JPH0636211B2 - Automatic transaction equipment - Google Patents

Description

TECHNICAL FIELD The present invention relates to a transaction data input unit in an automatic transaction device for cash or the like used in banks and various financial institutions.

[Conventional technology]

Conventionally, there is an automatic transaction device for cash or the like which uses a CRT display device for inputting transaction data to the device. For example, it is shown in JP-A-54-547. Will be described with reference to the drawings.

FIG. 5 is a front view showing an input section for transaction data in the automatic transaction device according to the above-mentioned document, and 1 is a CRT for guiding an input operation in a transaction to a customer, for example, which input key is pressed for data input. To see if you need
It is for displaying the input data and enabling the confirmation.

Reference numeral 2 denotes a function selection button provided on the frame on one side of the CRT 1 for performing transaction selection such as card or passbook transaction, deposit or withdrawal.

A numeral 3 is a keypad for inputting numbers provided on the other side frame of the CRT 1 for inputting a customer's personal identification number and transaction amount.

Next, the operation status of data input in the above configuration will be described.

The customer must first press the function selection button 2 to select a transaction.

This means that a necessary instruction is displayed by characters on the screen of the CRT 1 and the function selection button 2 which needs to be pressed is indicated by an arrow, and the function selection button 2 is also indicated by lighting a lamp.

By this guidance, the customer presses the function selection button 2 corresponding to the desired transaction.

After that, the customer inputs his / her own personal identification number, amount of money, etc. using the keypad 3, and the operation of the keypad 3 in this input is also indicated by the character display on the screen of the CRT 1 and the lighting of the input key. Operate the keypad 3 in sequence to input transaction data.

It should be noted that when the valid input key is depressed while the input key is depressed, a key tapping sound may be emitted to confirm that.

As described above, the conventional transaction data input unit is provided with various input keys for inputting transaction data to a predetermined position on the outer periphery of the CRT 1 for guiding the transaction operation.

[Problems to be solved by the invention]

As described above, the conventional automatic transaction device has transaction data input keys such as the transaction selection button 2 and the keypad 3 arranged on the outer periphery of the CRT 1, so that the input operation can be performed while comparing the display screen of the CRT 1 with the input keys. Must be done
There was a problem that it took time to operate.

This is a big problem especially for customers who are unfamiliar with the operation.

Further, there are many kinds of input keys, and the arrangement thereof is not limited to the arrangement shown in FIG. 5, and there are various arrangements, which promotes the above problem.

Furthermore, in some cases, it is not always necessary to press a large number of input keys in the operation, in which case most of the input keys are invalid input keys, so the customer finds a small number of valid input keys that need to be pressed. There was also a difficult problem.

The present invention has been made in order to solve such a problem, and an object thereof is to realize an automatic transaction device capable of surely and easily performing a key input operation associated with a transaction.

[Means for solving problems]

In order to achieve this object, the present invention provides an automatic transaction device that guides a customer's key input operation for inputting transaction data on a display screen of a CRT to execute a transaction.
A touch keyboard which is arranged on the T and comprises a plurality of touch keys corresponding to the image of the input key displayed on the guide screen, and the key input is performed when the touch key on the image of the input key is touched. , An image of an input key is displayed on the guide screen of the CRT without changing the size, and an operation is required among the touch keys corresponding to the images of all the input keys displayed on the guide screen. It is divided into a valid input key and a invalid input key so that the input of only touch keys is valid and the input of the key that does not require the operation is invalid, and the valid input key and the invalid input key are changed according to the progress of the operation, In addition, the image of the valid input key is displayed in a specific color set in advance corresponding to the change, and the image of the invalid input key is displayed in a specific color different from the color of the image of the valid input key. Characterized by comprising control means for controlling to cause.

[Action]

According to the present invention having such a configuration, among the touch keys corresponding to the images of all the input keys displayed on the guide screen of the CRT, only the touch keys that need to be operated are valid for the input, and the operation is required. It divides into a valid input key and a invalid input key so as to invalidate the input of the key that does not, and changes the valid input key and the invalid input key according to the progress of the operation,
In addition, the image of the valid input key is displayed in a specific color set in advance corresponding to the change, and the image of the invalid input key is displayed in a specific color different from the color of the image of the valid input key, so that the customer's key input is performed. Conduct operations by conducting operations.

〔Example〕

 An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a diagram showing an operating state of a CRT having a touch keyboard and a touch keyboard according to an embodiment of the present invention, and FIG. 2 is an overall perspective view of an automatic transaction device having a CRT and a touch keyboard according to the embodiment, FIG. 3 is a block diagram showing an internal configuration of the automatic transaction device in FIG.

First, in FIG. 1, reference numeral 4 denotes a customer guidance CRT in which an automatic transaction device guides a customer to enter transaction data. The wording or the like for guiding the input operation and deposit transactions, payment transactions, balance inquiries, etc. not shown. It is possible to display a screen consisting of the item keys, as shown in the figure, and the images of various input keys such as number keys, ten thousand and ten thousand keys, correction keys, yen keys, cancel keys, and confirmation keys. .

Reference numeral 5 denotes a customer operation touch keyboard for inputting transaction data provided on the screen of the customer guidance CRT 4, which has touch keys corresponding to the images of the input keys displayed on the customer guidance CRT 4. By touching this touch key with a fingertip, data corresponding to the image content of each input key can be input.

In FIG. 2, 6 is an automatic transaction device, which is a customer guidance CRT.
4, a customer operation touch keyboard 5, a transaction card card insertion slot 7, a general passbook insertion slot 8, and a banknote slot 9 for receiving and inserting transaction banknotes.

In FIG. 3, reference numeral 4 is a customer guidance CRT shown in FIGS. 1 and 2, and 5 is a touch keyboard for customer operation.

10 is a banknote depositing / dispensing machine which stores the dispensed banknotes so as to be sent out and stores the deposited banknotes, and 11 reads and holds the transaction data of the transaction card inserted from the card insertion slot 7 shown in FIG. A card reader / printer 12 for creating a statement slip is a passbook entry machine for entering transaction details in a passbook inserted through the passbook insertion opening 8 shown in FIG.
Reference numeral 3 denotes the customer guidance CRT 4, customer operation touch keyboard 5, bill depositing / dispensing machine 10, card reader / printer 11,
It is a main control unit that controls each operation of the passbook entry machine 12.

One embodiment according to the present invention is configured as described above, and its operation will be described next.

In addition, a case of payment in a card transaction will be described here, and will be described based on a flowchart showing processing steps of a card payment transaction in the automatic transaction device 6 shown in FIG.

Further, step numbers S1 to S22 are attached to each processing step in FIG. 4, and the corresponding step number is displayed in () for each explanation of each processing step.

First, the customer needs to select a transaction such as a deposit transaction, a payment transaction, a passbook transaction or a card transaction with the automatic transaction device 6.

Therefore, the customer guidance CRT 4 of the automatic transaction device 6 displays the image of each transaction item key as a transaction selection screen together with the wording for inducing transaction selection (S1).

The customer selects the payment transaction by card by touching the touch key of the customer operation touch keyboard 5 on the image of the transaction item key displayed as card payment (S2).

Next, the customer guidance CRT 4 displays a screen prompting the user to insert the card by text and prompts the customer to insert the card (S3).

Then, when the customer inserts a card into the card insertion slot 7 shown in FIG. 2 according to this guidance, the data of this card is read by the card reader / printer 11 shown in FIG.
Based on the read data, the main control unit 13 determines whether the card is correct (S4).

As a result, if the card is correct, CRT4 for customer guidance
Displays and guides the customer to press down the personal identification number (S
5).

At this time, the CRT 4 has already been changed to a display screen of input keys such as numeric keys, ten-thousand-tickets, and thousand-notes keys as shown in FIG.

The customer inputs the personal identification number by touching the touch key on the image of the number input key with his / her fingertip (S6), and the main control unit 13 judges whether the input personal identification number is correct (S7).

If the personal identification number entered by the customer is incorrect, the customer guidance CRT 4 displays a re-press because the personal identification number is different (S9).

If the password is wrongly input three times in a row, for example, the customer guidance CRT 4 displays the difference in the password and returns the card to the card insertion slot 7 to end the transaction processing when the customer receives the card (S8, S10, S21).

If the personal identification number entered by the customer is correct, the customer guidance CRT 4 displays the payment transaction amount depressing and prompts the customer to depress the amount input key (S11).

An example of the character display of the CRT 4 for guiding the customer and the image display of the input key at this time is shown in FIG. 1 (I).
Since the first input key to be used is an input key for inputting the amount of money, that is, the number of millions or thousands of tickets, the images of the valid input keys are numbers 1-9.

Therefore, since the valid input keys are numeric input keys 1 to 9,
The image of this valid input key is color-coded so that it can be easily distinguished from the images of other invalid input keys that are not used.

Note that in FIG. 1, the image of the valid input key is indicated by diagonal lines, and the color of the image can be easily identified by the customer by displaying the image of the valid input key in yellow and the image of the invalid input key in white. .

In this state, the customer further performs key input operation,
Here, the customer's payment transaction amount is temporarily set to 123,000 yen.

The customer pays the transaction amount 1 by the guidance text of the CRT 4 for customer guidance and the image of the valid input key displayed in yellow.
It is possible to easily find and press the first input key of the numeral 1 of 23,000 yen (S12).

The customer sequentially touches the touch keys on the image of the number input keys with their fingertips to input the amount of money, but after entering the first number, 0 is input.
Input keys, correction input keys that allow you to re-enter them if you make a mistake, and 10,000-thousand-thousand-ticket input keys for entering the denomination, so these input keys are also valid input keys The image is displayed in yellow as shown in FIG.

Also, the entered number is displayed in the item of amount as shown in Fig. 1 (II), but the customer confirms this display and if there is an error in the input, touch the touch key on the image of the correction input key with the fingertip. After touching, re-input with the number input key.

After inputting the numeral 1, the customer sequentially operates the touch keys of the customer operation touch keyboard 5 in the order of 2 → 10,000 → 3 → 1000 to input the total amount (S13).

Here, the customer guidance CRT 4 displays the customer guidance as shown in FIG. 1 (III), displays the total amount of money input, and displays the image of each valid input key of the correction key and the yen key in yellow. indicate.

Next, the customer can easily find the circle input key by the yellow display of the image of the valid key and input it (S14).

Thereafter, the customer guidance CRT 4 displays the images of the correction input key and the confirmation input key in yellow as valid input keys, as shown in FIG. 1 (IV).

After confirming whether or not the input amount shown in FIG. 1 (IV) is correct, the customer touches the touch key on the image of the customer confirmation input key with his fingertip to input confirmation if it is correct (S).
15).

Here, the automated teller machine investigates whether the inputted amount of money can be paid by checking the customer's deposit balance or the like (S16).

When the input amount can be paid by the check, the customer guidance CRT 4 displays that the processing is in progress, the bill depositing / dispensing machine 10 shown in FIG. 3 counts bills, and the card reader / printer 11 creates a transaction statement. Yes (S17).

The banknotes and the transaction slips are conveyed to the banknote entrance / exit 9 shown in FIG. 2, and the customer guidance CRT 4 displays the receipt of the banknote and opens the shutter of the banknote entrance / exit 9 (S18).

When the customer receives the bill from the bill entrance / exit 9, the customer guidance C
The RT 4 displays the receipt of the card and returns the card to the card insertion slot 7 (S19 and S20).

The customer finally receives the card from the card insertion slot 7, and the transaction processing ends (S21).

In addition, in the above (S16), when the deposit balance is insufficient for the payment amount, the customer guidance CRT 4 displays a shortage of the amount and returns the card to the card insertion slot 7 so that the customer can insert the card. Upon receipt, the payment is stopped and the transaction processing ends (S22, S21).

〔The invention's effect〕

As described above, according to the present invention, a touch keyboard including a plurality of touch keys is used to display an image of an input key on a guide screen of a CRT without changing the size and all of the guide screens are displayed. Of the touch keys corresponding to the image of the input key, only the touch keys that need to be operated are valid, and the keys that do not need to be operated are invalid. , The valid input key and invalid input key are changed according to the progress of the operation, and the image of the valid input key is displayed in a specific color set in advance corresponding to the change, and the image of the invalid input key is validly input. It is configured to be displayed in a specific color different from the color of the key image.

Therefore, the customer can intuitively and easily identify the effective input key to be operated according to the progress of the operation by the color change, only by looking at the image of the key, and the key input operation can be surely and easily performed. The effect that it becomes possible is obtained.

Also, since the position of the invalid key can be recognized in advance together with the valid input key, it is possible to smoothly move to the next key input in the same input process (for example, the amount input), and the input key displayed on the guidance screen can be changed. Since the size of the image is always displayed in a constant size, it is possible to prevent confusion.

Even if an unfamiliar customer operates these, the input operation can be performed without fail according to the guidance screen, and the operation time can be shortened, so that the operation efficiency of the device can be improved.

[Brief description of drawings]

FIG. 1 is a diagram showing an embodiment of the present invention, showing an operating state of a touch keyboard displayed on a CRT screen,
FIG. 2 is an overall perspective view of an automatic transaction device equipped with a CRT and a touch keyboard according to the embodiment, FIG. 3 is a block diagram showing an example of its internal configuration, and FIG. 4 is a flow chart of transaction processing according to the embodiment. FIG. 5 is a front view showing a conventional CRT and input keys. 4 ... CRT for customer guidance 5 ... Touch keyboard for customer operation 6 ... Automatic transaction device 13 ... Main control unit

Claims (1)

[Claims] 1. An automatic transaction apparatus for guiding a customer's key input operation for inputting transaction data on a display screen of a CRT to execute a transaction, the input being arranged on the CRT and displayed on the guidance screen. A touch keyboard that is composed of a plurality of touch keys corresponding to the image of the key, and that allows a key input to be performed when the touch key on the image of the input key is touched, and the size of the image of the input key on the guide screen of the CRT. Of the touch keys corresponding to the images of all the input keys displayed on the guide screen, the touch keys that require operation are enabled and the operation is not required. It is divided into valid input key and invalid input key so as to invalidate the key input, and the valid input key and invalid input key are changed according to the progress of the operation, and the change Correspondingly, a control means for displaying the image of the valid input key in a specific color set in advance and displaying the image of the invalid input key in a specific color different from the color of the image of the valid input key is provided. A characteristic automatic transaction device.