JPH0381869A - Transaction guiding fuzzy controller for automatic transaction machine - Google Patents

Abstract

PURPOSE:To efficiently end each transaction and to surely shorten the processing time of each transaction by allowing a fuzzy inference control means to reduce a display guide capacity to a prescribed value at the time of detecting that a user is familiar with automatic transaction. CONSTITUTION:A fuzzy inference engine (FIE) 24 sets up a fuzzy rule defining current detecting elements found out by a detection signal obtained from an automatic transaction machine 1 an antecedent parts X1, X2 and the degree of reduction of the display guide capacity set up correspondingly to the current detection elements as a consequent part Y1. The FIE 24 outputs the most appropriate display reduction value Z1 based upon the fuzzy rule from the detection elements and controls fuzzy inference so that the current degree of display reduction of the transaction machine 11 can be displayed on a CRT 12 as the optimum value based upon the output Z1. The fuzzy rule is set up in accordance with a previously determined fuzzy rule table 26, a proper value corresponding to the user's transaction degree X1 and the user's age X2 is previously set up and the proper value is compared with a detected result, so that the appropriate conclusion for the detected result can be obtained.

Description

[Detailed Description of the Invention] (a) Industrial Application Field The present invention relates to automatic transaction machines such as those used in banking operations, and more specifically, the amount of transaction guidance on automatic transaction machines is reduced and displayed according to the user. The present invention relates to a transaction guidance fuzzy control device for an automatic transaction machine.

(b) Conventional technology In general, this type of automatic transaction machine has various transaction functions such as deposit, withdrawal, transfer, passbook entry, balance inquiry, etc., and smooth automatic transaction for each transaction. A clear transaction procedure is displayed to the customer via a display device that also serves as a touch panel to facilitate the transaction, and the customer can touch-input transaction items in sequence according to the displayed transaction procedure, thereby executing the transaction. .

However, for customers who are accustomed to automatic transactions, they can become familiar with the detailed display instructions displayed sequentially on the screen of the display device without having to look at them one by one, and even customers who are accustomed to automatic transactions can become familiar with them without having to look at the detailed display instructions that are sequentially displayed on the screen of the display device. The same processing time was required for many customers, resulting in inefficient display and guidance.

(c) Problems to be solved by the invention This invention provides a transaction guide fuzzy control device for an automatic transaction machine that reduces the amount of displayed guidance and shortens transaction time for customers who are accustomed to automatic transactions. With the goal.

(d) Means for Solving Problems This invention provides a display guidance amount control means for displaying the display guidance of a display device for displaying transaction procedures of an automatic transaction machine in a manner that can reduce the amount of display guidance, and the number of transactions and age of a customer. A detection means for detecting the usage status of an automatic transaction machine, and a fuzzy variable that provides an appropriate amount of display guidance corresponding to the usage status under various conditions for the usage status data for the automatic transaction machine detected by the detection means. This transaction guidance fuzzy control device for an automatic transaction machine is provided with fuzzy inference control means for fuzzy inference control of the display guidance amount control means to the most appropriate display guidance amount based on fuzzy rules containing data.

(E) Effect of the Invention According to the present invention, when the detection means detects that a customer is accustomed to automatic transactions in the usage situation of an automatic transaction machine, the fuzzy inference control means uses this detection element as an antecedent part. outputs the most appropriate display correction amount based on fuzzy rules in order to find the optimal consequent, and uses this output to perform fuzzy inference control on the display guidance amount control means to reduce the display guidance amount of the display device to a predetermined amount. do.

(f) Effects of the invention As a result, for customers who are accustomed to automatic transactions, unnecessary display guidance is reduced and transactions can be completed more efficiently, and the processing time for this transaction can be definitely shortened. In addition to improving customer service, this feature is particularly effective in eliminating congestion at automated teller machines.

(g) Examples An embodiment of the present invention will be described in detail below based on the drawings.

The drawing shows a transaction guidance fuzzy control device of an automatic transaction machine,
This automatic transaction machine 11 has a CRT 12 that also serves as a touch panel for displaying and guiding customers about transaction operations, a speaker 13 that provides audio guidance, a bankbook insertion slot 14, a bill slot 15, a coin slot 16, and a front panel portion of the automatic transaction machine 11. Card insertion slot 17
It is equipped with a handling display 18, a call button 19 for customers to call an attendant, etc., and has transaction functions such as deposits, withdrawals, transfers, bankbook entries, and balance inquiries.

FIG. 2 shows a fuzzy inference control circuit when outputting transaction guidance, and the CPU 21 operates according to the detection signal input from the automatic transaction machine 11 and the program stored in the ROM 22.
The display correction amount is output to the display guidance amount adjustment device 23 via the fuzzy inference engine (hereinafter referred to as FIE) 24, and the necessary control data at this time is stored in the RAM 25.

The above-mentioned F I E 24 converts the current detection element determined by the detection signal from the automatic transaction machine 11 into antecedent parts Xi and X.
2 (condition part), and set a fuzzy rule whose consequent part Yl (conclusion part) is the degree of reduction in the amount of display guidance set corresponding to this current detection element, and convert the above detection element to the fuzzy rule. The most reasonable display reduction value Zl based on
This output Z1 is used to perform fuzzy inference control so that the current display reduction degree of the automatic transaction machine 11 is displayed at an optimal value on the CRT 12.

The above-mentioned fuzzy rules are set according to a predetermined fuzzy rule table 26, and are based on the customer's transaction level XI and the customer's age level X
Determine in advance appropriate values corresponding to 2 and 2, compare these appropriate values with the detected facts, and draw the most appropriate conclusion for these facts as shown in Figure 3 (a) and (b) (antecedent part). ) and Figure 4 (
It is set by a membership function using fuzzy variables as shown in the consequent part).

In this membership function, the fuzzy set degree (
Each label (fuzzy value) indicating the grade) is divided into the direction display group of (positive direction P/standard 2) and the direction display group of (large L/
The membership function that is set to display in combination with the degree display group of medium M and small S) and shows the customer's transaction degree Xl in Figure 3 (a) is as follows: 2: No number of transactions (0 times) PS: A small number of transactions (10 times) PM: A certain number of transactions (20 times) PL: A considerable number of transactions (more than 30 times).

The membership function showing the age level Xl of the customer in Figure 3 (b) is as follows: Z: Standard (0 years old) PS: Young (20 years old) PM: Old (40 years old) PL: Elderly It represents someone who is over 60 years old.

The membership function showing the degree of reduction Yl in the amount of displayed guidance in Fig. 4 is as follows: 2: PS where the displayed guidance is displayed as standard 2: PM where the displayed guidance is slightly reduced and displayed: PL where the displayed guidance is displayed with a certain amount of reduction : Indicates that the displayed guidance is considerably reduced.

Furthermore, as an example of the setting of the fuzzy rule table 26 mentioned above, as shown in FIG. (XI =
Z), even if the customer's age level Xl is young (Xl
=PS) Since a detailed transaction procedure is required, in that case, the FIE 24 sets the output to be displayed on the CRTl 2 with the standard transaction guidance amount (Yl =Z).

if XI=ZXl=PSthen
YI=Z (Rule 2) When using the automated teller machine 11, if the customer's trading degree Xl is a little (XI = PS) and the customer's age degree Xl is young (X2 = PS). If the situation is such that customers are somewhat accustomed to automatic transactions,
At that time, the FIE24 sets the output to display a slightly reduced amount of transaction information on the CRTl2 (Yl = PS
).

if XI=PS X2=PSthen
Yl = PS (Rule 3) When using the automated teller machine 11, if the customer's transaction level Xl is a little (Xl = PS) and the customer's age level Xl is old (X2 = PL). If the situation is such that the customer is a little used to automatic transactions, but is at an age where it is easy to forget transaction procedures, then F
The IE24 sets the output to display the standard transaction guide amount on the CRTl2 (Yl=Z).

i f XI =FS Xl =PLthe
n Yl=Z In this way, as shown in (rules 1 to 3)..., if
With respect to the input of the antecedent part of ..., then...
Rules are set by matching the consequents of ....

By the way, the customer's transaction level XI and the customer's age level Xl mentioned above are based on the customer's transaction card, transaction passbook,
It can be detected by input data such as a personal identification number, and is incremented by 1 for each transaction, and the number of transactions is stored and managed.

The control operation of the transaction guidance fuzzy control device of the automatic transaction machine 11 configured as described above will be explained next.

Now, when an inexperienced customer is detected to be trading by the detection elements XI and X2 during automatic trading, as shown in Figure 5 (a), the CRT12 will display detailed transaction guidance items for the customer according to the normal trading procedure. is displayed and output, and the customer completes the transaction by performing an input operation while viewing the displayed guidance.

On the other hand, the detection element X1. When Xl detects that an experienced customer is making a transaction, since this customer is familiar with trading operations, the CRTl2 displays and simplifies the transaction procedure for multiple items at once, as shown in Figure 5 (b). By displaying the information, it is possible to reduce the amount of transaction guidance and speed up transaction operations.

As mentioned above, for customers who are accustomed to automated trading,
Wasteful display guidance is reduced and transactions are completed more efficiently.
It is possible to reliably shorten the processing time for this transaction, and in addition to improving customer service, it is particularly effective in resolving congestion at automated teller machines.

In the correspondence between this invention and the configuration of the above-described embodiment, the display device of the present invention corresponds to the CRT 12 of the embodiment, and the display guidance amount control means corresponds to the display guidance amount adjustment device 23. , the detection means corresponds to the CPU 21, and the fuzzy inference control means includes a fuzzy inference engine (FI
E) Corresponding to 24, the present invention is not limited to the configuration of the above-described embodiment.

[Brief explanation of drawings]

The drawings show one embodiment of the present invention. Fig. 1 is an external perspective view of an automated teller machine, Fig. 2 is a fuzzy control block diagram when the automated teller machine outputs transaction guidance, and Fig. 3 (a) is a customer Figure 3 (b) is a membership function diagram that shows the degree of customer age; Figure 4 is a membership function diagram that shows the degree of reduction in the amount of displayed guidance; ) is an explanatory diagram of the normal display state, and FIG. 5(b) is an explanatory diagram of the reduced display state. 11... Automatic transaction machine 12... CRT21...
・CPU 23...display guidance amount adjustment device 24...
・Fuzzy Inference Engine (FIE) 26... Fuzzy Rule Table 11... 8 Officials Rele Nada 1st figure 2 own first take 31, horizontal trading industry output 0f? Control block diagram (Figure 3, Port C) User name: #&t+I! x Menpan Noah 1
Fig. 5 (a) Explanatory diagram of A modest 8 to large orange (b) I11 continuation to vertical square Saoming map

Claims (1)

[Claims] (1) A display amount control means for reducing the amount of display guidance on a display device that displays transaction procedures of an automatic transaction machine, and a detection means for detecting the usage status of the automatic transaction machine, such as the number of transactions and age of a customer. Based on the usage status data for automatic transaction machines detected by the above detection means, the above is based on fuzzy rules containing fuzzy variable data that provides an appropriate amount of display guidance corresponding to the usage status under various conditions. A transaction guidance fuzzy control device for an automatic transaction machine, comprising fuzzy inference control means for controlling display guidance amount control means to the most appropriate display guidance amount.