JPH06301843A - Automatic transaction device management system - Google Patents

Abstract

PURPOSE:To manage and operate automatic transaction devices with a high reliability by outputting the status check result to the result output part provided in a management terminal to inspect the inspection items preliminarily set to each automatic transaction device without omission. CONSTITUTION:Automatic transaction devices 12-1 to 12-4 are connected to a network 10, and each automatic transaction device 12 is provided with a status check part 13 which has a function to check the function and the operation of the device, the capacity of a medium, etc. Each device 12 is provided with a result recording part 14 for the purpose of outputting the result of status check. Meanwhile, a management terminal 22 to manage the automatic transaction devices 12-1 to 12-4 is connected to the network 10, and this management terminal 22 is provided with a keyboard 23 and a result output part 26 which start the status check part 13 and receive the result. The check results of remotely started status check parts 13 are not only individually stored in the result recording part 14 but also outputted to the result output part of the management terminal 22.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device management system for automatically performing a status check for maintenance and management of an automatic transaction device installed in a financial institution such as a bank.

[0002]

2. Description of the Related Art In a financial institution such as a bank, an automatic transaction device is used for depositing, withdrawing or transferring deposits and savings to reduce the burden of bank clerk's window work and improve customer service. I am trying. FIG. 2 shows an external view of a conventional general automatic transaction device. This automatic transaction apparatus 1 includes a card insertion slot 2 for inserting a cash card or the like, a passbook insertion slot 3 for inserting a passbook, a customer operation unit 4 for a customer to operate the apparatus according to transaction details, and cash deposit / withdrawal. A deposit / withdrawal port 5 and the like for performing the above are provided. In addition, a cash storage 6 for storing cash used for transactions is provided inside thereof.

In the above device, the customer operates the customer operation unit 4
When a cash card or a passbook is inserted into the card insertion slot 2 or the passbook insertion slot 3 by specifying the transaction contents using or, and by specifying the deposit / withdrawal amount, the deposit / withdrawal processing is automatically performed.
Withdrawal cash, transaction records, etc. are discharged from the deposit / withdrawal port 5. The automatic transaction device as described above is always kept in a normal state and requires a certain inspection in order to smoothly process transactions based on various requests from customers. For example, the cash storage 6 needs to store a sufficient amount of cash necessary for a transaction, and the paper for printing the transaction content needs to be stored inside the device so as not to run out.

In particular, when the use of the automatic transaction apparatus 1 is provided for customer service on a holiday of a financial institution,
Unlike weekdays, which bank staff can manage carefully, sufficient preparation is required. Therefore, conventionally, when the holiday operation is performed, the staff members have respectively inspected the functions of the automatic transaction device and the cash stored therein.

[0005]

By the way, conventionally, the above-mentioned inspection, status check, etc. of the automatic transaction apparatus are left to the staff of the sales office in which the automatic transaction apparatus is installed. Therefore, due to the experience and attention of the staff, omission of checks and oversight will occur. For example, if you try to operate unattended on a holiday, the device will not start up normally even if you turn on the power, there will be insufficient cash, paper for printing statement slips, etc. There was a problem that customer service deteriorates. Furthermore, there is a problem that the burden on the staff who inspects these devices without omission cannot be ignored at the sales office where a plurality of automatic transaction devices are installed and operated.

The present invention has been made by paying attention to the above points, and an automatic transaction capable of automatically carrying out a predetermined inspection item at a predetermined timing according to an instruction of a staff member and transmitting the result to the staff member. It is intended to provide a device management system.

[0007]

An automatic transaction device management system according to the present invention is provided in a plurality of automatic transaction devices for automatically executing a certain transaction process, and is provided in each of the automatic transaction devices.
A state check unit that executes a state check of the automatic transaction device, a result recording unit that is provided in each of the automatic transaction devices in the same manner and records the state check result, and a separate unit that is provided in each of the automatic transaction devices, It is characterized by comprising a management terminal for remotely activating the status check unit of each automatic transaction device, and a result output unit provided in the management terminal for outputting the status check result.

[0008]

In this system, each automatic transaction apparatus is provided with a state check unit for automatically executing all necessary preset inspection items. The status check unit is remotely activated by the management terminal, and the result is individually stored in the result recording unit and output to the result output unit of the management terminal. As a result, the clerk can carry out inspection-required items for all automatic transaction devices without omission, and take appropriate measures according to the result output.

[0009]

The present invention will be described in detail below with reference to the embodiments shown in the drawings. FIG. 1 is a block diagram showing an embodiment of an automatic transaction device management system of the present invention. The system shown in the figure has a configuration in which a host computer 7 controls an automatic transaction device installed in each business office via a communication line 8. A network 10 is connected to the communication line 8 via a communication control device 9, and the network 10 is set up inside a sales office. Automatic transaction devices 12-1 to 12
-4 is connected to this network 10. Further, each automatic transaction apparatus, for example, the apparatus 12-1, is provided with a state check unit 13 having a function and operation of the apparatus, a function of checking the amount of medium, and the like. The state check unit 13 is composed of a program of a processor that controls the operation of the apparatus.

Further, in order to output the result of such a status check, the apparatus is provided with a result recording section 14, which is composed of, for example, a hard disk 16 and a printer 15. The hard disk 16 stores various data necessary for the operation of the automatic transaction device.
The one provided conventionally is used as it is. Further, the printer 15 uses a printer which prints a statement slip or the like showing the transaction result to the customer. On the other hand, the network 10 has a management terminal 2 for managing the automated teller machines 12-1 to 12-4.
2 is connected. The management terminal 22 is provided with a keyboard 23 and a result output unit 26 for activating the status check unit 13 and accepting the result. The result output unit 26 is composed of the display 24 or the printer 25.

FIG. 3 shows an operation flowchart of the state check unit 13 of the automatic transaction apparatus shown in FIG. The state check unit 13 as described above performs a check process of predetermined items for each unit of the apparatus by the procedure shown in this figure. Step S1 is a card traveling system check, step S2 is a journal system check, step S3 is a cash system check, step S4 is a statement slip system check, and step S5 is a check result process.

In the card running system check in step S1, a dummy card feeding operation, a card discharging operation, a card loading operation, etc. are carried out. Specifically, this operation stores a dummy card inside the device, sends the dummy card to the card insertion path when the status check starts, and checks whether the card is normally sucked into the device and discharged. Processing. In addition, since various inspection operations that can be individually performed by conventional devices have been introduced, detailed description thereof will be omitted here, but all such operations are performed by the state check unit 13. Is executed by outputting a predetermined command to each unit of the automatic transaction device.

In the journal system check in step S2, checks such as a journal medium remaining amount check, a journal printing operation, and a journal running operation are performed. The journal medium is a sheet for recording the transaction journal, and it is checked whether or not it is stored in a sufficient amount when it is operated on a holiday. Further, the printing operation for the journal and the traveling state of the transport path for transporting the journal are also checked. In step S3, cash check is performed. In this cash system check, a cash remaining amount check, various denomination payouts, a cash discharging operation, a cash taking operation, and the like are inspected. Also in this case, cash is counted at the same time when the check is started, and further, it is inspected whether or not there is any abnormality in the cash transport processing at that time.

In step S4, a statement slip system check is performed. In the statement slip system check, a statement slip remaining amount check, statement slip printing operation, statement slip discharge operation, statement slip operation, etc. are carried out. Also regarding this remaining amount, for example, it is checked whether or not enough detailed slips necessary for holiday operation are stored. Finally, in step S5, check result processing is performed. Here, the check results performed in steps S1 to S4 are acquired as data. The result has data contents such as normal or abnormal for each inspection item, and if abnormal, what is abnormal. The check result is the result recording unit 14 shown in FIG.
In addition to being recorded on the hard disk 16 as it is, it is printed on the printer 15 and output at a glance so that the date, time, check content, check result, etc. of the status check can be viewed.

FIG. 4 shows a front view of the start instruction screen. In the system of the present invention shown in FIG. 1, the management terminal 22 can remotely activate the status check unit 13 provided in each of the automated teller machines 12-1 to 12-4. When this activation is performed, the clerk displays the screen as shown in FIG. 4 on the display 24 provided in the management terminal 22, inputs necessary items using the keyboard 23, and issues an activation command.

That is, as shown in FIG. 4, in the start instruction screen, a check function selection request is issued to instruct all the automatic transaction devices to be checked at once, or only specific transaction devices are checked. You will be prompted to choose which instruction to give. This is input as a number in the instruction type input field 30 shown in the figure. Here, if a number indicating the simultaneous check instruction for all terminals is input, all automatic transaction devices 12
An activation instruction is sent to -1 to 12-4, and each state check unit 13 is activated. On the other hand, when the number corresponding to the individual terminal check instruction is input, the input to the individual machine number input field 31 is prompted. A machine number given in advance to each of the automatic transaction devices 12-1 to 12-4 is input here, and the state check unit 13 can be moved only for a specific device.

FIG. 5 shows a front view of the result output screen. When the status check unit 13 is activated and the inspection result is obtained as described above, the management terminal 22 displays a screen as shown in FIG. That is, as shown here, it is displayed whether the check result is OK or NG for each machine number. If there is something wrong, NG
If the result is, the cause is displayed on the right. For example, for the device having the device number # 2, a display is made such that there is a shortage of bills and a shortage of vouchers.
By displaying such a check result on the display 24, the clerk carries out, for example, a detailed slip, cash, or necessary repair / inspection of the corresponding device. As a result, all automatic transaction devices can perform necessary and sufficient inspection processing without omission.

FIG. 6 is a diagram for explaining the system operation of the present invention. When the network shown in FIG. 1 is used, the actual start instruction and the result of the status check flow through the route shown in this figure. That is, when the activation instruction is issued from the management terminal 22, the instruction reaches the communication control device 9 through the route R1. The communication control device 9 sends an instruction to activate the status check unit 13 to all the automatic transaction devices 12-1 to 12-4 via the route R2. Each automatic transaction device 12-1
12-4 start the state check by this, and the check result is obtained and the check result is transmitted to the communication control device 9 through the route R3 as needed. The communication control device 9 transmits such a result to the management terminal 22 via the route R4 in order.

In this way, the clerk can recognize the check results of all the automated teller machines at the management terminal 22. It should be noted that the result recording unit 14 is provided on the automatic transaction device side so that each device records when and what kind of content the status check was performed for each device, and the management operation data of the entire system after that is recorded. This is because

The present invention is not limited to the above embodiments. In the above-mentioned embodiment, the management terminal that activates the status check unit of each automatic transaction device is connected to the network of the branch office, but this is provided on the side of the host computer and activated through the communication line. It may be configured to give an instruction. Further, the format and contents of the status check result, the status check items, etc. may be freely set for each device, and may be increased or decreased according to the function of the device.

Of course, the number of automatic transaction devices provided for each branch may be arbitrary, and may be one or plural. Further, the activation of the above-mentioned state check unit has been described by taking the case of unmanned operation on a holiday as an example, but the present invention may be adopted for periodical inspection of the device.

[0022]

The automatic transaction device management system of the present invention described above is provided with a state check unit for executing a state check and a result recording unit for recording the result of the state check in each automatic transaction device. By remotely activating the status check unit of the transaction device from the management terminal provided separately from the device, it is possible to output the status check result to the result output unit provided in the management terminal. It is possible to perform the inspection items set in advance without fail and to perform highly reliable management operation. As a result, the operation of the apparatus is not stopped due to the abnormality of the apparatus or the shortage of the medium even during the holiday operation, and the utilization efficiency of the apparatus can be improved and the customer service can be improved. It should be noted that the automatic transaction device itself may be provided with an operation unit for activating the state check unit.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of an automatic transaction device management system of the present invention.

FIG. 2 is an external view of a conventional general automatic transaction device.

FIG. 3 is a state check operation flowchart.

FIG. 4 is a front view of a start instruction screen.

FIG. 5 is a front view of a result output screen.

FIG. 6 is an operation explanatory diagram of the system of the present invention.

[Explanation of symbols]

 7 host computer 8 communication line 9 communication control device 10 network 12-1 to 12-4 automatic transaction device 13 status check unit 14 result recording unit 22 management terminal 26 result output unit

Claims (1)

[Claims] 1. A plurality of automatic transaction apparatuses that automatically execute a certain transaction process, a state check unit that is provided in each of the automatic transaction apparatuses and executes a state check of the automatic transaction apparatuses, and the same as the above. A result recording unit provided in each automatic transaction device for recording the status check result; a management terminal provided separately from each automatic transaction device for remotely activating the state check unit of each automatic transaction device; An automatic transaction device management system, comprising: a result output unit that is provided in a terminal and outputs the status check result.