JPH07296090A - Monitoring device and transaction processor - Google Patents

Abstract

PURPOSE:To permit a monitoring person to obtain sufficient control information by detecting an internal state of a transaction processor and transmitting detected detection data to a monitoring device. CONSTITUTION:When a communication fault occurs in the midst of the transaction of an automatic teller machine(ATM), a customer inquires an effect that bankbook transaction cannot be executed of the monitoring person of a remote monitoring device(CRMC) 35 with an interphone 36 within reach. The monitoring person receiving the inquiry executes the input operation of an applying ATM number in accordance with answer requesting. Thus, CRTC 35 permits communication with applying ATM, retrieves detection data required for answer requesting from ATM and displays the detection data in a monitor CRT 37. At the time of abnormality at an ATM side, voice guide telling that it is to be desired to use another ATM because of the fault in ATM is executed to the customer by the interphone 36. At the time of normality at the ATM side, the monitoring person retrieves image data of a bandbook dealt by the applying ATM and permits the monitor CRT 37 to display and output retrieved image data.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a monitoring device for monitoring the operating condition of an automatic transaction machine, and more particularly to a monitoring device for monitoring the internal condition of a transaction processing device for operation and management, thereby improving the clerk's compatibility. And a transaction processing device.

[0002]

2. Description of the Related Art Generally, in this type of monitoring system, an automatic teller machine (ATM) installed in a financial institution and a remote monitoring device are connected by a line, and when an abnormality occurs in the ATM, The transaction information such as the transaction type, the amount of money, the account number and the abnormal code information thereof are transmitted to the monitoring device and displayed and output on the screen of the monitoring device. In addition, an intercom installed near the ATM is also available to talk to the surveillance staff. As a result, the observer responds to the content of the failure from the transmitted information, and makes inquiries and answers based on the content of the call from the customer.

However, in such a management system, there is a small amount of information that can be obtained by an observer, so that there are the following problems. 1. If the customer cannot make a transaction due to an erroneous operation, for example, if the transaction medium used by the customer is a transaction medium of another financial institution or the operation of using the transaction medium is incorrect, the reason cannot be understood by the observer, It took time to respond.

2. Even if the customer is confused and makes an inquiry to the observer, the observer does not know what is displayed on the current screen such as the ATM processing stage, transaction type, reason for transaction refusal, etc. Was taking time.

3. Since the supervisor cannot see what information is printed on the copy slip or the statement slip issued to the customer, it is unknown if the center refuses the transaction, and before the occurrence of an abnormality. It was not possible to respond promptly because it was unclear what kind of transaction was and what kind of state it was in.

Further, during automatic transaction, the surface data of the card used for transaction is optically read and stored and managed.
There is known an automatic machine monitoring system that reads out the data of the card and executes the failure recovery work when a failure occurs based on the stored and managed data (for example, JP-A-1-26).
3869 gazette). However, in this case, although sufficient management information can be obtained only for the card, sufficient management information cannot be obtained for all the insides of the apparatus.

[0007]

SUMMARY OF THE INVENTION Therefore, the present invention provides a monitoring device and a transaction processing device which transmit various detection data of the transaction processing device to a monitoring position so that a supervisor can obtain sufficient management information. To aim.

[0008]

The invention according to claim 1 is
A monitoring device for monitoring the operating state of the transaction processing device at a predetermined monitoring position, including a detection means for detecting the internal state of the transaction processing device and a transmission means for transmitting the detection data detected by this detection means to the monitoring position. It is characterized by having.

The invention according to a second aspect is a monitoring device which regards data of a transaction medium as detection data inside the device.

According to a third aspect of the present invention, there is provided a monitoring device in which the data of the medium processing system is regarded as the detection data inside the device.

The invention according to claim 4 is a monitoring device which uses a passbook as a transaction medium and regards the data of the passbook as detection data.

The invention according to claim 5 is a monitoring device, wherein a slip is used as a transaction medium, and the data of the slip is regarded as detection data.

The invention according to claim 6 is a monitoring device in which data of a staff panel for handling staff is captured as detection data.

According to a seventh aspect of the present invention, there is provided a monitoring device in which data of an input operation section for performing an input operation is detected as detection data.

The invention according to claim 8 is characterized in that the monitoring position is set in a remote monitoring device, and the remote monitoring device is provided with a display for displaying the detection data in an image.

According to a ninth aspect of the present invention, the monitoring position is set on the customer service panel surface of the transaction processing apparatus, and on the customer service panel surface,
It is characterized in that it is a monitoring device provided with a display for displaying detection data in an image.

According to the tenth aspect of the present invention, the surveillance position is set on the staff panel surface of the transaction processing apparatus, and the staff panel surface is provided with a display device for displaying the detected data as an image. And

The invention according to claim 11 is a transaction processing device comprising a detection means for detecting an internal state and an output means for outputting the detection data detected by the detection means.

[0019]

According to the present invention, when the operating state of the transaction processing device is monitored at a predetermined monitoring position, the detecting means detects the internal state of the transaction processing device, and the transmitting means transmits the detection data which captures this internal state. Transmit to the monitoring position and monitor.

Further, when the operating state of the transaction processing device is monitored at a predetermined monitoring position, the data of the transaction medium taken into the transaction processing device is transmitted to the monitoring position as detection data, and the transmitted transaction medium is transferred to the monitoring position. Monitor the data.

Further, when the operating state of the transaction processing device is monitored at a predetermined monitoring position, the data of the medium processing system formed inside the transaction processing device is transmitted to the monitoring device as detection data, and the transmitted medium is transmitted. Monitor processing data.

Further, when the operating state of the transaction processing device is monitored at a predetermined monitoring position, the data of the passbook taken in by the transaction processing device is transmitted to the monitoring position as detection data, and the transmitted data of the passbook is transmitted. Monitor.

Similarly, when the operating state of the transaction processing device is monitored at a predetermined monitoring position, the data of the slip issued from the transaction processing device is transmitted to the monitoring position as detection data, and the transmitted data of the slip is monitored. To do.

Further, when the operating state of the transaction processing device is monitored at a predetermined monitoring position, the data of the clerk panel for handling the clerk equipped in the transaction processing device is transmitted to the monitoring device as detection data, and this data is transmitted. Monitor valet panel data.

Further, when the operating state of the transaction processing device is monitored at a predetermined monitoring position, the data of the input operation part of the transaction processing device is transmitted to the monitoring device as detection data, and the transmitted data of the input operation part is transmitted. Monitor.

Further, when the operating state of the transaction processing device is monitored by the remote monitoring device, the detection data is transmitted to the remote monitoring device, and the transmitted detection data is displayed as an image on the display of the remote monitoring device for monitoring. .

When the operating state of the transaction processing apparatus is monitored on the customer service panel surface of the same, the detected data is displayed as an image on the display of the customer service panel surface for monitoring.

Further, when the operating state of the transaction processing apparatus is monitored on the staff panel of the transaction processing apparatus, the detection data is displayed on the display of the staff panel as an image and monitored.

Further, when the operating state of the transaction processing apparatus is monitored, the detecting means detects the internal state of the transaction processing apparatus, and the output means outputs the detection data which captures the internal state to the transaction processing apparatus for monitoring. To do.

[0030]

As a result, since the detection data obtained by detecting the internal state of each part of the transaction processing device can be obtained at the monitoring position,
From this detection data, the monitoring staff can accurately grasp and manage the operation status of the transaction processing device. In addition, when a failure occurs in this transaction processing device, the cause of failure and the location of the failure can be easily known from the detected data, and the supervisor can promptly respond to the customer, thus facilitating the duties of the supervisor. Turned into
In addition, serviceability to customers and staff is improved.

Further, if the data for identifying the internal state or the transaction medium is detected and transmitted to the remote observer for notification, the observer can easily obtain the information on the internal state or the transaction medium from the specific data. Can be grasped and managed. For example, when a bankbook transaction is not possible due to a broken bar code, dirty entry fields, bankbook of another financial institution, reverse insertion, wrong page, etc. The cause can be grasped and managed, and the response to the customer can be taken quickly.

Further, by monitoring the contents of the copy slips in which various abnormal codes are recorded, the contents of transaction failure such as lack of balance, expiration of transaction medium, transaction refusal at the center side, transaction medium collection, etc. Can be easily grasped and managed.

Further, by monitoring the data of the medium processing system such as the transport path and the printer, the processing states of these medium processing systems can be easily monitored, and when a failure occurs in the medium processing system, the cause and the place thereof can be easily grasped. Can be managed and dealt with.

Further, by monitoring the contents of the staff panel exclusively handled by the staff, it is possible to give detailed instructions from the staff at the time of restoration work by the staff.

Further, if the operation contents of the input operation unit such as the customer service input unit are monitored, the input operation by an unfamiliar customer can be performed.
The observer can give detailed instructions.
For example, when the same screen as the customer's screen is displayed on the monitor side, it is possible to appropriately give instructions and guidance in the same position as the customer.

Further, if the data corresponding to the detection is displayed as an image on the display of the remote monitoring device, the monitoring staff can grasp and manage the detailed detection contents at a glance.

If the transaction processing device itself is provided with a monitoring function, a customer, a staff member, or the like who handles the transaction processing device can accurately grasp and manage the current transaction state and operation state, and it is highly reliable and stable. It can be handled properly. For example, in the case of a customer, the customer can easily deal with the operation response when he is confused in addition to the transaction guidance operation from the display on the customer service panel. Further, in the case of a staff member, it is possible to accurately grasp the current transaction status and operation status, detailed failure recovery procedure, etc. from the display on the staff member panel surface.

[0038]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described in detail below with reference to the drawings. The drawing shows an automatic teller machine (ATM) monitoring device, and an ATM 11 shown in FIG. 1 is a CRT 12 also serving as a touch panel that displays and guides a transaction operation to a customer, a passbook insertion slot 13 and a card on the upper front surface of the device body. Insertion slot 14
It has a coin insertion slot 15, a bill insertion slot 16 and a handling indicator 17, and has transaction functions such as deposit, withdrawal, transfer, passbook entry and balance inquiry. In addition, a staff panel 18 for staff handling is installed inside to carry out staff operations such as failure recovery.

FIG. 2 is a block diagram of an ATM control circuit, in which the CPU 21 controls each circuit device according to a program stored in the ROM 22, and the control data is stored in the RAM 2
It is readably stored in step 3.

The CPU 21 is the interface 2
4, the CRT 12, the passbook processing unit 25, the card processing unit 26, the coin processing unit 27, the banknote processing unit 28, the statement processing unit 29, the journal processing unit 30, the center communication processing unit 31,
A remote monitoring device (CRMC) communication processing unit 32 and a staff panel processing unit 33 are connected.

Of these, the CRT 12 has a touch input function for displaying display guidance of various transactions, operating procedures thereof, and permitting touch input corresponding to the display portion displayed on the screen.

The passbook processing unit 25 reads transaction data of the passbook inserted into the passbook insertion slot 13 and writes update data, and performs transaction data and unregistered data entry processing in the passbook print field. Further, the passbook is returned from the passbook insertion slot 13 when the transaction ends and is cancelled.

The card processing unit 26 reads the transaction data of the cash card inserted from the card insertion slot 14,
In addition, the update data is written, and the card is ejected from the card insertion slot 14 at the time of transaction end and cancellation.

The coin processing unit 27 takes in the coins inserted into the coin insertion port 15 and receives the coins therein, and ejects the coins from the coin insertion port 15 at the time of withdrawal and withdrawal of the coins.

The bill processing unit 28 takes in the bills inserted into the bill insertion port 16 and receives the bills therein, and ejects the bills from the bill insertion port 16 at the time of withdrawal and withdrawal of deposit.

The statement slip processing unit 29 issues a statement slip in which transaction data of various transaction contents such as deposit / withdrawal transaction and balance inquiry are described for each transaction.

The journal processing unit 30 saves the same recorded journal (copy slip) every time the statement slip is issued in the apparatus, and also records an abnormal code when a failure occurs in this journal.

The center communication processing unit 31 transmits the edited deposit / withdrawal request message, bookkeeping request message, etc. to the center 34, and receives the automatic transaction data such as deposit / withdrawal reply, book data, etc. sent from the center 34. To do.

The CRMC communication processing unit 32 transmits the detection data of the ATM 11 to the remote monitoring device (CRMC) 35,
The response data such as the failure recovery data returned from the CRMC 35 is received and processed.

The clerk panel processing section 33 includes a clerk panel 18
When a staff member handles and performs an input operation, a staff member operation such as a failure recovery operation or a maintenance inspection is executed in accordance with the input operation.

An intercom 36 is provided near the ATM 11, and the intercom 36 and the CR are connected to each other.
A line connection is made between the MC35 and the ATM customer and the CRM.
I am able to talk with the C monitor. Then, if there is an inquiry request from the customer, the observer responds based on this.

FIG. 3 shows the CRMC 35. This CRMC
Reference numeral 35 is provided with a monitoring CRT 37 for displaying the detection data transmitted from the ATM 11, a monitoring printer 38 for printing the detection data, a keyboard 39 and a mouse 40 for input and operation by an observer, and remotely monitors the operating state of the ATM 11. ing.

FIG. 4 shows a block diagram of the control circuit of the CRMC, in which the CPU 41 controls each circuit device according to the program stored in the ROM 42, and the control data is stored in the RAM 4
It is readably stored in step 3.

The monitoring CRT 37 includes the state of each processing unit such as the transport path of the ATM 11, the printing unit, the clerk panel, the CRT, the passbook, the card, the journal processed in the apparatus, and the like.
An image of the processing state of a transaction medium such as a statement slip is captured in an image, which is displayed and output clearly, and when a failure occurs, the details of the failure are output. Similarly, the detection data can be printed out on the monitoring printer 38 to print out the processing state of the ATM. As a result, all detection data for detecting the internal state of each processing unit of the ATM is obtained in the CRMC 35, so that the supervisor can accurately grasp and manage the operating state of the ATM.

Further, various detection data are selected and operated using the keyboard 39 and the mouse 40, and a communication reply is input. Further, various ATs are connected via the line control unit 44.
Communication connection with M.

FIG. 5 shows an example of detection when the operating state of the passbook processing unit 25 internally configured in the ATM 11 is detected. This passbook processing unit 25 is connected to the passbook transport path 51 communicating with the inside of the passbook insertion slot 13. , A magnetic head 52, an optical detection sensor 53 such as a CCD, and a print head 54 are arranged, and the passbook 55 guided therein is processed by the magnetic head 52 for magnetic data processing. The reading process is performed by the print head 54. In the figure, M is a conveyance motor, 56
Is a collection flapper, and 57 is a passbook collection unit.

FIG. 6 is a block diagram of the control circuit of the passbook processing unit. The CPU 61 controls each circuit device according to a program stored in the ROM 62, and the control data is stored in the RAM.
At 63, it is stored so that it can be read.

In this case, when detecting the passbook data,
The optical detecting sensor 53 optically reads the opened page surface of the passbook 55, treats the read image as detection data, and the page surface data is displayed on the monitoring CRT 37, so that the passerby understands the processing state of the passbook. Managed.

For example, when the passbook transaction cannot be performed due to a broken bar code, a dirty entry field, a passbook of another financial institution, a reverse insertion, or the like during the passbook processing, the detection data is captured and displayed as an image and output. Employees can easily grasp and manage, and respond to customers quickly. Further, even if a failure occurs during the bookkeeping, the monitoring staff can accurately grasp and manage the state during the printing, so that it is possible to easily make the optimal handling decision such as taking out the passbook or repairing the print.

The processing operation of the ATM monitoring apparatus thus constructed will be described with reference to the flowcharts of FIGS. 7 and 8. Now, when a bankbook failure occurs during the transaction of ATM11, the customer uses the intercom 36 near the CRMC.
Inquire to the 35 watchman that passbook transactions are not possible. The observer who receives this inquiry responds to the corresponding A
The TM number is input and operated (steps n1 to n2).

As a result, the CRMC 35 has the corresponding AT.
Communication with M is permitted and the detection data necessary for the response request from the ATM is retrieved, and the detection data is displayed on the monitor CRT 37 (steps n3 to n4).

At this time, if there is an abnormality on the ATM 11 side,
Since the ATM is out of order, the customer is instructed by voice to use another ATM (steps n5 to n6).
).

On the other hand, if there is no abnormality on the ATM 11 side, the surveillance staff retrieves the image data of the passbook handled by the ATM (steps n7 to n8), and the retrieved image data is monitored C
Display output on RT37. For example, if the cause is a jam of bills, as shown in FIG. 9, the contents of the trouble of bill jam are displayed on the ATM display side (left side in the figure) of the monitoring CRT 37,
The customer display side (right side in the figure) is guided to display the contents of the handled passbook recording surface (step n9).

When it is determined that the transaction passbook is a legitimate and correct passbook that is not broken, has no wrong page, does not stain the printing column, and is not the passbook of another financial institution, etc. Inform the customer that they will bring it to the counter (steps n10 to n14).

At this time, if the transaction is unsuccessful due to the end of the passbook, as shown in FIG. 10, it is displayed on the ATM display side (left side in the figure) of the monitoring CRT 37 that there is no fault in the ATM 11. An edge bent image captured by the optical detection sensor 53 is displayed and guided on the customer display side (right side in the figure). Upon observing this, the supervisor voice-guides the customer to extend the folded portion of the passbook and reinsert it (step n15).

In the case where the transaction is unsuccessful due to an erroneous page surface such as an already-printed surface on the monitoring CRT 37, based on this, the observant voicely advises the customer to open the correct page surface of the passbook and reinsert it ( Step n16).

In the case where the transaction is not established due to the dirt of the passbook on the monitor CRT 37, the monitor informs the customer based on this that the dirt page is cleaned with an eraser and then reinserted. (Step n17).

If the transaction is unsuccessful due to the use of an erroneous passbook by another financial institution or the like on the monitoring CRT 37, the observer may use the bankbook of the bank or ask the customer to go to another bank based on this. Voice guidance is given (step n18).

As described above, when the customer requests guidance such as the operation method through the intercom 36, the observer can immediately see the detected data and promptly give the clear answer requested by the customer. Responds promptly, facilitates surveillance operations, and improves customer serviceability.

FIG. 11 is a block diagram of a control circuit when the processing state of the statement slip processing unit 29 internally configured in the ATM 11 is detected. The CPU 111 controls each circuit device according to a program stored in the ROM 112 and controls the control. R data
It is stored so that it can be read by the AM 113.

When the statement slip is issued, the CPU 111 drives the statement slip transport unit 114, and the statement slip printing unit 115 prints predetermined data according to the transaction content on the statement slip guided to the statement slip transport unit 114. This is cut by the cutter unit 116 into a certain length and issued.

In this case, the print data printed when the statement sheet is issued is stored in the RAM 113 as detection data,
At the time of occurrence of a failure or when there is a request for statement slip data from the CRMC 35 side, this print data is output to the monitoring CRT 37 or printed to the monitoring printer 38.

For example, when the card transaction is not established, FIG.
As shown in, the ATM display side (left side in the figure) of the monitoring CRT 37 displays that there is no failure in the ATM 11, and the customer display side (right side in the figure) shows the contents of the statement slip that the card transaction was not completed due to insufficient balance etc. Display guidance.

FIG. 13 is a block diagram of a control circuit when the processing state of the journal processing unit 30 internally configured in the ATM 11 is detected. The CPU 131 controls each circuit device according to the program stored in the ROM 132, and the control data thereof. Is stored in the RAM 133 in a readable manner.

During the ATM operation, the CPU 131 drives the journal carrying section 134 to carry the journal, and the journal printing section 135 prints predetermined data according to the transaction content on the journal guided to the journal carrying section 134. Save it internally.

In this case, the print data printed on the journal is stored in the RAM 133 as detection data, and when the failure occurs or when the CRMC 35 requests the journal data, the print data is output to the monitor CRT 37 or monitored. The printout is output to the printer 38. This allows you to easily monitor the contents of the journal in which various abnormal codes are recorded when a failure occurs, and to check the transaction rejection contents such as insufficient balance, passbook or card expiration, transaction refusal at the center side, passbook collection, etc. It can be easily grasped and managed.

For example, when the transaction is rejected from the center, as shown in FIG. 14, the ATM display side (left side in the figure) of the monitoring CRT 37 displays that there is no fault in the ATM 11, and the customer display side (right side in the figure). Will display and guide the contents of the journal whose transaction was unsuccessful due to the cancellation of the deposit.

FIG. 15 shows a CR internally configured in the ATM 11.
The control circuit block diagram at the time of detecting the processing state of T12 and the staff panel 18 is shown, CPU151 controls each circuit device according to the program stored in ROM152, and the control data is memorize | stored in RAM153 so that reading is possible.

During ATM operation, the CPU 151 controls the touch panel input signal from the CRT 12 or the staff panel 18 which is touch-input by the touch panel switch control section 154, and also displays the guidance of various transactions and the operation RAM as a detection data in the display RAM 155. When the failure occurs or when there is a request from the CRMC 35 side for the detection data of the CRT 12 or the staff panel 18, this display data is displayed and output to the monitoring CRT 37.

For example, when inquiring an input operation from an unfamiliar customer, as shown in FIG. 16, AT of the monitoring CRT 37 is displayed.
The M display side (left side in the figure) displays that there is no fault on the ATM 11, the customer display side (right side in the figure) displays and guides the transfer transaction screen, and the same screen as the customer's CRT 12 is displayed on this monitoring CRT 37. As a result, it is possible to provide detailed instructions in the same position as the customer.

In addition, at the time of inquiry from a staff member for failure recovery,
As shown in FIG. 17, the ATM display side (left side in the drawing) of the monitoring CRT 37 displays that an idle sensor error has occurred, and the fault occurrence position is clearly displayed on the staff display side (right side in the drawing) by blinking or the like. Display and guide. At this time, the monitoring CRT 37 displays the same screen as the staff panel 18, and the staff can easily restore by giving detailed instructions in the same position as the staff.

Further, if the ATM detection data is displayed and output on the CRT 12 of the ATM 11 or the staff panel 18, the ATM operator can monitor the current operating state. If this is a customer, CRT1
In addition to the transaction guidance operation, the operation response when the user is confused can be obtained from step 2, so that the customer can easily deal with it. Further, in the case of a staff member, the staff member panel 18 can accurately grasp the current transaction status and operation status, detailed failure recovery procedure, etc., and can perform reliable and stable handling. Furthermore, if the detection data transmitted to the CRMC is output in an optimum output form such as voice in addition to images and printing,
It will be easier for the observer to obtain information.

As described above, since the CRMC can obtain the detection data obtained by detecting the internal state of each part of the ATM, the monitoring staff can accurately grasp and manage the operating state of the ATM from this detection data. Also, when a failure occurs in this ATM, the cause of failure and the location of the failure can be easily known from the detected data, and the observer can quickly respond to the customer and staff, thus facilitating the work of the observer. And the serviceability to customers is improved.

Further, by detecting the processing state inside the apparatus, the passbook, the card, the journal, and the statement slip by the image, the monitoring staff can know the detailed information. For example,
When a bankbook transaction is not possible due to a broken bar code, dirt on the entry field, bankbook of another financial institution, reverse insertion, wrong page, etc., the passport transaction should be grasped and managed immediately by capturing it with an image. And can quickly respond to customers. Further, even if a failure occurs during the bookkeeping, the monitoring staff can accurately grasp and manage the state during the printing, so that it is possible to easily make the optimal handling decision such as taking out the passbook or repairing the print.

Further, by monitoring the contents of the journal in which various abnormal codes are recorded, the balance is insufficient, the passbook or the card has expired, and the transaction is rejected by the center.
It is possible to easily grasp and manage the contents of transaction failure such as when collecting a passbook or a card.

Furthermore, by monitoring the image of various processing systems such as the passbook conveyance path and the printing section, it is possible to accurately monitor the processing states of the various processing systems, and to easily grasp and manage the cause and location when a failure occurs. You can

Further, if the contents of the clerk panel that the clerk handles exclusively is image-monitored, the clerk can provide detailed instruction contents during the restoration work by the clerk, and the operation contents of the customer service CRT can be monitored. For example, when an unfamiliar customer makes an input operation, the observer can give detailed instructions. For example, when the same screen as the customer's screen is displayed on the monitor side, it is possible to appropriately give instructions and guidance in the same position as the customer. Further, if the ATM itself has a monitoring function, a person who handles the ATM can accurately grasp and manage the current transaction status and operation status, and can perform reliable and stable handling.

In the correspondence between the present invention and the configuration of the above-described embodiment, the transaction processing apparatus of the present invention is the ATM of the embodiment.
11 and so on, in the same manner, the monitoring device is the CRMC35.
The detection means corresponds to the optical detection sensor 53,
The transmission means corresponds to the CRMC communication processing unit 32, the transaction medium corresponds to a passbook, a card, a journal, and a statement slip, and the medium processing system includes a passbook processing unit 25, a card processing unit 26, a coin processing unit 27, and a bill. It corresponds to the processing unit 28, the statement slip processing unit 29, and the journal processing unit 30, the slip corresponds to the journal and the statement slip, the input operation unit corresponds to the CRT 12,
The output means is a monitoring CRT 37, a monitoring printer 38, a CR
Corresponding to T12, staff panel 18, the display is a monitoring CR
Although it corresponds to the T37, the CRT 12, and the staff panel 18, the present invention is not limited to the configuration of the above-described embodiment.

[Brief description of drawings]

FIG. 1 is an external perspective view showing an ATM to be monitored according to the present invention.

FIG. 2 is a block diagram of an ATM control circuit according to the present invention.

FIG. 3 is an external perspective view showing an example of CRMC of the present invention.

FIG. 4 is a block diagram of a CRMC control circuit according to the present invention.

FIG. 5 is an internal configuration diagram of a passbook processing unit of the present invention.

FIG. 6 is a block diagram of a control circuit of a passbook processing unit according to the present invention.

FIG. 7 is a flowchart showing a monitoring processing operation of CRMC of the present invention.

FIG. 8 is a flowchart following FIG. 7 of the present invention.

FIG. 9 is an explanatory view of a display of an ATM failure occurrence example of the monitoring CRT according to the present invention.

FIG. 10 is an explanatory view of a display of the surveillance CRT of the present invention when the passbook end is broken.

FIG. 11 is a block diagram of a control circuit of a statement slip processing unit of the present invention.

FIG. 12 is an explanatory view of a display of the surveillance CRT according to the present invention when a card transaction is not established.

FIG. 13 is a block diagram of a control circuit of a journal processing unit of the present invention.

FIG. 14 is an explanatory view of a display when a transaction is rejected from the monitoring CRT center of the present invention.

FIG. 15 is a block diagram of a control circuit of a processing unit of a CRT and a staff panel according to the present invention.

FIG. 16 is an explanatory view of a display of the monitoring CRT according to the present invention when an input operation inquiry is received from a customer.

FIG. 17 is an explanatory view of a display at the time of inquiry of a failure recovery from an employee of the monitoring CRT according to the present invention.

[Explanation of symbols]

 11 ... ATM 12 ... CRT 18 ... Staff panel 21 ... CPU 25 ... Passbook processing unit 26 ... Card processing unit 27 ... Coin processing unit 28 ... Banknote processing unit 29 ... Statement slip processing unit 30 ... Journal processing unit 31 ... Center communication processing unit 32 ... CRMC communication processing unit 33 ... Staff panel processing unit 35 ... Remote monitoring device (CRMC) 37 ... Monitoring CRT 38 ... Monitoring printer 53 ... Optical detection sensor 55 ... Bankbook

Claims (11)

[Claims] 1. A monitoring device for monitoring an operating state of a transaction processing device at a predetermined monitoring position, wherein the detecting device detects an internal state of the transaction processing device and the detection data detected by the detecting device. A monitoring device provided with a transmission means for transmitting to the. 2. The monitoring device according to claim 1, wherein the detection data is data of a transaction medium. 3. The monitoring device according to claim 1, wherein the detection data is data of a medium processing system. 4. The monitoring device according to claim 2, wherein the transaction medium is a passbook. 5. The monitoring device according to claim 2, wherein the transaction medium is a slip. 6. The monitoring device according to claim 1, wherein the detection data is data of a staff panel for staff handling. 7. The monitoring device according to claim 1, wherein the detection data is data of an input operation section that performs an input operation. 8. The monitoring position is a remote monitoring device, and the remote monitoring device is provided with a display for displaying the detection data in an image, according to claim 1, 2, 3, 4, 5, 6 or 7. Monitoring equipment. 9. The monitoring position is on the customer service panel surface of the transaction processing apparatus, and the customer service panel surface is provided with a display for displaying the detection data as an image. Or the monitoring device according to 7. 10. The monitoring position is a staff panel surface of the transaction processing apparatus, and the staff panel surface is provided with a display for displaying the detected data as an image. Or the monitoring device according to 7. 11. A transaction processing apparatus comprising detection means for detecting an internal state and output means for outputting detection data detected by the detection means.