JPH03259316A - Operation manual preparing device - Google Patents

Abstract

PURPOSE:To prepare an operation manual in which memory capacity can be reduced and the function of equipment can be sufficiently displayed by judging the function requested by an operator, combining the explanatory data of an operation content, and generating and storing it as the operation manual. CONSTITUTION:The operating content is fetched as operation data, and data required for the generation of the operation manual is taken out of the data, and is stored in a data storage part 19. Also, the explanatory data requested at every processing step is inputted to an instruction information storage part 21. The data stored in the data storage part 19 is analyzed, and it is combined with the explanatory data of the operating content at every processing step at the instruction information storage part 21 by an edit control part 23. The operation manual generated in such way is stored in plural memory devices 5, 6, and 7. In such a way, the operation manual in which the memory capacity can be reduced, and also, the function of the equipment can be sufficiently displayed can be prepared.

Description

[Detailed Description of the Invention] (Industrial Application Field) The present invention relates to an operation manual creation device, and more particularly, the present invention relates to an operation manual creation device that edits and creates an operation manual necessary for performing the functions of equipment according to an operator's request. The present invention relates to an operation manual creation device that outputs an operation manual.

(Prior art) As the functions of ○A devices such as information processing devices and word processors, and communication devices such as facsimile mail devices become more sophisticated, the operations become more complex, making it difficult to fully utilize the functions of the devices. requires detailed knowledge of the equipment. For this reason, devices have traditionally been accompanied by detailed operating manuals, and operators operate the devices while referring to the operating manuals.

However, as the functions of devices become more sophisticated, operation manuals also become more detailed and thick, making it difficult to make full use of the operation manuals.

Therefore, conventionally, the equipment itself has a so-called help function, and when the operator becomes unable to understand how to operate the equipment, by inserting a help key, etc., the meaning of the key and the information requested by the operator are displayed on the display. It is being displayed on the

In such conventional help functions, when the help key is pressed, regardless of the operating state of the device,
Help information created in advance is displayed on the display. However, simply displaying such pre-prepared help information on a display does not provide help information appropriate to the operator's proficiency level or stage of operation.

Therefore, conventionally, for example, as described in Japanese Patent Application Laid-Open No. 61-243518, information on the user's ankle wear and output information from the application system is analyzed, help items are narrowed down, and help items are displayed. It has been proposed that when the user selects several items that he or she wants to know about, the help information most suitable for the item that the user wants to know is retrieved and displayed based on the user's selections. This help information is created in advance for each help item that the user may request and is stored in the storage unit.If there is no help information corresponding to the help item selected by the user, the help item will be changed. The selection range is expanded as appropriate and the help information to be displayed is determined.

Furthermore, as described in Japanese Patent Application Laid-Open No. 62-262120, when the same operator or operators belonging to the same group perform a certain number of operations, or when the operator determines that certain guidance information is unnecessary, It has been proposed to display only appropriate and necessary guidance information according to the operator's proficiency level by prohibiting the display of this guidance information during the next operation process when an instruction is given.

The guidance information in this case is also prepared based on the proficiency level of the operator, and is appropriately selected from the plurality of pieces of guidance information and displayed.

Furthermore, as described in Japanese Unexamined Patent Application Publication No. 63-66623, data regarding the user's personal data and operation history, as well as data regarding the installation environment and operation history of the terminal device, can be used to determine what the user wants. A method has been proposed that detects an operating method that allows the user to reach a desired service in the shortest time and provides it to the user via a display, thereby providing help information that corresponds to the individual's level of proficiency. The help information in this case is also prepared based on the user's proficiency level, and is appropriately selected from the plurality of help information and output.

In addition, as described in Japanese Patent Application No. 1280821, there has been conventionally provided means for storing a series of operation procedure sequences for each operation of an application program, and guide help information for each unit of state and operation. a means for storing a set of messages, a means for identifying a guide request from a user or an application program, and a means for completing a request operation between drawing qualities based on the state of the application program and the operation procedure sequence at the time of a guide request. means for creating a series of operation steps from the state at the time of request to the end of the operation; means for searching from the guide help information for messages corresponding to each of the series of operation steps described; A means for synthesizing and displaying guide help information is provided, and the content of the guide request (question), the state and state flow of the application program are stored in advance, and a state flow table is used to perform the desired processing from the state at the time of the guide request. It has been proposed to create a string of operating procedure states up to the point of execution, then search for guidance messages for each of the strings of operating procedure states, and finally synthesize and display the messages in the same order as the procedure. There is. The guide help information in this case is synthesized as a set of guide help messages for each unit of status and operation, but the guide help messages for each unit are not freely edited to suit the application program; The crimping is performed according to the set sequence of steps.

(5, H to be solved by the invention) However, such conventional help functions, especially, Japanese Patent Application Laid-Open No. 61-243518 and Japanese Patent Application Laid-Open No. 62-2621,
In the help function described in Publication No. 20 and Japanese Patent Application Laid-open No. 63-66623, even if help information corresponding to the proficiency level of the individual is output, such help information is not created in advance and stored. Since the help information was selected and outputted from multiple sources according to the proficiency level of the individual, it was not only impossible to adequately respond to a wide range of requests, but also difficult to respond to a wide range of requests. There is a problem in that the more support there is, the more a storage unit with a larger capacity is required to store the help information, resulting in higher costs.

In addition, the help function described in Japanese Patent Application No. 1-280821 searches for and displays guides on specific operating procedures to perform the desired process from the point when the user has difficulty with the operation. For this purpose, guide information is synthesized as a set of guide help messages for each unit of status and operation, but this conventional method does not synthesize guide information by freely combining help messages for each unit. Even in this example, there is a problem that it does not sufficiently meet a wide range of demands, and that a large-capacity storage unit is required to meet a wide range of demands, which increases costs.

Furthermore, conventional help functions were positioned as supplementary functions to the operation manual that came with the device, and it was assumed that the user had thoroughly read the operation manual to some extent, so complete beginners could not use the help function. There is a problem in that when operating the device or if the operating manual attached to the device is lost, the help function is not sufficient and the device cannot be fully utilized.

In particular, as the functions of devices become more sophisticated and diversified, their operation methods become more complex, and the operation manuals that come with devices are also thicker and more complex. It has become difficult to master how to use it. Therefore, unlike conventional help functions, there is a need for an improved man-machine interface that allows users to fully utilize the device without having to read the operating manual attached to the device.

Therefore, the present applicant first stores explanatory data for each processing step of a device that combines a plurality of processing steps to realize various functions, and describes the operation contents necessary for that processing step, and stores the explanatory data that is input into the device. Determine the function required by the operator from the data, and create an operation manual by freely combining the explanatory data of the operation contents for each processing step to explain the operations in the processing steps that should be executed to realize that function. In the provided operating manual creation device and equipment equipped with communication functions, we accept operational inquiries from communication terminals, create operating manuals necessary to realize the intended functions of the equipment, and send them to the communication terminals. An operating manual creation device has been proposed (Japanese Patent Application No. 2-016365).

However, with this operation manual creation device, the operation manual is created every time there is a request for an operation manual.
ffi is created, time is required to create and edit the operation manual each time an operation manual is requested, and when a request for an operation manual is made from a communication terminal, the operations created each time an operation manual is requested. I had to send the manual. As a result, there is still room for improvement in providing operation manuals quickly, and there is also room for improvement in reducing communication costs.

(Object of the Invention) Therefore, the invention as set forth in claim 1 stores, for each processing step of a device that realizes various functions by combining a plurality of processing steps, explanatory data of the operation contents necessary for that processing step, Determine the function requested by the operator from the data input to the equipment, and create an operation manual by freely combining explanatory data of the operation contents for each processing step to describe the operations in the processing steps that should be executed to realize that function. By creating an operation manual and providing it to the operator, and storing the created operation manual, the required capacity of the storage unit for storing explanatory data can be reduced, and the operation manual can sufficiently respond to a wide range of operator requests. In addition to providing a manual, even beginners can realize the intended functions of the device even without the attached operation manual, improving the man-machine interface and making full use of the device's functions. In addition, when the requested operation manual has already been created and stored, it is an object of the present invention to promptly provide the necessary operation manual by outputting the operation manual. The invention described above, when various system information necessary for realizing the functions of the device is input in advance, incorporates these system information to create the operation manual when creating the operation manual according to claim 1, and - By memorizing the operation manual once created, system information can be operated manually by operating the operation manual according to its contents, and even when the operator has forgotten or does not know the system information, the operation manual can be used. By performing the operations as described in the manual, the desired functions of the device can be achieved, further improving the man-machine interface, making it easier and more effective to utilize the functions of the device, and quickly Further, the invention as claimed in claim 3 is a device having a communication function, which accepts an operation inquiry from a communication terminal to realize the intended function of the device. By creating the necessary operation manual and transmitting it to the communication terminal, storing the previously created operation manual, and transmitting the memorized operation manual at the appropriate time, the functions of the device equipped with the communication function can be transferred to the communication terminal. The purpose of the present invention is to enable easy and sufficient use of the system, provide prompt operation manuals, and reduce communication costs.
The invention described in claim 3 is applicable to a device equipped with a communication function, when an inquiry about an operation is received from a communication terminal, and various system information necessary for realizing the function of the device is inputted in advance. When creating an operating manual, incorporate this system information to create an operating manual, and also store the created operating manual and send it to a communication terminal at the appropriate time to operate the operating manual according to its contents. As a result, the system information can be operated manually, and even if the operator has forgotten or does not know the system information, by operating it according to the operating manual, the functions of the equipment equipped with the intended communication function can be controlled. By making it possible to further improve the man-machine interface, it is possible to further improve the functions of devices equipped with communication functions from communication terminals.
It is an object of the present invention to provide a facsimile mail device that can be easily and fully used, and to promptly provide an operating manual and reduce communication costs. We accept inquiries regarding the operation of the equipment itself and communication terminals, and create operating manuals for the operations necessary to realize the functions of the facsimile mail equipment itself and to utilize the services of the facsimile mail equipment as desired by the operator. By storing the previously created operation manual and transmitting it to the communication terminal in a timely manner, the usability of the facsimile mail device itself can be improved, and the service of the facsimile mail device can be accessed from the communication terminal. The purpose of the present invention is to enable easy and sufficient use of the device, to promptly provide an operating manual, and to reduce communication costs. , accepts inquiries about operations using OMR sheets from communication terminals, and provides communication Ja, which is the operator's objective.
In addition to creating the operation manual necessary to use the functions of Fi and sending it to the communication terminal, the operation manual created once is memorized and sent to the communication terminal at the appropriate time, so that operations from the communication terminal can be performed. We will further improve the man-machine interface, make it easier to make full use of the services of devices equipped with communication functions from communication terminals, and quickly Further, the invention as claimed in claim 7 is directed to a facsimile mail device that accepts an operation inquiry using an OMR sheet from a communication terminal. Create an operating manual necessary to use the service of the facsimile mail device and send it to the communication terminal, and -
By storing the previously created operation manual and sending it to the communication terminal at the appropriate time, inquiries about the operation of the facsimile mail device can be made even more easily, and the man-machine interface is further improved. The invention as set forth in claim 8 is directed to a communication terminal that enables users to use the services of a communication terminal more easily and fully, as well as to promptly provide an operation manual and reduce communication costs. A storage unit is provided to store a plurality of operation manuals received at the same time, and when the requested operation manual is in the storage unit, the operation manual is outputted from the storage unit to promptly provide the operation manual and reduce communication costs. The aim is to reduce the

(Means for solving the burden) In order to achieve the above object, the invention according to claim 1 realizes a plurality of functions by combining a plurality of processing steps executed by performing a predetermined operation. A device for creating an operation manual for equipment, comprising an input means for importing the operation contents as operation data when an operation is performed on the equipment, and data necessary for creating an operation manual from among the data taken in by the manual means. A data storage means for retrieving and storing data, an instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps, and an instruction information storage means for analyzing the data stored in the data storage means. an editing control means that edits and creates an operation manual necessary for realizing a desired function by combining explanatory data of operation contents at each processing step stored in the process; an operation manual storage means for storing a plurality of operation manuals created by the editing control means; and an output control means for appropriately outputting the operation manual stored in the operation manual storage means via the output means; The invention according to claim 2 is characterized in that it is an apparatus for creating an operation manual for a device that realizes a plurality of functions by combining a plurality of processing steps executed by performing a predetermined operation, an input means for importing the operation contents as operation data when an operation is performed on the device; and a data storage means for extracting and storing data necessary for creating an operation manual from among the data taken in by the input means; an instruction information storage means for storing explanatory data of operation contents required for each processing step; a system information storage means for storing various system information input in advance to realize each function of the device; Analyze the data stored in the data storage means, combine the explanatory data of the operation contents at each processing step stored in the instruction information storage means, and incorporate the system information stored in the system information storage means to achieve the objective. an editing control means for editing and creating an operation manual necessary for realizing a function; an output means for outputting the operation manual created by the editing control means in a predetermined expression form; and storing a plurality of operation manuals created by the editing control means. The invention according to claim 3, further comprising: an operation manual storage means; and an output control means for appropriately outputting the operation manual stored in the operation manual storage means via the output means. When an operation is performed, the communication terminal receives operation data corresponding to the operation content from the communication terminal, and has a communication function that executes a plurality of processing steps in combination according to the operation data to realize a plurality of functions. An apparatus for creating an operation manual for equipment, comprising: a reception control means for receiving operation data from the communication terminal; and data for extracting and storing data necessary for creating an operation manual from among the data received by the reception control means. a storage means; an instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps; and an instruction information storage means for storing explanation data of the operation contents required for each of the above-mentioned processing steps; An editing control means that edits and creates an operation manual necessary to realize a desired function by combining explanation data of operation contents in a processing step, and communicates the operation manual created by the editing control means in response to a request from a communication terminal. A transmission control means for transmitting data to a terminal; an operation manual storage means for storing a plurality of operation manuals created by the editing control means; and a transmission control means for appropriately transmitting the operation manuals stored in the operation manual storage means via the transmission control means. , The invention according to claim 4 is characterized in that, when a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and the operation is performed according to the operation data. A device for creating an operation manual for a device equipped with a communication function that realizes multiple functions by combining and executing multiple processing steps, comprising: a reception control means for receiving operation data from the communication terminal; and a reception control means. data storage means for extracting and storing data necessary for creating an operation manual from the received data; and instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps; System information storage means for storing various system information that has been manually operated in advance to realize each function of the device; and each process that analyzes the data stored in the data storage means and stores it in the instruction information storage means. an editing control means for editing and creating an operation manual necessary to realize a desired function by combining explanatory data of operation contents in steps and incorporating system information stored in a system information storage means; a transmission control means for transmitting the created operation manual to the communication terminal in response to a request from the communication terminal; an operation manual storage means for storing a plurality of operation manuals created by the editing control means; and a transmission control means for transmitting the operation manual stored in the operation manual storage means. The invention according to claim 5 is characterized by comprising: a transmission control means for appropriately transmitting data via the control means; and the invention according to claim 1.2.3 or 4, wherein the device is a facsimile mail device. The invention according to claim 6 is characterized in that, in the invention according to claim 3 or 4, the device is a device equipped with a communication function, and the reception control means is an OM
The invention according to claim 7 is characterized in that it is provided with OMR processing means for analyzing R data.In the invention according to claim 6, the invention according to claim 8 is characterized in that the device is a facsimile mail device. In the invention according to claim 3.4.5.6 or 7,
The communication terminal includes an operation unit for requesting an operation manual, an operation manual storage means for storing a plurality of received operation manuals, and a predetermined expression form for the received operation manual and the operation manual stored in the operation manual storage means. an output means for outputting an output, and when a request for an operation manual is made on the operation unit, it is checked whether the operation manual corresponding to the request is stored in the operation manual storage means, and if it is stored,
The present invention is characterized by comprising an output control means for outputting the operation manual via an output means.

Hereinafter, a detailed description will be given based on examples.

FIG. 1 is a block diagram of a facsimile mail device 1 to which the operation manual creation device of each invention of the present application is applied. It includes a device 6.7, a host interface unit 8, communication processing units FCUI to FCUn, and the like.

The system control unit 2 controls the facsimile mail device 1 according to a program stored in the internal memory, the Fronbi disk device 5, or the hard disk device 6.7.
For example, writing and reading image data to and from the floppy disk device 5 and hard disk device 6.7, and controlling each communication processing unit FCUI to FCU.
The facsimile mail device l executes the sequence by controlling the facsimile mail device l. In addition, the system control unit 2 performs storage processing in the floppy disk device 5 and hard disk device 6.7, which will be described later, and communication processing units FCU1 to FCUn of operation manuals stored in the floppy disk device 5 and hard disk device 6.7. The system control unit 2 transmits the operation manual stored in the floppy disk device 5 and hard disk device 6.7 as operation manual storage means.
It functions as an output control means for appropriately outputting via the console (not shown) of the facsimile mail device 1 as an output means and each communication processing unit FCUI to FCUn.

The facsimile mail device 1 has various functional services such as a proxy communication function, a broadcast function, a confidential communication function, a specified time transmission function, a bulletin board service function, a post office box function, and a serial mail function. , the communication processing units FCUI to FCUn are controlled to execute and control these functions. In order to use these functions of the facsimile mail device 1, a communication terminal (for example, a facsimile machine) connected to the facsimile mail device 1 must perform certain operations on the facsimile mail device 1 to request a service. If necessary, in the present invention, as will be described later, the communication terminal can request the facsimile mail device 1 for an operation manual showing the operation contents of this service request.

The disk control section 3 and the disk control section 4 control the drive of the floppy disk device 5 and the hard disk device 6.7, and the floppy disk device 5 and the hard disk device 6.7 execute basic programs as a factor mail device and various other programs. Data, for example, messages sent from communication terminals and messages sent from host device W (described later) are accumulated. Further, the floppy disk device 5 and the hard disk device 6.7 store a plurality of created operation manuals (described later) and function as an operation manual storage means for storing a plurality of operation manuals.

The host interface unit 8 includes a host device, for example,
A computer device or the like is connected, and the host interface unit 8 executes communication control with the host device. What is connected to this host interface section 8 is not limited to host devices such as computer devices,
For example, it may be another facsimile mail device. The host interface section 8 includes a DMAC (direct memory access controller) that directly connects the host device and the facsimile mail device 1, and a communication control section that connects the host device and the facsimile mail device l via a line. etc. are used.

The communication processing units FCUI to FCUn are provided as many as the number of storage lines, and each communication processing unit FCU1 to FCUn has a network control unit 11, a modem 12, and a communication control unit, as shown in the figure for the communication processing units FCUI and FCUn. unit 13, manual generation buffer 14, encoding/decoding unit 15, channel control unit 16, control program storage unit 17, OMR processing unit 18, data storage unit 19, storage memory 20, instruction information storage unit 21, system information storage unit 22,
It includes an editing control section 23, a bus control section 24, and the like.

Lines L1 to Ln are connected to the network control unit 11, and the line L
For example, telephone lines are connected to 1 to Ln. The network control unit 11 is what is called an AA-NCU, and performs automatic call origination and call termination processing.

Modem 12 modulates the transmitted signal and demodulates the received signal.

The communication control unit 13 exchanges facsimile control signals with a communication terminal (for example, a facsimile machine) connected via the lines L1 to Ln, and executes a facsimile communication procedure.

In the manual generation buffer 14, operating manuals for each invention of the present application, which will be described later, are developed.

The encoding/decoding unit 15 encodes the message using a predetermined encoding method, and also decodes the encoded message.

The control program storage unit 17 includes communication processing units FCtJ1 to
It stores the basic program as FCUn and the operation manual generation/output processing program for each invention of the present application, etc.
The channel control unit I6 controls each unit of the communication processing units FCU1 to FCUn according to the program of the control program 17 to execute the sequence as the communication processing units FCU1 to FCtJn, and also performs the operation manual generation/output processing and system of each invention of the present application. Executes processing for requesting the control unit 2 to search and output the operating manual. That is, when the channel control unit 16 receives an operation manual request from a communication terminal, it first searches whether or not the floppy disk device 5 or the hard disk device 6.7 stores an operation manual corresponding to the request, and retrieves the corresponding operation manual. If there is a corresponding operation manual, a request is made to output the operation manual, and if there is no corresponding operation manual, the operation manual generation/output process described later is executed.

The OMR processing unit (OMR processing means) 18
Detection of whether the message is a message from the MR processing unit, and when the received message is an OMR sheet message, the received OMR
The mark made on the OMR sheet and the mark position are detected from the electronic message of the sheet, and the detection result is stored in the storage memory 20.

The data storage unit (data storage means) 19 includes lines L1 to L
Out of the data (telegrams, dial tone, etc.) sent from the other party's communication terminal via n, only the data necessary for creating the operation manual is stored, and the data necessary for creating the operation manual is, for example, the operation manual. the requested command, the type of operation manual requested (i.e., the type of service function that the other operator requests from the factor email device), the type of the other operator (for example, the ID of the other party's terminal, the operator ID, etc.), and the other party. This is data related to data indicating the operator's proficiency level.

As described above, the storage memory 20 includes the OMR processing unit 18
Temporarily stores the detection result of the message on the OMR sheet detected by the OMR sheet and messages other than the OMR sheet when transferring it to the floppy disk device 5 or hard disk device 6.7, and also stores it in the floppy disk device 5 or hard disk device 6.7. When transmitting the message via the communication processing units FCUI to FCUn, the time is stored.

The instruction information storage unit (instruction information storage means) 21 stores explanatory data of the operation contents on the communication terminal required for each of a plurality of processing steps to realize the service (function) provided by the facsimile mail device l. Remember. That is, when requesting a service from the facsimile mail device l, a certain operation is required for each of the processing steps PO to P11, as shown in FIG. Explanatory data for explaining the operation contents of the communication terminal required for each pH is stored in advance. Therefore, the facsimile mail device 1 is stored in the instruction information storage section 21.
Processing steps PO-p necessary to realize each function of
It is only necessary to store explanatory data for each H, and there is no need to store many types of help information corresponding to the individual's proficiency level for each function as in the past.

The system information storage unit (system information storage means) 22 stores predetermined system information required to realize the functions of the facsimile mail device l, and this system information includes, for example, user ID, number, and destination. ID
, No. and the destination telephone number (Te1.No).

When there is a request for an operation manual, the editing control unit (editing control means) 23 analyzes the data stored in the data storage unit 19 and determines the type of operation manual requested by the other operator (i.e., the purpose of the operator). The instruction information storage unit 21 stores explanatory data for each of the processing steps PO to pH necessary to realize the desired functions of the facsimile mail device 1 and the proficiency of the operator. Read out the manual '11 and add it to the sofa 14 as an operating manual.
create. Further, at this time, if the system information storage unit 22 stores system information necessary to realize the function, the operation manual is created by incorporating this system information.

This facsimile machine 1 includes each communication processing unit F C
Lines L1 to Ln are housed for each of U1 to FCUn, and facsimile communication is performed with the other communication terminal connected via these lines L1 to Ln. When the facsimile mail device 1 receives a service request from a communication terminal connected via the lines L1 to Ln, it analyzes the requested service and provides the service. This service request can be made using an OMR sheet, or can also be made using a tone signal or the like.

When the other party's communication terminal makes a service request using the OMR sheet, the facsimile mail device 1
The processing section 18 reads the mark position of the OMR processing section and develops the reading result in the storage memory 20. The channel control unit 16 analyzes the contents of this storage memory 20, determines the contents of the service request, and executes the requested service. For example, when the service request is for a time-specific transmission service, the facsimile mail device 1
The received encoded message is temporarily stored in the storage memory 20.
The data is stored in the floppy disk 5 or the hard disk 6.7 after being decoded by the encoding/decoding section 15 and re-encoded using a predetermined encoding method, or directly via the bus control section 24. Thereafter, at the designated transmission time, the message is read from the floppy disk 5 or hard disk 6.7 and transferred to the vacant communication processing units FCUI to FCUn via their lot controllers 24.

The communication processing unit F CU l =F CU n temporarily stores the transferred message in the storage memory 20, and re-encodes it using a predetermined encoding method in the encoding/decoding unit 15.
Alternatively, send it as is to the specified destination.

Note that the network control section 11, modem 12, communication control section 13
The OMR processing unit 18 serves as a reception control unit that receives operation data from a communication terminal, and although not shown, the keyboard of the facsimile mail device 1 and its control unit operate the facsimile mail device l as a device. and an input means for importing the operation contents as operation data.

FIG. 3 is a block diagram of a facsimile device 50 as a communication terminal.
, modem 52, communication control section 53, control program storage section 54, encoding/decoding section 55, internal memory 56, output control section 57, printer 58, data storage section 59, input control section 60, scanner 61, operation section 62, display control unit 63,
It includes a display 64, an operation manual storage section 65, a system control section 66, and the like.

A line is connected to the network control unit 51, and the network control unit controls the connection of the line.

The modem 52 modulates the transmitted signal and demodulates the received signal.

The communication control unit 53 exchanges facsimile control signals with the other party connected via the line, that is, the facsimile mail device 1, and executes facsimile communication procedures.

The control program storage unit 54 stores a basic program for the facsimile approval device 51, an operation manual request processing program, an operation manual search/output processing program, etc. of the present invention.

The encoding/decoding unit 55 compresses (encodes) the image information for transmission using a predetermined encoding method, and reproduces (decodes) the received image information.

Internal memory 56 stores various data necessary for controlling facsimile machine 50.

The output control section 57 controls the drive of the plotter 58.

As the plotter 58, for example, a thermal recording device using a thermal element is used.
is recorded directly on thermal recording paper or indirectly on ordinary recording paper via an ink sheet or the like.

The data storage unit 59 stores various data necessary for creating an operation manual among various operations performed on the operation unit 62, and the data necessary for creating an operation manual includes, for example,
Operation manual request command, type of operation manual requested, type of operator (for example, operator ID)
etc.), and data indicating the operator's proficiency level.

The input control section 60 controls the drive of the scanner 61 and the operation section 62, and takes in data manually inputted by the scanner 61 and the operation section 62.

As the scanner 61, for example, a CCD (Chrag
A line scanner using an eCoupled Device is used, and the scanner 61 scans a document, reads an image written on the document, and outputs the image information as image information.

The operation section 62 is provided with a numeric keypad and various operation keys, and the operator gives operation instructions to the facsimile machine 50 by operating the operation keys of the operation section 62.
Request an operating manual.

The display control unit 63 controls the driving of the display 64 and causes the display 64 to display various data.

As the display 64, for example, a liquid crystal display is used, and the display 64 displays commands input from the operation unit 62, various information notified to the operator from the facsimile machine 50, and in particular, the contents of the operating manual of the present invention.

The operation manual storage section 65 has a predetermined capacity and stores a plurality of operation manuals sent from the facsimile mail device 1.

The system control unit 66 includes a CPU (Central
It controls each part of the facsimile machine 50 according to the program in the control program storage unit 54, executes the sequence as the facsimile machine 50, and also processes the operation manual request processing and requested operations of the present invention. Executes manual search and output processing, etc.

Next, the effect will be explained.

As described above, when the facsimile mail device 1 receives a service request from a communication terminal (for example, the facsimile device 50), it provides the requested service, but if the operator of the communication terminal does not know how to operate it, , accepts an operation manual request from the communication terminal, creates an operation manual corresponding to the service (facsimile mail device 10 function) requested by the operator, and sends it to the communication terminal.

That is, when the operator of the communication terminal requests the facsimile mail device 1 for an operating manual, he first calls the facsimile mail device 1 and requests the operating manual. This request for the operation manual can be made using a tone signal by performing key operations according to voice guidance from the facsimile mail device 1, or the request for the operation manual can be made using an OMR sheet. You can also do that. For example, when requesting an operation manual using an OMR sheet, the OMR sheet (
(See FIG. 4) 30 to request an operating manual. For example, as shown in FIG. 4, this OMR sheet 30 for requesting an operation manual includes a start mark 30a, an initial inclination permissible limit determination mark 30b, a guide mark 30c, a mode switching mark 30, and the like as a normal OMR sheet.
d, field number 30e, free area division designation mark 30f
, an end mark 30g, etc., as well as marks specially provided for requesting an operation manual, namely, an inquiry mark 30h, a voice guidance required/unnecessary mark 30i, and a mail type (service type) mark 30j.
, whether or not the time is specified, and the specified time mark 30.

When the operator of the communication terminal requests an operation manual using the OMR sheet 30, all he has to do is call the facsimile mail device 1, have the communication terminal (e.g., the fax machine 50) read the OMR sheet 30, and send it. .

Next, we will discuss the processing in the facsimile mail device l.
This will be explained based on FIGS.

As shown in FIG. 5, when the facsimile mail device 1 receives an incoming call (step S1), it receives a user ID (step S2), and checks whether the received user ID is registered (step S3). This user [0 uses the facsimile mail device l, and is stored in the system information storage unit 22. If the received user ID is not registered, error processing is performed (step S4), and a check is made to see if the user ID should be re-entered (step S5). If re-input is to be performed, the process returns to step S2 and the user JD is received; if re-input is not required, error handling and line disconnection are performed, and this flow ends (step S6.37).
).

If the received user ID is registered in step S3, check whether the ordering is by PB tone (step S8), and if it is PB ordering, receive the PB ordering (step S9).
. When the reception of the PB ordering is completed, it is checked whether the ordering is normal or not (step 510), and if the ordering is normal, the reception of the message is started (step 511). When the reception of all the messages is completed (step 12), check whether the messages were received normally (step 513). If the messages were received normally, disconnect lines L1 to Ln. The reception process ends (step 514). Step S1
If the message was not received normally in step 3,
After performing error processing, disconnect lines L1 to Ln (
Step 315.514). Also, in step 310,
If the ordering by the PB)-in is not performed normally, error handling (for example, feedback to the communication terminal that the ordering was not performed normally) is performed (step 516), and the process is re-manufactured. (step 517). If re-input is to be performed, the process returns to step S9 and the ordering by 'PB)-on is received; if re-input is not performed, an error process (for example, the communication terminal instructs the communication terminal to disconnect the line). After performing the feed hack, etc.), the lines L1 to Ln are disconnected (step S15.514). The above steps S9 to S17 are performed by the facsimile mail device 1.
This is a flowchart of normal service request reception processing.

On the other hand, if it is determined in step S8 that the order is not by PB), the message is received (step 318).
), it is checked whether the received message is an OMR sheet message or an OMR sheet for inquiry, that is, for requesting an operation manual (step S19.520).

If the request is not an inquiry request (operation manual request), ordering processing using the OMR sheet is performed (step 521). That is, the OMR processing unit 18 reads the mark position of the OMR sheet from the message of the received OMR sheet and develops it in the storage memory 20, and the channel control unit 16 analyzes the contents of the OMR sheet developed in the storage memory 20. to determine the contents of the order. Check whether the ordering has been performed normally (step 522), and if the ordering has not been performed normally, the lines L1 to Ln are disconnected after error processing (step S23.514). If the ordering is performed normally, the message is received, and when all the messages are received normally, the lines L1 to Ln are disconnected and this flow is ended (step 511-315).

In step S20, when the inquiry request (operation manual request) is made, the inquiry processing using the OMR sheet (
Check whether the operation manual request) was performed normally (step S24.525). If not, after performing error processing, the line L1~
Cut Ln (steps S6, S7). If the inquiry request is successfully made, the lines L1 to Ln are disconnected - step 526). Analyze the inquiry (analyze the contents of the operation manual request) (step 527)
).

Next, check whether the contents of the inquiry request are normal (step 528). If the contents of the inquiry request are not normal, error processing is performed, for example, a notification is sent to the communication terminal that the contents of the inquiry request are not normal, and this flow is ended (step 529). If the content of the inquiry is normal, operation manual editing processing and operation manual output processing are performed, and this flow is ended (steps 330 and 531). At this time, the facsimile mail device 1 stores the created operation manual in the floppy disk device 5 and hard disk device 6.7, and, as will be described later, updates the operation manual stored in the floppy disk device 5 and hard disk device 6.7 from time to time. A rough draft of the manual is sent to each registered communication terminal. As for the operation manual output process, the created operation manual may be sent directly to the communication terminal that has requested the operation manual, or it may be sent to the post office box of the facsimile mail device 1 and sent to the communication terminal requesting the operation manual. You can send it when you want.

Next, the inquiry analysis process in step S27 will be explained.

Each communication processing unit FCU1 to FCUn reads the mark position of the OMR sheet 30 from the received message of the OMR sheet 30 for requesting an operation manual in the OMR processing unit 18, and develops it in the storage memory 20. The channel control unit 16 analyzes the contents of the OMR sheet and determines the contents of the operation manual request.

That is, the channel control unit 16 analyzes the contents developed in the storage memory 20, and as shown in FIG.
Determine whether voice guidance is necessary (step R2)
. If it is determined that there is a mark at the key position of the voice guidance mark 30i on the OMR sheet, the system parameter do is set to a.

If it is determined that there is a mark in the negative position of the voice guidance mark 30i on the OMR sheet (step R2), set the system parameter (10) to al (step 3). Kc is a parameter that determines which processing step PO-Pll to move from each processing step PO-pH shown in FIG. 2 to the next processing step PO-pH, and is shown in FIG. 7. The system parameter d is stored in the system parameter storage space formed in the instruction information storage unit 21.

is the parameter for whether voice guidance is required, and system parameters d1, d2, and d3 are for selecting a post office box or bulletin board, whether or not to specify a time, and entering the destination using the destination ID and number or telephone number (Tel, No. ), and d4 stores the parameter of whether to input a broadcast or not.

The channel control unit 16 is the key to voice guidance.

After setting the system parameters, next:
To determine whether it is a post office box service or not, step R4).If it is not a post office box service, set system parameter d1 to b2 and check whether there is a post office box N00 (serial number given to the message that the user inserts into the post office box). (Step 1. R5, R6), P.O. iNo.
, the post office box NO0 is stored in the system information storage unit 22 and the process proceeds to the next step (step R7).
), if PO Box No. 0 is not found, proceed directly to the next step.

In step R4, if it is not a post office box service, check whether it is a bulletin board service (step R8); if it is a bulletin board service, set the system parameter d1 to bl.
, and checks whether there is a bulletin board N01 (a serial number given to a message that the user submits to the bulletin board) (step R9, RIO). If there is a bulletin board No. 0, the bulletin board No. is stored in the system information storage unit 2.
2 and proceed to the next step (step R11).
If there is no bulletin board No. 9, the process directly advances to the next step.

In step R4, if it is not a bulletin board service, check whether it is a normal message (step R12); if it is not a normal message, perform error processing and end this flow (step R13). If it is a normal message, the system parameter d1 is set to d2 and the process moves to the next step (step R14).

In this way, once the system parameters have been set depending on whether it is a post office box, a bulletin board, or an ordinary message, it is next checked to see if the time is specified (Step 7, R15), and if the time is not specified, the system parameter d2 is set. d3
(step R16). This system parameter d3 will be set again in later processing. When specifying the time, the system parameter d2 is set to b3 (step R17), and it is checked whether the specified time is normal (step R18). If the specified time is not normal, perform error processing and end this flow (Step R19); if the specified time is normal, the specified time is stored in the system information storage unit 22 and the destination is Te1. N.

Check whether it is specified by (step R20, R
21). When the destination is specified by Tel or No, the system parameter d3 should be set to b4 in step R22.
), proceed to the next process. The destination is Tel.

If no is specified, the destination is rD,N.

It is checked whether the designation is made by (step R25).

If the destination is not designated as Tel, No, or rD, No, it is determined that an error has occurred, and after error processing is performed, this flow is ended (step R19). When the destination is specified by ID and No., the system parameter d3 is set to b5 (step R26), and a check is made to see if it is a broadcast service (step R27). If it is not a broadcast service, set the system parameter d4 to 02 (step R28), and if it is a broadcast service,
Set system parameter d4 to 01 (step R
29). After setting each system parameter in this way, a service code is determined from the set system parameters and stored in the register (step R30). In other words, by detecting and setting system parameters, the type of function (service) requested by the operator of the communication terminal is determined, and an operation manual corresponding to the type of service requested by the operator of this communication terminal is then created. do.

Next, this operation manual creation process will be explained based on the flowchart of FIG.

The editing control unit 23 first sets the counters n, m, and 12 to “0”.
°' (step Ql), and stores the code of processing step Pn in the manual generation buffer 14 (step Q2). That is, first, the code of processing step PO is stored in the manual generation buffer 14. Next, the editing control section 23 edits the instruction information storage section 2.
1 to the system parameters of this processing step Pn (system parameters dO-d4 set in Figure 6.7 above)
etc.), and checks whether the system parameter is o O++ (step Q4).

If the system parameter is “O”, processing step P
At step n, the address of the explanatory data corresponding to the system parameter "O" and the code of the next processing step Pn are read out and stored in the manual generation buffer 14 (step Q
5). On the other hand, when the system parameter is not "0", the system parameter d is stored in the system information storage unit 22.
Step Q6) to read the value of m, processing step Pn
The address of the explanatory data corresponding to the system parameter dm and the code of the next processing step Pn are read from the instruction information storage section 21 and input into the manual generation buffer 14 as the address Af (step Q7). That is, the processing step Pn and the system parameters are:
As shown in FIG. 9, the processing step Pn
When and the system parameters are determined, the next processing step Pn is determined, and the processing step P is correspondingly determined.
Explanatory data at n is determined. Therefore, by freely combining the processing step Pn and the system parameters, the next processing step Pn can be freely set, and the explanatory data necessary for the operation at this processing step Pn can be freely combined.

In this way, first, when the address setting of the explanation data of the next processing step Pn corresponding to the processing step PO1 system parameter aO and the system parameter dm is completed, m+1 is set as the parameter m and step QB
), it is checked whether it is the Jffl final processing step Pn (step Q9).

If it is not the final processing step Pn, the process returns to step Q3 and similarly stores the address of the next processing step Pn and explanatory data in the manual generation buffer 14 based on the system parameters for each processing step Pn (step Q3 ~Step QB). When the above processing is repeatedly executed up to the final processing step Pn, the manual generation buffer 14 stores the codes of the processing steps Pn necessary for executing the service requested by the operator in the order of addresses A1 and their processing steps, as shown in FIG. Pn
The address of the explanation data is expanded.

Therefore, by freely setting system parameters, processing steps Pn corresponding to each of the multiple functions of the facsimile mail device can be set, and explanatory data for each processing step Pn corresponding to the desired function can be freely set. Can be combined.

Next, the service code stored in the system information storage unit 22 is read (step Qll), a part of the corresponding header is taken out, and the operation manual is placed in the ladder position of the manual generation buffer 14, as shown in FIG. 40a (step Q12).

Here, counter 1 should be set to "0" in step Q13.
), reads out the explanatory data stored at address Al and develops it in the character data area 40b of the operation manual of the manual generation buffer 14 (step Q1
4). In addition, an explanatory figure (stored in the preliminary instruction information storage unit 21 in association with the explanatory data of the processing step Pn, or independently independent of the explanatory data) and the system information storage unit 22 The system information (Te1.No, IO, No, etc.) is read out, and the image area 40 of the manual generation buffer 14 is read out.
c (step Q15). When the expansion of each data at the corresponding address to the manual generation buffer 14 is completed, check whether the data is the final data or not in step Q1.
6) If it is not the final data, increment the counter l by 1 (f-1+1)L, then Stella 7"Q14
Return to Similarly, explanatory data, explanatory figures, and system information for each address Al entered in the manual generation buffer 14 are expanded to the manual generation buffer 14, and when the processing is completed for all addresses Al, the operation manual editing/generation process is terminated. do.

The operation manual developed in the manual generation buffer 14 in this way is output from the facsimile mail device 1 to the communication terminal that has requested the operation manual, and the communication terminal (facsimile approval device 50) receives the operation manual as shown in FIG. The facsimile machine 50 transfers the received operation manual to the plotter 58.
The information is recorded and outputted on the display 64, and is also stored in the operation manual storage section 65. The operator of the communication terminal who has received the operation manual can receive the intended service of the facsimile mail device 1 by looking at the transmitted operation manual and performing the operations as described in the operation manual. I can do it.

This output process can be sent directly when the generation of the operation manual is completed, or it can be sent to the post office box of the facsimile mail device 1 and sent when there is a request from the communication terminal to send the operation manual of the post office box. You may
The output method is not limited.

In the above embodiment, a case is explained in which an operation manual is requested from a communication terminal, but the operator of the facsimile mail device itself operates the facsimile mail device itself from the keyboard etc. The same can be applied to the case where an operation manual is requested for the operation of the first service request.

Therefore, the facsimile mail device 1 as a device edits an operation manual for the operations necessary to realize the functions of the device requested by the operator by freely combining explanatory data for each processing step necessary to realize the functions. - Can be created and output. As a result, it is possible to generate and provide an operation manual that can fully meet the wide range of operator demands without using a large-capacity storage means. In addition, it is possible to provide an operation manual for the series of operations necessary to realize the functions of the device, from the beginning to the completion of the operation. functions can be reliably realized. Therefore, the man-machine interface can be improved and the functions of the equipment can be fully utilized.

In addition, the facsimile mail device 1, which is a device equipped with a communication function, receives a request for an operation manual from a communication terminal, and edits and creates an operation manual necessary for realizing the function desired by the operator receiving the request. The function of the facsimile mail device l as a device equipped with a communication function can be easily and fully utilized from the communication terminal.

Furthermore, in a facsimile mail device l, which is a device equipped with a communication function, we receive an inquiry from a communication terminal about the operation using an OMR sheet, and edit and create an operation manual necessary to realize the function desired by the requesting operator. The information can then be transmitted to the communication terminal, making it easier to inquire about operations from the communication terminal to the facsimile mail device 1, which is a device equipped with a communication function. As a result, the man-machine interface can be further improved, and the functions of devices equipped with communication functions can be more easily and fully utilized from the communication terminal.

Further, in the above embodiment, when creating an operation manual, the system information stored in the system information storage unit 22 is incorporated in advance to edit and edit the operation manual.
Since the manual has been created, the operator can request the desired service from the facsimile mail machine by simply operating the contents described in the operation manual. Therefore, the man-machine interface can be further improved, and the functions of the equipment can be used even more easily and fully.

Next, when the facsimile device 50 serving as a communication terminal requests an operation manual, the facsimile device 50 does not directly request the operation manual from the facsimile mail device l, but first uses the operation manual stored in the operation manual storage unit 65. This section explains the case of selecting whether or not there is an operation manual applicable to a given item.

When the facsimile device 50 receives the operation manual from the facsimile mail device 1, it stores the operation manual in the operation manual storage section 65, and when the operation manual is requested from the operation section 62 as shown in FIG. In step T1), the operation manual storage section 65 is searched and a list of operation manuals stored in the operation manual storage section 65 is displayed on the display 64 (
Step T2).

This list of operation manuals includes, for example, the title of the operation manual and its registration number, as shown in FIG. The operator looks at the display 64 and, if there is a necessary operation manual, inputs the registration number of the operation manual from the operation section 62 (step T3). When the registration number of the operation manual is input, the facsimile device 50 reads the contents of the corresponding operation manual from the operation manual storage section 65 and displays the contents on the display 64, as shown in FIG. 15, for example.Step T4) , checks whether there is a request for printout (step T5). When there is a printout request, the block 5 is sent via the output control section 57.
8, the corresponding operating manual is read out from the operating manual storage section 65, and the plotter 58 records and outputs it on recording paper (step T6).

Next, it is checked whether another operation manual is required, that is, whether another operation manual request has been made (step T7). If there is another operation manual request, the process returns to step T2 and the same process is performed. If there is no request for an operation manual, the content of the subsequent requested operation is processed (step T8).

Therefore, when there is an operation manual request in the facsimile device 50, the operation manual storage section 65 is searched and if the corresponding operation manual is found, the operation manual is not requested to the facsimile mail device 1, and the operation manual is sent to the facsimile mail device 1.
The operation manual stored in the facsimile device W50 itself can be output. As a result, in response to a request for an operating manual, it is possible to output the operating manual promptly and without using communication costs. Therefore, the operating speed of the facsimile machine W50 can be improved, and communication costs can be reduced.

(Effect) According to the invention described in claim 1, for each processing step of a device that combines a plurality of processing steps to realize various functions, explanatory data of the operation contents required for that processing step is stored and stored in the device. The function required by the operator is determined from the input data, and the operation in the processing step that should be executed to realize that function is created as an operation manual by freely combining the explanatory data of the operation content for each processing step. In addition to being able to store the created operation manual, it is possible to reduce the required capacity of the storage unit that stores explanatory data, and to sufficiently meet the wide range of operator demands. An operating manual can be provided. Therefore, even beginners can realize the desired functions of the device even without the operation manual attached to the device, improving the man-machine interface, and once the required operation manual is created. If the operating manual is already stored, the operating manual can be output. As a result, it is possible to fully utilize the functions of the equipment, and to promptly provide the necessary operation manual.

According to the invention set forth in claim 2, when various system information necessary for realizing the functions of the device is inputted in advance, when creating the operation manual according to claim 1, the operation manual is created by incorporating these system information. In addition to being able to create and store the created operation manual, by operating the operation manual according to its contents, system information can also be entered and operated. can be provided promptly. Therefore, even if the operator forgets or does not know the system information, by following the operation manual,
It is possible to realize the intended functions of the device, further improve the man-machine interface, make it easier and more fully utilize the functions of the device, and improve the operating speed of the device.

According to the invention set forth in claim 3, in a device equipped with a communication function, receiving an inquiry about an operation from a communication terminal;
It is possible to create an operation manual necessary to realize the intended function of the device and send it to the communication terminal,
The created operation manual can be stored, the functions of the device equipped with the communication function can be easily and fully utilized from the communication terminal, and the operation manual can be promptly provided.

According to the invention set forth in claim 4, when a device equipped with a communication function receives an operation inquiry from a communication terminal, and various system information necessary for realizing the function of the device is inputted in advance, the above-mentioned When creating an operation manual according to claim 3, the system information can be incorporated to create the operation manual, and the created operation manual can be stored, and by operating the operation manual according to its contents. System information can also be inputted and manipulated, and an operation manual can be provided promptly. Therefore, even if the operator forgets or does not know the system information, by operating according to the operating manual, the equipment can realize the desired communication function, further improving the man-machine interface. The functions of a device equipped with a communication function can be more easily and fully utilized from a communication terminal, and the operating speed of the device can be improved.

According to the invention set forth in claim 5, the facsimile mail device receives operation inquiries from the facsimile device itself and communication terminals, realizes the functions of the facsimile device itself and provides services of the facsimile mail device as desired by the operator. You can create an operation manual for the operations necessary to use it and send it to the communication terminal, and you can also store the created operation manual, and you can access the service of the facsimile mail device from the communication terminal. It can be easily and fully utilized, and the operability can be further improved.

According to the invention set forth in claim 6, in a device equipped with a communication function, an inquiry about operation using an OMR sheet from a communication terminal is received, and the necessary information is sent to the device to utilize the function of the communication device intended by the operator. In addition to being able to edit and create an operation manual and send it to the communication terminal, the created operation manual can also be stored in memory, making it easier to inquire about operations from the communication terminal. In addition, it is possible to promptly provide an operating manual. Therefore, the man-machine interface can be further improved, and the services of devices equipped with communication functions can be more easily and fully utilized from the communication terminal.

According to the invention set forth in claim 7, the facsimile mail device receives an operation inquiry using an OMR sheet from a communication terminal, and provides an operation manual necessary for using the service of the facsimile mail device targeted by the operator. In addition to being able to create and send the operation manual to the communication terminal, the created operation manual can be stored in memory, making it easier to make inquiries regarding the operation of the facsimile mail device. Can be provided promptly.

Therefore, the man-machine interface can be further improved, and the services of the facsimile mail device can be more easily and fully utilized from the communication terminal.

According to the invention described in claim 8, a plurality of operation manuals received by the communication terminal are stored in the operation manual storage section, and when the requested operation manual is in the operation manual storage section, the operation manual is read from the operation manual storage section. Therefore, the operation manual can be provided promptly and without using communication costs, and the usability of the communication terminal can be improved and communication costs can be reduced.

[Brief explanation of drawings]

1 to 18 are diagrams showing an embodiment of the operation manual creation device of each invention of the present application. FIG. 1 is a block diagram of a facsimile mail device to which the operation manual creation device is applied, and FIG. 2 is a block diagram thereof. Figure 3 is a block diagram of the facsimile machine as a communication terminal; Figure 4 is a diagram showing the OMR sheet for requesting the operation manual; Figure 5 is a diagram showing the process steps of the facsimile mail machine. Flowchart showing the basic processing, Figure 6 is a flowchart showing the operation manual request analysis process, Figure 7 is a diagram showing the system parameter storage buffer, and Figure 8 is a flowchart showing the operation manual editing/creation process. , FIG. 9 is a diagram showing the status of processing steps and system parameters stored in the instruction information storage section, FIG. 10 is a diagram showing address settings of processing steps and explanatory data stored in the manual generation buffer, and FIG. Figure 11 shows each data of the operation manual developed in the manual generation buffer, Figure 12 shows the output operation manual, and Figure 13 shows the operation manual search and output processing at the communication terminal. Flowchart, Figure 14 shows a list of the operation manuals, Figure 15 shows an example of the operation manual output from the communication terminal, Figure 16 shows how to send a facsimile using the facsimile mail device. FIG. 17 is a flowchart of another example of sending processing when the facsimile mail device is used to send a facsimile, and FIG. 18 is an operating manual for the facsimile device as a communication terminal. 3 is a flowchart of data reception processing. l...Facsimile mail GW, 2...
・System control unit, 3... Disk control unit, 4... Disk control unit, 5... Floppy disk device, 6...
・Hard disk device, 7...Hard disk device, 8...Host interface section, 11...
...Network control unit, 12...Modem, 13...Communication control unit, 14...Manual generation buffer, 15...
... Encoding/decoding section, 16... Channel control section, 17... Control program storage section, 18...
...OMR processing unit, 19...Data storage unit, 20...Storage memory, 21...Instruction information storage unit, 22...
...System information storage unit, 23...Edit control unit, 24...Bus control unit, 30...OMR sheet for operation manual request,
30h...Inquiry mark, 30i...
・Voice guidance required/unnecessary mark, 30j...
...Mail type (service type) mark, 30k...Time specification and specified time mark, 40a...Part of header, 40b...Character data area, 40c・・・
... Image data area, 50 ... Facsimile device, 51 ... Network control section, 52 ... Modem, 53 ... Communication control section, 54... Control program storage unit, 55...
...Encoding/decoding unit, 56...Internal memory, 57...Output control unit, 58...Progin, 59...Data storage unit, 60... Input control unit, 61... Scanner, 62... Operation unit, 63... Display control unit, 64... Display, 65...Operation manual storage section, 66...
...System control unit. Embedded Patent Attorney Yugagun No. 7 0 Figure 3 Figure 9 (Processing Steps) (System Parameters) (Next Processing Steps)

Claims (8)

[Claims] (1) A device for creating an operation manual for a device that realizes multiple functions by combining a plurality of processing steps that are executed when a predetermined operation is performed, wherein when an operation is performed on the device, the operation details an input means for importing as operation data; a data storage means for extracting and storing data necessary for creating an operation manual from the data input by the input means; and an explanation of the operation contents required for each of the above processing steps. Achieving the desired function by combining an instruction information storage means for storing data, and data explaining the operation contents at each processing step, which is analyzed by analyzing the data stored in the data storage means and stored in the instruction information storage means. an editing control means for editing and creating an operation manual necessary for the editing, an output means for outputting the operation manual created by the editing control means in a predetermined expression format, and an operation manual storage for storing a plurality of operation manuals created by the editing control means. An operation manual creation device comprising: a means for generating an operation manual; and an output control means for appropriately outputting an operation manual stored in the operation manual storage means via an output means. (2) A device for creating an operation manual for a device that realizes multiple functions by combining a plurality of processing steps that are executed when a predetermined operation is performed, wherein when an operation is performed on the device, the operation details an input means for importing as operation data; a data storage means for extracting and storing data necessary for creating an operation manual from the data input by the input means; and an explanation of the operation contents required for each of the above processing steps. An instruction information storage means for storing data; a system information storage means for storing various system information entered in advance to realize each function of the device; and an analysis of the data stored in the data storage means. Edit and create the operation manual necessary to realize the desired function by combining the explanatory data of the operation contents at each processing step stored in the instruction information storage means and incorporating the system information stored in the system information storage means. an output means for outputting an operation manual created by the editing control means in a predetermined representation format; an operation manual storage means for storing a plurality of operation manuals created by the editing control means; and a memory for the operation manual storage means. An operation manual creation device comprising: output control means for appropriately outputting an operation manual through an output means. (3) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are executed in combination according to the operation data to perform multiple functions. A device for creating an operation manual for a device equipped with a communication function to achieve this, comprising a reception control means for receiving operation data from the communication terminal, and a device for creating an operation manual from among the data received by the reception control means. a data storage means for extracting and storing data; an instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps; and an instruction information storage means for analyzing the data stored in the data storage means. An editing control means that edits and creates an operation manual necessary to realize a desired function by combining explanatory data of operation contents at each processing step stored in a storage means, and communicates the operation manual created by the editing control means. A transmission control means for transmitting data to a communication terminal in response to a request from the terminal; an operation manual storage means for storing a plurality of operation manuals created by the editing control means; and a transmission control means for transmitting the operation manual stored in the operation manual storage means via the transmission control means. An operation manual creation device comprising: a transmission control means for transmitting data as appropriate. (4) When a predetermined operation is performed on a communication terminal, operation data corresponding to the content of the operation is received from the communication terminal, and multiple processing steps are executed in combination according to the operation data to perform multiple functions. A device for creating an operation manual for a device equipped with a communication function to achieve this, comprising a reception control means for receiving operation data from the communication terminal, and a device for creating an operation manual from among the data received by the reception control means. a data storage means for extracting and storing data; an instruction information storage means for storing explanatory data of the operation contents required for each of the above processing steps; A system information storage means that stores various system information; and a system information storage means that analyzes the data stored in the data storage means and combines explanation data of operation contents in each processing step stored in the instruction information storage means. an editing control means that edits and creates an operating manual necessary to realize a desired function by incorporating system information stored in the system information; and an editing control means that sends the operating manual created by the editing control means to a communication terminal in response to a request from the communication terminal. an operation manual storage means for storing a plurality of operation manuals created by the editing control means; and a transmission control means for appropriately transmitting the operation manual stored in the operation manual storage means via the transmission control means; An operation manual creation device characterized by: (5) The operation manual creation device according to claim 1, 2, 3 or 4, wherein the device is a facsimile mail device. (6) Claim 3 or Claim 4, wherein the device is a device equipped with a communication function, and the reception control means includes OMR processing means for analyzing OMR data.
The operation manual creation device described. (7) The operation manual creation device according to claim 6, wherein the device is a facsimile mail device. (8) The communication terminal includes an operation unit for requesting an operation manual, an operation manual storage means for storing a plurality of received operation manuals, and a predetermined operation manual for the received operation manual and the operation manual stored in the operation manual storage means. an output means for outputting an output in an expression form; and when a request for an operation manual is made on the operation unit, it is checked whether the operation manual corresponding to the request is stored in the operation manual storage means, and if it is stored,
Claims 3 and 4, further comprising an output control means for outputting the operation manual via an output means.
5, 6, or 7. The operating manual creation device.