JP2006048602A - Automatic teller machine - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an automatic teller machine which performs customer guidance by which even a customer unfamiliar to an operation easily understands into what deposit and withdrawal port bills and coins, etc. are inserted, etc. <P>SOLUTION: The automatic teller machine guides an insertion or receiving operation of the bills or the coins performed by the customer by displaying characters or patterns on a customer operation display panel, wherein at least a pattern at an upper part of the automatic teller machine which instructs customer's operation procedures is displayed on the customer operation display panel, a pattern of a part where the customer's operation is unnecessary is displayed with a color with high lightness and low saturation, namely, lightly and a bill deposit and withdrawal port or a coin deposit and withdrawal port is displayed with a color with low lightness and high saturation, namely, vividly on the customer operation display panel. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an automatic teller machine installed in a financial institution or the like, and more particularly to customer guidance and guidance for insertion and receipt of cash.

The conventional automatic teller machine inserts and receives transaction media such as cards, passbooks, and statements, and cash. Flicker lamps installed near each transaction media and cash insertion port and the receiving port, and images on the screen of the display section The customer's operation was guided and guided by characters. In addition, there is one in which colors are given to the parts operated by the customer so that the colors can be identified (for example, see Patent Document 1).
JP 2001-351148 (paragraph “0005”, FIG. 2)

  However, in the above-described conventional technology, even if the insertion and reception of transaction media such as banknotes and coins and cards are guided and guided to the customer with characters and pictures on the screen of the flicker lamp and the display unit, For customers unfamiliar with the operation, there are cases where it is not clear which banknotes, coins, etc. should be inserted into the deposit / withdrawal port. In particular, an automatic teller machine having both a banknote deposit / withdrawal port and a coin deposit / withdrawal port has a problem that both the deposit / withdrawal port are arranged side by side and the banknote deposit / withdrawal port is mistaken for the coin deposit / withdrawal port.

  An object of the present invention is to solve such a problem.

  Therefore, the present invention relates to an automatic teller machine that instructs a customer's operation procedure in an automatic teller machine that guides an insertion or receipt operation of bills or coins performed by a customer by displaying characters or symbols on a customer operation display panel. At least the upper part of the symbol is displayed on the customer operation display panel, the part that does not require the customer's operation is displayed in a color with high brightness and low saturation, and the banknote deposit / withdrawal slot that requires operation is displayed. The design is characterized in that the design is displayed on the customer operation display panel in a color with low brightness and high saturation.

  When the customer inserts or receives banknotes and coins in this way, the present invention is configured such that the banknote deposit / withdrawal port and the coin deposit / withdrawal port are located on the customer operation display panel in the upper part of the automatic teller machine. By displaying the customer guidance screen more clearly, it is possible to clearly understand the positions of the banknote deposit / withdrawal port and the coin deposit / withdrawal port and to understand the operation procedure.

  Hereinafter, embodiments of an automatic teller machine according to the present invention will be described with reference to the drawings.

FIG. 1 is a perspective view of an automated teller machine showing a first embodiment, FIG. 2 is a block diagram of an automated teller machine showing a first embodiment, and FIG. 3 is a card deposit transaction showing a first embodiment. FIG. 4 is an explanatory diagram of a bill insertion guidance screen showing the first embodiment, and FIG. 5 is an explanatory diagram of a coin insertion guidance screen showing the first embodiment.
In FIG. 1, reference numeral 1 denotes an automatic teller machine, which includes a customer operation display panel 2, a banknote deposit / withdrawal port 3, a coin deposit / withdrawal port 4, a card insertion / ejection port 5, and a passbook insertion / ejection port 6.

  In FIG. 2, reference numeral 21 denotes a customer operation display unit, which performs a display process for displaying a word, a picture or the like for guiding and guiding a customer on the customer operation display panel 2 and an input process for a customer PIN number, transaction amount, or the like. The customer operation display panel 2 includes a display screen such as a CRT or a liquid crystal display that displays input keys, words for guiding and guiding the customer, and a touch panel that detects where the customer has pressed the display screen. In addition, a voice guidance function (not shown) for guiding and guiding customers is provided.

Reference numeral 22 denotes a banknote deposit / withdrawal unit that accepts deposited banknotes from the banknote deposit / withdrawal port 3, performs discrimination and counts, and stores them. In addition, the number of banknotes with the designated number of payments is counted and paid out to the customer from the banknote deposit / withdrawal port 3.
The banknote deposit / withdrawal unit 22 controls the opening / closing of the shutter provided in the banknote deposit / withdrawal port 3 by an actuator or the like, and also controls a sensor or the like for confirming insertion or receipt of the banknote.

Reference numeral 23 denotes a coin deposit / withdrawal unit that accepts deposited coins from the coin deposit / withdrawal port 4, performs discrimination and counts, and stores them. Also, the specified number of payout coins is counted and paid out to the customer from the coin deposit / withdrawal port 4.
The coin deposit / withdrawal unit 23 drives a shutter provided in the coin deposit / withdrawal port 4 with an actuator or the like to control its opening and closing, and also controls a sensor or the like for confirming insertion or receipt of coins.

Reference numeral 24 denotes a card reader printer unit that accepts a card on which customer information and the like are recorded from the card insertion / ejection slot 5, reads and writes data recorded on the magnetic stripe of the card, and transaction contents on the statement slip Printing or the like is performed, and the card and the statement slip are discharged from the card insertion / discharge port 5.
Reference numeral 25 denotes a passbook printing unit which accepts a passbook in which customer information and the like are recorded from the passbook insertion / extraction port 6, reads transaction contents into the passbook, and reads and writes data recorded in the magnetic stripe of the passbook. It is discharged from the passbook insertion outlet 6.

  Reference numeral 26 denotes a control unit, and the operation of the automatic teller machine 1 as a whole including the customer operation display unit 21, the banknote deposit / withdrawal unit 22, the coin deposit / withdrawal unit 23, the card reader printer unit 24, and the passbook printing unit 25 is not illustrated. Control based on software stored in memory. The control unit 26 has a function of communicating with a host computer (not shown) via a communication unit (not shown).

  In FIG. 4, 41 is a banknote insertion guidance word, which is displayed at the top of the screen of the customer operation display panel 2 and induces the customer to insert a banknote with a text such as “Please insert banknote”. 42 is a pattern showing the upper part of the automatic teller machine including the customer operation display panel 2, the card insertion / discharge port 5, the passbook insertion / discharge port 6, the banknote deposit / withdrawal port 3 and the coin deposit / withdrawal port 4, 43 among them It is a pattern which shows a banknote depositing / withdrawing port. In the pattern 42 showing the upper part of the automatic teller machine, the portion excluding the banknote deposit / withdrawal port 3 is displayed with a high brightness and a low saturation color, for example, light gray, and the symbol 43 showing the banknote deposit / withdrawal port is the above-mentioned The color is lighter than the color, and the color is highly saturated, that is, dark and clear.

Moreover, the symbol which shows a banknote in the vicinity of the symbol 43 which shows the banknote depositing / withdrawing port displayed on the screen of the customer operation display panel 2 is displayed darkly and clearly with the symbol of the arrow toward the symbol 43 which shows a banknote depositing / withdrawing port.
In addition, it can be set as a banknote receipt guidance screen by changing the banknote insertion guidance text 41 into banknote receipt guidance words, such as "Please receive a banknote."

  In FIG. 5, 51 is a coin insertion guidance word, which is displayed at the top of the screen of the customer operation display panel 2 and induces the customer to insert a coin with a word such as “Please insert a coin”. 52 is a pattern showing the upper part of the automatic teller machine including the customer operation display panel 2, the card insertion / discharge port 5, the passbook insertion / discharge port 6, the banknote deposit / withdrawal port 3 and the coin deposit / withdrawal port 4, 53 among them It is a pattern which shows a coin deposit and withdrawal port. In the pattern 52 showing the upper part of the automatic teller machine, the portion excluding the coin deposit / withdrawal port 4 is displayed with a high lightness and low saturation color, for example, light gray, and the symbol 53 showing the coin deposit / withdrawal port is the above-mentioned The color is lighter than the color, and the color is highly saturated, that is, dark and clear.

Moreover, the symbol which shows a coin in the vicinity of the symbol 53 which shows the coin deposit / withdrawal port displayed on the screen of the customer operation display board 2 is displayed darkly and clearly with the symbol of the arrow toward the symbol 53 which shows the coin deposit / withdrawal port.
In addition, it can be set as a coin receipt guidance screen by changing the coin insertion guidance sentence 51 into coin receipt guidance words, such as "Please receive a coin."

With regard to the operation of the above-described configuration, the card deposit transaction will be described according to the steps indicated by S in the flowchart of FIG.
S 301: The customer presses the deposit key on the transaction selection screen displayed on the customer operation display panel 2, and the card is inserted into the card insertion / ejection slot 5. The card reader printer unit 24 reads customer information recorded on the magnetic stripe of the inserted card, and the control unit 26 transmits the customer information to a host computer (not shown).

S302: The customer operation display unit 21 displays on the customer operation display panel 2 a bill insertion guidance screen showing the first embodiment of FIG. At this time, you may blink only the symbol 43 which shows a banknote depositing / withdrawing port.
S303: It waits until it detects that a customer inserts a banknote with the banknote insertion detection sensor which is not illustrated in the banknote depositing / withdrawing port 3. FIG.

S304: Upon detecting the insertion of banknotes, the customer operation display unit 21 displays a coin insertion guidance screen on the customer operation display panel 2 showing the first embodiment of FIG. At this time, only the symbol 53 indicating the coin deposit / withdrawal port may be blinked.
S305: It waits until it detects that a customer inserts a coin with the coin insertion detection sensor which is not illustrated in the coin deposit / withdrawal port 4.

S306: When the insertion of a coin is detected, the bill depositing / withdrawing unit 22 and the coin depositing / withdrawing unit 23 perform deposit counting processing according to an instruction from the control unit 26.
S307: After the customer confirms the deposit amount and presses the confirmation key displayed on the customer operation display panel 2, the card is returned to the customer and the card deposit transaction is terminated.
The card deposit transaction has been described above. The card payment transaction is described as follows.

First, the customer presses a payment key on the transaction selection screen displayed on the customer operation display panel 2, and inserts a card into the card insertion / ejection slot 5. Thereafter, when the customer inputs the password and the payment amount, the banknote deposit / withdrawal unit 22 and the coin deposit / withdrawal unit 23 perform the withdrawal counting process in accordance with an instruction from the control unit 26.
Next, the customer operation display unit 21 displays on the customer operation display panel 2 the banknote receipt guidance screen that guides the customer to receive the banknotes. It waits until it detects that a customer receives a banknote with the banknote receipt detection sensor which is not illustrated in the banknote depositing / withdrawing port 3. FIG.

When the receipt of the bill is detected, the customer operation display unit 21 displays on the customer operation display panel 2 the coin receipt guidance screen that guides the customer to receive the coin.
It waits until it detects that a customer receives a coin with a coin receiving detection sensor (not shown) at the coin deposit / withdrawal port 4, and when receiving the coin is detected, the card is returned to the customer and the card payment transaction is terminated.

  As described above, in the first embodiment, when the customer inserts or receives banknotes and coins, the banknote deposit / withdrawal port and the coin deposit / withdrawal port are located in the upper part of the automatic teller machine on the customer operation display panel. By displaying a customer guidance screen that clearly shows the part from other parts, it is possible to clearly understand the positions of the banknote deposit / withdrawal port and the coin deposit / withdrawal port and to understand the operation procedure.

FIG. 6 is an explanatory diagram of a bill insertion guidance screen showing the second embodiment, and FIG. 7 is an explanatory diagram of a coin insertion guidance screen showing the second embodiment.
Note that parts similar to those of the first embodiment described above are denoted by the same reference numerals and description thereof is omitted.
In FIG. 6, 61 is a banknote insertion guidance word, which is displayed at the top of the screen of the customer operation display panel 2 and induces the customer to insert a banknote with a text such as “Please insert banknote”. 62 is a symbol showing a banknote deposit / withdrawal port, and 63 is a symbol showing a coin deposit / withdrawal port. When the banknote deposit / withdrawal port 3 is on the right side of the automatic teller machine 1 and the coin deposit / withdrawal port 4 is on the left side, the symbol 62 indicating the banknote deposit / withdrawal port is displayed on the right side of the screen of the customer operation display panel 2. The symbol 63 indicating the coin deposit / withdrawal port is displayed in the left part of the screen in a color with higher brightness and lower saturation than the symbol 62 indicating the banknote deposit / withdrawal port, such as light gray.

Also, characters such as “banknote” are displayed in the vicinity of the symbol 62 indicating the banknote deposit / withdrawal port displayed on the screen of the customer operation display panel 2 to inform the customer that the symbol 62 indicating the banknote deposit / withdrawal port is a bill insertion slot. To do.
In addition, when the banknote deposit / withdrawal port 3 is on the left side of the automatic teller machine 1 and the coin deposit / withdrawal port 4 is on the right side, a symbol 62 indicating the banknote deposit / withdrawal port is displayed on the screen of the customer operation display panel 2. The symbol 63 displayed on the left side and indicating the coin deposit / withdrawal port is displayed on the right side of the screen. Moreover, it can be set as a banknote receipt guidance screen by changing the banknote insertion guidance text 61 into banknote receipt guidance words, such as "Please receive a banknote." Furthermore, you may display the guidance screen which blinked the symbol 62 which shows a banknote depositing / withdrawing port.

  In FIG. 7, 71 is a coin insertion guidance word, which is displayed on the upper part of the screen of the customer operation display panel 2 and induces the customer to insert a banknote with a word such as “Please insert a coin”. 72 is a symbol showing a banknote deposit / withdrawal port, and 73 is a symbol showing a coin deposit / withdrawal port. When the coin deposit / withdrawal port 4 is on the left side of the automatic teller machine 1 and the banknote deposit / withdrawal port 3 is on the right side, the symbol 73 indicating the coin deposit / withdrawal port is displayed on the left side of the screen of the customer operation display panel 2. The symbol 72 indicating the banknote deposit / withdrawal port is displayed in the right part of the screen in a color with higher brightness and lower saturation than the symbol 73 indicating the coin deposit / withdrawal port, such as light gray.

Also, characters such as “coin” are displayed in the vicinity of the symbol 73 indicating the coin deposit / withdrawal port displayed on the screen of the customer operation display panel 2 to inform the customer that the symbol 73 indicating the coin deposit / withdrawal port is a coin insertion port. To do.
When the coin deposit / withdrawal port 4 is on the right side of the automatic teller machine 1 and the banknote deposit / withdrawal port 3 is on the left side, a symbol 73 indicating the coin deposit / withdrawal port is displayed on the screen of the customer operation display panel 2. The symbol 72 displayed on the right part and indicating the banknote deposit / withdrawal port is displayed on the left part of the screen. Moreover, it can be set as a coin receipt guidance screen by changing the coin insertion guidance text 71 into coin receipt guidance words, such as "Please receive a coin." Furthermore, you may display the induction | guidance | derivation screen which blinked the pattern 73 which shows the coin deposit or withdrawal port.

The operation of the configuration described above is the same as the card deposit transaction and the card payment transaction of the first embodiment.
As described above, in the second embodiment, when the customer inserts or receives banknotes and coins, the banknote deposit / withdrawal port and the coin deposit / withdrawal port are displayed side by side on the customer operation display panel, and the Clearly understand the positions of banknote deposit / withdrawal ports by displaying a customer guidance screen that clearly displays the deposit / withdrawal ports that need to be operated and thinly displays the deposit / withdrawal ports that do not require operation. And the operation procedure can be understood.

The perspective view of the automatic teller machine which shows a 1st Example Block diagram of an automatic teller machine showing a first embodiment Flow chart of card deposit transaction showing the first embodiment Explanatory drawing of the banknote insertion guidance screen which shows a 1st Example. Explanatory drawing of the coin insertion guidance screen showing the first embodiment Explanatory drawing of the banknote insertion guidance screen which shows a 2nd Example. Explanatory drawing of the coin insertion guidance screen showing the second embodiment

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Automatic teller machine 2 Customer operation display board 3 Banknote deposit / withdrawal port 4 Coin deposit / withdrawal port 5 Card insertion discharge port 6 Passbook insertion / discharge port 21 Customer operation display part 22 Banknote deposit / withdrawal part 23 Coin deposit / withdrawal part 24 Card reader printer part 25 passbook printing unit 26 control unit 41 bill insertion guidance statement 42 design showing the upper part of the automatic teller machine 43 design showing the banknote depositing / withdrawing port 51 coin insertion guidance statement 52 design showing the upper part of the automated teller machine 53 coin depositing / withdrawing port 61 showing a bill insertion guidance 62 design showing a banknote deposit / withdrawal port 63 design showing a coin deposit / withdrawal port 71 coin insertion guidance statement 72 design showing a banknote deposit / withdrawal port 73 design showing a coin deposit / withdrawal port

Claims (4)

In an automatic teller machine that guides the insertion or receipt operation of bills or coins performed by a customer by displaying characters or symbols on the customer operation display board,
An automatic teller machine, wherein at least an upper symbol of an automatic teller machine for instructing a customer's operation procedure is displayed on a customer operation display panel. In an automatic teller machine that guides the insertion or receipt operation of bills or coins performed by a customer by displaying characters or symbols on the customer operation display board,
An automatic teller machine characterized by displaying at least a banknote deposit / withdrawal slot and a coin deposit / withdrawal slot designating a customer operation procedure on a customer operation display panel. In the automatic teller machine according to claim 1 or claim 2,
Designs for parts that do not require customer operations are displayed in high-lightness and low-saturation colors, and banknote deposit / withdrawal ports that require operation are displayed in customer-operated with low-lightness and high-saturation colors Automatic teller machine characterized by displaying on the board. In the automatic teller machine according to claim 1, claim 2 or claim 3,
An automatic teller machine characterized by blinking a bill deposit / withdrawal slot or coin deposit / withdrawal slot that requires customer operation and displaying it on a customer operation display panel.