JP2007067544A - Web server with third party call control function - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a Web server through which telephone communication can be established between a user and an appropriate contact in quick response to a telephone contact request with the contact concerning useful information such as service information or commodity information provided on a Web page. <P>SOLUTION: The Web server for distributing at least a piece of useful information to a plurality of user terminals holds user telephone numbers in association with respective user terminals, and holds at least one contact telephone number in association with each piece of useful information. In response to a telephone contact request corresponding to a piece of useful information provided from one user terminal, a user telephone number corresponding to that user terminal and one contact telephone number corresponding to the piece of useful information are extracted, and call connection is made between the telephones by performing call transmission toward the telephones corresponding, respectively, to the extracted user telephone number and contact telephone number. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a Web server that distributes useful information such as service information and product information that are expected to require telephone contact such as telephone ordering and detailed inquiry via a data network such as the Internet.

  2. Description of the Related Art Conventionally, service information and product information are provided from a business operator to a user via a web server. The user acquires service information and product information from the contents described on the homepage. Further, a user who wants to make an order or purchase consultation often checks a telephone number described on a homepage and makes a call from a telephone such as a mobile phone on hand.

However, in this form of use, there is an inconvenience that even if a telephone call error or a message is spoken, it is transferred to another person in charge and the same person must be told again to the person in charge. As a technique for improving user convenience, for example, in Patent Document 1, a Web browser viewer can select a desired sales person on a Web page, and contact by e-mail or telephone at a specified time. A system that can be taken is disclosed.
JP 2002-99797 A

  However, this disclosed technique is intended to allow a user to select a sales representative, and only expects a specific action such as a telephone call or an e-mail transmission from the selected representative.

  An object of the present invention is to make a telephone call between a user and an appropriate contact in response to a request for contact with a contact related to useful information such as service information and product information provided by a Web page. It is to provide a Web server that can be made available.

  A Web server according to the present invention is a Web server that distributes at least one useful information piece to a plurality of user terminals, holds a user telephone number in association with each of the user terminals, and uses the useful information piece. In response to a telephone contact request corresponding to one piece of useful information supplied from one of the user terminals. Telephone number extraction means for extracting a user telephone number corresponding to the user terminal and one contact telephone number corresponding to the useful information piece, and telephones respectively corresponding to the extracted user telephone number and contact telephone number Call connection means for making a call to each of the telephones and connecting the telephones to each other.

  According to the present invention, a telephone call between a user and an appropriate contact can be made immediately in response to a request for contact with a contact related to useful information such as service information and product information provided by a Web page. Become.

  Embodiments of the present invention will be described in detail with reference to the accompanying drawings.

  FIG. 1 shows an embodiment of the present invention, and shows the entire configuration including a Web server according to the present invention. A user terminal 30, a Web server 50, and an IP-PBX server 40 are connected to an IP network 10 such as the Internet. On the other hand, a user telephone 31 and an IP-PBX server 40 are connected to the telephone network 20. The user terminal 30 is a terminal such as a personal computer used by the user, and is a terminal that can be used for browsing a homepage on the Internet, that is, a Web page by software such as a browser. The user telephone 31 is a telephone usually used by users such as a fixed telephone and a mobile phone. In the present embodiment, only one set of the user terminal 30 and the user telephone 31 is shown as an example, but the present invention naturally assumes a set of many user terminals and user telephones. Further, the IP network 10 and the telephone network 20 may be integrated to form a single network that enables not only voice signals but also data transmission like a mobile phone network.

  The IP-PBX server 40 is a server that provides a private branch exchange function using VoIP technology. The IP-PBX server 40 is connected to a plurality of person-in-charge telephones 61 to 6n (n is a positive number). In FIG. 1, only a combination of one IP-PBX server 40 and a plurality of person-in-charge telephones 61 to 6n set up by one operator is shown. However, in the present embodiment, such a combination is applied to a plurality of operators. Shall exist. The web server 50 is a computer having a normal web server function for delivering a web page to the user terminal 30 via the IP network 10.

  FIG. 2 shows a more detailed configuration of the Web server according to the present invention. Here, the Web server 50 includes an HTTP server 54, a homepage content 55, an HTTP servlet unit 56, a SIP server 57, a user database (indicated as DB in the figure) 51, a provider information database 52, And a company employee information database 53.

  The HTTP server 54 has a function of distributing homepage content 55 to be held in response to a browsing request supplied via the IP network 10. The HTTP servlet unit 56 has a function of performing login authentication by referring to the registered contents of the user information database 51 and a function of detecting a click operation by the user for an inquiry request. In response to the click operation detected by the HTTP servlet unit 56, the SIP servlet unit 57 determines the person in charge of the business operator from the requirements requested by the user, and determines the telephone number of the person in charge and the user telephone. It has a function to perform third party call control (hereinafter referred to as 3PCC) for making a call connection. 3PCC is different from a normal call connection in which a call is received from a call terminal, and a third-party device such as a computer device connected to a network is directed to both terminals for call purposes. This is a control method in which a call is made and a call connection is established between the two in response to an incoming call. In the present embodiment, a call connection is established between a person-in-charge telephone (for example, a person-in-charge telephone 61) corresponding to the business and the user telephone 31.

  The data management unit 58 has a management function for setting and updating the user information database 51, the company information database 52, and the company employee information database 53 in accordance with the operation input of the operator.

  FIG. 3 shows a configuration example of the user information database. The user information database 51 stores information for each user corresponding to each user terminal. Referring to this figure, a “user ID” that is unique to the user, a “password” for the user to access the home page of the Web server 50, “user name”, “address”, It consists of a user's personal information such as a “telephone number” and a “permission list” in which it is set to which business operator the personal information is disclosed or not permitted. For example, for the user with the user ID “003”, the permission list is set to “permit only 001”, and personal information such as the user name and telephone number is permitted only to the operator with the business ID “001”. It has become so.

  By setting the user information database 51 as described above, the user can disclose personal information only to authorized businesses. If you do not want to share your personal information with more than one company, for example, if the company that purchases the product is Company A and the transportation is Company C, the user will only be able to contact Conditions such as allowing disclosure can be set in the system. As a result, only the user ID is notified to the company A, the company A requests the delivery of the product together with the user ID to the company C, and the company C obtains the personal information from the system based on the user ID and obtains the product. It can be transported.

  The method for limiting the disclosure range of personal information is not limited to the method of permitting only the measurement business operator, but a method of grouping business operators and setting permission or non-permission for each group is also possible.

  FIG. 4 shows a configuration example of the company information database and the company employee information database. The business operator information database 52 is a database in which information for identifying a business operator is stored. The business operator ID unique to the business operator and the employee of the business operator access the personal information of the user. "Password" and "Operator name". The company employee information database 53 is a database in which information on employees belonging to the company is stored. The "company ID", the "employee ID", and the "employee name" unique to the employee are stored. , “Employee telephone number”, “Business ID” determined from the work in charge of the employee, and “Presence information” of the employee. The business ID is set in association with each of a plurality of pieces of service information and product information included in homepage content distributed by the Web server 50.

  As an example, regarding “Company B”, the company ID is set to “002” in the company information database 52. In the business operator information database 52, information of a plurality of employees “A employee, B employee, and C employee” is set corresponding to the business operator ID “002”. Here, the same business ID “012” is set for the B employee and the C employee. With this setting, it is possible to assign a plurality of employees as contacts related to useful information associated with the business ID “012”. Thereby, even when one of the persons in charge is absent, it is possible to select another person in charge at work. Information on the presence or absence of the person in charge is set in “presence information”.

  FIG. 5 shows a processing procedure executed with the Web server according to the present invention as the core. As a premise, in the system configuration shown in FIG. 1 and FIG. 2, information about the user and information about the operator are set in advance in the user information database, the operator information database, and the operator employee database. .

  First, the user terminal 30 logs in to the web server (step S1). At this time, the user inputs the login ID and password to the user terminal 30. The Web server 50 performs a login authentication process in response to this login (step S2). In the login authentication process, the appropriateness of the combination of the login ID and the password input by the user is confirmed by referring to the user information database. If it is determined to be appropriate, the Web server 50 publishes a site corresponding to the login permission (step S3).

  Next, when the user wants to inquire directly about certain useful information by telephone in the logged-in site, for example, the user clicks an “inquiry button by telephone” in the display screen of such useful information. Thereby, the user terminal 30 transmits the inquiry request designating the identification information of the useful information, that is, the business ID, to the Web server 50 (step S4).

  In response to the inquiry request, the Web server 50 searches for the person in charge corresponding to the business ID from the company information database and the company employee information database and extracts the telephone number of the person in charge (step S05). Next, the Web server 50 sends a call to the extracted telephone number by transmitting an INVITE message in the SIP protocol (step S6). At this time, the user ID and the business ID are recorded in the subject that is the Message Header element of the INVITE message in the SIP protocol.

  The IP-PBX server 40 receives the INVITE message that is a call directed to the telephone number of the person in charge, and calls the person-in-charge telephone 61 corresponding to the telephone number (step S7). In response to the call, the person in charge telephone 61 displays the user name and the content of the business based on the user ID and the business ID recorded in the INVITE message when the disclosure of personal information is permitted. (Step S8). Thereby, the person in charge can confirm a user and a business. In response to the off-hook operation of the person in charge, the person-in-charge telephone 61 transmits a response signal to the Web server via the IP-PBX server 40 (step S9).

  The Web server 50 that has detected the response signal transmits a call by sending an INVITE message in the SIP protocol to the telephone number of the user obtained from the user information database (step S10). In response to the call, the user telephone 31 may display the person in charge (employee name) (step S11). Thereby, the user can confirm the person in charge of the other party. In response to the user's off-hook operation, the user telephone 31 transmits a response signal to the Web server 50 (step S12). In response to this, the Web server 50 establishes a call between the user telephone 31 and the person-in-charge telephone 61 (step S13).

  If the user permits the business operator to disclose personal information, the person-in-charge telephone 61 is stored in the Web server 50 using an appropriate password set in advance even during a call. The personal information corresponding to the user ID in the user information database to be displayed can be referred to and displayed (step S14).

  FIG. 6 shows an example of a Web page distributed by the Web server. In this example, it is assumed that company A, which is a business, sells product B on its corporate homepage 60. The user can directly make a purchase by clicking the purchase button 61, but can inquire related information such as details about the product B by clicking the “inquiry by phone” button 62. In other words, a call between the person in charge of sales of the product B is placed on the user's user telephone. Further, by clicking the “inquiry about delivery by telephone” button 63, it is possible to inquire the delivery company about delivery of the product B. That is, a call is made to the user's user telephone with a delivery person in charge of company C delivering the product B.

  As is clear from the above embodiments, by using the Web server according to the present invention, the user does not need to be aware of the telephone number of the business operator and can immediately make a call with the person in charge of the product or service. . As in the past, when inquiring about a product, there is no situation in which a telephone is transferred many times or a message is transmitted each time, and a form that is highly convenient for both users and businesses can be realized.

  The web server according to the present invention can be used in various ways. For example, assuming a business operator that performs home delivery pizza, an immediate telephone call between a user and a salesperson can be performed in response to a user clicking operation on a product sales homepage. At this time, the salesperson can accept the order without referring to the address and name by referring to the personal information of the user. For business operators, it is only necessary to handle calls with users registered in advance, and the business operators can obtain a kind of user authentication means.

It is a block diagram which shows the Example of this invention and shows the whole structure containing the web server by this invention. It is a block diagram which shows the more detailed structure of the web server by this invention. It is a figure which shows the structural example of a user information database. It is a figure which shows the structural example of a company information database and a company employee information database. It is a sequence diagram which shows the processing procedure performed centering on the Web server by this invention. It is a figure which shows the example of a display of the web page which a web server distributes.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 IP network 20 Telephone network 30 User terminal 31 User telephone 40 IP-PBX server 50 Web server 51 User information database 52 Operator information database 53 Operator employee information database 54 HTTP server part 55 Homepage content 56 HTTP servlet part 57 SIP servlet part 58 DB management part

Claims (6)

A web server that distributes at least one piece of useful information to a plurality of user terminals,
Telephone number holding means for holding a user telephone number in association with each of the user terminals and holding at least one contact telephone number in association with each of the useful information pieces;
In response to a telephone contact request corresponding to one piece of useful information supplied from one of the user terminals, a user telephone number corresponding to the user terminal and one contact address corresponding to the useful information piece A telephone number extracting means for extracting a telephone number;
Call connection means for making a call connection to each of the telephones corresponding to the extracted user telephone number and contact telephone number and making a call connection between the telephones;
Web server characterized by including.   2. The Web server according to claim 1, wherein each of the contact telephone numbers is a telephone number of a telephone of each person in charge who is classified into each business providing the useful information piece.   When there are a plurality of persons in charge corresponding to the useful information, the telephone number extracting unit determines one person in charge based on the presence information of each person in charge, and sets the telephone number of the person's telephone as the contact telephone. The Web server according to claim 2, wherein the Web server is extracted as a number.   The apparatus further includes means for holding personal information of each user corresponding to each of the user terminals and providing the personal information to a telephone of each person in charge classified as each business provider providing the useful information piece. The web server according to claim 1.   5. The Web server according to claim 4, further comprising means for setting whether the provision of the personal information is permitted or not permitted for each business operator for each user.   The call connection means performs the outgoing call operation by transmitting an INVITE message based on a SIP protocol to each telephone corresponding to each of the user telephone number and the contact telephone number. The web server described.

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