JP3728455B2 - Automatic machine monitoring system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an automatic machine monitoring system that centrally monitors an automatic machine installed in a financial institution, and in particular, relates to processing when a failure occurs in each automatic machine.
[0002]
[Prior art]
In the automatic machine monitoring system, a monitoring system consisting of a client and a server is built in a monitoring center, and this monitoring system is connected to an automatic machine installed at each branch office or cash service (CS) corner via a public network or the like. Is.
In the conventional automatic machine monitoring system, when a trouble occurs in the automatic machine, the outline of the trouble such as “banknote jam” or “equipment trouble” is merely displayed in characters.
[0003]
[Problems to be solved by the invention]
As described above, when a failure occurs in an automatic machine, the conventional automatic machine monitoring system can only know that a failure has occurred on the monitoring system side and an overview of the failure. Then, it is impossible to know in detail how the automatic machine where the failure occurred is.
[0004]
For example, in the case of banknote jam, it is impossible to know at which part of the automatic machine the jam has occurred, and in the case of equipment failure, it is impossible to know which part of the automatic machine is broken.
As a result, the operator of the monitoring center cannot accurately determine whether a failure occurs in an automatic machine, whether it can be solved by issuing a reset instruction, whether it is handled by a security guard or a manufacturer maintenance staff. There is a problem that all the measures are taken and time and expenses are wasted.
[0005]
[Means for Solving the Problems]
In order to solve the above-described problems, the present invention provides an automatic machine monitoring system in which a plurality of automatic machines are connected to a monitoring system via communication means. The monitoring system is provided with means for displaying information identifying the location of the failure sent from the automatic machine in a diagram showing the internal structure of the automatic machine.
[0006]
[Means for Solving the Problems]
In order to solve the above-described problems, the present invention provides an automatic machine monitoring system in which a plurality of automatic machines are connected to a monitoring system via communication means. and means for notifying the said monitoring system includes a storage means for storing information, wherein identifying the defect occurs sent from the automatic machine, periodically the fault of the automatic machine from the storage means Means for acquiring occurrence information and displaying it as a list on the display unit; means for displaying a diagram showing an internal structure of the automatic machine together with a fault occurrence location when an automatic machine displayed in the list is designated ; A means for transmitting a reset instruction to the automatic machine when an instruction is input is provided .
[0007]
The communication server 1 a exchanges data with the automatic machine 2. The monitoring server 1b stores data sent from the automatic machine 2. The monitoring client 1c calls the data stored in the monitoring server 1b and displays it on the screen.
Here, when a failure occurs in the automatic machine 2, an outline of the internal structure of the automatic machine 2 is displayed on the monitoring client 1c or the monitoring server 1b in order to display the location where the failure has occurred in the monitoring client 1c. It has data indicating. When there are a plurality of types of automatic machines 2 to be monitored, data indicating the internal structure is stored in accordance with the types.
[0008]
One or a plurality of automatic machines 2 are installed at each branch office or cash service (CS) corner, and transactions are performed by customer operations.
The automatic machine 2 includes a banknote depositing / dispensing machine (CCAD) for depositing / withdrawing banknotes, a coin depositing / dispensing machine (COIN) for depositing / dispensing coins, and a card reader / receipt printer (reading / writing data to / from a card and issuing a receipt). CRP), a passbook printing machine (PBPR) for printing on a passbook, a journal printer (JPR) for printing on a journal, and the like. In addition, a display and a speaker for presenting information to the customer and guiding the operation, and a touch panel on which the customer inputs information are provided. Furthermore, a staff operation display for displaying information to the staff and a touch panel for inputting information by the staff are provided.
[0009]
In order to detect that a failure has occurred, sensors are provided at various locations inside the automatic machine 2, and the control unit of the automatic machine 2 determines what kind of failure has occurred at which location from the output of the sensor. To do. FIG. 2 is an explanatory diagram showing an example of the fault location display screen. The control unit of the automatic machine 1 has a banknote depositing / dispensing machine, a coin depositing / dispensing machine, a card reader / receipt printer, a passbook / bookkeeping machine, a journal, etc. The outline of the internal structure of the printer is displayed, and the location of the failure can be identified by blinking. Further, the control unit of the automatic machine 2 gives the monitoring system 1 the location where the failure has occurred in the content of the failure including information such as the date and time of the failure and an overview of the failure, for example, whether the failure is a bill jam. Add the specified information and notify.
[0010]
When the monitoring server 1b receives the notification of the failure information described above from the automatic machine 2, the monitoring server 1b stores the notification and also stores the stored information in response to a request from the monitoring client 1c. When the monitoring client 1c receives notification of failure information, the monitoring device 1c displays a list of automatic devices 2 in which a failure has occurred, together with the date and time of occurrence, a summary of the failure, etc. When selected, display the outline of the internal structure of the banknote depositing / withdrawing machine, coin depositing / withdrawing machine, card reader / receipt printer, passbook recorder, and journal printer as shown in FIG. To be able to identify.
[0011]
The monitoring system 1 and the automatic machine 2 are connected via a public network, an INS line, or the host 3, and in this embodiment, are connected via a public network.
The operation of this embodiment will be described below.
When a failure occurs in the automatic machine 2, the control unit of the automatic machine 2 outputs the sensor groups provided in the banknote depositing / dispensing machine, the coin depositing / dispensing machine, the card reader / receipt printer, the passbook bookkeeping machine, and the journal printer. From the above, it is detected what kind of failure has occurred in which part of the apparatus.
[0012]
Then, on the staff display, an outline of the internal structure of the banknote depositing / dispensing machine, coin depositing / dispensing machine, card reader / receipt printer, passbook bookkeeping machine, journal printer, etc. as shown in FIG. To be identified.
Further, the control unit of the automatic machine 2 creates a message in which information on the location of the failure is added to the content of the failure including the date and time of occurrence of the failure, and notifies the monitoring system 1 of the message. At this time, since the diagram showing the internal structure of the automatic machine 2 is not attached to the information on the location where the failure has occurred, the information to be notified can be simplified.
[0013]
Upon receiving notification of failure information from the automatic machine 2, the monitoring server 1b stores the notified information.
The monitoring client 1c periodically notifies the monitoring server 1b of a failure information acquisition request stored therein.
When receiving the failure information acquisition request from the monitoring client 1c, the monitoring server 1b notifies the corresponding monitoring client 1c of the failure information.
[0014]
The monitoring client 1c displays the notified failure information on the display.
The failure information screen displayed on the monitoring client 1c is, for example, a list of the store number where the troubled automatic machine 2 is installed, the machine number of the automatic machine 2 where the trouble occurred, the model, the situation of the trouble, the date and time of occurrence, etc. Is displayed. As a result, the operator of the monitoring client 1c confirms what kind of trouble has occurred in which automatic machine where it is installed.
[0015]
When the operator of the monitoring client 1c wants to acquire information on the fault location of the automatic machine 2 from the fault information list, the operator selects the corresponding automatic machine 2 line from the fault information list by operating the mouse, etc. Specify automatic machine 2.
And the acquisition request | requirement of the fault location information of the applicable automatic machine 2 is notified with respect to the monitoring server 1b.
[0016]
When the monitoring server 1b receives the notification of the failure location information acquisition request, the monitoring server 1b notifies the monitoring client 1c of the failure location information of the corresponding automatic machine 2.
The monitoring client 1c displays an outline of the internal structure of the banknote depositing / withdrawing machine, coin depositing / withdrawing machine, card reader / receipt printer, passbook bookkeeping machine, and journal printer as shown in FIG. 2, and is notified by the monitoring server 1b. Display the failure location so that it can be identified by blinking.
[0017]
The operator of the monitoring client 1c accurately grasps the state of the failure by looking at the failure location shown in the figure, and when it is determined that the reset instruction can deal with the situation, the reset instruction is issued. If it is determined that it is possible to deal with it, a security dispatch request is made. In addition, if it is determined that the security guard cannot handle it, a request is made to the manufacturer.
[0018]
The control unit of the automatic machine 2 confirms that the failure has been recovered by the reset instruction, the work of the security guard or the manufacturer maintenance staff, the banknote depositing / dispensing machine, the coin depositing / dispensing machine, the card reader / receipt printer, the passbook entry machine, the journal printer. When the detection is made from the output of the sensor group provided in each, the control unit deletes the fault location information displayed on the attendant display and notifies the monitoring system that the fault has been recovered.
[0019]
When the monitoring server 1b receives the failure recovery notification from the automatic machine 2, the monitoring server 1b stores it. Then, when an information acquisition request notification is sent from the corresponding monitoring client 1c, or as soon as a failure recovery notification is received, a failure recovery notification is sent to the corresponding monitoring client 1c.
Upon receiving the failure recovery notification, the monitoring client 1c deletes the failure location information and displays that the failure has been recovered.
[0020]
As a result, the operator of the monitoring client 1c can confirm that the failure of the automatic machine 2 that issued the failure recovery work instruction has been recovered.
[0021]
【The invention's effect】
As described above, according to the present invention, in an automatic machine monitoring system in which a plurality of automatic machines are connected to a monitoring system via communication means, each automatic machine is notified of information for identifying a fault occurrence location to the monitoring system. and means for, the monitoring system includes a storage means for storing information for specifying a defect occurs that the sent from the automatic machine, generation information of the failure of the regular each automatic machine from the storage means Means for acquiring and displaying as a list on the display unit, means for displaying a diagram showing the internal structure of the automatic machine together with the location of the failure when the automatic machine displayed in the list is designated, and a reset instruction Since it is configured to include means for transmitting a reset instruction to the automatic machine when it is input , the operator can more accurately grasp the failure status of the automatic machine.
[0022]
This makes it clearer how to deal with faults and whether it can be solved by sending a reset instruction to the automatic machine, or whether it is necessary to dispatch guards or manufacturer maintenance staff. Will be able to judge. Previously, the failure status of the automatic machine could not be accurately grasped, so a reset instruction was given but it could not be resolved. In some cases, a considerable amount of time and cost is wasted, but this can be avoided. In addition, the monitoring center operator, security guards and manufacturers can save labor.
[Brief description of the drawings]
FIG. 1 is a block diagram showing an example of an embodiment of an automatic machine monitoring system of the present invention. FIG. 2 is an explanatory diagram showing an example of a fault location display screen.
DESCRIPTION OF SYMBOLS 1 Monitoring system 1b Monitoring server 1c Monitoring client 2 Automatic machine

Claims (1)

In an automatic machine monitoring system in which a plurality of automatic machines are connected to a monitoring system via communication means,
Each automatic machine is equipped with means for notifying the monitoring system of information identifying the location of the failure,
Display the monitoring system includes a storage means for storing information, wherein identifying the defect occurs sent from the automatic machine obtains information generated periodically the fault of the automatic machine from the storage means Means for displaying as a list on the part, means for displaying a diagram showing the internal structure of the automatic machine together with the location of the failure when the automatic machine displayed in the list is designated, and when a reset instruction is input An automatic machine monitoring system comprising means for transmitting a reset instruction to an automatic machine.

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