JPH10232963A - Trouble monitor system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To lighten the burden of the operation that a monitoring operator confirms the contents of a monitor each time a fault occurs. SOLUTION: If a fault occurs to one of automatic transaction devices 1, fault kind alarm data 20 corresponding to the kind of the fault is read out of a storage part 16. This is data indicating that the contents of the fault are voiced and the degree of the fault is shown with the timbre, etc., of a buzzer. A voice output part 6 informs the operator of the contents of the fault through a speaker 14 with a buzzer sound, etc., characteristic of the fault. When the content of fault is reported by the timber of the voice or buzzer, operator recognize the content of fault without confirm a monitor 12, then appropriate countermeasure for the fault is performed even when the operator is remote place.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a fault monitoring system for centrally monitoring an automatic transaction apparatus provided in a financial institution or the like at a remote place.

[0002]

2. Description of the Related Art A financial institution such as a bank is provided with a large number of automatic transaction devices which are operated by customers and execute transactions in order to reduce the load on window operations. Each of these automatic transaction devices includes a safe for storing cash therein. If there is a deposit, the cash is appraised and stored in a safe, and in the case of a withdrawal, the cash is taken out of the safe while counting,
Offer to customers. In such devices, failures due to failures in cash transfer mechanisms and other mechanisms,
Various obstacles occur, such as a case where the cash stored in the safe is insufficient and the customer cannot withdraw the cash withdrawal request, or a case where the safe is full and the deposit cannot be accepted. Conventionally, in order to monitor the occurrence of various types of failures in such automatic transaction devices, monitoring systems have been provided that are connected to the automatic transaction devices of each business office via communication lines and centrally monitor the automatic transaction devices under their control. ing. In this monitoring system, the operator monitors the status of all automatic teller machines with a monitor or the like, and when a failure occurs, notifies the person in charge of the sales office or the like that manages the automatic teller machine and takes appropriate action. Advance.

[0003]

The above conventional fault monitoring system has the following problems to be solved. An operator operates a monitoring terminal that displays a status of occurrence of a failure in the automatic transaction apparatus. However, the operator may not only perform the monitoring operation but also perform other operations. For these cases,
The monitoring terminal sounds a buzzer when a failure occurs. However, if an operator hears such a buzzer,
You must always look at the monitor of the monitoring terminal to check the details of the failure. Therefore, when the operator performs another task at a place slightly away from the terminal, there is a problem that the operator often has to move to the monitoring terminal.

[0004]

The present invention employs the following structure to solve the above problems. <Configuration 1> A controller for remotely monitoring the status of an automatic transaction device via a communication line, wherein when a status of any of the automatic transaction devices changes and a failure occurs, a control unit detects the failure, When a storage unit that stores the failure type alarm data prepared according to the type of the failure and the control unit detects the failure,
A fault monitoring system, comprising: a voice output unit that reads out corresponding fault type alarm data from a storage unit and outputs a voice signal specific to the fault.

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below using specific examples. <Specific Example> FIG. 1 is a block diagram showing a specific example of a monitoring terminal according to the present invention. This monitoring terminal uses an automatic transaction device (AT
M) 1 and connected via a network 2 to form a fault monitoring system. The monitoring terminal is provided with a control unit 3, an input processing unit 4, a screen output unit 5, an audio output unit 6, a communication control unit 7, and a data control unit 8 for controlling its operation.

[0006] A keyboard 11 is connected to the input processing unit 4. When an operator uses the keyboard 11 to input a predetermined command or various instructions, this is notified to the automatic transaction apparatus or the like via the control unit 3. A monitor 12 is connected to the screen output unit 5. As a result, the content of the fault detected by the control unit 3 or the status of each automatic transaction apparatus to be monitored is displayed on the monitor 12. The audio output unit 6 is newly provided in the monitoring terminal in the present invention, and is connected to the sound board 13 and the speaker 14. As a result, as will be described later, a sound alarm or a buzzer sound specific to the failure is output according to the content of the failure.

[0007] A telephone 15 is connected to the communication control unit 7. If any trouble occurs while the customer is operating the automated teller machine, if the customer picks up the telephone, the telephone 15 can be used to communicate with the operator. The storage unit 16 is connected to the data control unit 8. The storage unit 16 includes a magnetic disk device and the like. Here, together with the status file 19, the fault type alarm data 2 used in the present invention
0 is stored. The status file 19 is a file that records and displays the operation status of each automatic transaction device. For example, when the automatic transaction apparatus stops operating, data necessary for outputting a message such as “the equipment is stopped” by voice is stored in the failure type alarm data 20. The fault type alarm data 20 is prepared for the type of fault and stored in the storage unit 16.

FIG. 2 is an explanatory diagram of a fault monitoring system of the automatic transaction apparatus. The monitoring terminal shown in FIG. 1 is incorporated in such a system. The automatic transaction apparatus 1 is provided in a business office to be monitored by this monitoring system. The number is arbitrary. This automatic transaction device 1
Is connected to the network 2 via the monitor panel 21 and the modem 22.
It is connected to the. The monitoring terminal 10 is connected to the network 2 via a modem 23. The network 2 is various communication networks such as a public network. Thus, ATM
1 is connected to the monitoring terminal 10 via various communication lines. For example, one monitor panel 21 is provided for each branch office, and collects status information and the like of the automatic transaction apparatus under its control.
This is a device that transmits a message to the monitoring terminal 10. Monitoring terminal 1
0 is operated by the monitoring operator 24 as shown in the figure, and the status information is recorded in the status file 19 (FIG. 1), and a predetermined response is made when a failure occurs.

FIG. 3 is a flowchart of a message receiving process according to the present invention. From the monitor panel 21 shown in FIG. 2, information on a failure or various state information of the automatic transaction apparatus is transmitted to the monitoring terminal 10. When this message is received, the monitoring terminal operates according to the procedure shown in FIG. First, in step S1, the control unit (FIG. 1) 3 of the monitoring terminal recognizes the identification number of the automatic transaction device from the received message. Next, the state file 1 shown in FIG.
9 is referred to. That is, here, data including the identification number of the relevant automatic transaction apparatus and its state are written. The status file 19 always records the latest status of each automatic transaction device. The contents are read in step S2.

Next, in step S3, the state file 19
Compare the information read from the received information with the received information. Here, when a change in state is detected, the process proceeds to step S4. If the state is the same as the state stored so far, the processing ends as it is. When it is determined that there is a change in the state and the process proceeds to step S4, the received information is written in the state file 19. Then, in step S4,
The content of the state information is edited and displayed on the screen of the monitor 12 shown in FIG. Next, in step S5, it is determined what information has changed. For example, it is assumed that the automatic transaction apparatus has been stopped in a state where the medium is insufficient. On the other hand, when the local staff replenishes the medium, the automatic transaction apparatus starts to operate normally. Such a change in state is called state restoration. In such a case, step S5
To end the process.

On the other hand, if the normal operation has been stopped so far, the operation proceeds from step S5 to step S6 to output an alarm.
At this time, in the present invention, the data control unit 8 that has received the notification from the control unit 3 shown in FIG. 1 reads the corresponding fault type alarm data 20 from the storage unit 16. Then, this is transferred to the audio output unit 6. The sound output unit 6 operates the sound board 13 according to the contents, and issues an alarm from the speaker 14. For example, as shown in step S7 of FIG. 3, a message such as "device stopped" is output from the speaker. As a result, for example, even if a monitoring operator is located at a location distant from the monitoring terminal, the content of the fault can be immediately recognized, and an appropriate response can be taken without referring to the monitor 12 (FIG. 1).

It is also assumed that the information whose state has changed in step S5 is information indicating that the medium is at the end. In this case, the process proceeds to step S8, in which the audio output unit 6 operates in the same manner as described above, and outputs a message saying "the medium has run out" from the speaker 14.

The contents of the fault type alarm data 20 can be variously handled in addition to transmitting the contents of the fault by voice. That is, a buzzer sound or other alarm sound specific to the content of the failure may be used. This is because the monitoring operator can determine the type of the fault by using a sound such as “pup” or “ping-pong”.
For example, the automatic transaction apparatus 1 is operated unattended during a holiday or a time period after the end of the window business, so that when a failure occurs, it is necessary to immediately dispatch a clerk or the like. Therefore, the importance is higher than the obstacle of the automatic transaction apparatus in the shop where the window is open. In such a case, it is conceivable to make a difference in the timbre or volume of a voice or an alarm in order to distinguish between a high importance and a low importance. By combining these means and generating the fault type alarm data 20, it is possible to cope with various cases.

[0014]

According to the fault monitoring system of the present invention described above, when a state of one of the automatic transaction apparatuses changes and a fault occurs, the fault is detected and prepared according to the type of the fault. Since the obtained fault type alarm data is read and a fault-specific audio signal is output, the type of the fault can be clearly recognized without the monitoring operator checking the monitor. As a result, it is possible to reduce the work load for the monitoring operator to check the contents of the monitor with the eyes each time. Even if the monitoring operator can immediately monitor the monitor, it is possible to reliably recognize the content of the fault by comparing the voice information with both information and take an appropriate countermeasure.

[Brief description of the drawings]

FIG. 1 is a block diagram of a specific example of a monitoring terminal according to the present invention.

FIG. 2 is an explanatory diagram of an automatic transaction device failure monitoring system.

FIG. 3 is a flowchart of a message receiving process.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Network 3 Control part 6 Voice output part 8 Data control part 16 Storage part 19 State file 20 Fault type alarm data

Claims (1)

[Claims] 1. A remote control device for remotely monitoring the status of an automatic transaction device via a communication line, comprising: a control unit for detecting when a status of one of the automatic transaction devices changes and a failure occurs; A storage unit for storing fault type alarm data prepared according to the type of fault, and when the control unit detects a fault, reads out the corresponding fault type alarm data from the storage unit and outputs a voice signal unique to the fault. A fault monitoring system, comprising: