CN1933459B - Telephone redialing method and system - Google Patents

Telephone redialing method and system Download PDF

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Publication number
CN1933459B
CN1933459B CN2006101504222A CN200610150422A CN1933459B CN 1933459 B CN1933459 B CN 1933459B CN 2006101504222 A CN2006101504222 A CN 2006101504222A CN 200610150422 A CN200610150422 A CN 200610150422A CN 1933459 B CN1933459 B CN 1933459B
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CN
China
Prior art keywords
module
call
instant communication
communication users
conversation
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CN2006101504222A
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Chinese (zh)
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CN1933459A (en
Inventor
黄航飞
袁雷鸣
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阿里巴巴集团控股有限公司
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Priority to CN2006101504222A priority Critical patent/CN1933459B/en
Publication of CN1933459A publication Critical patent/CN1933459A/en
Application granted granted Critical
Publication of CN1933459B publication Critical patent/CN1933459B/en

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Abstract

A back-dialing method of telephone includes sending demand message of requesting to make telephone back-dialing by user of the first demand communication through demand communication system and requesting to call user of the second demand communication, calling telephone back-dialing number provided by user of the first demand communication and calling user of the second demand communication after said demand message is analyzed by server then establishing conversation-connection between two said users after replies from both users are obtained. The system used for realizing said method is also disclosed.

Description

A kind of telephone redialing method and system
Technical field
The present invention relates to the computer and the communications field, particularly realize the method and system of telephone redialing in the instant communications field.
Background technology
The development of telecommunication service has now realized the one-way charge of landline telephone and part mobile phone, and promptly the callee can freely receive calls.In order to make the calling party also can save cost of the phone call, prior art can be by the telephone redialing between software or hardware mode realization phone and the phone, (comprise landline telephone, mobile phone and IP phone fixing or that move,) promptly, make the calling party become the callee, no longer spend the caller expense, only use takes the relevant expense of callback service.
Along with development of internet technology, the networking telephone is used widely, and the user can pass through instant message means such as (IM) and realize the conversation of PC to PC, realizes PC and phone foundation conversation so that develop into by instruments such as IM.But the telephone redialing technology also is not applied in the IM system at present, so the user can't enjoy the convenience that the telephone redialing technology is brought by IM.The user sets up conversation by PC must verbal systems such as Mike and headset, if the user can't set up conversation with the other side when not having this equipment at present on the employed PC of user; And when the user set up conversation by PC, user's mobility was relatively poor.
Summary of the invention
The invention provides a kind of telephone redialing method and system, have in the IM system the not problem of supporting telephone clawback in the prior art in order to solve.
The invention provides following technical scheme:
A kind of telephone redialing method may further comprise the steps:
First instant communication users is by the instant message of instantaneous communication system transmission telephone redialing request, request call second instant communication users;
Callback server is called out the number that calls back that first instant communication users provides after resolving described instant message, and call out second instant communication users, and connect in the conversation of between this two parties, setting up through this callback server the back of replying that obtains two parties by instantaneous communication system.
In described instant message, carry the number that calls back of user's appointment.
Callback server points out this user to specify the number that calls back judging that first instant communication users do not specify when calling back, and perhaps clawback has been bundled in phone on the instantaneous communication system to this user.
When the side in first instant communication users and second instant communication users did not respond calling, callback server stopped being connected with the opposing party's conversation.
Callback server is being cut off and is being responded the state information that will not respond a side before the conversation of calling out a side is connected and be transmitted to and respond calling one side; Wherein, state information comprises that the other side ring unanswered or the other side converse just busy.
Setting up after conversation connects, when first instant communication users and a side in second instant communication users disconnect when being connected, callback server will the active disconnection and being connected of the opposing party.
Described first instant communication users or described second instant communication users are a plurality of.
A kind of professional callback server that calls back of supporting comprises:
Receiver module is used to receive the instant message that first instant communication users sends;
Determination module is used to resolve described instant message, and the sign of second instant communication users that calls back and need to call out of the first instant communication users appointment found is sent to the clawback module;
The clawback module is used to call out the number that calls back that first instant communication users provides, and calls out second instant communication users by instantaneous communication system, and starts the conversation module in the back of replying that obtains two parties;
The conversation module is used for setting up conversation and connects between this two parties;
Sending module is used to send the call information of described clawback module and the call-information of described conversation module.
Described determination module points out this user to specify the number that calls back judging that first instant communication users do not specify when calling back, and perhaps indicates described clawback module clawback to be bundled in phone on the instantaneous communication system to this user.
A kind of system that realizes telephone redialing in instantaneous communication system comprises:
Network-termination device is used for the application with instant communication system, and first instant communication users is by the instant message of this instantaneous communication system transmission telephone redialing request, request call second instant communication users;
Callback server, call out the number that calls back that first instant communication users provides after being used to resolve described instant message, and call out second instant communication users, and connect in the conversation of between this two parties, setting up through this callback server the back of replying that obtains two parties by instantaneous communication system;
Call terminal equipment is used to receive and reply the calling of described callback server;
Wherein, network-termination device also can receive and reply the calling of described callback server by instantaneous communication system.
Described callback server comprises:
Receiver module is used to receive the instant message that first instant communication users sends;
Determination module is used to resolve described instant message, and the sign of second instant communication users that calls back and need to call out of the first instant communication users appointment found is sent to the clawback module;
The clawback module is used to call out the number that calls back that first instant communication users provides, and calls out second instant communication users by instantaneous communication system, and starts the conversation module in the back of replying that obtains two parties;
The conversation module is used for setting up conversation and connects between this two parties;
Sending module is used to send the call information of described clawback module and the call-information of described conversation module.
Described determination module points out this user to specify the number that calls back judging that first instant communication users do not specify when calling back, and perhaps indicates described clawback module clawback to be bundled in call terminal equipment on the instantaneous communication system to this user.
Described network-termination device and/or described call terminal equipment are a plurality of.
Beneficial effect of the present invention is as follows:
1, the present invention combines the callback service of phone with the IM system, makes the user realize the telephone redialing business in the IM system, and IM user no longer needs to install other software just can use this business.
2, IM user no longer is confined to the IM system when exchanging with other IM user, and external verbal systems such as earphone and Mike no longer are the requirement of conversation.
3, if IM user's clawback answer to mobile phone, mobility is better, needn't be limited in because of conversation PC around.
4, during the call the other side by the other side binding, do not need to import called party's telephone number, avoid input error, make operation simpler.
5, the invention provides the call mode method of videoconference and one-to-many, realize talking mode more flexibly.
Description of drawings
Fig. 1 is the system construction drawing of supporting telephone clawback in the embodiment of the invention;
Fig. 2 is the structural representation of callback server in the embodiment of the invention;
Fig. 3 is the interface structure schematic diagram of callback server in the embodiment of the invention;
Fig. 4 is the method flow diagram of supporting telephone clawback in the embodiment of the invention.
Embodiment
Have in the IM system the not problem of supporting telephone clawback in the prior art in order to solve, the present invention is implemented in by callback server and realizes the telephone redialing business in the IM system.
Referring to Fig. 1, the system of supporting telephone clawback comprises Network Termination Type 1 01, callback server 102 and call terminal equipment 103 in the present embodiment.This system also is included as the communication network that Network Termination Type 1 01 provides the computer network of communication service and session services is provided for call terminal equipment 103; Wherein communication network comprises the PSTN (Public Switched Telephone Network) of landline telephone use and the various cordless communication networks that mobile phone uses, as GSM, PHS and CDMA etc.
Network Termination Type 1 01 has IM system and phone binding function, is responsible for by instant message request telephone redialing business, and the prompting and the calling of response callback server 102 are set up conversation with the opposing party.
The request of callback server 102 network enabled terminal equipments 101, the prompting user specifies and calls back, according to the request and the answer of Network Termination Type 1 01, the both sides user's that calls back call terminal equipment 103 or Network Termination Type 1 01.Can support to call out simultaneously a plurality of users, realize videoconference.
Call terminal equipment 103 is generally landline telephone or the mobile phone with one-way charge business, and this equipment can be bundled in the IM system by number.
Referring to Fig. 2, callback server 102 comprises receiver module 201, determination module 202, clawback module 203, conversation module 204 and sending module 205 in the present embodiment.
Receiver module 201 receives the telephone redialing request that Network Termination Type 1 01 sends, receive the user and reply the prompting that determination module 202 sends, the reception user responds the calling of clawback module 203, and receives conversation module 204 caller and called call-information when keeping the conversation connection; Wherein, can comprise callee's telephone number in this request, start determination module 202.
Determination module 202 judges whether the user has specified the call terminal equipment 103 that calls back, if, then designated telephone number is transferred to clawback module 203, otherwise, the prompting user imports the telephone number of clawback, or the prompting user selects on the phone that clawback bound to it, or directly clawback to the phone of binding.All give tacit consent to clawback after the user can also select to the phone of appointment, callback server 102 can not reresented the user and specifies like this.This module records user's return information is judged convenient next time.
The callee's that telephone number that clawback module 203 provides according to determination module 202 and receiver module 201 provide sign, with telephone redialing to the phone of user's appointment, and a side of this user's desire calling, one of desire calling can be to be the call terminal equipment 103 of Network Termination Type 1 01 or its binding.After receiving the call of two parties, start conversation module 204, and handle the variety of issue of receiving before the call, as nobody reply, the other side conversing medium.
Conversation module 204 realization calling partys' call terminal equipment 103 is connected with the conversation of the call terminal equipment 103 of callee's Network Termination Type 1 01 or its binding, and handles the other problem after conversation connects.
Sending module 205 send determination modules 202 information, send it back the call instruction of molding piece 203, and send conversation module 204 handled callers and called subscriber's call-information.
Referring to Fig. 3, the interface that callback server 102 is used for communicating with diverse network in the present embodiment comprises network interface 301, telecommunication interface 302 and processing unit 303, and wherein receiver module among Fig. 2 201 and sending module 205 carry out with computer network and communication network by network interface 301 and telecommunication interface 302 alternately.
Network interface 301 provides callback server 102 and computer network to carry out the interface of information interaction, further carries out information interaction with Network Termination Type 1 01, uses procotols such as IP.
Telecommunication interface 302 provides callback server 102 and communication network to carry out the interface of information interaction, further carries out information interaction with call terminal equipment 103, uses communication protocols such as 3GPP.
Processing unit 303 is finished other function of callback server 102.
Referring to Fig. 4, the idiographic flow of supporting telephone redialing method is as follows in the present embodiment:
Step 401: the calling subscriber sends IM by the IM system on the Network Termination Type 1 01, sends the telephone redialing request through computer network to callback server 102; Comprise the request of setting up conversation with the callee in this request; The callee is meant the IM system on the called Network Termination Type 1 01, or with the call terminal equipment 103 of its IM system binding, determine callee's terminal equipment according to calling subscriber's click request.
The IM system can point out this user to specify before the calling subscriber sends request and call back, and the information of calling back of this user's appointment is carried at sends to callback server 102 in the request then.
Step 402: callback server 102 judges whether this user has specified to call back after receiving and resolving calling subscriber's request, if, on the phone of its appointment that then calls back, execution in step 405, otherwise execution in step 403.
Step 403: callback server 102 finds that the user does not specify the phone of clawback, and the prompting user imports call terminal equipment 103 signs of clawback, is generally telephone number, comprises landline telephone and mobile phone; The calling subscriber also can select to give tacit consent to the call terminal equipment 103 that clawback has been bound to its IM system.
Step 404: the calling subscriber specifies to click behind the telephone number of clawback and confirms, replys the prompting that callback server 102 sends.
Step 405A is to step 405B: callback server 102 is called out (comprise request or reply information) calling party's call terminal equipment 103 through communication network according to calling subscriber's indication information; Callback server 102 is according to the call terminal equipment 103 of IM system on calling subscriber's telephone redialing request call callee's the Network Termination Type 1 01 or binding.
Step 406A is to step 406B: caller and called subscriber respond the calling of callback server 102 respectively.
If there is a side not respond calling, then callback server 102 stops it is called out over time, and will reply to the opposing party from the feedback information of computer network or communication network, disconnects then being connected with the opposing party's conversation; If two sides do not call out with responding per family, then callback server 102 end call behind certain hour finishes this telephone redialing business.
Step 407A is to step 407B: callback server 102 is set up conversation with calling subscriber's call terminal equipment 103 and is connected; IM system on callback server 102 and callee's the Network Termination Type 1 01 or binding call terminal equipment 103 are set up conversation and are connected.
At this moment, calling party and callee set up conversation.From the angle of telecom operators, the calling party is conversing with callback server 102 (being the IM system operator), if the callee be with call terminal equipment 103 answer then connect the same; If the callee answers with the IM system on the Network Termination Type 1 01, then from the angle of computer network operator, be that callback server 102 is conversed with the IM system, i.e. conversation between two IM system operator.
When side user disconnection was connected with the conversation of callback server 102, callback server 102 was connected automatic disconnection with the opposing party's conversation.
A caller IM user can call out a plurality of IM users simultaneously by callback server 102, and perhaps a plurality of caller IM users can call out an IM user simultaneously by callback server 102.Callback server 102 is associated with all users under the virtual address, connects to support the conversation between the multi-user.For callback server 102, all users are the callees, and callback server 102 is calling partys.Callback server 102 and wherein the connection procedure between any user as about the described method of Fig. 4.
The calling subscriber is by a plurality of users of IM system calling, and the pattern that can select conference call mode or converse respectively in the IM system.
The calling subscriber can converse with a plurality of called subscribers respectively, when conversing with one of them called subscriber, callback server 102 calls back on the phone of calling subscriber's appointment, and its conversation with a called subscriber is connected, being equivalent to callback server 102 will transmit between two users of call-information on connecting.Simultaneously, callback server 102 maintenances are connected with other called subscribers', and the calling subscriber can be switched on call terminal equipment 103 (having the phone handoff functionality), realizes the conversation respectively with different called subscribers.
When the calling subscriber called out a plurality of users and selects videoconference, callback server 102 called back on the phone of calling subscriber user's appointment, and a side user call-information is transmitted to other all users.
When a plurality of calling subscribers called out a called subscriber simultaneously, the called subscriber can select to answer or use call terminal equipment 103 to answer by the IM system, and wherein call terminal equipment 103 need have videoconference and phone handoff functionality.The called subscriber gives tacit consent to the employing conference call mode, also can select the phone switch mode by being provided with.Callback server 102 is transmitted to other all users with a side user call-information.Partly or entirely the calling subscriber selects the telephone redialing business, and callback server 102 is handled respectively accordingly according to their request, and processing method as previously mentioned.
When the called subscriber answers by the IM system and be conference call mode, a dialog box only appears on called subscriber's Network Termination Type 1 01, and called subscriber and other calling subscribers converse by this window.When selecting the phone switch mode, what calling subscribers are arranged just to what dialog boxs should be arranged, the called subscriber engages in the dialogue respectively by each window, and the process of window is exactly the process that phone switches.Callback server 102 is made corresponding processing according to called subscriber's selection.
When a plurality of calling subscribers call out on the phone that the called subscriber is bundled in the IM system, or the called subscriber is when selecting to bind telephone receiving, and the called subscriber is provided with on call terminal equipment 103 and selects conference call mode or phone switch mode.
In carrying out the videoconference process, when certain customers withdrawed from conversation, other users can continue to keep talking state.
If calling and called user is provided with the binding phone, and the calling subscriber gives tacit consent to use telephone redialing business all the time and calls back to be the binding phone of having established, the user time only need click the binding phone sign of called subscriber in the IM system in operation and can finish whole request process so, below only need Waiting for Call.
The present invention combines the callback service of phone with the IM system, make the user realize the telephone redialing business in the IM system, and IM user no longer needs to install other software just can use this business.IM user no longer is confined to the IM system when exchanging with other IM user, external verbal systems such as earphone and Mike no longer are the requirement of conversation.If the user adopts mobile phone to answer, mobility is better, needn't be limited in because of conversation PC around.During call the other side by the other side binding, no longer need to import called party's telephone number, avoid input error, make operation simpler.
Obviously, those skilled in the art can carry out various changes and modification to the present invention and not break away from the spirit and scope of the present invention.Like this, if of the present invention these are revised and modification belongs within the scope of claim of the present invention and equivalent technologies thereof, then the present invention also is intended to comprise these changes and modification interior.

Claims (13)

1. a method that realizes telephone redialing in instantaneous communication system is characterized in that, may further comprise the steps:
First instant communication users is by the instant message of instantaneous communication system transmission telephone redialing request, request call second instant communication users;
Callback server is called out the number that calls back that first instant communication users provides after resolving described instant message, and call out second instant communication users, and connect in the conversation of between this two parties, setting up through this callback server the back of replying that obtains two parties by instantaneous communication system.
2. telephone redialing method as claimed in claim 1 is characterized in that, carries the number that calls back of user's appointment in described instant message.
3. telephone redialing method as claimed in claim 1, it is characterized in that, callback server points out this user to specify the number that calls back judging that first instant communication users do not specify when calling back, and perhaps clawback has been bundled in phone on the instantaneous communication system to this user.
4. as each described telephone redialing method in the claim 1 to 4, it is characterized in that when the side in first instant communication users and second instant communication users did not respond calling, callback server stopped being connected with the opposing party's conversation.
5. telephone redialing method as claimed in claim 5 is characterized in that, callback server is being cut off and responded the state information that will not respond a side before the conversation of calling out a side is connected and be transmitted to and respond calling one side; Wherein, state information comprises that the other side ring unanswered or the other side converse just busy.
6. as each described telephone redialing method in the claim 1 to 4, it is characterized in that, setting up after conversation connects, when first instant communication users and a side in second instant communication users disconnect when being connected, callback server will the active disconnection and being connected of the opposing party.
7. telephone redialing method as claimed in claim 1 is characterized in that, described first instant communication users or described second instant communication users are a plurality of.
8. the callback server of the support business of calling back is characterized in that, comprising:
Receiver module is used to receive the instant message that first instant communication users sends;
Determination module is used to resolve described instant message, and the sign of second instant communication users that calls back and need to call out of the first instant communication users appointment found is sent to the clawback module;
The clawback module is used to call out the number that calls back that first instant communication users provides, and calls out second instant communication users by instantaneous communication system, and starts the conversation module in the back of replying that obtains two parties;
The conversation module is used for setting up conversation and connects between this two parties;
Sending module is used to send the call information of described clawback module and the call-information of described conversation module.
9. callback server as claimed in claim 8, it is characterized in that, described determination module is judging that first instant communication users do not specify when calling back, point out this user to specify the number that calls back, perhaps indicate described clawback module clawback to be bundled in phone on the instantaneous communication system to this user.
10. a system that realizes telephone redialing in instantaneous communication system is characterized in that, comprising:
Network-termination device is used for the application with instant communication system, and first instant communication users is by the instant message of this instantaneous communication system transmission telephone redialing request, request call second instant communication users;
Callback server, call out the number that calls back that first instant communication users provides after being used to resolve described instant message, and call out second instant communication users, and connect in the conversation of between this two parties, setting up through this callback server the back of replying that obtains two parties by instantaneous communication system;
Call terminal equipment is used to receive and reply the calling of described callback server;
Wherein, network-termination device also can receive and reply the calling of described callback server by instantaneous communication system.
11. telephone redialing as claimed in claim 10 system is characterized in that described callback server comprises:
Receiver module is used to receive the instant message that first instant communication users sends;
Determination module is used to resolve described instant message, and the sign of second instant communication users that calls back and need to call out of the first instant communication users appointment found is sent to the clawback module;
The clawback module is used to call out the number that calls back that first instant communication users provides, and calls out second instant communication users by instantaneous communication system, and starts the conversation module in the back of replying that obtains two parties;
The conversation module is used for setting up conversation and connects between this two parties;
Sending module is used to send the call information of described clawback module and the call-information of described conversation module.
12. telephone redialing as claimed in claim 11 system, it is characterized in that, described determination module is judging that first instant communication users do not specify when calling back, point out this user to specify the number that calls back, perhaps indicate described clawback module clawback to be bundled in call terminal equipment on the instantaneous communication system to this user.
13. telephone redialing as claimed in claim 10 system is characterized in that described network-termination device and/or described call terminal equipment are a plurality of.
CN2006101504222A 2006-10-25 2006-10-25 Telephone redialing method and system CN1933459B (en)

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CN2006101504222A CN1933459B (en) 2006-10-25 2006-10-25 Telephone redialing method and system
HK07108131.6A HK1100730A1 (en) 2006-10-25 2007-07-26 A telephone callback method and system

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CN1933459B true CN1933459B (en) 2010-09-08

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CN103067625A (en) * 2013-01-29 2013-04-24 周万荣 Calling and data transferring method, terminals and system
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CN104968024A (en) * 2015-04-29 2015-10-07 小米科技有限责任公司 Conversation method and conversation device
CN106211111A (en) * 2015-04-30 2016-12-07 北京壹人壹本信息科技有限公司 A kind of secret communication method, communication terminal and communication system
CN104902106B (en) * 2015-05-12 2018-04-06 小米科技有限责任公司 Clawback incoming call method of accessing and device
CN106060290B (en) * 2016-06-02 2021-01-12 腾讯科技(深圳)有限公司 Telephone callback method, telephone callback platform server and telephone callback system
CN106302914A (en) * 2016-08-09 2017-01-04 厦门乐享新网络科技有限公司 Double Dialing Methods called through in communication system and device
CN106341425A (en) * 2016-11-09 2017-01-18 广州市百果园网络科技有限公司 Network call put-through method and network telephone system
CN106657533B (en) * 2016-12-16 2019-10-15 北京小米移动软件有限公司 Call handling method and device
CN111182159A (en) * 2019-10-18 2020-05-19 腾讯科技(深圳)有限公司 Communication method, device and storage medium based on team instant messaging application

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