JPS5837162Y2 - Seat device for exchange device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a call handler sharing system that requires operation by a switch handler in manual or semi-automatic call connection in telecommunications.

Conventionally, in this type of business, especially in exchange business where automatic exchange is difficult, such as international communications with different call systems and fee structures,
The calling subscriber calls the exchange handler, and through a mutual verbal conversation, tells the international exchange handler the necessary information such as the calling and receiving subscriber number, the name of the interlocutor, and the handler records this information.
A method is used in which a telephone switchboard is operated to call the other party or the called subscriber, and then the calling and receiving subscriber is connected and the call is made.

In such exchange operations, there are two methods for recording the information that the handler performs when accepting a call:
A method of creating a bill of exchange by typing it into a display device controlled by the central control unit of the exchange, and then connecting the call (for example, according to Japanese Utility Model Publication No. 48-239)
23) exists.

In the former method, the operator handles everything from connection and charge needle operation to charge calculation and recording, and the call circuit is held at the switchboard until the call is terminated. Improvement was desired.

On the other hand, the latter method is a method to improve the shortcomings of the former, but since the call route is controlled after the exchange note on the display is completed, it is not possible to enter the exchange note and control the call route at the same time. In addition, the method of writing on the exchange ticket was to move the indicator indicating the writing position (hereinafter referred to as the full-screen cursor movement method), which made the operation complicated for the operator, and there was room for improvement in terms of work efficiency.

Therefore, the present invention aims to improve the above-mentioned drawbacks of the prior art, and in an exchange system that requires the intervention of an exchange operator as described above, information is entered on a display device controlled by a central control unit of an exchange. As a method, unlike the conventional full-screen cursor movement type, an input field is provided on the screen of the display device as an area exclusively for writing in the format of the exchange certificate to be displayed using a fixed crosspiece and the handler's general-purpose information key operation.

Furthermore, for information that is frequently entered, such as call type, among the exchange card information, a direct entry key is installed to allow the necessary information to be entered directly on the fixed bar, simplifying the work of the operator to enter information into the display device. At the same time, it is possible to directly send the telephone number entered in the input field during the process of creating an exchange certificate, as well as information that can be automatically identified when the central control unit controls the call path, such as Regarding the type of incoming and outgoing domestic and international calls, information is automatically entered on fixed bars, etc. By equipping the seat device with functions that can simultaneously control the exchange scribe and the call path, the exchange operations can be improved. The present invention provides a seat device for an exchange device that can perform processing with less human error and perform exchange with high efficiency and reliability.

Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 1a is an example of a display screen provided with the seat device of the present invention, which includes an input field 2 and a fixed bar 1, and the input field 2 includes a field designation display field 2-1 and a general information entry field 2-2. Become.

FIG. 1 shows the configuration of a keyboard for inputting information to the screen.

The display screen shall be electronic, such as a cathode ray tube or plasma display panel.

The input column entry key column 3 is a key for inputting information into the input column 2, and includes a column specification key column 3-1 and a general-purpose information key column 3-.
2, the general-purpose information key column 3-2 is a key for entering information in the general-purpose information entry column 2-2, and the column specification key 3-2 is a key for entering information in the general-purpose information entry column 2-2.
1 is the fixed bar 1 for the information entered in the general information entry field 2-2
By pressing the key indicating the transfer destination, the transfer destination is displayed in the column designation display column 2-1.

The information transfer key column 4 is a key for transferring the information in the general-purpose information entry field 2-2 to the fixed crosspiece indicated by the column specification display field, or conversely for returning the information on the fixed crosspiece to the input field for correction, etc. be.

The direct entry type key string 5 is a key for directly inputting information to the fixed bar 1 without going through the input field 2. The direct entry type key string 5 and the fixed bar 1 are in correspondence with each other. 5 is inserted in the top row of the fixed crosspiece 1, and the insertion position in this row corresponds to each key forming the key column 5.

The screen display control key row 6 is a set of keys for displaying information stored in the central control device on the screen when pressed by the operator.

For example, it is possible to display information on completed calls that have already ended, call information stored in the central control unit such as reserved calls, etc., and information necessary for connection such as waiting time for each destination can be displayed on the screen. can be displayed.

The line of call path control keys 7 is used to control response, outgoing call, disconnection, interruption check, and the like.

If a key with a lamp is used as the communication path control key 7, the operating state can be visually confirmed.

Further, by operating the communication path control key 7 while writing the telephone number in the input field 2, it is possible to send the telephone number.

Fig. 2 shows the seat device of the present invention and the system connected to them, where CC is the central processing unit, SW is the call switch circuit of the exchange, PO3C is the seat device control device, and PO3 is the seat device of the present invention. It is.

The central controller CC controls the telephone lines T1 to To and the seat devices PO1 to POm connected to the telephone switch circuit SW.
It has a common storage device that stores exchange information such as the status of the call switch and the status of connected calls, and gives control commands to the call switch circuit SW or the seat device (201 to 20m) to make the desired connection or display the seat device. Performs control such as enforcement.

The communication circuit section TK of the seat device PO5 is connected to one of the communication lines T1 to Tn via the communication lead-in line P1 and the communication switch circuit SW.

The communication circuit section TK includes a communication path transformer, an amplifier, and telephone keys for listening to and transmitting audio signals on the communication path.
Using the handset PH, it is possible to carry out a voice conversation between the telephone line interconnected by the telephone switch circuit SW and the operator at the seat device.

Further, the DIS is a display device having the fixed frame 1 and the input field 2 shown in FIG. 1A, and 2 is the keyboard shown in FIG.

Information is exchanged between the central control unit CC of the exchange and the seat device as follows.

By the operator operating the input field entry key (IK) 3 of PO5, the interface unit of PO3) PIF
Information is transmitted to the posc via the .

In posc, information is distinguished, and if the input field entry key 3 is used, the corresponding character is immediately displayed in the input field 2 of the screen display device DIS via PIF (interface unit), and if it is other key information, other key information is displayed. Information from the seat devices is also collected and transferred as a multiplexed signal to the central control unit CC.

The central control unit CC discriminated the information again, and if it was based on the information transfer key 4, determined the transfer destination to the fixed crosspiece 1 based on the information in the column designation display column, and checked the validity of the information in the input column 2. After that, if the information is normal, the information is stored in the common storage device and transmitted to the POSC, and the direct key 5 is
If the information is based on a key that controls the call switch circuit, fixed information given for each key is recorded in the common storage device and transmitted to the POSC, and if the information is based on a key that controls the call switch circuit, a control command is sent to the call switch circuit SW. The information obtained in the control process is stored in the common storage device, and the information to be displayed on the screen display device DIS is also stored in the common storage device.
Transmit to sc.

In PO3C, the information line (for example, U) to PO5 to be sent is selected from among the information lines U1 to Um, and the information is transferred to the interface unit (PIF) of PO3C.

The PIF sends this information to a predetermined position on the fixed frame 1 of the display device DIS, composes it into characters, and displays it on the display device DIS.

That is, as the call connection control progresses, the switchboard device PO5 is connected to the call lines T1 to T at any time via the call switch circuit SW by the call lead-in line P1 according to instructions from the central controller CC. When a subscriber answers the line, at this time, the call path is controlled and certain information is displayed on the display device DIS, which listens to the voice information from the calling subscriber and displays the necessary information (for example, the incoming subscriber). party number, party name, call type, etc.) on the display device DI.
While monitoring at S, input information is entered into the input field using the general information key (IK) 32, and the information is transferred to the fixed crosspiece using the information transfer key and transmitted to the central control unit CC.

The central control unit CC stores the same information in a common storage device and performs processing according to the information.

As described above, according to the seat device of the present invention, by providing an input field for filling in the exchange note displayed on the display device, the conventional complicated cursor operation is no longer necessary, and when the information in the input field is transferred to the fixed crosspiece. Since the validity of the information can be checked immediately, errors in filling out the exchange note can be prevented.

Furthermore, there are no restrictions on the order in which they are filled in on the fixed bars, and exchange card information that can be automatically identified by the central controller when operating the channel control key is automatically filled in as much as possible.
It is possible to simplify the exchange certificate work of the exchange handler and make the exchange work more efficient.

[Brief explanation of the drawing]

FIG. 1a shows an example of the arrangement of the display screen according to the present invention, FIG. 1 shows an example of the layout of the keyboard according to the present invention, and FIG. 2 is a block diagram of an exchange system including the seat device according to the present invention. 1: Fixed bar, 2: Input field (2-F column designation display field, 2-2
: general-purpose information entry field), 3; input field entry key (3-1: field specification key, 3-2: general-purpose information key), 4; information transfer key, 5; direct type key, 6; display control key, 7;
Communication path control key, CC; Central control unit, SW; Communication path switch, PO3C; Seat device control device, PO3 (101~
10m); seat equipment.

Claims (1)

[Scope of utility model registration request] In a seat device that is connected to a central control unit and a switch in the exchange system in which an exchange operator intervenes, and exchanges information necessary for connection of a call, it is connected to the call switch and connects to the call line using a handset (PH). (Telephone circuit unit (TK) that allows the operator to have a voice conversation and interface unit)
(PIF) and a display device (D
IS) and a keyboard device (IK), the display surface of the display device (DIS) is equipped with a display-only fixed column and an entry-only input column for displaying information necessary for connection work; The device (IK) has a general-purpose information key for filling in the input field, a field specification key for indicating the destination of the information written in the input field to the fixed field, and a field specification key for transferring the information written in the input field to the fixed field. An information transfer key for transferring information, a direct entry key for writing directly into a fixed field without going through an input field, and a display control key for controlling the display.
Equipped with call control keys for controlling call circuits and call path switches, and lamps to display the status of each key, after information is written in the input field of the display device (DIS), it is transferred to the fixed field and centrally controlled at the same time. The information is transferred to the display device (DIS), and the information is directly written in the fixed field of the display device (DIS) using the direct entry key, and at the same time, the information is transferred to the central control device, and the display control is performed at the same time as the call route control. Seat device for exchange equipment.