JPS62130462A - Remote supervisory device for automatic transaction processor - Google Patents

Abstract

PURPOSE:To optionally set a main station and a slave station by connecting remote supervisory devices having both main station functions and slave station functions with each other by a public line. CONSTITUTION:A PIA (peripheral equipment interface) 13 within a remote supervisory device is connected to an automatic transaction processor within an shop, and a bit of supervisory information which represents the operating state of the automatic transaction processor is inputted. And the bit of supervisory information is transmitted and received between plural supervisory devices through an NCU/modem 14 connected to the public line. Therefore, by making operate a device so as to receive the bit of supervisory information from an other remote supervisory device, the supervisory device functions as the main station, but, by making operate the device to transmit the bit of supervisory information to the other remote supervisory device, the remote supervisory device functions as the slave station, therefore, the main station or the slave station can be set optionally.

Description

Detailed Description of the Invention (AlTechnical Field) This invention relates to a remote monitoring device that monitors the operation of an automatic transaction processing device, and particularly relates to a remote monitoring device that can also monitor automatic transaction processing devices monitored by other remote monitoring devices. .

(b1 Summary of the Invention A remote monitoring device for an automatic transaction processing device according to the present invention includes a transmitting means for transmitting monitoring information regarding the operation of the automatic transaction processing device to another remote monitoring device, and a transmitting means for transmitting monitoring information from the other remote monitoring device. The transmitting means and the receiving means can be selectively selected.A plurality of such remote monitoring devices are connected via a public line, and any one of them is equipped with a receiving means. By activating the remote monitoring device and activating the transmitting means in other devices, it is possible to centralize the monitoring information of the automatic transaction processing device that is monitored by all the remote monitoring devices with the remote monitoring device that has activated the receiving device as the main station. In addition, the main station can be arbitrarily set.

(C) Prior Art and Its Disadvantages In financial institutions, automatic transaction processing equipment installed in a store is connected to a remote monitoring device (hereinafter referred to as rRMC) installed in the store.
Say J. ), and when a failure such as an error occurs in an automatic transaction processing device, the staff member monitoring the RMC operates the RMC and issues a failure cancellation command to the automatic transaction processing device in which the failure has occurred. I am trying to output .

Incidentally, for the convenience of customers, financial institutions have established holiday operation plans in which automatic transaction processing devices operate on holidays as well. In this case, staff will be required to monitor the operation of the automatic transaction processing equipment even on holidays, but it is difficult to secure staff to station such staff at all stores, so multiple stores will be closed on holidays. The stores are grouped together as an operational group, with one store serving as the main store where staff are stationed during holidays.

This main store monitors the automatic transaction processing equipment of all stores belonging to the group, so in addition to monitoring information of the automatic transaction processing equipment in the store, the automatic transaction processing equipment installed at stores where staff are not stationed (child stores) Device monitoring information is sent to the subsidiary store's RMC (,
A system has been proposed in which the information is concentrated on the RMC (main station) of the main store via the slave station (server station).

However, in conventional systems, multiple RMs
Since C was connected via a dedicated line, the line connection form inevitably became hierarchical, and the relationship between the master station and slave stations was fixed. In addition, since RMC devices were only available as master station-only machines with only master station functions or slave-only machines with only slave functions, stores that installed master station-only machines and concentrated dedicated lines from multiple stores. The store became the mother store, and stores that installed slave-only machines and installed dedicated lines only to the mother store became subsidiary stores. Therefore, the main store where staff are stationed during holiday operations is always the same, and there is a risk that the workload and equipment burden on that store will increase, making it difficult to realize smooth holiday operations.

fd1 Purpose of the Invention In view of the above-mentioned drawbacks, the present invention provides a remote monitoring device that has both a master station function and a slave station function, and allows the master station and slave stations to be set as desired by making them connectable to each other over a public line. The purpose is to

(e1 Structure and Effect of the Invention The present invention provides a remote monitoring device for connecting one or more automatic transaction processing devices and monitoring their operations, comprising means for connecting to another remote monitoring device via the public line; Transmitting means for transmitting monitoring information of the automatic transaction processing device that it is monitoring to the other remote monitoring device; and sending means for transmitting monitoring information of the automatic transaction processing device that the remote monitoring device is monitoring from the other remote monitoring device. It is characterized by comprising: a receiving means for receiving data; and a means for selectively selecting the transmitting means or the receiving means.

By configuring as described above, according to the present invention, when the receiving means is operated, this device functions as a main station that receives monitoring information from other stations, and when the transmitting means is operated, this device functions as a main station that receives monitoring information from other stations. The device functions as a slave station that transmits monitoring information to other stations. In this way, in addition to establishing the direction of the main station function and slave station function, it was also possible to connect to other stations via public lines.

As a result, when the automatic transaction processing device is operated on holidays, a staff member is stationed there and operates the receiving means on the device installed at the main store, and operates the transmitting means on the devices installed at other stores (subsidiary stores). By doing so, the slave station can send monitoring information to the master station via the public line. That is, the monitoring information of the slave stations can be concentrated on the master station. By selectively selecting the operation of the receiving means and the transmitting means in this way, the store where this device is installed can be used as either a parent store or a subsidiary store, and it is possible to have multiple staff stationed during holidays. It can be rotated at the store. Further, when an abnormality occurs in the main station, a flexible operation mode can be realized in which the concentration of monitoring information is evacuated to another device and that station is used as a temporary main station.

(fl Embodiment FIG. 1 shows a remote monitoring device (RMC) which is an embodiment of this invention.
) is a block diagram of. The CPU I O, which is a control device, has a ROM 11.0 that stores programs and the like. RAM 12 for storing monitoring data, etc. PIA (peripheral interface) for connecting automatic transaction processing equipment13. NCU/modem for connecting public line14. Timer 15 to measure date and time. The switch on the operation panel surface 17,
An interface 16 for controlling a display and the like is connected. The automatic transaction processing device in the store is connected to the PIA 13, and the operation status is set (deposit is allowed/disabled, bankbook entry is allowed/disabled, transfer is allowed/disabled, etc.), and the operating status of the automatic transaction processing device is indicated. Monitoring information is input.

FIG. 2 is a diagram showing the operation panel surface 17 of the RMC. On the operation panel surface, there is a display 40 for displaying messages from a terminal (automated transaction processing device), etc. Media information display 41 that displays information that requires maintenance of the terminal (e.g., out of banknotes). Numeric keypad 42 used for terminal selection etc. Terminal access key 43 for requesting the terminal to report status such as remaining cash amount. Operation status setting key 44 for setting the operation status of the terminal. Terminal operation keys 45 for recovering from terminal failure. A monitor operation key 46 is provided for setting the operating mode of this device. The monitor operation key 46 is the branch monitoring key 30 that defines that this device operates as a master station during holidays. It includes a center monitoring key 31 that defines operation as a slave station, and a weekday key 32 that is pressed during weekday operation (monitoring only the automatic transaction processing device in the store).

FIG. 3 is a partial configuration diagram of the RAM 12.

Area Ml (hereinafter referred to as “area M i J r M i
Say J. ) stores the code of the store where this device is installed and the telephone number for accessing this device. In M2, codes for this store and other stores forming the holiday operation group and a telephone number table for device access are set. When this store is designated as the parent store in the holiday operation group, the RMC of each store stored in the table (M2) is accessed via a public line and the own (
We will notify you of the identification code such as the access phone number of the main store).

Furthermore, when another store becomes the mother store, the store code and telephone number notified from the RMC (main station) of that store are stored in M3.

FIG. 4 is a diagram showing the configuration of a remote monitoring system for a financial institution using the above RMC. In this system,
Store 1. 2. 3. The holiday operation group consists of four stores. Stores 1, 2, 3, and 5 are RMCla, 2a, and 3a, respectively.

5a to monitor automatic transaction processing devices such as ATMs and CDs in each store. Also, RMCla, 2a, 3a
, 5a can be connected to each other via a public line 6. By doing so, it becomes possible to connect a line from any RMC to any other RMC. That is, each RMC communicates with other RMCs via public telephone lines.
By accessing (dialing) the MC, the monitoring information of the automated transaction processing device that the self monitors can be transmitted to the other R.
Each RMC can also receive monitoring information from any other RMC. In addition,
4 is a mechanized store, and the CDs installed in the store are monitored by the RMC 3a of store 3.

FIG. 5 is a flowchart showing the operation of the RMC during holiday operation. First, step nl (hereinafter, step n
i is simply called ni. ), the branch monitoring key 30 (master station mode setting) or center monitoring key 31 (slave station mode setting) is pressed, and the pressed key (set mode) is determined at n2. If it is the main station mode, the main station lamp built in the upper part of the branch monitoring key 3o is turned on (n3). Next, the operational status of the in-store automatic transaction processing device monitored by this device is set (n4), and after initial processing of the device is performed (n5), the table (M2) is set.
Please refer to page 6) to connect a public telephone line between the slave station and the slave station.
, instructs the automatic transaction processing device to start up and transmits its own telephone number (n7). After that, this device starts up the automatic transaction processing device that it directly monitors (n8), receives a fault message from the slave station (n9), and indicates that a fault has occurred in the automatic transaction processing device in the store (nlO) or that business hours have ended (n11). Standby until a decision is made.

When a fault message is received from the slave station (n9) or a fault occurs in the automatic transaction processing device in the store (nlo), n1
2, the contents are displayed on the display 40 or medium information display 41, and input from the terminal operation keys 45 by the staff member is accepted (n13). The processing content according to the input is sent as a message,
This is configured and sent to the corresponding automatic transaction processing device or RMC (n14), and the standby routine (n9 to n1) is executed.
Return to 1).

If nil determines that business hours are over, the process proceeds to n15, connects a public telephone line with the slave station, and instructs the slave station to end business (stop the automatic transaction processing device) (n16).
The operation of the automatic transaction processing device in the store is stopped (n17) and the operation is completed.

On the other hand, if the center monitoring key 31 is pressed at nl and the slave mode is set, the process proceeds to n20 based on the determination at n2, and the slave lamp built in the upper part of the center monitoring key 31 is turned on (n20). At n21, the automatic transaction processing device waits until there is an activation instruction from the main station, and when the activation instruction is received from the main station, the automatic transaction processing device directly monitored by this device is activated (n22). At this time, since the telephone number of the main station is notified at the same time, the telephone number is stored in area M3 of the RAM 12. The system remains on standby until a failure occurs in the automatic transaction processing device being monitored (n23) or until a business hours end message is received (n24).

If it determines in n23 that a failure has occurred in the automatic transaction processing device it is monitoring, it connects a public telephone line with the main station (n25) and sends a message reporting the failure to the main station (n25). n26). If an operation corresponding to the failure is received from the main station (n27), the automatic transaction processing device performs failure recovery processing based on the message (n28), and returns to the standby routine (n23, n24).

When the business hours end telegram is received at n24, the process proceeds to n29, where the operation of the automatic transaction processing device in the store is stopped and the operation is ended.

n6. n15 and n25 correspond to "means for connecting to another remote monitoring device via a public line" of the present invention. n
26 corresponds to the transmitting means of the present invention, and n9 corresponds to the receiving means of the present invention. Also, nl and n2 are “
"means for selectively selecting a transmitting means or a receiving means."

According to this RMC, when the store where this device is installed becomes the main store (staff is stationed there), the branch monitoring key 30 is pressed to set the main station mode, and automatic transactions at other stores are performed. It is only necessary to centralize the monitoring information of the processing device, and when this store becomes a subsidiary store, the center monitoring key 31
All you have to do is press the button to set the slave station mode and send the monitoring information of the automatic transaction processing device to the master station. For example, in the remote monitoring system diagram shown in Figure 4, if store 1 is the main store, RMCl is the main station, and other
Let a, 3a, and 5a be slave stations. When store 2 becomes the main store, RMC2a is the main station, and other RMClas, 3a, 5
It is sufficient to make a the subordinate station. In this way, the settings of the master station and slave stations can be arbitrarily set simply by pressing a key, and the relationship between the master station and slave stations can also be made flexible.

Furthermore, since the identification number (telephone number) of the master station is sent to the slave station when the master station first accesses it (instruction to start up the automatic transaction processing device), there is no possibility of mistaken identity of the master station.

[Brief explanation of drawings]

FIG. 1 is a block diagram of RMC which is an embodiment of the present invention.
Fig. 2 is a diagram showing the operation panel surface of the RMC, Fig. 3 is a partial configuration diagram of the RAM of the RMC, and Fig. 4 is a diagram showing the operation panel of the RMC.
Figure 5 is a diagram showing a remote monitoring system using R.
It is a flowchart which shows operation|movement during holiday operation of MC. 14-NCU/modem, 30-branch monitoring (master station mode setting) key, 31-center monitoring (slave station mode setting) key.

Claims (1)

[Claims] (1) In a remote monitoring device that connects one or more automatic transaction processing devices and monitors their operations, means for connecting to another remote monitoring device via the public line; a transmitting means for transmitting monitoring information of an automatic transaction processing device monitored by the remote monitoring device; and a receiving means for receiving monitoring information of the automatic transaction processing device monitored by the remote monitoring device from the other remote monitoring device; 1. A remote monitoring device for an automatic transaction processing device, comprising means for selectively selecting the means or the receiving means.