JPH04216253A - Communication system - Google Patents

Abstract

PURPOSE:To improve operability especially in the case of service ordering concerning the communication system. CONSTITUTION:In the case of service ordering, as a communication terminal, a facsimile equipment FS judges whether an operator is in doubt about the operation or not according to the number of times for the operator to miss the operation and the continuous time of the interval of inputting an operation data, and automatically announces a service manual request to a center equipment and corresponding to this announcement, the center equipment 1 edits/ prepares correspondent service manual by an edition control part and transmits it to the facsimile equipment FS.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a communication system, and more particularly to a communication system with improved operability during service ordering.

0002

[Prior Art] Information processing equipment, word processors, etc.
As the functions of communication devices such as A-devices and facsimile mail devices become more sophisticated, the operations become more complex.
In order to fully utilize the functions of a device, detailed knowledge of the device is required. For this reason, devices have traditionally been accompanied by detailed operating manuals, and operators operate the devices while referring to the operating manuals.

However, as the functions of devices become more sophisticated, operation manuals also become more detailed and thick, making it difficult to make full use of the operation manuals. Therefore, in the past, the equipment itself was equipped with a so-called help function, and when the operator became unable to understand how to operate the equipment, by inserting a help key, etc., the meaning of the key and information matching the operator's request were displayed on a display. It is being displayed on the In such conventional help functions, when a help key is pressed, help information created in advance is displayed on a display or the like, regardless of the operating state of the device. However, simply displaying such pre-prepared help information on a display does not provide help information appropriate to the operator's skill level or stage of operation.

[0004] Conventionally, for example, Japanese Unexamined Patent Publication No. 61-24
As described in Publication No. 3518, the user's input history information and the output information from the application system are analyzed, help items are narrowed down and displayed as a help item table,
When the user selects several items that he/she wants to know in sequence, help information most suitable for the item that the user wants to know is retrieved and displayed based on the user's selection. This help information is created in advance for each help item that the user may request and is stored in the storage unit, and if there is no help information corresponding to the help item selected by the user, the help item selection will be disabled. Expand the range as appropriate and decide which help information to display. Furthermore, as described in Japanese Patent Application Laid-Open No. 62-262120, when the same operator or operators belonging to the same group perform a certain number of operations, or when the operator determines that certain guidance information is unnecessary, It has been proposed to display only appropriate and necessary guidance information in accordance with the operator's proficiency level by prohibiting the display of this guidance information during the next operation process when an instruction is given. The guidance information in this case is also prepared in advance assuming the proficiency level of the operator, and is appropriately selected from the plurality of guidance information and displayed.

Furthermore, as described in Japanese Unexamined Patent Application Publication No. 63-66623, the user can obtain desired information from data regarding the user's personal data and operation history, and data regarding the installation environment and operation history of the terminal device. A method has been proposed that detects an operating method that allows the user to reach a service that is likely to be available in the shortest time and provides it to the user via a display, thereby providing help information that corresponds to the individual's level of proficiency.

[0006] The help information in this case is also prepared in advance assuming the proficiency level of the user, and is appropriately selected from the plurality of help information and output. Also, conventionally,
As described in Japanese Patent Application No. 1-280821, there is a means for storing a series of operation procedures for each operation of an application program, and a means for storing guide help information for each unit of operation. A means for storing the guide request as a set, a means for identifying the guide request from the user/application program, and a means for identifying the guide request from the user/application program. means for creating a series of operation procedure sequences from to the end of the operation; means for searching the guide help information for messages corresponding to each of the listed series of operation procedure sequences; and means for searching the guide help information retrieved by the said means. A means for synthesizing and displaying is provided, and guide request contents (
Using a state flow table in which the state and state flow of the application program are stored in advance, an operation procedure state string is created from the state at the time of the guide request to the desired processing, and then each of the operation procedure state strings is A method has been proposed that searches for guidance messages for a particular computer, and finally synthesizes them in the same order as the procedure and outputs the results for display. The guide help information in this case is synthesized as a set of guide help messages for each unit of status and operation.
Guide help messages for each unit are not edited freely to match the application program, but are synthesized according to a preset sequence of procedures.

[0007] Furthermore, in a facsimile mail device, etc., ordering of a communication service from a communication terminal to a facsimile mail device, etc. is performed by inserting a numeric keypad at the communication terminal according to a predetermined procedure and sending out a PB tone indicating the contents of the order. Or, by having a communication terminal read the OMR sheet and transmitting the ordering data written on the OMR sheet.

[0008]

Problem to be Solved by the Invention However, such conventional help functions, especially,
Regarding the help functions described in Publication No. 8, Japanese Patent Application Laid-Open No. 62-262120, and Japanese Patent Application Laid-open No. 63-66623, even if they output help information that corresponds to the individual's proficiency level, etc. Help information is created in advance and stored in a storage unit, etc., and the help information is selected and output as appropriate depending on the individual's proficiency level from among these multiple pieces of help information, so it is not possible to adequately respond to a wide range of requests. Not only that, but the more you try to meet a wide range of demands, the more you need a large storage capacity to store help information.
There was a problem of high cost.

[0009] Furthermore, the help function described in Japanese Patent Application No. 1-280821 allows users to search for guides on specific operating procedures to perform the desired process from the time they have trouble with the operation. In order to display the guide information, it is synthesized as a set of guide help messages for each unit of status and operation, but the guide information is not synthesized by freely combining help messages for each unit. This conventional example also does not sufficiently meet a wide range of demands, and when attempting to meet a wide range of demands, a large-capacity storage unit is required, resulting in an increase in cost.

Furthermore, all conventional help functions are positioned as supplementary functions to the operation manual attached to the device, and it is assumed that the operation manual has been thoroughly read to some extent. When a beginner operates the device or loses the operating manual attached to the device, there is a problem in that the help function is not sufficient and the device cannot be fully utilized.

[0011] Particularly today, as the functions of devices become more sophisticated and diversified, their operation methods become more complex, and the operation manuals attached to the devices are also thicker and more complicated. It has become difficult to read the manual carefully and master the operating methods. Therefore, unlike conventional help functions, there is a need for an improved man-machine interface that allows users to fully utilize the device without having to read the operating manual attached to the device.

[0012] Furthermore, when requesting communication services from a communication device equipped with a communication function such as a facsimile mail device,
This is done using PB tones, but ordering using PB tones requires key input to send out PB tones according to a preset procedure, and even if there is a detailed operation manual, the operation itself is difficult. There was a problem that the communication system was troublesome and the usability and convenience of the communication system was poor.

[0013]

[Means for solving the problem] The invention according to claim 1 includes:
When a predetermined operation is performed on a communication terminal, a communication device that communicates with the communication terminal receives operation data corresponding to the content of the operation from the communication terminal, and combines multiple processing steps according to the operation data. In a communication system that executes multiple functions and provides various communication services to communication terminals, when the communication terminal requests each communication service, such as the type of communication service and the phone number of the terminal, etc. an operating means for inputting operation data corresponding to the data required for the communication service and a series of operating procedures for receiving each communication service; service manual requesting means for notifying the communication device by a predetermined communication control signal that a service manual for receiving a communication service is requested when a mistake is detected a predetermined number of times; a reception control means for receiving the operation data of the reception control means; a data storage means for extracting and storing data necessary for creating an operation manual from the data received by the reception control means; and operations required for each of the above processing steps. An instruction information storage means that stores explanation data of the contents, and an instruction information storage means that analyzes the data stored in the data storage means and combines the explanation data of the operation contents at each processing step stored in the instruction information storage means to achieve the purpose. an editing control means that edits and creates an operation manual necessary to realize the functions to be provided, and also edits and creates a predetermined service manual corresponding to the communication service when a service manual request is notified from the communication terminal; a transmission control means for transmitting the operation manual and service manual created by the means to the communication terminal, and the transmission control means for editing and creating the operation manual with the communication device in response to an operation manual request from the communication terminal and transmitting it to the communication terminal. In addition, when a communication terminal requests a predetermined communication service from a communication device, when the service manual request means requests a service manual for receiving the communication service, the communication device edits and creates a service manual corresponding to the communication service. The invention according to claim 2 is characterized in that when a predetermined operation is performed on the communication terminal, a communication device that communicates with the communication terminal transmits operation data corresponding to the content of the operation. In a communication system that receives data from the communication terminal and executes a combination of a plurality of processing steps according to the operation data to realize a plurality of functions and provide various communication services to the communication terminal, the communication terminal an operating means for inputting data necessary for requesting each communication service, such as the type of communication service and the phone number of the terminal, and operation data corresponding to a series of operating procedures for receiving each communication service; The input interval for each operation data input from the means corresponding to a series of operation procedures is detected, and when the input interval continues for a predetermined period, a predetermined communication control is performed to request a service manual for receiving communication service. Service manual requesting means for notifying the communication device by a signal;
The communication device comprises a reception control means for receiving operation data from the communication terminal, and a data storage means for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means. , an instruction information storage means for storing explanatory data of the operation content required for each of the above-mentioned processing steps, and each processing step that analyzes the data stored in the data storage means and stores it in the instruction information storage means. In addition, when a service manual request is notified from the communication terminal, a predetermined service manual corresponding to the communication service is created. and a transmission control means for transmitting the operation manual and service manual created by the editing control means to a communication terminal, and the operation manual is operated by the communication device in response to an operation manual request from the communication terminal. In addition to editing and creating a manual and transmitting it to the communication terminal, when the communication terminal requests a communication service from the communication device, if the service manual request means requests a service manual for receiving the communication service, the communication device The invention according to claim 3 is characterized in that a service manual corresponding to a communication service is edited and created and transmitted to a communication terminal.
When a predetermined operation is performed on a communication terminal, a communication device that communicates with the communication terminal receives operation data corresponding to the content of the operation from the communication terminal, and combines multiple processing steps according to the operation data. In a communication system that executes multiple functions and provides various communication services to communication terminals, when the communication terminal requests each communication service, such as the type of communication service and the phone number of the terminal, etc. an operating means for inputting operation data corresponding to the data required for the communication service and a series of operating procedures for receiving each communication service; service manual requesting means for notifying the communication device by a predetermined communication control signal that a service manual for receiving a communication service is requested when a mistake is detected a predetermined number of times; a reception control means for receiving the operation data of the reception control means; a data storage means for extracting and storing data necessary for creating an operation manual from the data received by the reception control means; and operations required for each of the above processing steps. An instruction information storage means for storing explanatory data of the contents, a system information storage means for storing various system information entered in advance to realize each function of the device, and a system information storage means for storing the data stored in the data storage means. It combines the explanation data of the operation contents for each processing step that has been analyzed and stored in the instruction information storage means, and also incorporates the system information stored in the system information storage means to create the operation manual necessary to realize the desired function. an editing control means that edits and creates a predetermined service manual corresponding to a communication service when a service manual request is notified from the communication terminal; and an operation manual and a service manual created by the editing control means. a transmission control means for transmitting the information to the communication terminal, and is configured to edit and edit the operation manual with the communication device in response to an operation manual request from the communication terminal.
When the service manual is created and transmitted to the communication terminal, and when the communication terminal requests a communication device to provide a predetermined communication service, the service manual requesting means requests a service manual for receiving the communication service, and the communication device supports the communication service. The invention according to claim 4 is characterized in that when a predetermined operation is performed on the communication terminal, a communication device that communicates with the communication terminal A communication system that receives operation data corresponding to operation content from the communication terminal, executes a combination of multiple processing steps according to the operation data, realizes multiple functions, and provides various communication services to the communication terminal. , the communication terminal collects data necessary for requesting each communication service, such as the type of communication service and the phone number of the terminal, and operation data corresponding to a series of operating procedures for receiving each communication service. detects an input interval for each operation data input from the operation means in response to a series of operation procedures, and when the input interval continues for a predetermined period, a service manual for receiving communication service is sent. service manual requesting means for notifying the communication device of the request by a predetermined communication control signal; reception control means for the communication device to receive operation data from the communication terminal; a data storage means for extracting and storing data necessary for creating an operation manual from among the data obtained; an instruction information storage means for storing explanation data of the operation contents required for each of the above processing steps; system information storage means for storing various system information that has been inputted in advance to realize each function, and each processing step that analyzes the data stored in the data storage means and stores it in the instruction information storage means. The system information stored in the system information storage means is combined with the explanatory data of the operation contents, and the operation manual necessary to realize the desired function is edited and created, and the service manual request is notified from the communication terminal. The communication terminal includes an editing control means for editing and creating a predetermined service manual corresponding to the communication service, and a transmission control means for transmitting the operation manual and service manual created by the editing control means to the communication terminal. In response to an operation manual request from a terminal, the communication device edits and creates an operation manual and sends it to the communication terminal, and when the communication terminal requests the communication device for a predetermined communication service, the service manual requesting means requests the communication service. When a request is made for a service manual to be received, the communication device is characterized in that it edits and creates a service manual corresponding to the communication service and sends it to the communication terminal.

[0014]

[Operation] In the invention as claimed in claims 1 and 2, the communication terminal detects a mistake in the operation data input from the operation means, and when the mistake is detected a predetermined number of times, or in response to a series of operation procedures. A service manual that detects an input interval for each input operation data and, when the input interval continues for a predetermined period, notifies the communication device by a predetermined communication control signal that a service manual for receiving communication service is requested. A request means is provided, and the communication device analyzes the operation data received from the communication terminal and combines the explanation data of the operation contents at each processing step stored in the instruction information storage means to realize the desired function. In addition, when a service manual request is notified from the communication terminal, the service manual corresponding to the communication service is edited and created.
The communication device edits and creates an operation manual in response to an operation manual request from the communication terminal and sends it to the communication terminal, and also provides a predetermined communication service from the communication terminal to the communication device. When requesting a service manual for receiving the communication service by the service manual requesting means, the communication device edits and creates a service manual corresponding to the communication service and sends it to the communication terminal. Therefore, in the communication system, it is possible to operate the communication terminal without being confused about the operation procedure when requesting a communication service from the communication device.

[0015] In the inventions recited in claims 3 and 4, the communication terminal detects an error in the operation data inputted from the operation means, and when the error is detected a predetermined number of times, or in response to a series of operation procedures. detects the input interval for each of the operation data that is inputted, and when the input interval continues for a predetermined period, notifies the communication device by a predetermined communication control signal that a service manual for receiving communication service is requested. A service manual requesting means is provided, and the communication device analyzes the operation data received from the communication terminal, combines the explanation data of the operation contents at each processing step stored in the instruction information storage means, and stores it in the system information storage means. Incorporate the system information obtained and edit/edit the operation manual necessary to achieve the desired function.
In addition, when a service manual request is notified from the communication terminal, an editing control means is provided to edit and create a predetermined service manual corresponding to the communication service, and the communication device responds to the operation manual request from the communication terminal. Accordingly, the user edits and creates an operation manual on the communication device and sends it to the communication terminal, and when the communication terminal requests a predetermined communication service from the communication device, the service manual requesting means requests a service manual for receiving the communication service. Then, the communication device edits and creates a service manual corresponding to the communication service and sends it to the communication terminal. Therefore, in the communication system, it is possible to operate the communication terminal without being confused about the operation procedure when requesting a communication service from the communication device.

[0016]

[Example] Next, a detailed description will be given based on an example. FIGS. 1 to 18 are diagrams showing an embodiment of the communication system according to the invention according to claims 1, 2, 3, and 4. Figure 1
is a diagram showing the configuration of a communication system TS, which includes a center device 1 that provides various communication services as a communication device, and a CATV (Cab TV) as a communication terminal.
A television station CT, a facsimile machine FS, e-mail centers MC1 and MC2, etc. are connected. The center device 1 also has a public network P.
A facsimile machine FS and an e-mail center MC2 are also connected to this public network PN.

FIG. 2 is a block diagram of the center device 1. The center device 1 includes a system control section 2, disk control sections 3 and 4, a floppy disk device 5, hard disk devices 6 and 7, a host interface section 8, and a communication section. It includes processing units CU1 to CUn and the like. The system control unit 2 controls each part of the center device 1 according to programs stored in the internal memory or the floppy disk device 5 or the hard disk devices 6 and 7, and in particular controls the image data to the floppy disk device 5 and the hard disk devices 6 and 7. It writes and reads data, controls each communication processing unit CU1 to CUn, and executes a sequence as the center device 1.

The center device 1 has various functional services such as a proxy communication function, a simultaneous broadcast function, a confidential communication function, a specified time transmission function, a bulletin board service function, a post office box function, and a serial communication function. 2 controls each communication processing unit CU1 to CUn to execute and control these functions. In addition, in order to use these functions of the center device 1, the CATV station C connected to the center device 1 must be connected to the center device 1.
T, facsimile machine FS and e-mail center M
It is necessary for the C1 and MC2 to perform certain operations on the center device 1 to make a service request, and in the present invention,
As will be described later, an operation manual showing the operation details of this service request is sent to the CATV station CT and the facsimile machine F.
Requests can be made to the center device 1 from S and e-mail centers MC1 and MC2.

Disk control section 3 and disk control section 4
controls the drive of the floppy disk device 5 and hard disk devices 6 and 7, and the center device 1 controls the floppy disk device 5 and hard disk devices 6 and 7.
It stores basic programs and various data, especially messages sent from facsimile machines and messages sent from host devices (described later). Further, the hard disk devices 6 and 7 also store operation guide data corresponding to communication services, and are output to the communication processing units CU1 to CUn in response to an operation guide request from the facsimile machine FS.

A host device, such as a computer device, is connected to the host interface section 8, and the host interface section 8 executes communication control with the host device. What is connected to the host interface unit 8 is not limited to a host device such as a computer device, but may be, for example, another facsimile mail device or the like. In addition, this host interface section 8
For example, a DMAC (Direct Memory Access Controller) that directly connects the host device and the facsimile mail device 1, a communication control unit that connects the host device and the facsimile mail device 1 via a line, etc. are used.

The communication processing units CU1 to CUn are provided as many as the number of storage lines, and each communication processing unit CU1 to CUn has a network control unit 11, a modem 12, and a modem 12, as shown in FIG. , communication control section 13, manual generation buffer 14, encoding/decoding section 15, channel control section 16, control program storage section 17, OMR processing section 1
8, a data storage section 19, a storage memory 20, an instruction information storage section 21, a system information storage section 22, an editing control section 23, a bus control section 24, and the like.

Lines L1 to Ln are connected to the network control unit 11, and the lines L1 to Ln are, for example, telephone lines. The network control unit 11 is what is called an AA-NCU, and performs automatic call origination and call termination processing. modem 12
modulates the transmitted signal and demodulates the received signal. The communication control unit 13 exchanges communication control signals with the other CATV station CT, facsimile machine FS, and e-mail centers MC1 and MC2 connected via lines L1 to Ln, and controls communication procedures for each communication terminal. Execute.

[0023] In the manual generation buffer 14, operation manuals for various inventions of the present application, which will be described later, are developed. Coding·
The decoding unit 15 encodes the message using a predetermined encoding method, and also decodes the encoded message. The control program storage unit 17 stores basic programs as the communication processing units CU1 to CUn, operation manual generation/output processing programs for each invention of the present application, etc.
6 controls each part of the communication processing units CU1 to CUn according to the program in the control program storage unit 17 to execute the sequence as the communication processing units CU1 to CUn, and also executes the operation manual generation/output process of each invention of the present application. .

[0024] The OMR processing unit 18 detects whether or not the received message is an OMR sheet message, and detects whether the received message is an OMR sheet message.
When the message is for an MR sheet, the marks and mark positions on the OMR sheet are detected from the received message for the OMR sheet, and the detection results are stored in the storage memory 20. The data storage unit (data storage means) 19 is connected to the other CATV station CT via lines L1 to Ln.
, facsimile machine FS and e-mail center MC
1. Of the data sent from the MC2 (telegrams, dial tones, etc.), only the data necessary for creating the operation manual is stored. The data necessary for creating the operation manual includes, for example, an operation manual request command, a request, etc. data regarding the type of operation manual to be used (i.e., the type of service function requested of the other operator), the type of the other operator (e.g. ID of the other party's terminal, ID of the operator, etc.), data indicating the proficiency level of the other operator, etc. be.

As mentioned above, the storage memory 20 is an OM
The detection result of the message on the OMR sheet detected by the R processing unit 18 and the message other than the OMR sheet are stored in the floppy disk device 5.
It is temporarily stored when transferring to the floppy disk device 5 or hard disk devices 6, 7, and is temporarily stored when transmitting the message in the floppy disk device 5 or hard disk devices 6, 7 via the communication processing units CU1 to CUn.

The instruction information storage section (instruction information storage means) 21 stores the data of the CATV station CT, facsimile device FS, and Stores explanatory data of operation contents at e-mail centers MC1 and MC2. That is, when requesting a service from the facsimile mail device 1, as shown in FIG.
A certain operation is required for each of the processing steps P0 to P11, and the instruction information storage unit 21 stores the CATV station CT, facsimile machine FS, and e-mail center MC1, M that are requested for each of the processing steps P0 to P11.
Explanatory data explaining the operation contents at C2 is stored in advance.

Therefore, the instruction information storage section 2
1 only needs to store explanatory data for each processing step P0 to P11 necessary to realize each function of the center device 1. There is no need to remember different types of help information. The system information storage unit 22 stores predetermined system information required to realize the functions of the center device 1, and this system information includes, for example, user ID
．． No. or destination ID. No. Furthermore, the destination phone number (Tel
．． No) etc.

When there is a request for an operating manual, the editing control unit (editing control means) 23 analyzes the data stored in the data storage unit 19 and determines the type of operating manual requested by the other operator (that is, the operator The instruction information storage unit stores operation explanation data for each processing step P0 to P11 necessary to realize the desired function of the center device 1 by determining the desired function of the center device 1) and the proficiency level of the operator. 21 and edit and create it in the manual generation buffer 14 as an operation manual.

At this time, if the system information storage section 22 stores the system information necessary to realize the function, the operation manual is created by incorporating this system information. The editing control unit 23 also has a function of editing and creating an operation guide (service manual) based on the operation guide data stored in the hard disk drives 6 and 7 when the facsimile machine FS requests the transmission of operation guide data for communication service. have.

This center device 1 includes each communication processing unit CU.
Lines L1 to Ln are housed for each of 1 to CUn, and facsimile communication is performed with the other party's facsimile machine FS connected via these lines L1 to Ln. When the center device 1 receives a service request from a partner facsimile device FS connected via the lines L1 to Ln, it analyzes the requested service content and provides the service. This service request can be made using an OMR sheet, or can also be made using a tone signal or the like.

When the other party's facsimile machine FS makes a service request using the OMR sheet, the center device 1
The OMR processing section 18 reads the mark position on the OMR sheet, and the reading result is stored in the storage memory 20.
Expand to. The channel control unit 16 analyzes the contents of the storage memory 20, determines the contents of the service request, and executes the requested service. For example, when the service request is for a time-specific transmission service, the center device 1
The received encoded message is temporarily stored in the storage memory 20.
The data is stored in the floppy disk 5 or the hard disks 6 and 7 after being decoded by the encoding/decoding section 15 and re-encoded using a predetermined encoding method, or directly via the bus control section 24. Thereafter, at the designated transmission time, the message is read from the floppy disk 5 or the hard disks 6, 7 and transferred to the vacant communication processing units CU1 to CUn via the bus control unit 24. The communication processing units CU1 to CUn temporarily store the transferred message in the storage memory 20, and re-encode it using a predetermined encoding method in the encoding/decoding unit 15, or
Send as is to the specified destination.

Note that the network control section 11, modem 12, communication control section 13, and OMR processing section 18 are connected to the CATV station CT.
, facsimile machine FS and e-mail center MC
1. Configure reception control means for receiving operation data from MC2. In FIG. 1, the CATV station CT also includes a transmitting unit 51 and a receiving unit 52 for performing data communication with the center device 1, a receiver 53 for displaying manual data received from the center device 1, and a receiver 53 (not shown) for displaying manual data received from the center device 1. It is equipped with an operation section and the like that can be operated by viewing a service manual displayed on the receiver 53.

In FIG. 1, the facsimile machine FS is
It includes a transmitting unit 61 and a receiving unit 62 for performing data communication with the center device 1, and
A scanner (not shown) reads a document and outputs telegram data; a plotter prints manual data received from the center device 1 on recording paper; means), etc. In addition, when making a service request, the facsimile machine FS checks whether there are any mistakes in the series of operation data input from the operation unit corresponding to the operation procedure, and if the number of mistakes reaches a predetermined number, or , check the input interval of operation data,
If this input interval continues for a predetermined period of time, it has a function of notifying the center device 1 with a predetermined communication control signal that a service manual corresponding to the service is requested. That is, the facsimile machine FS has a function as a service manual requesting means.

In FIG. 1, the e-mail center MC1
, MC2 is composed of a personal computer PC, etc., and as shown in the e-mail center MC2, a transmission unit 7 for performing data communication with the center device 1.
1 and a receiving unit 72. Next, the effect will be explained. As mentioned above, the center device 1 is a CATV station C.
T, facsimile machine FS and e-mail center M
When there is a service request from C1 or MC2, the requested service is provided, but if the operator of each terminal does not know how to operate it, it accepts an operation manual request from the terminal and the operator attempts to make the request. An operation manual corresponding to the service (function of the center device 1) is created and sent to each terminal.

That is, when the operators of the CATV station CT, the facsimile machine FS, and the e-mail centers MC1 and MC2 request an operation manual from the center device 1, they first call the center device 1 and request the operation manual. . This request for the operation manual can be made using a tone signal by performing key operations according to voice guidance from the center device 1, or the operation manual can be requested from the facsimile device FS using an OMR sheet. You can also make a request. For example, when requesting an operating manual from the facsimile machine FS using an OMR sheet, an OMR sheet 30 (see FIG. 5) prepared in advance for requesting an operating manual is used to request the operating manual.

[0036] OMR sheet 3 for requesting this operating manual
0, for example, as shown in FIG. 5, like a normal OMR sheet, a start mark 30a, initial inclination permissible limit judgment mark 30b, guide mark 30c, mode switching mark 30d, field number 30e, free area division designation It has a mark 30f, an end mark 30g, etc., as well as marks specially provided for requesting an operation manual, such as an inquiry mark 30h, a voice guidance required/unnecessary mark 30i, a mail type (service type) mark 30j, and a time designation mark. It has presence/absence and designated time marks 30k, etc.

[0037] The operator of the facsimile machine FS
When requesting an operation manual using the MR sheet 30, a call is made to the center device 1 and an OMR is sent to the facsimile device FS.
All you have to do is read the sheet 30 and send it. Next, processing in the center device 1 will be explained based on FIGS. 6 to 18. As shown in FIG. 6, when the facsimile mail device 1 receives an incoming call (step S1), it receives a user ID (step S2), and checks whether the received user ID is registered (step S3). This user ID is for using the facsimile mail device 1 and is stored in the system information storage section 22. If the received user ID is not registered, error processing is performed (step S4), and a check is made to see if the user ID should be re-entered (step S5). If re-input is to be performed, the process returns to step S2 to receive the user ID; if re-input is not to be performed, error handling and line disconnection are performed, and this flow ends (steps S6, S
7).

If the received user ID is registered in step S3, it is checked whether or not the ordering is by PB tone (step S8), and if it is PB ordering, the process moves to step S9 shown in FIG.
Receive ordering. When the reception of the PB ordering is completed, it is checked whether the ordering is normal (step S10), and when the ordering is performed normally, the reception of the message is started (step S11).
.

When the reception of all the messages is completed (step 12), it is checked whether the messages were received normally (step S13), and if the messages were received normally, the lines L1 to Ln are is disconnected and the reception process is ended (step S14). If the message is not received normally in step S13, the lines L1 to Ln are disconnected after error processing (step S15).
, S14).

[0040] Furthermore, in step S10, if the ordering using the PB tone is not carried out normally, error handling (for example, feedback to the facsimile machine FS that the ordering was not carried out normally) is carried out.
(step S16), and checks whether the information is re-inputted (step S17). If re-input is to be performed, the process returns to step S9 to receive the ordering by PB tone, and if re-input is not performed, error processing (for example, feedback to the facsimile machine 31 to disconnect the line) is performed. etc.), the line L1
-Ln is cut (steps S15, S14). Steps S9 to S17 described above are the flow of the normal service request receiving process of the facsimile mail device 1.

Returning to FIG. 6 again, in step S8, PB
If it is not ordering by tone, the message is received (step S18), and it is checked whether the received message is an OMR sheet message or an OMR sheet for inquiry, that is, for requesting an operation manual (steps S19, S20). ). If it is not an inquiry request (operation manual request), step S2 in FIG. 7 is performed again.
1, ordering processing using the OMR sheet is performed (step S21).

That is, the OMR processing section 18 reads the mark position of the OMR sheet from the message of the received OMR sheet, develops it in the storage memory 20, and stores it in the storage memory 20.
The contents of the OMR sheet expanded to channel controller 1
6, the content of the ordering is determined by analysis. It is checked whether ordering has been carried out normally (step S22), and if ordering has not been carried out normally, error processing is performed and then lines L1 to Ln are disconnected (steps S23 and S14). If the ordering is performed normally, the messages are received, and when all the messages are received normally, the lines L1 to Ln are disconnected and this flow is ended (steps S11 to S15).

On the other hand, when an inquiry request (operation manual request) is made in step S20 of FIG. 6, the process moves to step S24 of FIG. (Step S25), if the inquiry request is made normally, the lines L1 to Ln are temporarily disconnected (
Step S26), and an analysis of the inquiry (analysis of the request contents of the operation manual) is performed (Step S27).

Next, it is checked whether the content of the inquiry request is normal (step S28), and if the content of the inquiry request is not normal, error processing is performed, for example,
A notification that the content of the inquiry request to the facsimile machine FS is not normal is sent, and this flow ends (step S29). When the inquiry contents are normal,
The operation manual editing process and the operation manual output process are performed, and this flow ends (steps S30, S3
1).

On the other hand, if the inquiry processing using the OMR sheet is not performed normally in step S25,
After performing error processing, disconnect lines L1 to Ln (
Steps S32, S33). In this operation manual output process, the created operation manual may be sent directly to the facsimile machine FS that has requested the operation manual, or it may be sent to a post office box of the center device 1 and the facsimile machine FS requests the output. You can send it when you want.

Next, the inquiry analysis process in step S27 will be explained based on FIGS. 9 and 10. Each communication processing unit C
U1 to CUn are the received OMRs for requesting operation manuals.
The OMR processing unit 18 reads the mark position of the OMR sheet 30 from the message on the sheet 30 and develops it in the storage memory 20, and the channel control unit 16 analyzes the content of the OMR sheet developed in the storage memory 20 and creates an operation manual. Determine the request content of the request.

That is, the channel control unit 16 analyzes the contents developed in the storage memory 20, and as shown in FIG. 9, first determines whether voice guidance is necessary or not (step R1). If it is determined that there is a mark at the key position of the voice guidance mark 30i on the OMR sheet,
Set the system parameter d0 to a0 (step R
2), Voice guidance mark 30i on OMR sheet
If it is determined that there is a mark at the ``no'' position, the system parameter d0 is set to a1 (step R3
). Here, the system parameters are the values for each processing step P0 to P11 shown in FIG. 4 to the next processing step P0.
~Which processing step P0~P should be performed next when moving to P11?
This is a parameter that determines whether to move to 11.
As shown in FIG. 3, the information is stored in a buffer for storing system parameters formed in the instruction information storage section 21.

The system parameter d0 is a parameter indicating whether voice guidance is necessary, and the system parameters d1, d2, and d3 are a parameter indicating whether or not voice guidance is necessary, and system parameters d1, d2, and d3 are a parameter indicating whether or not voice guidance is required, and a destination ID. The selection of whether to enter No or telephone number (Tel.No) is stored, and d4 stores a parameter indicating whether broadcast is to be made or not. After setting whether voice guidance is necessary or not and its system parameters, the channel control unit 16 then determines whether or not it is a post office box service (step R4). When the service is not a post office box service, the system parameter d1 is set to b2 and the post office box number is set to b2. (Serial number given to the message that the user puts in the post office box) is checked (steps R5 and R6). P.O. Box No. If there is, that PO Box No. is stored in the system information storage unit 22, and the process proceeds to the next step (step R7).
o. If there is none, proceed directly to the next step.

In step R4, if it is not a post office box service, it is checked whether it is a bulletin board service (step R8), and if it is a bulletin board service, the system parameter d1 is set to b1 and the bulletin board number is set. (Serial number given to the message posted by the user on the bulletin board) is checked (steps R9 and R10). Bulletin board no. If there is, the bulletin board No. is stored in the system information storage unit 22 and the process proceeds to the next step (step R11), where bulletin board No. If there is no, proceed to the next step.

[0050] In step R4, if it is not a bulletin board service, it is checked whether it is a normal message (step R1).
2) If the message is not a normal message, error processing is performed and this flow is ended (step R13). If it is a normal message, the system parameter d1 is set to d2 and the process moves to the next step (step R14). When the system parameters have been set depending on whether it is a post office box, a bulletin board, or an ordinary message, the process moves to step R15 in FIG. 10, where it is checked whether the time is specified or not. d2 is set to d3 (step R16). This system parameter d
3 will be set again in later processing.

When specifying the time, the system parameter d2 is set to b3 (step R17), and it is checked whether the specified time is normal (step R18). If the specified time is not normal, perform error processing and end this flow (step R19); if the specified time is normal,
The specified time is stored in the system information storage unit 22 and the destination is Tel. It is checked whether the designation is No (steps R20, R21).

[0052] If the destination is Tel. When the designation is No, the system parameter d3 is set to b4 (step R
22), proceed to the next process. If the destination is Tel. If no is specified, the destination is ID. It is checked whether the designation is No (step R25). If the destination is Tel. N
o, but also ID. If no is specified,
After determining that it is an error and performing error processing, this flow is ended (step R19).

[0053] If the destination is ID. When the designation is No, the system parameter d3 is set to b5 (step R26), and it is checked whether it is a broadcast service (step R27). If the service is not a broadcast service, the system parameter d4 is set to c2 (step R28), and if the service is a broadcast service, the system parameter d4 is set to c1 (step R29). After setting each system parameter in this way, a service code is determined from the set system parameters and stored in the register (step R30).

That is, by detecting and setting system parameters, the type of function (service) requested by the operator of the communication terminal can be determined, and an operation manual corresponding to the type of service requested by the operator of this communication terminal can be prepared. Create it next. Next, this operation manual creation process will be explained based on the flowcharts of FIGS. 12 and 13.

The editing control section 23 first sets the counters β, α
, γ is set (reset) to “0” (step Q1),
Manually generate code for processing step Pβ in buffer 1
4 (step Q2). That is, first, the code of processing step P0 is stored in the manual generation buffer 14. Next, the editing control unit 23 reads out the system parameters of this processing step Pβ (system parameters d0 to d4 set in FIGS. 9, 10, 11, etc.) from the instruction information storage unit 21 (step Q3), and the system parameters are Check whether it is "0" (step Q4). If the system parameter is "0", the address of the explanatory data corresponding to the system parameter "0" and the code of the next processing step Pβ are read out in processing step Pβ and stored in the manual generation buffer 14 (
Step Q5).

On the other hand, when the system parameter is not "0", the value of the system parameter dα is read from the system information storage unit 22 (step Q6), and the address of the explanatory data corresponding to the processing step Pβ and the system parameter dα and the next processing are read out. The code of step Pβ is read from the instruction information storage unit 21 and stored as address A∽ in the manual generation buffer 14 (step Q7
).

That is, the processing step Pβ and the system parameters correspond as shown in FIG. 14, and when the processing step Pβ and the system parameters are determined, the next processing step Pβ is determined, and the corresponding Then, the explanatory data in the processing step Pβ is determined. Therefore, by freely combining the processing step Pβ and the system parameters, the next processing step Pβ can be freely set, and this processing step P
Explanatory data necessary for operation in β can be freely combined.

In this way, first, the processing step P0, the next processing step Pβ corresponding to the system parameter a0
When the address setting of the explanatory data of the system parameter dα is completed, α+1 is set as the parameter α (
Step Q8), it is checked whether it is the final processing step Pβ (step Q9). If it is not the final processing step Pβ, the process returns to step Q3 and similarly, for each processing step Pβ, the next processing step Pβ and the explanation data manual generation buffer 1 are performed based on the system parameters.
4 (steps Q3 to Q8).

When the above processing is repeatedly executed up to the final processing step Pβ, the manual generation buffer 14 has the following information:
As shown in FIG. 15, the code of the processing step Pβ necessary for executing the service requested by the operator and the address of the explanatory data for the processing step Pβ are developed in the order of the addresses Aγ. Therefore, by freely setting system parameters, a processing step Pβ corresponding to each of the plurality of functions of the center device 1 can be set,
Explanatory data for each processing step Pβ corresponding to the intended function can be freely combined.

Next, moving to step Q11 in FIG.
The service code stored in the system information storage section 22 is read out, the corresponding header section is extracted, and FIG.
6, the data is expanded to the header position 40a of the operation manual in the manual generation buffer 14 (step Q12). Here, the counter γ is set to "0" (step Q13), and the explanatory data stored at the address Aγ is read out and developed in the character data area 40b of the operation manual of the manual generation buffer 14 (step Q14). In addition, explanatory figures (stored in advance in the instruction information storage unit 21 in association with the explanatory data of the processing step Pn, or independently regardless of the explanatory data) and the explanatory figures stored in the system information storage unit 22 system information (Tel. No., ID. No.
etc.) and develops it in the image area 40c of the manual generation buffer 14 (step Q15).

When each data at the corresponding address γ has been expanded into the manual generation buffer 14, it is checked whether it is the final data (step Q16), and if it is not the final data, the counter γ is incremented by 1 (γ
=γ+1) and returns to step Q14. Similarly, explanatory data, explanatory figures, and system information for each address Aγ entered in the manual generation buffer 14 are expanded to the manual generation buffer 14, and when the processing is completed for all addresses Aγ, the operation manual editing/generation process is terminated. do.

In this way, manual generation buffer 1
The operating manual developed in 4 is output from the center device 1 to the facsimile machine FS that has requested the operating manual, and the facsimile machine FS can receive the operating manual 50 as shown in FIG. The operator of the facsimile machine FS who has received the operation manual can receive the desired service of the center device 1 by looking at the transmitted operation manual and performing the operations as described in the operation manual. .

[0063] This output process may be performed directly when the generation of the operating manual is completed, or alternatively, it may be sent to the post office box of the center device 1 and a request is made from the facsimile machine FS to send the operating manual of the post office box. It may be transmitted at any time, and the output method is not limited. In addition, the facsimile machine FS has a function to automatically request a service manual from the center device 1 when the operator makes a mistake in an operating procedure or is confused about the operating procedure. The manual request process will be explained with reference to FIG. 18.

In FIG. 18, facsimile machine FS
The process for requesting transmission to the center device 1 using the time designation function is shown. First, facsimile machine F
When the operator of S sets the original to be transmitted on the scanner (step T1), selects the time designation function by operating the operation panel, sets the time, and sets the destination (steps T2 to T4), the facsimile machine FS Input errors in steps T2 and T3 are detected, and the input interval of operation data when moving from step T3 to step T4 is checked.

In other words, when the operator's operation error is repeated a predetermined number of times, or when the input interval continues for a predetermined period, it is determined that a service manual is necessary, and a service manual is requested by a predetermined communication control signal. A signal indicating this is transmitted from the facsimile machine FS to the center device 1. In response to this service manual request signal, in the center device 1, the editing control unit 23 edits and creates a service manual corresponding to the service from the corresponding operation guide data stored in advance in the hard disk drives 6, 7, etc. The received data is sent to the facsimile machine FS via the network control unit 11.

Further, if the operations in steps T1 to T4 are performed normally, by pressing the start button on the operation section, the electronic message data of the transmission document is transmitted to the destination and the processing is completed (step T5, T6). Note that the settings for the number of operation errors and input interval are set on the facsimile machine F.
In S, it is possible to change.

[0067] Such operation manual service from the center device 1 can also be received at the CATV station CT and e-mail centers MC1 and MC2.
Regarding the communication procedure, K1 to K10 marked with arrows in Figure 1
I will briefly explain it based on. (a) In the case of CATV station CT K1: The transmission unit 51 transmits a manual request instruction to the center device 1.

K2: The center device 1 is the transmitting unit 5
1, edits and creates a manual corresponding to the instruction, and transmits the video data to the receiving unit 52 of the CATV station CT. K3: The receiving unit 52 transfers the video data received from the center device 1 to the receiver 53.

[0069] Through this manual transmission/reception, CATV
At the station CT, the operator can perform operations according to instructions while viewing a manual displayed on the receiver 53. (b) K4 for email centers MC1 and MC2:
The transmission unit 71 transmits a manual request instruction to the center device 1 .

K5: The center device 1 is the transmitting unit 5
It receives an instruction from MC1, edits and creates a manual corresponding to the instruction, and sends an e-mail to the e-mail center MC1. K6: The e-mail center MC1 transmits the received manual as an e-mail to the e-mail center MC2 via the public network PN according to the instructions from the center device 1.

[0071] K7: E-mail center MC2,
The received manual is displayed on the display of the personal computer PC. By sending and receiving this manual, E-mail Center M
The operator of C2 can operate according to the instructions while looking at the manual displayed on the display of the personal computer PC.

[0072] Also, for transmission and reception of manuals between the facsimile machine FS and the center device 1, for example, as shown in FIG. A manual corresponding to the manual request is sent from the device 1 to the public network P.
The manual is transmitted from the public network PN to the facsimile machine FS (arrow K10).

Therefore, in the center device 1 as a communication device, the CATV station CT, facsimile device FS and e-mail centers MC1 and M as communication terminals
The center device 1, which serves as a communication device, can receive a request for an operation manual from the C2, edit and create an operation manual necessary to realize the desired function of the requesting operator, and send it to each communication terminal. functions can be easily and fully utilized from various communication terminals.

Furthermore, the center device 1 as a communication device
In response to inquiries regarding operations using OMR sheets from facsimile machine FS, we edit and edit the operation manual necessary to realize the functions desired by the requesting operator.
It can be created and transmitted to the facsimile machine FS, and the facsimile machine FS can more easily make inquiries about operations to the center apparatus 1 as a communication device. As a result, the man-machine interface can be further improved, and the functions of the communication device can be more easily and fully utilized from the facsimile machine FS.

Further, in the above embodiment, the facsimile machine FS as a communication terminal determines whether the operator is confused about the operation based on the number of operation mistakes made by the operator and the duration of the input interval of operation data when making a service request. automatically notifies the center device 1 of the service manual request, and the center device 1 sends the corresponding service manual to the facsimile machine FS in response to this notification. Even if the user does not know or has forgotten the required operating procedure, he or she can request the desired service from the center device 1 by looking at the service manual. Therefore, it is possible to configure a communication system TS in which the man-machine interface can be further improved and the functions of communication equipment can be more easily and fully utilized from a communication terminal.

[0076] In the above embodiment, C is used as a communication terminal.
Although the case where the ATV station CT, facsimile machine FS, and e-mail centers MC1 and MC2 are used is shown, other communication terminals such as a teletext system, a video telephone system, a video conference system, a video facsimile system, etc. may be used. The communication terminal connected to the center device is not particularly limited.

[0077]

Effects of the Invention According to the invention described in claims 1 and 2,
The communication device edits and creates an operation manual in response to a manual request from the communication terminal and sends it to the communication terminal, and the communication terminal also records the number of mistakes and input interval of a series of operation data input when requesting service. The communication device is notified by a predetermined communication control signal that a service manual is requested based on the duration of , and the communication device transmits the corresponding service manual to the communication terminal in response to this notification. Even if an operator does not know the operating procedure when requesting a service, or is confused about the operation, he or she can operate the desired service by looking at the service manual sent from the communication device, and the communication system This aims to improve the man-machine interface when using communication equipment from a communication terminal connected to the communication terminal, and allows the functions of the communication equipment to be fully utilized from the communication terminal.

According to the third and fourth aspects of the invention, the communication device incorporates system information when editing and creating the operation manual, edits and creates the operation manual, and transmits it to the communication terminal, and the communication terminal , the communication device is notified by a predetermined communication control signal that a service manual is requested based on the number of errors in a series of operation data input at the time of a service request and the duration of the input interval, and the communication device responds to this notification. The corresponding service manual is sent to the communication terminal accordingly, so even if the operator of the communication terminal does not know the operating procedures and necessary system information when requesting service, or is confused about the operation, the communication terminal It is possible to operate the desired service by looking at the service manual sent from the device, and aims to improve the man-machine interface when using communication devices from a communication terminal connected to the communication system.
The functions of the communication device can be fully utilized from the communication terminal.

[Brief explanation of the drawing]

FIG. 1 is a configuration diagram of a communication system according to the present invention.

FIG. 2 is a block diagram of a center device to which communication equipment according to the present invention is applied.

FIG. 3 is a block diagram of a communication processing unit of the center device of FIG. 2 according to the present invention.

FIG. 4 is a transition diagram of processing steps of the center device according to the present invention.

FIG. 5 is a diagram showing an OMR sheet for requesting an operation manual according to the present invention.

FIG. 6 is a flowchart showing basic processing of the center device according to the present invention.

FIG. 7 is a flowchart illustrating processing that continues from the basic processing of FIG. 6 according to the present invention.

FIG. 8 is a flowchart illustrating processing that continues from the basic processing of FIG. 6 according to the present invention.

FIG. 9 is a flowchart showing operation manual request analysis processing according to the present invention.

FIG. 10 is a flowchart showing a process following the operation manual analysis process of FIG. 9 according to the present invention.

FIG. 11 is a diagram showing a buffer for storing system parameters according to the present invention.

FIG. 12 is a flowchart showing operation manual editing/creation processing according to the present invention.

[Fig. 13] Editing and operation manual of Fig. 11 according to the present invention.
10 is a flowchart showing the process that continues from the creation process.

FIG. 14 is a diagram showing the status of processing steps and system parameters stored in the instruction information storage unit according to the present invention.

FIG. 15 is a diagram showing address settings for processing steps and explanatory data stored in a manual generation buffer according to the present invention.

FIG. 16 is a diagram showing each data of an operation manual developed in a manual generation buffer according to the present invention.

FIG. 17 is a diagram showing an output operation manual according to the present invention.

FIG. 18 is a flowchart showing a transmission process when requesting transmission from a communication terminal according to the present invention.

[Explanation of symbols]

1 Center device 2 System control section 3 Disk control section 4 Disk control section 5 Floppy disk device 6 Hard disk device 7 Hard disk device 8 Host interface section 11 Network control section 12 Modem 13 Communication control section 14 Manual generation buffer 15 Encoding/decoding section 16 Channel control section 17 Control program storage section 18 OMR processing section 19 Data storage section 20 Storage memory 21 Instruction information storage section 22 System information storage section 23 Edit control section 24 Bus control section 30 OMR sheet for operation manual request 30h
Inquiry mark 30i Voice guidance required/unnecessary mark 30j
Mail type (service type) mark 30k
Whether or not time is specified and specified time mark 40a Header section 40b Character data area 40c Image data area TS Communication system CT CATV station FS Facsimile machine

Claims (4)

[Claims] Claim 1: When a predetermined operation is performed on a communication terminal, a communication device that communicates with the communication terminal receives operation data corresponding to the content of the operation from the communication terminal, and transmits a plurality of operations according to the operation data. In a communication system that performs a combination of processing steps to realize multiple functions and provide various communication services to a communication terminal, the communication terminal is configured to provide various communication services such as the type of the communication service and the telephone number of the terminal, etc. Whether or not there are errors in the data required when requesting a service and the operation means for inputting operation data corresponding to a series of operation procedures for receiving each communication service, and the operation data input from the operation means. and a service manual requesting means for notifying the communication device by a predetermined communication control signal that a service manual for receiving a communication service is requested when the error is detected a predetermined number of times, the communication device , a reception control means for receiving operation data from the communication terminal, a data storage means for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means, and for each of the above processing steps. an instruction information storage means for storing explanatory data of the operation contents required for the process; and explanatory data of the operation contents at each processing step, which is stored in the instruction information storage means by analyzing the data stored in the data storage means. Editing control that edits and creates the operation manual necessary to realize the desired function by combining and a transmission control means for transmitting an operation manual and a service manual created by the editing control means to a communication terminal, and editing and creating an operation manual with the communication device in response to an operation manual request from the communication terminal. In addition to transmitting the service manual to a communication terminal, when the communication terminal requests a communication device to perform a predetermined communication service, the service manual requesting means requests a service manual for receiving the communication service, and the communication device receives the service manual corresponding to the communication service. A communication system characterized by editing and creating a file and transmitting it to a communication terminal. [Claim 2] When a predetermined operation is performed on a communication terminal, a communication device communicating with the communication terminal receives operation data corresponding to the operation content from the communication terminal, and transmits a plurality of operations according to the operation data. In a communication system that performs a combination of processing steps to realize multiple functions and provide various communication services to a communication terminal, the communication terminal is configured to provide various communication services such as the type of the communication service and the telephone number of the terminal, etc. An operation means for inputting operation data corresponding to the data required when requesting a service and a series of operation procedures for receiving each communication service; Service manual requesting means that detects an input interval for each operation data, and when the input interval continues for a predetermined period, notifies the communication device by a predetermined communication control signal that a service manual for receiving a communication service is requested; a reception control means for the communication device to receive operation data from the communication terminal;
a data storage means for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means; and an instruction information storage for storing explanatory data of operation contents required for each of the above processing steps. Analyze the data stored in the data storage means and compile the operation manual necessary to realize the desired function by combining the explanatory data of the operation contents at each processing step stored in the instruction information storage means.・When a service manual request is notified from the communication terminal, the editing control means edits and creates a predetermined service manual corresponding to the communication service, and the editing control means communicates the operation manual and service manual created by the editing control means. a transmission control means for transmitting data to the terminal; and a transmission control means for editing and creating an operation manual on the communication device in response to a request for an operation manual from the communication terminal and transmitting it to the communication terminal; When requesting a service and requesting a service manual for receiving the communication service by the service manual requesting means, the communication device edits and creates a service manual corresponding to the communication service and sends it to the communication terminal. Communications system. 3. When a predetermined operation is performed on a communication terminal, a communication device that communicates with the communication terminal receives operation data corresponding to the content of the operation from the communication terminal, and transmits a plurality of operations according to the operation data. In a communication system that performs a combination of processing steps to realize multiple functions and provide various communication services to a communication terminal, the communication terminal is configured to provide various communication services such as the type of the communication service and the telephone number of the terminal, etc. Whether or not there are errors in the data required when requesting a service and the operation means for inputting operation data corresponding to a series of operation procedures for receiving each communication service, and the operation data input from the operation means. and a service manual requesting means for notifying the communication device by a predetermined communication control signal that a service manual for receiving a communication service is requested when the error is detected a predetermined number of times, the communication device , a reception control means for receiving operation data from the communication terminal, a data storage means for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means, and for each of the above processing steps. an instruction information storage means for storing explanatory data of the operation contents required for the device; a system information storage means for storing various system information entered in advance to realize each function of the device; and a data storage means. Analyzing the stored data and combining the explanatory data of the operation contents at each processing step stored in the instruction information storage means and incorporating the system information stored in the system information storage means to realize the desired function. an editing control means that edits and creates a necessary operation manual and, when notified of a service manual request from the communication terminal, edits and creates a predetermined service manual corresponding to the communication service; a transmission control means for transmitting an operation manual and a service manual to a communication terminal; When requesting a predetermined communication service from a communication device, the service manual requesting means requests a service manual for receiving the communication service, and the communication device edits and creates a service manual corresponding to the communication service and sends it to the communication terminal. A communication system characterized by transmitting. 4. When a predetermined operation is performed on a communication terminal, a communication device that communicates with the communication terminal receives operation data corresponding to the content of the operation from the communication terminal, and transmits a plurality of operations according to the operation data. In a communication system that performs a combination of processing steps to realize multiple functions and provide various communication services to a communication terminal, the communication terminal is configured to provide various communication services such as the type of the communication service and the telephone number of the terminal, etc. An operation means for inputting operation data corresponding to the data required when requesting a service and a series of operation procedures for receiving each communication service; Service manual requesting means that detects an input interval for each operation data, and when the input interval continues for a predetermined period, notifies the communication device by a predetermined communication control signal that a service manual for receiving a communication service is requested; a reception control means for the communication device to receive operation data from the communication terminal;
a data storage means for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means; and an instruction information storage for storing explanatory data of operation contents required for each of the above processing steps. a system information storage means for storing various system information entered in advance to realize each function of the device; and an instruction information storage means for analyzing the data stored in the data storage means and storing the data in the instruction information storage means. The system information stored in the system information storage means is combined with the explanatory data of the operation contents in each processing step, and the operation manual necessary to realize the desired function is edited and created. When a service manual request is notified, an editing control means that edits and creates a predetermined service manual corresponding to the communication service; a transmission control means that sends the operation manual and service manual created by the editing control means to the communication terminal;
In response to an operation manual request from a communication terminal, the communication device edits and creates an operation manual and sends it to the communication terminal, and also includes a service manual requesting means when the communication terminal requests the communication device for a predetermined communication service. 1. A communication system characterized in that when a user requests a service manual for receiving the communication service, the communication device edits and creates a service manual corresponding to the communication service and sends it to the communication terminal.