JP7378117B2 - Shopping support system, shopping support method, shopping support device - Google Patents

Description

The present invention relates to, for example, a technology for realizing a "delivery service" in which products purchased at a store are delivered to the user's home, and a "shopping agency service" in which the user performs shopping at the store and delivers the product to the user's home.

Conventionally, with the advancement of information technology, the convenience of electronic commerce has been increasing, and users can browse and select desired products on a website, and easily purchase the products through electronic payment. The environment is in place to do so. However, in an aging society with a declining birthrate, the number of elderly people is increasing, but because they are not familiar with information technology, they are often unable to take full advantage of e-commerce, and are unable to visit nearby stores as before. They often carry items and purchase products. Many stores are offering delivery services to support these elderly people. Such delivery services are just one form of lifestyle support for consumers, and today, a wide variety of lifestyle support forms have been created and provided to users.

For example, Patent Document 1 discloses a lifestyle support system that allows a delivery company to support users in selecting appropriate daily necessities and to do shopping on their behalf as a delivery service and value-added service. . In this lifestyle support system, when the center management server receives appetite information and daily necessities information related to currently owned food from a user terminal, it collates each menu information with appetite information, daily necessities information, user information, and product information. The verification results are then sent to the user terminal via the communication network.

Further, Patent Document 2 discloses a shopping agent system that searches product information on a network and transfers information that satisfies purchase conditions to a purchaser. This shopping agency system includes a buyer computer, a seller computer that stores product information, a shopping agent computer that registers purchase conditions and searches for product information, and a communication network. When you enter purchase conditions for a product and register them on the shopping agent computer, the shopping agent computer searches the product information stored on the seller computer based on the registered purchase conditions and sends the search results to the purchaser computer. When the purchaser decides to purchase the product, the purchase request is sent to the seller's computer via the shopping agent computer.

JP2006-259980A Japanese Patent Application Publication No. 2001-297214

However, Patent Document 1 and Patent Document 2 disclose that in delivery services and shopping agency services, the efficiency of vehicle dispatch is improved through appropriate area management, and the delivery load is leveled by adjusting logistics waves. Neither has it been suggested.

The present invention was made in view of these issues, and its purpose is to improve the efficiency of vehicle dispatch through appropriate area management in delivery services and shopping agency services, and to adjust logistics fluctuations. This is to level out the shipping load.

In order to solve the above problems, a shopping support device according to a first aspect of the present invention includes a reception section that receives a vehicle dispatch request from a terminal device of a store, and a registered store that has jurisdiction over a plurality of stores, each of which has its own delivery area. and a delivery management area defined to include the delivery area of the store even if it is outside the registered store area; A vehicle allocation processing unit that identifies the delivery person in charge of delivery based on the stored delivery management area and instructs the delivery, and updates the status in response to a status update request related to delivery from the delivery person's terminal device. The logistics wave adjustment department has a status management department that levels the distribution load, and a logistics wave adjustment department that levels the distribution load. By receiving work blocks defined on dimensional coordinates based on at least one of the number of items processed per hour, average size of items to be delivered, unit price, and level of difficulty, the distribution load is leveled. .

A shopping support system according to a second aspect of the present invention is a shopping support system comprising a terminal device of a store or an operating company and a shopping support device, wherein the terminal device of the store or operating company is a terminal device of a user. The shopping support device has a first receiving unit that receives a request for a service related to shopping support from a customer, and a requesting unit that makes a request for a ride dispatch. A reception department, a registered store area that has jurisdiction over multiple stores each having a delivery area, and a delivery management area that is defined to include the delivery area of the store even if it is outside the registered store area. , a storage unit that stores the vehicle allocation request, a vehicle allocation processing unit that receives the vehicle allocation request, identifies a delivery person in charge of delivery based on the delivery management area stored in the storage unit, and instructs the delivery, and It has a status management unit that updates the status in response to a status update request related to delivery from a delivery person's terminal device, and a logistics wave adjustment unit that levelens the distribution load, and the logistics wave adjustment unit has the necessary information. It is defined based on at least one of the number of items processed per hour, the average size of the objects to be delivered, the unit price, and the level of difficulty on a two-dimensional coordinate system with the content and amount of work as the first axis and time as the second axis. By receiving the setting of business blocks, we aim to level out the distribution load.

A shopping support method according to a third aspect of the present invention is a shopping support method using a terminal device of a store or a management company, and a shopping support device, wherein the first reception unit in the terminal device of the store or management company , upon receiving a request for a service related to shopping support from a user's terminal device, a requesting unit makes a request for dispatch, and in the shopping support device, a second reception unit receives a request for dispatch from a terminal device of the store or operating company. The reception and storage unit includes a registered store area that covers multiple stores, each of which has its own delivery area, and delivery management that is defined so that even if it is outside the registered store area, it will be included as long as it is within the delivery area of the store. The vehicle dispatch processing unit receives the vehicle dispatch request, identifies a deliverer in charge of delivery based on the delivery management area stored in the storage unit, issues delivery instructions, and status The management department receives a status update request related to delivery from the delivery person's terminal device and updates the status , and the logistics wave coordination department sets the content and amount of necessary work as the first axis and time as the second axis. The distribution load is leveled by having work blocks defined on the two-dimensional coordinates defined based on at least one of the number of items processed per hour, average size of items to be delivered, unit price, and level of difficulty. We aim to

According to the present invention, in delivery services and shopping agency services, it is possible to provide a technology that improves the efficiency of vehicle dispatch through appropriate area management and levels the delivery load by adjusting distribution waves.

1 is a configuration diagram of a shopping support system according to an embodiment of the present invention. It is a block diagram of the shopping support device of the same system. FIG. 2 is a configuration diagram of a user's terminal device. It is a block diagram of the terminal device of a store. FIG. 2 is a configuration diagram of terminal devices of a deliverer and a picker. It is a configuration diagram of a terminal device of an operating company. It is a flowchart showing the processing procedure of the delivery service by the same system. FIG. 2 is a conceptual diagram showing various areas related to vehicle allocation. FIG. 2 is a conceptual diagram illustrating adjustment of physical distribution waves. FIG. 2 is a conceptual diagram illustrating adjustment of physical distribution waves. It is a flowchart showing the processing procedure of the shopping agency service by the same system.

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows and describes the configuration of a shopping support system according to an embodiment of the present invention.

As shown in the figure, the shopping support system includes a shopping support device 1 consisting of a server device of an operating company, a terminal device 2 of a user (customer), a terminal device 3 of a store, and a terminal device of a delivery person. 4, a terminal device 5 of a picker who picks products at a store, and a terminal device 6 of a person in charge of the operating company are connected wirelessly or by wire via a communication network 7 such as the Internet. As the terminal devices 2, 4, and 5, a smartphone, a tablet terminal, or the like can be adopted.

In such a configuration, when a service request related to "delivery service" is made from the user's terminal device 2 to the store's terminal device 3, the store's terminal device 3 accepts the request and issues a predetermined dedicated slip. After that, a request for dispatch is made to the shopping support device 1. When the shopping support device 1 receives a vehicle dispatch request, it identifies a delivery person in charge of delivery based on a predetermined delivery management area, and instructs the delivery. Upon receiving the delivery instruction, the delivery person using the delivery vehicle issues a status update request during each process such as acceptance of delivery work, delivery in progress, and completion of delivery. Upon receiving this status update request, the shopping support device 1 updates and manages the status regarding the delivery.

On the other hand, when receiving a service request related to the "shopping agency service" from the user's terminal 2, the shopping support device 1 accepts the request, identifies the store where the shopping is to be performed, and transmits product data for the shopping to the store. . Next, a picker who performs shopping on behalf of the store is identified, and a product pick request is made to the picker. The picker's terminal device 5 accepts the product pick request, picks the product, and in the process makes a status update request to the shopping support device 1 as appropriate. The shopping support device 1 receives this status update request and updates the status regarding product picking. In this way, when a payment request is made from the picker's terminal device 5 to the store's terminal device 3, the store's terminal device 3 executes the payment process and sends a dispatch request to the shopping support device 1 for delivery of the purchased product. It will be done. The subsequent processes are the same as those for the delivery service, so duplicate explanations will be omitted. Note that the service related to shopping support is a broad concept that includes the aforementioned "delivery service" and "shopping agency service."

FIG. 2 shows and describes the configuration of a shopping support device of the shopping support system.

As shown in the figure, the shopping support device 1 includes a control section 11, a communication section 12, and a storage section 13. The control unit 11, communication unit 12, and storage unit 13 are communicably connected via a control bus 16. In addition to these configurations, the device may also include an input unit such as a keyboard and a mouse, and a display unit such as a liquid crystal display for displaying various types of information.

The communication unit 12 is realized by, for example, a network interface card (NIC), and is connected to a communication network 7 such as the Internet by wire or wirelessly, and communicates with the terminal device 2 etc. It is a communication interface. The storage section 13 is realized by, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory, a hard disk drive (HDD), or an optical disk device. The program to be executed is stored in advance. Furthermore, the storage unit 13 includes a user information storage unit 14 , a store information storage unit 15 , a vehicle allocation information storage unit 16 , and a status information storage unit 17 .

The user information storage unit 14 stores a user ID, attribute information such as the user's name, address, telephone number, and e-mail address, service usage history, purchased product history information, etc. in association with each other. The store information storage unit 15 stores a store ID, attribute information such as store name, address, telephone number, e-mail address, name of person in charge, and the delivery management area to which the store belongs, in association with each other. The vehicle allocation information storage unit 16 stores the vehicle allocation ID, the car number, the name of the person in charge of delivery, the e-mail address, the telephone number, the history information of the deliveries in charge (vehicle allocation history information), etc. in association with each other. The status information storage unit 17 stores the service ID and the status of picking and delivery related to the service in association with each other.

The store information storage unit 15 further includes a registered store area that covers a plurality of stores, each of which has its own delivery area, and a definition that includes registered store areas that are outside the registered store area but are within the delivery area of the store. The specified delivery management area is stored.

The control unit 11 is realized by a CPU (Central Processing Unit), an MPU (Micro Processing Unit), etc., and by executing the program in the storage unit 13, the reception unit 11a, the vehicle allocation processing unit 11b, the identification unit 11c, the status It functions as a management section 11d, a transmission section 11e, and a physical distribution wave adjustment section 11f. The control unit 11 may be configured with an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Array).

The reception unit 11a receives a service request from a user's terminal device 2, a vehicle allocation request from a store's terminal device 3, and the like. The vehicle allocation processing unit 11b receives the vehicle allocation request, identifies a delivery vehicle in charge of delivery based on the delivery management area stored in the store information storage unit 15 of the storage unit 13, and instructs the delivery. Upon receiving the service request, the specifying unit 11c specifies a store belonging to the delivery management area to which the user belongs, and specifies a picker in charge of picking products. The status management unit 11d updates the status upon receiving a status update request related to delivery from the delivery person's terminal device. The transmitter 11e transmits product data and various other requests to the terminal device 3 of the store and the terminal device 5 of the picker via the communication unit 12.

The distribution wave adjustment unit 11f equalizes the distribution load. More specifically, the logistics wave adjustment unit 11f uses the operating company's terminal device 6 to process processing per hour on two-dimensional coordinates with the content and amount of necessary work as the first axis and time as the second axis. By accepting work block settings (plots) defined based on at least one of the number of items, average size of items to be delivered, unit price, and level of difficulty, the distribution load is leveled out.

FIG. 3 shows and describes the configuration of a user's terminal device of the shopping support system.

As shown in the figure, the user's terminal device 2 includes a control section 21, a communication section 22, an operation section 23, a display section 24, and a storage section 25. Each section 21 to 25 is communicably connected via a bus. The communication unit 22 is realized by, for example, a NIC, and is a communication interface that is connected to the communication network 7 such as the Internet by wire or wirelessly and communicates with the shopping support device 1 and the like. The operation unit 23 is realized by a mouse, a keyboard, etc., and receives various operation inputs from the user. The display unit 24 is realized by a liquid crystal display or the like, and performs various displays. Note that the operation section 23 and the display section 24 may be integrally configured as a touch panel. The storage unit 25 is realized by, for example, a semiconductor memory device such as a RAM or a flash memory, an HDD, an optical disk device, or the like, and stores a program executed by the control unit 21 . The control unit 21 is implemented by a CPU, an MPU, or the like, and functions as a reception unit 21a, a request unit 21b, a viewing unit 21c, a display control unit 21d, and the like by executing a program stored in the storage unit 25. The control unit 11 may be configured with an integrated circuit such as ASIC or FPGA.

The reception unit 21a receives HTML data and the like related to a product selection screen and the like transmitted from the shopping support device 1 and the like. The requesting unit 21b requests the shopping support device 1 for a shopping agency service. Alternatively, the requesting unit 21b makes a service request for the delivery service to the terminal device 3 of the store. The viewing unit 21c implements a so-called browser function, and allows viewing of HTML data etc. sent from the shopping support device 1. The display control unit 21d controls the display on the display unit 24 based on HTML data and the like.

FIG. 4 shows and describes the configuration of a terminal device in a store of the shopping support system.

As shown in the figure, the store terminal device 3 includes a control section 31, a communication section 32, an operation section 33, a display section 34, and a storage section 35. The units 31 to 35 are communicably connected via a bus. The communication unit 32 is realized by, for example, a NIC, and is a communication interface that is connected to the communication network 7 such as the Internet by wire or wirelessly and communicates with the shopping support device 1 and the like. The operation unit 33 is realized by a mouse, a keyboard, etc., and receives various operation inputs from the user. The display unit 34 is realized by a liquid crystal display or the like, and performs various displays. Note that the operation section 33 and the display section 34 may be integrally configured as a touch panel. The storage unit 35 is realized by, for example, a semiconductor memory device such as a RAM or a flash memory, an HDD, an optical disk device, or the like, and stores a program executed by the control unit 31. The control unit 31 is realized by a CPU, an MPU, etc., and executes a program stored in the storage unit 35 to control a reception unit 31a, a slip output unit 31b, a request unit 31c, a payment processing unit 31d, a viewing unit 31e, and It functions as a display control section 31f and the like. The control unit 31 may be configured with an integrated circuit such as ASIC or FPGA.

The reception unit 31a receives a service request from a user's terminal device 2, a payment request from a picker's terminal device 5, etc. via the communication unit 32. The slip output unit 31b generates and outputs a dedicated slip based on the service request. The requesting unit 31c requests the shopping support device 1 to dispatch a vehicle via the communication unit 32. The payment processing unit 31d receives the payment request and performs predetermined payment processing. The viewing unit 31e implements a so-called browser function, and allows viewing of HTML data etc. sent from the shopping support device 1. The display control unit 32f controls the display by the display unit 34 based on HTML data and the like.

FIG. 5 shows the configuration of the terminal devices of the delivery person and the picker of the shopping support system and will be described.

As shown in the figure, the terminal device 4 (5) includes a control section 41, a communication section 42, an operation section 43, a display section 44, and a storage section 45. Each section 41 to 45 is communicably connected via a bus. The communication unit 42 is realized by, for example, a NIC, and is a communication interface that is connected to the communication network 7 such as the Internet by wire or wirelessly and communicates with the shopping support device 1 and the like. The operation unit 43 is realized by a mouse, a keyboard, etc., and receives various operation inputs from the user. The display section 44 is realized by a liquid crystal display or the like, and performs various displays. Note that the operation section 43 and the display section 44 may be integrally configured as a touch panel. The storage unit 45 is realized by, for example, a semiconductor memory device such as a RAM or a flash memory, an HDD, an optical disk device, or the like, and stores a program executed by the control unit 41. The control unit 41 is implemented by a CPU, an MPU, or the like, and functions as a reception unit 41a, a request unit 41b, a viewing unit 41c, a display control unit 41d, etc. by executing a program stored in the storage unit 45. The control unit 41 may be configured with an integrated circuit such as ASIC or FPGA.

The reception unit 41a of the terminal device 4 receives the delivery instruction transmitted from the shopping support device 1 via the communication unit 42. The reception unit 41 a of the terminal device 5 receives the product pick request sent from the shopping support device 1 via the communication unit 42 . The requesting unit 41b issues a status update request to the shopping support device 1 via the communication unit 42. The viewing section 41c implements a so-called browser function, and allows viewing of HTML data etc. sent from the shopping support device 1. The display control unit 41d controls the display by the display unit 44 based on HTML data and the like.

FIG. 6 shows and describes the configuration of a terminal device of a company operating a shopping support system.

As shown in the figure, the operating company's terminal device 6 includes a control section 61, a communication section 62, an operation section 63, a display section 64, and a storage section 65. Each section 61 to 65 is communicably connected via a bus. The communication unit 62 is a communication interface that is realized by, for example, a NIC, is connected to the communication network 7 such as the Internet by wire or wirelessly, and communicates with the shopping support device 1 and the like. The operation unit 63 is realized by a mouse, a keyboard, etc., and receives various operation inputs from the user. The display section 64 is realized by a liquid crystal display or the like, and performs various displays. Note that the operation section 63 and the display section 64 may be integrally configured as a touch panel. The storage unit 65 is realized by, for example, a semiconductor memory device such as a RAM or a flash memory, an HDD, an optical disk device, or the like, and stores a program executed by the control unit 61. The control unit 61 is realized by a CPU, an MPU, or the like, and functions as a reception unit 61a, a request unit 61b, a viewing unit 61c, a display control unit 61d, etc. by executing a program stored in the storage unit 65. The control unit 61 may be configured with an integrated circuit such as ASIC or FPGA.

The reception unit 61a receives, via the communication unit 62, HTML data and the like related to the logistics wave adjustment screen and the like transmitted from the shopping support device 1 and the like. The requesting unit 61b requests the shopping support device 1, via the communication unit 62, to update the adjustment result of the distribution wave. The viewing unit 61c implements a so-called browser function, and allows viewing of HTML data etc. sent from the shopping support device 1. The display control unit 61d controls the display by the display unit 64 based on HTML data and the like.

Hereinafter, the processing procedure of the delivery service by the shopping support system will be shown and explained with reference to the flowchart of FIG.

In the user's terminal device 2, the requesting unit 21b makes a service request regarding the “delivery service” to the store's terminal device 3 via the communication unit 22 (S1). In the terminal device 3 of the store, the reception section 31a receives a service request via the communication section 32 (S2), and the slip output section 31b generates and outputs a predetermined dedicated slip (S3). Then, the requesting unit 31c issues a vehicle allocation request to the shopping support device 1 via the communication unit 32 (S4). It goes without saying that an operator or the like of the operating company may receive a request for dispatching a vehicle by telephone, and the requesting unit 61b of the terminal device 6 of the operating company may issue the request for dispatching a vehicle.

In the shopping support device 1, the reception unit 11a receives a vehicle allocation request from the terminal device 3 of the store via the communication unit 12 (S5), and the vehicle allocation processing unit 11b receives the vehicle allocation information from the store information storage unit 15 of the storage unit 13. With reference to the storage unit 16, a delivery person in charge of delivery is specified based on a predetermined delivery management area (S6), and the transmission unit 11e transmits the terminal of the specified delivery person via the communication unit 12. A delivery instruction is transmitted to the device 4 (S7).

In the delivery person's terminal device 4, when the receiving section 41a receives the delivery instruction from the shopping support device 1 via the communication section 42 (S8), the requesting section 41c thereafter receives the delivery instruction via the communication section 42. A status update request is made during each process such as acceptance of delivery work, delivery in progress, and completion of delivery (S9). In the shopping support device 1, the reception unit 11a receives the status update request via the communication unit 12, updates and manages the status related to delivery stored in the status information storage unit 17 of the storage unit 13 (S10 ). This completes the series of processes related to the delivery service.

Here, the vehicle allocation process will be described in further detail with reference to the conceptual diagram of FIG.

As mentioned above, the storage unit 13 includes registered store areas that cover a plurality of stores, each of which has its own delivery area, and stores areas that are outside the registered store area as long as they are within the delivery area of the store. A defined delivery management area is stored, and upon receiving the delivery request, the vehicle allocation processing unit 11b identifies a deliverer in charge of delivery based on the delivery management area stored in the storage unit 13, Provide delivery instructions.

For example, in the example of FIG. 8, a delivery area 102A is defined for store A, a delivery area 102B is defined for store B, and a delivery area 102C is defined for store C. are included in one registered store area 101. However, each delivery area 102A to 102C has a delivery area that is outside the registered store area 101, so if the registered store area 101 is used as a management area, there will be areas where delivery is not accepted even though delivery is possible. It ends up.

Therefore, in the shopping support device 1 according to the present embodiment, a delivery management area is defined that includes the delivery area of the store even if it is outside the registered store area, and by the delivery management area, Car dispatch processing is in progress. Therefore, when allocating a vehicle, it is possible to flexibly allocate a vehicle by taking into consideration the area in which delivery is actually possible. In addition, if a key store that provides overall delivery services and shopping agency services is set among multiple stores that exist in one delivery management area, the delivery area set for each store will be In addition, a key store existing in the same delivery management area may be specified as a store for executing shopping agency.

Next, with reference to FIGS. 9 and 10, adjustment of physical distribution waves will be described in detail.

As shown in FIG. 9, the logistics wave adjustment unit 11f plots time on two-dimensional coordinates with the content and amount of necessary work as the first axis (vertical axis) and time as the second axis (horizontal axis). By accepting plots of business blocks defined based on at least one of the number of items to be processed, average size of items to be delivered, unit price, and level of difficulty, the distribution load is leveled out.

More specifically, in the operating company's terminal device 6, the receiving section 61a receives an HTML file with a screen as shown in FIG. 9 from the shopping support device 1 via the communication section 62, and the viewing section 61c This allows viewing on the display unit 64. The person in charge of the operating company uses the above-mentioned business blocks for a wide variety of delivery operations, which are defined based on the number of items processed per hour, average size of objects to be delivered, unit price, and level of difficulty, for each day's delivery operations. Scheduling is performed by placing it on the coordinate axes. On the other hand, for the delivery person, a base driver is defined as shown in FIG. 10(a), and a free driver for emergency response is also defined as shown in FIG. 10(b). When a vehicle dispatch request is received, a new business block is placed on the coordinate axes as described above, and a base driver in charge of that business or a free driver for emergency response is associated with the vehicle to dispatch the vehicle. Therefore, it is possible to allocate a suitable delivery person while leveling out distribution waves, thereby making it possible to improve the efficiency of delivery operations.

Hereinafter, with reference to the flowchart of FIG. 11, the processing procedure of the shopping agency service by the shopping support system will be described in detail.

In the user's terminal device 2, the product selection page is displayed on the display unit 24 in a viewable manner by the viewing unit 21c, and the user selects a product that the user desires to purchase by operating the operation unit 23 (S21). Then, the requesting unit 21b makes a service request regarding the “shopping agency service” to the shopping support device 1 via the communication unit 22 (S22). At this time, information on the selected product is also transmitted.

In the shopping support device 1, the reception unit 11a receives the service request via the communication unit 12 (S23), and the identification unit 11c refers to the user information storage unit 14 and store information storage unit 15 of the storage unit 13, The store where the user will shop is identified (S24), and the transmitting unit 11e transmits the product data at which the customer will shop to the store via the communication unit 12 (S25). In the terminal device 3 of the store, the reception section 31a receives the product data via the communication section 32 (S26).

Next, in the shopping support device 1, the identifying unit 11c refers to the store information storage unit 15 and the dispatch information storage unit 16 to identify a picker who will perform shopping on behalf of the store (S28), and the transmitting unit 11e performs communication. A product pick request is transmitted to the terminal device 5 of the identified picker via the unit 12 (S28).

In the picker's terminal device 5, the reception unit 41a receives the product pick request via the communication unit 42 (S29), picks the product (S30), and in the process, the request unit 41b receives the product pick request via the communication unit 42. Then, an appropriate status update request is made to the shopping agent device 1 (S31). In the shopping agency device 1, the reception unit 11a receives a status update request via the communication unit 12, and the status management unit 11d updates the status related to product picking stored in the status information storage unit 17 of the storage unit 13. Update (S32).

In this way, when the picking of the products is completed and the requesting unit 41b of the picker's terminal device 5 makes a payment request to the store's terminal device 3 (S33), the payment processing unit 31d in the store's terminal device 3 executes the payment process. (S34), and the requesting unit 31c requests the shopping support device 1 to dispatch a vehicle for delivery of the purchased product (S35). It goes without saying that an operator or the like of the operating company may receive a request for dispatching a vehicle by telephone, and the requesting unit 61b of the terminal device 6 of the operating company may issue the request for dispatching a vehicle. The subsequent processing is the same as the processing at step S5 in FIG. 7 regarding the delivery service, so duplicate explanation will be omitted.

As explained above, according to the embodiment of the present invention, the following effects are achieved.

That is, it stores a registered store area that covers a plurality of stores, each of which has its own delivery area, and a delivery management area that is defined to include the delivery area of the store even if it is outside the registered store area. Based on this stored delivery management area, the delivery person in charge of delivery is specified and delivery instructions are given, resulting in extremely high vehicle allocation efficiency.

Furthermore, the content and amount of the required work is mapped onto two-dimensional coordinates with the first axis being time and the second axis, based on at least one of the number of items processed per hour, average size of items to be delivered, unit price, and level of difficulty. By arranging business blocks defined by the coordinates, it is possible to level out the logistics load, and by associating the business blocks at the relevant coordinates with base drivers or free drivers, optimal vehicle dispatch can be carried out under the leveled situation. It is also possible.

Although the embodiments of the present invention have been described above, the present invention is not limited thereto, and it goes without saying that various improvements and changes can be made without departing from the spirit thereof.

For example, the elements that define a business block used in adjusting logistics waves are not limited to those described above, and it is possible to define a business block based on various elements.

DESCRIPTION OF SYMBOLS 1... Shopping support device, 2... User's terminal device, 3... Store terminal device, 4... Delivery vehicle terminal device, 5... Picker's terminal device, 6... Operating company's terminal device, 11... Control unit, 11a... Reception unit, 11b...Vehicle dispatch processing unit, 11c...Identification unit, 11d...Status management unit, 11e...Transmission unit, 11f...Logistics wave adjustment unit, 12...Communication unit, 13...Storage unit, 14...User information storage unit, 15 ...Store information storage section, 16...Vehicle dispatch information storage section, 17...Status information storage section 17, 21...Control section, 21a...Request section, 21b...Viewing section, 21c...Display control section, 22...Communication section, 23...Operation Section, 24...Display section, 25...Storage section, 31...Control section, 31a...Reception section, 31b...Slip output section, 31c...Request section, 31d...Payment processing section, 32...Communication section, 33...Operation section, 34 ...Display section, 35...Storage section, 41...Control section, 41a...Reception section, 41b...Request section, 41c...Viewing section, 41d...Display control section, 42...Communication section, 43...Operation section, 44...Display section, 45...Storage section, 61...Control section, 61a...Reception section, 61b...Request section, 61c...Viewing section, 61d...Display control section, 62...Communication section, 63...Operation section, 64...Display section, 65...Storage section .

Claims (3)

A reception department that accepts dispatch requests from store terminals,
A registered store area that has jurisdiction over a plurality of stores each having a delivery area, and a delivery management area that is defined to include the delivery area of the store even if it is outside the registered store area. storage section,
a vehicle dispatch processing unit that receives the vehicle dispatch request, identifies a deliverer in charge of delivery based on a delivery management area stored in the storage unit, and instructs delivery;
a status management unit that updates the status in response to a status update request related to delivery from the delivery person's terminal device;
It has a logistics wave adjustment department that equalizes the logistics load,
The logistics wave adjustment department calculates the number of items to be processed per hour, average size of items to be delivered, unit price, and level of difficulty on two-dimensional coordinates with the content and amount of necessary work as the first axis and time as the second axis. By receiving the setting of business blocks defined based on at least one of
Shopping support device. A shopping support system consisting of a store or operating company terminal device and a shopping support device,
The terminal device of the store or operating company is
a first reception unit that receives a request for a service related to shopping support from a user's terminal device;
and a requesting unit for requesting vehicle dispatch;
The shopping support device includes:
a second reception unit that receives a vehicle dispatch request from a terminal device of the store or operating company;
A registered store area that has jurisdiction over a plurality of stores each having a delivery area, and a delivery management area that is defined to include the delivery area of the store even if it is outside the registered store area. storage section,
a vehicle dispatch processing unit that receives the vehicle dispatch request, identifies a deliverer in charge of delivery based on a delivery management area stored in the storage unit, and instructs delivery;
a status management unit that updates the status in response to a status update request related to delivery from the delivery person's terminal device;
We have a logistics wave adjustment department that equalizes the logistics load,
The logistics wave adjustment department calculates the number of items to be processed per hour, average size of items to be delivered, unit price, and level of difficulty on two-dimensional coordinates with the content and amount of necessary work as the first axis and time as the second axis. By receiving the setting of business blocks defined based on at least one of
Shopping support system. A shopping support method using a terminal device of a store or an operating company and a shopping support device, the method comprising:
In the terminal device of the store or operating company,
The first reception unit receives a request for a service related to shopping support from a user's terminal device,
The requesting department makes a dispatch request,
In the shopping support device,
a second reception unit receives a vehicle dispatch request from a terminal device of the store or operating company;
The storage unit includes a registered store area that has jurisdiction over multiple stores, each of which has its own delivery area, and a delivery management area that is defined to include a delivery area of the store even if it is outside the registered store area. , remember
A vehicle dispatch processing unit receives the vehicle dispatch request, identifies a deliverer in charge of delivery based on a delivery management area stored in the storage unit, and issues delivery instructions;
a status management unit updates the status in response to a status update request related to delivery from the delivery person's terminal device;
The logistics wave adjustment department calculates the number of items processed per hour, average size of items to be delivered, unit price, and level of difficulty on two-dimensional coordinates, with the content and amount of necessary work as the first axis and time as the second axis. By receiving the setting of business blocks defined based on at least one of the following, the distribution load will be leveled out.
Shopping support method.

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