JPH0228872A - Screen display system for automatic cash transaction device - Google Patents

Abstract

PURPOSE:To attain a smooth operation by dividing one screen and displaying present and next operation guiding screens in parallel. CONSTITUTION:An automatic cash transaction device is equipped with a transmission control part 41, a control part 42, an operation and display part 43, a slip/card part 44, a pass-book part 45, a bill part 46, an internal console panel part 47, a screen file part 48, a power source part 49, a storage part 50 and a screen division control part 51. The screen division control part 51 has a function to divide and display one screen of the operation part and display part 43 and control the switching of the divided screen and when the operation guiding screen is displayed, it displays the next operation guiding screen in parallel with the present operation guiding screen.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a screen display method for an automated teller machine, and in particular, to an automated teller machine that can improve operability and shorten processing time. Screen display method % type % In conventional automated teller machines, when guiding a user's operations, a method is adopted in which the screen is sequentially switched and displayed for each operation unit on a CRT display. Generally, the entire surface of one screen corresponding to a previously set operation is read out from a screen file and switched and displayed each time the operation is completed.

When displaying the screen using this method, for example, as shown in Figure 2, the user's transaction guidance is extracted from the screen file at each transaction procedure step and displayed on the entire screen, so the magnetic cart cannot be moved. The time to lead (1.9 seconds) and the time to retrieve and display guidance for each operation (0.5 seconds)
seconds) is required.

Therefore, for example, selecting a transaction, inserting a card, entering a PIN number, etc.
It takes 9.9 seconds to process the procedure of inputting the payment amount and pressing the confirmation key.

Further, for example, in a method described in Japanese Patent Application Laid-open No. 62-92068, multi-display is performed to display an assistance screen on a part of the input guidance screen to prevent reference data from being forgotten.

[Problem to be solved by the invention]

1. In the prior art, for example, when inputting a PIN number in a cashless payment transaction and continuing to input an amount, the PIN input screen is displayed after the card reading operation is completed and after the screen data is read out. The amount input screen is displayed only after the password input operation is completed and after the screen data is read out, which poses a problem in that an input stalemate occurs when moving on to the next operation.

In addition, multi-display on a CRT screen is possible with general home VTRs.
Although it is known from the above, it only displays an image, and it is not possible to identify which screen is to be referred to for screens that support response input.

The purpose of the present invention is to improve such problems, and when switching and displaying operation guidance screens, screen file read, etc.
○ By switching to the next operation screen without waiting time due to access, it is possible to prevent input jams, and by displaying the next operation procedure in advance, it is possible to shorten processing time by raising awareness. An object of the present invention is to provide a screen display method for an automatic cash withdrawal device.

[Means to solve the problem]

In order to achieve the above object, the screen display method of the automated teller machine of the present invention includes a means (operation section and display section) for displaying a user's operation guidance screen and a means for storing the order of operations selected by the user. means (storage unit), means (operation unit/display unit) for detecting the end of the input operation, and means (screen file unit) for storing the display screen, and the system guides the user's operation on the display screen. In the screen display method of automated teller machines, when guiding the user by sequentially switching operation guidance screens for each operation, one screen is divided and displayed, and a means for controlling the switching of the divided screens (screen splitting) The present invention is characterized in that when a control unit (control unit) is provided and an operation guidance screen is displayed, a next operation guidance screen is displayed in parallel with the operation guidance screen during the operation.

[Effect]

:3 In the present invention, one screen is divided into two parts and displayed by the screen division control section, and each screen is controlled independently for switching. As a result, while inputting on the operation screen, the next operation screen read from the screen file section is displayed on the other screen, and the screen is blinked until the operation is completed. Further, when the operation is completed, the blinking is switched to the next operation screen that was previously displayed.

Therefore, I1 when reading the screen file part in the next operation.
0 processing does not occur, and no waiting time due to screen switching occurs. Further, the user can easily identify which operation screen is used.

In addition, since the next operation screen is displayed during the operation according to the screen, it is difficult to perform simple operations in sequence, such as when inserting a passbook and then inserting a card, or when receiving a card and then receiving statements/bills. , the user can recognize the next operation in advance, making the operation smoother and leading to improved processing capacity.

〔Example〕

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 3 is a perspective view showing an overview of an automated teller machine in an embodiment of the present invention.

The automated teller machine 30 of this embodiment includes a magnetic card entrance/exit/statement slip ejection port 31, a touch input/guidance display 3
2. Passbook entrance 33. and bill deposit slot and bill payment slot 3
4.

FIG. 4 is a configuration diagram of an automated teller machine in one embodiment of the present invention.

The automatic teller machine of this embodiment includes a transmission control section 41, a control section 42, an operation section/display section 43, a slip/card section 44, a passbook section 45, a bill section 46, an internal operation panel section 47, a screen file section ( FD) 48, a power supply section 49, a storage section 50, and a screen division control section 51.

This control section 42 has a built-in storage section 50 and controls the units of the entire apparatus. Note that the storage unit 50 stores user transaction operation procedures and processing data of each unit within the device.

Furthermore, the transmission control unit 41 controls the communication line with the host.

Further, the slip/card section 44 issues a statement slip and reads/writes the magnetic card 1.

Further, the banknote section 4G returns the deposited and withdrawn banknotes to the withdrawal port (banknote deposit slot and banknote payment port 34).

Further, the screen file section 48 stores user guidance screen data.

Further, the screen division control unit 51 controls the operation unit/display unit 43, and when displaying the operation screen on the touch input/guidance display 32, divides the display screen into two and controls each screen independently (display/ switch). In addition, until the operation is completed,
Blink that screen.

With this configuration, screen data is stored in the screen file section 4.
8, is edited and controlled for split display by the screen division control section 51, and is displayed on the input operation section/guidance display section 43.

Furthermore, when the input operation unit/guidance display unit 43 detects the pressing of the end key of the screen or the end of the mechanical operation of each unit of the operation, the screen division control unit 51 specifies the blink of the screen. is switched to the divided display screen for the next operation, and the display is controlled as the screen for the next operation.

FIG. 1 is a timing chart showing a screen display method of an automated teller machine in an embodiment of the present invention, and FIG. 5 is an explanatory diagram of screen operations for card payment transactions in an embodiment of the present invention.

In this embodiment, when the user guidance screen is divided and switched based on the operation procedure of a card payment transaction, the screen tab for guiding the user's transaction operation is the screen file section 4.
Retrieved from the transaction guidance screen file stored in 8,
The information will be displayed on the screen as the transaction procedure progresses.

For example, as shown in FIG. 5, when the user follows the screen with screen number G001 and selects/inputs a desired transaction in transaction procedure 501, screen number G002 appears in the operation stage of transaction procedure 502.
is displayed on the left half of the display screen under the control of the screen division control section 51, and the left half of the screen is also blinked. As a result, the user performs a card insertion operation according to the screen on the blinking side, and then a card read operation is executed.

In this case, as soon as the left half screen display starts blinking, the next operation screen, screen number GOO3, is read from the screen file section 48 in parallel with the operation based on the left half screen instruction, and the screen division control section 51 The screen with screen number GOO3 read out by control is displayed on the right split screen.

Therefore, when the flashing screen is switched to the next operation screen on the right half after the user completes the card insertion operation, the screen number GOO3 that was previously displayed on the right half is displayed without waiting for the cart read operation time, which is the mechanical operation time of the device. You can move to the PIN input operation.

Further, at the operation stage of the transaction procedure 503, immediately after the cart read operation is completed, the operation screen GOO4 for the next operation, the transaction procedure 504, is displayed on a split screen on the left side of the screen during the password input operation.

Furthermore, at the stage of the transaction procedure 504, the operation screen 000
During the input operation in Step 4, the next operation screen GOO5 is displayed in advance, and after the screen operation is finished, the screen G005 that was sequentially displayed in advance is switched to a blinking screen.

Further, the timing chart i- of this embodiment is shown as shown in FIG.

In other words, when inserting a card, guidance for inserting a cart is displayed flashing and guidance for entering a PIN number is displayed.Similarly, when inputting a PIN number, guidance is displayed for inputting the payment amount, and when inputting a payment amount, guidance for pressing the confirmation key is displayed. will be displayed, and the blinking screen will change when the corresponding operation is completed. Therefore, the waiting time (0,
5 seconds) will not occur.

Further, the magnetic card reading after the card insertion operation is performed in parallel with the password input operation.

This allows similar processing steps (transaction selection, card insertion,
Compared to the conventional method (see Figure 2), the required time is 3.
．． It is reduced by 4 seconds.

In addition, in this embodiment, when the previously displayed screen is recognized as the operation screen, in addition to blinking the screen, a method of displaying a cursor on the screen, a method of blinking the cursor, etc. can be considered.

〔Effect of the invention〕

According to the present invention, compared to the conventional method in which the user's transaction guide guidance is extracted from the screen file at each transaction procedure stage and displayed on the entire screen, the screen display after transaction selection requires less handling time such as input operations. Since the screen overlaps with the screen file, the screen file readout and screen display time are negligible.

In addition, the performance improvement time is proportional to the number of screen displays per transaction, and assuming an average of 8 screens per transaction, 0% per transaction.
．． 5 seconds x 8 = 4.0 seconds. Also, if the average number of transactions per day for the device is 300 transactions/9 hours, then 4.0 seconds x 30
0=1200 seconds=20 minutes, and the processing time is reduced by about 20 minutes per day. In other words, the number of transactions in that time is about 4
It is possible to increase the number by 0.

Furthermore, since the user can predict the next operation, the user becomes more aware of the next operation, improving operational efficiency.

[BRIEF DESCRIPTION OF THE DRAWINGS] FIG. 1 is a timing chart showing a screen display method of an automated teller machine according to an embodiment of the present invention, FIG. 2 is a timing chart showing a screen display method of a conventional automated teller machine, FIG. 3 is a perspective view showing an overview of an automated teller machine in an embodiment of the present invention, FIG. 4 is a configuration diagram of an automated teller machine in an embodiment of the invention, and FIG. 5 is an embodiment of the invention. It is an explanatory diagram of screen operation of a card payment transaction in an example. 30: Automatic teller machine, 31: Magnetic card entrance and statement outlet, 32: Touch input and guidance display, 3
3: Passbook entrance/exit, 34: Bill deposit/banknote payment slot, 41
: transmission control section, 42: control section, 43: operation section and display section,
44: Slip/Card Department, 45: Passbook Department, 46: Banknote Department,
47: Internal operation panel section, 48 Two-screen file section (FD
), 49: power supply section, 50: storage section, 51: screen division control section. Patent applicant: Hitachi, Ltd.

Claims (1)

[Claims] 1. A system comprising means for displaying a user's operation guidance screen, a means for storing the order of operations selected by the user, a means for detecting the end of the input operation, and a means for storing the display screen. In the screen display method of an automated teller machine that guides the user's operations on the display screen, when guiding the user by sequentially switching the operation guidance screen for each operation, one screen is divided and displayed, and the split screen A screen display method for an automated teller machine, characterized in that when an operation guidance screen is displayed, a next operation guidance screen is displayed in parallel with the operation guidance screen during the operation. .