JPH10149401A - Automatic transaction device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To immediately inform a maintenance man and a person in charge of the occurrence of a fault on an automatic transaction device when it occurs and to quickly cope with the fault. SOLUTION: The device 1 is provided with an input part 13 receiving the input operation of a customer and the person in charge and a display part 14 selecting information to the customer and the person in charge and displaying it. In such a case, a communication control part with public network 11 which is connected to a public network 12, and telephones, a recording part 6 recording information and a main control part 2 controlling the respective parts are provided. The device is controlled in such a way that a telephone number is previously registered in the recording part 6, the main control part 2 reads the telephone number from the recording part 6 and the communication control part with public network 11 calls the telephone number.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction apparatus, and is used in, for example, banks and various financial institutions, and when a device failure or the like occurs, notifies a maintenance person or the like of the occurrence of the device failure or the like. The present invention relates to an automatic transaction device having a function of performing a transaction.

[0002]

2. Description of the Related Art Generally, banks and various financial institutions operate only automatic transaction devices after business hours on weekdays and on holidays. In this case, when a device failure occurs, a center system clerk or a clerk of a monitoring center monitoring the automatic transaction device performs an operation for recovering from a device failure according to the failure number notified through the communication line.

[0003] In the case of a severe failure that cannot be recovered by the recovery operation of a clerk, the maintenance person of the automatic transaction equipment manufacturer is contacted by a standby center, and the failure status is notified to the maintenance personnel in charge to recover the failed automatic transaction equipment. I was going to.

[0004]

However, according to the above-mentioned prior art, when a severe equipment failure occurs that cannot be recovered by a recovery operation by a staff member, a maintenance staff member is finally dispatched after the failure occurs. By this time, a lot of time had been spent, and no satisfactory response could be made.

[0005]

SUMMARY OF THE INVENTION The present invention relates to an automatic transaction apparatus having an input unit for receiving an input operation of a customer and a clerk, and a display unit for selecting and displaying information for the customer and the clerk. A communication control unit for the public network which can make a call by connecting to the public network, a recording unit for recording information, and a main control unit for controlling each of these units. The control unit reads out the telephone number from the recording unit, and the public network communication control unit can control to make a call to the telephone number.

[0006]

Embodiments of the present invention will be described below with reference to the drawings. [First Embodiment] FIG. 1 is a block diagram of the present embodiment. In this figure, reference numeral 1 denotes an automatic transaction device (hereinafter abbreviated as ATM), and a customer uses this device.
Perform cash deposits, withdrawals, and transfer transactions.

Reference numeral 2 denotes a main control unit, which is connected to the center system 4 via the center communication control unit 3 and exchanges data with the center system 4. Also,
The main control unit 2 is connected to a memory 5 and a non-volatile memory 6 as a recording unit, and is connected to a hard disk 8 (hereinafter abbreviated as DK) via a hard disk control unit 7. And a program stored in the DK8 to control the above-described units and the below-described units.

Reference numeral 9 denotes a monitoring communication control unit which is connected to the monitoring system 10 and exchanges data with the monitoring center when the ATM 1 fails or bills or coins run out. 1
Reference numeral 1 denotes a public network communication control unit which connects to the public network 12;
The control is performed so that the ATM 1 itself can make a telephone call. Reference numeral 13 denotes an input unit. The customer operates the input unit 13 in accordance with the operation procedure displayed on the display unit 14, and inputs a transaction amount, transfer information, and the like. The input unit 13 and the display unit 14
For example, a touch panel may be provided on a display surface such as a liquid crystal display or a CRT, a keyboard may be displayed on the display surface, and the customer may perform input and operation by pressing an area corresponding to the keyboard of the touch panel. The invention is not limited to this, and a normal keyboard may be used. Note that not only the customer but also a staff member can perform an input operation using the input unit 13 and the display unit 14.

Reference numeral 15 denotes a printing unit which prints a book on a passbook, a statement slip, and the like. Reference numeral 16 denotes a card processing unit which can read data by accepting, for example, a customer's cash card or the like. Reference numeral 17 denotes a cash processing unit, which counts bills and coins and pays out and deposits by operation of a customer. The operation of the present embodiment will be described below.

FIG. 2 is a flowchart of the registration operation.
FIG. 3 is an explanatory diagram showing an example of a registration operation screen. First of all, the maintenance person operates the input unit 13 and the display unit 14 of the ATM 1.
Thus, the maintenance person registration operation shown in the flowchart of FIG. 2 is performed. Sa1: Register maintenance personnel. For example, on the contact (telephone number) registration screen shown in FIG. The input telephone number is stored in the nonvolatile memory 6 of the ATM 1 and the DK 8 for backup.

Sa2: Subsequently, the device number is registered. The device number registration screen shown in FIG.
Enter the financial institution number, branch number, and device number where M1 is installed. The input financial institution number, branch number and device number are stored in the nonvolatile memory 6 of the ATM 1 and in the DK 8 for backup. With the above, the maintenance person registration operation is completed.

Next, after performing the above-described maintenance personnel registration operation,
A process when a device failure occurs during the operation of the ATM 1 will be described. FIG. 4 is a flowchart showing a process performed when a device failure occurs, and will be described with reference to FIG. Sb1: The processing is Sb due to the occurrence of the ATM1 device failure.
Proceed to 2. Sb2: The main control unit 2 requests the center communication control unit 3 to notify the center system 4 that a device failure has occurred.

Sb3: If the equipment failure is during the ATM operation after the end of business hours on weekdays or during the holiday operation, the main control unit 2 sends the monitoring communication control unit 9 the monitoring system. 10 is requested to notify that a device failure has occurred. Sb4: The main control unit 2 retrieves the telephone number registered by the maintenance personnel registration operation from the non-volatile memory 6, edits the pager notification content as failure notification information, and makes a call to the public network communication control unit 11 so as to make a telephone call. To ask. FIG. 5 is an explanatory diagram showing an example of the pager notification content. Information registered in advance by a registration operation and information indicating the content of a fault that has occurred are edited into a fixed format.
Here, an example is shown in which a financial institution number, a branch number, a device number, and a failure number are incorporated. The failure number is a number assigned in advance for each type of failure that occurs, and the maintenance staff can specify the type of failure by this number.

Sb5: Thereafter, the ATM 1 waits for recovery from the failure. As described above, the ATM 1 notifies the pager owned by the maintenance staff at the same time that the center system staff or the monitoring system staff knows the equipment failure, so that the maintenance staff can also know the equipment failure, and prompt failure can occur. Response is possible, and the time until restoration can be shortened.

[Second Embodiment] This embodiment is different from the first embodiment in that a synthesized voice generating section is provided, and a voice is notified to a mobile phone instead of a pager. It is characterized by: Note that the mobile phone here includes a simple mobile phone such as a PHS. In addition, a normal telephone can be used instead of the mobile telephone.

FIG. 6 shows a block diagram of the second embodiment. Reference numeral 18 in this figure denotes a synthesized voice generation unit, and the other configuration is the same as that of the first embodiment. FIG. 7 is an explanatory diagram showing an example of the content of a mobile phone notification. When a failure occurs, the main control unit 2 creates failure notification information by editing the information registered by the registration operation in advance and the information indicating the content of the failure that has occurred into a certain format as shown in FIG. 7, for example. Then, the failure notification sound as the corresponding sound data is obtained by the synthesized sound generation unit 18. Next, a call is made to the mobile phone of the maintenance person, and the above-mentioned failure notification sound is notified.

The maintenance person can know the state of the failure by voice using a mobile phone. In the example of FIG. 7, the user is asked for a financial institution number, a branch number, a device number, and a failure number. In the above-described first and second embodiments, the failure of the ATM 1 has been described as an example. However, the present invention is not limited to this case. When a serious alarm occurs, notify the telephone or pager of the person in charge of a security company or the like that undertakes the task of replenishing cash or statement slips, and notify the alarm information indicating the details of the out-of-cash or out-of-slip sheet that occurred. It may be.

Normally, the ATM 1 is provided with a sensor for detecting running out of cash or paper and performing near-end detection when such a state is about to occur. For example, an alarm can be generated, but by applying the present invention, this alarm information can be notified to a telephone, a pager, or a mobile phone.

[0019]

As described above in detail, when an ATM failure or an alarm occurs, a maintenance person or a person in charge is notified using a pager, a telephone or a mobile phone.
The maintenance staff, the staff, and the like at the same time as the center system staff and the monitoring system staff can know the details of the failure and the information on the operation management, so that it is possible to quickly respond to the failure or perform the operation management.

[Brief description of the drawings]

FIG. 1 is a block diagram of a first embodiment;

FIG. 2 is a flowchart of a registration operation.

FIG. 3 is an explanatory diagram showing an example of a registration operation screen.

FIG. 4 is a flowchart showing processing when a device failure occurs.

FIG. 5 is an explanatory diagram showing an example of a pager notification content.

FIG. 6 is a block diagram of a second embodiment.

FIG. 7 is an explanatory diagram showing an example of a mobile phone notification content.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Main control part 6 Recording part 11 Communication control part for public networks 12 Public network 13 Input part 14 Display part 18 Synthetic voice generation part

Claims (4)

[Claims] 1. An automatic transaction apparatus having an input unit for accepting an input operation of a customer and a clerk, and a display unit for selecting and displaying information for the customer and a clerk, wherein a telephone is connected to a public network to make a telephone call. A communication control unit for public network, a recording unit for recording information, and a main control unit for controlling the respective units, and a telephone number is registered in the recording unit in advance, and the main control unit reads from the recording unit Read phone number,
An automatic transaction apparatus characterized in that the public network communication control unit can control to make a call to the telephone number. 2. The apparatus according to claim 1, wherein the recording unit previously specifies a telephone number of a pager owned by a maintenance person, information for specifying the automatic transaction apparatus, and a type of the fault that may occur. The main control unit reads out the information in the recording unit and edits information for specifying the automatic transaction apparatus and information for specifying the type of the generated fault. An automatic transaction apparatus, wherein the main controller controls the communication control unit for the public network, and notifies the pager of the maintenance staff of the failure notification information. 3. The system according to claim 1, further comprising a synthesized voice generating unit, wherein a telephone number recorded in the recording unit in advance is a mobile phone number of a maintenance person, and when a failure occurs, based on the edited failure notification information,
An automatic transaction apparatus, wherein a synthesized voice generation unit generates a failure notification voice, and the main control unit controls a communication control unit for the public network, and notifies the maintenance worker's mobile phone of the failure notification voice. 4. A sensor according to claim 1, 2 or 3, further comprising a sensor for detecting the state of running out of cash or paper when the running out of paper or paper is approaching. The main control unit reads out the information in the recording unit, controls the public network communication control unit, and notifies the person in charge when the out of cash or paper is approaching. An automatic transaction apparatus characterized by performing.