JP2010055556A - Monitoring device, automatic machine use support method, and program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide technology for allowing an operator to accommodate more easily, quickly and appropriately regardless of a customer. <P>SOLUTION: When a customer using an automatic machine 10 makes an inquiry by an interphone, the automatic machine 10 notifies a server 30 of a monitoring center 40 of the currently displayed image by the hookon of the interphone. The server 30 transmits the notified image to a terminal device 5 used by an operator answering to the customer to display the image. Thus, it is possible to perform information transmission based on the image at which the customer looks. <P>COPYRIGHT: (C)2010,JPO&INPIT

Description

  The present invention relates to a technique for supporting the use of an automatic machine that allows a customer to perform a desired financial transaction by switching and displaying a screen on which a symbol to be operated is arranged at any time.

  An automatic machine such as an ATM (Automatic Teller Machine) used for various financial transactions includes a large display device, and displays a screen on which symbols to be operated such as various buttons are arranged. The screen to be displayed is switched at any time according to the operation of the customer, so that data necessary for performing a desired financial transaction is input.

  In recent years, various types of transactions can be performed in automatic machines. Partnerships between financial institutions are also in progress. For this reason, there are many cases in which a complicated screen is displayed and a symbol to be operated is selected from a large number of screens. As a result, it is difficult for customers who are not familiar with the use of automatic machines to know what operations should be performed.

  An automatic machine is usually equipped with an interphone that can talk to an operator corresponding to the customer. This interphone is assumed to be used for dealing with customers who do not know how to use, in addition to the use of communication of trouble occurring in an automatic machine. For this reason, the side where the automatic machine is installed demands the use of an interphone in case of trouble.

  The automatic machine is usually monitored by a monitoring center in order to cope with a failure or the like. Usually, each automatic machine is connected to a monitoring server (monitoring server) installed in the monitoring center. The operator corresponding to the customer is usually a person who monitors the state of the automatic machine by the monitoring server.

  With an intercom, customers can ask the operator what they want to know. However, in order for the operator to explain what he / she wants to know, an inquiry must be made so that the operator can understand. In other words, you have to tell the operator exactly what you want to do. When the operation method is lost on the way, it is necessary to accurately convey the situation at that time.

Such information transmission is usually difficult for those who are troubled by the use of automatic machines. For this reason, in the case of information transmission using words using an interphone, it is difficult for an operator to take a prompt and appropriate response. The longer it takes for such a response, the lower the utilization efficiency of the automatic machine. From the viewpoint of suppressing the decrease in the utilization efficiency, it is considered important that the operator can quickly and appropriately take an appropriate action regardless of the customer.
Japanese Patent Laid-Open No. 10-222725 JP 2006-65596 A JP-A-10-241010

  An object of the present invention is to provide a technique for enabling an operator to take a quick and appropriate response more easily regardless of a customer.

  In one system to which the present invention is applied, when there is an inquiry from a customer who uses an automatic machine for performing a desired financial transaction by switching and displaying a screen on which a symbol to be operated is arranged at any time, The monitoring device for monitoring the state of the automatic machine connected to the automatic machine via the communication network can notify the currently displayed screen from the automatic machine, and the monitoring apparatus can display the notified screen. By displaying on a simple display device, it is made visible to the operator corresponding to the inquiry.

  Customers who inquire about the operation method of an automatic machine that switches screens from time to time often make inquiries because the operation method is unclear. When the screen displayed by the automatic machine when the customer makes an inquiry is made visible, the operator can easily grasp the situation of the customer who made the inquiry from the screen. A conversation with a customer can be based on the situation. Since the operator understands the situation and listens to the customer's story, the operator can grasp the contents that the customer wants to convey more accurately and quickly. Since the operations to be performed on the currently displayed screen can be specifically communicated, it is possible to give instructions that are easy for the customer to understand. As a result, the operator can take a quick and appropriate response more easily regardless of the customer.

  When the present invention is applied, regardless of the customer, the operator can take a quick and appropriate response more easily.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.
FIG. 1 is a diagram illustrating a configuration of a financial system to which the monitoring apparatus according to the present embodiment is applied. In this financial system, for example, a communication network 1 is constructed in a store where a plurality of automatic machines 10 are installed, and the automatic machine 10 and a host computer (hereinafter abbreviated as “host”) 4 are connected by the communication network 1. The server 30 installed in the monitoring center 40 for monitoring the automatic machine 10 is connected to the communication network 2 connected to the communication network 1, and the plurality of terminal devices 5 and the server 30 of the monitoring center 40 are constructed in the monitoring center 40. The communication network 3 is connected. The monitoring apparatus according to the present embodiment is realized as the server 30.

  The communication networks 1 and 3 are, for example, LANs, and the communication network 2 is a WAN or the Internet. When the host 4 performs a financial transaction, the automatic machine 10 notifies the content of the inquiry or the executed transaction. The operator of the terminal device 5 of the monitoring center 40 is a staff member corresponding to a customer who uses the automatic machine 10.

  Each automatic machine 10 is provided with an interphone that can communicate with an operator. In the present embodiment, this interphone is a device connected to the automatic machine 10, and the voice input by the interphone is packetized by the automatic machine 10, via the communication networks 1, 2, the server 30, and the communication network. It is assumed that the data is transmitted to the terminal device 5 used by the corresponding operator and reproduced. It is assumed that the operator's voice input by the terminal device 5 is packetized by the terminal device 5, relayed through the server 30, transmitted to the automatic machine 10, and reproduced by the interphone.

  FIG. 2 is an external view of the automatic machine 10. The automatic machine 10 is, for example, an ATM (Automatic Teller Machine) capable of performing various financial transactions (hereinafter referred to as “ATM”). As shown in FIG. 2, on the front side of the ATM 10 (the side facing the user), a card entrance 11 through which a user inserts a card, a passbook entrance 12 through which a passbook is inserted, deposits or withdrawals for banknotes Banknote entry / exit 13 for deposit, coin entry / exit 14 for deposit or withdrawal, display unit 15 capable of displaying various screens, touch panel unit 16 installed to cover the screen of display unit 15, and two Two speakers 17 are provided.

  FIG. 3 is a circuit configuration diagram of the ATM 10. As shown in FIG. 3, the ATM 10 includes an ATM control unit 21 that controls the entire ATM 10, an internal memory 22 that the ATM control unit 21 uses for work, a storage unit 23 that is, for example, a nonvolatile storage device, and a card entrance / exit 11. A card processing unit 24 for accessing a card inserted from the bankbook, a bankbook processing unit 25 for writing into the bankbook inserted from the bankbook entry / exit 12, and a banknote processing unit 26 for depositing / withdrawing via the banknote entrance / exit 13. And a voice processing unit 27a that deposits or withdraws money through the coin door 14, the display unit 15, the touch panel unit 16, and a speaker group 28a including two speakers 17. The configuration includes an output unit 28 and a communication unit 29 that communicates with the host via the communication network 1.

  The ATM control unit 21 is, for example, a printed circuit board (PCB) on which a CPU is mounted. The internal memory 22 is a RAM mounted on a printed circuit board, for example, and the storage unit 23 is an external storage device such as a flash memory mounted on the printed circuit board or a hard disk device connected to the printed circuit board. The ATM control unit 21 executes control of the entire ATM 10 by executing a program stored in the storage unit 23.

  The ATM control unit 21 causes the display unit 15 to display a screen showing the transaction contents with buttons for each type in response to an operation on the touch panel unit 16 or card detection by the card processing unit 24. Thereafter, a screen to be displayed is selected and displayed on the display unit 15 according to an operation on the touch panel unit 16. In this way, the necessary data can be input by switching the screen to be displayed at any time. The screen data to be displayed on the display unit 15 is stored in the storage unit 23, for example. The ATM control unit 21 reads the screen data to be displayed from the storage unit 23 and outputs it to the display unit 15, thereby causing the display unit 15 to display the screen to be displayed.

  The interphone is connected to the audio output unit 28, for example. The voice output unit 28 converts the voice input from the receiver into digital data and outputs the digital data to the ATM control unit 21. The ATM control unit 21 performs a predetermined encoding process on the digital data, outputs it to the communication unit 29, and transmits it to the server 30. The audio data transmitted from the server 30 is sent from the communication unit 29 to the ATM control unit 21 and decoded, and is output to the audio output unit 28 as digital data. Thereby, voice is output from the receiver.

FIG. 4 is a diagram showing the configuration of the screen table, and FIG. 5 is a diagram showing the configuration of the button ID table.
The screen table is a database (DB) for managing screens displayed on the ATM 10. As shown in FIG. 4, screen data for displaying a screen is assigned with a screen number uniquely representing the screen and stored (registered) in the screen table.

  On each screen, as shown in FIG. 7, buttons are arranged as symbols to be operated. The button ID table shown in FIG. 5 is a database storing coordinate data indicating the position of each button arranged on the screen for each screen. Each button is assigned a unique button ID, and two coordinate data of the X coordinate and the Y coordinate are stored for each button ID. The left and right X coordinates indicate the range on the X coordinate occupied by the button, and the upper and lower Y coordinates indicate the range on the Y coordinate occupied by the button. Thereby, the range in which the button exists is represented by the upper left corner and the lower right corner.

The ATM control unit 21 analyzes the signal output from the touch panel unit 16 and specifies the position touched by the customer. By referring to the button ID table using the identification result, it is determined whether or not the customer has operated the button. If it is determined that the button has been operated, the button ID of the button operated by the customer is specified. The screen to be displayed next is determined according to the identified button ID. Thereby, the screen displayed on the display unit 15 is switched in accordance with the customer's operation on the touch panel unit 16.

  In this way, the ATM 10 switches the screen at any time. In many cases, the customer who inquires about the operation method makes inquiries because the operation method is lost on the way. Therefore, in this embodiment, the screen displayed by the ATM 10 when the customer makes an inquiry is presented to the operator. The operator can easily grasp the situation of the customer who made the inquiry from the presented screen, and the conversation with the customer can be performed based on the situation. Since the operator understands the situation and listens to the customer's story, the operator can grasp the contents that the customer wants to convey more accurately and quickly. Since the operations to be performed on the currently displayed screen can be specifically communicated, it is possible to receive instructions that are easy for the customer to understand. As a result, the operator can take a quick and appropriate response more easily regardless of the customer.

  The server 30 presents a screen that is currently being displayed in the ATM 10. As shown in FIG. 1, the server 30 includes a communication unit 31 for performing communication via the communication network 2, a communication unit 32 for performing communication via the communication network 3, a screen table 33a, and a button ID table 33b. Is a functional configuration including a storage unit 33 that stores and a processing unit 34.

  FIG. 7 is a diagram showing various screens displayed by the screen table 33 a managed by the server 30. These various screens are for responding to an inquiry from a customer who designates a financial institution and makes a transfer.

  It is difficult to convey in words the buttons that should be operated on the screen. For this reason, the screen table 33a managed by the server 30 stores a screen for informing the customer of operations to be performed. In addition to the screen (image) that is actually displayed on the ATM 10, buttons for instructing processing related to the customer are arranged on the screen. Specifically, in FIG. 7A, a rectangular frame in which buttons “A bank”, “B bank”... “Agricultural cooperative” are arranged is a screen (image) that is actually displayed on the ATM 10. The “display screen acquisition” button and the “process end” button respectively instruct to acquire the screen number displayed from the ATM 10 again, to instruct the end of the process. This is for instructing the end of the response to the customer. Such “display screen acquisition” and “end processing” buttons are arranged in common on the screens shown in FIGS. The screen actually displayed by the ATM 10 will be referred to as “original screen” hereinafter.

  In FIG. 7B, a “Send” button is added. The “send” button is added by selecting the “agricultural cooperative” button. The “send” button is for causing the ATM 10 to display a screen with the “agricultural cooperative” button highlighted. By displaying the highlighted button, the button to be operated in the situation is visually presented to the customer, so that the customer can operate the button to be operated by the operator more reliably and easily. I am letting you.

In this way, in the present embodiment, the screen displayed on the ATM 10 that is displayed on the terminal device 5 is a button for notifying the operator of the screen itself as an original screen and notifying that the customer should operate. It is intended for selection. By making the selection, it is possible to avoid the complication of the screen displayed on the terminal device 5 and to realize an environment in which the operator can easily cope.

  FIG. 8 is a flowchart showing processing executed by the ATM 10 and the monitoring center 40 when there is an inquiry from a customer. Next, the operation on the ATM 10 and the monitoring center 40 side in that case will be described in detail with reference to FIG. In the process shown in FIG. 8, an example of the flow is shown by extracting the process executed when a customer makes an inquiry. In the ATM 10, the ATM control unit 21 executes a program stored in the storage unit 23, for example, and the server 30 on the monitoring center 40 side, the processing unit 34 stores the program stored in the storage unit 33, for example, a terminal device. 5 is realized by the CPU executing each program stored in the hard disk device, for example.

  The actual response to the customer is performed by the operator of the terminal device 5. Therefore, the processing on the monitoring center 40 side shows the processing executed by the terminal device 5 used by the operator corresponding to the customer in addition to the server 30 along the flow.

  First, in step SA1, it is determined whether the interphone is hook-on. When the customer removes the handset (usually integrated with the handset), the ATM control unit 21 is notified from the voice output unit 28. Therefore, the determination is yes and the process proceeds to step SA2. Otherwise, the determination is no and step SA1 is executed again.

  In step SA2, it is determined whether or not a transaction is in progress. For example, if the ATM control unit 21 displays the transaction suspension screen or the clerk processing screen on the display unit 15, the determination is NO and the process returns to step SA1 by regarding that the transaction is not in progress. If any other screen is being displayed, the determination is yes and the process moves to step SA3.

  In the present embodiment, the condition that the interphone can be used is that the transaction is in progress, but such a condition may not be provided. That is, the interphone inquiry may be made even in the situation before the transaction is started.

  In step SA3, the screen number of the currently displayed screen is set in a message, and in the next step SA4, the message is transmitted to the server 30 (monitoring center 40). The message is for data transmission with the server 30 or the like, and has a configuration as shown in FIG. The store number is the number assigned to the store where the ATM 10 is installed, the machine number is the number assigned to the ATM 10 itself, the screen number is the screen number currently assigned to the currently displayed screen, and the message should be transmitted to the destination Each content is shown. 6A is an example of a message transmitted from the ATM 10 to the server 30 (monitoring center 40), and the configuration (type) of the message is selected according to the data to be transmitted.

  The processing on the center 40 side shown in FIG. 8 shows what is executed when the server 30 receives the message. Steps SB1 to SB3 are executed by the server 30.

  First, in step SB1, the communication unit 31 receives a message transmitted from the ATM 10. In the next step SB2, the screen number is extracted from the received message, and the screen table 33a is searched using the screen number to obtain the corresponding screen data. In the next step SB3, the acquired screen data is transmitted to the terminal device 5 and displayed. Further, a part corresponding to the screen data is extracted from the button ID table 33 b and transmitted to the terminal device 5. Hereinafter, one screen extracted from the button ID table 33b will be referred to as a “partial button ID table”.

  Although not specifically shown, the server 30 determines whether or not a new inquiry has occurred from the store number and machine number in the message, and if it determines that a new inquiry has occurred, it responds to the inquiry. An operator corresponding to the current inquiry is automatically selected from the operators who are not present (terminal device 5), or an operator responding to the intercom is selected. In this way, after selecting the operator corresponding to the inquiry, when the next message of the same store number and machine number is received, the operator is identified from the store number and machine number, and the operator is made to respond. In this way, the voice data is relayed by a call according to the correspondence between the operator and the ATM 10. Here, for the sake of convenience, details of the relay will be omitted for the sake of convenience.

  The screen displayed on the terminal device 5 in step SB3 in response to a new inquiry corresponds to, for example, the screen shown in FIG. 7A in FIG. Steps SB4 to SB10 subsequent to step SB3 are processes executed by the terminal device 5 that displays a screen as shown in FIG. 7A used by the operator corresponding to the customer. The screen is displayed on a display device provided in or connected to the terminal device 5. The display device is indicated as “monitor” in FIG.

  In step SB4, the terminal device 5 displays a screen as shown in FIG. 7A, and then waits for the operator to operate any button on the screen. If any button operation is detected, the process proceeds to step SB5, where it is determined whether or not the “display screen acquisition” button has been operated (pressed). If the button is operated by the operator, the determination is yes, and the server 30 executes processing by notifying that fact. If the button is not operated by the operator, the determination is no and the process moves to step SB6.

  In step SB6, it is determined whether or not the “end processing” button has been operated (pressed). When the operator operates the button, the determination is YES, and the process proceeds to step SB12 executed by the server 30 by notifying that effect. If the button is not operated by the operator, the determination is no and the process moves to step SB7.

  The transition to step SB7 means that the operator has operated any button on the original screen. Thus, in step SB7, the partial button ID table is searched using the coordinate position operated by the operator, thereby acquiring the ID of the button existing at the coordinate position. In the next step SB8, the acquired ID is set as data to be transmitted to the ATM 10. Then, the process proceeds to step SB9.

  In step SB9, since the operator has selected a button to be highlighted, a “Send” button is displayed as shown in FIG. 7B. In the next step SB10, it waits to operate (press) the “send” button. When the operator operates the button, the process proceeds to step SB11 executed by the server 30 by notifying the set button ID.

  In step SB11, the server 30 creates and transmits a message that instructs the ATM 10 to highlight the button having the button ID notified from the terminal device 5. The electronic message has a configuration as shown in FIG. The store number is the number assigned to the store where the ATM 10 as the transmission destination of the message is installed, the machine number is the number assigned to the ATM 10 itself, the screen number is the screen assigned to the screen to be highlighted. The number and button ID are the button IDs assigned to the buttons to be highlighted. Due to the transmission of such a message, the process on the monitoring center 40 side corresponding to the reception of the message from the ATM 10 is temporarily ended. For this reason, it waits to receive the message from ATM10. The message shown in FIG. 6B is an example of a message transmitted from the server 30 (monitoring center 40) to the ATM 10, and the message structure is selected according to the data to be transmitted.

  Although acquisition of the button ID is not specifically shown, it is performed every time the operator operates any button on the original screen until the “send” button is actually operated. The button to be highlighted on the ATM 10 is the button last operated by the operator, that is, the button having the button ID acquired last.

  In step SB12 which is shifted when the determination in step SB6 is YES, the server 30 creates a message storing a message requesting the end of the process. After the creation, the process proceeds to step SB11, and the created message is transmitted to the ATM 10. Similarly, in step SB13, which is shifted when the determination in step SB5 is YES, a message storing a message for requesting acquisition of the number of the currently displayed screen (screen number acquisition request) is created, and after that, the process proceeds to step SB11. Then, the created message is transmitted to the ATM 10. Thereby, in this embodiment, the number of the screen being displayed can be acquired at any time.

  The customer may perform some operation on the ATM 10 during the inquiry. The operation as instructed by the operator is not always performed. For this reason, in the present embodiment, the number of the screen being displayed can be acquired by an instruction from the operator so that the status of the ATM 10 can be confirmed as necessary. As a result, even if the screen is switched by the operation of the customer, information transmission based on the same screen as the customer can be performed.

  The message created and transmitted by the server 30 as described above is received at step SA5 on the ATM 10 side. In subsequent step SA6, it is determined whether or not the received message in the message is a screen number acquisition request being displayed. If the screen number acquisition request is indicated by a message, the determination is YES and the process returns to step SA3 to create a message having the screen number in the message. If the acquisition request is not indicated in the message, the determination is no and the process moves to step SA7.

  In step SA7, it is determined whether or not the received message in the message is a request to end processing. When the request to end the process is indicated by the message, the determination is YES, the process proceeds to step SA16, and the process returns to step SA1 after waiting for the interphone to be hooked off. If the request for termination of the process is not indicated in the message, the determination is no and the process moves to step SA8.

  The shift to step SA8 means that a message having the ID of the button to be highlighted and the screen number (as a message) has been received. Therefore, in step SA8, it is determined whether or not the screen number being displayed matches the received screen number. If the numbers match, the determination is yes and the process moves to step SA10. If the numbers do not match, the determination is no and the process moves to step SA9.

  In step SA9, a telegram having the configuration shown in FIG. 6A is stored in which a message for notifying that the screen displayed on the monitoring center 40 side is different from the screen displayed on the ATM 10 is stored. After the creation, the process proceeds to step SA3, and a message is transmitted to the server 30.

  The electronic message is received by the server 30 in step SB1. The server 30 that has received the message identifies the terminal device 5 used by the operator corresponding to the customer from the message, and the screen displayed by the ATM 10 on the screen displayed on the terminal device 5 is the following. A message for notifying that the message is different is inserted, and the screen on which the message is inserted is transmitted to the terminal device 5. The message is, for example, “The monitoring center screen is different from the screen being displayed” shown in FIG. When a message storing a message notifying that the screen displayed on the monitoring center 40 side is different from the screen displayed on the ATM 10 is received, this is executed as steps SB2 and SB3.

  In step SA10, the button corresponding to the button ID in the message is highlighted. In the next step SA11, it waits for the customer to operate the button. When any one of the buttons is operated by the customer, the process proceeds to step SA12, where a part corresponding to the screen being displayed is searched in the button ID table from the coordinate position operated (touched) by the customer, and the button ID is acquired. In step SA13 to which the process proceeds after the acquisition, it is determined whether or not the acquired button ID matches the received button ID. When the customer operates the highlighted button, the button IDs match, so the determination is YES, the process moves to step SA14, and a message notifying that the customer has operated the highlighted button is stored. A telegram having the configuration shown in FIG. If the customer does not operate the highlighted button, the button IDs do not match, so the determination is no and the process moves to step SA15, and the customer does not operate the highlighted button. A message having the configuration shown in FIG. 6A is created. After creating a message in step SA14 or SA15 in this way, the process moves to step SA3 and the created message is transmitted.

  The message created and transmitted in step SA14 or SA15 is received by the server 30 in step SB1. The server 30 that has received the message identifies the terminal device 5 used by the operator corresponding to the customer from the message, and puts a sentence corresponding to the message in the message on the screen displayed on the terminal device 5. The screen in which the text is inserted is transmitted to the terminal device 5. In the message notifying that the customer has operated the highlighted button, the sentence is, for example, “The highlighted button has been pressed” as shown in FIG. The message notifying that the highlighted button has not been operated is, for example, “A button other than the highlighted button has been pressed” as shown in FIG. When the electronic message created in step SA14 or SA15 is received, this is executed as steps SB2 and SB3.

  In this embodiment, the monitoring device is realized as the server 30 on the assumption that a plurality of operators correspond to customers. However, the terminal device 5 may be usable as the monitoring device. Further, the operation instruction is performed by highlighting the button, but another method may be adopted.

  The server 30, the ATM 10, or a program that realizes the modification is stored in the storage units 33 and 23, respectively, but may be distributed via a recording medium such as an optical disk or a flash memory. Or you may make it deliver via a communication network. The automatic machine may be of a type other than ATM.

It is a figure which shows the structure of the financial system to which the monitoring apparatus by this embodiment was applied. 1 is an external view of an automatic machine (ATM) 10. FIG. 1 is a circuit configuration diagram of an automatic machine (ATM) 10. FIG. It is a figure which shows the structure of a screen table. It is a figure which shows the structure of a button ID table. It is a figure which shows the data structure of a message | telegram. It is a figure which shows the various screens displayed by the screen table 33a which the server 30 manages. It is a flowchart which shows the process which ATM10 and the monitoring center 40 side perform, respectively when there exists an inquiry from a customer.

Explanation of symbols

1, 2, 3 Communication network 5 Terminal device 10 ATM
DESCRIPTION OF SYMBOLS 15 Display part 16 Touch panel part 21 ATM control part 22 Internal memory 23, 33 Storage part 28 Audio | voice output part 29, 31, 32 Communication part 30 Server 33a Screen table 33b Button ID table 34 Processing part 40 Monitoring center

Claims (5)

In a monitoring device connected via a communication network with an automatic machine that allows a customer to perform a desired financial transaction by switching and displaying a screen on which a symbol to be operated is displayed at any time,
Screen specifying means for specifying a screen being displayed by the automatic machine by communication with the automatic machine via the communication network;
Display control means for displaying the screen specified by the screen specifying means on a display device used by an operator corresponding to the customer;
A monitoring apparatus comprising: Display instruction means for instructing the automatic machine via the communication network to prompt the customer to operate the symbol when the operator designates the symbol to be operated by the customer on the screen displayed by the display control unit ,
The monitoring apparatus according to claim 1, further comprising: Request means for requesting notification of the screen being displayed to the automatic machine via the communication network, and causing the screen specifying means to perform the screen specification again.
The monitoring apparatus according to claim 1, further comprising: A method for supporting the use of an automatic machine that allows a customer to perform a desired financial transaction by switching and displaying a screen on which a symbol to be operated is arranged at any time,
When there is an inquiry from a customer who uses the automatic machine, the currently displayed screen is automatically displayed on a monitoring device connected to the automatic machine via a communication network for monitoring the state of the automatic machine. Notice from the machine,
By displaying the notified screen on a display device that can be displayed by the monitoring device, the operator corresponding to the inquiry is made visible.
An automatic machine use support method characterized by the above. A computer used as a monitoring device connected via a communication network with an automatic machine that allows a customer to perform a desired financial transaction by switching and displaying a screen on which a symbol to be operated is displayed at any time.
A screen specifying function for specifying a screen being displayed by the automatic machine through communication with the automatic machine via the communication network;
A display control function for displaying the screen specified by the screen specifying function on a display device used by an operator corresponding to the customer;
A program to realize