CN102394988A - Precalling signaling - Google Patents
Precalling signaling Download PDFInfo
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- CN102394988A CN102394988A CN2011103632669A CN201110363266A CN102394988A CN 102394988 A CN102394988 A CN 102394988A CN 2011103632669 A CN2011103632669 A CN 2011103632669A CN 201110363266 A CN201110363266 A CN 201110363266A CN 102394988 A CN102394988 A CN 102394988A
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Abstract
The invention discloses a precalling signaling that comprises an individual call entity, a precalling signaling server, an enterprise call entity and a soft switch media platform server. The signaling is used as supplement of a current telecommunication signaling. According to the invention, it is supported that word information can be carried in a signaling message; the signaling can be combined with a current telephone network; and transmission can be carried out by a data network; therefore, before an enterprise user makes a conversation with a client, the enterprise user can know a purpose of the call required by the client and a demand of the client in advance according to the word information, so that preparation can be made for the call of the next step. In the current calling mode between an enterprise and a client, the enterprise user can not know the purpose and the intention of the client that asks to make a call; however, the above-mentioned problem is solved according to the invention. Therefore, it is avoided that an enterprise user is disturbed by malicious and nuisance calls; the enterprise user is helped to deal with a call request from a client reasonably; and time is saved and a workload is reduced. Moreover, good service preparation can be made timely by the enterprise user before the call is made by the client; and thus, a service quality is improved and service efficiency is enhanced.
Description
Technical field
The present invention relates to communication and computer realm, relate in particular to a kind of preparatory conversation signaling.
Background technology
In communication system; The transmission of any practical application information transmission of some control informations that invariably accompanies between the communication apparatus; They are between two entities of telecommunications network, and transmission is special in setting up and controlling the information that continues, and these information just are called signaling in communication network.At present, International Standards Organization has formulated the signaling standard that is applicable to variety of network environments, as is applied to the signalling system No.7 of PSTN, the DSS1 of Access Network application and SIP signaling that V5.2 signaling, NGN net or the like.
Signaling message generally comprises relevant control informations such as the inquiry/response between call setup, monitoring, dismounting, the process, does not allow to carry other any practical application information, like voice data, Word message etc.Therefore,, can only carry out corresponding operation response by the communication entity both sides that continued, such as agree, or refusal, and do not receive other relevant the other side's message data.
Along with the continuous development of the communication technology, people are also increasingly high to the requirement of communication service.Under many circumstances, people hope to know in advance that the other side asks the intention of conversing, so that can be ready for next step conversation of both sides.In the existing communication technology, be used to control the telephone signaling that both sides continue, can carry caller ID, calling party's telephone number, the permission user does to reply or refuse and operates, but other message datas of calling party can not be provided.In case the called subscriber carries out after the response operation, will get into both sides' talking state immediately, at this moment, the user can know that before conversation the expectation that the other side is intended to also just vanishes thereupon.
Summary of the invention
The technical problem that the present invention will solve proposes a kind of preparatory conversation signaling exactly; This signaling is replenishing existing telephony signaling; Support to carry Word message in the signaling message, and combine, transmit through data network with existing telephone network; The enterprise customer can not know the problem of client requests conversation intention in advance in solution existing enterprise and the client's call mode, the problem that efficiency of service is low, service quality is not high, personnel cost is wasted that further solution causes therefrom.
Technical scheme of the present invention realizes in the following way:
A kind of preparatory conversation signaling comprises individual conversation entity, converse signal server, enterprise's conversation entity, soft switch media platform server four parts in advance, realizes that the method for conversation is in advance:
Enterprise's conversation entity is realized interconnecting of preparatory conversation signal server and soft switch media platform server through the Internet network; Individual's conversation entity is realized being connected with the signal server of conversing in advance through Internet, and realizes interconnecting through public telecommunication network and soft switch media platform server; The conversation signal server is realized being connected through inner private network with soft switch media platform server in advance; And
Before individual conversation entity was set up talking link with enterprise conversation entity, the client obtained the enterprise's Yellow Page that is stored in the preparatory conversation signal server through individual's entity of conversing, and specifies the object of conversing at enterprise's Yellow Page; And
The call request of client's input characters form on the individual converses entity is also sent, and the call request of transmission sends to enterprise's conversation entity in real time via preparatory conversation signal server; And
The call request of written form shows that on the display interface of enterprise's conversation entity enterprise's object is after viewing above-mentioned call request, and the selection of conversing accordingly comprises and conversation immediately, callback after a while, transfer call and refusal conversation; And
Enterprise conversation entity selection is conversed with individual's conversation entity or during callback after a while immediately; The speech channel that soft switch media platform server is set up individual's conversation entity and enterprise conversation inter-entity by public telecommunication network link, and the transmission and the processing of Media Stream that realizes conversing the individual entity and enterprise converse inter-entity.
Further, described preparatory conversation signal server and soft switch media platform server can be same physical server equipment.
Described preparatory conversation signaling is supported the link between two communication entities, as between mobile phone and the mobile phone, mobile phone is connected with the PC of binding fixed line or the signaling between the PAD.
Described enterprise Yellow Page is enterprise's address book of enterprise's opening, and enterprise's address book only comprises business enterprice sector title, the contact person of department and telephone number.
Further, described concrete telephone number does not show on the individual converses the entity display interface.
The described written form that is input on individual's conversation entity comprises Chinese character, letter and number.
Described conversation immediately is meant after enterprise conversation object is being seen the literal call request that the client sends, immediately to preparatory conversation signal server initiation request, with the talking link between foundation and this client; Said callback after a while is meant after enterprise conversation object is being seen the literal call request that the client sends; Temporary transient not to the call request of preparatory conversation signal server initiation with this client; But select to postpone; This customer information is joined in the task list, initiate conversation to this client with the mode of callback more after a while; Said transfer call is meant enterprise conversation object after seeing the literal call request that the client sends, and thinks that this conversation do not answer this department to accept, but the conversation that other departments accept, soon this call request shifts to other departments through preparatory conversation signal server; The conversation of described refusal is meant after enterprise's conversation object is being seen the literal call request that the client sends, and do not initiate the call request with this client, also do not preserve this customer information, directly returns the result that refusal is conversed to individual's entity of conversing; Described adding blacklist is meant that enterprise's conversation object can join the client's number that sends call request in the blacklist, and the client who adds blacklist can not send call request to this enterprise's object again.
Beneficial effect of the present invention is: effectively solved in existing enterprise and the client's call mode, the enterprise customer can not know the purpose of client requests conversation and the problem of intention in advance, avoids the enterprise customer to receive the interference of malice, harassing call; Help the enterprise customer can rationally handle client's call request; Save time, reduce workload, and can make the enterprise customer in time carry out the service preparation before with client's conversation; Promote service quality, improve efficiency of service.
Description of drawings
A kind of preparatory conversation signaling constituent relation figure of Fig. 1;
A kind of preparatory conversation signaling network structural topology figure of Fig. 2;
A kind of preparatory conversation implementing signalling of Fig. 3 is the schematic flow sheet of conversation in advance;
Embodiment
As depicted in figs. 1 and 2; A kind of preparatory conversation signaling comprises individual conversation entity, converse signal server, enterprise's conversation entity, soft switch media platform server, public telecommunication network and Internet network six parts six parts in advance; Enterprise's conversation entity is realized interconnecting of preparatory conversation signal server and soft switch media platform server through the Internet network; Individual's conversation entity and enterprise's conversation entity are realized interconnecting through public telecommunication network and soft switch media platform server, and converse in advance signal server and soft switch media platform server are realized interconnecting through data cable.
Individual conversation entity and enterprise conversation entity are two communication entities of signal server through Internet network or communication network control connection of conversing in advance, and individual's conversation entity and the enterprise entity of conversing is mobile phone or PC; In advance the conversation signal server is as the Control Server of conversation signaling in advance, be used to set up two communication, message between the conversation entity transmission and reception, data preservation and read etc.; Soft switch media platform server is responsible for realizing with communication network the media stream delivery and the processing of call proceeding, conversation inter-entity.
The method of utilizing a kind of preparatory conversation implementing signalling of the present invention to converse in advance is:
Step 1: the client is through individual's conversation entity, to enterprise's Yellow Page request of preparatory conversation signal server transmission needs;
Step 2: the signal server of conversing in advance pushes to individual's conversation entity with enterprise's Yellow Page of correspondence;
Step 3: the client selects the conversation object through individual's conversation entity on enterprise's Yellow Page;
Step 4: client's input characters communicating request information, and send;
Step 5: the communicating request information that the signal server of conversing is in advance sent the client sends to enterprise's conversation entity;
Step 6: the enterprise personnel that is selected conversation views this call request through enterprise's conversation entity;
Step 7: enterprise personnel is handled client's call request;
Call request is selected one of following four kinds of modes of operation:
Mode of operation one: conversation immediately
1, enterprise personnel sends call request to preparatory conversation signal server immediately;
2, the signal server of conversing in advance makes a call to client and enterprise personnel simultaneously;
Mode of operation two: callback after a while
1, enterprise personnel sends callback message after a while to preparatory conversation signal server;
2, the signal server of conversing in advance joins this client in the task list;
3, the signal server of conversing in advance sends to individual conversation entity with callback result after a while;
Mode of operation three: transfer call
1, receives converse the in advance enterprise personnel A of signaling of client, can select an other staff B of enterprise, send transfer call message to preparatory conversation signal server;
2, telephony server is transmitted client's preparatory conversation signaling to enterprise personnel B in advance;
3, after enterprise personnel B receives preparatory conversation signaling, can select equally to converse immediately, callback after a while, transfer call, refusal conversation, the client added blacklist etc.;
Mode of operation four: refusal conversation
1, enterprise personnel sends the refusal call message to preparatory conversation signal server;
2, the signal server of conversing in advance will be refused session results and send to individual conversation entity;
Mode of operation five: the client is added blacklist
1, enterprise personnel sends to preparatory conversation signal server the client is added the blacklist request;
2, the signal server of conversing in advance joins this client in the blacklist;
3, the signal server of conversing in advance adds the blacklist result with the client and sends to individual conversation entity;
Step 8: when enterprise personnel had been selected conversation immediately or after a while the client carried out callback, the signal server of conversing in advance sent calling customer and enterprise personnel both sides telephone number to soft switch media platform server, and sets up the instruction that speech channel connects;
Step 9: soft switch media platform server sends telephony signaling respectively to communication network, calling customer telephone number, calling enterprise personnel telephone number, and wait both sides off-hook is replied;
Step 10: behind both sides' off-hook, soft switch media platform server carries out audio mixing with the Media Stream of both sides' speech channel in the inner soft meeting room of server, realize both sides' conversation.
Can find out through above-mentioned steps; Before the client need converse with enterprise, must send call request to the enterprise customer, in order to the purpose and the demand of its request conversation this time to be described; The enterprise customer can be understood and prepare in advance, judge accurately and the processing of conversing to make.Technical scheme of the present invention reduces enterprise customer's workload, improves work quality and efficient.
Disposing management software in the conversation signal server in advance, this software is mainly realized following function: enterprise's yellow page information is stored and managed; Receive and handle the logging request of personal communication entity and enterprise communication entity; To carrying out the presence management of personal communication entity and enterprise communication entity; Push enterprise's Yellow Page to the personal communication entity; Receive the preparatory conversation signaling that calling party's communication entity sends, and it is resolved,,, confirm a callee by prior self-defining logic script according to enterprise communication entity current state; Transmit conversation signaling in advance to callee's communication entity; Receive replying of callee's communication entity, and transmit response result to the calling party; According to callee's response result, according to the processing logic of configured in advance, handle accordingly, for example: agree, drive then that the bottom SoftSwitch carries out the continuing of both sides, medium are handled operation.
Claims (7)
1. a preparatory conversation signaling is characterized in that, by individual converse entity, converse signal server, enterprise's conversation entity, soft switch media platform server four parts in advance, realizes that the method for conversation is in advance:
Enterprise's conversation entity is realized interconnecting of preparatory conversation signal server and soft switch media platform server through the Internet network; Individual's conversation entity is realized being connected with the signal server of conversing in advance through Internet, and realizes interconnecting through public telecommunication network and soft switch media platform server; The conversation signal server is realized being connected through inner private network with soft switch media platform server in advance; And
Before individual conversation entity was set up talking link with enterprise conversation entity, the client obtained the enterprise's Yellow Page that is stored in the preparatory conversation signal server through individual's entity of conversing, and specifies the object of conversing at enterprise's Yellow Page; And
The call request of client's input characters form on the individual converses entity is also sent, and the call request of transmission sends to enterprise's conversation entity in real time via preparatory conversation signal server; And
The call request of written form shows that on the display interface of enterprise's conversation entity enterprise's object is after viewing above-mentioned call request, and the selection of conversing accordingly comprises and conversation immediately, callback after a while, transfer call and refusal conversation; And
Enterprise conversation entity selection is conversed with individual's conversation entity or during callback after a while immediately; The speech channel that soft switch media platform server is set up individual's conversation entity and enterprise conversation inter-entity by public telecommunication network link, and the transmission and the processing of Media Stream that realizes conversing the individual entity and enterprise converse inter-entity.
2. a kind of preparatory conversation signaling as claimed in claim 1 is characterized in that, described preparatory conversation signal server and soft switch media platform server can be same physical server equipment.
3. a kind of preparatory conversation signaling as claimed in claim 1 is characterized in that, the signaling of conversing is in advance supported the link between two communication entities, as between mobile phone and the mobile phone, mobile phone is connected with the PC of binding fixed line or the signaling between the PAD.
4. a kind of preparatory conversation signaling as claimed in claim 1 is characterized in that, described enterprise Yellow Page is enterprise's address book of enterprise's opening, and enterprise's address book only comprises business enterprice sector title, the contact person of department and telephone number.
5. like claim 1 or 4 described a kind of preparatory conversation signalings, it is characterized in that described concrete telephone number does not show on the individual converses the entity display interface.
6. a kind of preparatory conversation signaling as claimed in claim 1 is characterized in that, the described written form that is input on individual's conversation entity comprises Chinese character, letter and number.
7. a kind of preparatory conversation signaling as claimed in claim 1; It is characterized in that; Described conversation immediately is meant after enterprise conversation object is being seen the literal call request that the client sends, immediately to preparatory conversation signal server initiation request, with the talking link between foundation and this client; Said callback after a while is meant after enterprise conversation object is being seen the literal call request that the client sends; Temporary transient not to the call request of preparatory conversation signal server initiation with this client; But select to postpone; This customer information is joined in the task list, initiate conversation to this client with the mode of callback more after a while; Said transfer call is meant enterprise conversation object after seeing the literal call request that the client sends, and thinks that this conversation do not answer this department to accept, but the conversation that other departments accept, soon this call request shifts to other departments through preparatory conversation signal server; The conversation of described refusal is meant after enterprise's conversation object is being seen the literal call request that the client sends, and do not initiate the call request with this client, also do not preserve this customer information, directly returns the result that refusal is conversed to individual's entity of conversing; Described adding blacklist is meant that enterprise's conversation object can join the client's number that sends call request in the blacklist, and the client who adds blacklist can not send call request to this enterprise's object again.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011103632669A CN102394988A (en) | 2011-11-16 | 2011-11-16 | Precalling signaling |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN2011103632669A CN102394988A (en) | 2011-11-16 | 2011-11-16 | Precalling signaling |
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| CN102394988A true CN102394988A (en) | 2012-03-28 |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| US9661138B2 (en) | 2015-01-14 | 2017-05-23 | Unify Gmbh & Co. Kg | System and method for automatic intention evaluation and communication routing |
| CN107819960A (en) * | 2016-09-14 | 2018-03-20 | 阿里巴巴集团控股有限公司 | The means of communication and device |
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| CN101267475A (en) * | 2008-03-28 | 2008-09-17 | 华为技术有限公司 | A realization method, application server and system for company telephone exchange access |
| CN101420663A (en) * | 2008-11-24 | 2009-04-29 | 深圳华为通信技术有限公司 | Communication method, terminal and system for preknowing topic of call |
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- 2011-11-16 CN CN2011103632669A patent/CN102394988A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN101267475A (en) * | 2008-03-28 | 2008-09-17 | 华为技术有限公司 | A realization method, application server and system for company telephone exchange access |
| CN101420663A (en) * | 2008-11-24 | 2009-04-29 | 深圳华为通信技术有限公司 | Communication method, terminal and system for preknowing topic of call |
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US9661138B2 (en) | 2015-01-14 | 2017-05-23 | Unify Gmbh & Co. Kg | System and method for automatic intention evaluation and communication routing |
| US9883039B2 (en) | 2015-01-14 | 2018-01-30 | Unify Gmbh & Co. Kg | System and method for automatic intention evaluation and communication routing |
| US10154141B2 (en) | 2015-01-14 | 2018-12-11 | Unify Gmbh & Co. Kg | System and method for automatic intention evaluation and communication routing |
| CN107819960A (en) * | 2016-09-14 | 2018-03-20 | 阿里巴巴集团控股有限公司 | The means of communication and device |
| CN107819960B (en) * | 2016-09-14 | 2020-10-30 | 阿里巴巴集团控股有限公司 | Communication method and device |
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Application publication date: 20120328 |