JPH0496166A - Operation manual generator - Google Patents

Abstract

PURPOSE:To easily request an operation manual by generating the operation manual by judging a service function based on a service request content by bar code information, and freely combining the data of explanation of an operation content at every processing step. CONSTITUTION:A data storage means 19 takes out and stores the data required for the generation of the operation manual out of the data fetched in an input means 11, and an instruct information storage means 21 stores the explanatory data of the operation content required at every processing step. Also, a bar code processing means 17 analyzes the bar code information received by a bar code reader part 9 or a network control part 11, and outputs the service request content and an operation manual request to an edit control means 23. The edit control means 23 analyzes the data stored in the data storage means 19, and combines it with the explanatory data stored in the instruct information storage means 21, and generates the operation manual required for the attainment of a targeted function. Thereby, it is possible to easily request the operation manual.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present inventions relate to an operation manual creation device, and more specifically, to an operation manual creation device for editing and creating an operation manual necessary for executing the functions of equipment according to an operator's request. The present invention relates to an operation manual creation device that outputs an operation manual.

(Prior Art) As the functions of OA equipment such as information processing equipment and word processors, and communication equipment such as facsimile mail equipment become more sophisticated, the operations become more complex, and it is difficult to fully utilize the functions of the equipment. Detailed knowledge of the equipment is required. For this reason, devices have traditionally been accompanied by detailed operating manuals, and operators operate the devices while referring to the operating manuals.

However, as the functions of devices become more sophisticated, operation manuals also become more detailed and thick, making it difficult to make full use of the operation manuals.

Therefore, conventionally, the equipment itself has a so-called help function, and when the operator becomes unable to understand how to operate the equipment, by inserting a help key, etc., the meaning of the key and the information requested by the operator are displayed on the display. It is being displayed on the

In such conventional help functions, when the help key is pressed, regardless of the operating state of the device,
Help information created in advance is displayed on the display. However, simply displaying such pre-prepared help information on a display does not provide help information appropriate to the operator's proficiency level and stage of operation.

Therefore, conventionally, for example, as described in Japanese Patent Laid-Open No. 61-243518, the user's input history information and the output information from the application system are analyzed to narrow down the help items and display them as a help item table. Then, when the user selects several items that he/she wants to know in sequence, help information most suitable for the item that the user wants to know is retrieved and displayed based on the user's selection. This help information is created in advance for each help item that the user may request and is stored in the storage unit, and if there is no help information corresponding to the help item selected by the user, the help item selection will be disabled. Expand the range as appropriate and decide which help information to display. Furthermore, as described in Japanese Patent Application Laid-Open No. 62-262120, when the same operator or operators belonging to the same group perform a certain number of operations, or when the operator determines that certain guidance information is unnecessary, By prohibiting the display of this guidance information during the next operation process when instructed,
A system has been proposed that displays only appropriate and necessary guidance information depending on the operator's proficiency level. The guidance information in this case is also prepared in advance assuming the operator's skill level, etc., and is appropriately selected from the plurality of guidance information and displayed.

Furthermore, as described in Japanese Unexamined Patent Application Publication No. 63-66623, data regarding the user's personal data and operation history, as well as data regarding the installation environment and operation history of the terminal device, can be used to determine what the user wants. A method has been proposed that detects an operating method that allows the user to reach a desired service in the shortest time and provides it to the user via a display, thereby providing help information that corresponds to the individual's level of proficiency.

The help information in this case is also prepared based on the user's proficiency level, and is appropriately selected from the plurality of help information and output.

Furthermore, as described in Japanese Patent Application No. 1-280821, there has been conventionally provided a means for storing a series of operation procedure sequences for each operation of an application program, and a means for storing guide help information for each unit of state and operation. A means for storing guide help messages as a set, a means for identifying guide requests from users and application programs, and a means for completing requested operations between posted messages based on the application program status and operation procedure sequence at the time of a guide request. a means for creating a series of operation steps from the state at the time of request to the end of the operation; a means for searching the guide help information for messages corresponding to each of the series of operation steps described above; and a means for searching by the same means. means for synthesizing and displaying the guided help information, which stores the content of the guide request (question), the state and state flow of the application program in advance, and uses a state flow table to display the guide help information from the state at the time of the guide request to the purpose. It has been proposed to create a sequence of operation procedure statuses up to the processing of , then search for guidance messages for each of the sequence of operation procedure statuses, and finally synthesize and display the messages in the same order as the procedure. There is. In this case, the guide help information is synthesized as a set of guide help messages for each unit of status and operation, but the guide help messages for each unit are not freely edited to suit the application program; The crimping is performed according to the set sequence of steps.

Furthermore, in communication terminals such as facsimile terminals, devices with a built-in barcode reader have been put into practical use in order to simplify complicated key operations from an operation panel. Information entered using this barcode reader includes speed dialing, TTI code entry in kanji mode, department code name entry in kanji mode, and one-touch/
There are address insertion inputs using speed dials and department code inputs using department cards. These usages are not for basic transmission operations at the time of transmission, but for registration operations of transmission information. Such barcodes are often printed at the end of the operating manual.

[Problem to be solved by the invention]

However, such conventional help functions, especially Japanese Patent Application Laid-Open No. 61-243518 and Japanese Patent Application Laid-open No. 62-2621,
In the help function described in Publication No. 20 and Japanese Patent Application Laid-open No. 63-66623, even if help information corresponding to the proficiency level of the individual is output, such help information is created in advance and stored in the storage section. etc., and the help information was selected and outputted from these multiple sources according to the individual's proficiency level, etc., which not only made it impossible to adequately respond to a wide range of requests, but also made it difficult to respond to a wide range of requests. The problem is that the more you try to do this, the more you need a storage unit with a larger capacity to store the help information, which increases the cost.

In addition, the help function described in Japanese Patent Application No. 1-280821 searches for and displays guides on specific operating procedures to perform the desired process from the point when the user has difficulty with the operation. For this purpose, guide information is synthesized as a set of guide help messages for each unit of state and operation, but this is because guide information is not synthesized by freely combining help messages for each unit. Even in the conventional example, there is a problem that it does not sufficiently meet a wide range of demands, and that a large capacity storage unit is required to meet a wide range of demands, which increases costs.

Furthermore, conventional help functions were positioned as supplementary functions to the operating manual that came with the device, and it was assumed that the user had thoroughly read the operating manual to some extent, so complete beginners could not use the device. When operating the device or if the operating manual attached to the device is lost, there is a problem in that the help function is not sufficient and the device cannot be fully utilized.

In particular, as the functions of devices become more sophisticated and diversified, their operation methods become more complex, and the operation manuals that come with devices are also thicker and more complex. It has become difficult to master how to use it. Therefore, unlike conventional help functions, there is a need for an improved man-machine interface that allows users to fully utilize the device without having to read the operating manual attached to the device.

Furthermore, with the recent development of communication networks, facsimile mail devices and the like have come to be connected through a network and managed by a central device.

Under these circumstances, there is a demand for more efficient and lower cost management of operating manuals.

Furthermore, since the main purpose of communication terminals with built-in barcode readers was to register transmission information, although the registration operation is simplified, the transmission operation is not simplified, and no consideration has been given to improving transmission operability. It wasn't. Furthermore, since the barcode was printed on the operating manual, there was also the problem that if the operating manual was lost, the barcode reader would become unusable.

[Purpose of the invention]

Therefore, the invention as claimed in claim 1 provides a system for inputting information necessary for a service request using a barcode, determining a service function requested by an operator based on the content of the service request based on the barcode information, and realizing the service function. By creating and outputting an operation manual by freely combining the operations in the processing steps that should be executed for each processing step with the explanatory data of the operation contents for each processing step, it is possible to easily request an operation manual. , we provide an operation manual that can meet a wide range of operator demands while reducing the required capacity of the storage unit for storing explanatory data, and also allow beginners to use it even without the attached operation manual. To make it possible to realize the desired communication service requirements,
The invention as claimed in claim 2 aims at improving the man-machine interface and making it possible to fully utilize the functions of the device, and furthermore, the invention as claimed in claim 2 stores image information of a barcode table for requesting an operation manual. Then, when the barcode table is output by a predetermined operation and an operation manual request is made using the barcode information read by the barcode reader, the function requested by the operator is executed based on the barcode information. By determining and outputting an operation manual by freely combining the explanation data of the operation contents for each processing step to determine the operation at the processing step that should be executed to realize the function, the operation manual request can be fulfilled. In addition to providing an operation manual that is easy to use and can fully meet the wide range of operator requirements while reducing the required capacity of the storage unit that stores explanatory data, it is also easy to use even for beginners. We aim to improve the man-machine interface and make it possible to fully utilize the functions of the device by making it possible to achieve the desired communication service request simply by reading a barcode table that outputs the desired communication service request without an operation manual. Furthermore, the invention of claim 3 is directed to a facsimile machine as claimed in claim 1.
Alternatively, by applying the invention as claimed in claim 2, it is possible to obtain an appropriate operation manual by a simple operation manual request, so that the functions of a facsimile machine can be easily and fully utilized. Another object of the invention is to obtain an appropriate operation manual by a simple operation manual request by applying the invention according to claim 1 or claim 2 to a facsimile mail device. The purpose of the invention is to enable easy and sufficient use of the functions of a facsimile mail device, and the invention as claimed in claim 5 also provides a method for manually transmitting information necessary for a service request using a bar code on a communication terminal. Then, it is converted into predetermined communication data and sent to the communication device, and the communication device analyzes the communication data to determine the service content requested by the communication terminal operator, and what should be executed to realize the service. By creating an operation manual by freely combining the explanation data of the operation contents for each processing step and sending it to the communication terminal, it is possible to easily request the operation manual, and to make it easier for the operator. We provide an operation manual that can sufficiently respond to a wide range of requests while reducing the required capacity of the storage unit that stores explanatory data, and also provide communication services that can be used even by beginners or even without the attached operation manual. It is an object of the present invention to enable the request to be realized by simply reading a barcode table that outputs the request, to improve the man-machine interface, and to make it possible to fully utilize the functions of communication equipment, and further, as claimed in claim 6. In the invention, a communication device stores image information of a barcode table for requesting an operation manual, transmits the barcode table by a predetermined operation of a communication terminal, and reads the barcode table from the communication terminal with a barcode reader. When an operation manual request is made using the barcode information provided, the communication device determines the function requested by the operator based on the barcode information,
By freely combining the operations in the processing steps that should be executed to realize the function as an operation manual by freely combining the explanation data of the operation contents for each processing step, and sending it to the communication terminal, the operation manual request can be fulfilled. In addition to providing an operation manual that is easy to use and can fully meet the wide range of operator requirements while reducing the required capacity of the storage unit that stores explanatory data, it is also easy to use even for beginners. To improve the man-machine interface and make it possible to fully utilize the functions of communication equipment by making it possible to realize a desired communication service request simply by reading a barcode table that outputs the desired communication service request without an operation manual. It is an object.

[Means to solve the problem]

In order to achieve the above object, the invention according to claim 1 provides the following steps: a barcode table is read by a barcode reader;
Information in the barcode table is used to input information such as service codes and destinations required for various service requests, and when a predetermined operation is performed, a plurality of processing steps are combined and executed according to the content of the operation, A device for creating an operation manual for equipment that realizes multiple functions and provides various service functions, comprising an input means for importing the operation contents as operation data when an operation is performed on the equipment; A data storage means for extracting and storing data necessary for creating an operation manual from among the data; an instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps; and a data storage means an editing control means that analyzes the data stored in the instruction information storage means and combines the explanation data of the operation contents in each processing step stored in the instruction information storage means to edit and create an operation manual necessary for realizing a desired function; , comprising an output means for outputting the operation manual created by the editing control means in a predetermined expression format, and a barcode processing means for analyzing the barcode information read by the barcode reader, and input by the barcode information. The invention according to claim 2 is characterized in that the operation manual is edited, created and outputted in accordance with the content of the service request received, and the invention is characterized in that the operation manual is edited, created and outputted according to the content of the service request received.
Information on the barcode table is used to input information such as service codes and destinations required for various service requests, as well as operation procedures, and multiple processing steps are combined and executed according to the operation content based on the barcode information. A device for creating an operation manual for equipment that realizes the above functions and provides various service functions, comprising an input means for importing the operation contents as operation data when an operation is performed on the equipment, and data taken by the input means. Of these, a data storage means extracts and stores data necessary for creating an operation manual, an instruction information storage means stores explanatory data of operation contents required for each of the above processing steps, and a data storage means. an editing control means that analyzes the stored data and edits and creates an operation manual necessary for realizing a desired function by combining explanatory data of the operation contents at each processing step stored in the instruction information storage means; An output means for outputting the operation manual created by the editing control means in a predetermined expression format, a storage means for storing image information of a barcode table for requesting the operation manual, and a storage means for storing the image information of the barcode table for requesting the operation manual, and barcode processing means for analyzing, and when a predetermined operation is performed, outputs image information of a barcode table for requesting an operation manual as a predetermined barcode table, and reads the barcode table by a barcode reader. The invention according to claim 3 is characterized in that when the barcode information is read and the operation manual request contents are input, the operation manual is edited/created and outputted according to the operation manual request contents of the barcode information. In the invention according to claim 1 or claim 2, the device is a facsimile device, and the invention according to claim 4 is characterized in that in the invention according to claim 1 or claim 2, the device is a facsimile mail device. The invention according to claim 5 is characterized in that a barcode table is read by a barcode reader in a communication terminal, and information such as a service code and a destination necessary for various communication service requests is obtained based on the information on the barcode table. When an input is made and a predetermined operation is performed, a communication device that communicates with the communication terminal receives operation data corresponding to the operation content, and executes a combination of multiple processing steps according to the operation data. , an operation manual creation device for a communication system that realizes multiple functions and provides various communication services, wherein the communication terminal converts barcode information read from a hardcode reader into predetermined communication data. comprising a transmission control means for transmitting data to a communication device, the communication device comprising: a reception control means for receiving operation data and communication data of barcode information from the communication terminal; and an operation manual created from the data received by the reception control means. a data storage means for extracting and storing data necessary for the processing; an instruction information storage means for storing explanatory data of the operation content required for each of the above processing steps; and an analysis of the data stored in the data storage means. an editing control means for editing and creating an operation manual necessary for realizing a desired function by combining explanatory data of operation contents in each processing step stored in an instruction information storage means; A communication terminal, comprising: a transmission control means for transmitting a written operation manual to the communication terminal in response to a request from the communication terminal; and a barcode processing means for extracting and analyzing barcode information from the data received by the reception control means. The invention according to claim 6 is characterized in that a communication service request is transmitted to a communication device using barcode information from the communication terminal, and the communication device creates and transmits an operation manual corresponding to the content of the service request. When a predetermined operation is performed, a communication device that communicates with the communication terminal receives operation data corresponding to the operation content, performs a combination of multiple processing steps according to the operation data, and performs multiple processing steps. A device for creating an operation manual for a communication device that realizes functions and provides various communication services, comprising: a reception control means for receiving operation data from the communication terminal; and an operation manual from among the data received by the reception control means. a data storage means for extracting and storing data necessary for the creation; an instruction information storage means for storing explanatory data of operation contents required for each of the above processing steps; and an instruction information storage means for storing the data stored in the data storage means. an editing control means that edits and creates an operation manual necessary for realizing a desired function by combining explanatory data of the operation contents at each processing step that is analyzed and stored in the instruction information storage means; a transmission control means for transmitting the received operation manual to the communication terminal in response to a request from the communication terminal; a storage means for storing image information of the barcode table for requesting the operation manual; and a barcode table transmitted from the communication terminal. barcode processing means for analyzing the information of; and when a predetermined operation is performed from the communication terminal, transmitting image information of a barcode table for requesting an operation manual stored in the storage means to the communication terminal; When the barcode table is read by a barcode reader on a communication terminal and the request for an operation manual is sent, an operation manual is edited and created according to the request for an operation manual in the barcode information and then sent. This is a characteristic feature.

Hereinafter, a detailed description will be given based on examples.

FIGS. 1 to 18 are diagrams showing an embodiment of the operation manual creation device according to each invention of the present application, which is applied to a facsimile mail device and a facsimile device.

FIG. 1 is a detailed diagram of the facsimile mail device 1. The facsimile mail device 1 includes a system control section 2, a disk control section 3.4, a Freonbi disk device 5, a hard disk device 6.7, and a host interface section 8. ,
It includes communication processing units FCUI to FCOn, a barcode reader part 9, and the like.

The system control unit 2 controls the facsimile mail device 1 according to a program stored in the internal memory, the Fronbi disk device 5, or the hard disk device 6.7.
In particular, the writing and reading of image data to and from the floppy disk device 5 and hard disk device 6.7, as well as the communication processing units FC1ll to FCU.
The facsimile mail device 1 executes the sequence by controlling the facsimile mail device 1. The facsimile mail device 1 has various functional services such as a proxy communication function, a broadcast function, a confidential communication function, a specified time transmission function, a bulletin board service function, a post office box function, and a serial mail function. The communication processing unit FC executes and controls each of these functions.
This is performed by controlling UI to FCUn.

In addition, in order to use each of these functions of the facsimile mail device 1, a communication terminal (for example, a facsimile machine) connected to the facsimile mail device 1 performs certain operations on the facsimile mail device 1 to request a service. If necessary, in the present invention, as will be described later, the communication terminal can request the facsimile mail device 1 for an operation manual showing the operation contents of this service request.

The disk control section 3 and the disk control section 4 control the drive of the floppy disk device 5 and the hard disk device 6.7, and the floppy disk device 5 and the hard disk device 6.7 store basic programs and various data as a facsimile mail device. In particular, it stores messages sent from communication terminals and messages sent from a host device (described later).

The host interface unit 8 includes a host device, for example,
A computer device or the like is connected, and the host interface unit 8 executes communication control with the host device. What is connected to this host interface section 8 is not limited to host devices such as computer devices,
For example, it may be another facsimile mail device. The host interface section 8 includes a DMAC (direct memory access controller) that directly connects the host device and the facsimile mail device 1, and a communication control section that connects the host device and the facsimile mail device 1 via a line. etc. are used.

The communication processing units FCUI to FCIJn are provided as many as the number of storage lines, and each communication processing unit FCUI to FCUn is
As shown in the figure, the communication processing units FCUI and FCUn include a network control unit 11, a modem 12, a communication control unit 13, a manual generation buffer 14, an encoding/decoding unit 15, a channel control unit 16, a control program storage unit 17, ○MR
Processing section 18, data storage section 19, storage memory 20, instruction information storage section 21, system information storage section 22
, an editing control section 23, a bus control section 24, a barcode information storage section 25, a barcode information analysis section 26, and the like.

Lines L1 to Ln are connected to the network control unit 11, and the line L
For example, telephone lines are connected to 1 to Ln. The network control unit 11 is what is called an AA-NCU, and performs automatic call origination and call termination processing.

Modem 12 modulates the transmitted signal and demodulates the received signal.

The communication control unit 13 exchanges facsimile control signals with a communication terminal (for example, a facsimile machine) connected via the lines L1 to Ln, and executes a facsimile communication procedure.

In the manual generation buffer 14, operation manuals for each invention of the present application, which will be described later, are expanded.

The encoding/decoding unit 15 encodes the message using a predetermined encoding method, and also decodes the encoded message.

The control program storage unit 17 includes communication processing units FCUI to F
The basic program as CUn and the operation manual generation/output processing program of each invention of the present application are stored, and the channel control section 16 controls each section of the communication processing sections FCUI to FCUn according to the program in the control program storage section 17. It executes the sequence as the communication processing units FCUI to FCUn, and also executes the operation manual generation/output processing of each invention of the present application.

The OMR processing unit (OMR processing means) 18 determines whether the received message is
Detection of whether or not the received message is an MR sheet message, and when the received message is an OMR sheet message, the received OMR
Marks made on the OMR sheet and mark positions are detected from the electronic message on the sheet, and the detection results are stored in the storage memory 20.

The data storage unit (data storage means) 19 includes lines L1 to L
Out of the data (telegrams, dial tone, etc.) sent from the other party's communication terminal via n, only the data necessary for creating the operation manual is stored, and the data necessary for creating the operation manual is, for example, the operation manual. The requested command, the type of operation manual requested (that is, the type of service function that the other operator requests from the facsimile mail device 1), the type of the other operator (for example, the ID of the other party's terminal, the operator ID, etc.), and the other operator's This is data related to data indicating the level of proficiency.

As described above, the storage memory 20 includes the OMR processing unit 18
Temporarily stores the detection results of the OMR sheet messages detected by ○ and messages other than the MR sheet when transferring them to the Fronbi disk device 5 or hard disk device 6. When transmitting the message in 7 through the communication processing units FCUI to FCUn, - hours are stored.

The instruction information storage unit (instruction information storage means) 21 stores explanation data of the operation contents on the communication terminal required for each of a plurality of processing steps to realize the service (function) provided by the facsimile mail device 1. Remember. That is, when requesting a service from the facsimile mail device 1, a certain operation is requested for each of the processing steps PO to P11, as shown in FIG. Explanatory data explaining the operation details required at the communication terminal for each pH is stored in advance. Therefore, the instruction information storage unit 21 stores processing steps PO to pH necessary for realizing each function of the facsimile mail device 1.
It is only necessary to store explanatory data for each function, and there is no need to store multiple types of help information corresponding to the individual's proficiency level for each function, unlike in the past.

The system information storage unit 22 stores predetermined system information required to realize the functions of the facsimile mail device 1, and this system information includes, for example, user ID 6. No. and destination ID.

In addition, there is a destination telephone number (Te1.No).

When there is a request for an operation manual, the editing control unit (editing control means) 23 analyzes the data stored in the data storage unit 19 and determines the type of operation manual requested by the other operator (i.e., the purpose of the operator). The instruction information storage unit 21 stores explanatory data for each of the processing steps PO to pH necessary to realize the desired functions of the facsimile mail device 1 and the proficiency level of the operator. , and edit and create it as an operation manual in the manual generator sofa 14. Further, at this time, if the system information storage unit 22 stores system information necessary to realize the function, the operation manual is created by incorporating this system information. In addition, the editing control unit 23 responds to the operation manual request based on the barcode information input from the barcode information analysis unit 26 using the barcode information for operation manual request stored in the barcode information storage unit 25, which will be described later. Edit and create operation manuals that include barcode information.

A barcode information storage unit (storage means) 25 stores barcode information for requesting an operation manual as image data (image information).
be memorized as .

The barcode information analysis unit (barcode processing means) 27 analyzes the barcode information input from the barcode reader part 9 or the barcode information received by the network control unit 11, and analyzes the analysis results (service request contents, operation manual request) is output to the editing control section 23.

The barcode reader part 9 includes a barcode reader 26 and a code reader control section 27, and the barcode reader control section 28 converts the barcode information read from the barcode table by the barcode reader 27 into a predetermined encoding method. It is encoded, converted into a PB (button button) signal, and sent to the lines L1 to Ln via the network control section 11.

This facsimile mail device 1 includes each communication processing unit FCU.
Lines L1 to Ln are housed for each of I to FCUn, and facsimile communication is performed with the other communication terminal connected via these lines L1 to Ln. When the facsimile mail device 1 receives a service request from a communication terminal connected via the lines L1 to Ln, it analyzes the requested service and provides the service. This service request can be made using an MR sheet, or can also be made using a tone signal or the like.

When the other party's communication terminal makes a service request using the OMR sheet, the facsimile mail device 1
The processing unit 18 reads the mark position on the OMR sheet and develops the reading result in the storage memory 20. The channel control unit 16 analyzes the contents of the storage memory 20, determines the contents of the service request, and executes the requested service.

For example, when the service request is for a time-specific transmission service, the facsimile mail device 1 temporarily stores the received encoded message in the storage memory 20, encodes and
After decoding in the decoding unit 15 and re-encoding using a predetermined encoding method, or directly via the bus control unit 24 to the floppy disk 5 or hard disk 6.
．． Accumulates to 7.

Thereafter, at the specified sending time, the message is read from the floppy disk 5 or hard disk 6.7,
The data is transferred to the vacant communication processing units FCUI-F, CU n via the bus control unit 24 thereof. Communication processing unit FCU1=
FCUn temporarily stores the transferred message in storage memory 2.
The data is stored as 0 and re-encoded by the encoding/decoding unit 15 using a predetermined encoding method, or it is transmitted as is to the designated destination.

The network control section 11, modem 12, and communication control section 13 constitute reception control means for receiving operation data and barcode information from a communication terminal, and the barcode reader portion 9 of the facsimile mail device 1 and the barcode reader part 9 (not shown) However, the keyboard and its control section constitute an input means for inputting the operation contents as operation data when an operation is performed on the facsimile mail apparatus 1 as a device.

Next, the effect will be explained.

As described above, when a service request is received from a communication terminal, the facsimile mail device 1 provides the requested service, but if the operator of the communication terminal does not know how to operate it, A manual request is accepted, an operation manual corresponding to the service (function of facsimile mail device 1) requested by the operator is created and sent to the communication terminal.

That is, when the operator of the communication terminal requests the facsimile mail device 1 for an operating manual, he first calls the facsimile mail device 1 and requests the operating manual. This request for the operation manual can be made using a tone signal by performing key operations according to voice guidance from the facsimile mail device 1, or can be made using an OMR sheet or barcode table. You can also make a request.

For example, when requesting an operating manual using an OM-R sheet, an OMR sheet 30 (see FIG. 3) prepared in advance for requesting an operating manual is used to request the operating manual. For example, as shown in FIG. 3, this OMR sheet 30 for requesting an operation manual includes a start mark 30a, an initial inclination permissible limit determination mark 30b, a guide mark 30c, and the like as a normal OMR sheet.
, a mode switching mark 30d, a field number 30e, a free area division designation mark 30f, an end mark 30g, etc., as well as marks specially provided for requesting an operation manual, that is, an inquiry mark 30h, and a voice guidance required/unnecessary mark. 301, mail type (service type) mark 30J, whether or not time is specified, and specified time mark 30, etc.

When an operator of a communication terminal requests an operation manual using the OMR sheet 30, he calls the facsimile mail device 1 and sends an OM to the communication terminal (for example, a facsimile device).
All you have to do is read the R sheet 30 and send it.

Next, we will discuss the process in the facsimile mail device 1 in the fourth section.
This will be explained based on FIGS.

As shown in FIG. 4, when the facsimile mail device 1 receives an incoming call (step S1), it receives a user ID (step S2), and checks whether the received user ID is registered (step S3). This user ID is for using the facsimile mail device 1 and is stored in the system information storage section 22. If the received user ID is not registered, error processing is performed (step S4), and whether the user ID is to be re-input is checked (step S5). If re-input is to be performed, the process returns to step S2. After receiving the user ID, if you do not want to re-enter it, perform error processing and disconnect the line, and end this flow (steps S6 and S7).
).

If the received user ID is registered in step S3, a check is made to see if the order is from a PBI-line (step S8), and if it is a PB order, the PB order is received (step S39).
). When the reception of the PB ordering is completed, check whether the ordering is normal or not (step 510);
When the ordering is performed normally, reception of the message is started (step 511). When the reception of all the messages is completed (step 12), check whether the messages were received normally (step 513). If the messages were received normally, the lines Ll to Ln are disconnected. The reception process ends (step 514). If the message is not received normally in step S13, error handling is performed and then the lines L1 to Ln are disconnected (step S15.514). Also, step 310
If the ordering using the PB tone is not performed normally, error handling (for example, feed hacking to the communication terminal indicating that the ordering was not performed normally) is performed (step 516), and the information is re-inputted. (step 517). If re-input is to be performed, the process returns to step S9 to receive the ordering from the PBI-phone, and if re-input is not performed, error handling (for example, a notification to the communication terminal to disconnect the line) is sent. After performing the feed bank, etc.), the lines L1 to L
n cuts are made (step S15.514). Steps S9 to S17 described above are the flow of the normal service request receiving process of the facsimile mail device 1.

On the other hand, if it is determined in step S8 that the ordering is not by PB tone, it is checked whether the inquiry is a manual inquiry by PB tone (step 518). P.B.
)--n, the PB manual inquiry is received, and when the reception of the PB manual inquiry is completed, it is checked whether the inquiry is normal (steps 319, S20). If the process is not successful, after performing error handling,
The lines L1 to Ln are disconnected (steps S6 and S7).

If the inquiry request is successfully made, the lines L1 to Ln are disconnected - step 521).

Analysis of inquiries (analysis of request contents of operation manual)
(Step 522). Next, step 523 checks whether the contents of the inquiry request are normal.
). If the content of the inquiry request is not normal, this flow is terminated by performing error processing, such as notifying the communication terminal that the content of the inquiry request is not normal (
Step S24).

If the content of the inquiry is normal, operation manual editing processing and operation manual output processing are performed, and this flow is ended (step S25.526). As for this operation manual output process, the created operation manual may be sent directly to the communication terminal that has requested the operation manual, or it may be sent to a post office box of the facsimile mail device 1 and the operation manual may be sent to the communication terminal that has requested the output. May be sent at any time.

On the other hand, if it is determined in step S18 that the inquiry is not a manual inquiry by PB), the message is received (step 527), and whether the received message is an OMR sheet message or not, the message is received.
Also, it is checked whether it is an ○MR sheet for inquiry, that is, for requesting an operating manual (step 328.
529). If the request is not an inquiry request (operation manual request), ordering processing using the OMR sheet is performed (step 530). That is, the received OMR
The OMR processing unit 18 reads the mark position on the OMR sheet from the message on the sheet and develops it in the storage memory 20, and the channel control unit 16 analyzes the content of the OMR sheet developed in the storage memory 20 to determine the ordering content. to judge. Check whether the ordering has been carried out normally (step 531); if the ordering has not been carried out normally, after performing error processing, the lines L1 to Ln are disconnected (step S32.514). If the ordering is performed normally, the message is received, and when all the messages are received normally, the line Ll
- Disconnect Ln and end this flow (Step, Step Sll)
~515).

In step 329, when the inquiry request (operation manual request) is made, the inquiry processing using the OMR sheet (
Step S33.520) Checks whether the operation manual request (operation manual request) was performed normally. If not, after performing error processing, the line LL-
Cut Ln (steps S6, S7).

If the inquiry request is successfully made, the lines L1 to Ln are disconnected - step 521).

Analysis of inquiries (analysis of request contents of operation manual)
(Step 522). Next, step 523 checks whether the contents of the inquiry request are normal.
). If the content of the inquiry request is not normal, this flow is terminated by performing error processing, such as notifying the communication terminal that the content of the inquiry request is not normal (
step 524).

If the content of the inquiry is normal, operation manual editing processing and operation manual output processing are performed, and this flow is ended (step S25.826).

Next, the inquiry analysis process in step S22 will be explained.

Each of the communication processing units FCUI to FCUn reads the mark position of the OMR sheet 30 from the received message of the OMR sheet 30 for requesting an operation manual in the OMR processing unit 18 and develops it in the storage memory 20. The channel control unit 16 analyzes the contents of the OMR sheet and determines the contents of the operation manual request.

That is, the channel control unit 16 analyzes the contents developed in the storage memory 20, and as shown in FIG.
Determine whether voice guidance is necessary (step R1)
. OM R sheet voice guidance mark 30i
If it is determined that there is a mark at the key position, set the system parameter do to aO (step R2),
If it is determined that the voice guidance mark 301 on the OMR sheet has a mark in the negative position, the system parameter do is set to al (step R3). Here, the system parameters are parameters that determine which processing step PO-pH to move to next when moving from each processing step PO-pH shown in FIG. 2 to the next processing step PO-pH. , as shown in FIG. 6, is stored in a buffer for storing system parameters formed in the instruction information storage section 21. The system parameter dO is the parameter for whether voice guidance is required, and the system parameters d1, d2, and d3 are for selecting a post office box or bulletin board, whether or not to specify the time, and the destination I.
d4 stores the parameter of whether to input by D and No or manually by telephone number (Te1.No).

After setting the necessity of voice guidance and its system parameters, the channel control unit 16 then determines whether or not it is a post office box service (step R4). If it is not a post office box service, the system parameter di is set to b2 and a check is made to see if there is a post office box N09 (a serial number given to the message that the user inserts into the post office box) (steps R5 and R6). If there is a post office box No. 0, store that post office box No. 0 in the system information storage unit 22.
If the post office box No. is not available, the process proceeds to the next step (step R7).

In step R4, if it is not a post office box service, check whether it is a bulletin board service (step R8); if it is a bulletin board service, set the system parameter dl to bl.
It is checked whether there is a bulletin board N00 (a serial number given to a message that a user submits to a bulletin board) by setting it to the bulletin board (steps R9 and R10). If bulletin board No. 0 exists, the bulletin board No. 0 is stored in the system information storage unit 2.
2 and proceed to the next step (step R11).
If there is no bulletin board No. 8, the process directly advances to the next step.

If it is not a bulletin board service in step R4, a check is made to see if it is a normal message (step R12), and if it is not a normal message, an error process is performed and the flow ends (step R13). If it is a normal message, the system parameter d1 is set to d2 and the process moves to the next step (step R14).

Once the system parameters have been set depending on whether the message is a post office box, a bulletin board, or an ordinary message, a check is then made to see if the time is specified (step R15), and if the time is not specified, the system parameter d2 is set to d3. (Step R16). This system parameter d3 will be set again in later processing. When specifying the time, set the system parameter d2 to b3 in step R.
17) Check whether the specified time is normal (step R18). If the specified time is not normal, perform error processing and end this flow (Step R19); if the specified time is normal, the specified time is stored in the system information storage unit 22 and the destination is Te1. N.

Checks whether it is specified by (step R20, R
21). The destination is Te1. If the designation is No, the system parameter d3 should be set to b4 in step R22.
), proceed to the next process. The destination is Tel.

If no is specified, the destination is ID, N.

It is checked whether it is specified by (step R25).

If the destination is not specified by Tel, No. or ID, No., it may be determined that it is an error.

Next, this operation manual creation process will be explained based on the flowchart shown in FIG.

The editing control unit 23 first sets the counters n, m, and j2 to 0.
The code of processing step Pn is stored in the manual generation buffer 14 (step Q2). That is, first, processing step P
The code of O is stored in the manual generation buffer 14.

Next, the editing control section 23 reads the instruction information storage section 21.
The system parameters of this processing step Pn (such as the system parameters do-d4 set in FIG. 5.6 above) are read from step Q3), and it is checked whether the system parameters are ``0'' (step Q4).

If the system parameter is 0, processing step Pn
Read the address of the explanatory data corresponding to the system parameter "0P" and the code of the next processing step Pn,
Store in manual generation buffer 14 (step Q5
). On the other hand, when the system parameter is not "On", the system parameter dm is stored in the system information storage unit 22.
In step Q6), the address of the explanatory data corresponding to the processing step Pn and the system parameter dm and the code of the next processing step Pn are read from the instruction information storage section 21, and the manual generation buffer 1 is read out.
4 as address A2 (step Q7). That is, as shown in FIG. 8, the processing step Pn and the system parameters correspond to each other, and when the processing step Pn and the system parameters are determined, the next processing step Pn is determined, The processing step Pn
Explanatory data is determined. Therefore, by freely combining the processing step Pn and the system parameters, the next processing step Pn can be freely set, and the explanatory data necessary for the operation at this processing step Pn can be freely combined.

In this way, first, when the address setting of the next processing step 7''Pn corresponding to the processing step PO, the system parameter aO, and the explanatory data of the system parameter dm is completed, m11 is set as the parameter m.
8) Check whether it is the final processing step Pn (step Q9).

If it is not the final processing step Pn, the process returns to step Q3 and similarly stores the address of the next processing step Pn and explanatory data in the manual generation buffer 14 based on the system parameters for each processing step Pn (step Q3 ~Step QB). When the above processing is repeatedly executed up to the final processing step Pn, the manual generation buffer 14 contains the codes of the processing steps Pn necessary for executing the service requested by the operator in the order of address A2 and the processing steps thereof, as shown in FIG. The address of the explanation data in Pn is expanded.

Therefore, by freely setting system parameters, processing steps Pn corresponding to each of the multiple functions of the facsimile mail device can be set, and explanatory data for each processing step Pn corresponding to the desired function can be freely set. Can be combined.

Next, the service code stored in the system information storage unit 22 is read out (step Qll), a part of the corresponding header is taken out, and as shown in FIG. (Step Q12).

Here, the counter l should be set to "0" in step Q13.
), Address AI! , and expands it into the character data area 70b of the operating manual of the manual generation buffer 14 (step Q14). In addition, explanatory figures (stored in advance in the instruction information storage unit 21 in association with the explanatory data of the processing step Pn, or independently independent of the explanatory data) and the system information storage unit 22 The system information (Te1.No, ID, No., etc.) is read out and developed in the image area 70c of the manual generation buffer 14 (step Q15). When the expansion of each data at the corresponding address to the manual generation buffer 14 is completed, it is checked whether it is the final data (step Q16), and if it is not the final data, the counter ! 1
(f=42+1) and step Q1
Return to 4. Similarly, explanatory data, explanatory figures, and system information for each address Al entered in the manual generation buffer 14 are expanded to the manual generation buffer 14,
When the processing is completed for all addresses A2, the operation manual editing/generation processing is ended.

The operation manual developed in the manual generation buffer 14 in this way is output from the facsimile mail device 1 to the communication terminal that has requested the operation manual, and the communication terminal receives the operation manual 71 as shown in FIG. can be taken. The operator of the communication terminal who has received the operation manual can receive the intended service of the facsimile mail device 1 by looking at the transmitted operation manual and performing the operations as described in the operation manual. I can do it.

This output process can be sent directly when the generation of the operation manual is completed, or it can be sent to the post office box of the facsimile mail device 1 and sent when there is a request from the communication terminal to send the operation manual of the post office box. You may
The output method is not limited.

In the above embodiment, a case is explained in which an operation manual is requested from a communication terminal, but the operator of the facsimile mail device itself can operate the facsimile mail device itself or operate the facsimile mail device from the keyboard etc. The same can be applied to the case where an operation manual is requested regarding the operation of a service request.

Therefore, the facsimile mail device 1 as a device edits an operation manual for the operations necessary to realize the functions of the device requested by the operator by freely combining explanatory data for each processing step necessary to realize the functions. - Can be created and output. As a result, it is possible to generate and provide an operation manual that can fully meet the wide range of operator demands without using a large-capacity storage means. In addition, it is possible to provide an operation manual for the series of operations necessary to realize the functions of the device, from the beginning to the completion of the operation. functions can be reliably realized. Therefore, the man-machine interface can be improved and the functions of the equipment can be fully utilized.

The facsimile mail device 1 also includes a barcode reader part 9 as an input device other than the keyboard.
It is also possible to request an operating manual by inputting barcode information from this barcode reader part 9. The barcode information for requesting an operation manual is stored in the barcode information storage section 25 in advance as image data, and the barcode information for requesting an operation manual is outputted by operation from the keyboard or from the communication terminal. It has become.

Therefore, a facsimile device is applied as a communication terminal, and an operation manual request using barcode information in the communication system between the facsimile mail device 1 and the facsimile device will be explained.The facsimile device applied to this embodiment is shown in FIG. I will explain.

FIG. 12 is a block diagram of the facsimile machine 31,
The facsimile device 31 has an operation manual creation function and a barcode input function.

In FIG. 12, the facsimile device 31 has 5 CU (
system control section) 32, scanner section 33, printer section 3
4. Motor section 35, encoding/decoding section 36, communication control section 37, modem I/F section 38, modem section 39, transmission/reception signal conversion section 40, NCU 41, NCU control section 42, operation panel 43, barcode reader 44, barcode reader control unit 45, paper sensor 46, manual creation unit 4
7, a telephone section 48, and the like.

The 5CU 32 controls each part of the facsimile machine 31 according to the program stored in the internal memory to execute the sequence as the facsimile machine 31, and also executes the sequence based on key operations from the operation panel 43 and barcode information from the barcode reader 44. It controls the manual creation section 47 to output operation manuals for realizing its own various functions.

The scanner unit 33 includes an image sensor 51, an image sensor driver 52, and a sensor I/F 53.
The image sensor 51 reads the image of the document conveyed by the motor unit 35 line by line and outputs it to the encoding/decoding unit 36 via the sensor I/F 53. The image sensor driver 52 controls the image sensor 51 and controls the timing of reading the original image.

The printer section 34 is composed of a thermal head 54, a thermal head driver 55, and a thermal head I/F, and receives the received image data input from the encoding/decoding section 36 to the thermal head/F56. drives and controls the thermal head 54 to record directly on swear recording paper or indirectly on regular recording paper via an ink sheet.

The motor section 35 includes motors 57 and 58, and a motor driver 5.
9 and a pulse motor control section 60,
A drive signal is output from the pulse motor control section 60 to the motors 57 and 58 via the motor driver 59 at a predetermined timing to control the conveyance of the document read by the scanner section 33 and the conveyance of the recording paper recorded by the printer section 34. .

The encoding/decoding section 36 encodes the original image data input from the scanner section 33 using a predetermined encoding method and outputs it to the modem I/F section 38.
The encoded received image data input from 8 is decoded and output to the printer section 34.

The communication control unit 37 exchanges facsimile control signals with a communication terminal (facsimile mail device 1) connected to the NCU 41 via a telephone line, and executes facsimile communication procedures.

The modem I/F section 38 sends and receives image data and facsimile control signals between the encoding/decoding section 36 and the communication control section 37 and the modem section 39.

The modem section 39 modulates the transmitted signal and demodulates the received signal.

The transmission/reception signal conversion section 40 is composed of LPF (low pass filter) 61, 62, HYB (hybrid coil) 63, etc., and transmits and receives transmission signals and reception signals between the modem section 39 and the NCU 41.

The NCU 41 is controlled by an NCU control unit 42, and performs automatic light processing, incoming call processing, and the like.

The operation panel 43 includes various operation keys such as a numeric keypad and a start key, and a display (for example, a liquid crystal display).
The facsimile machine 31 inputs various commands through key operations, and displays the input contents and various information transmitted from the facsimile machine 31 to the operator on a display.

The barcode reader control section 44 encodes the barcode information read from the barcode table by the barcode reader 45 using a predetermined encoding method, converts it into a PB signal, and sends it to the telephone line via the NCU control section.

The paper sensor 46 detects recording paper set in the printer section 34 and outputs the detection signal to the 5CU 32.

The manual creation unit 47 uses the manual generation Ha Nofa 6
4, an instruction information storage section 65, a system information storage section 66, an editing control section 67, a barcode information storage section 68, a barcode information analysis section 69, and the like.

The manual generation buffer 64 includes the facsimile device 3
An operation manual for implementing the various functions of 1 will be developed.

The instruction information storage unit (instruction information storage means) 65 stores explanatory data of operation details required for each of a plurality of processing steps to realize the service (function) provided by the facsimile device 31. That is, when requesting a service from the facsimile machine 31, a certain operation is required for each processing step PO-pH as shown in FIG.
Explanatory data explaining the operation details required for each of the processing steps PO to pH is stored in advance. Therefore, the instruction information storage unit 65 only needs to store explanatory data for each processing step PO-pH necessary to realize each function of the facsimile device 31, and the There is no need to memorize various types of help information that correspond to your level of proficiency.

The system information storage unit 66 stores predetermined system information required to realize the functions of the facsimile machine 31, and this system information includes, for example, the user ID, number, and destination ID, N.

Furthermore, there is a destination telephone number (Te1.No), etc.

When there is a request for an operation manual, the editing control unit (editing control means) 67 analyzes the key operation information input from the operation panel 43 and determines the type of operation manual requested by the operator (i.e., the purpose of the operator). The function of the facsimile machine 31) and the operator's proficiency are determined.
Explanatory data for operations for each processing step PO-pH required to realize the intended function of the facsimile device 31 is read from the instruction information storage section 65 and edited and created as an operation manual in the manual generation buffer 64.

Further, at this time, if the system information storage unit 66 stores system information necessary to realize the function, the operation manual is created by incorporating this system information. In addition, the editing control section 67 includes the barcode information analysis section 6
In response to the operation manual request based on the barcode information input from 9, an operation manual including the barcode information, which will be described later, is edited and created using the barcode information for operation manual request stored in the barcode information storage section 68. .

A barcode information storage unit (storage means) 68 stores barcode information for requesting an operation manual as image data (image information).
be memorized as

The barcode information analysis section (barcode processing means) 69 analyzes the barcode information input from the barcode reader control section 44 or the received barcode information received by the NCU 41 and detected by the modem section 39 or the communication control section 37. , and outputs the analysis results (service request contents and operation manual request) to the editing control section 67.

The telephone section 48 is switched by the NCU 41 and connected to a telephone line, so that it is possible to talk to the other party using the telephone function.

For this facsimile device 31, the manual creation section 47 edits and creates an operation manual for realizing the functions of the facsimile device 31, similar to the manual creation process shown in FIGS. 2 to 11 for the facsimile mail device 1. The operating manual can be printed out from the printer unit 34 and provided to the operator of the facsimile machine 31.

Further, by making a call from the facsimile device 31 to the facsimile mail device 1 and transmitting an operation manual request, the facsimile mail device 1 can make a call to the facsimile mail device 1 and transmit the operation manual request.
The operation manual for using the services of the facsimile mail device 1 as shown in the figure is sent to the facsimile device 3.
1, and the functions of the facsimile mail device 1 can be easily and fully utilized from the facsimile device 31. That is, since the facsimile machine 31 outputs an operation manual for the facsimile machine 31 and an operation manual for the facsimile mail machine 1 that are suited to the proficiency level of the operator of the facsimile machine 31, the operator of the facsimile machine 31 has the facsimile machine at hand. Even without the operation manual attached to the facsimile device 31 or the facsimile mail device 1, various desired functions of the facsimile device 31 and the facsimile mail device 1 can be reliably realized.

Furthermore, in this embodiment, the facsimile mail device 1 and the facsimile device 31 use barcode information to request an operating manual, and manually input operation information and destination information. Regarding the operation manual request using information, the flowchart shown in Fig. 13 and the first
This will be explained according to the communication sequence shown in FIG.

The flowchart in FIG. 13 shows a case where the facsimile device 31 requests the facsimile mail device 1 for an operation manual.

First, in the facsimile device 31, the facsimile device 3
In step T1), if the use of the barcode reader 45 is selected by the operation of the operation panel 43 by the operator 1, an image is stored in the barcode information storage section 68 in advance. A barcode sheet 72 for inquiry requests as shown in FIG.
5 (step T2).

At this time, the barcode information inputted by reading the barcode sheet with the barcode reader 45 is encoded by the barcode reader control section and inputted to the barcode information analysis section 69.

The barcode information analysis unit 69 checks whether all of the input and encoded barcode information has been correctly encoded (step T3), and if it has not been correctly encoded, displays an instruction to request re-input. (Step T4). When all the input and encoded barcode information is normal, the communication control unit 37
U41 calls the facsimile mail device 1 (step T5) (see FIG. 14), and in response to the response of the facsimile mail device 1, sends out the input user 10 (steps T6, T7) (see FIG. 14). ).

Next, the sent user ID is confirmed by the facsimile mail device 1, and when the use of the facsimile mail device 1 is approved by the facsimile device 31 (step T8).
, sends the barcode information of the input inquiry request to the facsimile mail device 1 (step T9) (first
(See Figure 4). Next, when a reception completion signal of the transmitted inquiry request information is transmitted from the facsimile mail device 1 (step T10), the line is disconnected and this flow ends (step T11) (see FIG. 14).

Inquiry requests based on barcode information from the facsimile device 31 as described above are sent to the facsimile mail device 1.
The barcode information analysis unit 26 analyzes the information and notifies the editing control unit 23. The editing control unit 23 edits and creates operation manual sheets 73 to 75 containing barcode information as shown in FIGS. Sent out.

Operating manual sheet 73.74 shown in Figure 16.17
In the operation manual sheet 75 shown in FIG. 18, the number data that needs to be input in each operation procedure is read and input using the barcode reader 45. In the operation manual sheet 75 shown in FIG. It is designed to be input.

The barcode information displayed on these operation manual sheets 73 to 75 is stored as image data in the barcode information storage section 25 in the facsimile mail device 1, and the editing control section 23 makes an inquiry request. It is used as necessary when editing and creating operation manuals depending on the content. It goes without saying that the barcode reader part 9 of the facsimile mail device 1 can also make inquiry requests using barcode information.

Therefore, by making it possible to input information using a barcode reader in the facsimile device 31 and the facsimile mail device 1, and by making it possible to edit and create a barcode sheet for requesting an operation manual inquiry and output it, the facsimile device 31 and the facsimile mail device 1 When an operator requests an operation manual to implement various functions of the facsimile mail device 1, he or she can input it by simply reading a barcode sheet with a barcode reader without having to perform complicated key operations. Even if the barcode sheet is not at hand, the operator can
A barcode sheet can be obtained immediately with a simple key operation, and even if there is no operation manual attached to the device, operation inquiries can be made even more easily, and the desired function can be reliably achieved. I can do it. the result,
The man-machine interface of both the facsimile mail device and the facsimile device can be improved, and the functions of the equipment applied to the communication system can be fully utilized.

[Effects] According to the invention as claimed in claim 1, the information necessary for the service request is inputted in the form of a barcode, the service function requested by the operator is determined based on the content of the service request based on the barcode information, and the service function is executed. The operations in the processing steps that should be executed to achieve the above are created and output as an operation manual by freely combining the explanatory data of the operation contents for each processing step, making it easy to request an operation manual. At the same time, we provide an operation manual that can sufficiently respond to a wide range of operator demands while reducing the required capacity of the storage unit that stores explanatory data, and also provide an operation manual that can be used even by beginners and those who do not have an attached operation manual. It is possible to realize the desired communication service request even when using the device, improve the man-machine interface, and fully utilize the functions of the device.

According to the second aspect of the invention, image information of a barcode table for requesting an operation manual is stored, the barcode table is outputted by a predetermined operation, and the barcode table is read by a barcode reader. When an operation manual request is made based on the information, the function requested by the operator is determined based on the barcode information, and the operation at the processing step to be executed to realize the function is explained. Since we create and output an operation manual by freely combining explanatory data, we make it easy to request an operation manual, and we also provide an explanation of an operation manual that can fully respond to a wide range of operator requests. In addition to reducing the required capacity of the storage unit that stores data, even beginners can achieve this by simply reading the barcode table that outputs the desired communication service request, even without the attached operating manual. The man-machine interface can be improved and the functions of the equipment can be fully utilized.

According to the invention as claimed in claim 3, in the facsimile machine, since the inquiry request to the facsimile machine itself and communication equipment can be made manually using barcode information, an appropriate operation manual can be obtained by a simple operation manual request. This allows you to easily and fully utilize the functions of your facsimile machine.

According to the fourth aspect of the present invention, in the facsimile mail device, an operation inquiry request from the facsimile mail device itself or a communication terminal can be input using barcode information, so that an appropriate operation manual can be input by a simple operation manual request. You can easily and fully utilize the functions of your facsimile mail device.

According to the invention set forth in claim 5, when information necessary for a service request is inputted in a barcode at a communication terminal, it is converted into predetermined communication data and transmitted to a communication device, and the communication device analyzes the communication data. Determine the service content requested by the operator of the communication terminal, and create an operation manual for the operations to be performed in the processing steps to realize the service by freely combining the explanatory data of the operation content for each processing step. This makes it easy to request an operation manual, and also reduces the required capacity of the storage section to store explanatory data so that the operation manual can fully respond to a wide range of operator requests. In addition to providing products with reduced costs, even beginners can
In addition, it can be achieved simply by reading the barcode table that outputs the desired communication service request without the attached operation manual, improving the man-machine interface.
It is possible to fully utilize the functions of communication equipment.

According to the invention set forth in claim 6, the communication device stores image information of a barcode table for requesting an operation manual, sends out the barcode table by a predetermined operation of the communication terminal, and transmits the barcode table from the communication terminal. When an operation manual request is made based on the barcode information read from the table by a barcode reader, the communication device determines the function requested by the operator based on the barcode information and executes the function to realize that function. An operation manual is created by freely combining explanatory data of the operation contents for each processing step and sent to the communication terminal, making it easy to request an operation manual. At the same time, we provide an operation manual that can sufficiently respond to a wide range of operator requirements while reducing the required capacity of the storage unit that stores explanatory data. This can be achieved by simply reading a barcode table that outputs a communication service request, improving the man-machine interface and making full use of the functions of communication equipment.

[Brief explanation of drawings]

1 to 18 are diagrams showing an embodiment of the operation manual creation device of each invention of the present application, FIG. 1 is a schematic diagram of a facsimile mail device to which the operation manual creation device is applied, and FIG. A transition diagram of the processing steps of the facsimile mail device. Fig. 3 is a diagram showing the MR sheet for requesting the operation manual. Fig. 4 is a flowchart showing the basic processing of the facsimile mail device. Fig. 5 is its operation. FIG. 6 is a flowchart showing the system parameter storage buffer, FIG. 7 is a flowchart showing the operation manual editing/creation process, and FIG. 8 is a flowchart showing the instruction information storage unit. Figure 9 shows the processing steps stored in the manual generation buffer and the address settings of explanatory data; Figure 10 shows the operation manual expanded to the manual generation buffer. Figure 11 is a diagram showing the output operation manual, Figure 12 is a block diagram of a facsimile machine to which the operation manual creation device is applied, and Figure 13 is a diagram showing the output from the facsimile machine to the facsimile mail device. 14 is a flowchart showing a process for making an inquiry request using barcode information, FIG. 14 is a diagram showing a communication sequence executed between a facsimile device and a facsimile mail device in conjunction with the process shown in FIG. The figure shows an example of an operation manual including barcode information output from a facsimile mail device. 1... Facsimile mail device, 2...
・System control unit, 3... Disk control unit, 4... Disk control unit, 5... Floppy disk device, 6...
・Hard disk device, 7...Hard disk device, 8...Host interface section, 9...
... Part of barcode reader, 11 ... Network control section, 12 ... Modem, 13 ... Communication control section, 14.64 ... Manual generation buffer, 15
．． 36... Encoding/decoding section, 16...
- Channel control section, 17... Control program storage section, 18...
...OMR processing unit, 19...Data storage unit, 20...Storage memory, 21.65...Instruction information storage unit, 2
2.66...System information storage unit, 23.67
...Editing control unit, 24...Lotus control unit, 25.68...Barcode information storage unit, 26.
69... Barcode information analysis department, 27.45.
...Barcode IJ-ter 28.44...
... Barcode reader control unit, 30 ... OMR sheet for operation manual request, 30h ... Inquiry mark, 30i ... Voice guidance required/unnecessary mark, 30j ... ...Mail type (service type) mark, 30k...Time specification and specified time mark, 31...Facsimile machine W, 47...Manual creation department, 70a...Part of header, 70b...Character data area, 70c...
...Image data area. Substitute Patent Attorney Agagun Part 1 Figure ■] -] ■2] Figure 2

Claims (6)

[Claims] (1) A barcode table is read by a barcode reader, information on the barcode table is used to input information such as service codes and destinations required for various service requests, and when a predetermined operation is performed, the operation A device for creating an operation manual for equipment that performs a combination of multiple processing steps depending on the content, realizes multiple functions, and provides various service functions, and when an operation is performed on the equipment, the content of the operation is an input means for importing as operation data; a data storage means for extracting and storing data necessary for creating an operation manual from the data input by the input means; and an explanation of the operation contents required for each of the above processing steps. Achieving the desired function by combining an instruction information storage means for storing data, and data explaining the operation contents at each processing step, which is analyzed by analyzing the data stored in the data storage means and stored in the instruction information storage means. an editing control means for editing and creating an operation manual necessary for the operation; an output means for outputting the operation manual created by the editing control means in a predetermined expression format; and a bar for analyzing barcode information read by the barcode reader. An operation manual creation device comprising: code processing means, and editing and creating an operation manual according to service request contents inputted by barcode information and outputting the operation manual. (2) Read the barcode table with a barcode reader, use the information on the barcode table to enter information such as service codes and destinations required for various service requests, and operation procedures, and use the barcode information to input the operation details. A device for creating an operation manual for equipment that performs a combination of multiple processing steps according to the requirements, realizes multiple functions, and provides various service functions, and when an operation is performed on the equipment, the operation manual is An input means for importing as operation data, a data storage means for extracting and storing data necessary for creating an operation manual from the data input by the input means, and explanatory data for the operation content required for each of the above processing steps. In order to realize the desired function by combining the instruction information storage means for storing the information, and the explanation data of the operation contents at each processing step stored in the instruction information storage means by analyzing the data stored in the data storage means. An editing control means for editing and creating a necessary operation manual; an output means for outputting the operation manual created by the editing control means in a predetermined expression form; and a memory for storing image information of a barcode table for requesting the operation manual. and barcode processing means for analyzing the barcode information read by the barcode reader, and when a predetermined operation is performed, converts the image information of the barcode table for requesting an operation manual into the predetermined barcode. Output as a table, and when the barcode table is read by a barcode reader and the operation manual request contents are input, the operation manual is edited/created and output according to the operation manual request contents of the barcode information. An operation manual creation device featuring: (3) The operation manual creation device according to claim 1 or 2, wherein the device is a facsimile machine. (4) The operation manual creation device according to claim 1 or 2, wherein the device is a facsimile mail device. (5) A barcode table is read by a barcode reader on a communication terminal, information on the barcode table is used to input information such as service codes and destinations required for various communication service requests, and predetermined operations are performed. Then, a communication device that communicates with the communication terminal receives operation data corresponding to the operation content, executes a combination of multiple processing steps according to the operation data, realizes multiple functions, and performs various functions. An operation manual creation device for a communication system that provides communication services, the communication terminal comprising a transmission control means for converting barcode information read by a barcode reader into predetermined communication data and transmitting it to a communication device, The communication device includes a reception control means for receiving operation data and communication data of barcode information from the communication terminal, and extracting and storing data necessary for creating an operation manual from among the data received by the reception control means. data storage means; instruction information storage means for storing explanatory data of the operation content required for each of the processing steps; and analysis of the data stored in the data storage means and storage in the instruction information storage means. An editing control means that edits and creates an operation manual necessary to realize the desired function by combining explanation data of operation contents in each processing step, and an editing control means that edits and creates an operation manual necessary for realizing the desired function by combining data explaining the operation contents at each processing step, and an editing control means that edits and creates an operation manual necessary for realizing the desired function. A transmission control means for transmitting data to a communication terminal; and a barcode processing means for extracting and analyzing barcode information from data received by the reception control means. 1. An operation manual creation device that uses a communication device to edit and create an operation manual according to the content of a service request, and then transmits the created operation manual. (6) When a predetermined operation is performed on a communication terminal, a communication device that communicates with the communication terminal receives operation data corresponding to the content of the operation, and combines multiple processing steps according to the operation data. A device for creating an operation manual for a communication device that executes operations, realizes multiple functions, and provides various communication services, the device comprising: a reception control means for receiving operation data from the communication terminal; and data received by the reception control means. Of these, a data storage means extracts and stores data necessary for creating an operation manual, an instruction information storage means stores explanatory data of operation contents required for each of the above processing steps, and a data storage means. an editing control means that analyzes the stored data and edits and creates an operation manual necessary for realizing a desired function by combining explanatory data of the operation contents at each processing step stored in the instruction information storage means; a transmission control means for transmitting an operation manual created by the editing control means to a communication terminal in response to a request from the communication terminal; a storage means for storing image information of a barcode table for requesting the operation manual; barcode processing means for analyzing the information in the barcode table that has been received, and when a predetermined operation is performed from the communication terminal, the barcode table for requesting an operation manual is stored in the storage means in the communication terminal; When the information is sent, the barcode table is read by a barcode reader on the communication terminal, and the operation manual request contents are sent, the operation manual is edited and created according to the operation manual request contents of the barcode information. An operation manual creation device characterized in that it sends out an operation manual.