JP2006099159A - Automated teller machine - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To reduce failures in operation while improving the working efficiency of a maintenance worker, shortening the working time of the maintenance worker, and preventing the work error of the maintenance worker by preliminarily storing confirmation items after inspection work or replacement work, displaying the confirmation items upon input by the maintenance worker, and automatically executing all the confirmation items upon input of execution instruction by the maintenance worker. <P>SOLUTION: This automated teller machine comprises a storage part 24 storing the confirmation items after inspection work or replacement work, an input part to be operated by the maintenance worker, a display part displaying the confirmation items, and a control part 21 executing the confirmation items upon inputting the execution instruction of the confirmation items displayed on the display part to the input part. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an automatic teller machine.

  2. Description of the Related Art Conventionally, automatic teller machines such as ATMs (Automatic Teller Machines) are arranged at branches of financial institutions such as banks, credit unions, post offices, and consumer finances. The customer operates the automatic cash dispenser himself / herself to conduct financial transactions such as deposit, withdrawal, passbook entry, balance inquiry, transfer, transfer, remittance, and time deposit setting.

In the case of the automatic teller machine, maintenance work such as inspection, adjustment and repair of the automatic teller machine is performed regularly or irregularly. In this case, the maintenance staff, who is in charge of maintenance, inspects the automatic teller machine, the replacement work due to the failure or life of equipment parts, the adjustment after the work, the operation check test according to the operation procedure manual, inspection manual, etc. In addition, log acquisition and the like are sequentially performed (see, for example, Patent Document 1).
JP-A-6-76145

  However, in the conventional cash automatic depositing and dispensing machine, in the case of maintenance work, the maintenance staff checks each of the inspection, replacement work, adjustment, operation check test, log acquisition, etc. according to the operation procedure manual, inspection manual, etc. Since it is carried out while checking the items one by one, the maintenance work takes time.

  In addition, although there is a checklist, since the confirmation of each confirmation item is left to the maintenance staff, depending on the maintenance staff, the confirmation item may be overlooked, resulting in a failure during subsequent operations. there were. For this reason, the quality of the maintenance work may vary, and as a result, the reliability and durability of the automatic teller machine may vary.

  The present invention solves the above-mentioned conventional problems, stores the confirmation items after the inspection work or replacement work in advance, displays the confirmation items when the maintenance staff inputs, and the maintenance staff issues an execution command. When entered, all of the above confirmation items are automatically performed to improve maintenance staff's work efficiency, shorten maintenance staff's work hours, prevent maintenance staff's work mistakes, and prevent failures that occur during operation. It aims at providing the cash automatic depositing / withdrawing machine which can be reduced.

  Therefore, in the cash automatic depositing and dispensing machine of the present invention, a storage unit that stores a confirmation item after inspection work or exchange work, an input unit operated by maintenance personnel, a display unit that displays the confirmation item, When the execution command for the confirmation item displayed on the display unit is input to the input unit, the control unit includes a control unit that executes the confirmation item.

  In another automatic teller machine according to the present invention, the confirmation items further include parts adjustment work, acquisition of logs related to parts or clearing of logs, and confirmation of operation of replaced parts.

  In still another automatic teller machine according to the present invention, the display unit further includes a confirmation item corresponding to the inspection work or exchange work when the contents of the inspection work or exchange work are input to the input unit. Is displayed.

  In still another cash automatic depositing and dispensing machine of the present invention, the display unit displays an essential confirmation item in an identifiable manner.

  In still another automatic teller machine according to the present invention, the control unit further executes a selection item selected from the confirmation items displayed on the display unit.

  According to the present invention, the automatic teller machine stores the confirmation items after the inspection work or the exchange work in advance, displays the confirmation items when the maintenance person inputs, and the maintenance person inputs the execution command. Then, all the confirmation items are automatically executed. As a result, the work efficiency of the maintenance staff can be improved, the work hours of the maintenance staff can be shortened, work errors of the maintenance staff can be prevented, and failures that occur during operation can be reduced.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a block diagram showing a functional configuration of an automatic teller machine according to an embodiment of the present invention.

  In the figure, reference numeral 10 denotes an ATM as an automatic cash dispenser installed in a branch office of a financial institution such as a bank, a credit union, a post office, or a consumer finance. It is a device for performing financial transactions such as deposit, withdrawal, passbook entry, balance inquiry, transfer, transfer, remittance, and time deposit setting. The ATM 10 is a bank, a branch office, a convenience store, a store of a supermarket, a department store, a station, a underground facility, a city hall, a public facility such as a hospital, a private company such as a factory, an office, It may be arranged at any place such as a parking lot, outdoors such as on the side of the road. The ATM 10 may be a multi-function terminal such as a kiosk terminal having other functions such as a ticket reservation function, a product purchase application function, a credit card credit confirmation function, and a facility information guidance function. The customer is a person who opens his / her own account at a financial institution and uses the financial institution, and is generally an individual, but may be a company, an organization, or the like.

  Here, the ATM 10 includes arithmetic means such as a CPU and an MPU, and includes a control unit 21 that controls the entire operation of the ATM 10, a storage unit such as a semiconductor memory, a magnetic disk, and the like. A storage unit 24 for storing data; an input unit such as a keyboard and a touch panel; a key input unit 23 connected to the control unit 21; a display unit such as a CRT, a liquid crystal display, and an LED (Light Emitting Diode) display; It is a kind of computer provided with the screen display part 22 connected to the said control part 21, and a communication interface. Note that the key input unit 23 is preferably a touch panel having a function of the screen display unit 22 so that the customer can easily perform the operation.

  The ATM 10 has a banknote unit 11 for handling banknotes and a coin unit 12 for handling coins. The banknote unit 11 and the coin unit 12 store banknotes and coins of each denomination, receive and count banknotes and coins received by customers in financial transactions such as deposits, and in financial transactions such as withdrawals. A predetermined amount of bills and coins are paid out from a concave bill receiving port and a coin receiving port (not shown). The banknote receiving port and the coin receiving port are provided with shutters. When depositing, the shutter is automatically opened, and the customer inserts the banknotes and coins to be deposited into the banknote receiving port and the coin receiving port, respectively. To do. In addition, the shutter is automatically opened at the time of withdrawal, and the customer takes out the dispensed banknote and coin from the banknote receiving port and the coin receiving port, respectively.

  In addition, the ATM 10 has a bookkeeping process for depositing in a bankbook such as a bankbook, and when a new account is opened, the new information in which necessary information such as the customer's name, account number, and store name is printed on the bankbook. A passbook unit 13 for issuing a passbook corresponding to the account. Here, the passbook is a booklet passbook such as a deposit passbook issued by a financial institution to a customer, and records of financial transactions such as deposits, withdrawals, transfers, transfers, remittances, and periodic deposit settings are printed. It is what is done. The front cover or back cover of the passbook is provided with a magnetic stripe for storing information such as the customer's name, account number, and personal identification number. Further, the member for storing the information may be an IC (Integrated Circuit) embedded in a passbook, instead of the magnetic stripe. The passbook unit 13 includes a passbook slot into and from which a passbook is inserted and ejected. In the passbook slot, a transport device that transports the passbook, a print head that prints a record of the financial transaction on the passbook, and A recording head such as a magnetic head for reading, overwriting, erasing information stored in the magnetic stripe of the passbook or the IC is provided.

  Further, 14 is a card unit that handles cards such as cash cards. Here, the card is a card for performing a financial transaction such as deposit, withdrawal, transfer, balance inquiry, etc. issued to a customer by a financial institution, and information such as the customer's name, account number, and personal identification number. A magnetic stripe for storing is provided. The member for storing the information may be an IC embedded in a card instead of the magnetic stripe. The card unit 14 includes a card slot into which a card is inserted and ejected. In the card slot, the card unit 14 conveys the card, and reads information stored in the magnetic stripe or IC of the card. In addition, a recording head such as a magnetic head for overwriting, erasing and the like is provided. It is desirable that the card unit 14 can handle other types of cards such as cash cards, credit cards, and debit cards issued by other financial institutions.

  Reference numeral 15 denotes a receipt unit, and the receipt unit 15 has a function of issuing a receipt as a transaction statement slip. The receipt is a piece of paper on which information related to financial transactions conducted by the customer such as deposit, withdrawal, passbook entry, balance inquiry, transfer, transfer, remittance, time deposit setting, etc., is printed, account number, type of financial transaction The transaction amount is printed. The receipt may be issued only when the customer desires.

  The control unit 21 controls each unit of the banknote unit 11, the coin unit 12, the passbook unit 13, the card unit 14, and the receipt unit 15 via a unit interface (I / F) unit 25.

  Reference numeral 31 denotes a maintenance staff operation unit that is operated by a maintenance staff who is in charge of maintenance of the ATM 10 at the time of periodic inspection of the ATM 10 or replacement of parts. The maintenance staff operation unit 31 includes a maintenance key input unit 32 as an input unit including input means such as a keyboard and a touch panel, and a maintenance display unit 33 as a display unit including display means such as a CRT, a liquid crystal display, and an LED display. Have. The maintenance key input unit 32 is preferably a touch panel having a function of the maintenance display unit 33 so that maintenance personnel can easily perform the operation.

  In this case, the date and time when the periodic check and parts replacement of the banknote unit 11, the coin unit 12, the bankbook unit 13, the card unit 14 and the receipt unit 15 were performed, and adjustments and logs required for the replacement of the parts corresponding to each replaced part. Items such as acquisition and operation check items are stored in the storage unit 24.

  Here, the maintenance staff operates the maintenance staff after the periodic inspection and parts replacement of the banknote unit 11, the coin unit 12, the bankbook unit 13, the card unit 14 and the receipt unit 15, that is, after the inspection work or the replacement work. When the maintenance item input unit 32 of the unit 31 is operated and the inspection item list display key is pressed, a list of inspection items at the time of parts replacement stored in the storage unit 24 is displayed on the maintenance display unit 33. Yes.

  Then, when the maintenance person confirms the contents of the inspection item and presses the key of the maintenance key input unit 32, the plurality of confirmation items displayed on the maintenance display unit 33 are automatically executed in order. In addition, for the items that cause the banknote unit 11, the coin unit 12, the bankbook unit 13, the card unit 14, and the receipt unit 15 to operate, an operation instruction is given to each unit via the unit I / F unit 25.

  Next, the operation of the ATM 10 having the above configuration will be described. Here, only the maintenance work of the ATM 10 by the maintenance staff, that is, the operation related to the inspection work or the replacement work will be described.

  FIG. 2 is a flowchart showing the operation of the automatic teller machine according to the embodiment of the present invention.

  Here, the operation | movement in the case of performing the check operation | work of the banknote unit 11, the coin unit 12, the bankbook unit 13, the card unit 14, and the receipt unit 15 of ATM10 is demonstrated. In this case, the inspection work may include not only regular inspections but also irregular occasional inspections. The replacement work includes not only replacement of parts, but also replacement or replenishment of consumables such as ink ribbon cartridges and receipt paper pieces of the printing device provided in the passbook unit 13 and the receipt unit 15, and replenishment of banknotes or coins. May be included.

  First, when the maintenance staff starts the operation, an operation staff screen (not shown) is displayed on the maintenance display section 33. Here, it is assumed that the maintenance key input unit 32 is a touch panel that also has a function of the maintenance display unit 33. Then, when the maintenance staff presses a “maintenance staff operation key” on the operation staff screen, the maintenance staff operating unit 31 is shifted to. That is, the maintenance worker operation unit 31 starts operating.

  Subsequently, the maintenance staff performs each periodic inspection / replacement operation. That is, the check work or exchange work of the banknote unit 11, the coin unit 12, the bankbook unit 13, the card unit 14, and the receipt unit 15 is performed. Subsequently, the maintenance staff inputs the contents of the inspection / replaced part number after carrying out the inspection work or replacement work. That is, after carrying out inspection work or replacement work of the banknote unit 11, coin unit 12, bankbook unit 13, card unit 14 and receipt unit 15, the maintenance staff specifies the inspected contents, replaced parts, consumables, etc. The part number or the like to be input is input by operating the maintenance key input unit 32.

  Then, a confirmation item corresponding to the input number is read from the storage unit 24 and displayed on the maintenance display unit 33. That is, when the maintenance staff operating unit 31 inputs a number corresponding to the contents inspected by the maintenance staff or replaced parts, consumables, etc., the confirmation item corresponding to the number is read from the storage unit 24 and displayed on the maintenance display unit 33. indicate. The confirmation item is stored in advance in association with the number in the storage unit 24. For example, the confirmation item is related to each component adjustment operation as a necessary operation after replacing the component. This includes obtaining logs, clearing logs, and checking the operation of replaced parts. Then, a list of confirmation items read from the storage unit 24 is displayed on the maintenance display unit 33.

  Subsequently, the maintenance staff checks the displayed confirmation items. That is, the maintenance staff checks the list of confirmation items displayed on the maintenance display unit 33 and visually confirms the contents of each confirmation item to confirm that there is no mistake. Then, the maintenance staff presses the “execution key” and inputs an execution command for the confirmation item. In this case, the “execution key” is displayed on the maintenance display section 33 together with the list of confirmation items. Since the maintenance key input unit 32 is a touch panel that also functions as the maintenance display unit 33, the confirmation key is executed from the maintenance key input unit 32 by pressing the “execute key” displayed on the maintenance display unit 33. A command is input.

  Then, the control part 21 performs a check item automatically in order. That is, a plurality of confirmation items displayed on the maintenance display unit 33 are automatically executed in order. Note that the operation procedure for implementing the confirmation item is stored in the storage unit 24 in advance. And the control part 21 judges whether all the items were complete | finished. That is, it is determined whether or not all confirmation items have been implemented, and the operation of performing the confirmation items is repeated until all the confirmation items are implemented.

  Then, when all the confirmation items are executed, the result is displayed, and the results executed for all the confirmation items are displayed on the maintenance display unit 33. Subsequently, the maintenance staff determines whether or not normal termination can be performed. That is, based on the result displayed on the maintenance display unit 33, the maintenance staff has a good result of periodic inspection or parts replacement of the banknote unit 11, the coin unit 12, the bankbook unit 13, the card unit 14, and the receipt unit 15. It is then determined whether the maintenance work of the ATM 10 can be completed normally. And when it can complete normally, the maintenance work of ATM10 is complete | finished. In addition, when it cannot be completed normally, the check operation or the exchange operation of the banknote unit 11, the coin unit 12, the bankbook unit 13, the card unit 14, and the receipt unit 15 is performed again, and the above-described operation is repeated.

  In addition, when displaying the list of confirmation items read from the storage unit 24 on the maintenance display unit 33, a mark or the like indicating that it is necessary for the required confirmation items is given and can be arbitrarily selected. May be displayed in an identifiable display mode. In this case, the maintenance staff can select whether or not to carry out confirmation items that can be arbitrarily selected. As a result, the maintenance staff can manually select the confirmation items to be implemented, so that it is possible not to carry out the confirmation items that are deemed unnecessary depending on the situation. For this reason, since it is not necessarily performed for all confirmation items, it is possible to reduce the time required to implement the confirmation items.

Next, a flowchart will be described.
Step S1 When the “maintenance personnel operation key” on the operation staff screen is pressed, the operation proceeds to the maintenance personnel operation unit 31.
Step S2 Each periodic inspection / replacement operation is performed.
Step S3 After performing each operation, the inspected content / replaced part number is input.
Step S4 A confirmation item corresponding to the input number is read from the storage unit and displayed on the maintenance display unit 33.
Step S5 The maintenance staff confirms the plurality of confirmation items displayed.
Step S6 The maintenance person presses the “execution key”.
Step S7 The inspection items are automatically executed in order.
Step S8: It is determined whether all items have been completed. If all items have been completed, the process proceeds to step S9. If all items have not been completed, the process returns to step S8.
Step S9 The result is displayed.
Step S10: It is determined whether or not the process can be completed normally. If the process can be completed normally, the process ends. If the process cannot be completed normally, the process returns to step S2.

  As described above, in the present embodiment, the confirmation items after the inspection work or the replacement work are stored in the storage unit 24 in advance, and when the maintenance person inputs, the confirmation items are displayed on the maintenance display unit 33, When the maintenance person inputs an execution command to the maintenance key input unit 32, all the confirmation items are automatically executed. And the adjustment work of each part as necessary work after replacing the part, the acquisition of the log related to each part, the clearing of the log, the operation check of the replaced part etc. are not manual work of the maintenance staff, It is automatically implemented. A list of confirmation items is also displayed on the maintenance display unit 33.

  Therefore, the maintenance worker's work time can be shortened. In addition, maintenance personnel can be prevented from making mistakes, and failures that occur during operation of the ATM 10 can be reduced.

  In addition, this invention is not limited to the said embodiment, It can change variously based on the meaning of this invention, and does not exclude them from the scope of the present invention.

It is a block diagram which shows the function structure of the automatic teller machine in embodiment of this invention. It is a flowchart which shows operation | movement of the automatic teller machine in embodiment of this invention.

Explanation of symbols

10 ATM
21 Control Unit 24 Storage Unit 32 Maintenance Key Input Unit 33 Maintenance Display Unit

Claims (5)

(A) a storage unit for storing confirmation items after inspection work or replacement work;
(B) an input unit operated by maintenance personnel;
(C) a display unit for displaying the confirmation items;
(D) An automatic cash depositing and dispensing machine comprising: a control unit that executes the confirmation item when an execution command for the confirmation item displayed on the display unit is input to the input unit. 2. The automatic cash dispenser according to claim 1, wherein the confirmation items include part adjustment work, acquisition of logs related to parts or clearing of logs, and confirmation of operation of replaced parts. The automatic teller machine according to claim 1 or 2, wherein the display unit displays a confirmation item corresponding to the inspection work or the exchange work when the contents of the inspection work or the exchange work are input to the input unit. . The automatic teller machine according to any one of claims 1 to 3, wherein the display unit displays an essential confirmation item in an identifiable manner. The automatic teller machine according to claim 4, wherein the control unit implements a selection item selected from the confirmation items displayed on the display unit.

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