JPH05100835A - Operation manual preparing device - Google Patents

Abstract

PURPOSE:To provide an operation manual preparing device which edits/prepares an operation manual, edits/prepares an OMR sheet corresponding to the operation manual so as to output it and facilitates ordering by means of the OMR sheet. CONSTITUTION:An editing control part 23 analyzes data stored in a data storage part 19 by an operation manual request, and judges the type and the skill degree of the operation manual, which an opposite operator requests. Then, it reads explanation data on an operation which is requested for target service, explanation data on the operations for respective processing steps required for the realization of the function of a facsimile mail device 1, mark picture information and mark address data from an instruction information storage part 21, compiles/prepares them on a manual preparation buffer 14 as the operation manual, inserts mark picture information on the OMR sheet and compiles/prepares picture information on the OMR sheet corresponding to the operation manual.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation manual creating device, and more particularly, to an operation manual creating device for editing / creating and outputting an operation manual required for executing a function of a device in response to a request from an operator. Regarding

[0002]

2. Description of the Related Art O for information processing devices and word processors
In the communication equipment such as the equipment A and the facsimile mail device, the operation contents become complicated due to the advanced functions thereof.
To fully utilize the functions of a device, detailed knowledge of the device is required. Therefore, a detailed operation manual is conventionally attached to the device, and the operator operates the device while referring to the operation manual.

However, as the functions of the equipment have become more sophisticated, the operation manual has become more detailed and thick, and it has become difficult to make full use of the operation manual. Therefore, conventionally, the device itself has a so-called help function, and when the operation of the device is no longer understood, a help key or the like is turned on so that the information such as the meaning of the key or the operator's request can be displayed. Is being displayed. With such a conventional help function, regardless of the operating status of the device,
When the help key is pressed, previously created help information is displayed on the display or the like. However, simply displaying such prepared help information on the display cannot provide help information suitable for the operator's proficiency level and operation stage.

Therefore, in the prior art, for example, JP-A-61-224
As described in Japanese Patent No. 3518, the input history information of the user and the output information from the application system are analyzed,
By narrowing down the help items and displaying them as a help item table, if the user selects several items that he / she wants to know in sequence, the help information most suitable for the item that the user wants to know is retrieved and displayed by this user's selection. .. This help information is created in advance for each help item that the user may request and is stored in the storage unit. If there is no help information corresponding to the help item selected by the user, the help item is selected. Expand the range as appropriate to determine the help information to be displayed. Further, as described in JP-A-62-262120, when the same operator or operators belonging to the same group perform a certain number of operations, or that the operator does not need certain guidance information. It has been proposed that, when an instruction is given, the guidance information is prohibited from being displayed in the next operation process so that only appropriate and necessary guidance information corresponding to the skill level of the operator is displayed. The guidance information in this case is also prepared in advance in consideration of the operator's proficiency level, and is displayed by appropriately selecting from the plurality of guidance information.

Further, as described in Japanese Patent Application Laid-Open No. 63-66623, the user desires from the data concerning the personal data and the operation history of the user and the data concerning the installation environment and the operation history of the terminal device. It has been proposed to detect an operation method capable of reaching a service that seems to be present in the shortest time and provide it to a user through a display unit to provide help information corresponding to the individual's proficiency level.

The help information in this case is also prepared in advance in consideration of the user's proficiency level, and is appropriately selected and output from the plurality of help information. Also, conventionally,
As described in Japanese Patent Application No. 1-280821, means for storing a series of operating procedure sequences for each operation of the application program, and guide help information of guide help messages for each unit of state and operation. A means for storing as a set, a means for identifying a guide request from the user / application program, and a state at the time of request in order to complete the requested operation of the posted question from the state of the application program and the operation procedure sequence at the time of the guide request. To the end of the operation, a means for creating a series of operation procedure sequence, a means for searching the guide help information for a message corresponding to each of the series of operation procedure described above, and a guide help information retrieved by the means. A means for synthesizing and displaying and outputting is provided, and the guide request content (question) and the state and state flow of the application program are stored in advance. From the state flow table, create an operation procedure status string from the state at the time of requesting a guide to performing the desired processing, then search for a guidance message for each of the operation procedure status strings, and finally put it in the same order as the procedure. Therefore, a method of combining and displaying and outputting is proposed. The guide help information in this case is composed as a set of guide help messages for each unit of status and operation, but the guide help message for each unit is not edited freely according to the application program, but is set in advance. They are synthesized according to the procedure sequence.

[0007]

However, such a conventional help function, in particular, Japanese Unexamined Patent Publication No. 61-24351.
In the help functions described in JP-A-8, JP-A-62-262120 and JP-A-63-66623, even if the help information corresponding to the individual's proficiency level is output, Since the help information is created in advance and stored in the storage unit and the like, and is appropriately selected and output from the plurality of help information according to the individual's proficiency level, it is not possible to sufficiently meet a wide range of requests. Not only does it need a large capacity memory to store help information as it tries to meet a wide range of requests,
There was a problem of high cost.

Further, in the help function described in Japanese Patent Application No. 1-280821, a guide regarding a specific operation procedure for performing a desired process from the time when the user has a problem in operation is searched. , In order to display, guide information is combined as a set of guide help messages for each unit of status and operation, but guide information is not a combination of help messages for each unit. However, even this conventional example does not sufficiently meet a wide range of demands, and if it is intended to meet a wide range of demands, there is a problem that a large-capacity storage unit is required and the cost becomes high.

Furthermore, the conventional help functions are all positioned as auxiliary functions of the operation manual attached to the equipment, and it is assumed that the operation manual is read to some extent. If a beginner operates the device or if the operation manual attached to the device is lost, there is a problem that the device cannot fully utilize the device because the help function is not sufficiently exerted.

[0010] Therefore, the applicant of the present application first receives an operation manual request together with the input of data necessary for creating an operation manual, and executes the operation in the processing steps to be executed to realize the function of the device. We have proposed an operation manual creation device that creates and outputs an operation manual by freely combining the explanation data of each operation content and a facsimile mail device to which the operation manual creation device is applied (Japanese Patent Application No. 2-16365). ..

However, in this operation manual creating apparatus, although the operation manual necessary for realizing the function is transmitted and the operation content can be known, the OMR
Regarding the method of filling out the sheet, it was necessary to mark it while looking at the manual attached to the device, so there was room for improvement in terms of the man-machine interface because of the poor response to the method of filling in the OMR sheet.

[0012] Therefore, the present invention relates to an operation manual preparation apparatus, and at the same time as editing / preparation of an operation manual, edits / creates and outputs an OMR sheet corresponding to the operation manual and prepares an operation manual for facilitating ordering by the OMR sheet. The purpose is to provide a device.

[0013]

The invention according to claim 1 is
An operation manual creation device for a device that realizes a plurality of functions by combining a plurality of processing steps that are executed when a predetermined operation is performed. When an operation is performed on the device, the operation content is set as operation data. Storage means for storing the data required to create the operation manual out of the data captured by the input means, and the data storage means for storing the operation content required for each processing step. And an explanation of the operation content at each processing step stored in the instruction information storage means by analyzing the data stored in the data storage means and the instruction information storage means for storing the OMR data corresponding to the operation content. It is necessary to edit and create the operation manual necessary to realize the desired function by combining the data. , Edit control means for editing / creating an OMR sheet corresponding to the operation manual by the OMR data stored in the instruction information storage means, and outputting the operation manual and the OMR sheet created by the edit control means in a predetermined expression form And output means for outputting the OMR sheet of the operation manual created by the edit control means, and the invention according to claim 2 is a process executed by performing a predetermined operation. An operation manual creation device for a device that realizes a plurality of functions by combining a plurality of steps, the input device taking in the operation contents as operation data when the device is operated, and the data taken in by the input device. Data storage means for extracting and storing the data necessary for creating the operation manual , An instruction information storage means for storing the explanation data of the operation content required for each of the above processing steps and the OMR data corresponding to the operation content, and an input operation in advance for realizing each function of the device. System information storing means for storing various system information stored therein, and system information together with the explanation data of the operation content at each processing step stored by analyzing the data stored in the data storing means An OMR sheet is created by incorporating the system information stored in the storage means to edit / create an operation manual necessary for realizing a desired function, and corresponding to the operation manual by the OMR data stored in the instruction information storage means. Edit control means for editing / creating An output means for outputting the operation manual in a predetermined expression form and for outputting an OMR sheet of the operation manual created by the edit control means,
According to a third aspect of the present invention, when a predetermined operation is performed on the communication terminal, operation data corresponding to the operation content is received from the communication terminal, and a plurality of processing steps are executed in combination according to the operation data. An operation manual creating device for a device having a communication function for realizing a plurality of functions, and a reception control means for receiving operation data from the communication terminal,
Of the data received by the reception control means, the data storage means for extracting and storing the data necessary for creating the operation manual, and the explanation data of the operation content required for each of the processing steps, and the operation content By combining the instruction information storage means for storing the OMR data corresponding to the above and the explanation data of the operation content at each processing step stored in the instruction information storage means by analyzing the data stored in the data storage means. Edit control means for editing / creating an operation manual required to realize the function, and editing / creating an OMR sheet corresponding to the operation manual by the OMR data stored in the instruction information storage means; The operation manual and the OMR sheet created by the means are provided to the communication terminal upon request of the communication terminal. The invention according to claim 4 further comprises: transmission control means for transmitting, when a predetermined operation is performed on the communication terminal, operation data corresponding to the operation content is received from the communication terminal. An operation manual creation device for a device having a communication function for realizing a plurality of functions by combining and executing a plurality of processing steps according to the operation data, the reception control receiving operation data from the communication terminal Means, a data storage means for extracting and storing data necessary for creating an operation manual out of the data received by the reception control means, and an explanation data of operation contents required for each of the processing steps. Instruction information storage means for storing OMR data corresponding to the operation contents, and input operation performed in advance to realize each function of the device System information storage means for storing seed system information, and system data storage means for analyzing the data stored in the data storage means and combining the explanation data of the operation content at each processing step stored in the instruction information storage means In addition to editing and creating the operation manual necessary for realizing the intended function by incorporating the system information stored in the, the OMR sheet corresponding to the operation manual is edited by the OMR data stored in the instruction information storage means.・
It is characterized in that it comprises edit control means to be created and transmission control means to send the operation manual and OMR sheet created by the edit control means to the communication terminal in response to a request from the communication terminal.

[0014]

According to the invention described in claim 1, for each processing step of a device that realizes various functions by combining a plurality of processing steps, explanation data of the operation content necessary at that step and OMR data corresponding to the operation content. Is stored, the function requested by the operator is judged from the data input to the device, and the operation at the step to be executed to realize the function is processed.Explanatory data of the operation content for each step is freely combined. Is created as an operation manual, and an OMR sheet corresponding to the operation manual is created and provided to the operator.

Therefore, the operation manual and the OMR sheet which can reduce the required capacity of the storage unit for storing the explanation data and can sufficiently meet the wide range of demands of the operator are provided. It is possible to realize the function of the target device without an operation manual, to make a service request to the device without mistake, improve the man-machine interface, and fully utilize the function of the device. In addition, it is possible to fill out the OMR sheet easily, and the service request can be made simple and easy.

According to the second aspect of the present invention, when various system information necessary for realizing the function of the device is input in advance, when the operation manual is created according to the first aspect, the operation manual is incorporated with the system information. Is created, an OMR sheet of the operation manual is created and output. Therefore, the contents of the operation manual should be such that the system information can be input and operated by operating according to the contents, and even if the operator forgets or does not know the system information, by operating according to the operations manual, , The output of the OMR sheet is referred to, the ordering by the OMR sheet is facilitated, and the intended function of the facsimile mail device can be realized, the man-machine interface is further improved, and the facsimile mail function is further simplified. And it can be fully utilized.

According to the third aspect of the invention, for each processing step of a device having a communication function that realizes various functions by combining a plurality of processing steps, explanation data of the operation content necessary for the processing step and the operation OM corresponding to the content
The R data is stored, the function requested by the operator is determined from the data transmitted from the communication terminal to the device, and the operation in the processing step to be executed to realize the function is performed. The explanation data is freely combined and edited / created as an operation manual, and an OMR sheet corresponding to the operation manual is created and transmitted.

Therefore, an operation manual for explaining various functions of a device having a communication function and an OMR sheet corresponding to the operation manual can be transmitted in response to a request from an operator of the communication terminal, and the communication function can be transmitted. The function of the equipment provided can be easily and fully utilized from the communication terminal, and the OMR sheet corresponding to the operation required for the service request can be easily filled, so that the communication terminal can change the equipment to the equipment equipped with the communication function. Service requests can be simple and easy.

According to the invention described in claim 4, when an inquiry of an operation from a communication terminal is accepted in a device having a communication function and various system information necessary for realizing the function of the device is input in advance, Claim 3
When creating the operation manual, the operation manual is created by incorporating these system information, and the OMR sheet corresponding to the operation manual is created and transmitted.

Therefore, the contents of which the operation manual is transmitted to the operator of the communication terminal and the system information can be input and operated by operating according to the contents,
Even if the operator forgets or does not know the system information, by performing the operation according to the operation manual, it is possible to realize the function of the device having the intended communication function and further improve the man-machine interface. It is possible to use the functions of devices equipped with communication functions more easily and fully from a communication terminal.
Ordering by the OMR sheet can be made simple and easy.

[0021]

EXAMPLES The present invention will be specifically described below based on examples. 1 to 17 are diagrams showing an embodiment of a facsimile mail apparatus to which the operation manual creating apparatus according to the first to fourth aspects of the invention is applied. FIG. 1 and FIG. 2 are block diagrams of the facsimile mail apparatus 1. The facsimile mail apparatus 1 includes a system control unit 2, a disk control unit 3,
4, floppy disk device 5, hard disk devices 6, 7, host interface unit 8 and communication processing unit FC
Equipped with U1 ~ FCUn. The system control unit 2, the disk control units 3 and 4, the host interface unit 8 and the communication processing units FCU1 to FCUn are connected by a system bus 9.

The system control unit 2 controls each unit of the facsimile mail apparatus 1 according to a program stored in the internal memory or the floppy disk device 5 or the hard disk devices 6 and 7, and particularly, the floppy disk device 5 and the hard disk device for image data. Writing to and reading from 6 and 7, and each communication processing unit FCU1 to
The FCUn is controlled and the sequence as the facsimile mail apparatus 1 is executed. Facsimile mail device 1
Has various communication services such as a proxy communication function, a simultaneous broadcast function, a confidential communication function, a time designated transmission function, a bulletin board service function, a post office box function, and a line communication function. The function (communication service) is executed and controlled by controlling each of the communication processing units FCU1 to FCUn. Also,
In order to use each of these functions of the facsimile mail apparatus 1, it is necessary to make a certain operation from the communication terminal (for example, the facsimile apparatus) connected to the facsimile mail apparatus 1 to the facsimile mail apparatus 1 to make a communication service request. Therefore, in the present invention, as will be described later, an operation manual showing the operation content of the communication service request can be requested from the communication terminal to the facsimile mail apparatus 1.

Disk controller 3 and disk controller 4
Controls the drive of the floppy disk device 5 and the hard disk devices 6 and 7.
In addition, the hard disk devices 6 and 7 have a basic program and various data as a facsimile mail device, in particular, a telegram sent from a communication terminal and a host device (described later).
Accumulates telegrams, etc. sent from.

A host device, such as a computer device, is connected to the host interface unit 8, and the host interface unit 8 executes communication control with the host device. The host interface unit 8 is not limited to being connected to a host device such as a computer device, but may be another facsimile mail device, for example. Also, this host interface unit 8
As such, a DMAC (Direct Memory Access Controller) that directly connects the host device and the facsimile mail device 1 or a communication control unit that connects the host device and the facsimile mail device 1 via a line is used.

The communication processing units FCU1 to FCUn are provided by the number of storage lines, and each of the communication processing units FCU1 to FCUn has a network control unit 11, as shown in FIG.
Modem 12, communication control unit 13, manual generation buffer 14,
Encoding / decoding unit 15, channel control unit 16, control program storage unit 17, OMR processing unit 18, data storage unit 19, storage memory 20, instruction information storage unit 21, system information storage unit 22, edit control unit 23 and a bus control unit 24 are provided.

A line L1 is connected to the network control unit 11,
As L1, for example, a telephone line is connected. Network controller
Reference numeral 11 is a so-called AA-NCU, which performs automatic call origination / incoming call processing. The modem 12 modulates a transmission signal and demodulates a reception signal. The communication control unit 13 exchanges a facsimile control signal with a partner communication terminal (for example, a facsimile device) connected via the line L1, and executes a facsimile communication procedure.

In the manual generation buffer 14, an operation manual of each invention of the present application, which will be described later, is expanded and image information of an OMR sheet corresponding to the operation manual is expanded. The encoding / decoding unit 15 encodes a message by a predetermined encoding method, and also decodes the encoded message.

The control program storage unit 17 includes a communication processing unit FC
It stores a basic program as U1, an editing / output processing program for providing service information of each invention of the present application, an operation manual generation / output processing program, etc., and the channel control unit 16 performs communication processing according to the program in the control program storage unit 17. The respective units of the unit FCU1 are controlled to execute the sequence as the communication processing unit FCU1, and also execute the operation manual and the OMR sheet generation / output process of each invention of the present application.

The OMR processing unit 18 detects whether the received message is an OMR sheet message, and when the received message is an OMR sheet message, the received OMR sheet message is applied to the OMR sheet. The mark and mark position are detected, and the detection result is stored in the memory 20.
Accumulate in. The data storage unit (data storage means) 19 stores only the data necessary for creating the provided service information and the operation manual among the data (telegram, dial tone, etc.) sent from the partner communication terminal via the line L1. The data required to create the provided service information and the operation manual include, for example, the provided service information request command, the operation manual request command, the type of provided service to be requested (that is, the type of maintenance management information, etc.), and the requested operation. The type of manual (that is, the type of service function requested by the other operator to the facsimile mail apparatus 1), the type of the other operator (for example, the ID of the other terminal or the ID of the operator), and the data indicating the skill level of the other operator Data.

The storage memory 20 is, as described above, the OMR.
OMR sheet message detection results and O detected by the processing unit 18
Messages other than MR sheets are temporarily stored when they are transferred to the floppy disk device 5 or hard disk devices 6 and 7, and the messages in the floppy disk device 5 and hard disk devices 6 and 7 are transmitted via the communication processing unit FCU1. When you do, it is temporarily stored.

The instruction information storage unit (instruction information storage means) 21 is an operation content in the communication terminal required for each of a plurality of processing steps for realizing the communication service (function) provided by the facsimile mail apparatus 1. The description data of is stored. That is, when requesting a communication service from the facsimile mail apparatus 1, as shown in FIG.
A certain operation is required for each of the processing steps P0 to P11, and the instruction information storage unit 21 stores in advance the explanation data for explaining the operation content at the communication terminal required for each of the processing steps P0 to P11. ing.

Therefore, the instruction information storage unit 21
It is sufficient to store only the explanation data for each of the processing steps P0 to P11 necessary for realizing each function of the facsimile mail apparatus 1, and each function corresponds to the individual proficiency level as in the conventional case. You don't have to remember many kinds of help information. Further, the instruction information storage unit 21 stores the image information of the OMR sheet 30 created for the operation manual request shown in FIG. 4, and the operation manual request OMR sheet 30 is, for example, as shown in FIG. , A start mark 30a, an initial allowable tilt limit judgment mark 30b, a guide mark 30c, a mode switching mark 30d, a T-shaped numeral 30e, and a free area division designation mark 30 as in a normal OMR sheet.
In addition to f, end mark 30g, etc., a mark specially provided for requesting an operation manual, that is, an inquiry mark 30h, voice guidance required / unnecessary mark 30i
, A mail type (service type) mark 30j, a time designation presence / absence, a designated time mark 30k, and the like. Further, the instruction information storage unit 21 also stores mark image information to be inserted into the mark position on the OMR sheet 30 corresponding to each of the above processing steps and mark address data indicating the mark image information position.

The system information storage unit (system information storage means) 22 realizes predetermined system information for maintenance and management of the communication terminal connected to the facsimile mail apparatus 1 via the line LI1 and functions of the facsimile mail apparatus 1. Predetermined system information required for this purpose is stored. As the system information, for example, in the system information for maintenance management, the model number of the recording paper, the model number of the toner, etc. realizes the function of the facsimile mail apparatus 1. The system information required to do so includes user ID.NO., destination ID.NO. and destination telephone number (Tel.NO.).

Upon receiving a request for an operation manual, the edit control unit (editing control means) 23 analyzes the data stored in the data storage unit 19 to determine the type of operation manual requested by the other operator (that is, the operator). (The target function of the facsimile mail apparatus 1) and the operator's proficiency level are determined, and the explanation data of the operation required for the target service and the processing steps P0 to P11 necessary for realizing the function of the facsimile mail apparatus 1 are determined. The manual generation buffer 14 reads the operation explanation data for each operation, the mark image information, and the mark address data from the instruction information storage unit 21.
In addition to editing / creating as an operation manual, the mark image information is inserted on the OMR sheet 30 shown in FIG. 4, and the image information of the OMR sheet 30 corresponding to the operation manual is edited / created. At this time, the system information storage unit 22
When the system information necessary for realizing the service or function is stored in, the operation manual and the OMR sheet are edited and created by incorporating these system information.

The facsimile mail device 1 accommodates lines L1 to Ln for each of the communication processing units FCU1 to FCUn, and performs facsimile communication with a partner communication terminal connected via the lines L1 to Ln. To do. When there is a service request from the partner communication terminal connected via the lines L1 to Ln, the facsimile mail apparatus 1 analyzes the requested service content and provides the service. This service request can be made by the OMR sheet 30 described above, or
It can also be performed by a tone signal or the like.

When the partner communication terminal makes a service request using the OMR sheet 30, the facsimile mail device 1
Reads the mark position on the OMR sheet 30 by the OMR processing unit 18 and develops the read result in the storage memory 20. The channel control unit 16 analyzes the content of the storage memory 20 to determine the content of the service request, and executes the requested service. For example, when the service request is a designated time transmission service, the facsimile mail apparatus 1 temporarily stores the received encoded electronic message in the storage memory.
The data is stored in 20 and then decoded in the encoding / decoding unit 15 and re-encoded by a predetermined encoding method, or stored in the floppy disk 5 or hard disk devices 6 and 7 as it is via the bus control unit 24. To do. After that, at the designated transmission time, the electronic message is read from the floppy disk 5 or the hard disk devices 6 and 7 and transferred to the vacant communication processing units FCU1 to FCUn via the bus control unit 24. The communication processing units FCU1 to FCUn temporarily store the transferred electronic message in the storage memory 20 and re-encode it in the encoding / decoding unit 15 by a predetermined encoding method, or directly to the designated destination. Send.

The network control unit 11, the modem 12, the communication control unit 13, and the OMR processing unit 18 constitute reception control means for receiving operation data from the communication terminal, and although not shown, the keyboard of the facsimile mail apparatus 1 and the like. The control section constitutes an input means for fetching the operation content as operation data when the facsimile mail apparatus 1 as a device is operated.

Next, the operation will be described. As described above, the facsimile mail apparatus 1 provides the requested service when there is a service request from the communication terminal, but if the operator of the communication terminal does not know the operation method, the operation from the communication terminal is performed. Accept manual requests,
An operation manual corresponding to the service (function of the facsimile mail device 1) requested by the operator is created and transmitted to the communication terminal.

That is, when the operator of the communication terminal requests the operation manual from the facsimile mail apparatus 1, first, the operator calls the facsimile mail apparatus 1 and requests the operation manual. The request for the operation manual can be made by using the tone signal by performing the key operation according to the voice guidance from the facsimile mail apparatus 1, or by using the OMR sheet 30 shown in FIG. You can also request a manual.

The operator of the communication terminal uses the OMR sheet 30.
To make an operation manual request, the facsimile mail device 1 is called, and the communication terminal (for example, a facsimile device) is caused to read the OMR sheet 30 and transmitted. Next, the processing in the facsimile mail device 1 will be described. As shown in FIGS. 5, 6 and 7, the facsimile mail apparatus 1 receives an incoming call (step S1),
The user ID is received (step S2), and it is checked whether the received user ID is registered (step S3). This user ID uses the facsimile mail device 1 and is stored in the system information storage unit 22. If the received user ID is not registered, error processing is performed (step S4), and it is checked whether or not to re-input (step S5). If re-input is performed, the process returns to step S2 to receive the user ID. If re-input is not performed, error processing and line disconnection are performed and the present flow ends (steps S6 and S7). ..

If the received user ID is registered in step S3, it is checked whether or not the ordering is by PB tone (step S8), and if it is PB ordering, the PB ordering is received (step S9). After receiving the PB ordering,
It is checked whether the ordering is normal (step S
10) If the ordering is normally performed, the reception of the electronic message is started (step S11). Upon completion of receiving all the electronic messages (step 12), it is checked whether the electronic messages are normally received (step S13). If the electronic messages are normally received, the lines L1 to Ln are disconnected. Then, the reception process ends (step S14). Step S13
If the electronic message is not normally received, error processing is performed and then the lines L1 to Ln are disconnected (steps S15 and S14).

If the ordering by the PB tone is not normally performed in step S10, it is determined that the operator of the communication terminal has made an operation error, and an error process (for example, a message indicating that the ordering is not normally performed) is performed. Feedback to the communication terminal) (step S1)
6) Check if it is re-input (step S1)
7). If re-input is performed, the process returns to step S9, the ordering by the PB tone is received, and if re-input is not performed, error processing (for example, feedback to the communication terminal to disconnect the line) ), The lines L1 to Ln are disconnected (steps S15, S).
14). The above steps S9 to S17 are a flow of the normal service request receiving process of the facsimile mail apparatus 1. On the other hand, if it is not the ordering by the PB tone in step S8, the electronic message is received (step S18) and the received electronic message is an OMR sheet electronic message, or an inquiry, that is, an operation manual request O
Check if it is an MR sheet (steps S19, S2)
0). If it is not an inquiry request (operation manual request), an ordering process using an OMR sheet is performed (step S21).

That is, the OMR processing unit 18 reads the mark position of the OMR sheet from the received telegram of the OMR sheet and expands it in the storage memory 20, and the contents of the OMR sheet expanded in the storage memory 20 are read by the channel control unit. Analyze in 16 to judge the contents of ordering. Check if the ordering was performed normally (step S22),
If the ordering is not normally performed, error processing is performed and then the lines L1 to Ln are disconnected (steps S23 and S14). When the ordering is normally performed, the electronic message is received, and when all the electronic messages are normally received, the lines L1 to Ln are disconnected and the present flow ends (steps S11 to S15).

On the other hand, when the inquiry request (operation manual request) is made in step S20, the process proceeds to step S24, and it is checked whether or not the inquiry processing (operation manual request) by the OMR sheet has been normally performed (step S25). When the request is normally made, the lines L1 to Ln are once disconnected (step S26), and the inquiry is analyzed (the request content of the operation manual is analyzed) (step S27). Next, it is checked whether the content of the inquiry request is normal (step S28),
If the content of the inquiry request is not normal, error processing is performed, for example, a notification that the content of the inquiry request is not normal is sent to the facsimile apparatus FS and the present flow ends (step S29). When the inquiry content is normal, the operation manual editing process and the operation manual output process are performed, and the present flow ends (step S30,
S31).

On the other hand, if the inquiry processing by the OMR sheet is not normally performed in step S25, error processing is performed and then the lines L1 to Ln are disconnected (steps S32 and S33). Next, the inquiry analysis process in step S27 will be described with reference to FIGS. Each communication processing unit
The CU1 to CUn read the mark position of the OMR sheet 30 by the OMR processing unit 18 from the received telegram of the operation manual requesting OMR sheet 30 and expand the read position in the storage memory 20, and store the expanded OMR sheet in the storage memory 20. The content is analyzed by the channel control unit 16 to determine the content of the operation manual request.

That is, the channel controller 16 analyzes the contents developed in the storage memory 20, and as shown in FIG.
First, it is determined whether or not voice guidance is required (step R1). Voice guidance mark 30i on OMR sheet
If it is determined that there is a mark at the position of the essential point, the system parameter d0 is set to a0 (step R2),
When it is determined that the mark is present at the position of the voice guidance mark 30i on the OMR sheet, the system parameter d0 is set to a1 (step R3).

Here, the system parameter means which processing step P0 to which the processing steps P0 to P11 shown in FIG.
This is a parameter for determining whether to shift to P11, and is stored in the system parameter storage buffer formed in the instruction information storage unit 21, as shown in FIG. The system parameter d0 is a parameter indicating whether voice guidance is required or not, and the system parameters d1, d2,
d3 is selection of post office box or bulletin board, necessity / non-necessity of time designation and selection of destination ID.No or telephone number (Tel.No), and d4 is broadcast. Stores the parameter of whether or not.

The channel control unit 16 determines whether or not voice guidance is required and sets its system parameters, and then determines whether or not it is a post office box service (step R).
4). If it is not the PO Box service, the system parameter d1 is set to b2, and it is checked whether or not there is a PO Box No. (serial number given to a message sent by the user to the PO box) (steps R5 and R6). If there is a PO Box number, store it in the system information storage unit 22 and proceed to the next step (step R
7) If there is no PO Box number, go to the next step.

In step R4, if it is not a post office box service, it is checked whether it is a bulletin board service (step R8). If it is a bulletin board service, the system parameter d1 is set to b1 and the bulletin board No. (given to the message posted by the user on the bulletin board is given. It is checked whether there is a serial number to be used (steps R9 and R10). Bulletin board N
If o. is present, the bulletin board number is stored in the system information storage unit 22 and the process proceeds to the next step (step R11). If there is no bulletin board number, the process directly proceeds to the next step.

If the bulletin board service is not set in step R4, it is checked whether it is an ordinary message (step R1).
2) If it is not an ordinary electronic message, error processing is performed and this flow is ended (step R13). In the case of an ordinary message, the system parameter d1 is set to d2 and the process proceeds to the next process (step R14). Like this, a PO Box,
When the setting of the system parameter by the bulletin board or the ordinary telegram is completed, the process proceeds to step R15 of FIG. 9 to check whether the time is designated or not, and when the time is not designated, the system parameter d2 is set to d3 ( Step R16). This system parameter d3 is set again in a later process.

When the time is designated, the system parameter d
2 is set to b3 (step R17), and it is checked whether the designated time is normal (step R18). If the designated time is not normal, error processing is performed and the present flow ends (step R19). If the designated time is normal, the designated time is stored in the system information storage unit 22 and the destination is designated by Tel.No. Check whether or not (steps R20, R2
1).

When the destination is designated by Tel.No, the system parameter d3 is set to b4 (step R22),
Go to the next process. If the destination is not specified by Tel.No, it is checked whether the destination is specified by ID.No (step R25). If the destination is neither specified by Tel.No nor ID.No, it is determined that an error has occurred, error processing is performed, and then this flow ends (step R19).

When the destination is designated by ID.No, the system parameter d3 is set to b5 (step R2
6) Check if it is a broadcast service (step R2)
7). When it is not the broadcast service, the system parameter d4 is set to c2 (step R28), and when it is the broadcast service, the system parameter d4 is set to c1 (step R29). When each system parameter is set in this way, the service code is determined from the set system parameter and stored in the register (step R30).

That is, the type of function (service) requested by the operator of the communication terminal is found by detecting and setting the system parameter, and an operation manual corresponding to the type of service requested by the operator of the communication terminal is obtained. Create it next. Next, this operation manual creating process and the OMR sheet creating process of the present invention will be described with reference to FIGS.
A description will be given based on 12 flowcharts.

The editing control section 23 firstly sets counters α, β,
γ is set (reset) to “0” (step Q1), and the code of the processing step Pα is stored in the manual generation buffer 14 (step Q2). That is, first, the code of the processing step P0 is stored in the manual generation buffer 14. Next, the edit control unit 23 uses the instruction information storage unit 21.
To the system parameters of this processing step Pα (system parameters d0 to d4 set in FIGS. 9 to 10 above).
Etc.) is read (step Q3), and it is checked whether the system parameter is "0" (step Q4). If the system parameter is "0", the address of the explanation data corresponding to the system parameter "0" and the code of the next processing step Pα are read out in the processing step Pα, stored in the manual generation buffer 14, and the corresponding mark is generated. The address is stored in the manual generation buffer 14 (steps Q5 and Q6).

On the other hand, when the system parameter is not "0", the value of the system parameter dβ is read from the system information storage unit 22 (step Q7), and the address of the explanation data corresponding to the process step Pα and the system parameter dβ and the next process. The code of step Pα is read from the instruction information storage unit 21 and put in the manual generation buffer 14 as the address Aγ, and the corresponding mark address is read from the instruction information storage unit 21 and put in the manual generation buffer 14 (step Q8,
Q9).

That is, the processing step Pα corresponds to the system parameter and the mark address as shown in FIG. 13. When the processing step Pα and the system parameter are determined, the next processing step Pα is determined. Corresponding to the above, the explanation data in the processing step Pα and the mark position on the OMR sheet 30 of FIG. 4 are determined. Therefore, the next processing step Pα can be freely set by freely combining the processing step Pα and the system parameter, and the explanation data required for the operation in this processing step Pα can be freely combined, Also, the mark position of the corresponding OMR sheet can be indicated.

As described above, first, the processing step P0 and the next processing step Pα corresponding to the system parameter d0 are performed.
When the address setting of the explanation data of the system parameter dβ is completed, β + 1 is set as the parameter β (step Q10), and it is checked whether or not it is the final processing step Pα (step Q11). When it is not the final processing step Pα, the process returns to step Q3, and similarly, the next processing step Pα and the explanation data and the mark address are stored in the manual generation buffer 14 based on the system parameter for each processing step Pα (step S3). Q3 ~
Step Q9).

When the above-described processing is repeatedly executed up to the final processing step Pα, the manual generation buffer 14 stores
As shown in FIG. 14, the code of the processing step Pα necessary to execute the service requested by the operator and the address of the explanation data in the processing step Pα are expanded in the order of the address Aγ. Alternatively, the address of the explanation data in the processing step Pα + x read according to the importance of the processing step is expanded. Therefore, by freely setting the system parameter, the processing step Pα corresponding to each function of the plurality of functions of the facsimile mail apparatus is set, and the explanation data of each processing step Pα corresponding to the target function is freely set. Can be combined.

Next, the service code stored in the system information storage section 22 is read (step Q13), the corresponding header section is taken out, and the header position of the operation manual of the manual generation buffer 14 is read out as shown in FIG.
Expand to 40a (step Q14). Where counter γ
Is set to "0" (step Q15), the explanation data stored in the address Aγ is read, and the operation manual character data area 40b of the manual generation buffer 14 is read.
(Step Q16).

Further, an explanatory figure (which is stored in advance in the instruction information storage unit 21 in association with the explanation data of the processing step Pα or independently without regard to the explanation data) and the system information storage unit 22. The stored system information (Tel.No, ID.No, etc.) is read and expanded in the image area 40c of the manual generation buffer 14, and the mark image information and mark address of each processing step Pα are read to read the manual generation buffer 14 OM
In the R sheet generation buffer area, the OMR sheet 30 of FIG.
It is developed together with the image information of (step Q17, Q18).

When the expansion of each data of the corresponding address into the manual generation buffer 14 is completed, it is checked whether or not it is the final data (step Q19), and when it is not the final data, the counter γ is incremented by 1 (γ = γ +).
1) and returns to step Q16 (step Q20). Similarly, each address Aγ stored in the manual generation buffer 14
When the explanation data, the explanation figure, the system information, and the mark image information are developed in the manual generation buffer 14 and the processing for all addresses Aγ is completed, the operation manual and the OMR sheet editing / generation processing are completed.

In this way, the manual generation buffer 14
The operation manual developed in step 1 is output from the facsimile mail device 1 to the communication terminal that has requested the operation manual, and the operation manual shown in FIG.
Can receive 41. The operator of the communication terminal having received the operation manual can receive the intended service of the facsimile mail device 1 by looking at the transmitted operation manual and performing the operation as described in the operation manual. ..

Further, the OMR sheet expanded in the manual generation buffer 14 is output from the facsimile mail apparatus 1 to the communication terminal which has requested the operation manual, and the communication terminal corresponds to the operation manual as shown in FIG. The OMR sheet 31 with the checked mark can be received. In FIG. 17, a part of the output OMR sheet 31 is shown, and the check mark of 31a shows that it is a mark determined by the operation, and the check mark of 31b shows
A mark that is not determined by the operation is shown.

Therefore, the operator of the communication terminal can receive the corresponding OMR sheet as well as the operation manual. When ordering with the OMR sheet, the operator can check the necessary mark by checking the output OMR sheet 31. It is possible to know immediately and save the trouble of looking at the attached operation manual for creating the OMR sheet.

This output process may be directly transmitted at the time when the generation of the operation manual is completed, or it may be put in the post office box of the facsimile mail device 1 and the communication terminal requests the transmission of the operation manual of the post office box. It may be transmitted at a time point, and its output method is not limited. In the above embodiment, the case where the operation manual is requested from the communication terminal has been described, but the operator of the facsimile mail device itself as a device operates the facsimile mail device itself from the keyboard or the like. The same can be applied to the case where the operation manual is requested for the operation of the service request.

Therefore, the facsimile mail apparatus 1 as a device provides an operation manual and an OMR sheet of operations required to realize the function of the device requested by the operator, and the explanation data for each processing step necessary to realize the function. You can freely combine, edit, create, and output. As a result, it is possible to generate and provide an operation manual that can sufficiently meet a wide range of operator demands without using a large-capacity storage means. In addition, it is possible to provide an operation manual for a series of operations required to realize the functions of the device from the beginning to the completion of the operation, and an OMR sheet corresponding to the operation manual. Even if it does not exist, the function of the target device can be surely realized. Therefore, the man-machine interface can be improved, and the functions of the device can be fully utilized.

Further, in a facsimile mail device as a device having a communication function, a request for an operation manual is received from a communication terminal, and an operation manual and an OMR sheet necessary for realizing the intended function of the operator of the request destination are edited.・ Can be created and sent to the communication terminal,
The function of the facsimile mail device as a device having a communication function can be utilized easily and sufficiently from the communication terminal.

Further, in a facsimile mail device as a device having a communication function, an OMR from a communication terminal
Facsimile as a device equipped with a communication function that can receive an operation inquiry from a sheet, edit and create an operation manual necessary for realizing the intended function of the requested operator, and send it to the communication terminal. It is possible to more easily make an inquiry about the operation from the communication terminal to the mail device. As a result, the man-machine interface can be further improved, and the function of the device having the communication function can be more easily and sufficiently utilized from the communication terminal.

Further, in the above-described embodiment, when the operation manual is created, the operation manual and the OMR sheet are edited and created by incorporating the system information stored in the system information storage unit 22 in advance. By operating the contents described in the manual as it is, or by creating the OMR sheet by referring to the mark on the OMR sheet, the desired service can be requested to the facsimile mail apparatus. Therefore, the man-machine interface can be further improved, and the function of the device can be utilized more easily and sufficiently.

[0071]

According to the invention as set forth in claim 1, for each processing step of a device that realizes various functions by combining a plurality of processing steps, the explanation data of the operation content required in that step and the operation content are provided. The corresponding OMR data is stored, the function requested by the operator is judged from the data input to the device, and the operation at the step to be executed to realize the function is processed. The operation manual can be freely combined and created, and the OMR sheet corresponding to the operation manual is created and provided to the operator. Therefore, the required capacity of the storage unit for storing the explanation data can be reduced, and the operator's wide range can be achieved. Provide an operation manual and OMR sheet that can fully meet various requirements, and even beginners can attach them. It is possible to realize the function of the target device without an operation manual, to make a service request to the device without mistake, improve the man-machine interface, and fully utilize the function of the device. In addition, it is possible to fill out the OMR sheet easily, and the service request can be made simple and easy.

According to the second aspect of the present invention, when various system information necessary for realizing the function of the device is input in advance, these system information are incorporated when the operation manual is created according to the first aspect. Create an operation manual and OMR of the operation manual
Since a sheet is created and output, the operation manual should be such that the system information can be input and operated by operating according to the contents, and the operation manual can be used even if the operator forgets or does not know the system information. By performing the same operation, the output O
By referring to the MR sheet, ordering by the OMR sheet can be facilitated, and the intended function of the facsimile mail apparatus can be realized, the man-machine interface can be further improved, and the facsimile mail function can be utilized more easily and fully. can do.

According to the third aspect of the invention, for each processing step of the device having a communication function that realizes various functions by combining a plurality of processing steps, explanation data of operation contents necessary for the processing step and The OMR data corresponding to the operation content is stored, the function requested by the operator is judged from the data transmitted from the communication terminal to the device, and the operation in the processing step to be executed to realize the function is processed. The operation data for each step is freely combined and edited / created as an operation manual, and an OMR sheet corresponding to the operation manual is created and transmitted. An operation manual for explaining and an OMR sheet corresponding to the operation manual are provided in response to a request from an operator of the communication terminal. Communication, the function of the device having the communication function can be easily and fully utilized from the communication terminal, and the communication on the OMR sheet corresponding to the operation required for the service request is facilitated. A service request from a terminal to a device having a communication function can be made simple and easy.

According to the fourth aspect of the invention, when the device having the communication function receives the inquiry about the operation from the communication terminal and various system information necessary for realizing the function of the device is input in advance, Claim 3
At the time of creating the operation manual of, the operation manual is created by incorporating these system information, and the OMR sheet corresponding to the operation manual is created and transmitted. Therefore, the operation manual is transmitted to the operator of the communication terminal. By operating according to the contents, the system information can be input and operated, and even if the operator forgets or does not know the system information, the operation according to the operation manual is performed to provide the target communication function. To realize the functions of the
It is possible to further improve the man-machine interface, more easily and sufficiently utilize the function of the device having the communication function from the communication terminal, and make the ordering by the OMR sheet simple and easy.

[Brief description of drawings]

FIG. 1 is a block diagram of a facsimile mail device to which a device according to the present invention is applied.

FIG. 2 is a block diagram of a communication processing unit of a facsimile mail apparatus to which the device according to the present invention is applied.

FIG. 3 is a transition diagram of processing steps of the facsimile mail apparatus according to the present invention.

FIG. 4 is a diagram showing an OMR sheet for requesting an operation manual according to the present invention.

FIG. 5 is a flowchart showing a part of the basic processing of the facsimile mail apparatus according to the present invention.

FIG. 6 is a flowchart showing a continuation of the basic processing of the facsimile mail apparatus of FIG.

FIG. 7 is a flowchart showing a continuation of basic processing of the facsimile mail apparatus of FIG.

FIG. 8 is a flowchart showing a part of an operation manual request analysis process in the facsimile mail device according to the present invention.

FIG. 9 is a flowchart showing a continuation of the operation manual request analysis process of FIG.

FIG. 10 is a diagram showing a buffer for storing system parameters of the facsimile mail apparatus according to the present invention.

FIG. 11 is a flowchart showing a part of an operation manual and OMR sheet editing / creating process in the facsimile mail apparatus according to the present invention.

[Fig. 12] Editing the operation manual and OMR sheet of Fig. 11
The flowchart which shows the process of continuation of a creation process.

FIG. 13 is a diagram showing the state of processing steps and system parameters stored in the instruction information storage unit of the facsimile mail apparatus according to the present invention.

FIG. 14 is a diagram showing a state of processing steps and system parameters developed in a manual generation buffer of the facsimile mail apparatus according to the present invention.

FIG. 15 is a diagram showing each data of an operation manual expanded in a manual generation buffer of the facsimile mail device according to the present invention.

FIG. 16 is a diagram showing an operation manual edited / created by the present invention.

FIG. 17 is a diagram showing an OMR sheet edited / created according to the present invention.

[Explanation of symbols]

 1 Facsimile mail device 2 System control unit 3 Disk control unit 4 Disk control unit 5 Floppy disk device 6 Hard disk device 7 Hard disk device 8 Host interface unit 11 Network control unit 12 Modem 13 Communication control unit 14 Manual generation buffer 15 Encoding / decoding Section 16 Channel control section 17 Control program storage section 18 OMR processing section 19 Data storage section 20 Storage memory 21 Instruct information storage section 22 System information storage section 23 Edit control section 24 Bus control section 30 Operation manual request OMR sheet 30h Inquiry Mark 30i Voice guidance required / not required mark 30j Mail type mark 30k Time designation presence / absence and designated time mark 31 OMR sheet corresponding to operation manual 31a, 31b Check mark 40a Header section 40b Character data area 40c Image data area 41 Create manual

Claims (4)

[Claims] 1. An operation manual creation device for a device, which realizes a plurality of functions by combining a plurality of processing steps executed by performing a predetermined operation, the device being operated when the device is operated. Input means for fetching operation contents as operation data, data storage means for fetching and storing data necessary for creating an operation manual out of the data fetched by the input means, and operation contents required for each processing step Of the instruction information storage means for storing the OMR data corresponding to the operation content and the data stored in the data storage means for analyzing the data stored in the instruction information storage means. Explanation of the operation contents of the combination of data Editing the operation manual necessary to realize the intended function An editing control means for creating and creating an OMR sheet corresponding to the operation manual by the OMR data stored in the instruction information storage means, and a predetermined expression for the operation manual and the OMR sheet created by the editing control means. An operation manual creating device comprising: an output unit that outputs the OMR sheet of the operation manual created by the editing control unit, in addition to outputting in a form. 2. An operation manual creation device for a device that realizes a plurality of functions by combining a plurality of processing steps executed by performing a predetermined operation, the device being operated when the device is operated. Input means for fetching operation contents as operation data, data storage means for fetching and storing data necessary for creating an operation manual out of the data fetched by the input means, and operation contents required for each processing step described above. Instruction information storage means for storing OMR data corresponding to the operation content, and system information storage means for storing various system information preliminarily input and operated to realize each function of the device. And analyzing the data stored in the data storage means to store the instruction information storage means. Combines the stored description data of the operation contents at each processing step and incorporates the system information stored in the system information storage means to edit and create the operation manual necessary for realizing the intended function, and the instruction information. If the OMR data stored in the storage means corresponds to the operation manual,
An edit control means for editing / creating an MR sheet; and an output means for outputting the operation manual created by the edit control means in a predetermined expression form and for outputting an OMR sheet of the operation manual created by the edit control means. An operation manual creation device characterized in that 3. When a predetermined operation is performed on the communication terminal, operation data corresponding to the operation content is received from the communication terminal, and a plurality of processing steps are combined and executed according to the operation data to execute a plurality of operations. A device for preparing an operation manual for a device having a communication function that realizes a function, which is used for preparing an operation manual for receiving operation data from the communication terminal and data received by the reception control unit. Data storage means for extracting and storing necessary data; instruction information storage means for storing explanation data of operation contents required for each processing step and OMR data corresponding to the operation contents; By analyzing the data stored in the storage means, the explanation data of the operation content at each processing step stored in the instruction information storage means is obtained. In addition to editing and creating the operation manual necessary to realize the desired function in combination,
Edit control means for editing / creating an OMR sheet corresponding to the operation manual by the OMR data stored in the instruction information storage means, and an operation manual and an OMR sheet created by the edit control means in response to a request from a communication terminal. An operation manual creation device comprising: a transmission control unit for transmitting to a communication terminal. 4. When a predetermined operation is performed on the communication terminal, operation data corresponding to the operation content is received from the communication terminal, and a plurality of processing steps are combined and executed according to the operation data to execute a plurality of operations. A device for preparing an operation manual for a device having a communication function that realizes a function, which is used for preparing an operation manual for receiving operation data from the communication terminal and data received by the reception control unit. Data storage means for extracting and storing necessary data, instruction information storage means for storing explanation data of operation contents required for each processing step and OMR data corresponding to the operation contents, and equipment System information storage means for storing various system information that has been input and operated in advance to realize each function of By analyzing the data stored in the means and combining the explanation data of the operation content in each processing step stored in the instruction information storage means, and incorporating the system information stored in the system information storage means The operation manual required for implementation is edited and created, and the OMR data stored in the instruction information storage means corresponds to the operation manual.
Edit control means for editing / creating an MR sheet, and transmission control means for transmitting an operation manual and an OMR sheet created by the edit control means to a communication terminal in response to a request from the communication terminal. Operation manual creation device.