JPH05257959A - Automatic cash transaction device - Google Patents

Abstract

PURPOSE:To shorten the processing time of the whole device and to improve user's operability by starting another transaction when the user selects the start guide column of the other transaction and displaying the guide screen of the other transaction together with the preceding guide screen. CONSTITUTION:At the time of selecting a balance 'CHECK' column 63 on the guide screen, balance reference 61 is ended and the preceding balance reference screen is left on the display screen. Thereby the user can correct drawing amount by selecting a 'CORRECT' column 57 while observing a balance. When a guide column for starting another transaction is selected during the display of a certain transaction on the guide screen, the guide screen of the other transaction is displayed and the other transaction can be started, so that the user can execute the other transaction without interrupting the transaction in processing. Since the current transaction guide screen is displayed together with the guide screen of the other transaction, the user can execute the other transaction while referring to the current one.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automated teller machine, and more particularly to an automated teller machine which can improve the operability of a user and shorten the operation processing time.

[0002]

2. Description of the Related Art An automatic teller machine according to the prior art has a guidance function for displaying operation instructions and procedures of a user on a screen. However, the automatic teller machine according to the prior art displays a guide screen during processing, for example, a card insertion guide screen, and the user reads the password input guide screen from the memory after the card is inserted and displays it. However, there is a problem in that the processing is time-sequential and takes a lot of processing time, and even an inexperienced user does not know the next processing until the next operation is displayed, and the operation is time-consuming.

In order to solve this inconvenience, in the prior art, the processing screen currently selected to guide the user's operation to the display screen and the next processing screen following the processing screen, for example, a card insertion guide screen. It has been proposed to divide and display the password input guidance screen following the process (see Japanese Patent Laid-Open No. 2-28872). The automatic teller machine according to this prior art makes it possible to reduce the processing time by facilitating the operation processing and reading the next screen in advance by dividing and displaying the next guidance screen in accordance with the progress of the transaction procedure. Is. An automated teller machine that can transfer the processing to a withdrawal transaction without inputting a personal identification number again after the balance inquiry transaction has been proposed has been proposed. Otherwise, it is difficult to say that it is sufficient from the viewpoint of shortening the processing time because it cannot move to withdrawal transactions.

[0004]

The automatic teller machine described in the above publication can reduce the screen data read time and improve the operability for the user by displaying the following operation screen, but it is not a single process. The other process could not be performed until after completion of. For example, since the processes such as passbook printing, deposit processing, and withdrawal processing are controlled independently from the start to the end, when the user performs the transfer procedure after the balance is illuminated, the user first inserts the card and inputs the personal identification number. After the balance lighting process was completed, the transfer procedure had to be started from the card insertion again, and there was a problem that the processing time was long.

An object of the present invention is to eliminate the above-mentioned problems caused by the prior art, and to provide an automatic teller machine which shortens the processing time of the entire apparatus and improves the operability of the user.

[0006]

In order to solve the above-mentioned problems, the automatic teller machine according to the present invention displays a guidance screen for a certain transaction while displaying a guidance column for starting another transaction so that the user can obtain the information other than the above. When the other transaction start guidance field is selected, the other transaction is started and the guidance screen of the other transaction is displayed together with the previous guidance screen.

[0007]

When the guidance column for starting another transaction is selected while the guidance screen for a certain transaction is being displayed, the automatic teller machine configured as described above displays another transaction for which the guidance screen for the other transaction is displayed. Since the user can start the transaction, the user can perform other procedures without interrupting the transaction in progress.
Further, since the guidance screens of other transactions are also displayed, it is possible for a user to conduct a certain transaction while referring to it.

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of an automatic teller machine according to the present invention will be described in detail below with reference to the drawings. <First Embodiment> FIG. 1 is a diagram showing the main configuration of an automatic teller machine according to the first embodiment of the present invention, and FIGS.
Is a flow chart for explaining the operation and screen display procedure, and FIGS. 5 and 6 are diagrams showing an example of a guide screen displayed on the display unit of the automatic teller machine.

First, as shown in FIG. 1, the automatic teller machine according to this embodiment has a main control section 105 capable of parallel processing of the control of the entire automatic teller machine and a screen display section 102 such as a CRT.
An operation input device 101 such as a touch panel arranged above,
An operation control unit 103 that transmits an input signal from the input device 101 to the main control unit 105, a display control unit 104 that displays a guidance screen (guidance screen) instructed by the main control unit 105 on the display unit 102, A line control unit 106 for communicating with a central device, which is a host computer, in accordance with a user's input from the operation input device 101, a banknote depositing / dispensing unit 107 for depositing / dispensing banknotes, etc., transaction contents and balance of the user A statement slip / card processing unit 108 for printing a statement slip and reading data from a magnetic card, and a passbook processing unit 109 for printing a passbook.

The processing procedure and display screen of the automatic teller machine constructed as described above will be described with reference to FIGS. 3 to 4 and 5 to 6. It should be noted that a flow in which vertical lines are inserted on the left and right of the flows in FIGS. 3 and 4 indicates a user's operation, and other square flows indicate a display state of the apparatus.
First, when the transaction selection screen is displayed as shown in FIG. 3 (step 201), the user selects, for example, a “withdrawal” transaction with the operation input device 101 (step 202).
The main control unit 105, which has input this, displays on the display unit 102, "Please insert a card or a passbook" (step 203). Here, when the user inserts the card (step 204), the main control unit 105 prompts the user to input the personal identification number (step 205), and when the personal identification number is input, the personal identification number read from the card by the statement slip / card processing unit 108. After the number matches the number, the withdrawal amount input screen is displayed on the display unit 102.

As shown in FIG. 5 corresponding to step 207 and the operation guidance screen, this guidance screen also displays a message for guiding the transfer to another transaction in addition to the normal withdrawal transaction screen. That is, the "withdrawal transaction column" indicating the transaction status
56. In addition to "Takey column" 51 for entering the amount, "Amount column" 54 and "Confirmation column" 55 for displaying the entered amount, the message "You can move to the following transactions in the middle of the operation." Also, a “balance inquiry column” 52 and a “transfer column” 53 showing the transfer destination are displayed (these columns correspond to other transaction start guidance columns). Here, when the user selects the shift to the balance inquiry (press the corresponding column), the main control unit 1 in FIG.
In 05, the withdrawal transaction is temporarily interrupted, and it is determined in step 301 shown in FIG. 3 whether or not the balance inquiry is selected,
When selected, balance data is input from the host computer via the line control unit 106, and the step 302 and FIG.
Display the outstanding balance as shown below. This guidance screen displays a “balance inquiry column” 61, a transaction balance and its “confirmation column” 63 at the bottom of the withdrawal transaction screen shown in FIG. 5, and further another transaction “transfer column”. 53 is displayed. Incidentally, the main control unit 105 according to the present embodiment shows the guidance screen to the user that the balance inquiry transaction is currently active and the withdrawal transaction is being interrupted. Is not displayed and "amount column" 5
A control unit 4 controls the display control unit 103 so that the display can be referred to when the user's balance is inquired.

Therefore, the automatic teller machine according to the present embodiment allows the user to make a balance inquiry by shifting to a balance inquiry transaction during a withdrawal transaction. Further, if the user further desires to shift to the transfer transaction, it is possible to shift to the transfer transaction by selecting the "transfer column" 53 at the lower right of FIG. These processes are achieved by the parallel processing function of the main control unit 105.

In the present embodiment, the user returns to the withdrawal transaction after the balance inquiry, and the balance inquiry is completed by selecting the "confirmation column" 63 of the balance on the guide screen shown in FIG. Return to. As the display screen at this time, the balance inquiry screen previously performed is left on the screen. As a result, the user can correct the amount to be dispensed while viewing the balance by selecting the "correction column" 57.

Next, when the user continues the withdrawal transaction, he / she inputs the amount of withdrawal using the "ten-key column" 51 of FIG. 5 (step 208) and selects the "confirmation column" 55 to perform the main control. After displaying the waiting message “Please wait for a while” via the line control unit 106 (step 209), the unit 105 shifts to the flow of FIG. 4 to discharge the bills by the bill deposit / withdrawal unit 107 and Please receive your card and statement "(Step 21
0) When the user receives the card and statement (step 211), the user is instructed to "take bills" (step 212), and then the user receives the command (step 213), and the initial screen of FIG. 3 is displayed. (Step 20
Return to 1).

In the above embodiment, an example of shifting from step 207 in FIG. 3 to balance inquiry transaction has been described for easy understanding, but the automatic teller machine according to this embodiment waits for step 209 ,. Even in steps 210 and 212 during the receipt guide screen display of the card or the like, a guidance screen for shifting to another transaction similar to the lower part of FIG. 5 can be displayed to shift to another transaction. Although omitted in the above embodiment, it goes without saying that the transfer procedure screen is also displayed in the same manner as in the lower part of FIG. 6, and the transaction processing is performed.

As described above, the automatic teller machine according to the first embodiment is characterized in that it is possible to shift to another transaction process while executing a certain transaction process, and to display this guidance screen in an overlapping manner. ..

<Second Embodiment> Next, a second embodiment of the automatic teller machine according to the present invention will be described with reference to FIGS. 1, 7 to 8 and FIG.
Will be explained. The hardware configuration of the automated teller machine according to this embodiment is the same as that of FIG. 1 described in the above embodiment, and the operation and display procedure is also step 2 in FIG.
The process up to the input of the personal identification number in 06 is the same, and the difference from the above-mentioned embodiment is that the guide display screen in step 207 is different.

That is, in the guidance display screen according to the present embodiment, as shown in FIG. 7, in the withdrawal transaction selection screen, a "numeric key column" 77 for inputting the withdrawal amount on the left side and a "amount column" for displaying the input amount are shown. In addition to the withdrawal transaction menu 71 composed of "78" and "confirmation column" 74, the balance inquiry menu 72 and the transfer menu 73 are divided and displayed on the right side thereof. In the state before the user selects the transaction, the balance inquiry menu 72 and the transfer menu 73 only display the “balance inquiry column” 75 and the “transfer column” 76 as shown in FIG. 7. For example, when the person selects the balance inquiry transaction, the balance inquiry transaction becomes active and the withdrawal transaction process is interrupted, and the balance inquiry transaction screen 82 shown in FIG. 8 is displayed. As shown in the figure, this screen 82 shows "The current balance of the account before the transaction is ○○○○ yen. After the transaction △
"△△△ yen" will be displayed and the "Confirmation column" 83
Is also described. When the user returns to the withdrawal transaction after confirming the balance as in the above embodiment, the "confirmation column" 83 is selected and the balance inquiry menu 72 is displayed. Further, when performing the transfer from the state of FIG. 8, it is possible to shift to the transfer transaction by selecting the “transfer column” 76 of FIG. The processing such as screen display is executed by the main control unit 105 processing the display device 102 and the input device 101 in parallel. Note that other processing is performed in the same manner as in the above-described embodiment according to the flow charts of FIGS.

The automatic teller machine according to the present embodiment is characterized in that it is possible to shift to another transaction process while executing a certain transaction process, and this guidance screen is divided and displayed on one display unit. ..

<Third Embodiment> Next, a third embodiment of the automatic teller machine according to the present invention will be described with reference to FIGS. 2, 9 to 10 and FIG.
~ It demonstrates using FIG. FIG. 2 is a diagram showing the main configuration of the automatic teller machine according to the third embodiment, FIGS. 3 to 4 are flowcharts for explaining the operation and screen display procedure, and FIGS. 9 and 10 are the automatic teller machine. It is a figure which shows an example of the guidance screen displayed on a display part.

As shown in FIG. 2, the automatic teller machine according to this embodiment has the same main control section 105 and screen display section 1 as in FIG.
02, operation input device 101, operation control unit 103, display control unit 104, line control unit 106, banknote deposit / withdrawal unit 107, statement slip / card processing unit 108 and passbook processing unit 109, and second input and display Equipped with means. This second input and display means is a screen display unit 112 such as a CRT,
An operation input device 111 such as a touch panel arranged on the display unit 112, an operation control unit 113 for transmitting an input signal from the input device 111 to the main control unit 105, and the display unit 1
12 and a display control unit 114 that displays a guide screen instructed by the main control unit 105. The difference in configuration from the first embodiment is that a display and operation input unit are provided in duplicate. ..

The operation of the automatic teller machine constructed in this manner is characterized in that the procedure up to the flow 206 (input of the personal identification number) in FIG. 3 in the above embodiment is the same, and the guide screen display in step 207 is different. I am trying. That is, the display screen according to the present embodiment is the “numeric keypad” 9 for inputting the withdrawal amount in process to the screen display unit 102.
5. In addition to the "amount column" 93 and "confirmation column" 94 that display the entered amount, another transaction, "balance inquiry column"
Withdrawal transaction menu 91 consisting of 96 and "transfer column" 97
Is displayed, and other general screen menu 92 is displayed on the screen display unit 112.

Here, the user can, for example, "balance inquiry column" 96
When the withdrawal transaction is selected, the balance inquiry menu 93 is displayed on the right screen display 112 as shown in FIG.
Is displayed. This screen 93 shows, as shown in the figure, "The current balance of the account before the transaction is ○○○○ yen. After the transaction △△△△
A balance display 99 and “confirmation column” 83 indicating that “it will be a yen” is also written. When the user returns to the withdrawal transaction after confirming the balance as in the above embodiment, the balance inquiry menu 93 remains displayed by selecting the “confirmation column” 83. Processing such as screen display is performed by the main control unit 10.
5 is the display section 102 and 112, the input device 101 and 1
11 is executed by parallel processing of others. Other processes are the same as those in each of the above-described embodiments with reference to FIGS.
Since the processing is performed according to the flow of, the description is omitted here.

Although an example of using the general guide screen 92 as the screen displayed on the other display unit 112 before the other transaction is selected has been described with reference to FIG. 9, this screen may be a blank screen. good.

As described above, the automatic teller machine according to the third embodiment is capable of shifting to another transaction process while executing one transaction process and displaying this guide screen on two display sections. It has a feature. Further, in each of the above-described embodiments, an example in which the withdrawal transaction processing is interrupted when the withdrawal transaction processing shifts to the balance transaction processing has been described, but the present invention is not limited to this, and all open It may be configured to actively control the transaction processing. However,
In this case, in order to make the user understand which transaction processing is selected, it is necessary to devise such as blinking around the selected screen.

[0026]

As described above, the automatic teller machine according to the present invention displays the guide screen for another transaction when the guide column for starting another transaction is selected while the guide screen for a transaction is displayed. Since another transaction can be started, the user can perform another procedure without interrupting the transaction in progress.

Further, the automatic teller machine according to the present invention displays a part of the guide screen of a certain transaction, for example, the first transaction content interrupted in order to display the guide screen of another transaction while displaying the withdrawal amount. Can be used as a reference for other transactions. Furthermore, since another transaction result is displayed after confirmation after starting another transaction during a certain transaction, the initial transaction can be continued while referring to the content of the transaction. Specifically, after entering the withdrawal transaction amount, conduct a balance inquiry transaction,
When returning to the withdrawal transaction again, the withdrawal amount can be corrected while referring to the balance.

[Brief description of drawings]

FIG. 1 is a diagram showing a main configuration of an automated teller machine according to an embodiment of the present invention.

FIG. 2 is a diagram showing a main configuration of an automatic teller machine according to another embodiment of the present invention.

FIG. 3 is a flowchart for explaining an operation and a screen display procedure of the automatic teller machine according to the embodiment of the present invention.

FIG. 4 is a flowchart for explaining an operation and a screen display procedure of the automatic teller machine according to the embodiment of the present invention.

FIG. 5 is a diagram showing a display screen of the automatic teller machine according to the first embodiment of the present invention.

FIG. 6 is a diagram showing a display screen of the automatic teller machine according to the first embodiment of the present invention.

FIG. 7 is a diagram showing a display screen of an automatic teller machine according to a second embodiment of the present invention.

FIG. 8 is a diagram showing a display screen of an automatic teller machine according to a second embodiment of the present invention.

FIG. 9 is a diagram showing a display screen of an automatic teller machine according to a third embodiment of the present invention.

FIG. 10 is a diagram showing a display screen of an automatic teller machine according to a third embodiment of the present invention.

[Explanation of symbols]

105 ... Main control unit, 102 ... Screen display unit, 101 ...
・ Operation input device, 103 ・ ・ Operation control unit, 104 ・ ・ Display control unit, 106 ・ ・ Line control unit, 107 ・ ・ Banknote deposit / withdrawal unit, 108 ・ ・ Detailed bill / card processing unit, 109 ・ ・ Passbook processing unit , 71 and 91 ··· Withdrawal transaction menu, 82 and 93 · · Balance inquiry menu, 73 transfer menu.

Claims (1)

[Claims] 1. An automated teller machine which comprises a user operation guidance screen and control means for controlling this operation guidance screen, and which performs balance inquiry transaction, withdrawal transaction, deposit transaction, and passbook printing transaction of the user's account. , While displaying the guidance screen for a certain transaction, display the guidance column for the other transaction, and when the user selects the guidance column for the other transaction, the other transaction is started and the guidance for the other transaction is also displayed. An automatic teller machine, characterized in that the screen is displayed together with the previous transaction guide screen.