WO2016011936A1

WO2016011936A1 - Service providing method and device

Info

Publication number: WO2016011936A1
Application number: PCT/CN2015/084695
Authority: WO
Inventors: 邱慧
Original assignee: 北京奇虎科技有限公司; 奇智软件（北京）有限公司
Priority date: 2014-07-25
Filing date: 2015-07-21
Publication date: 2016-01-28
Also published as: CN104135515A; CN104135515B

Abstract

Provided are a service providing method and device, the method comprising: receiving a service request message carrying the current position information of a user and a required service type; according to the service request message, querying the contact information of a service provider in a range specified by the position information and capable of providing the service type; and according to the contact information of the service provider, transmitting user information to the service provider, and the service provider provides the service to the user according to the user information. The service providing method of an embodiment of the present invention ensures the user acquiring the required service in the shortest time period, thus improving a service efficiency and improving user experience.

Description

Service providing method and device

Technical field

The present invention relates to the field of service information, and in particular, to a service providing method and apparatus.

Background technique

With the rapid development of intelligent terminals and communication technologies, people are becoming more accustomed to communicating through terminals, and are increasingly accustomed to obtaining information about daily life, learning, and even work through terminals. For example, when the user needs to send a courier, the courier can be contacted by the terminal to collect the courier. For another example, when the user needs to call a takeaway, the terminal contacts the restaurant and other service personnel to provide the takeaway.

However, in the prior art, when a user needs a certain service, if the contact information of the service provider who can provide the service is not saved in advance, the user can only obtain the information through the public inquiry institution. Moreover, the service personnel corresponding to the contact information obtained by this method may not be able to provide the services required by the user in time. For example, the user needs to send a courier and obtain a call from a courier through a public inquiry agency. However, after contacting the courier by telephone, it is known that the current location of the courier is far away from the user, and it is impossible to pick up the piece in time and send the courier. At this time, if the user urgently needs to send the courier, he needs to inquire the other courier's phone again, and can not guarantee that the courier corresponding to the contact information that is queried again can collect the courier in time and send the courier for the user.

In summary, in the prior art, when a user needs a certain service, the user needs to store the contact information of the service provider in advance or query the contact information of the service provider, and the operation steps are cumbersome and complicated. Moreover, in the prior art, it is impossible to provide the user with contact information of the service provider that can serve the user in time according to the user information, thereby reducing the user experience.

Summary of the invention

In view of the above problems, the present invention has been made in order to provide a service providing method and corresponding apparatus that overcome the above problems or at least partially solve the above problems.

According to an aspect of the present invention, a service providing method includes: receiving a service request message, where the service request message carries current location information of a user and a required service type; and searching according to the service request message Contact information of a service provider capable of providing the service type within the specified location information; transmitting user information to the service provider according to the contact information of the service provider, according to the service provider The user information provides a service to the user, wherein the user information carries the service request message and the contact information of the user.

According to another aspect of the present invention, a service providing method is provided, including: receiving a service request message, where the service request message carries current location information of a user and a required service type; according to the service request The message is found to be within the specified range of the location information, and can provide contact information of the service provider of the service type; return a response message to the user, where the response message carries the contact information of the service provider .

According to another aspect of the present invention, a service providing method includes: determining a service type required by a user, and acquiring current location information of the user; and transmitting a service request message to a server, where the service request message Carrying the location information and the service type, and the server searches for the contact information of the service provider of the service type within the specified range of the location information according to the service request message, to provide The service provider provides services to the user.

According to another aspect of the present invention, a service providing apparatus is provided, including: a receiving module, configured to receive a service request message, where the service request message carries current location information of a user and a required service type; a search module, configured to search, according to the service request message, contact information of a service provider capable of providing the service type within a specified range of the location information; and a sending module configured to send a user according to the contact information of the service provider The information is provided to the service provider, and the service provider provides a service to the user according to the user information, wherein the user information carries the service request message and the contact information of the user.

According to another aspect of the present invention, a service providing apparatus is provided, including: a receiving module, configured to receive a service request message, where the service request message carries current location information of a user and a required service type; a locating module, configured to: according to the service request message, find the contact information of the service provider that can provide the service type within the specified range of the location information; the sending module is configured to return a response message to the user, where The response message carries the contact information of the service provider.

According to another aspect of the present invention, a service providing apparatus is provided, including: a determining module configured to determine a service type required by a user; an obtaining module configured to acquire current location information of the user; a sending module, configured Sending a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the location information within the specified range according to the service request message, and can provide Contact information of the service provider of the service type for the service provider to provide services for the user.

According to another aspect of the present invention, a computer program is provided comprising computer readable code that, when executed on a computing device, causes the computing device to perform any of the service providing methods according to any of the above.

According to another aspect of the present invention, a computer readable medium is provided, wherein the computer program described above is stored.

According to the embodiment of the present invention, the service request message can be received, where the service request message carries the current location information of the user and the required service type. After receiving the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message. Thereafter, the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information. In the prior art, when the user needs the service, the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner. Therefore, the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently. After receiving the service request message, the embodiment of the present invention can search for the service provider in the specified range and can provide the service required by the user according to the location information in the service request message. The contact information is sent to the service provider, and the service provider actively contacts the user to provide services to the user. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. The way to ensure that users can get the required services in the shortest time, improve service efficiency, and enhance the user experience.

The above description is only an overview of the technical solutions of the present invention, and the above-described and other objects, features and advantages of the present invention can be more clearly understood. Specific embodiments of the invention are set forth below.

DRAWINGS

Various other advantages and benefits will become apparent to those skilled in the art from a The drawings are only for the purpose of illustrating the preferred embodiments and are not to be construed as limiting. Throughout the drawings, the same reference numerals are used to refer to the same parts. In the drawing:

1 is a flowchart showing a process of a service providing method applied to a server side according to an embodiment of the present invention;

2 is a flowchart showing a process of another service providing method applied to a server side according to an embodiment of the present invention;

FIG. 3 is a flowchart showing a process of a service providing method applied to a server side according to a preferred embodiment of the present invention; FIG.

4 is a flowchart showing a process of a service providing method applied to a user side according to an embodiment of the present invention;

FIG. 5 is a flowchart showing a process of a service providing method according to a preferred embodiment of the present invention; FIG.

6 shows a schematic diagram of an interface for selecting a service type in accordance with a preferred embodiment of the present invention;

FIG. 7 is a schematic diagram showing an interface for displaying detailed information of a courier pickup service according to a preferred embodiment of the present invention; FIG.

FIG. 8 is a schematic diagram showing an interface for displaying user information according to a preferred embodiment of the present invention; FIG.

9 is a schematic diagram showing an interface of returning a response message to a user (ie, Mr. Wang) according to a preferred embodiment of the present invention;

FIG. 10 is a schematic diagram showing an interface for displaying a return receipt message according to a preferred embodiment of the present invention; FIG.

FIG. 11 is a block diagram showing the structure of a service providing apparatus applied to a server side according to an embodiment of the present invention; FIG.

FIG. 12 is a block diagram showing the structure of a service providing apparatus applied to a user side according to an embodiment of the present invention; FIG.

FIG. 13 is a block diagram showing the structure of a service providing apparatus applied to a user side according to a preferred embodiment of the present invention.

Figure 14 is a block diagram schematically showing a computing device for performing a service providing method according to the present invention;

Fig. 15 schematically shows a storage unit for holding or carrying program code implementing the service providing method according to the present invention.

detailed description

The invention is further described below in conjunction with the drawings and specific embodiments.

The algorithms and displays provided herein are not inherently related to any particular computer, virtual system, or other device. Various general purpose systems can also be used with the teaching based on the teachings herein. The structure required to construct such a system is apparent from the above description. Moreover, the invention is not directed to any particular programming language. It is to be understood that the invention may be embodied in a variety of programming language, and the description of the specific language has been described above in order to disclose the preferred embodiments of the invention.

It is mentioned in the prior art that when a user needs a certain service, the user needs to store the contact information of the service provider in advance or query the contact information of the service provider, and the operation steps are cumbersome and complicated. Moreover, in the prior art, it is impossible to provide the user with contact information of the service provider that can serve the user in time according to the user information, thereby reducing the user experience.

In order to solve the above technical problem, an embodiment of the present invention provides a service providing method, and FIG. 1 shows a processing flowchart of a service providing method applied to a server side according to an embodiment of the present invention. Referring to FIG. 1, the flow includes at least steps S102 to S106.

Step S102: Receive a service request message, where the service request message carries current location information of the user and a required service type.

Step S104: Search for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.

Step S106: Send the user information to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information, where the user information carries the service request message and the contact information of the user.

According to the embodiment of the present invention, the service request message can be received, where the service request message carries the current location information of the user and the required service type. After receiving the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message. Thereafter, the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information. In the prior art, when the user needs the service, the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner. Therefore, the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently. After receiving the service request message, the embodiment of the present invention can search for the contact information of the service provider in the specified range and can provide the service required by the user according to the location information in the service request message, and send the user information to the service provider. The service provider actively contacts the user to provide services to the user. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. Ways to ensure that users can get what they need in the shortest possible time Services, improve service efficiency, and enhance the user experience.

As mentioned above, in the embodiment of the present invention, after the contact information of the service provider of the service type required by the user is provided within the specified range of the location information, the user information carrying the service request message and the contact information of the user is sent. To the service provider. To ensure that the user can know in time that the service request message has been sent to the service provider, preferably, the embodiment of the present invention sends a receipt message to the user after sending the user information to the service provider.

For example, when the service request message is received, according to the service request message, the current location information of the user is the No. 16 of the hometown of Wudaokou Hongcheng Community, and it is known that the service type required by the user is McDonald's delivery, and then according to the service request message, The user's location information is in the center of the circle with a radius of 5 kilometers. The contact information of the McDonald's delivery personnel who can provide the delivery is: John, 133-XXXX-YYYY. Send user information carrying the service request message and the user's contact information to John. Thereafter, a return receipt message is sent to the user for the user to know that the user information has been sent to John.

In the embodiment of the present invention, when the return receipt message is sent to the user, the receipt message may be sent to the user according to the success or failure of sending the user information to the service provider. That is, when the user information is sent to the service provider successfully, the following receipt message can be sent: "Your McDonald's delivery service has successfully placed the order, please ensure that the mobile phone is fully charged, in order to receive the outgoing person John's Union", otherwise, when If the transmission fails due to network problems or system failures, you can send the following receipt message: "The ordering system is busy, the delivery service you need is not successfully sent to the delivery personnel, we will send your McDonald's again after 3 minutes. Send the service to the delivery personnel, and send the feedback receipt message to you again after sending it, or you can send the following return message: "The network is abnormal. The delivery service you need is not successfully sent to the delivery personnel. Please resend it. Send a service request."

In addition, in the embodiment of the present invention, the return receipt message may be sent to the user only when the user information is sent to the service provider successfully. If the user does not receive the receipt message within a specified time (for example, 5 minutes), the user may be determined. The message sent to the service provider failed.

In the embodiment of the present invention, the contact information of the found service provider, and/or the contact information of the user sent to the service provider, may be any information that can be contacted to the service provider and/or the user. For example, the contact information may be a specific contact method (such as a phone number, a micro-signal code, a fly signal code, and a QQ (Tencent Chat Software) number), and may also be information such as an address, a web address, an email, and a contact name. For example, the contact information of the user carried in the user information sent to the service provider may include the name of the user, the phone number of the user, and the address of the user. When the service provider provides the service to the user, the user can be contacted according to the user's phone number to determine the time for providing the service to the user, and the current call object can be determined according to the user's name as the user who needs the service, and can be based on the user. The address provides services for the user (such as the door to pick up the courier, send the takeaway to the user).

According to the foregoing description of the service providing method provided by the embodiment of the present invention, the service type in the embodiment of the present invention may be any service type capable of providing on-site service, such as a courier service, a meal delivery service, and a home appliance repair service. House cleaning services, etc. In addition, the service type in the embodiment of the present invention may also be another service type that does not need to provide services at home. For example, according to the received service request message, determining that the user needs to reserve a restaurant, the restaurant that can reserve the meal within the specified range of the user location information may be determined, and the user information is sent to the restaurant service personnel, so that the service personnel can contact the user to determine the predetermined meal. Time, meal Information such as the number of people.

Therefore, the service providing method of the embodiment of the present invention can provide a service providing method for a plurality of service types for a user, avoiding the contact manner of the service provider that the user fails to store the required service in advance, and/or the found service provider cannot. Providing services in a timely manner leads users to obtain related services through complicated and cumbersome operation steps, and cannot obtain related service problems in time to improve user experience.

In the service providing method described above, after receiving the service request message, the embodiment of the present invention searches for the contact information of the service provider according to the service request message, and sends the user information according to the contact information of the found service provider to service provider. Thereafter, the service provider provides services to the user based on the user information. Another service providing method provided by an embodiment of the present invention will be described. FIG. 2 shows a process flow diagram of another service providing method applied to the server side according to an embodiment of the present invention. Referring to FIG. 2, the flow includes at least steps S202 to S206.

Step S202: Receive a service request message, where the service request message carries current location information of the user and a required service type.

Step S204: Search for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.

Step S206: Return a response message to the user, where the response message carries the contact information of the service provider.

According to the embodiment of the present invention, the service request message can be received, where the service request message carries the current location information of the user and the required service type. After receiving the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message. After that, the response message carrying the contact information of the service provider is returned to the user. In the prior art, when the user fails to store the contact information of the service provider with the service required by the user in advance, the contact information of the service provider capable of providing the required service can only be queried in the public query structure, and the query cannot be guaranteed. The service provider corresponding to the contact method can provide services to the user in time. The embodiment of the present invention can find the contact information of the service provider capable of providing the service type within the specified range of the location information, and return the information to the user according to the current location information of the user in the received service request message, and return to the user. In the technology, the user actively searches for the service provider's contact information, which makes it impossible to quickly and efficiently find the contact information of the service provider that can provide the service to the user in time, thereby improving the user experience.

The service providing method described in the flowcharts shown in FIG. 1 and FIG. 2, after finding the contact information of the service provider, respectively transmits the user information to the service provider, and transmits the contact information of the service provider to the user. Preferably, the embodiment of the present invention may also combine the service providing methods shown in FIG. 1 and FIG. FIG. 3 shows a process flow diagram of a service providing method applied to a server side according to a preferred embodiment of the present invention. Referring to FIG. 3, the flow includes at least steps S302 to S308.

Step S302: Receive a service request message, where the service request message carries current location information of the user and a required service type.

Step S304: Searching for the contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.

Step S306: Send user information to the service provider according to the contact information of the service provider, and the service provides The provider provides a service to the user according to the user information, where the user information carries the service request message and the contact information of the user.

Step S308, returning a response message to the user, where the response message carries the contact information of the service provider.

It should be noted that, as shown in the flowchart of FIG. 3, there is no fixed sequence of steps S306 and S308. That is, step S306 may be performed first, and then step S308 may be performed. Step S308 may be performed first, then step S306 may be performed, and steps S306 and S308 may be simultaneously performed. In this example, for convenience of introduction, step S308 is placed after step S306.

In the embodiment of the present invention, for example, the processing flow shown in FIG. 3, after finding the contact information of the service provider, sending the contact information of the service provider to the user, waiting for the service provider to actively contact the user to provide the user. The required service prevents the user from performing various complicated operations to obtain the required services, and avoids the current service of the found service provider, which cannot provide services to the user in time or can not provide services for the user within the predetermined time. (If the user information cannot be provided to the user on the day of receiving the user information), the user cannot be informed of the information that the user cannot provide the service in time.

Moreover, as shown in the processing flow shown in FIG. 3, after the contact information of the service provider is found, the contact information of the user can be sent to the service provider, so that the service provider can actively contact the user to provide the user with the required information. Service, which saves users the steps to obtain the required services and enhances the user experience.

The service providing method applied to the server side is described above, and based on the same inventive concept, a service providing method applied to the user side is provided. FIG. 4 shows a process flow diagram of a service providing method applied to a user side according to an embodiment of the present invention. Referring to FIG. 4, the flow includes at least steps S402 to S404.

Step S402, determining a service type required by the user, and acquiring current location information of the user.

Step S404: Send a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the contact information of the service provider that can provide the service type within the specified range of the location information according to the service request message. For the service provider to provide services to users.

According to the embodiment of the present invention, the type of service required by the user can be determined, and the current location information of the user is obtained, and then the service request information is sent to the server. The service request message carries the location information and the service type, and the server searches for the contact information of the service provider that can provide the service type within the specified range of the location information according to the service request message, so that the service provider provides the service for the user. Therefore, the service providing method according to the embodiment of the present invention can solve the problem in the prior art that when the user needs the service, the user can only contact the service provider according to the contact information of the service provider in advance or the contact information of the service provider that is queried. The problem of the problem, and solving the problem that the service provider contacted by the above method cannot provide the service to the user in time due to the distance and the like, and automatically finds the appropriate service provider according to the location information of the user, and is quick and efficient for the user. The benefits of providing services.

As shown in step S402 in FIG. 4, the embodiment of the present invention determines the type of service required by the user, and obtains the current location information of the user. Preferably, in the embodiment of the present invention, an information acquisition interface corresponding to the service type is displayed one by one. When a trigger instruction from the user is received at the information acquisition interface, it is determined that the service type corresponding to the information acquisition interface that receives the trigger instruction from the user is the service type required by the user. When determining what the user needs The service type, and obtain the current location information of the user, and send a service request message carrying the service type required by the user and the current location information to the server. The server finds contact information of the service provider capable of providing the service type within the specified range of the location information, and transmits the user information carrying the type of service required by the user and the location information to the service provider. After that, in order to ensure that the service provider is busy, the user cannot be informed of the message that the service cannot be provided in time, and the user is able to obtain the required service in time, the embodiment of the present invention preferably receives the response message from the server. The response message includes the contact information of the service provider. When the user requires a tighter service time limit, or the user does not receive the required service for a long time, the user can contact the service provider according to the contact information of the service provider in the response message.

Embodiment 1

In order to clarify the service providing method provided by the foregoing preferred embodiments, the service providing method provided by the embodiment of the present invention is introduced in a preferred embodiment. FIG. 5 shows a process flow diagram of a service providing method in accordance with a preferred embodiment of the present invention. Referring to FIG. 5, the flow includes at least steps S502 to S512. In this case, in order to introduce the process flow more concisely, the user is set to Mr. Wang.

In step S502, it is determined that the type of service required by Mr. Wang is a courier service, and the current location information of Mr. Wang is obtained.

In particular, Figure 6 illustrates a schematic diagram of an interface for selecting a service type in accordance with a preferred embodiment of the present invention. Referring to FIG. 6, an interface for selecting a service type is displayed on the information acquisition interface corresponding to the service type. In this example, the setting information acquisition interface is a button as shown in FIG. 6. The user can determine the type of service required by clicking the option button on the interface. That is, when the trigger instruction from the user is received at the information acquisition interface (ie, the button shown in FIG. 6), it is determined that the service type corresponding to the information acquisition interface that receives the trigger instruction is the service type required by the user.

As shown in FIG. 6, the preferred embodiment can provide common service types in the service type selection interface, such as express pick-up, take-out, appliance repair, restaurant reservation, cleaning service, and hourly work. In addition, users can view more service types by clicking the "Show more service types" button. Preferably, in this example, the user can return to the upper menu by clicking the arrow in the upper left corner of the interface, or the setting button at the upper right of the interface (ie, the three black dots at the upper right of FIG. 6). The vertically arranged icons) set the display interface. For example, set the service type commonly used by the user, or set the number of service types displayed on the display interface of the service type. For example, if six service types are displayed, the interface is as shown in FIG. 6.

Step S504, sending a service request message to the server.

Specifically, in this example, the request message sent to the server carries the current location information of the Mr. Wang (ie, the user in this example) and the service type (Express Pickup), and may carry more detailed information about the service required by the user. Information. FIG. 7 is a diagram showing an interface for displaying detailed information of a courier pickup service according to a preferred embodiment of the present invention. When Mr. Wang chooses the courier service, the interface jumps to the interface diagram shown in Figure 7. Users can fill in more detailed information about the required services in this interface, so that the service provider can provide users with more comprehensive and meticulous services. For example, Mr. Wang determines in the interface shown in Figure 7 that the courier in the courier pickup service required for this time is a domestic courier, and the number of packages to be sent is three, and the type of articles in the package is food.

Step S506, the server receives the service request message, and finds Mr. Wang according to the service request message. Contact information of the courier Wu Er who can provide courier service within the specified location information.

In step S506, according to the received service request message, it is determined that Mr. Wang's current location information is 27th floor of Wangwang Building, No. 2X Beitucheng Road, Haidian District. According to the position information, the contact information of the courier Wu Er who is closest to the position information of Mr. Wang in the circular range (ie, within the specified range) with the radius of 5 km is found.

Step S508, according to the contact information of Wu Er, the user information of Mr. Wang is sent to Wu Er, and Wu Er provides services to Mr. Wang according to the user information.

Specifically, FIG. 8 shows a schematic diagram of an interface for displaying user information in accordance with a preferred embodiment of the present invention. Referring to Figure 8, after finding the contact information of the courier Wu Er, the user information is sent to the courier Wu Er. The courier Wu Er was informed that the user's name was Mr. Wang, the user's phone number was 133XXXXYYYY, and he was informed that Mr. Wang's parcel was 3, and the packaged item type was food. The courier Wu Er could contact Mr. Wang through the user's phone to confirm the decision. Time. Moreover, since Mr. Wang’s packaged items are food, you can also know by phone whether Mr. Wang’s package is afraid of being squeezed. If the package is afraid of squeezing, you can pick it up at a later time to avoid damage to Mr. Wang’s parcel by other users.

Step S510, returning a response message to Mr. Wang, wherein the response message carries the contact information of the service provider.

It can be seen from the above description of the flowchart shown in FIG. 3 that there is no fixed execution order in step S508 and step S510. In this example, for the sake of brevity, step S508 is performed first, and then step S510 is performed.

Figure 9 is a diagram showing the interface of returning a response message to a user (i.e., Mr. Wang) in accordance with a preferred embodiment of the present invention. Referring to Figure 9, after finding the contact information of the courier Wu Er who can provide the courier pickup service within the specified range of Mr. Wang's current location information, return the response message "The Courier Pickup Service will be provided for you." Wu Er (Contact: 123-3221-00XX). Please keep your mobile phone unblocked, courier Wu Er will contact you in the near future. Mr. Wang can wait for the courier Wu Er to contact him. He can also contact the courier Wu Er according to the contact information of the courier Wu Er in the response message to avoid contact with Mr. Wang due to the busy business of the courier, resulting in delay. Mr. Wang’s express delivery will enhance the user experience.

In addition, as shown in Figure 9, in this example, you can also display the "Continue to send courier" button at the bottom of the interface. When Mr. Wang clicks the button, he can return to the courier pickup service interface as shown in Figure 7, and continue to obtain "Express. Pick up the service.

Step S512, sending a return receipt message to Mr. Wang, the process ends.

FIG. 10 shows a schematic diagram of an interface for displaying a return receipt message in accordance with a preferred embodiment of the present invention. When the user information of Mr. Wang is sent to the courier Wu Er according to the contact information of the courier Wu Er, the return receipt message “Respected users, the courier pickup service you selected has been successfully placed, please keep your mobile phone clear, so that The courier will contact you to Mr. Wang, so that Mr. Wang is informed that the user information has been sent to the courier Wu Er. It should be noted that the embodiment of the present invention may include only one of step S510 and step S512, which is not limited by the present invention.

The flowchart shown in Fig. 5 shows the processing flow of the service providing method of a preferred embodiment of the present invention. In addition, in the embodiment of the present invention, after the user obtains the required service, the service provider may also be evaluated. Price, for other users to understand the service provider in more detail before using the required service to choose the service provider that suits them, and the user's evaluation of the service provider can make the service provider know the lack of service to the user. In order to improve, to provide users with more efficient and quality services. For example, in the interface diagram of the return response message according to a preferred embodiment of the present invention shown in FIG. 9 to the user (ie, Mr. Wang), it is mentioned that the express delivery service for Mr. Wang is No. 09 courier Wu Er. After obtaining the required services, Mr. Wu can go to the courier company website where the courier Wu Er is located to evaluate the score of the courier Wu Er. E.g:

No. 09 courier Wu Er

Service attitude: five stars (out of five stars):

Service speed: four stars (out of five stars);

What the user wants to say: In order to prevent the cookies I sent out from being crushed, I specially took the pieces later and put my parcels on the top, which caused the service to be slow, but the attitude was very good and praised.

According to Mr. Wang's evaluation of No. 09 courier Wu Er, other users can know that the courier's service attitude is good and for the sake of the user. When other users need express delivery service, and the contact information of the obtained service provider is the contact information of the courier Wu Er and the contact information of another courier who does not evaluate well, other users can choose the service attitude is better. Courier Wu Er.

Based on the service providing method provided by the foregoing preferred embodiments, the embodiment of the present invention provides a service providing apparatus applied to a server side to implement a service providing method applied to a server side.

FIG. 11 is a block diagram showing the structure of a service providing apparatus applied to a server side according to an embodiment of the present invention. Referring to FIG. 11, the service providing apparatus of the embodiment of the present invention includes at least a receiving module 1110, a searching module 1120, and a sending module 1130.

The functions of the devices or components of the service providing apparatus applied to the server side of the embodiment of the present invention and the connection relationship between the parts are now described:

The receiving module 1110 is configured to receive a service request message, where the service request message carries current location information of the user and a required service type.

The searching module 1120 is coupled to the receiving module 1110 and configured to search for contact information of the service provider capable of providing the service type within the specified range of the location information according to the service request message.

The sending module 1130 is coupled to the searching module 1120, configured to send the user information to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information, where the user information carries the service request message. And the user's contact information.

In a preferred embodiment, the sending module 1130 is further configured to send a return receipt message to the user for the user to know that the user information has been sent to the service provider.

According to another embodiment of the present invention, the function of each device or component of the service providing apparatus shown in FIG. 11 and the connection relationship between the parts may also be:

The receiving module 1110 is configured to receive a service request message, where the service request message carries the current location information of the user and the required service type;

The searching module 1120 is coupled to the receiving module 1110, and configured to search, according to the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information;

The sending module 1130 is coupled to the searching module 1120 and configured to return a response message to the user, where the response message carries the contact information of the service provider.

Based on the service providing method provided by the foregoing preferred embodiments, the embodiment of the present invention provides a service providing apparatus applied to a user side to implement a service providing method applied to a user side.

FIG. 12 is a block diagram showing the structure of a service providing apparatus applied to a user side according to an embodiment of the present invention. Referring to FIG. 12, the service providing apparatus of the embodiment of the present invention includes at least a determining module 1210, an obtaining module 1220, and a sending module 1230.

The functions of each device or component applied to the service providing apparatus on the user side and the connection relationship between the parts of the embodiment of the present invention will now be described:

The determining module 1210 is coupled to the transmitting module 1230 and configured to determine the type of service required by the user.

The obtaining module 1220 is coupled to the sending module 1230 and configured to acquire current location information of the user.

The sending module 1230 is respectively coupled to the determining module 1210 and the obtaining module 1220, and configured to send a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the specified range of the location information according to the service request message. The contact information of the service provider of the service type can be provided for the service provider to provide services for the user.

FIG. 13 is a schematic structural diagram of a service providing apparatus applied to a user side according to a preferred embodiment of the present invention. Referring to FIG. 13, the service providing apparatus of the preferred embodiment further includes:

The receiving module 1240 is coupled to the determining module 1210 and configured to receive a response message from the server, where the response message includes the service provider's contact information.

In a preferred embodiment, the service providing apparatus further includes:

The display module 1250 is configured to display an information acquiring interface corresponding to the service type one-to-one;

The receiving module 1240 is further configured to receive a trigger instruction from the user at the information acquiring interface;

The determining module 1210 is further configured to: when the receiving module receives the triggering instruction, determine that the service type corresponding to the information acquiring interface that receives the triggering instruction is a service type required by the user.

According to any one of the preferred embodiments or the combination of the preferred embodiments, the embodiment of the present invention can achieve the following beneficial effects:

According to the embodiment of the present invention, the service request message can be received, where the service request message carries the current location information of the user and the required service type. After receiving the service request message, the contact information of the service provider capable of providing the service type within the specified range of the location information is found according to the service request message. Thereafter, the user information is sent to the service provider according to the contact information of the service provider, and the service provider provides the service to the user according to the user information. In the prior art, when the user needs the service, the user can only contact the service provider according to the contact information of the pre-existing service provider or the contact information of the service provider that is queried, and the service provider that is contacted through the prior art. It is not guaranteed to provide the required services to users in a timely manner. Therefore, the prior art service providing method is complicated and cumbersome for the user, and cannot achieve the purpose of obtaining the required service efficiently. After receiving the service request message, the embodiment of the present invention can search for the contact information of the service provider in the specified range and can provide the service required by the user according to the location information in the service request message, and send the user information to the service provider. , the service provider actively contacts the user, for the user Provide services. Therefore, the service providing method provided by the embodiment of the present invention can avoid the complicated operation of the user to find the contact manner of the service provider, and automatically find the contact of the service provider that can provide the service to the user in time according to the location information of the user. The way to ensure that users can get the required services in the shortest time, improve service efficiency, and enhance the user experience.

In the description provided herein, numerous specific details are set forth. However, it is understood that the embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures, and techniques are not shown in detail so as not to obscure the understanding of the description.

Similarly, the various features of the invention are sometimes grouped together into a single embodiment, in the above description of the exemplary embodiments of the invention, Figure, or a description of it. However, the method disclosed is not to be interpreted as reflecting the intention that the claimed invention requires more features than those recited in the claims. Rather, as the following claims reflect, inventive aspects reside in less than all features of the single embodiments disclosed herein. Therefore, the claims following the specific embodiments are hereby explicitly incorporated into the embodiments, and each of the claims as a separate embodiment of the invention.

Those skilled in the art will appreciate that the modules in the devices of the embodiments can be adaptively changed and placed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and further they may be divided into a plurality of sub-modules or sub-units or sub-components. In addition to such features and/or at least some of the processes or units being mutually exclusive, any combination of the features disclosed in the specification, including the accompanying claims, the abstract and the drawings, and any methods so disclosed, or All processes or units of the device are combined. Each feature disclosed in this specification (including the accompanying claims, the abstract and the drawings) may be replaced by alternative features that provide the same, equivalent or similar purpose.

In addition, those skilled in the art will appreciate that, although some embodiments described herein include certain features that are included in other embodiments and not in other features, combinations of features of different embodiments are intended to be within the scope of the present invention. Different embodiments are formed and formed. For example, in the claims, any one of the claimed embodiments can be used in any combination.

The various component embodiments of the present invention may be implemented in hardware, or in a software module running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that a microprocessor or digital signal processor (DSP) may be used in practice to implement some or all of the functionality of some or all of the components of the device or apparatus in accordance with embodiments of the present invention. The invention can also be implemented as a device or device program (e.g., a computer program and a computer program product) for performing some or all of the methods described herein. Such a program implementing the invention may be stored on a computer readable medium or may be in the form of one or more signals. Such signals may be downloaded from an Internet website, provided on a carrier signal, or provided in any other form.

For example, FIG. 14 shows a computing device in which a service providing method according to the present invention can be implemented. The computing device conventionally includes a processor 1410 and a computer program product or computer readable medium in the form of a memory 1420. The memory 1420 may be an electronic memory such as a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), an EPROM, a hard disk, or a ROM. The memory 1420 has any method for performing the above methods The storage space 1430 of the program code 1431 of the step. For example, storage space 1430 for program code may include various program code 1431 for implementing various steps in the above methods, respectively. The program code can be read from or written to one or more computer program products. These computer program products include program code carriers such as hard disks, compact disks (CDs), memory cards or floppy disks. Such a computer program product is typically a portable or fixed storage unit as described with reference to FIG. The storage unit may have storage segments, storage spaces, and the like that are similarly arranged to memory 1420 in the computing device of FIG. The program code can be compressed, for example, in an appropriate form. Typically, the storage unit includes computer readable code 1431', ie, code that can be read by, for example, a processor such as 1410, which when executed by the computing device causes the computing device to perform each of the methods described above step.

"an embodiment," or "an embodiment," or "an embodiment," In addition, it is noted that the phrase "in one embodiment" is not necessarily referring to the same embodiment.

It is to be noted that the above-described embodiments are illustrative of the invention and are not intended to be limiting, and that the invention may be devised without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as a limitation. The word "comprising" does not exclude the presence of the elements or steps that are not recited in the claims. The word "a" or "an" The invention can be implemented by means of hardware comprising several distinct elements and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means can be embodied by the same hardware item. The use of the words first, second, and third does not indicate any order. These words can be interpreted as names.

In this regard, it will be appreciated by those skilled in the <RTIgt;the</RTI> <RTIgt; </ RTI> <RTIgt; </ RTI> <RTIgt; </ RTI> <RTIgt; The content directly determines or derives many other variations or modifications consistent with the principles of the invention. Therefore, the scope of the invention should be understood and construed as covering all such other modifications or modifications.

In addition, it should be noted that the language used in the specification has been selected for the purpose of readability and teaching, and is not intended to be construed or limited. Therefore, many modifications and changes will be apparent to those skilled in the art without departing from the scope of the invention. The disclosure of the present invention is intended to be illustrative, and not restrictive, and the scope of the invention is defined by the appended claims.

Claims

A service delivery method, including:

Receiving a service request message, where the service request message carries current location information of the user and a required service type;

Searching, according to the service request message, contact information of a service provider capable of providing the service type within the specified range of the location information;

Sending user information to the service provider according to the contact information of the service provider, where the service provider provides a service to the user according to the user information, wherein the user information carries the service request The message and the contact information of the user.
The method of claim 1, wherein after the user information is sent to the service provider according to the contact information of the service provider, the method further includes:

Sending a return receipt message to the user for the user to know that the user information has been sent to the service provider.
The method of claim 1 or 2, wherein the contact information comprises at least one of the following:

Contact details, address, web address, email, contact name.
The method according to any one of claims 1 to 3, wherein the type of service comprises at least one of the following:

Delivery Service;

Meal delivery service;

Appliance repair service;

House cleaning service.
A service delivery method, including:

Receiving a service request message, where the service request message carries current location information of the user and a required service type;

And finding, according to the service request message, contact information of a service provider capable of providing the service type within the specified range of the location information;

Returning a response message to the user, wherein the response message carries contact information of the service provider.
A service delivery method, including:

Determining the type of service required by the user, and obtaining current location information of the user;

Sending a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the location information within the specified range according to the service request message, and can provide the location Contact information of a service provider of a service type for the service provider to provide for the user.
The method of claim 6, wherein after the service request message is sent to the server, the method further comprises:

Receiving a response message from a server, wherein the response message includes a connection of the service provider Department information.
The method according to claim 6 or 7, wherein said determining a type of service required by the user comprises:

Displaying an information acquisition interface corresponding to the service type one-to-one;

When receiving the triggering instruction from the user at the information obtaining interface, determining that the service type corresponding to the information acquiring interface that receives the triggering instruction is the service type required by the user.
The method according to any one of claims 6 to 8, wherein the contact information comprises at least one of the following:

Contact details, address, web address, email, contact name.
The method of any one of claims 6 to 9, wherein the type of service comprises at least one of the following:

Delivery Service;

Meal delivery service;

Appliance repair service;

House cleaning service.
A service providing device comprising:

a receiving module, configured to receive a service request message, where the service request message carries current location information of the user and a required service type;

a searching module, configured to search, according to the service request message, contact information of a service provider capable of providing the service type within the specified range of the location information;

a sending module, configured to send user information to the service provider according to the contact information of the service provider, where the service provider provides a service to the user according to the user information, where the user information carries There is the service request message and the contact information of the user.
The apparatus of claim 11, wherein the sending module is further configured to:

Sending a return receipt message to the user for the user to know that the user information has been sent to the service provider.
A service providing device comprising:

a receiving module, configured to receive a service request message, where the service request message carries current location information of the user and a required service type;

a search module, configured to search, according to the service request message, contact information of a service provider capable of providing the service type within a specified range of the location information;

The sending module is configured to return a response message to the user, where the response message carries the contact information of the service provider.
A service providing device comprising:

Determining a module configured to determine the type of service required by the user;

Obtaining a module, configured to obtain current location information of the user;

a sending module, configured to send a service request message to the server, where the service request message carries the location information and the service type, and the server searches for the specified range of the location information according to the service request message Contact information for the service provider of the service type can be provided The service provider provides services to the user.
The apparatus according to claim 14, further comprising:

And a receiving module, configured to receive a response message from the server, where the response message includes contact information of the service provider.
The device according to claim 15, further comprising:

a display module configured to display an information acquisition interface corresponding to the service type;

The receiving module is further configured to receive a trigger instruction from the user at the information obtaining interface;

The determining module is further configured to: when the receiving module receives the triggering instruction, determine that a service type corresponding to an information acquiring interface that receives the triggering instruction is a service type required by the user.
A computer program comprising computer readable code, when the computer readable code is run on a computing device, causing the computing device to perform the service providing method of any one of claims 1-10.
A computer readable medium storing the computer program of claim 17.