JPH0374791A - Fuzzy controller for transaction guide of automatic transaction device - Google Patents

Abstract

PURPOSE:To improve the transaction processing efficiency by outputting the most appropriate information correction value out of a fuzzy rule storing the information correction value of a proper specific date band to the input of the specific date band of an automatic transaction machine and applying the fuzzy inference control to a transaction guide information means. CONSTITUTION:When a sensor detects the high using frequency of an automatic transaction machine 11 in terms of the transaction situation of the transaction machine 11, a fuzzy inference control means 23 outputs the most appropriate information correction value based on a fuzzy rule of a fuzzy rule table 25 in order to obtain an optimum consequent part with the detection element of the sensor defined as a precedent part. Then the fuzzy inference control is applied to the transaction guide information means 12 and 13 with the output of the information correction value so that the transaction guide informing time is shortened down to a prescribed level. Thus the set value is automatically changed so as to shorten the transaction guide informing time and to increase the transaction processing speed when the customers concentrate in the machine 11. As a result, the time required for a single transaction is surely shortened and the congestion state of the machine 11 is eliminated.

Description

[Detailed Description of the Invention] (a) Industrial Application Field The present invention relates to automatic transaction machines such as those used in banking operations, and more specifically to shortening the output time of transaction information of automatic transaction machines during busy times. The present invention relates to a transaction guidance fuzzy control device for an automatic transaction machine.

(b) Conventional technology In general, this type of automatic transaction machine has various transaction functions such as deposit, withdrawal, transfer, passbook entry, balance inquiry, etc., and smooth automatic transaction for each transaction. Clear transaction procedures are provided to customers via audio and visual notifications to encourage customers to do so.

However, in automated corners where multiple automated teller machines are installed, customers tend to concentrate and become crowded during certain time zones, days of the week, dates, etc.
During this busy period, it is desirable to shorten transaction times, but
Even during this busy period, it takes a certain amount of time to output notifications of transaction information, so there is a limit to how much time can be shortened.
This was one of the reasons why congestion could not be resolved.

(c) Problems to be solved by the invention This invention provides a transaction guidance system for automatic transaction machines that can reliably improve transaction processing efficiency by outputting optimal transaction guidance according to the transaction status of the automatic transaction machine. The purpose is to provide a control device.

(D) Means for Solving the Problems This invention provides a transaction guide notification means for notifying and outputting transaction guide matters according to the transaction procedure of an automatic transaction machine, and a specific day and time when the frequency of use of the automatic transaction machine is temporarily concentrated. 1. Outputs the most appropriate notification correction amount from a fuzzy rule containing an appropriate notification correction amount for the specific date and time in response to the input of a specific date and time period of the automatic transaction machine detected by the above detection device. This is a transaction guidance fuzzy control device for an automatic transaction machine, comprising fuzzy inference control means for fuzzy inference control of the transaction guidance notification means.

(e) Effect of the Invention According to this invention, when the detection means detects that the automatic transaction machine is used frequently in the transaction status of the automatic transaction machine,
The fuzzy inference control means uses this detection element as an antecedent part,
In order to find the optimal consequent, the most appropriate notification correction amount based on fuzzy rules is output, and the transaction guidance notification means is controlled by fuzzy inference so that the notification time of the transaction guidance is shortened to a predetermined amount using this output.

(f) Effects of the Invention Therefore, when customers tend to concentrate on automatic transaction machines and the machine becomes crowded, the settings are automatically changed to shorten the notification time of transaction information and the transaction processing speed is increased. - It is possible to reliably shorten the time required for transactions and efficiently eliminate congestion in automated transaction machines.

(g) Examples An embodiment of the present invention will be described in detail below based on the drawings.

The drawing shows a transaction guide controller for an automatic transaction machine, and this automatic transaction machine 11 has a CRT 12 on the front panel that also serves as a touch panel to display and guide customers regarding transaction operations.
, a speaker 13 that provides voice guidance for transaction operations, a bankbook insertion slot 14, a bill slot 15, a coin slot 16, a card slot 17, a handling display 18, and a call button 19 for customers to call an attendant. It has transaction functions such as deposits, withdrawals, transfers, passbook entries, and balance inquiries.

Figure 2 shows the fuzzy inference control circuit for transaction guidance.
U21 reads the CRT according to the detection signal input from the automatic transaction machine 1t and the program stored in the ROM 22.
12 and speaker 13 via a fuzzy inference engine (hereinafter referred to as FIE) 23, and necessary control data at this time is stored in RAM 24.

The above-mentioned FIE 23 converts the current detection element determined by the detection signal from the automatic transaction machine 11 into antecedent parts X1 to X4.
(condition part), and the transaction guide output time set corresponding to this current detection element is the consequent part Yl, Y2 (conclusion part)
A fuzzy rule is set to determine the most appropriate transaction guide time z1. based on the fuzzy rule from the above detection elements.
Z2 is output, and the CRT 12 and speaker 13 are controlled by fuzzy inference using these outputs Zl and Z2 so that the current transaction guidance time of the automatic transaction machine 11 is as specified or shortened.

The above-mentioned fuzzy rules are set according to a predetermined fuzzy rule table 25, and are based on the usage level Xl of the automatic transaction machine, the usage level X2 by day of the week, and the usage level X3 by hour. By predetermining an appropriate value corresponding to , and usage degree by date - (d) (antecedent part) and membership functions using fuzzy variables as shown in FIG. 4 (consequent part) (a) and (b).

In this membership function, the fuzzy set degree (
Each label (fuzzy value) indicating the grade) is divided into the direction display group of (positive direction P/standard 2) and the direction display group of (large L/
The membership function that is set to be displayed in combination with the degree display group of medium M and small S) and indicates the degree of use Xl of the automated transaction facility in Figure 3 (a) is as follows: 2: No number of uses PS: Number of uses Medium PM: Average number of uses PL; Indicates a high number of uses.

The membership function showing the degree of use X2 by day of the week in Figure 3 (b) is as follows: Z: day of the week with no usage PS: day of the week with low usage frequency PM: day of the week with normal usage frequency PL2 represents the day of the week with high usage frequency ing.

The membership function showing the degree of use X3 by time in Figure 3 (c) is as follows: Z: Time of no use PS: Time of low use PM + Time of normal use PL: Time of high use There is.

The membership function showing the usage degree X4 by date in Figure 3 (d) is as follows: Z: Date of no usage PS; Date of low usage frequency PM; Date of normal usage frequency PL: Represents the date of high usage frequency. ing.

The membership functions indicating the output degree of the audio notification time Yl in Figure 4 (a) are as follows: 2: Output the audio notification time as usual PS: Shorten the audio notification time a little PM: PL shorten the audio notification time to some extent : Indicates that the audio notification time is considerably shortened.

The membership function indicating the degree of output of the display notification time Y2 in FIG. : Indicates that the display notification time is considerably shortened.

Furthermore, as an example of the setting of the aforementioned fuzzy rule table 25, as shown in FIG.
PM), the degree of use by day of the week X2 is an average normal day of the week (X2 = PM), the degree of use by hour x3 is an average normal time (X3 = PM), and the degree of use by day X4 If the usage situation is such that there are few dates (X4=PS), proper trading conditions are maintained and the automated corner where several automatic transaction machines 11 are installed is not crowded.
At that time, the FIE 23 sets the output to the speaker 13 and CRT 12 so that the notification will be output at the normal guidance time (Y
l = Z) (Y2 = Z).

if Xi=PMX2-PMX3=
PM
PL), days of the week where the degree of usage xl by day of the week is low (X2
= PS), and the time when the usage degree by time X3 is low (
X3 = PS), and if the usage status by date is a day when the usage level Set the output to output the notification at the guidance time (Yl = Z) (Y2 = Z
').

if X1=PL X2=PSX3=PS
X4 =PS then Yl =Z Y2 =Z (Rule 3
) If the degree of use of automated transaction equipment is high (XI-P
L), the day of the week where the degree of usage by day of the week X2 is high (X2 = P
L), the time when the usage degree by time X3 is high (X3 =
PL), and the date (X4
= PS), customers temporarily concentrate on the automatic transaction machine 11 and the automated corner becomes congested, and it is desirable to eliminate this congestion. Output to speed up, and CR
Set the output to shorten the guidance time by omitting or displaying only the necessary guidance items on T12 (Yl Rai P
M) ('Y2 = PM).

if XI=PL X2=PLX
3=PLX4=PSthen
Yl = PM Y2 = PM Thus,
(Rules 1 to 3) As shown in..., in response to the input of the antecedent part of if..., under the conditions that the automatic transaction machine 11 will notify the appropriate transaction guidance time, then... Rules are set by matching the consequent of .

The control operation of the transaction guidance fuzzy control device of the automatic transaction machine 11 configured as described above will be explained with reference to the flowchart shown in FIG.

During a normal transaction when the automatic transaction machine 11 is detected as not being crowded by each of the detection elements X1 to X4, the CRT 12 and speaker 13 output together to notify the customer of transaction information in detail according to the transaction procedure. , a transaction is promptly made based on this (first to third steps 51 to 53)
.

On the other hand, when the automatic transaction machine 11 detects congestion based on each of the detection elements x1 to x4, the CRT 12 and speaker 13 output the shortened transaction information to the customer. Based on this, a high-speed transaction is performed in which one transaction is completed in a short time (fourth step 54).

As mentioned above, when automatic transaction machines tend to become crowded with customers, the settings are automatically changed to shorten the time it takes to output transaction instructions to speed up transaction processing. It is possible to reliably shorten the time and efficiently eliminate the congestion of automated transaction machines.

In the correspondence between this invention and the configuration of the above-described embodiment, the transaction guide notification means of this invention corresponds to the CRT 12 and speaker 13 of the embodiment, and similarly, the detection means is
Corresponding to CPtJ21, the fuzzy inference control means is a fuzzy inference engine (FI
E) Corresponding to 23, the present invention is not limited to the configuration of the above-described embodiment.

[Brief explanation of drawings]

The drawings show an embodiment of the present invention. Figure 1 is an external perspective view of an automatic transaction machine, Figure 2 is a fuzzy control block diagram when the automatic transaction machine outputs transaction guidance, and Figure 3 (A) is an automatic transaction system. A membership function diagram showing the degree of usage of the aircraft, Figure 3 (B) is a membership function diagram showing the degree of usage by day of the week, Figure 3 (C) is a membership function diagram showing the degree of usage by time, Figure 3 (d) is a membership function diagram showing the usage level by date, Figure 4 (a) is a membership function diagram showing the output level of audio notification time, and Figure 4 (b) is a membership function diagram showing the output level of audio notification time. A membership function diagram showing the degree of output, FIG. 5(a) is a flowchart showing guidance items during normal display, and FIG. 5(b) is a flowchart showing guidance items during congestion display. 11... Automatic transaction machine 12... CRT13...
・Speaker 21...CPU 23...Fuzzy inference engine 25...Fuzzy rule table Zl, Z2...Transaction guidance time Figure 1 Appearance perspective view of automatic transaction structure 1N3 Figure (A) Self-congratulations d1 Scrap separation 1118 rows of f J
, Mennozuntsufuku V and figure (d) day (1 phantom profit J!!!&l lgiposumen/r series 7th layer whip 4th base figure 4 (a) voice abrasive liquid keba Akebonoma Menno r denoted by output 1ξ 11
N..., Plue cross map (b) & indicating stake expansion bed kaha 0 or 1 "
Figure 5

Claims (1)

[Claims] (1) A transaction guide notifying means for notifying and outputting transaction guide matters according to the transaction procedure of the automatic transaction machine, and a detection means for detecting a specific date and time when the frequency of use of the automatic transaction machine is temporarily concentrated, and detection by the above-mentioned detection means. A fuzzy system that outputs the most appropriate notification correction amount based on a fuzzy rule containing an appropriate notification correction amount for the specific date and time in response to the input of a specific date and time from the automated transaction machine, and controls the transaction guide notification means using fuzzy inference. A transaction guide fuzzy control device for an automatic transaction machine, comprising an inference control means.