, the determining that the logistics object corresponds to the second communication terminal according to the logistics object identifier includes: determining the logistics object information according to the logistics object identifier, and determining the communication number of the second communication terminal according to the logistics object information.

Optionally, determining the communication number of the second communication terminal according to the logistics object information includes: determining a transportation status of the logistics object; and filtering the second communication terminal from the logistics object information according to the transportation status, And acquiring a communication number of the second communication terminal.

Optionally, the sending a call establishment request to the first communication terminal and the second communication terminal respectively includes: using the first communication terminal as a calling party, and sending a call to a communication number of the first communication terminal. Establishment request; using the second communication terminal as the called party, sending a call establishment request to the communication number of the second communication terminal.

Optionally, establishing the voice interaction between the first communication terminal and the second communication terminal includes: after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, The voice call of the first communication terminal and the voice call of the second communication terminal are put into the same voice interaction environment.

An embodiment of the present application also discloses a data processing method applied to container equipment. The method includes: determining communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, wherein the first communication terminal A correspondence relationship with a logistics object is generated; a call request is generated according to the communication terminal information and the logistics object identifier, and the call request is sent to establish a voice interaction corresponding to the second communication terminal and the first communication terminal by the logistics object.

Optionally, determining the communication terminal information of the first communication terminal includes: receiving login information, and determining the communication terminal information of the first communication terminal according to the login information.

Optionally, obtaining the logistics object identification corresponding to the logistics object includes: scanning the identification code of the logistics object through a code scanning device to obtain the corresponding logistics object identification.

Optionally, the second communication terminal filters according to the transportation status of the logistics object.

An embodiment of the present application also discloses a data processing device, which is applied to a server. The device includes a request receiving module for receiving a call request, and a communication terminal determination module for obtaining communication terminal information from the call request. And a logistics object identifier; determining a first communication terminal according to the communication terminal information, and determining that a logistics object corresponds to a second communication terminal according to the logistics object identifier; and a call establishment module, configured to communicate to the first communication terminal and the second communication terminal The terminals respectively send call establishment requests to establish a voice interaction between the first communication terminal and the second communication terminal.

Optionally, the communication terminal determination module includes: a first communication terminal determination submodule, configured to perform an inquiry according to the communication terminal information, and determine a communication number of the first communication terminal.

Optionally, the communication terminal determination module includes: a second communication terminal determination submodule, configured to determine the logistics object information according to the logistics object identifier, and determine the communication number of the second communication terminal according to the logistics object information.

Optionally, the second communication terminal determination sub-module is configured to determine a transportation status of the logistics object; filter a second communication terminal from the logistics object information according to the transportation status, and obtain the second communication The communication number of the terminal.

Optionally, the call establishment module includes: a call submodule, configured to use the first communication terminal as a calling party, and send a call establishment request to a communication number of the first communication terminal; The communication terminal, as the called party, sends a call establishment request to the communication number of the second communication terminal.

Optionally, the call establishing module includes: a establishing submodule configured to connect the voice call of the first communication terminal after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected. The call and the voice call of the second communication terminal are put into the same voice interaction environment.

An embodiment of the present application also discloses a data processing device applied to container equipment. The device includes: an information determining module, configured to determine communication terminal information of a first communication terminal, and a logistics object identifier of a logistics object. The first communication terminal has a correspondence relationship with a logistics object; a requesting module is configured to generate a call request according to the communication terminal information and the logistics object identifier, and send the call request to establish a second communication corresponding to the logistics object Voice interaction between the terminal and the first communication terminal.

Optionally, the information determining module includes: a communication terminal information determining submodule, configured to receive login information, and determine communication terminal information of the first communication terminal according to the login information.

Optionally, the information determination module includes: a logistics object determination submodule, configured to scan the identification code of the logistics object through a code scanning device to obtain a corresponding logistics object identifier.

An embodiment of the present application further discloses a server, including: a processor; and a memory storing executable code thereon, and when the executable code is executed, the processor is caused to execute one of the embodiments of the present application. Or more of said data processing methods.

The embodiment of the present application further discloses one or more machine-readable media having executable code stored thereon, and when the executable code is executed, the processor is executed as described in one or more of the embodiments of the present application. Data processing methods.

The embodiment of the present application further discloses a container device, including: a processor; and a memory, which stores executable code, and when the executable code is executed, the processor is executed as in the embodiment of the present application. One or more of the data processing methods described.

The embodiment of the present application also discloses a container system, which includes a server as described in the embodiment of the present application and a container device as described in the embodiment of the present application.

Optionally, it is applied in the field of logistics, and the container equipment includes express self-lifting.

Compared with the prior art, the embodiments of the present application include the following advantages:

In the embodiment of the present application, the server can receive the call request of the container equipment, determine the first communication terminal according to the communication terminal information of the call request, and correspond to the second communication terminal according to the determination of the call request, and then send the The first communication terminal and the second communication terminal respectively send call establishment requests, so that the user does not need to actively make a call, and can automatically establish a user's voice interaction corresponding to the first communication terminal and the second communication terminal, simplifying the first communication terminal and the second communication terminal. The interaction process of the communication terminal facilitates the communication terminal interaction.

BRIEF DESCRIPTION OF THE DRAWINGS

1 is a schematic structural diagram of a container system according to an embodiment of the present application;

2 is a flowchart of steps of a container device side in an embodiment of a data processing method of the present application;

3 is a flowchart of steps of a server in an embodiment of a data processing method of the present application;

4 is a flowchart of steps on the container equipment side in another embodiment of a data processing method of the present application;

5 is a flowchart of steps of a server in another embodiment of a data processing method of the present application;

6 is a structural block diagram of an embodiment of a data processing apparatus according to the present application;

FIG. 7 is a structural block diagram of an optional embodiment of a data processing apparatus according to the present application; FIG.

8 is a structural block diagram of another embodiment of a data processing apparatus according to the present application;

FIG. 9 is a structural block diagram of another optional embodiment of a data processing apparatus of the present application; FIG.

FIG. 10 is a schematic structural diagram of a device according to an embodiment of the present application.

detailed description

In order to make the above-mentioned objects, features, and advantages of this application more comprehensible, the following further describes this application in detail with reference to the accompanying drawings and specific embodiments.

In the embodiment of the present application, the container equipment refers to a device capable of accessing and controlling items such as logistics objects. The container equipment includes a cabinet for storing items such as logistics objects, and a control terminal. The control terminal may include a main control chip, Components such as a display make it easy to control the storage and retrieval of items such as logistics objects based on the control terminal. The container equipment includes a self-courier pick-up container, so that express delivery and collection can be performed through the express self-pickup container. Logistics objects refer to the objects processed in the logistics system, such as packages and goods.

Referring to FIG. 1, a schematic structural diagram of a container system according to an embodiment of the present application is shown.

The container system includes a container device 10 and a server 20. The container device 10 includes a control terminal 110. The configuration of the container equipment can be performed through the control terminal, and the configuration of the monitoring equipment is also assisted by the control terminal. The figure 1 uses an express self-lifting container as an example. In actual processing, the container equipment may also be other equipment such as a vending machine. The control terminal 110 may include a main control chip, a display, and other components. The main control chip may adopt various chips, micro processing, and the like, and adopt, for example, an ARM (Advanced RISC Machines) chip. The display can display the configuration information of the container equipment, monitoring equipment, and business information corresponding to the container equipment, such as the logistics object information of the logistics object and the storage box where the logistics object is located. The container equipment can also be equipped with monitoring equipment such as one or more cameras to record and capture surveillance video.

In the embodiment of the present application, the delivery person such as a courier of a logistics object is referred to as a first user, and the mobile phone, courier scanning device, and tablet computer used by the first user may be referred to as a first communication terminal. The container equipment collects and stores the logistics object. If the first user needs to contact the second user corresponding to the logistics object, such as the sender and consignee of the logistics object, it can be operated on the container equipment, so that the container equipment can initiate a call request. The server of the container equipment can establish a voice interaction between the first user corresponding to the first communication terminal and the second user corresponding to the second communication terminal based on the call request, without the first user having to query the number of the second user corresponding to the second communication terminal and then dialing , Simplifying the process of user interaction.

Among them, the container equipment can determine the first user, its corresponding first communication terminal, and logistics object, etc., so as to initiate a call request, as shown in Figure 2:

Step 202: Determine communication terminal information of the first communication terminal and a logistics object identifier of the logistics object, wherein the first communication terminal and the logistics object have a corresponding relationship.

The delivery personnel such as courier and other logistics objects collect and store the logistics objects on the container equipment, such as collecting the logistics objects that the communication terminal needs to send out, and also storing the logistics objects that arrive at the container equipment, which is convenient for the communication terminal to pick up Goods. The distribution person can operate the container equipment as the first user, so that the container equipment can obtain communication terminal information corresponding to the first communication terminal of the first user. For example, the first user operates on the control terminal of the container equipment to log in to the container equipment, and the corresponding container equipment can obtain the login information of the first user, so as to determine the communication terminal information corresponding to the first communication terminal according to the login information. The information such as the user name and user identification of the first user may be used as the communication terminal information, or the device identification registered by the first user may be used as the communication terminal information.

The first user can also scan the identification code on the logistics object through the code scanning component of the container equipment to obtain the logistics object identifier corresponding to the logistics object. The logistics object identifier is used to uniquely identify a logistics object, such as a parcel delivery number of a package. In other ways, the container equipment obtains the logistics object identifier corresponding to the logistics object, such as transmitting the logistics object identifier to the container equipment through a first communication terminal such as a mobile phone or a handheld code scanning device, so that the container equipment can obtain the logistics object identifier of the logistics object.

In the embodiment of the present application, the first user is responsible for transporting the logistics object, so the logistics object of the first user has an object relationship, and the first communication terminal of the corresponding first user and the logistics object also have a corresponding relationship. The first user It is the person in charge of a stage in the transportation process of the logistics object, and there is no limitation on the transportation stage. For example, it can transport the logistics object in the initial receiving and sending stage of the logistics object, and it can also transport the logistics object in the distribution stage of the logistics object.

Step 204: Generate a call request according to the communication terminal information and the logistics object identifier, and send the call request to establish a voice interaction corresponding to the second communication terminal and the first communication terminal of the logistics object.

The container equipment can receive the call instruction issued by the first user through the first communication terminal or the operation of the container equipment, so the communication terminal information and the logistics object identification of the corresponding communication terminal of the first user can be obtained, and then a call request can be generated for the call. The request is used to request the establishment of a call between the first communication terminal and the second communication terminal corresponding to the second user of the logistics object, so the call request may carry the communication terminal information and the logistics object identifier. The call request can then be sent to the server, so that the server can establish a logistics object corresponding to the voice interaction between the second communication terminal and the first communication terminal.

The server of the container equipment may determine the second communication terminal corresponding to the first communication terminal and the logistics object according to the call request, thereby establishing a voice interaction between the first communication terminal and the second communication terminal, as shown in FIG. 3:

Step 302: Receive a call request.

Step 304: Acquire communication terminal information and a logistics object identifier from the call request.

The server may receive a call request for the container equipment, and then obtain the communication terminal information and the logistics object identifier from the call request.

Step 306: Determine the first communication terminal according to the communication terminal information, and determine that the logistics object corresponds to the second communication terminal according to the logistics object identifier.

The server determines the first communication terminal according to the communication terminal information, and can query the logistics object information of the logistics object according to the logistics object identifier, and then selects the second communication terminal of the second user from the logistics object information. The communication number of the communication terminal can be obtained for the first user and the second user. The communication number is an identification code for voice interaction. Each communication terminal corresponds to a communication number, such as a mobile phone number and a communication terminal number of an instant messaging application. Wait.

Step 308: Send a call establishment request to the first communication terminal and the second communication terminal, respectively, to establish a voice interaction between the first communication terminal and the second communication terminal.

In the embodiment of the present application, the voice interaction between the first communication terminal and the second communication terminal is actively initiated by the system, which is different from the way in which the party interacting with the voice initiates the interaction, which can simplify the interaction process without manual initiation, improving efficiency and accuracy Sex.

Therefore, a call establishment request can be sent to the first communication terminal and a call establishment request can be sent to the second communication terminal. After the call of the first communication terminal is connected and the call of the second communication terminal is connected, the The call is connected to the call of the second communication terminal, thereby establishing a voice interaction between the first communication terminal and the second communication terminal.

In summary, the server can receive a call request from the container equipment, determine the first communication terminal according to the communication terminal information of the call request, and determine that the logistics object corresponds to the second communication terminal according to the call request's determination. The terminal and the second communication terminal send call establishment requests respectively, so that the first communication terminal and the second communication terminal can automatically establish a voice interaction without the first communication terminal actively making a call, simplifying the first communication terminal and the second communication terminal. Interactive process, convenient communication terminal interaction.

Referring to FIG. 4, a flowchart of steps on a cabinet device side in another embodiment of a data processing method of the present application is shown.

Step 402: Receive login information, and determine communication terminal information of the first communication terminal according to the login information.

The delivery personnel such as courier and other logistics objects collect and store the logistics objects on the container equipment, such as collecting the parcels that the user needs to send, and storing the parcels that arrive in the container equipment, which is convenient for users to pick up the goods. The distribution person can operate the container equipment as the first user, so that the container equipment can obtain communication terminal information corresponding to the first communication terminal of the first user. For example, the login page is displayed on the corresponding display screen of the control terminal of the container equipment, so that the first user such as a delivery person enters the login information in the login page to log in to the container equipment, and the corresponding container equipment can obtain the user's login information, so as to determine the The first user corresponds to communication terminal information of the first communication terminal, such as acquiring user information such as a user name and a user ID, and communication terminal information such as a communication terminal ID.

Step 404: Scan the identification code of the logistics object through the code scanning device to obtain the corresponding logistics object identifier.

The first user can also scan the identification code on the logistics object through the code scanning component of the container equipment. If the logistics object is a parcel, the identification code such as the bar code or two-dimensional code on the parcel can be scanned to obtain the parcel. The delivery number is used as the identification of the logistics object. By scanning the identification code, the logistics object identification of the logistics object can be obtained. For example, the barcode can be obtained through a scanning device such as infrared, and the two-dimensional code can be obtained through a device such as a camera and parsed.

Step 406: Receive a call instruction, and obtain the communication terminal information and the logistics object identifier.

The container device may be provided with a button for issuing a call instruction, which may be a physical button or a virtual button such as an interface control, which is not limited in the embodiment of the present application. Taking a virtual button as an example, an operation interface may be displayed on the display screen of the control terminal of the container equipment. The operation interface may display the communication terminal information of the first user corresponding to the first communication terminal, and the logistics object identifier of the logistics object. A virtual key for instructing a call is included, so that after the first user touches the virtual key, a call indication can be generated. After receiving the call instruction, the container equipment can obtain the communication terminal information and the logistics object identification in the interface.

In the embodiment of the present application, after the logistics object identifier is obtained, the container equipment may also send a request to the server to obtain the logistics object information corresponding to the logistics object corresponding to the logistics object identifier. If the logistics object is a courier package, the package delivery information, such as the sender information and the recipient information, can be obtained based on the courier order number. Information on other logistics objects such as the transportation stage of the logistics object can also be obtained. Accordingly, in the operation interface, the user who sends the logistics object may be selected as the second user, or the user who receives the logistics object may be selected as the second user, so as to determine the second communication terminal corresponding to the second user, and the Communication terminal information of the second communication terminal.

Step 408: Generate a call request according to the communication terminal information and the logistics object identifier.

Step 410: Send the call request.

A call request may be generated, and the call request carries the communication terminal information and the logistics object identifier. If the first communication terminal indicates the second user, the call request may also carry the communication terminal information of the second communication terminal corresponding to the second user. Or other information that can indicate the second user and its corresponding second communication terminal. Then send the call request to the server.

Therefore, the first user such as a deliveryman can instruct the container device to request the server to establish a call with the second user when operating the container device, without the first user having to query the call method and number of the second user, simplifying the call process, and avoiding the number Call errors or failures caused by problems such as input operations, improve call accuracy.

Referring to FIG. 5, a flowchart of steps of a server in another embodiment of a data processing method of the present application is shown.

Step 502: Receive a call request.

Step 504: Acquire communication terminal information and a logistics object identifier from the call request.

After receiving the call request, the server may obtain the communication terminal information and the logistics object identifier from the call request.

Step 506: Query according to the communication terminal information to determine a communication number of the first communication terminal.

The first user can be determined according to the communication terminal information, and thus the information of the first user is queried in the database of the server to obtain the communication number of the second communication terminal corresponding to the first user. If the communication terminal information is a communication terminal identifier, a database is queried according to the communication terminal identifier to obtain a phone number such as a mobile phone number and a landline number of the first user, or another communication number capable of performing a voice call.

Step 508: Determine the logistics object information according to the logistics object identifier.

According to the logistics object information, the logistics object information of the logistics object can be queried in the database of the service end, and the logistics object information includes information of the sending user who sent the logistics object, such as name, address, mobile phone number, landline number and other telephone numbers , Or other communication numbers; the logistics object information also includes information of recipients who need to receive the logistics object, such as name, recipient address, mobile phone number, landline number and other telephone numbers, or other communication numbers. Of course, the logistics object information may also include information related to other logistics objects, such as weight and other information.

For example, if the logistics object is a courier package, the package delivery information can be obtained based on the courier order number, such as the sender's name, address, and phone number, as well as the recipient's name, address, and phone number. Information on other logistics objects such as the transportation stage of the logistics object can also be obtained. Then, the communication number of the second user corresponding to the second communication terminal may be determined according to the logistics object information.

In one embodiment, when the first user can indicate that the second user corresponds to the second communication terminal when operating on the container equipment, the call request may carry the communication terminal information of the second user, thereby determining the second communication terminal. In another embodiment, the second user may also filter and determine based on the transportation status of the logistics object.

Step 510: Determine the transportation status of the logistics object.

Step 512: Filter a second communication terminal from the logistics object information according to the transportation status, and obtain a communication number of the second communication terminal.

According to the logistics object information, the transportation status of the logistics object can be determined. The transportation status includes the receiving status, the transportation status, and the delivery status. For example, in the receiving state and the transportation state, the user who sends the logistics object is determined as the second user, and in the distribution state, the user who receives the logistics object is determined as the second user. In the transportation state, the user who receives the logistics object is determined as the second user. Users, etc., can be set according to requirements. Then, the communication number corresponding to the second communication terminal of the second user, such as a phone number such as a mobile phone number and a landline number, or another communication number capable of performing a voice call is obtained from the logistics object information. The communication number of the first communication terminal and the communication number of the second communication terminal can perform voice interaction in a voice mode.

Step 514: Use the first communication terminal as a calling party, and send a call establishment request to the communication number of the first communication terminal.

Step 516: Using the second communication terminal as the called party, send a call establishment request to the communication number of the second communication terminal.

Step 518: After the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal are placed in the same Voice interaction environment.

After determining the communication number of the first communication terminal and the communication number of the second communication terminal, a call establishment request may be sent to the communication number of the first communication terminal, such as making a call to the telephone number of the first communication terminal. After the voice call of the first communication terminal is connected, the first communication terminal is used as the calling party, and a call establishment request may be sent to the communication number of the second communication terminal, such as a telephone number of the second communication terminal. Make a call and use the second communication terminal as the called party. Wherein, if the second communication terminal has a display function, such as an electronic device of a mobile phone, a tablet computer, or a landline with a display, etc., the first communication terminal may be displayed as the calling party, such as the first communication terminal of the calling number. Phone number.

After the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal may be placed in the same voice interaction environment Thus, the voice interaction between the first communication terminal and the second communication terminal is realized in the voice interaction environment. The voice interactive environment refers to an environment capable of implementing voice interaction between communication terminals, for example, a communication link constructed by two communication terminals, and other communication terminals can be inserted into the communication link; for example, the voice interactive environment is similar to a telephone The conference environment, so that one communication terminal in the conference can receive the voice data of other communication terminals to realize voice interaction.

In the embodiment of the present application, the voice interaction between the first communication terminal and the second communication terminal can be established without the initiative of both terminal devices, that is, the communication between the two parties can be achieved in a scenario where one party calls the other party. Although the first communication terminal is used as the calling party, the terminal device of the first communication terminal does not actually call the communication number of the second communication terminal to initiate the interaction.

In one implementation manner, a communication agent may be provided, so that the calling party may not call the called party directly, but executes through the communication agent. The communication agent may call the host through the communication number of the first communication terminal first. The calling party (first communication terminal), after the call is connected, calls the called party (second communication terminal) according to the communication number of the second communication terminal, and after the call of the called party is also connected, the two The communication terminal is pulled into a voice interaction environment to realize the voice interaction between the two. In this method, messages such as voice data of both communication parties are forwarded through the processing of the communication agent.

Thus, the first user can operate the container equipment, determine that the first user corresponds to the first communication terminal and the logistics object identifier through the container equipment, and then generate a call request to the server to initiate a call on the container equipment without having to query the second communication terminal by itself. Dial the number on your own terminal device to improve efficiency and reduce error rate.

After receiving the call request, the server may use the communication terminal information corresponding to the communication terminal as the first communication terminal, and then filter the second communication terminal according to the logistics object identifier, establish a voice interaction between the first communication terminal and the second communication terminal, and simplify the first communication. The interaction process between the terminal and the second communication terminal facilitates communication terminal interaction. In addition, the server initiates a voice interaction between the first communication terminal and the second communication terminal, and can also monitor the interaction process, such as recording, timing, and other processing, so that when problems such as disputes occur, investigation can be performed to provide a better experience for the communication terminal.

In the field of express logistics, the courier needs to get in touch with the recipient when delivering the package and obtain their consent before putting the parcel in the courier cabinet. Using the solution in the embodiment of this application, The terminal equipment of the pick-up cabinet and the platform server cooperate to establish a telephone call, which will facilitate the telephone communication between the courier and the recipient or sender, and improve work efficiency.

It should be noted that, for the sake of simple description, the method embodiments are all described as a series of action combinations. However, those skilled in the art should know that the embodiments of the present application are not limited by the described action sequence because According to the embodiment of the present application, some steps may be performed in other orders or simultaneously. Secondly, a person skilled in the art should also know that the embodiments described in the specification are all preferred embodiments, and the actions involved are not necessarily required by the embodiments of the present application.

On the basis of the above embodiments, this embodiment also provides a data processing device, which is applied to a server of a container system.

Referring to FIG. 6, a structural block diagram of an embodiment of a data processing apparatus according to the present application is shown, which may specifically include the following modules:

The request receiving module 602 is configured to receive a call request.

A communication terminal determination module 604 is configured to obtain communication terminal information and a logistics object identifier from the call request; determine a first communication terminal according to the communication terminal information, and determine that a logistics object corresponds to a second communication terminal according to the logistics object identifier. .

The call establishment module 606 is configured to send a call establishment request to the first communication terminal and the second communication terminal, respectively, to establish a voice interaction between the first communication terminal and the second communication terminal.

In summary, the server can receive a call request from the container equipment, determine the first communication terminal according to the communication terminal information of the call request, and determine that the logistics object corresponds to the second communication terminal according to the call request, and then send the first communication terminal to the first communication terminal. The terminal and the second communication terminal send call establishment requests respectively, so that the first communication terminal and the second communication terminal can automatically establish a voice interaction without the first communication terminal actively making a call, simplifying the first communication terminal and the second communication terminal. Interactive process, convenient communication terminal interaction.

Referring to FIG. 7, there is shown a structural block diagram of an optional embodiment of a data processing apparatus according to the present application, which may specifically include the following modules:

The request receiving module 602 is configured to receive a call request.

The communication terminal determination module 604 includes a first communication terminal determination sub-module 6042 and a second communication terminal determination sub-module 6044, wherein:

The first communication terminal determining sub-module 6042 is configured to perform an inquiry according to the communication terminal information to determine a communication number of the first communication terminal.

The second communication terminal determining sub-module 6044 is configured to determine the logistics object information according to the logistics object identifier, and determine the communication number of the second communication terminal according to the logistics object information.

The second communication terminal determination submodule 6044 is configured to determine a transportation status of the logistics object; filter a second communication terminal from the logistics object information according to the transportation status, and obtain a communication of the second communication terminal. number.

The call establishment module 606 includes: a call sub-module 6062 and an establishment sub-module 6064, where:

A calling submodule 6062, configured to use the first communication terminal as a calling party, and send a call establishment request to a communication number of the first communication terminal; and use the second communication terminal as a called party to send to the first communication terminal The communication number of the two communication terminals sends a call establishment request.

Establishing a sub-module 6064, configured to connect the voice call of the first communication terminal and the voice call of the second communication terminal after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected. Put into the same voice interactive environment.

On the basis of the above embodiments, this embodiment further provides a data processing device, which is applied to the container equipment of the container system, for example, in the field of logistics, the container equipment includes express delivery containers.

Referring to FIG. 8, a structural block diagram of another embodiment of a data processing apparatus according to the present application is shown, which may specifically include the following modules:

An information determining module 802 is configured to determine communication terminal information of a first communication terminal and a logistics object identifier of a logistics object, where the first communication terminal and the logistics object have a corresponding relationship.

The requesting module 804 is configured to generate a call request according to the communication terminal information and the logistics object identifier, and send the call request to establish a voice interaction corresponding to the second communication terminal and the first communication terminal of the logistics object.

In summary, the first communication terminal can operate the container equipment, determine the first communication terminal and the logistics object identifier through the container equipment, and then generate a call request to the server to implement a call on the container equipment without having to query the number of the second communication terminal by itself , And then dial on your own terminal device to improve efficiency and reduce error rate.

Referring to FIG. 9, there is shown a structural block diagram of another optional embodiment of a data processing apparatus of the present application, which may specifically include the following modules:

The information determination module 802 includes a communication terminal information determination sub-module 8022 and a logistics object determination sub-module 8024, where:

The communication terminal information determination submodule 8022 is configured to receive login information and determine communication terminal information of the first communication terminal according to the login information.

The logistics object determination sub-module 8024 is configured to scan the identification code of the logistics object through a code scanning device to obtain a corresponding logistics object identifier.

The second communication terminal filters according to the transportation status of the logistics object.

An embodiment of the present application further provides a non-volatile readable storage medium. The storage medium stores one or more modules. When the one or more modules are applied to a device, the device can execute the program. Instructions for each method step in the embodiments of the present application.

The embodiments of the present application provide one or more machine-readable media having instructions stored thereon, which when executed by one or more processors, cause the electronic device to execute the method according to one or more of the foregoing embodiments. In the embodiment of the present application, the electronic device includes a container device such as a self-lifting container, a terminal device of the container device, a communication terminal, and a server.

The embodiments of the present disclosure may be implemented as a device for performing a desired configuration using any appropriate hardware, firmware, software, or any combination thereof, and the device may include container equipment such as a self-lifting container, terminal equipment of the container equipment, communication Terminals, servers and other electronic equipment. FIG. 10 schematically illustrates an exemplary apparatus 1000 that can be used to implement various embodiments described in this application.

For one embodiment, FIG. 10 illustrates an exemplary device 1000 having one or more processors 1002, a control module (chipset) 1004 coupled to at least one of the processor (s) 1002. Memory 1006 coupled to control module 1004, non-volatile memory (NVM) / storage device 1008 coupled to control module 1004, one or more input / output devices 1010 coupled to control module 1004, and Network interface 1012 coupled to control module 1006.

The processor 1002 may include one or more single-core or multi-core processors, and the processor 1002 may include any combination of a general-purpose processor or a special-purpose processor (for example, a graphics processor, an application processor, a baseband processor, etc.). In some embodiments, the device 1000 can be used as a container device such as a self-lifting container, a terminal device of a container device, a communication terminal, a server, and the like described in the embodiments of the present application.

In some embodiments, the device 1000 may include one or more computer-readable media (e.g., memory 1006 or NVM / storage device 1008) having instructions 1014 and incorporated with the one or more computer-readable media is configured to One or more processors 1002 executing instructions 1014 to implement modules to perform actions described in this disclosure.

For one embodiment, the control module 1004 may include any suitable interface controller to provide any suitable device to at least one of the processor (s) 1002 and / or any suitable device or component in communication with the control module 1004. Interface.

The control module 1004 may include a memory controller module to provide an interface to the memory 1006. The memory controller module may be a hardware module, a software module, and / or a firmware module.

The memory 1006 may be used to load and store data and / or instructions 1014 for the device 1000, for example. For one embodiment, the memory 1006 may include any suitable volatile memory, such as a suitable DRAM. In some embodiments, the memory 1006 may include a double data rate type quad synchronous dynamic random access memory (DDR4SDRAM).

For one embodiment, the control module 1004 may include one or more input / output controllers to provide an interface to the NVM / storage device 1008 and the input / output device (s) 1010.

For example, NVM / storage device 1008 may be used to store data and / or instructions 1014. NVM / storage device 1008 may include any suitable non-volatile memory (e.g., flash memory) and / or may include any suitable non-volatile storage device (e.g., one or more hard drives (e.g., one or more hard drives) HDD), one or more compact disc (CD) drives, and / or one or more digital versatile disc (DVD) drives).

The NVM / storage device 1008 may include storage resources that are physically part of the device on which the device 1000 is installed, or it may be accessed by the device and may not necessarily be part of the device. For example, the NVM / storage device 1008 may be accessed over a network via the input / output device (s) 1010.

The input / output device (s) 1010 may provide an interface for the device 1000 to communicate with any other suitable device. The input / output device 1010 may include a communication component, an audio component, a sensor component, and the like. The network interface 1012 may provide an interface for the device 1000 to communicate over one or more networks, and the device 1000 may communicate with one or more of the wireless networks according to any one or more of the one or more wireless network standards and / or protocols. The component performs wireless communication, such as accessing a wireless network based on a communication standard, such as WiFi, 2G, 3G, 4G, 5G, etc., or a combination thereof for wireless communication.

For one embodiment, at least one of the processor (s) 1002 may be packaged with the logic of one or more controllers (e.g., memory controller modules) of the control module 1004. For one embodiment, at least one of the processor (s) 1002 may be packaged with the logic of one or more controllers of the control module 1004 to form a system-in-package (SiP). For one embodiment, at least one of the processor (s) 1002 may be integrated with the logic of one or more controllers of the control module 1004 on the same mold. For one embodiment, at least one of the processor (s) 1002 may be integrated with the logic of one or more controllers of the control module 1004 on the same mold to form a system-on-chip (SoC).

In various embodiments, the apparatus 1000 may be, but is not limited to, a terminal device such as a server, a desktop computing device, or a mobile computing device (eg, a laptop computing device, a handheld computing device, a tablet computer, a netbook, etc.). In various embodiments, the device 1000 may have more or fewer components and / or different architectures. For example, in some embodiments, the device 1000 includes one or more cameras, keyboards, liquid crystal display (LCD) screens (including touch screen displays), non-volatile memory ports, multiple antennas, graphics chips, application specific integrated circuits ( ASIC) and speakers.

Among them, the detection device may adopt a main control chip as a processor or a control module, sensor data, location information, etc. are stored in a memory or an NVM / storage device, a sensor group may be used as an input / output device, and a communication interface may include a network interface.

An embodiment of the present application further provides a server, including: a processor; and a memory, which stores executable code, and when the executable code is executed, causes the processor to execute the same as that in the embodiment of the present application. Or more of said data processing methods.

This embodiment of the present application further provides one or more machine-readable media, which stores executable code. When the executable code is executed, the processor is caused to execute as described in one or more of the embodiments of the present application. Data processing methods.

The embodiment of the present application further provides a container device, including: a processor; and a memory, which stores executable code, and when the executable code is executed, the processor is executed as in the embodiment of the present application. One or more of the data processing methods described.

The embodiment of the present application further provides a container system, which includes the server described in the embodiment of the present application and the container equipment described in the embodiment of the present application. Applied in the field of logistics, the container equipment includes express self-lifting containers.

As for the device embodiment, since it is basically similar to the method embodiment, the description is relatively simple. For the related parts, refer to the description of the method embodiment.

Each embodiment in this specification is described in a progressive manner. Each embodiment focuses on the differences from other embodiments, and the same or similar parts between the various embodiments may refer to each other.

The embodiments of the present application are described with reference to flowcharts and / or block diagrams of the method, the terminal device (system), and the computer program product according to the embodiments of the present application. It should be understood that each process and / or block in the flowcharts and / or block diagrams, and combinations of processes and / or blocks in the flowcharts and / or block diagrams can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal device to produce a machine, such that the instructions executed by the processor of the computer or other programmable data processing terminal device Means are generated for implementing the functions specified in one or more of the flowcharts and / or one or more of the block diagrams.

These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing terminal device to work in a specific manner, such that the instructions stored in the computer-readable memory produce a manufactured article including the instruction means, the The instruction device implements the functions specified in one or more flowcharts and / or one or more blocks of the block diagram.

These computer program instructions can also be loaded onto a computer or other programmable data processing terminal device, so that a series of operating steps can be performed on the computer or other programmable terminal device to produce a computer-implemented process, so that the computer or other programmable terminal device can The instructions executed on the steps provide steps for implementing the functions specified in one or more of the flowcharts and / or one or more of the block diagrams.

Although the preferred embodiments of the embodiments of the present application have been described, those skilled in the art can make other changes and modifications to these embodiments once they know the basic inventive concepts. Therefore, the appended claims are intended to be construed to include the preferred embodiments and all changes and modifications falling within the scope of the embodiments of the present application.

Finally, it should be noted that in this article, relational terms such as first and second are used only to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply these entities. There is any such actual relationship or order between OR operations. Moreover, the terms "including", "comprising", or any other variation thereof are intended to encompass non-exclusive inclusion, such that a process, method, article, or end device that includes a series of elements includes not only those elements but also those that are not explicitly listed Other elements, or elements inherent to such a process, method, article, or terminal. Without more restrictions, the elements defined by the sentence "including one ..." do not exclude that there are other identical elements in the process, method, article, or terminal device including the elements.

The data processing method and device, a server, a container device, a container system, and a storage medium provided in this application have been described in detail above. Specific examples are used in this article to explain the principles and The embodiments are described. The descriptions of the above embodiments are only used to help understand the method and the core idea of the present application. At the same time, for those of ordinary skill in the art, according to the ideas of the present application, both the specific implementation and the scope of application are There may be changes. In summary, the content of this specification should not be construed as a limitation on this application.

Claims

A data processing method, which is applied to a server, and the method includes:

Receiving a call request;

Acquiring communication terminal information and a logistics object identifier from the call request;

Determining a first communication terminal according to the communication terminal information, and determining that a logistics object corresponds to a second communication terminal according to the logistics object identifier;

Send a call establishment request to the first communication terminal and the second communication terminal, respectively, to establish a voice interaction between the first communication terminal and the second communication terminal.
The method according to claim 1, wherein the determining a first communication terminal according to the communication terminal information comprises:

Query according to the communication terminal information to determine the communication number of the first communication terminal.
The method according to claim 1, wherein the determining that the logistics object corresponds to a second communication terminal according to the logistics object identifier comprises:

The logistics object information is determined according to the logistics object identifier, and the communication number of the second communication terminal is determined according to the logistics object information.
The method according to claim 3, wherein determining the communication number of the second communication terminal according to the logistics object information comprises:

Determining the transportation status of the logistics object;

Filter a second communication terminal from the logistics object information according to the transportation status, and obtain a communication number of the second communication terminal.
The method according to claim 1, wherein the sending a call establishment request to the first communication terminal and the second communication terminal respectively comprises:

Using the first communication terminal as a calling party, and sending a call establishment request to a communication number of the first communication terminal;

Using the second communication terminal as the called party, and sending a call establishment request to the communication number of the second communication terminal.
The method according to claim 1, wherein the establishing a voice interaction between the first communication terminal and the second communication terminal comprises:

After the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected, the voice call of the first communication terminal and the voice call of the second communication terminal are put into the same voice interaction environment in.
A data processing method, characterized in that it is applied to container equipment, and the method includes:

Determining communication terminal information of the first communication terminal and a logistics object identifier of the logistics object, wherein the first communication terminal and the logistics object have a corresponding relationship;

A call request is generated according to the communication terminal information and the logistics object identifier, and the call request is sent to establish a voice interaction between the second communication terminal and the first communication terminal corresponding to the logistics object.
The method according to claim 7, wherein the determining communication terminal information of the first communication terminal comprises:

After receiving the login information, the communication terminal information of the first communication terminal is determined according to the login information.
The method according to claim 7, wherein the acquiring the logistics object identifier corresponding to the logistics object comprises:

Scan the identification code of the logistics object through the code scanning device to obtain the corresponding logistics object identification.
The method according to claim 7, wherein the second communication terminal filters according to a transport status of a logistics object.
A data processing device, which is applied to a server, and the device includes:

A request receiving module for receiving a call request;

A communication terminal determining module, configured to obtain communication terminal information and a logistics object identifier from the call request; determine a first communication terminal according to the communication terminal information; and determine that a logistics object corresponds to a second communication terminal according to the logistics object identifier;

A call establishment module is configured to send a call establishment request to the first communication terminal and the second communication terminal, respectively, to establish a voice interaction between the first communication terminal and the second communication terminal.
The apparatus according to claim 11, wherein the communication terminal determining module comprises:

The first communication terminal determining submodule is configured to perform a query according to the communication terminal information to determine a communication number of the first communication terminal.
The apparatus according to claim 11, wherein the communication terminal determining module comprises:

The second communication terminal determining submodule is configured to determine the logistics object information according to the logistics object identifier, and determine the communication number of the second communication terminal according to the logistics object information.
The device according to claim 13, wherein:

The second communication terminal determination submodule is configured to determine a transportation status of the logistics object; filter a second communication terminal from the logistics object information according to the transportation status, and obtain a communication number of the second communication terminal .
The apparatus according to claim 11, wherein the call establishment module comprises:

A calling submodule, configured to use the first communication terminal as a calling party, and send a call establishment request to a communication number of the first communication terminal; use the second communication terminal as a called party, and send the second communication terminal to the second The communication number of the communication terminal sends a call establishment request.
The apparatus according to claim 11, wherein the call establishment module comprises:

Establishing a sub-module for placing the voice call of the first communication terminal and the voice call of the second communication terminal after the voice call of the first communication terminal is connected and the voice call of the second communication terminal is connected Into the same voice interaction environment.
A data processing device, characterized in that it is applied to container equipment, and the device includes:

An information determining module, configured to determine communication terminal information of the first communication terminal and a logistics object identifier of the logistics object, wherein the first communication terminal and the logistics object have a corresponding relationship;

The requesting module is configured to generate a call request according to the communication terminal information and the logistics object identifier, and send the call request to establish a voice interaction corresponding to the second communication terminal and the first communication terminal of the logistics object.
The apparatus according to claim 17, wherein the information determining module comprises:

The communication terminal information determination submodule is configured to receive login information, and determine communication terminal information of the first communication terminal according to the login information.
The apparatus according to claim 17, wherein the information determining module comprises:

The logistics object determination sub-module is used to scan the identification code of the logistics object through a code scanning device to obtain the corresponding logistics object identifier.
The device according to claim 17, wherein the second communication terminal filters according to a transportation status of a logistics object.
A server is characterized in that it includes:

Processor; and

The memory stores executable code thereon, and when the executable code is executed, causes the processor to execute the data processing method according to one or more of claims 1-6.
One or more machine-readable media having executable code stored thereon, when the executable code is executed, cause a processor to execute the data processing method according to one or more of claims 1-6.
A container device, comprising:

Processor; and

The memory stores executable code thereon, and when the executable code is executed, causes the processor to execute the data processing method according to one or more of claims 7-10.
One or more machine-readable media having executable code stored thereon, when the executable code is executed, cause a processor to execute the data processing method according to one or more of claims 7-10.
A container system, comprising:

The server according to claim 21 and the container device according to claim 23.
The container system according to claim 25, wherein the container system is applied in the field of logistics, and the container equipment comprises a self-courier container.