JPH06266518A - Operation manual editor - Google Patents

Abstract

PURPOSE:To unify troublesome operations into a simple service request opera tion by rewriting a guidance program with a program which can be operated and displayed in a communication terminal and building this guidance program in the communication terminal. CONSTITUTION:Attribute information of the operation display part of a communication terminal which desires building-in of the guidance program is reported to this facsimile mail device from this communication terminal. Then, a communication control part 13 analyzes attribute information reported from the communication terminal and collates analyzed attribute information with attribute information in a terminal attribute storage part 25. When attribute information coinciding with analyzed attribute information is found by collation, an editing control part 23 rewrites the guidance program with the program which can be operated and displayed in the communication terminal. Further, the communication control part 13 reads out a command stored in a terminal control program storage part 27 as a building-in processing part and starts the control program of the communication terminal by this command to build the rewritten guidance program in the communication terminal.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation manual editing device for editing / creating a manual required for operating a device and sending it to a terminal which requires it, particularly when using this operation manual editing device. Relates to an operation manual editing device capable of improving operability on the communication terminal side and shortening the time until the manual is sent.

[0002]

2. Description of the Related Art Conventionally, in OA devices such as information processing devices and word processors, and communication devices such as facsimile mail devices, the contents of operations have become complicated with the advancement of their functions, and the functions of the devices have been fully utilized. Requires detailed knowledge of the device. Therefore, a detailed operation manual is conventionally attached to the device, and the operator operates the device while referring to the operation manual. However, as the functions of the equipment have become more sophisticated, the operation manual has become more detailed and thick, and it has become difficult to make full use of the operation manual.

Therefore, an operation manual editing device is proposed in which an operation manual is not attached to the equipment, and a necessary operation manual is edited / created each time in accordance with the function desired by the operator and provided to the operator. Was done. As a conventional operation manual editing device of this kind,
For example, there is one described in Japanese Patent Application No. 2-16365, and even if it is a beginner or without referring to the operation manual attached to the device, the desired function of the device can be used and matured.

Here, if the operation manual editing device is arranged on the center side with respect to a communication terminal such as a facsimile device, an electronic mail device, or a computer terminal (so-called personal computer communication terminal) having a communication function, editing will be performed. The prepared operation manual can be sent to the requested communication terminal. By configuring such a system, it is possible to send the necessary and sufficient operation manual for each purpose to each terminal without providing an operation manual editing device for each terminal, and to utilize the functions of each terminal easily and fully. be able to.

[0005]

However, in such a conventional operation manual editing apparatus, since the manual is sent only when the communication terminal requests it, the communication terminal edits the book. An operation is required to access the operation manual editing device. Therefore, for example, when a communication terminal such as a facsimile machine is newly installed, the operation manual cannot be edited or retrieved without accessing the operation manual editing apparatus from this terminal. Here, the access method to the operation manual editing apparatus on the center side, that is, the operation procedure is fixed for each communication terminal, and the operation procedure for receiving the service of this operation manual editing apparatus is not incorporated. As a result, PB according to the voice guidance
There has been a problem that the service request (called ordering) has to be made in accordance with a different operation procedure fixed for each terminal, such as signal input or OMR sheet input.

In view of this, the invention according to claim 1 sets a service request to the device in the communication terminal by setting a program of operation guidance necessary for receiving the service of the operation manual editing device in the communication terminal. It is an object of the present invention to provide an operation manual editing device that unifies the simple operation in a menu format and shortens the time required to request a service on the communication terminal side.

Further, according to the second aspect of the invention, by accepting the requested service in accordance with the operation guidance set in the communication terminal, the time required for requesting the service on the communication terminal side is shortened, and the present apparatus is provided. It is an object of the present invention to provide an operation manual editing device that shortens the time required to meet a service request. Next, the conventional operation manual editing device acquires the operation manual stored in an external device such as a host computer, which is configured to edit the operation manual stored in itself and send it to the communication terminal. Then, there are two types, one having a configuration of editing and sending this. In the latter case, an operation manual editing device that relies on an external device for storing the operation manual does not require a large-capacity storage unit for storing all manual data, which is advantageous in terms of cost. However, there is a problem that it takes time to receive the manual data from the external device, and it takes time to send the operation manual to the communication terminal.

Therefore, the invention according to claim 3 stores a part of the frequently used manual data in the cache memory, thereby reducing the chances of receiving the manual data from an external device and responding to the service request of the communication terminal. It is intended to provide an operation manual editing device that shortens time.

[0009]

The invention according to claim 1 is
In order to achieve the above object, a storage unit that stores various operation manuals, an edit control unit that reads the stored operation manuals and edits the operation manuals into a desired operation manual, and a communication requesting the edited operation manuals. In an operation manual editing device including a manual sending processing unit for sending to a terminal, a terminal attribute storage unit that stores in advance various attribute information related to operations and display functions of an operation display unit mounted on a communication terminal, A guidance program storage unit that stores a basic guidance program regarding a procedure for requesting an operation manual in the communication terminal, and an attribute information analysis unit that analyzes attribute information notified from the communication terminal; and analyzed attribute information. And an attribute information matching unit that matches the attribute information in the terminal attribute storage unit with the attribute information matched by the matching. Together, characterized in that and a built-in processor that incorporates a rewriting unit for rewriting the operation viewable program by the communication terminal the guidance program, the rewritten guidance program to the communication terminal.

In order to achieve the above object, the invention according to claim 2 is, in the operation manual editing device according to claim 1, accepted an operation manual sending request by a guidance program incorporated in a communication terminal, and the communication terminal is received. The desired operation manual is sent to. In order to achieve the above object, the invention according to claim 3 includes a manual receiving unit that receives various operation manuals from an external device, an edit control unit that edits the received operation manual into a desired operation manual, In the operation manual editing device including a manual sending processing unit for sending the edited operation manual to the requested communication terminal, a manual for storing several types of operation manuals received from the external device according to the frequency of use during editing. It is characterized by having a cache unit.

[0011]

In the invention having the above-mentioned structure, various attribute information relating to the operation and display function of the operation display unit mounted on the communication terminal is stored in the terminal attribute storage unit in advance, and the communication is performed. A basic guidance program regarding a request procedure for an operation manual in a terminal is stored in a guidance program storage unit, and when the attribute information is notified from the communication terminal, the attribute information is analyzed by the attribute information analysis unit and analyzed. The attribute information collating unit collates the attribute information thus obtained with the attribute information of the terminal attribute storage unit, and the rewriting unit rewrites the guidance program into a program operable and displayable on the communication terminal in accordance with the attribute information matched by the collation. The guidance program is installed in the communication terminal by the installation unit. Therefore,
Communication equipment operation guidance (menu format)
Even if you are a beginner or you do not have an operation manual, you can easily and surely request and receive the service of this operation manual editing device, including the sending of a manual, simply by operating according to the man-machine interface. It is possible to improve, and it is possible to shorten the time required for requesting a service on the communication device side.

Further, in the invention of the second aspect having the above-mentioned configuration, the operation manual sending request by the guidance program incorporated in the communication terminal is accepted, and the desired operation manual is sent to the communication terminal. Therefore,
It is possible to shorten the time required for the communication device to request the manual transmission, and it is possible to reduce the time required for the operation manual editing device to complete the manual transmission.

Further, in the invention according to claim 3 having the above structure, several kinds of operation manuals received from the external device are stored in the manual cache unit in accordance with the frequency of use at the time of editing, and these cached manuals are stored. Send the edited operation manual to the requested communication terminal. Therefore, it becomes possible to acquire a frequently accessed manual at high speed without communicating with an external device, reduce the chance of having to acquire manual data from an external device, and increase the time to efficiently respond to service requests of communication terminals. It can be shortened.

[0014]

EXAMPLES Each invention of the present application will be described below based on examples. FIG. 2 is a block diagram of a facsimile mail apparatus to which the operation manual editing apparatus according to an embodiment of the invention described in any one of claims 1 to 3 is applied. First, the configuration will be described. In FIG. 2, the facsimile mail device 1 is
The system control unit 2, the disk control unit 3 and 4, a floppy disk device 5, a hard disk device 6, the host interface portion 8 and the communication processing unit FCU ₁ ~FCUn
And so on.

The system control section 2 controls each section of the facsimile mail apparatus 1 according to a program stored in the internal memory, the floppy disk apparatus 5 or the hard disk apparatuses 6 and 7, and particularly, the floppy disk apparatus 5 and the hard disk apparatus for image data. Writing and reading to and from 6, and each communication processing unit FC
Controls U _{1 to} FCUn, and executes the sequence as the facsimile mail apparatus 1. The facsimile mail apparatus 1 has various functional services such as a proxy communication function, a simultaneous broadcast function, a confidential communication function, a time designation transmission function, a bulletin board service function, a post office box function, and a line communication function. these execution of each function, thereby controlling performed by controlling the respective communication processing unit FCU ₁ ~FCUn. Also,
In order to use each of these functions of the facsimile mail device 1, it is necessary to perform a predetermined operation from the communication terminal (for example, a facsimile device) connected to the facsimile mail device 1 to the facsimile mail device 1 to make a service request. If there is an operation manual indicating the operation content of this service request, the communication terminal can request the facsimile mail apparatus 1. In this embodiment, an operation manual required for the communication terminal to make a service request is automatically sent from the facsimile mail device 1 to the communication terminal.

Disk controller 3 and disk controller 4
Controls the drive of the floppy disk device 5 and the hard disk devices 6 and 7, and
In addition, the hard disk devices 6 and 7 store basic programs and various data as a facsimile mail device, in particular, a telegram sent from a communication terminal and a telegram sent from a host device (for example, a computer device).

A host device such as a computer device is connected to the host interface unit 8, and the host interface unit 8 executes communication control with the host device. The host interface unit 8 is not limited to being connected to a host device such as a computer device, but may be another facsimile mail device or the like. The host interface unit 8 is a DMAC (Direct Memory Access Controller) that directly connects the host device and the facsimile mail device 1 or a communication control that connects the host device and the facsimile mail device 1 via a line. Departments are used.

The communication processing units FCU _{1 to} FCUn are provided by the number of storage lines, and the communication processing units FCU ₁ to FCU are provided.
CUn is a network control unit 11 and a modem 1 as shown in FIG.
2, communication control unit 13, manual generation buffer 14, encoding / decoding unit 15, channel control unit 16, control program storage unit 17, OMR processing unit 18, data storage unit 1
9, storage memory 20, instruction information storage unit 2
1, a system information storage unit 22, an edit control unit 23, a bus control unit 24, and the like.

Lines L _{1 to} Ln are connected to the network control unit 11 one by one, and telephone lines are connected as the lines L _{1 to} Ln. The network control unit 11 is a so-called AA-N.
It is called CU and performs automatic call / call processing. A LAN is another example of the lines L1 to Ln.
(Local Area Network), I
SDN (Integrated Service Network)
s Digital Network).

The modem 12 modulates the transmission signal and demodulates the reception signal. The communication control unit 13 uses the line L
Facsimile control signals are exchanged with a partner communication terminal (for example, a facsimile machine) connected via _{1 to} Ln, and a facsimile communication procedure is executed. An operation manual to be edited / created or to be sent is expanded in the manual generation buffer 14.

The encoding / decoding unit 15 encodes a telegram by a predetermined encoding method and also decodes the encoded telegram. The control program storage unit 17 is a communication processing unit F.
It stores a basic program as CU _{1 to} FCUn, an operation manual generation / output processing program, and the like. The channel control unit 16 controls each unit of the communication processing units FCU _{1 to} FCUn according to the program of the control program storage unit 17. The sequence as the communication processing units FCU _{1 to} FCU n is executed, and the operation manual generation / output process is executed.

The OMR processing section (OMR processing means) 18 is
Detecting whether the received message is an OMR (Optical Mark Reader) sheet message, and when the received message is an OMR sheet message, the received O message is received.
The marks and mark positions provided on the OMR sheet are detected from the telegram of the MR sheet, and the detection result is stored in the storage memory 20.

The data storage unit 19 stores only data necessary for creating an operation manual out of the data (telegram, dial tone, etc.) sent from the partner communication terminal via the lines L _{1 to} Ln, and performs this operation. The data necessary for creating a manual includes, for example, an operation manual request command, the type of operation manual requested (that is, the type of service function requested by the other operator to the facsimile mail apparatus 1), and the type of the other operator (for example, the other terminal). Of I
(D, operator ID, etc.) and data indicating the proficiency level of the other operator.

As described above, the storage memory 20 is an OM.
The detection result of the telegram of the OMR sheet detected by the R processing unit 18 and the telegram other than the OMR sheet are displayed on the floppy disk device 5
Or temporarily stored when transferring to the hard disk device 6 or 7, and temporarily stored when transmitting a message in the floppy disk device 5 or the hard disk device 6 or 7 via the communication processing units FCU _{1 to} FCUn. .

The instruction information storage unit 21 is a storage unit for storing the operation contents on the communication terminal side for realizing the service (function) provided by the facsimile mail apparatus 1, that is, various operation manuals. The operation content required at the communication terminal when requesting a service is stored in advance. That is, when the communication terminal requests a service from the facsimile mail device 1, as shown in FIG. 3, a certain operation is required for each of the processing steps P0 to P11.
The instruction information storage unit 21 stores in advance explanation data for explaining the operation contents on the communication terminal required for each of the processing steps P0 to P11.

The system information storage unit 22 stores predetermined system information required to realize the function of the facsimile mail apparatus 1. As this system information, for example, the user ID No. Or destination ID No. Further, there is a destination telephone number (TEL No.) and the like. When there is a request for an operation manual, the edit control unit 23 analyzes the data stored in the data storage unit 19 to determine the type of operation manual requested by the other operator (that is, the facsimile mail device 1 targeted by the operator). Function of)
And an operator's proficiency level are determined, and an operation manual required for realizing the intended function of the facsimile mail apparatus 1 is read from the instruction information storage unit 21 and expanded in the manual generation buffer 14, and is provided for each communication terminal. Edit / create an operation manual that can be used according to the operation keys and display device. Further, at this time, if the system information storage unit 22 stores the system information necessary for realizing the function, the operation manual is created by incorporating these system information. The edited / created operation manual is controlled by the communication control unit 13 as a manual transmission processing unit, and is sent to the requested communication terminal.

The facsimile mail apparatus 1 accommodates the lines L _{1 to} Ln for each of the communication processing units FCU _{1 to} FCUn, and communicates with the partner communication terminal connected via the lines L _{1 to} Ln. Performs facsimile communication. When there is a service request from the partner communication terminal connected via the lines L _{1 to} Ln, the facsimile mail apparatus 1 analyzes the requested service content and provides the service. This service request can be made by the OMR sheet, or can be made by a tone signal or the like.

For example, when the partner communication terminal requests a service by the OMR sheet, the facsimile mail device 1
Reads the mark position of the OMR sheet by the OMR processing unit 18 and stores the read result in the storage memory 20.
Expand to. The channel control unit 16 analyzes the content of the storage memory 20 to determine the content of the service request, and executes the requested service. For example, when the service request is a time-specified transmission service, the facsimile mail apparatus 1 temporarily stores the received encoded electronic message in the storage memory 20, decodes it by the encoding / decoding unit 15, and again sets the predetermined message. The data is re-encoded by the encoding method, or is directly stored in the floppy disk 5 or the hard disks 6 and 7 via the bus control unit 24. After that, when the designated transmission time comes, the floppy disk 5
Alternatively, the electronic message is read from the hard disks 6 and 7 and transferred to the vacant communication processing units FCU ₁ to FCU through the bus control unit 24. Communication processing unit FCU _{1 to} FCU
For n, the transferred electronic message is temporarily stored in the storage memory 20 and is re-encoded by the encoding / decoding unit 15 by a predetermined encoding method, or is directly transmitted to the designated destination.

The network control unit 11, the modem 12,
The communication control unit 13 and the OMR processing unit 18 constitute reception control means for receiving operation data from a communication terminal, and although not shown, the keyboard of the facsimile mail apparatus 1 and its control unit are provided to the facsimile mail apparatus 1 as a device. When the operation is performed, an input unit that takes in the operation content as operation data is configured.

The characteristic constituent elements according to the first aspect of the invention will now be described. In the present embodiment, the terminal attribute storage unit 25 stores in advance various attribute information relating to the operation and display function of the operation display unit mounted on the communication terminal, and in particular, this facsimile mail device (operation manual editing device). ) 1 stores the attributes of terminals that can be serviced. The guidance information storage unit 26 also stores image information of a screen to be displayed on the operation display unit of the communication terminal,
Procedure for requesting an operation manual in the communication terminal using operation guidance information, such as operation key display position information when this screen display unit also functions as a touch panel (operation unit), and a display screen or operation key according to this operation guidance information It is a guidance program storage unit for storing a basic guidance program regarding. The terminal control program storage unit 27 is a key input command corresponding to the guidance screen (key command input on the communication terminal side).
In addition, a command for starting the control program of the communication terminal and the like are stored.

A communication terminal desiring to install the guidance program notifies the facsimile mail apparatus 1 as described above of the attribute information of the operation display section. Here, the communication control unit 13 first analyzes the attribute information notified from the communication terminal as the attribute information analysis unit of this embodiment, and then as the attribute information collation unit of this embodiment,
The analyzed attribute information is collated with the attribute information in the terminal attribute storage unit 25.

If there is matching attribute information by collation,
The edit control unit 23 is a rewriting unit of this embodiment, and rewrites the guidance program into a program that can be operated and displayed on the communication terminal. That is, the guidance information storage unit 2
The operation guidance information of 6 is given to the guidance generation buffer 28.
The image information on the display screen and the operation key display position information are rewritten according to the terminal attributes. At this time, in the guidance generation buffer 28, the image information (operation guidance screen) is developed one by one in accordance with the operation procedure by the guidance program, and operation key position information within the screen and command information corresponding to the key sense are displayed. It is rewritten sequentially.

FIG. 4 is a schematic diagram showing an example of editing operation of guidance information in the guidance generation buffer 28. The operation guidance G _{0 to} Gn is the processing step code P ₀ to
Pn is arranged (stored) in the guidance information storage unit 26 in menu (page) units.
This is stored in the guidance generation buffer 28 in the processing step order P.
Expand to _{0 to} Pn. At this time, each processing step P _{0 to} P
The key position information K ₀ to K n corresponding to n is extracted from the terminal attribute storage unit 25 and expanded in the guidance generation buffer 28. When a key is pressed, the command information C _{0 to} Cn for activating the processing program is extracted from the terminal control program storage unit 27 and expanded to the corresponding processing step P _{0 to} Pn.

When the guidance program has been rewritten in this way, the communication control unit 13 reads the command stored in the terminal control program storage unit 27 as the built-in processing unit of this embodiment and communicates by this command. The control program of the terminal is activated, and the rewritten guidance program is incorporated in the communication terminal. The communication terminal in which the guidance program has been installed can thereafter make a service request to the facsimile mail apparatus (operation manual editing apparatus) 1 by the operation guidance screen displayed on the operation display unit of the own terminal.

That is, in the embodiment according to the invention described in claim 2, when there is a request for sending an operation manual by the guidance program incorporated in the communication terminal, the communication control unit 13 accepts this request and makes a request in accordance with this request. The operation manual is edited by the edit control unit 23 and sent to the communication terminal. As described in the above configuration, the operation display unit of the communication terminal for the facsimile mail apparatus 1 is an operation panel having a touch panel type display device (for example, a liquid crystal panel), but the touch panel is indispensable. By configuring the sense key to be specified by the screen display instead of the condition, even if the communication terminal has an operation display unit that has only normal operation keys, the guidance program is incorporated to realize ordering by the operation guidance screen. can do. When the operation display unit of the communication terminal is a touch panel type display device, the standard operation guidance screen is displayed when setting up the communication terminal (before incorporating this guidance program), and the operation according to the standard operation is performed on this screen. You can do it.

FIG. 5 is a diagram showing an example of a guidance screen in the facsimile machine after the guidance program is incorporated. Upon receiving the guidance information from the facsimile mail apparatus 1, the facsimile apparatus re-edits the operation guidance by adding the guidance information to the operation guidance previously incorporated in itself, and sets a new operation guidance. The newly set operation guidance is shown, for example, as shown in FIG. 5, and a standard operation and ordering operation selection screen is displayed on the first page of the guidance screen. Here, for example, when the mail service is selected, the guidance screen is switched to the second page, and a message prompting to set the document and a set completion (switch to the next screen) key (not shown) are displayed. When the set completion key is touch-inputted, the guidance screen on the third page, that is, the user ID input screen is displayed. Here, when the user ID is input using a ten-key pad (not shown) or the like, the guidance screen is switched to the fourth page and the type of service can be selected. It is possible to select multiple services on this screen. In this case, the guidance screen of the next step corresponding to each service is prepared, and by repeating the selection for each service, the selection order The service request is executed. By selecting the standard operation on the first page of the guidance screen, the standard operation of the original facsimile machine can be performed. In this case, P
B ordering or ordering using an OMR sheet or keyboard can be performed.

Next, the operation will be described. First, the communication terminal requests the facsimile mail apparatus 1 to incorporate the operation guidance program necessary for receiving the service of this apparatus. In this embodiment, the communication terminal is a facsimile machine, and the operation guidance incorporation request from the facsimile machine side is OMR (Optical Mark Reade).
r: Optical mark reading) sheet. OMR sheet has terminal attributes (touch panel specifications,
Display device specifications, operation program command specifications)
Fill in. After the entry, the operator of the facsimile machine sets the OMR sheet on the scanner, calls the facsimile mail apparatus 1, and causes the scanner to OMR the sheet.
Read the sheet and send.

FIGS. 6 to 8 are flow charts showing the processing at the time of an incoming call in the facsimile mail device 1 including the processing according to the invention of claim 1 or 2. First, as shown in FIG. 6, when there is an incoming call (step S1), the facsimile mail apparatus 1 receives the user ID (step S2),
It is checked whether the received user ID is registered (step S3). This user ID is necessary to use the facsimile mail apparatus 1 and is stored in the system information storage unit 22. User I received
If D is not registered, error processing is performed (step S4), and it is checked whether or not to re-input (step S5). If re-input is performed, step S2
When the user ID is received and the user ID is not input again, error processing and line disconnection are performed and the present flow ends (steps S6 and S7).

When the received user ID is registered in step S3, it is checked whether or not ordering is by PB tone (step S8). When PB ordering is performed, PB ordering is received as shown in FIG. Step S9). When the reception of the PB ordering is completed, it is checked whether the ordering is normal (step S10), and if the ordering is normally performed, the reception of the electronic message is started (step S11).
Upon completion of receiving all the electronic messages (step 12), it is checked whether the electronic messages are normally received (step S13). If the electronic messages are normally received, the lines L _{1 to} Ln are disconnected. Then, the reception process ends (step S
14). In step S13, if the electronic message is not normally received, error processing is performed and then the line L ₁ to
Ln is cut off (steps S15 and S14). If the ordering by the PB tone is not normally performed in step S10, error processing (for example, feedback to the communication terminal that the ordering is not normally performed) is performed (step S16), It is checked whether it is re-input (step S17). When the re-input is performed, the process returns to step S9, the ordering by the PB tone is received, and when the re-input is not performed, error processing (for example, feedback to the communication terminal to disconnect the line, etc.) is performed. ), The lines L _{1 to} Ln
Is cut (steps S15 and S14). The above steps S9 to S17 are the facsimile mail apparatus 1
Is a flow of a normal service request reception process of

On the other hand, if the ordering is not by the PB tone in step S8 of FIG. 6, it is checked whether the ordering is in accordance with the operation guidance screen by the guidance program incorporated in the facsimile machine (step S18). If it is not the guidance ordering, a message is received (step S19), it is checked whether the received message is an OMR sheet message (step S20), and if it is an OMR sheet message, it is an operation guidance request message. It is checked whether or not it is an OMR sheet in which the terminal attributes for incorporating the guidance program according to the first aspect of the invention are entered (step S21). Here, if the message is not a message in which the terminal attributes are entered, as shown in FIG. 7, an ordering process using an OMR sheet is performed (step S22).
That is, the OMR processing unit 18 reads the mark position of the OMR sheet from the received telegram of the OMR sheet, develops it in the storage memory 20, and analyzes the contents of the OMR sheet developed in the storage memory 20 by the channel control unit 16. And determine the contents of the ordering. Ordering checks whether successful (step S23), if the ordering is not performed normally, after the error process, the line is disconnected L ₁ Ln (step S2
4, S14). If the ordering is performed normally, performs reception of message, when receiving normally all message and disconnects the line L ₁ Ln the flow ends (step S11 to S14).

On the other hand, in step S21 of FIG. 6, when the message is the operation guidance request message, the OMR processing unit 18 reads the mark position of the OMR sheet, that is, the terminal attribute of the facsimile machine, accepts the request to install the guidance program, and installs it. Processing for is started (step S25). First, it is checked whether or not the terminal attribute is normally read (step S26). If the terminal attribute is not normally read, error processing is performed and then the line L
_{1 to} Ln are cut (steps S6 and S7). When read terminal attribute normally once disconnects the line L ₁ Ln (step S27). The read terminal attribute is analyzed (step S28). Next, the parsed device attributes and
The terminal attributes of the terminal attribute storage unit 25 are collated to check whether or not the guidance program embedded service is available (step S29). If the service is not possible, error processing is performed, for example, the facsimile device is notified that the terminal attributes do not match and the service cannot be performed, and the present flow ends (step S30). If the service is available, the guidance program is edited in the guidance generation buffer 28 (step S31), the edited guidance program is output and incorporated into the facsimile device (step S32), and this flow is ended.

As described above, in the embodiment described in claim 1, the facsimile mail device 1 generates the operation guidance of the facsimile device according to the terminal attribute,
By sending this operation guidance to the facsimile apparatus, the operation guidance necessary for receiving the service of the facsimile mail apparatus 1 is set in the facsimile apparatus. Even if the user is a beginner or does not have an operation manual, it is possible to easily and surely request and receive services of the facsimile mail apparatus 1 including sending a manual, and it is possible to improve the man-machine interface. As a result, the complicated operations such as the conventional PB ordering, OMR sheet, or keyboard can be unified into a simple service request operation in a menu format, and the time required to request a service on the facsimile machine side can be shortened. can do.

Next, in step S18 of FIG. 6, if the ordering is in accordance with the operation guidance screen by the guidance program incorporated in the facsimile apparatus,
As shown in FIG. 8, when this guidance ordering is received (step S33), it is checked whether the ordering is manual delivery or another service request (step S34), and if it is manual delivery ordering. Checks whether or not this operation manual sending request has been normally made (step S35), and if it has not been made normally, after performing error processing in step S15 of FIG. 7, the lines L _{1 to} Ln are processed. Is cut (step S14).

[0044] On the contrary, when the operating manual sending request in step S36 in FIG. 8 has been performed normally, once disconnects the line L ₁ Ln (step S37). The operation manual to be sent is analyzed (the request content of the operation manual is analyzed) (step S38). Next, it is checked whether the content of the inquiry request is normal (step S
39). If the content of the inquiry request is not normal,
Error processing, for example, notification that the content of the inquiry request to the communication terminal is not normal is performed and the present flow ends (step S40). When the inquiry content is normal, the operation manual editing process and the operation manual output process are performed, and the present flow ends (step S41,
S42). As the operation manual output process, the created operation manual may be directly transmitted to the communication terminal that has made the operation manual request, or the operation manual may be put in the post office box of the facsimile mail device 1 and the communication terminal may make an output request. May be sent at any time.

As described above, according to the embodiment of the present invention, the manual transmission request operation required on the facsimile machine side is performed in accordance with the operation guidance set by the facsimile mail apparatus 1. It is simple and reliable, and the time required to request manual transmission on the facsimile machine side can be shortened, and the time until the present apparatus 1 completes manual transmission can be shortened. Further, according to the operation guidance, not only the manual transmission request but also other services such as time designation transmission and broadcast transmission can be requested, so that various service request operations can be made simple and reliable. The time to respond to service requests can be shortened.

The facsimile mail apparatus 1 of the present embodiment starts the operation guidance incorporation process by receiving the OMR sheet. In this case, the mark and the mark position provided on the OMR sheet are detected. Then, the detection result is collated with the terminal attributes (touch panel specifications, display device specifications, operation program command specifications) stored in the terminal attribute storage unit 25 to determine whether or not the service is possible. If it is within the serviceable range, the operation guidance of the facsimile apparatus is edited according to the terminal attribute (key position information mainly coming from the display device).
The operation guidance editing method in this embodiment is performed by adding key sense information, command information corresponding to keys, etc. corresponding to each screen to the basic operation guidance created in advance in the menu format. Be seen. At this time, as information that constitutes the operation guidance, a guidance display screen (image information) in page units, operation key position information (touch panel matrix position) that appears on the guidance display, and control based on key sensing It is command information corresponding to a key operation for starting a program. Further, the user ID registered by the facsimile mail device 1 is added to the operation guidance as control information. These pieces of guidance information are sent to the facsimile as a set of image information and control information. At this time, the ID is checked on the side of the facsimile device that has received the guidance, and then the guidance is incorporated. Specifically, regarding key position information and command information, refer to No. 21 modem non-standard procedure (NSF) is used for transmission, and guidance screens (images) are transmitted using high-speed modem (V.27ter, V.29). The image information at this time is defined by a non-standard procedure (NSF) code system in order to distinguish it from facsimile image information.

The invention according to claim 3 will be described below based on embodiments. FIG. 9 is a block diagram showing a communication processing unit of a facsimile mail apparatus to which the operation manual editing apparatus according to the third embodiment of the invention is applied. In addition,
In the present embodiment, the same components as those in the above-mentioned example are designated by the same reference numerals, and the detailed description thereof will be omitted.

First, the structure will be described. In the present embodiment, when the operation manual is edited by the edit control unit 23, various operation manuals required for editing are received from the external device via the host interface unit 8 in FIG. In this case, the system control unit 2 controls the host interface unit 8 as a manual reception unit, receives the operation manual, and expands it in the manual generation buffer 14.
The external device may be, for example, a storage device of a computer terminal. When various operation manuals are received from the external device, the operation manual is edited by the edit control unit 23 into a desired operation manual, and the communication control unit 13 is sent to the requested communication terminal.

In this embodiment, the manual cache unit 31 is provided for storing several kinds of operation manuals received from the external device according to the frequency of use during editing. A configuration showing an embodiment of the manual cache unit 31 is shown in FIG. 10. For example, three manual buffers 41 are provided as a cache area for caching the contents of the manual. A one-to-one manual buffer header 42 is provided to store information for individually managing these manual buffers 41, and one manual buffer header 42 is connected to the manual buffer headers 42 by a pointer for list management. A manual buffer list header 43 is provided.

Manual cache unit 31 shown in FIG.
Indicates an initial state in which the manual content has not yet been obtained, and thereafter, the necessary manual content is identified from the external device through the host (center) interface unit 8 while being identified using the manual ID. The manual buffer 41 is sequentially cached. In this case, the manual contents are cached in the three manual buffers 41 according to the LRU algorithm.
The contents of the manual obtained from the manual cache unit 31 or the external device are edited by the editing control unit 23 and output to the communication terminal from the output unit such as the communication control unit 13.

By the way, as described above, in this embodiment, the contents of the manual are managed by the manual ID.
That is, in the explanation of the operation manual creating process according to the invention of claim 1 or 2, the process step (for example, P as shown in FIG. 4) is stored in the instruction information storage unit 21.
_{0 to} Pn) and the explanatory note addresses (for example, A _{0 to} An) corresponding to the processing steps P _{0 to} Pn, and the explanatory note addresses A _{0 to} A of the instruction information storage unit 21.
A description (for example, M _{0 to} Mn) is to be acquired from the area indicated by n.

On the other hand, in the present embodiment, as shown in FIG. 11, a manual ID (explanatory text ID) is provided instead of the explanatory text addresses A _{0 to} An, and the manual ID (=
1 to N) as a key, manual from host (description)
A method of acquiring M _{0 to} Mn is adopted. Note that FIG.
In manual M ₀ to Mn processing because it corresponds to the processing steps P ₀ to PN in the host Step P ₀ ~
Denote by Pn. At this time, the manual (description) M
_By not storing _{0 to} Mn from the host each time, but storing them in the cache, manuals (descriptions) M _{0 to} Mn that are frequently referenced are obtained from the manual cache unit 31 without communicating with the host.

Therefore, this embodiment differs from the above embodiment in the contents of the instruction information storage unit 21 in the following two points. First, the first point is to have a manual ID instead of storing the explanation sentence addresses A _{0 to} An. The second point is
For host has a description M ₀ to Mn, it is not necessary to have a description M ₀ to Mn in the installation lacto information storage unit 21. That is, only the manual ID (= 1 to N) is stored in the instruction information storage unit 21 of this embodiment.

Next, the operation will be described. FIG. 12 shows claim 3.
It is a flow chart which shows the manual creation processing procedure concerning the described invention. First, in the initial state where the manual output has never been performed by the facsimile mail device 1,
As shown in FIG. 10, no manual buffer 41 stores the contents of the manual. Here, for example, when manual output of the manual ID (= 1) is required, the contents of the manual with the manual ID (= 1) are retrieved from the manual cache unit 31 according to the flowchart of FIG. For this purpose, first, the manual buffer list header 43 is designated as the search target header (step T1). Next, the buffer header 42 before the nomination header is set as the search target header (step T2).
In this case, as shown in FIG. 10, since the buffer header 42c is pointed before the list header 43, the contents of the manual buffer 41c of the buffer header 42c are searched. That is, the manual ID of the buffer header 42c and the required manual ID (=
1) is collated (step T3). In this case, the manual ID of the buffer header 42c is "0" because it is in the initial state.
And there is a mismatch (step T4).

If they do not match, it is confirmed that the next buffer header is not the list header 43 (step T
5) If it is not the list header 43, the process returns to step T2 to switch the search target header to the buffer header 42b pointed before this buffer header 42c. In this way, the buffer headers 42c to 4c are sequentially
When searching 2a, when the buffer header 42a is searched, the next buffer header becomes the list header 43 in step T5, and it is confirmed that the content of the manual ID (= 1) is not stored in the cache unit 31.

Therefore, the manual ID (=
1) Receives the contents of 1) and creates temporary manual generation buffer 1
4 (step T6). This manual content is stored in, for example, the buffer header pointed before the list header 43, that is, the manual buffer pointed to by the buffer header 42c connected to the end of the buffer list, in this case 41c. To do. FIG. 13 shows a state in which the contents of the manual ID (= 1) are stored in the manual buffer 41c. As shown in FIG. 13, when the contents of the manual are stored in the manual buffer 41c, the buffer header 42c
The manual ID of is set to "1", and the buffer header 42c is reconnected to the head of the buffer list. The procedure at this time is shown in FIG. Note that the new order of the buffer list due to reconnection is 41c, 41a, 4
It becomes 1b.

In this way, the connection is changed according to the procedure shown in FIG. 14 (step T7), the manual ID in the buffer header 42 newly connected to the head of the buffer list is set, and the manual generation buffer 14 is set. The temporarily stored manual contents are copied to the manual buffer 41 (step T8), the manual buffer pointer in the manual buffer header 42 is returned (step T9), and the process is ended.

Similarly, for example, a manual ID (= 14,
When manual output is required following step 7), the manual cache unit 31 sequentially enters the states shown in FIGS. 15 and 16. Manual ID in the state shown in FIG.
When the manual output of (= 1) is required, the determination in step T4 of FIG. 12 becomes YES, the manual content of the manual ID (= 1) is read from the manual buffer 41c, and is manually output. At this time, the manual buffer header 41c indicating the manual ID (= 1)
17 is connected to the beginning of the manual buffer list (step T10), the manual buffer pointer in the manual buffer header 42 is returned (step T9), and the process ends.

As described above, the contents of frequently used manuals are held in the manual cache unit 31 as long as possible, and the contents of manuals that are rarely used are not held in the manual cache unit 31 for too long. For example, in the state shown in FIG. 17, when the manual output of the manual ID (= 9) that does not exist in the manual cache unit 31 is required, the contents of the manual ID (= 14) at the end of the manual buffer list are stored in the manual cache. The contents are discarded from the unit 31, the contents of the manual ID (= 9) are received and stored from the host, and the manual buffer header 42b is reconnected to the head of the manual buffer list header 43. The state at this time is shown in FIG.

As described above, in the present embodiment, when a manual is acquired by communicating with the host, edited, and then sent to the communication terminal, a part of the frequently used manual is stored in the cache unit 31. As a result, a frequently accessed manual can be acquired at high speed without communicating with the host, reducing the need to acquire manual data from the host, and shortening the time to efficiently respond to service requests from communication terminals. can do.
Further, since it is not necessary to have all the manuals on the side of the facsimile mail device 1, the cost required for the storage device can be reduced and the device 1 can be realized at low cost.

In the above embodiment, the facsimile mail device 1 to which the operation manual editing device is applied and the communication terminal such as the facsimile device are exemplified, but the communication terminal is not limited to the facsimile device, and the communication function is not limited to the facsimile device. A computer terminal, an information processing device, an OA device such as a word processor, or the like provided can be assumed, and the operation manual editing device is also applicable to a computer terminal, a server, or the like.

[0062]

As described above, according to the operation manual editing apparatus of the first aspect of the present invention, various attribute information relating to the operation and display function of the operation display unit mounted on the communication terminal is stored in the terminal attribute storage. Part of the communication terminal, and a basic guidance program regarding a procedure for requesting an operation manual in the communication terminal is stored in the guidance program storage part, and when the attribute information is notified from the communication terminal, the attribute information is stored. The attribute information analysis unit analyzes the information, the attribute information collation unit collates the analyzed attribute information with the attribute information in the terminal attribute storage unit, and the rewriting unit communicates the guidance program according to the attribute information matched by collation. Rewrite it into a program that can be operated and displayed on the terminal, and use this guidance program on the communication terminal by the built-in unit. Since it is included, simply by operating according to the operation guidance (menu format) of the communication device, even if you are a beginner or you do not have an operation manual, you can easily and reliably request the service of this operation manual editing device, including sending the manual. In addition, the man-machine interface can be improved. As a result, conventional PB ordering,
The troublesome operation using the OMR sheet, the keyboard, or the like can be unified into a simple service request operation in the form of a menu, and the time required to request a service on the communication device side can be shortened.

According to the operation manual editing device of the second aspect of the present invention, the operation manual sending request by the guidance program incorporated in the communication terminal is accepted and the desired operation manual is sent to this communication terminal. It is possible to shorten the time required for the communication device to request the manual transmission, and it is possible to reduce the time required for the operation manual editing device to complete the manual transmission.

According to the operation manual editing device of the third aspect of the present invention, several types of operation manuals received from the external device are stored in the manual cache unit according to the frequency of use during editing, and these are cached. The edited operation manual is sent to the communication terminal that requested it, so the frequently accessed manual can be acquired at high speed without communicating with an external device, and the manual data can be acquired from the external device. It is possible to reduce the number of occasions that must be taken and shorten the time for efficiently responding to the service request of the communication terminal. In addition, since it is not necessary to have all the manuals on the operation manual editing device side, the cost required for the storage device is reduced,
This device can be realized at low cost.

[Brief description of drawings]

FIG. 1 is a block diagram showing a communication processing unit of an operation manual editing device according to an embodiment of the invention as defined in claim 1 or 2.

FIG. 2 is a block diagram of a facsimile mail device to which an operation manual editing device according to an embodiment of the invention described in any one of claims 1 to 3 is applied.

FIG. 3 is a transition diagram showing an embodiment of operation processing steps required when a communication terminal requests a service from a facsimile mail apparatus.

FIG. 4 is a schematic diagram showing an example of an operation of editing guidance information in a guidance generation buffer.

FIG. 5 is a diagram showing an example of a guidance screen in the facsimile machine after the guidance program is installed.

FIG. 6 is a flow chart showing a process at the time of an incoming call in the facsimile mail apparatus including the process according to the invention of claim 1 or 2;

FIG. 7 is a flowchart following FIG.

FIG. 8 is a flowchart following FIG.

FIG. 9 is a block diagram showing a communication processing unit of a facsimile mail device to which an operation manual editing device according to an embodiment of the present invention is applied.

FIG. 10 is a configuration diagram showing an embodiment of the manual cache unit of FIG. 9, showing an initial state.

FIG. 11 is a diagram showing a relationship between a manual ID and a manual.

FIG. 12 is a flowchart showing a manual creation processing procedure according to the invention of claim 3;

FIG. 13 is a manual ID following the initial state of FIG.
It is a figure which shows the state which stored the content of (= 1) in the manual buffer 41c.

FIG. 14 is a flowchart showing an example of a bidirectional reconnection procedure of buffer lists, which is an example of reconnection between the buffer header 41c and the list header 43 and the buffer header 41a.

FIG. 15 is a diagram illustrating a state where the manual ID (= 1
It is a figure which shows the state which stored the content of 4) in the manual buffer 41b.

16 is a diagram illustrating a state where a manual ID (=
It is a figure which shows the state which stored the content of 7) in the manual buffer 41a.

FIG. 17 is a continuation of the state of FIG.
It is a figure which shows the state which read the content of 1) from the manual buffer 41c.

FIG. 18 is a new manual ID following the state of FIG.
It is a figure which shows the state which stored the content of (= 9) in the manual buffer 41b.

[Explanation of symbols]

1 Facsimile mail device (operation manual editing device) 2 System control unit (manual reception unit) 13 Communication control unit (manual transmission processing unit, attribute information analysis unit, attribute information collation unit, embedding processing unit) 21 Instruct information storage unit (Storage unit) 23 Edit control unit (rewriting unit) 25 Terminal attribute storage unit 26 Guidance information storage unit (guidance program storage unit) 31 Manual cache unit

Claims (3)

[Claims] 1. A storage unit for storing various operation manuals, an edit control unit for reading out the stored operation manuals and editing the operation manuals into a desired operation manual, and sending the edited operation manuals to a communication terminal that has made a request. In the operation manual editing device including a manual sending processing unit, a terminal attribute storage unit that stores in advance various attribute information related to operations and display functions of the operation display unit mounted on the communication terminal; And a guidance program storage section for storing a basic guidance program regarding a procedure for requesting an operation manual, and an attribute information analysis section for analyzing the attribute information notified from the communication terminal, and the analyzed attribute information for the terminal. Match the attribute information matching unit that matches the attribute information in the attribute storage unit with the attribute information matching unit An operation manual editing device, comprising: a rewriting unit that rewrites the guidance program into a program that can be operated and displayed on a communication terminal; and an embedded processing unit that incorporates the rewritten guidance program into the communication terminal. 2. The operation manual editing apparatus according to claim 1, wherein an operation manual sending request by a guidance program incorporated in a communication terminal is accepted and a desired operation manual is sent to the communication terminal. apparatus. 3. A manual receiving unit for receiving various operation manuals from an external device, an editing control unit for editing the received operation manuals into a desired operation manual, and a communication terminal which requests the edited operation manuals. An operation manual editing device comprising a manual sending processing unit for sending, and a manual cache unit for storing several types of operation manuals received from the external device according to a frequency of use during editing. apparatus.