CN103841517B - A kind of system and method for chauffeur information service - Google Patents
A kind of system and method for chauffeur information service Download PDFInfo
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- CN103841517B CN103841517B CN201410074204.XA CN201410074204A CN103841517B CN 103841517 B CN103841517 B CN 103841517B CN 201410074204 A CN201410074204 A CN 201410074204A CN 103841517 B CN103841517 B CN 103841517B
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Abstract
The present invention relates to a kind of system and method for chauffeur information service, are at least made of mobile phone terminal, background data center and on-call center platform；Mobile phone terminal is built-in with locating module, mobile phone position information can be obtained by satellite positioning or network positions, mode both-way communication by wireless communication between mobile phone terminal and background data center and on-call center platform, passes through wirelessly or non-wirelessly mode both-way communication between background data center and on-call center platform.On-call center platform can have one or more.
Description
Technical field
The present invention relates to a kind of system and method for chauffeur information service, belong to mobile communication and calling taxi field.
Background technique
By call, come the technology of calling by cable of chauffeur, numerous cities are generally used, but the service of phone chauffeur
Experience always exists problems.Most obvious one is exactly the confirmation of position, and calling party is frequently necessary in the phone and electricity
It calls contact staff together and repeatedly illustrates that communication just can confirm that.In addition, being lacked since majority calls the imperfect CRM function of service platform by cable
Few record and analysis to user's use habit, is difficult to calling party and provides more personalized service.
Summary of the invention
Purpose of design: the shortcoming in background technique, the system that the present invention devises a kind of chauffeur information service are avoided
And method.
Design scheme: in order to realize above-mentioned purpose of design of the invention, the system for the chauffeur information service that the present invention designs,
At least it is made of mobile phone terminal, background data center and on-call center platform.Mobile phone terminal is built-in with locating module, Ke Yitong
Satellite positioning or network positions are crossed to obtain mobile phone position information, mobile phone terminal and background data center and on-call center platform
Between mode both-way communication by wireless communication, pass through wirelessly or non-wirelessly mode between background data center and on-call center platform
Both-way communication, on-call center platform can have one or more.
Technical solution 1: when user makes a phone call chauffeur, the detection program for being installed on mobile phone terminal starts detection immediately and dials
Number out, if the number be not that the chauffeur hot line number of any one on-call center platform, then user normally makes a phone call；Such as
The fruit number is the chauffeur hot line number of some on-call center platform, then pass through locating module obtains itself to mobile phone terminal simultaneously
Location information, by the telephone number of the information and mobile phone terminal, Terminal Equipment Identifier (such as mobile phone international mobile equipment identity number, MAC Address) one
It rises and is uploaded to background data center and on-call center platform.On-call center platform, will in the call for receiving the user
The above- mentioned information of mobile phone terminal transmission can be received simultaneously, and the contact staff of on-call center in this way can directly acquire the use
The location information at family, and need not inquire again user or searching position.
Technical solution 2:, can be by the order record (hand comprising chauffeur user after on-call center platform chauffeur success
Machine number, name, gender, starting point, destination, time, response driver etc.) it is sent to background data center, background data center
After reception and information comparison has been saved, if the telephone number is existing, the history which increases to the telephone number has been arranged
Among table, if the telephone number is not present, a new historical record and preservation are generated.
Technical solution 3: on the basis of technical solution 1 and 2, when detecting that number that user dials is on-call center platform
Hot line number when, while sending inquiry request to background data center, obtain the cell-phone number that saves in background data center
The corresponding historical record of code, and the history information is uploaded to on-call center platform together with location information；Or by rear
Above-mentioned historical record is directly sent to on-call center platform by platform data center, so that on-call center platform is receiving calling electricity
While words, you can learn that the identity informations such as name of the user, and record of calling a taxi before, convenient for on-call center platform
Contact staff can provide more personalized service；If failing to get corresponding historical record from background data center,
On-call center platform is sent to according to the information (telephone number, Terminal Equipment Identifier).
Technical solution 4: on the basis of technical solution 1, when detecting that number that user dials is on-call center platform
When hot line number, if the mobile phone terminal is mounted with third party's taxi-hailing software, beaten simultaneously to the acquisition of mounted taxi-hailing software
Vehicle records information, name, gender, starting point, destination, time, response driver comprising chauffeur user, credit promise breaking record etc..
These, which are called a taxi, records information and is uploaded to on-call center platform together with the location information of mobile phone terminal.So as to be made according to user
With the historical record of calling a taxi of different software, synthesis obtains some use habits of user, and the departure place such as often called a taxi often is gone
Destination etc., the more personalized service of calling by cable is provided for user.
Technical solution 5: it needs to obtain calling a taxi when recording information for other third party's taxi-hailing softwares, mobile phone can not be passed through
End, but directly send and request to the system server of third party's taxi-hailing software, by the system server of third party's taxi-hailing software
The correspondence user that inquiry saves calls a taxi historical record, then feeds back to mobile phone terminal and mobile phone terminal location information is sent together
To on-call center platform；Or above- mentioned information are directly sent to on-call center platform by third party's taxi-hailing software server.
Technical solution 6:, can be by the order when on-call center platform helps user to be matched to taxi and be successfully generated order
Information is sent to third party software, such as payment software (Alipay, wechat) or taxi-hailing software.User can pass through in this way
These third party softwares pay the expense this time called a taxi.
Technical solution 7: when on-call center platform receives calling phone, while etc. the position that uploads of mobile phone terminal to be received
It sets, the other informations such as historical record of calling a taxi.Waiting time is adjustable, does not receive these information yet more than waiting time
, on-call center platform thinks that the mobile phone terminal does not install detection program, connects according to plain old telephone incoming call.At this point, in calling by cable
Heart platform can send short message to the mobile phone terminal, and recommended user installs the detection program, in order to provide more personalized high-quality
The service of calling by cable.
Compared with the background technology, the present invention, a kind of method of easier offer calling party position is provided, simultaneously
More user history informations can also be provided, to realize the analysis being accustomed to user, provide more personalized high-quality electricity
The service of calling together.
Detailed description of the invention
Fig. 1 is that a kind of system of embodiment of the invention constitutes schematic diagram.
Fig. 2 is the system logic flow chart of an embodiment of the present invention.
Fig. 3 is the schematic diagram that an embodiment of the present invention obtains user information by background data center.
Fig. 4 is the schematic diagram that an embodiment of the present invention obtains user information by third party software system.
Fig. 5 is the schematic diagram that an embodiment of the present invention sends installation reminder message to user.
Specific embodiment
Embodiment 1: referring to attached drawing 1-5.A kind of system and method for chauffeur information service, at least by mobile phone terminal 1, backstage
Data center 2 and on-call center platform 3 are constituted.Mobile phone terminal 1 is built-in with locating module, can pass through satellite positioning or network
Positioning passes through channel radio between mobile phone terminal 1 and background data center 2 and on-call center platform 4 to obtain mobile phone position information
Letter mode both-way communication, passes through wirelessly or non-wirelessly mode both-way communication between background data center 2 and on-call center platform 4.Electricity
One or more can be had by calling central platform 3 together.
Embodiment 2: on that basis of example 1, a kind of system of chauffeur information service can send automatically chauffeur information:
When user makes a phone call chauffeur, the detection program for being installed on mobile phone terminal 1 starts detection Outgoing Number immediately, if the number
It is not the chauffeur hot line number of any one on-call center platform 3, then user normally makes a phone call；If the number is some
The chauffeur hot line number of on-call center platform 3, then mobile phone terminal 1 obtains own location information by locating module, by the information
It is uploaded to back-end data together with telephone number, the Terminal Equipment Identifier (such as mobile phone international mobile equipment identity number, MAC Address) of mobile phone terminal 1
Center 2 and on-call center platform 3.On-call center platform 3 can receive simultaneously in the call for receiving the user
The above- mentioned information that the mobile phone terminal 1 is sent, the contact staff of on-call center in this way can directly acquire the location information of the user,
And it need not inquire again user or searching position.
Embodiment 3:, can be by the order record (mobile phone comprising chauffeur user after 3 chauffeur of on-call center platform success
Number, name, gender, starting point, destination, time, response driver etc.) it is sent to background data center 2, background data center 2
After reception and information comparison has been saved, if the telephone number is existing, the history which increases to the telephone number has been arranged
Among table, if the telephone number is not present, a new historical record and preservation are generated.
Embodiment 4: when the number for detecting that user dials is the hot line number of on-call center platform, while number of units backward
Inquiry request is sent according to center 2, obtains the corresponding historical record of the phone number saved in background data center 2, and should
History information is uploaded to on-call center platform 3 together with the location information；Or directly will by background data center 2
Above-mentioned historical record is sent to on-call center platform 3.To which on-call center platform 3 is while receiving calling phone
Know the identity informations such as the name of the user, and record of calling a taxi before, it can be with convenient for the contact staff of on-call center platform
More personalized service is provided.If failing to get corresponding historical record from background data center 2, according to phone number
Code, Terminal Equipment Identifier are sent to on-call center platform 3.
Embodiment 5: when detecting hot line number of the number that Programmable detection is dialed to user for on-call center platform, if
The mobile phone terminal 2 is mounted with third party's taxi-hailing software, then calls a taxi simultaneously to the acquisition of mounted taxi-hailing software and record information, include
Name, gender, starting point, destination, time, response driver, credit promise breaking record of chauffeur user etc..These, which are called a taxi, records information
On-call center platform 3 is uploaded to together with the location information of mobile phone terminal 1.So as to the beating using different software according to user
Vehicle historical record, synthesis obtain some use habits of user, such as the departure place often called a taxi, the destination often gone, are
User provides the more personalized service of calling by cable.
Embodiment 6: needing to obtain calling a taxi when recording information for other third party's taxi-hailing softwares, can not by mobile phone terminal,
But directly send and request to the system server of third party's taxi-hailing software, it is inquired by the system server of third party's taxi-hailing software
The correspondence user of preservation calls a taxi historical record, then feeds back to mobile phone terminal and mobile phone terminal location information is sent to electricity together
Call central platform 3 together；Or above- mentioned information are directly sent to on-call center platform 3 by third party's taxi-hailing software server.
Embodiment 7:, can be by the order when on-call center platform 3 helps user to be matched to taxi and be successfully generated order
Information is sent to third party software, such as payment software (Alipay, wechat) or taxi-hailing software.User can pass through in this way
These third party softwares pay the expense this time called a taxi.
Embodiment 8: when on-call center platform 3 receives calling phone, while etc. the position that uploads of mobile phone terminal to be received
It sets, the other informations such as historical record of calling a taxi.Waiting time is adjustable, does not receive these information yet more than waiting time
, on-call center platform 3 thinks that the mobile phone terminal does not install detection program, connects according to plain old telephone incoming call.At this point, in calling by cable
Heart platform 3 can send short message to the mobile phone terminal, and recommended user installs the detection program, in order to provide more personalized high-quality
The service of calling by cable.
It is to be understood that: although above-described embodiment retouches mentality of designing of the invention detailed text of contrasting
It states, but these verbal descriptions, only the simple text of mentality of designing of the present invention is described, rather than to mentality of designing of the present invention
Limitation, any combination, increase or modification without departing from mentality of designing of the present invention should all fall within the scope of protection of the present invention.
Claims (5)
1. a kind of system of chauffeur information service, it is characterized in that at least by mobile phone terminal (1), background data center (2) and calling by cable
Central platform (3) is constituted；
Mobile phone terminal (1) is built-in with locating module, can obtain mobile phone position information by satellite positioning or network positions,
Mode both-way communication by wireless communication between mobile phone terminal (1) and background data center (2) and on-call center platform (3), after
Pass through wirelessly or non-wirelessly mode both-way communication, on-call center platform (3) between platform data center (2) and on-call center platform (3)
There can be one or more；
When user makes a phone call chauffeur, the detection program for being installed on mobile phone terminal (1) starts detection Outgoing Number immediately, if
The number is not the chauffeur hot line number of any one on-call center platform (3), then user normally makes a phone call；If the number
It is the chauffeur hot line number of some on-call center platform (3), then it is whole to obtain mobile phone by locating module simultaneously for mobile phone terminal (1)
Hold (1) location information, by the telephone number of the information and mobile phone terminal (1), Terminal Equipment Identifier such as mobile phone international mobile equipment identity number,
MAC Address is uploaded to background data center (2) and on-call center platform (3) together, and on-call center platform (3) is receiving the use
When the call at family, the above- mentioned information of the mobile phone terminal (1) transmission, the customer service of on-call center in this way can will be received simultaneously
Personnel can directly acquire the location information of the user, and need not inquire again user or searching position；
After on-call center platform (3) chauffeur success, can include by the order record phone number of chauffeur user, name,
Gender, starting point, destination, time, response driver are sent to background data center (2), after background data center (2) receives and
Information comparison is saved, if the telephone number is existing, which is increased among the history list of the telephone number, if
The telephone number is not present, then generates a new historical record and preservation；
When the number for detecting that user dials is the hot line number of on-call center platform, if the mobile phone terminal (1) is mounted with
Third party's taxi-hailing software then calls a taxi simultaneously to the acquisition of mounted taxi-hailing software and records information, the name comprising chauffeur user, property
Not, starting point, destination, time, response driver, credit promise breaking record, these, which are called a taxi, records the position of information Yu mobile phone terminal (1)
Information is uploaded to on-call center platform (3) together, comprehensive so as to the historical record of calling a taxi according to user using different software
Some use habits of user are obtained, the departure place such as often called a taxi, the destination often gone provide more personalized for user
The service of calling by cable.
2. chauffeur information service system according to claim 1, characterized in that when detecting number that user dials for electricity
When calling the hot line number of central platform together, mobile phone terminal (1) sends inquiry request to background data center (2) simultaneously, obtains backstage
The corresponding historical record of the phone number saved in data center (2), and by the history information together with location information
It is uploaded to on-call center platform (3)；Or above-mentioned historical record is directly sent to by on-call center by background data center (2) and is put down
Platform (3), so that on-call center platform (3) is while receiving calling phone, you can learn that the identity information of the user, and
Record of calling a taxi before can provide more personalized service convenient for the contact staff of on-call center platform；If failed from rear
Platform data center (2) gets corresponding historical record, then it is flat to be sent to on-call center according to telephone number, Terminal Equipment Identifier
Platform (3).
3. chauffeur information service system according to claim 1, characterized in that need to obtain other third party's taxi-hailing softwares
Call a taxi when recording information, can not directly be asked to the transmission of the system server of third party's taxi-hailing software by mobile phone terminal
It asks, is called a taxi historical record by the correspondence user that the system server inquiry of third party's taxi-hailing software saves, then feed back to mobile phone
Terminal and mobile phone terminal location information are sent to on-call center platform (3) together；Or third party's taxi-hailing software server is direct
Above- mentioned information are sent to on-call center platform (3).
4. chauffeur information service system according to claim 1, characterized in that on-call center platform (3) helps user
When being fitted on taxi and being successfully generated order, which can be sent to third party software, such as payment software Alipay, micro-
Letter or taxi-hailing software, such user can pay the expense this time called a taxi by these third party softwares.
5. chauffeur information service system according to claim 1, characterized in that exhaled when on-call center platform (3) receives
When being phone, at the same etc. other informations, the waiting time such as the mobile phone terminal to be received position, the historical record of calling a taxi that upload it is adjustable
It is whole, these information are not received yet more than waiting time, and on-call center platform (3) thinks that the mobile phone terminal does not install detection
Program is connected according to plain old telephone incoming call, at this point, on-call center platform (3) can send short message, recommended user to the mobile phone terminal
The detection program is installed, in order to provide the more personalized high-quality service of calling by cable.
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| CN201410074204.XA CN103841517B (en) | 2014-03-03 | 2014-03-03 | A kind of system and method for chauffeur information service |
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| CN201410074204.XA CN103841517B (en) | 2014-03-03 | 2014-03-03 | A kind of system and method for chauffeur information service |
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| CN103841517B true CN103841517B (en) | 2018-12-04 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104715286B (en) * | 2015-04-08 | 2018-07-13 | 北京嘀嘀无限科技发展有限公司 | The method and apparatus for determining order starting point |
| JP2018503196A (en) | 2015-01-20 | 2018-02-01 | ベイジン ディディ インフィニティ テクノロジー アンド ディベロップメント カンパニー リミティッド | System and method for providing on-demand service information |
| CN104599217B (en) * | 2015-01-27 | 2018-05-04 | 北京嘀嘀无限科技发展有限公司 | Method and apparatus for the current destination for determining passenger |
| US10458806B2 (en) | 2015-01-27 | 2019-10-29 | Beijing Didi Infinity Technology And Development Co., Ltd. | Methods and systems for providing information for an on-demand service |
| GB2556485A (en) | 2015-07-29 | 2018-05-30 | Beijing Didi Infinity Technology & Dev Co Ltd | Method and system for determining traffic service fees |
| CN105184726A (en) * | 2015-08-20 | 2015-12-23 | 北京嘀嘀无限科技发展有限公司 | Dynamic price adjustment method and apparatus |
| CN105282251B (en) * | 2015-10-30 | 2018-12-11 | 小米科技有限责任公司 | Chauffeur method and apparatus |
| CN105279957B (en) * | 2015-10-30 | 2018-03-06 | 小米科技有限责任公司 | Message prompt method and device |
| CN106228359A (en) * | 2016-08-12 | 2016-12-14 | 北京东方车云信息技术有限公司 | The billing settlement method of driver's client, taxi take system server and related system |
| CN108022140A (en) * | 2016-11-02 | 2018-05-11 | 北京嘀嘀无限科技发展有限公司 | One kind recommends method, apparatus and server with car order |
| CN108460471A (en) * | 2017-02-22 | 2018-08-28 | 神州优车（平潭）电子商务有限公司 | Method and apparatus for managing user location |
| CN107809547B (en) * | 2017-10-30 | 2019-12-13 | 平安科技（深圳）有限公司 | Telephone taxi taking method and terminal equipment |
| CN108810295A (en) * | 2018-03-28 | 2018-11-13 | 平安科技（深圳）有限公司 | Service providing method, electronic equipment and storage medium |
| CN112672270B (en) * | 2019-10-15 | 2022-10-14 | 上海欣雅供应链管理有限公司 | Method, apparatus, device and medium for controlling talkback channel based on location information |
| CN113516841B (en) * | 2021-04-13 | 2022-12-23 | 广州通巴达电气科技有限公司 | Vehicle scheduling method and device |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN102158804A (en) * | 2010-02-11 | 2011-08-17 | 希姆通信息技术（上海）有限公司 | Mobile phone calling system for taxi |
| CN102404297A (en) * | 2010-09-19 | 2012-04-04 | 浙江易商科技有限公司 | Taxis calling system |
| CN202075872U (en) * | 2011-06-03 | 2011-12-14 | 曲涛 | Intelligent taxi dispatching system based on vehicle networking and mobile phone |
| CN203942648U (en) * | 2014-03-03 | 2014-11-12 | 杭州九树网络科技有限公司 | A kind of system of chauffeur information service |
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