JPH08234887A - Key operation guiding device, transaction processor and key operation guiding method - Google Patents

Abstract

PURPOSE: To provide the feeling of easiness for operations and to improve operation certainty by recognizing how the state operated by an operator himself is received on the side of equipment clearly for the operator by detecting the operating state of an input key and guiding a real operating state with a voice based on the detected output of this operating state. CONSTITUTION: This device is provided with an operating state detecting means 30 for detecting the operating states of input keys 23 to 35 and a voice guiding means 19 for guiding the real operating state with the voice based on the operating state detected output of this operating state detecting means 30. Then, the operating state detecting means 30 detects the operating states of input keys 23 to 35, to which input operations are performed, and the voice guiding means 19 guides the real operating state with the voice based on the operating state detected output of the operating state detecting means 30. Thus, the really operated state is guided as the voice by the voice guiding means 19. Therefore, the operator can clearly recognize how the state operated by himself is received on the side of equipment. As a result, the feeling of easiness for operations can be provided and certainty for key input operation can be improved.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a key operation guide device, a transaction processing device, and a key operation guide, such as those used in an automated teller machine for the visually impaired, which guides the operation of a plurality of input keys by voice. Regarding the method.

[0002]

2. Description of the Related Art Conventionally, for dealing with visually impaired persons in a transaction processing apparatus such as an automatic teller machine, there is one configured to guide the names of a large number of input keys arranged on an operation unit by Braille. There was a problem that it could not be used by visually impaired people who could not read.

On the other hand, as described in Japanese Utility Model Laid-Open No. 59-92944, there is also a transaction processing device which guides and guides the transaction process by a guide voice output means such as headphones prior to the operation, but the operation operated by the operator. There is a problem that the operator has to feel a sense of anxiety because it is impossible for the operator to recognize how the state is received by the device side and it is impossible to recognize it.

[0004]

SUMMARY OF THE INVENTION The invention according to claim 1 of the present invention provides voice guidance of a state (actual operation state) actually operated based on an operation state detection output of an input key. The key operation guide device that can clearly recognize how the operation state of its own operation is received on the device side, which gives a sense of security in operation and improves operational reliability. For the purpose of providing.

The invention according to claim 2 of the present invention has the object of the invention according to claim 1 described above, and by detecting the operation state of the input key in a plurality of stages (at least two stages), for example, a key is detected. An object of the present invention is to provide a key operation guidance device that enables voice guidance in a plurality of stages, that is, voice guidance of a name and guidance of acceptance of key input, and allows an operator to search for an input key that he / she wants to operate. .

According to a third aspect of the present invention, in addition to the object of the first aspect of the invention, the key input is performed by voice guidance that the actual operation state is valid at the time of valid input by the input key. It is possible to improve the sense of security when the key is enabled, and to retry key input when it is disabled, such as when it is disabled.
An object of the present invention is to provide a key operation guide device capable of further improving the certainty of operation.

The invention according to claim 4 of the present invention constitutes a transaction processing apparatus provided with the key operation guide device according to claim 1, 2 or 3, whereby the invention according to claim 1, 2 or 3 is achieved. An object of the present invention is to provide a transaction processing device that can achieve the purpose.

In the invention according to claim 5 of the present invention, the operator performs a voice guidance of the actually operated state (actual operation state) based on the operation state detection output of the input key, so that the operator operates The purpose is to provide a key operation guidance method that can clearly recognize how the status is accepted by the device side, and that can achieve both a sense of security in operation and improvement of operation reliability. To do.

[0009]

According to a first aspect of the present invention, there is provided a key operation guide device for audibly guiding the operation of a plurality of input keys, the operation state detecting an operation state of the input keys. The key operation guide device is provided with a detection means and a voice guidance means for giving voice guidance of an actual operation state based on the operation state detection output of the operation state detection means.

According to a second aspect of the present invention, in addition to the configuration of the first aspect of the invention, the operation state detecting means detects the operation state of the input key in a plurality of steps, and a key operation guide device. It is characterized by

According to a third aspect of the present invention, in addition to the configuration of the first aspect of the invention, the voice guidance means voice-guides that the actual operation state is valid at the time of valid input by the input key. It is a key operation guide device.

According to a fourth aspect of the present invention, there is provided a transaction processing device including the key operation guide device according to the first, second or third aspect.

According to a fifth aspect of the present invention, there is provided a key operation guide method for audibly guiding the operation of a plurality of input keys, wherein the operation state of the input keys is detected by the operation state detecting means and detected. It is a key operation method in which the voice guidance means voice-guides the actual operation state corresponding to the above-mentioned operation state.

[0014]

According to the invention described in claim 1 of the present invention, the above-mentioned operation state detecting means detects the operation state of the input key which has been input, and the above-mentioned voice guidance means is the operation state detecting means. Based on the operation state detection output of, the actual operation state is voice-guided. As described above, since the state actually operated by the above-mentioned voice guidance means is guided by voice, the operator can clearly recognize how the operation state operated by the operator is accepted on the device side. As a result, there is an effect that a sense of security in operation can be obtained and the reliability of the key input operation can be improved.

According to the invention described in claim 2 of the present invention,
In addition to the effect of the invention described in claim 1, since the operation state detecting means detects the operation state of the input key in a plurality of stages, the voice guiding means can provide voice guidance according to the stage detection. It will be possible. As a result, for example, the voice guidance of the key name can be executed in the one-step operation, and the voice guidance of the key input can be executed in the two-step operation, and the operator wants to operate based on the voice guidance from the voice guidance means. There is an effect that the input key can be searched.

According to the invention of claim 3 of the present invention,
In addition to the effect of the invention described in claim 1, the above-mentioned voice guidance means voice-guides that the actual operation state is valid at the time of valid input by the input key, so that it is possible to improve the sense of security when the key input is valid. In addition, the key input can be retried at the time of non-effectiveness such as invalidity, and the reliability of the operation can be further improved.

According to the invention of claim 4 of the present invention,
Since the transaction processing device is provided with the key operation guiding device according to claim 1, 2 or 3, for example, "0"-
"9" numeric keypad, various operation keys such as cancellation, confirmation, reading, correction, etc. Reliable in key input operation of transaction processing equipment such as transaction selection keys such as withdrawal (payment), deposit, entry and inquiry It is possible to achieve the effects according to the first, second, or third aspect in which it is possible to obtain a feeling and to improve the certainty of the key input operation of various input keys.

According to the invention of claim 5 of the present invention,
This is a method in which the operation state detecting means detects the operation state of the input keys and the voice guidance means provides voice guidance of the actual operation state corresponding to the detected operation state. Thus, there is an effect that it is possible to clearly recognize how it is accepted, and it is possible to achieve both a sense of security in operation and an improvement in operation reliability.

[0019]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below in detail with reference to the drawings. The drawing shows a transaction processing device provided with a key operation guide device. This transaction processing device 11 is provided with an L-shaped customer service panel 13 in a side view on the customer service side of a device body 12, and the customer service panel 13 is erected. A receiver that forms a passbook entry / exit 14 and a card entry / exit 15 on the surface, and houses a banknote entry / exit 16, a coin entry / exit 17, a customer operation unit 18, and an ear receiver 19 as an example of a guidance voice output unit on the horizontal surface of the customer service panel. The storage part 20 is formed.

As shown in FIG. 2, the customer operation unit 18 described above is
Braille amount display 21 for displaying the amount in Braille, visible amount display 22 for visually displaying the amount by, for example, a 7-segment type display element, and a total of 10 from "1" to "9" and "0" Numeric keypad 23 with keys
"Cancel", "10,000", "thousand", "yen", "confirm",
Various operation keys 24 including "read" and "correct" keys
And a transaction selection key 25 having keys such as “withdrawal”, “deposit”, “fill in”, and “inquiry”.

Here, each of the above-mentioned keys 23, 24, 25 is an input key which can be depressed in two steps. The above-mentioned ten-key 23 is used for inputting a personal identification number or a numeric value, and the above-mentioned various operation keys 24 are for an amount of money. Enter, confirm, read cash, cancel,
The transaction selection key 25 is used for each correction operation and the transaction selection key 25 is used for starting a transaction. On the other hand, the above-mentioned Braille amount display 21
Shows the amount information such as the key-in amount, the input amount and the balance in Braille, and the visible amount display 22 visually displays the amount information such as the key-in amount and the input amount.

FIG. 3 is a block diagram of a control circuit of the transaction processing apparatus, in which the CPU 30 includes a ten key 23 and various operation keys 2.
4. Based on the key input from the transaction operation key 25 (two-step key input in this embodiment), in accordance with the program stored in the ROM 31, the Braille amount display 21, the visible amount display 22, and the guide voice means. Ear receiver 19,
The bill processing unit 32, the coin processing unit 33, the communication unit 34, and the card slip processing unit 35 are drive-controlled, and the RAM 36 stores various necessary data.

Here, the above-mentioned bill processing unit 32 is equipped with a bill transport path, a discrimination unit, etc., and discriminates the authenticity of the bill inserted (deposited) from the bill inlet / outlet 16, classifies the bills into denominations, and stores the bills. In addition to being stored in the unit, defective read bills, change bills, dispensed bills, etc. are discharged from the bill inlet / outlet port 16 as necessary.

Further, the above-mentioned coin processing unit 33 is provided with a coin transporting path, a discriminating unit, etc., discriminates the authenticity of the coins inserted (deposited) from the coin inlet / outlet 17, and classifies them into denominations to store coins. The defective coins, the change coins, the dispensed coins, etc. are discharged from the coin inlet / outlet 17 as necessary while being stored.

Further, the communication unit 34 executes communication control such as a personal identification number inquiry and a balance inquiry with the host computer 37 of an upper level. Furthermore, the card slip processing unit 3 described above
5 is provided with a conveyance path, a magnetic head, a printing unit, etc., and reads, magnetically records, and prints a transaction card or passbook inserted from the card slot 15 or the passbook slot 14.
Perform necessary processing such as loading and unloading.

Moreover, the above-mentioned CPU 30 uses the input keys (numeric keypad 23, various operation keys 24, transaction selection key 25).
Operation state detecting means for detecting the operation state of a plurality of stages (for example, first stage and second stage in total) (see steps S1 and S3 in the flowchart shown in FIG. 4).
And the operation state detection outputs (first operation state detection means and second operation state detection means) of the above-mentioned operation state detection means (first operation state detection means S1 and second operation state detection means S3). Based on the actual operation state, the ear receiver 1
Two voice guidance means for performing voice guidance by 9 (see steps S2 and S4 in the flowchart shown in FIG. 4) are provided.

Further, in this embodiment, the first voice guidance means (see the second step S2) receives a one-step operation of key input (first operation state detection output) and voice-guides the key name, Second voice guidance means (see fourth step S4)
Is configured to give voice guidance that the actual operation state is valid when the key input is validly input by the two-step operation (when the second operation is detected and output).

The transaction processing device provided with such a key operation guide device is configured as described above, and the key operation guide method will be described in detail below with reference to the flowchart of FIG. First step S1 (first operation state detecting means)
Then, the CPU 30 determines whether or not any one of the various input keys shown in FIG.
At the time of determination, the process proceeds to the next second step S2.

In this second step S2 (first voice guidance means), the CPU 30 voice-guides the name of the key pressed one step by the ear receiver 19. For example, when it is determined in the above-described first step S1 that the "confirm" key among the various operation keys 24 is pressed down by one step, the ear receiver 19 (guidance voice output means) causes "Kakunin Death" or Voice guidance "Kaku Ninky Death".

Next, in a third step S3 (second operation state detecting means), the CPU 30 determines whether or not the input key is pressed down by two steps, and if YES is determined, the process proceeds to the next fourth step S4. In this fourth step S4 (second voice guidance means), the CPU 30 voice-guides by the ear receiver 19 that the input has been made valid by pressing the second stage.

For example, if it is determined in the above-described third step S3 that the "confirmation" key is pressed down two steps (valid input),
In the fourth step S4, the ear receiver 19 gives voice guidance such as "KAN NIN NYO RYOKU", "KAN NIN NYO RYOKU KETSUKE" or "KAN NIN Nyu Ryoku Yukou".

Next, in a fifth step S5, the CPU 30 controls the processing corresponding to the valid contents, for example, the confirmation processing corresponding to the valid input of the "confirm" key among the various operation keys 24. In the same manner, various keys required for the transaction processing device are set to 1 by repeating the process of the flowchart shown in FIG.
Every time the step or the second step is pressed, the ear receiver 19 (guidance voice output means) gives a voice guidance to that effect.

In summary, according to the key operation guide device of the present invention, the above-mentioned operation state detecting means (each step S1,
S3) detects the operation state of the input key that has been input, and the above-described voice guidance (see steps S2 and S4) indicates the actual operation state on the ear receiver 19 based on the operation state detection output of the operation state detection means. Voice guidance via.

As described above, since the state actually operated by the above-mentioned voice guide means (see steps S2 and S4) is guided by voice, the operator determines how the operation state operated by the operator is on the device side. You can clearly recognize whether it is accepted, and as a result, you get a sense of security in operation,
There is an effect that the certainty of the key input operation can be improved.

Further, since the above-mentioned operation state detecting means (see steps S1 and S3) detects the operation state of the input key in a plurality of steps (two steps in this embodiment), the voice guide means (each step S2). , S4), it is possible to provide voice guidance according to the stage detection output. As a result, for example, when operating the first step, the voice guidance of the key name is
There is an effect that voice guidance of key input acceptance can be executed at the time of multi-step operation, and the operator can search for an input key he / she wants to operate based on the voice guidance from the voice guidance means.

Further, since the above-mentioned voice guidance means (see the fourth step S4) voice-guides that the actual operation state is valid at the time of valid input by the input key, it is possible to improve a sense of security when the key input is valid. At the same time, the key input can be retried at the time of non-effectiveness such as invalidity, and the reliability of the operation can be further improved.

On the other hand, according to the transaction processing device of the present invention, since the key operation guide device having the above-mentioned configuration is provided, for example, the ten keys 23 of "0" to "9", cancellation, confirmation, reading, correction, etc. Various operation keys 24, withdrawal (payment), transaction selection keys for depositing, filling in, inquiries and the like, which provides a sense of security in key input operation of the same transaction processing device, and keys of various input keys. It is possible to achieve the effects described above, such as improving the certainty of the input operation.

Further, according to the key operation guide method of the present invention, the operation state of the input key is detected by the operation state detecting means (see steps S1 and S3), and the actual operation state is detected in correspondence with the detected operation state. Voice guidance means (each step S2, S
4)), the operator can clearly recognize how the operation state operated by the operator is accepted on the device side, and achieve a sense of security in operation. There is an effect that it is possible to achieve both improvement in operation reliability.

In the correspondence between the configuration of the present invention and the above-described embodiment, the input key of the present invention is the ten-key pad 2 of the embodiment.
3, various operation keys 24, transaction selection key 25, operation state detection means corresponding to steps S1 and S3 under the control of the CPU 30, and voice guidance means CP.
The voice guidance means corresponding to steps S2 and S4 under the control of U30 and for voice guidance that the actual operation state is valid corresponds to the fourth step S4 under the control of the CPU 30. The configuration is not limited to the above.

For example, although the ear receiver 19 is used to perform the voice guidance in the above-described embodiment, the ear receiver 19 may be replaced with other guidance voice output means such as a speaker, an earphone, and headphones.

[Brief description of drawings]

FIG. 1 is a perspective view of a transaction processing apparatus including a key operation guide device according to the present invention.

FIG. 2 is an enlarged plan view of a main part of the transaction processing apparatus shown in FIG.

FIG. 3 is a control circuit block diagram of the transaction processing apparatus.

FIG. 4 is a flowchart showing a key operation guide method of the present invention.

[Explanation of symbols]

 23 ... Numeric keypad (input key) 24 ... Various operation keys (input key) 25 ... Transaction selection key (input key) S1, S3 ... Operation state detecting means S2, S4 ... Voice guidance means

Claims (5)

[Claims] 1. A key operation guide device for audibly guiding the operation of a plurality of input keys, comprising: an operation state detection means for detecting an operation state of the input keys; and an operation state detection output of the operation state detection means. A key operation guide device, comprising: a voice guide unit that voice-guides an actual operation state based on the key operation guide device. 2. The key operation guide device according to claim 1, wherein the operation state detecting means detects the operation state of the input key in a plurality of stages. 3. The key operation guide device according to claim 1, wherein said voice guide means voice guides that the actual operation state is valid at the time of valid input by the input key. 4. A transaction processing device comprising the key operation guide device according to claim 1, 2, or 3. 5. A key operation guide method for audibly guiding the operation of a plurality of input keys, wherein the operation state of the input keys is detected by an operation state detecting means, and an actual operation is performed corresponding to the detected operation state. A key operation method in which the state is voice-guided by voice guidance means.