JPH08123877A - Automated equipment management system - Google Patents

Abstract

PURPOSE: To easily execute operation management using logs by calling the log stored in the storage device of an automated equipment accompanying the execution of a transaction by a management terminal, transmitting it and outputting the transmitted log. CONSTITUTION: The automated equipment where the various kinds of the transactions are executed by the operation of a customer is provided with the storage device 13 for storing the logs accompanying the execution of the transaction. Then, a log display control function 15 provided in the controller 5 of the management terminal 1 transmits a control command for calling the log stored in the storage device 13 of the automated equipment and letting it be transmitted to the management terminal 1 and a log output control function 16 provided in the controller 14 of the automated equipment calls the log from the storage device 13 and transmits it to the management terminal 1 by an instruction from the management terminal 1. Then, the log display control function 15 of the management terminal 1 edits the log transmitted from the automated equipment and outputs it to a display device 4. Thus, an operator can view the log of the automated equipment by operating the management terminal and can execute the operation management.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automated equipment management system in which an automated equipment and a management terminal are connected to each other, and more particularly to a system for managing the operation of banking operations in the automated equipment using the management terminal. It is a thing.

[0002]

2. Description of the Related Art Conventionally, in an automated device, a log is left on a journal sheet when it is operated, and when the operation of banking operations in the automated device is managed, the journal sheet is used. For example, if the cash does not match at the time of cash examination with an automated device, check the transaction that has become an obstacle in the journal paper of the relevant automated device, and confirm the validity of the transaction centered on the disabling amount Was.

[0003]

However, in the above-mentioned conventional automated equipment management system, since the operation is managed by looking at the journal paper, it takes time to search for a specific transaction in the journal. Therefore, there is a problem that it takes a very long time for this confirmation when the cash is not matched at the time of cash examination by the automated device.

[0004]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems, the present invention relates to an automation device for executing various transactions by a customer's operation, an output device for outputting information to an operator, and an operator for outputting information. In an automated device management system that includes a management terminal having an input device for inputting, connects the automation device and the management terminal, and exchanges information between the automation device and the management terminal to manage the automation device. , The automation device includes a storage device that stores a log as a transaction is executed, and the automation device issues an instruction to cause the management terminal to call a log stored in the storage device and send the log. And a control device having a display control function including a function for performing a log output and a function for outputting a sent log from an output device.

[0005]

According to the present invention having the above-mentioned configuration, when managing the operation of banking operations in an automated device, the operator operates the management terminal to give an instruction to call the log stored in the storage device of the automated device. . By the operation of the operator, the management terminal causes the automated device to call the log stored in the storage device and sends an instruction to send the called log to the management terminal.

Upon receiving an instruction from the management terminal, the automated equipment calls the log stored in the storage device and sends it to the management terminal. The management terminal outputs the log sent from the automation device to the output device. This allows the operator to view the log of the automated equipment.

[0007]

1 is a block diagram of an automated equipment management system showing an embodiment of the present invention. In the figure, reference numeral 1 denotes a management terminal, which is used to input various information such as a storage device 2 for storing various information, and an instruction to call the information stored in the storage device 2. Display device 4 for visually outputting the information input from the input device 3, the information input from the input device 3, the information called from the storage device 2, and the information input from the input device 3 and the storage device 2 Output the information called from the display device 4,
A control device 5 for outputting information and the like input from the input device 3 to the outside is provided. In addition, as the input device 3,
A keyboard or the like is used, and a CRT is used as the display device 4.
Etc. are used.

Reference numeral 6 denotes an automated device for executing various transactions by the operation of the customer. For example, in the case of a cash automatic transaction device, a card processing device 7 for reading and writing information on a card, and reading information from a passbook. , A passbook processing device 8 for printing transaction details on a passbook, a banknote depositing / dispensing device 9 for depositing / dispensing bills, a coin depositing / dispensing device 10 for depositing / dispensing coins, operation guidance to a customer, etc. Output device 11 for displaying characters and illustrations, outputting operation guidance voice, and input device 1 for customer to input information such as transaction amount
2. A storage device 13 for storing a transaction log, a control device 14 for controlling the above-mentioned components, and the like are provided.

In such a configuration, a plurality of automation devices 6 are connected to one management terminal 1, information is exchanged between the management terminal 1 and the automation device 6, and the location of the automation device is changed. It is possible to manage automated equipment without going to the office. Here, the log display control function 1 for fetching the log stored in the storage device 13 of the automation device 6 and displaying the log in the control device 5 of the management terminal 1
5 is provided. This log display control function 15 calls the log stored in the storage device 13 of the automation device 6 and sends a control command for sending the log to the management terminal 1 to the automation device 6 and from the automation device 6. It is composed of a function of editing the received log and outputting it to the display device 4.

Further, the control device 13 of the automation device 6 has
A log output control function 16 is provided which calls a log from the storage device 13 according to an instruction from the control device 5 of the management terminal 1 and sends the log to the management terminal 1. The log output control function 16 receives a control command signal transmitted from the control device 5 of the management terminal 1, analyzes the control command signal, and calls the log from the storage device 13 and the called log.
It consists of the function to send to.

As a result, under the control of the management terminal 1, the log stored in the storage device 13 of the automation device 6 is called, the log is displayed on the management terminal 1 side, and the operation management becomes possible. FIG. 2 is an explanatory diagram showing an example of an actual connection form between the management terminal 1 and the automation device 6.

The plurality of automation devices 6 include relay devices 31,
PBX (Private Branch Exchange) 3 when the management terminal 1 is in the same store via the DCE (Data Circuit Termination Device) 32
3, the management terminal 1 is connected to the management terminal 1 via the public network 34 when the management terminal 1 is located at an external monitoring center.
FIG. 3 is a flow chart showing the procedure from the occurrence of cash inconsistency to the display of the failure log in this embodiment. The operation of the above embodiment will be described below.

First, when various transactions are executed by the automated equipment 6, the date and time, the transaction type, the transaction amount, the transaction result, the customer information and the like are stored in the storage device 13 as a log according to the time transition. When a failure occurs, the failure date and time, transaction type, transaction amount, customer information, etc. are stored as a failure log according to the temporal transition. FIG. 4 is an explanatory diagram showing an example of the format of the failure log. When a failure occurs, the failure log as described above is stored according to the temporal transition.

Then, at the time of cash examination by the automated device 6,
When the cash is not suitable (SA1), the operator operates the input device 3 of the management terminal 1 so that the management terminal 1
The log display control function 15 of the control device 5 is operated. When the log display control function 15 operates, a display prompting the user to input the device number of the automated device for displaying the failure log on the display device 4 is displayed. FIG. 5 is an explanatory diagram showing an example of the above-mentioned operation guidance screen for the operator, and looking at this display, the operator inputs the machine number of the automated device 6 in which the cash inconsistency has occurred from the input device 3 (SA2).

When the machine number of the automation device is input from the input device 3 and the automation device for displaying the fault log is specified, the control device 5 causes the log display control function 15 to notify the specified automation device. Then, a failure instruction log is called from the storage device 13, and a control instruction signal for transferring the error log to the management terminal 1 is transmitted to the corresponding automation device 6 (SA3).

The control device 14 of the automation equipment 6 receives the control instruction signal sent from the management terminal 1 by the log output control function 16, analyzes the received signal and analyzes the received signal from the storage device 13 according to the instruction content. Call the log. Then, the called fault log is file-transferred to the management terminal 1 (S
A4). With the log display control function 15, the control device 5 of the management terminal 1 receives the failure log sent from the corresponding automation device 6, stores it in the storage device 2, and outputs it from the display device 4. And display it on the display device 4 so that it can be viewed by the operator (SA
5).

FIG. 6 is an explanatory view showing an example of a display screen. The operator can look at this display and investigate the troubled transaction and the cause of the cash inconsistency (SA6). here,
In the above embodiment, when the operator inputs the machine number from the input device 3, the failure log of the automation device 6 specified by this number is transferred and displayed as a file.
At this time, if the number of failure logs exceeds the number that can be displayed on one screen, it can be divided into several screens and can be displayed, and the operator can operate to display a predetermined screen.

The file-transferred failure log is stored in the storage device 2, and the control device 5 may be provided with a search function capable of searching and displaying a specific failure log by using the amount or transaction type as a keyword. . This is because when the operator inputs the amount of money and the transaction type, the control device 5
Is a function of searching the failure log stored in the storage device 2 for a failure log whose amount or transaction type matches, and editing and displaying it in a form that can be output from the display device 4. Instead of just displaying the fault log,
It is possible to search and display fault logs that may be the cause of cash inconsistency.For example, if a cash inconsistency occurs, only fault logs that have a transaction amount that matches the inconsistency amount are searched. Therefore, it is possible to easily display the information as a result, and the cause of the cash inconsistency can be easily searched.

Conventionally, since the cause of the cash inconsistency was searched by looking at the journal paper in which the failure log was recorded only according to the time transition, when this work occurred, it took a very long time for the investigation. However, as in the present embodiment, the failure log can be displayed on the management terminal 1, and a specific failure log can be searched and displayed from within the management terminal 1 to significantly reduce the time required for investigation. The effect is great.

In the above embodiment, an example has been described in which the failure log is called out from the logs stored in the automation device 6 and the file is transferred. However, a log other than the failure log is called up and this is called. It is also possible to transfer files, display statistical information for each transaction, and check the transition of transactions. When such processing is performed, the control device 5 of the management terminal 1 is provided with a function of adding the amount of money for each transaction type, for example, so that the amount of money moved for each transaction type can be displayed.

[0021]

As described above, according to the present invention, since the log stored in the storage device of the automation device is called and output by the management terminal, the operation management using the log is easy. You can do it. In addition, by providing a search function to search for and output a specific log from the log sent from the automation device, when a cash inconsistency occurs, the failure log is called and displayed on the management terminal side. At this time, the specific failure log can be easily searched, and the work load on the operator is greatly reduced.

[Brief description of drawings]

FIG. 1 is a block diagram of an automated equipment management system that represents an embodiment of the present invention.

FIG. 2 is an explanatory diagram illustrating an example of a connection form between a management terminal and an automation device.

FIG. 3 is a flowchart showing the operation of the present embodiment.

FIG. 4 is an explanatory diagram showing an example of a format of a failure log.

FIG. 5 is an explanatory diagram illustrating an example of an operation guidance screen for an operator.

FIG. 6 is an explanatory diagram illustrating an example of a display screen.

[Explanation of symbols]

 1 Management Terminal 2 Storage Device 3 Input Device 4 Display Device 5 Control Device 6 Automation Equipment 13 Storage Device 14 Control Device 15 Log Display Control Function 16 Log Output Control Function

Claims (2)

[Claims] 1. An automation device, comprising: an automation device for executing various transactions by a customer's operation; and a management terminal having an output device for outputting information to an operator and an input device for the operator to input information. In the automated device management system, which connects an automated device to a management terminal and exchanges information between the automated device and the management terminal to manage the automated device, a log is stored in the automated device as a transaction is executed. And a function of causing the management terminal to call the log stored in the storage device and instructing the automation device to send the log, and outputting the sent log from the output device. An automated device management system comprising a control device having a display control function configured by the functions described above. 2. The automated device management system according to claim 1, wherein the control device has a search function of searching a specific log from logs sent from the automated device and outputting the specific log. A characteristic automated device management system.