JP2002312626A - Order reception mediation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To actualize smooth mediation in merchandise sales using a network by positively using human judgments such as negotiations between a person in charge of the mediation and a customer for information processing by a computer. SOLUTION: This system performs order reception processing by providing sale information on merchandises on sale for a network N so that it can be browsed and makes a customer terminal device 2 to send an order to a managing device 1. The managing device 1 receives an order from a customer C to devices whether or not the order can be accepted by comparing its desired buying price with the selling price, does not refuse the order immediately, but informs the person A in charge of mediation when the difference between the buying price and selling price is within a specific range, and sends the order to an article seller D when inputting order-reception permission from the person A in charge of mediation.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a technology for mediating the sale of merchandise information provided so as to be browsed on a network by using information processing by a computer. The present invention relates to a technology for realizing a smooth intermediary business by actively utilizing human judgments such as negotiation between a person in charge and a customer.

[0002]

2. Description of the Related Art In recent years, various types of network information communication, such as the Internet, have become widespread, and customers use their own terminal devices to browse information on sales products provided on a network and to access desired products. Orders are becoming available. For example, a customer accesses a site on the Internet using a personal computer, browses information on sales products provided there,
If there is a desired product, order information by specifying the product, such as the product name and product ID, the purchase quantity, the orderer's own name and address, etc., are sent to the site. At a later date, the product is settled by a predetermined method, and the ordered product is delivered to the customer.

[0003] Further, a customer accesses an auction site on the Internet using a personal computer, presents purchase conditions such as a desired product and a purchase price to the auction site, and provides a purchaser from a company capable of providing the product under the conditions. A so-called auction system that mediates sales offers is also known.

[0004]

The merchandise sales system as described above provides a merchandise name, its item, its selling price, and the like as merchandise information, and receives an order from a customer who wants to purchase the merchandise. It is a simple buying and selling method that said, about the item, price, quantity, etc. of the product,
It does not reconcile (adjust) the seller's terms of sale with the customer's terms of purchase, as you would see in an actual product sale.
The seller has missed a sales opportunity that should have been created, and the customer has missed a purchase opportunity that should have been created.

[0005] In the auction system as described above, a seller who can meet the purchase conditions presented by the customer can be found, and the seller may voluntarily adjust the sales conditions to some extent. Although it can be said that it is a possible system, it cannot be said that it actively pursues the terms of sale and purchase.

The present invention has been made in view of the above-mentioned conventional circumstances, and in an information processing system for selling goods using a network, it is possible to make a quick but uniform decision by the information processing system, and It is an object of the present invention to provide a technology related to order intermediation that can effectively and smoothly realize product trading by actively utilizing a basic judgment. Further objects of the present invention will be apparent in the following description.

[0007]

SUMMARY OF THE INVENTION According to the present invention, information on a product for sale, such as a product name and a price, is provided in a browsable manner on a network such as the Internet, and an order for the product for sale is provided to a customer terminal device such as a personal computer. Is an order receiving mediation system that receives an order from a server and sends it to a management device such as a server. Then, the customer terminal device has a function such as a browser for visually outputting the sales product information provided on the network, and at least the orderer, the specific information of the ordered product such as the product name, the purchase price and the like according to the input by the customer. A function of creating order data including product purchase conditions and transmitting the created order data to the management device.

[0008] The management device has a function of holding at least sales conditions such as a sales price and a sellable quantity of the sales product information provided on the network, and receives the order data from the customer terminal device to obtain the sales conditions. And the difference between the product purchase condition and the sale condition of the order within a predetermined range (for example, the difference between the sale price and the ordered purchase price). Is within a predetermined amount), a function of notifying the predetermined intermediary person of the order by facsimile, e-mail, or the like, and a notification of order permission is input when it is determined that the order can be received or when the predetermined intermediary person determines that the order can be received. The function of transmitting order data including at least the sales quantity to the product sales executor who actually sells the product, and the A function to transmit a notification that an order cannot be received to the customer terminal device of the order source when the difference between the product purchase condition and the sales condition is out of the predetermined range or when a predetermined intermediary person inputs a notification that the order cannot be received And

[0009] That is, according to the order intermediary system described above, it is possible to mediate an order for a product promptly by the judgment processing by the management device, and even if the product purchase condition and the sale condition do not match, the difference between them is determined by a predetermined value. If it is within the range, the request for personal judgment by the broker is requested, the broker negotiates with the orderer, etc. To judge. Therefore, not only simple information processing based on the condition setting but also human judgment according to the situation is used, so that the trade completion rate can be increased, and merchandise trading can be effectively and smoothly realized.

Further, in the order receiving intermediary system according to the present invention, the management device holds at least the sellable quantity in addition to the sales conditions such as the price of the sales product information provided on the network. When the order is determined as described above, a function to temporarily update the sales quantity is reduced by the sales quantity when sending order data, and to confirm the temporary update when a sales execution notification is received from the product sales executor. have. Therefore, if many orders are received for the same product one after another, the quantity that can be actually sold may be insufficient. However, according to the present invention, if there is a high possibility that the quantity that can be sold will decrease, the form may be temporarily reduced. In order to prevent the shortage of commodities as described above, the available quantity is reduced and the update of the available quantity managed by the management device is confirmed when the inventory quantity actually decreases. it can.

Further, in the order intermediary system according to the present invention, the management device has a function of updating a range condition relating to a difference between a product purchase condition and a sale condition in accordance with a change input from the agent. Therefore, it is possible to set the degree of flexibility and negotiation for the sale of goods based on the judgment of the intermediary person, and in this regard, it is also possible to use the human judgment to make the sales of goods effective and effective. It can be realized smoothly.

Further, in the order intermediary system according to the present invention, the management device holds a history of the received order data and evaluates the customer's purchase results of the order from the history. And a function of transmitting a guidance notification for prompting purchase of a product to the corresponding customer terminal device according to the comparison. Therefore, it is possible to transmit an effective direct mail or the like suited to the hobbies, orientation, needs, and the like based on the customer's purchase results of the products, and it is possible to improve the sales efficiency of the products.

The present invention can also be grasped as a management device constituting the above-mentioned order intermediary system, and based on information on sales products provided so as to be browsed on a network, a customer can place an order for sales products. It is an order mediation device that receives an order from a terminal device and performs order processing. The order intermediation device has a function of holding at least the sales conditions of the sales product information provided on the network, and transmits order data including at least the orderer and order product identification information and the product purchase conditions from the customer terminal device. A function of receiving and comparing the sales conditions to determine whether or not an order can be received, and a predetermined intermediary person when it is determined that the order cannot be received and the difference between the product purchase conditions and the sales conditions of the order is within a predetermined range. A function of notifying the order, and a function of transmitting order data including at least the sales quantity to a product sales executor when it is determined that an order can be received or when a notification of order permission is input from a predetermined broker. When it is determined that the order cannot be accepted and the difference between the product purchase condition and the sales condition of the order is out of the predetermined range, or an order is received from the predetermined agent It has a function to send a notification to the effect that can not be orders to the Order source of customer terminal device when the variable of the notification has been input.

Further, the present invention can also be understood as a program constituting the above-mentioned order mediation device (management device) using computer hardware resources. That is, the present invention is a program for causing a computer to execute an order receiving process for an order for a sales product received from a customer terminal device, based on information on the sales product provided so as to be viewable on the network, And a function to hold at least the sales conditions of the sales product information provided to the customer, and whether or not the order data received at least from the customer terminal device, including the specific information of the orderer and the ordered products, and the order data including the product purchase conditions are compared with the sales conditions. And a function of notifying a predetermined agent of the order when it is determined that the order cannot be received and when the difference between the product purchase condition and the sales condition of the order is within a predetermined range. At the time of the judgment or when the notification of order permission is input from the predetermined broker, at least A function to transmit order data including the sales quantity, and a notification that an order cannot be received when it is determined that an order cannot be received and the difference between the product purchase condition and the sales condition of the order is out of the predetermined range, or from a predetermined agent. And a function of transmitting a notification to the customer terminal device of the ordering source that the order cannot be received when is input.

Further, the present invention can be understood as a customer terminal device constituting the above-mentioned order receiving mediation system. That is, according to the present invention, based on information on sales products provided so as to be browsed on a network, an order for the sales products is stored at least with respect to sales product information provided on the network, When the data is received, it is determined whether or not an order can be received by comparing the sales conditions with the sales conditions, and when it is determined that the order cannot be received and when the difference between the product purchase conditions and the sales conditions of the order is within a predetermined range, the predetermined intermediary person is notified. When an order is notified and it is determined that an order can be received, or when a predetermined intermediary person has received an order permission notification, order data including at least the sales quantity is transmitted to the product sales executor, and it is determined that the order cannot be received. When the difference between the product purchase condition and the sale condition of the order is out of the predetermined range, or when a predetermined intermediary person inputs a notification that the order cannot be accepted. A customer terminal device that sends a notification to the management device that sends a notification that the order cannot be received to the orderer, and a function that visually outputs the sales product information provided on the network, and at least the orderer and the customer in accordance with the input by the customer. A function of creating order data including order information and product purchase conditions and transmitting the order data to the management device;
Is a customer terminal device having

The present invention can also be understood as a program constituting the above-mentioned customer terminal device using computer hardware resources. That is, according to the present invention, based on information on sales products provided so as to be browsed on a network, an order for the sales products is stored at least with respect to sales product information provided on the network, When the data is received, it is determined whether or not an order can be received by comparing the sales conditions with the sales conditions, and when it is determined that the order cannot be received and when the difference between the product purchase conditions and the sales conditions of the order is within a predetermined range, the predetermined intermediary person is notified. When an order is notified and it is determined that an order can be received, or when a predetermined intermediary person has received an order permission notification, order data including at least the sales quantity is transmitted to the product sales executor, and it is determined that the order cannot be received. When the difference between the product purchase condition and the sale condition of the order is out of the predetermined range, or when a predetermined intermediary person inputs a notification that the order cannot be accepted. A program for causing a computer to execute a process of transmitting to a management device that transmits a notification that an order cannot be received to an order source, the function of visually outputting sales product information provided on a network, and an input by a customer And a function of creating order data including at least the specific information of the orderer and the ordered product and the product purchase condition in accordance with the above and transmitting the created order data to the management device.

Further, the present invention provides an order intermediation method for processing an order for a sales product based on the information on the sales product provided so as to be browsed on the network as described above using a computer or a network technology. By computer, at least the sales conditions of the sales product information provided on the network are stored in the memory, and at least the orderer and the order data including the specific information of the ordered products and the product purchase conditions are stored. The received order is compared with the sales conditions to determine whether or not the order can be received. When it is determined that the order cannot be received, and when the difference between the product purchase condition and the sales condition of the order is within a predetermined range, the order is sent to a predetermined agent. And when it is determined that an order can be received, or when a predetermined broker has input a notice of order acceptance When the order data including at least the sales quantity is transmitted to the executor, and it is determined that the order cannot be received, and the difference between the product purchase condition and the sales condition of the order is out of the predetermined range, or the order cannot be received from the predetermined agent. This is an order receiving intermediary method in which a notification that an order cannot be received is sent to the order source when the notification of is received.

[0018]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be specifically described based on embodiments. FIG. 1 shows the overall configuration of an order receiving intermediary system according to an example of the present invention. This mediation system,
Via the Internet N, a customer terminal device operated by the customer C, a terminal device operated by the agent A, a terminal device operated by the product sales executor D, and the management device 1 performing the main order intermediation process. Connected.

As the customer terminal device operated by the customer C,
A mobile computer 3 such as a personal computer 2 in which a program for realizing the functions described later is installed or a mobile information communication terminal in which a program for realizing the functions described later is installed is used. The personal computer 2 uses a public communication network or the like. The mobile computer 3 is connected to the Internet N via wireless communication with a base station 4 installed by a communication carrier. The personal computer 2 and the mobile computer 3 have display screens 2a and 3a, and display and output the sales merchandise information acquired from the Internet N to the customer C.

The terminal device operated by the intermediary person A includes a personal computer 5 in which a program for realizing the functions described later is installed and a mobile computer 6 such as a portable information communication terminal in which a program for realizing the functions described later is installed. The personal computer 5 is connected to the Internet N using a public communication network or the like, and the mobile computer 6 is connected to the Internet N via wireless communication with a base station 7 installed by a communication carrier. The personal computer 5 and the mobile computer 6 have display screens 5a and 6a.
And displays the notification data on the order received from the Internet N to the agent A.

As a terminal device operated by the product sales executor D, a mobile device such as a personal computer 8 in which a program for realizing a function to be described later is installed or a portable information communication terminal in which a program for realizing the function to be described later is installed is used. A computer 9 is used, a personal computer 8 is connected to the Internet N using a public communication network or the like, and a mobile computer 9 is connected to the Internet N via wireless communication with a base station 10 installed by a communication carrier. The personal computer 8 and the mobile computer 9 are displayed on the display screen 8.
a, 9a, and displays the order data received from the Internet N to the sales executor D.

The management device 1 which performs a central function of the sales mediation process is constituted by a computer in which a program for realizing the functions described later is installed, and is connected to the Internet N as a server device for performing the mediation process. Here, in the present example, the management device 1 holds most of the sales merchandise information of the merchandise to be sold in the trading mediation system, and allows the customer terminal devices 2 and 3 to browse this on the Internet N with a browser. provide. In other words, what kind of product is the price, such as information for specifying the product such as the product name and product code, the unit price of the product, the product specification and size, the specified manufacturer of the product, etc. Information necessary for purchasing the represented product is stored as sales product information. In addition, in this example, which sells steel products such as wires and pipes, in addition to the above, the permissible quantity of products, the location where customers can pick up products, the packaging specifications of products, the size of products, etc. The error, the inspection method of the product, the transfer condition of the product, and the like are also held as sales product information.

Here, in this example, the sales merchandise information held by the management device 1 is stored on the Internet N by the customer terminal device 2,
3 browses through a browser, but stores the sales product information on another advertising site (not shown) on the Internet N, and the management apparatus 1 sells the sales conditions (the price in this example) or In addition, the customer terminal devices 2 and 3 may browse the sales product information from the advertisement site and transmit the order data to the management device 1 by holding only the sellable quantity. The sales condition is an element for determining whether or not to negotiate between the agent A and the customer C, as will be described later. Other sales item information (item designation manufacturer) that can be an element of normal sales negotiations , Product pickup location, product packing specifications, product tolerance, product inspection method,
And the like can also be set and held as sales conditions.

With reference to the functional configuration of the mediation system shown in FIG. 2, an outline of functions and mediation processing of each device constituting the system will be described. In the following, the personal computer 2 will be described as a customer terminal device, the personal computer 5 as a broker terminal device, and the personal computer 8 as an executor terminal device.
The same applies to.

The customer terminal device 2 includes, in addition to the output function 21 for displaying and outputting on the display screen 2a, sales product information obtained by the browser function from the Internet N and various information received from the other devices 1, 5, and 8. An operation input function 22 including a keyboard and a pointing device for receiving an operation input by the customer C; a management device that creates order data including at least the orderer and order product specific information and product purchase conditions in accordance with the input from the customer C; 1 is provided with an order processing function 23 for transmitting the order processing information 23 to the user.

That is, the order data includes information (a product name, a product code, a specification, a size, a permissible error, and a product inspection) for specifying a product selected for purchase by the customer C from sales product information acquired from the Internet N. The method includes a method, a designated maker, etc.), information for specifying the customer C (customer name, customer code, telephone number, address, etc.) and product purchase conditions (purchase unit price in this example) for the product to be ordered.

As is clear from the above, the product specifying information is substantially the same as the sales product information, and its contents can be variously changed according to the format of the provided sales product information. Can be set to format. For example, if the sales product information is a format that can uniquely specify other product attribute elements such as specifications, sizes, tolerances, product inspection methods, designated manufacturers, etc., just by specifying the product code, the product specification information is the product code It may be just. In addition, the product purchase condition can be said to be one or more product attribute elements in the sales product information, and in this example, only the product unit price has a range of orders,
Only the unit price of a product is a product purchase condition. For example, if a product delivery date, a product tolerance, and the like are set as width factors for an order, these are also product purchase conditions.

The management device (mediation device) 1 is provided with sales function information and sales conditions for each sales product provided in the network N (in this example, a memory function 31 for storing available sales quantity, A product information providing function 32 for providing product information on the Internet N so as to be browsed by the customer terminal device 2, and an order receiving function 3 for receiving order data from the customer terminal device 2 via the Internet N
3. It has an order determination function 34 for determining whether or not an order can be accepted by comparing the product purchase conditions in the received order data with the above-mentioned sales conditions. That is, the product purchase condition and the sale condition to be compared and compared are the same type of element, and the sale condition in this example is the unit price of the sale product.

Further, when the order determination function 34 determines that an order cannot be received and the difference between the product purchase condition and the sale condition is within a predetermined difference range, the management device 1 mediates the product. An order confirmation function 35 for notifying the contents of the order to the intermediary terminal 5 in charge of the order,
When it is determined that an order can be received by the order determination function 34 or when a notice of order acceptance is input from the agent A, an order for transmitting order data including the product identification information and the sales quantity to the product sales executor terminal device 8. When it is determined that the order cannot be received by the transmission function 36 and the order determination function 34, and when the difference between the product purchase condition and the sales condition of the order is out of the range of the above-described predetermined difference, or the order cannot be received from the broker A. Has been received, and a notification that the order cannot be received is transmitted to the customer terminal device 2 of the order source when the order data is transmitted.

That is, the management device 1 executes the order processing to the product sales executor D immediately when the desired unit price of the product and the sales unit price coincide with each other by these functions. Is within a predetermined difference (that is, the sales unit price is higher by a predetermined amount), the person in charge of intermediary A asks for a human judgment, and in accordance with permission of the order from intermediary A, the order to product seller D is made. Execute order processing,
The order notification is transmitted to the customer terminal device 2 of the order source. Also,
In cases other than these cases, the management device 1 sends a notification to the effect that the order cannot be received to the customer terminal device 2 of the order source.

In response to such processing by the management device 1, the mediation terminal device 5 receives the order content notification from the management device 1 and displays it on the display screen 5a. It has a function of receiving an input and transmitting an order acceptance notification to the management device 1.
In order to negotiate a price or the like with the (customer terminal device 2), a communication function such as telephone communication or electronic mail is provided. Further, the intermediary terminal device 5 has a function of receiving an input from the intermediary person A and transmitting a reference range (price difference) for order determination to the management device 1.
The management device 1 updates the order determination reference range held in the memory of the management device 1 for use by the management device 5 with the information received from the mediation terminal device 5.

Here, the content of the order to be notified to the intermediary terminal device 5 may be the received order data itself or only the unit price to be adjusted. The content of the desired unit price (purchase conditions) added to the order quantity so that a human judgment can be made that the price is somewhat lower because of the inquiries, or the human judgment that the price is somewhat lower because of regular customers Or a person who says that the same product can be reduced to a certain extent by inventory processing etc. In order for the broker to determine how much the unit price can be adjusted, such as saying that the specified manufacturer information of the ordered product has been added to the desired purchase price so that it can be determined It is preferable to add appropriate main information, thereby, it is possible to perform more faithfully incorporate was determined how human specific business negotiations.

As described above, the management device 1 holds the sellable quantity of each product for sale in the memory. However, when the order data is transmitted to the executor terminal device 8, the management device 1 sells the product according to the sales quantity ordered. It has a quantity update function 38 for performing a provisional update to reduce the available quantity, and the quantity update function 38 has received a notification from the executor terminal device 8 that the management apparatus 1 has executed sales such as a shipping report. At times, a process for confirming the provisional update is performed. Therefore, when a certain order is received, temporarily reduce the available quantity,
In order to prevent shortage of orders for other orders and to update this quantity according to the actual sales, the exact sales volume in the intermediary process between the customer and the product sales executor Management can be realized to prevent confusion in order processing.

In response to such processing by the management device 1, the executor terminal device 8 receives the order data from the management device 1 and displays it on the display screen 8a. And has a function of transmitting a shipping report to the management device 1 and the customer terminal device 2 of the order source. The management device 1 has a function of the salesable amount stored in the memory for the order confirmation function 35 to use. Executor terminal device 8 for provisional update
Update with the report received from.

The management device 1 has an order history management function 40 for storing the history of each order data received from the customer terminal device 2 in a memory, a performance evaluation function 41 for evaluating the customer's product purchase performance from the history, and an evaluation. It has a guidance notification function 42 for transmitting a guidance notification for prompting purchase of a product to the corresponding customer terminal device 2 in accordance with the comparison between the result and a predetermined standard, and the age, gender, address, occupation, hobby, A product advertisement can be made to a customer who has a high possibility of purchasing a new product according to various criteria such as a purchased item, its quantity, and a purchase frequency.

In this example of mediating sales of steel products,
Specifically, as shown in FIG. 3, the order history management function 40 stores the purchase date, purchased product name, purchased quantity, purchase unit price, and the like in a memory as a file for each customer name. Is managed for each customer. Therefore, the above evaluation criteria are set in accordance with these managed history items. In this example, when there is a purchase history, a product with a purchase history that satisfies the unit price or the quantity with the purchase history is used. When it exists, the management device 1 transmits an advertisement of the product to the terminal device 2 of the corresponding customer,
Upon receiving this, the customer C can display the display screen 2a on the customer terminal device 2 and check the advertisement.

Next, the processing by the order receiving intermediary system of this embodiment will be described with reference to FIGS. First, in the customer terminal device 2, according to the operation by the customer C, the Internet N
View and display the above sales product information on the screen, and customer C purchases the product name, specifications, size, quantity, unit price, pickup place, packing specification, tolerance, product inspection method, delivery condition,
When various conditions such as a designated manufacturer are input (or selected from a menu) and an order instruction is input (step S1),
Order data including the input conditions and information for specifying the customer is created and transmitted to the management device 1 (step S2).

The management device 1 receives the order data from the customer terminal device 2 (step S3), and determines whether or not the sold product satisfies various conditions included in the order data (step S4). In this example, the information of the sale product is presented in advance, but the customer C transmits various conditions desired to the management device 1, and the management device 1 searches various sites on the database and the Internet, and Fulfill your wishes (ie
A product may be found (within the range of agreement or negotiation).

As a result of the above determination, if an order can be received, an order receiving process (step S14) described later is performed. On the other hand, if an order cannot be immediately received because the sales conditions and the purchase conditions do not match, the management device 1 sets the contents of the order data. Is transmitted to the intermediary terminal device 5 as unacceptable data (step S5). In this example, the management device 1 transmits the order data to the mediation terminal device 5 when the difference between the purchase condition and the sale condition is within the predetermined range as described above, and proceeds to the process of step S9 described later. In the present invention, the contents of the order data may be transmitted to the mediation terminal device 5 in all cases where an order cannot be received, and the judgment of the mediation person A may be obtained.

The intermediary terminal device 5 receives the contents of the order data (step S6), and when this is confirmed by the intermediary person A, the contents of the order (in this example, Negotiations),
A final decision is made as to whether or not to accept the order. If it is determined that the order cannot be accepted, the agent A inputs an order cancellation to the agent terminal device 5 (step S7),
When the order is transmitted to the management device 1 (step S8) and the order cancellation is received by the management device 1 (step S9), the order cancellation process such as sending a notice to the effect that the order cannot be made to the customer terminal device 2 of the order source is performed. (Step S10), the process ends.

On the other hand, if the agent A determines that the order is acceptable, he or she inputs the sales conditions agreed with the customer C to the agent terminal device 5 (step S11), and permits the management device 1 to accept the order based on the conditions. When the management device 1 receives the agreement condition as a notice of order acceptance (step S13), the management device 1 performs an order receiving process (step S14).

In the order receiving process, the management device 1 updates the order history data 40, transmits an order confirmation notification to the customer terminal device 2 to receive the order (step S15), and places an order to the executor terminal device 8. Data (packing instructions) is transmitted (step S16), and an order report is transmitted to the mediation terminal device 5 (step S17). The customer terminal device 2 receives the order confirmation notification from the management device 1 (step S18), and the customer C can display it on the screen to confirm it. Thereafter, the customer C waits for the arrival of the ordered product from the executor D. Become.

The executor terminal device 8 receives the order data (packing instructions) (step S19), and when the executor D confirms it by displaying it on a screen, the ordered product is loaded and shipped (in some cases, (Production and processing), and sends a report to the effect that the shipment to the ordering customer has been completed to the management device 1 in accordance with the input from the executor D, and ends the processing (step S2).
0). Upon receiving the shipment completion notification (step S21), the management device 1 transmits a shipment completion report of the ordered product to the intermediary terminal device 5 (step S22), and updates the sellable quantity and the order history. Sales processing is performed (step S23), and the processing ends.

The intermediary terminal device 5 receives the order report from the management device 1 (step S24), displays this on the screen, and the intermediary person A is convinced of the contents. Then, the shipment completion report from the management device 1 is received (step S25), and it is confirmed that the merchandise ordered by the broker A is shipped. The advertisement transmission to the customer terminal device 2 using the order history 40 is performed by the management device 1 as needed.

[0045]

As described above, according to the present invention,
In the information processing related to product sales using the network, human judgment is positively used as necessary, so that it is possible to perform order mediation that can effectively and smoothly realize product sales. .

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of an order receiving mediation system according to an example of the present invention.

FIG. 2 is a functional configuration diagram of an order receiving mediation system according to an example of the present invention.

FIG. 3 is an explanatory diagram of an order history according to the present invention.

FIG. 4 is a flowchart illustrating a mediation process according to an example of the present invention.

FIG. 5 is a flowchart illustrating a mediation process according to an example of the present invention.

[Description of Signs] 1: Management device (order receiving mediation device), 2, 3: Customer terminal device, 5, 6: Mediation terminal device, 8, 9: Executor terminal device, A: Agent person in charge, C: Customer, D: Performer, N:
the Internet,

Claims (9)

[Claims] An order brokerage system for providing information on a sale product on a network so that the information can be browsed, and receiving an order for the sale product from a customer terminal device to a management device. The terminal device has a function of visually outputting sales product information provided on the network, and creates order data including at least orderer and order product specific information and product purchase conditions in accordance with an input by a customer, and sends the order data to the management device. The management device has a function of holding at least the sales conditions of the sales product information provided on the network, and receiving an order data from the customer terminal device and receiving an order based on a comparison with the sales conditions. A function for determining whether or not the order can be accepted, and a case where it is determined that an order cannot be received and a difference between a product purchase condition and a sale condition of the order is within a predetermined range. Includes a function of notifying the order to a predetermined broker, and at least including the sales quantity to the executor of the product sale when it is determined that an order can be received or when a notification of order permission is input from the predetermined broker. The function of transmitting order data, and when it is determined that an order cannot be received, and when the difference between the product purchase condition and the sales condition of the order is out of a predetermined range, or when a predetermined intermediary person inputs a notice indicating that the order cannot be received. A function of transmitting a notification to the effect that an order cannot be received to the customer terminal device of the order source. 2. The order intermediation system according to claim 1, wherein the management device holds at least the sellable quantity of the sales product information provided on the network in addition to the sales conditions, and stores the order data. An order intermediary system characterized in that it has a function of performing a provisional update to reduce the sellable quantity according to the sales quantity at the time of transmission, and confirming the provisional update when a sales execution notification is received from a product sales executor. . 3. The order intermediation system according to claim 1, wherein the management device updates a range condition relating to a difference between a product purchase condition and a sale condition in response to a change input from a broker. An order brokerage system characterized by having: 4. The order intermediation system according to claim 1, wherein the management device holds a history of the received order data and evaluates a customer's purchase performance of the order from the history. An order receiving intermediary system, comprising: a function; and a function of transmitting a guidance notification for prompting purchase of a product to a corresponding customer terminal device according to a comparison between an evaluation result and a predetermined standard. 5. An order intermediary device for receiving an order for a sales product from a customer terminal device and processing an order based on information on the sales product provided so as to be viewable on a network, wherein the order reception device is provided on the network. A function of retaining at least the sales conditions of the sold product information, and receiving at least order data including the orderer and ordered product specific information and the product purchase conditions from the customer terminal device, and comparing the sales conditions to determine whether or not the order can be accepted. And a function of notifying the order to a predetermined intermediary person when it is determined that the order cannot be received and when the difference between the product purchase condition and the sales condition of the order is within a predetermined range, and that the order can be received. At the time of or when a notice of order permission is input from a predetermined broker, the order data including at least the sales quantity is transmitted to the product sales executor. The function and the order cannot be received when it is determined that the order cannot be received and the difference between the product purchase condition and the sales condition of the order is out of the predetermined range, or when a predetermined intermediary person inputs a notice indicating that the order cannot be received. And a function of transmitting a notice of the order to the customer terminal device of the order source. 6. A program for causing a computer to execute an order receiving process for an order for a sales product received from a customer terminal device, based on information on the sales product provided so as to be browsed on the network. A function of holding at least the sales conditions of the provided sales product information, and determining whether or not an order can be accepted by comparing the sales conditions with at least the order information including the orderer and order product specific information and the product purchase conditions received from the customer terminal device. A determination function; a function of notifying an order to a predetermined agent when it is determined that an order cannot be received; and a difference between a product purchase condition and a sales condition of the order within a predetermined range; and determination that an order can be received. At least, or when a predetermined intermediary person inputs an order permission notification The function of transmitting order data including the quantity, and when it is determined that an order cannot be received, and when the difference between the product purchase conditions and sales conditions of the order is out of the predetermined range, or when a predetermined intermediary person notifies that the order cannot be received A program for realizing, to a computer, a function of transmitting a notification that an order cannot be received to a customer terminal device of an order source when input. 7. Based on information on sales products provided so as to be browsed on a network, an order for the sales products is stored, and at least sales conditions of sales product information provided on the network are held, and order data is stored. Is received and the sales conditions are compared to determine whether or not the order can be received. If it is determined that the order cannot be received, and if the difference between the product purchase conditions and the sales conditions of the order is within a predetermined range, the order is sent to a predetermined broker. When it is determined that an order can be received, or when a predetermined intermediary person has received an order permission notification, order data including at least the sales quantity is transmitted to the product sales executor, and it is determined that the order cannot be received. And the difference between the product purchase condition and the sales condition of the order is out of the predetermined range, or when a predetermined intermediary person inputs a notice indicating that the order cannot be accepted, A customer terminal device for transmitting a notification to the effect that the product cannot be transmitted to an orderer, a function for visually outputting sales product information provided on a network, and at least an orderer and an ordered product according to the input by the customer. And a function of creating order data including the specific information and the product purchase condition and transmitting the created order data to the management device. 8. An order for the sale product based on information on the sale product provided so as to be browsed on the network, at least sales conditions of the sale product information provided on the network are held, and order data is stored. Is received and the sales conditions are compared to determine whether or not the order can be received. If it is determined that the order cannot be received, and if the difference between the product purchase conditions and the sales conditions of the order is within a predetermined range, the order is sent to a predetermined broker. When it is determined that an order can be received, or when a predetermined intermediary person has received an order permission notification, order data including at least the sales quantity is transmitted to the product sales executor, and it is determined that the order cannot be received. And the difference between the product purchase condition and the sales condition of the order is out of the predetermined range, or when a predetermined intermediary person inputs a notice indicating that the order cannot be accepted, A program for causing a computer to execute a process of transmitting a notification that the product cannot be transmitted to an order source to a management device, and a function of visually outputting sales product information provided on a network; A program for realizing, on a computer, a function of creating order data including identification information of main and ordered products and product purchase conditions and transmitting the created order data to a management device. 9. An order intermediation method for processing an order for a sale product based on information on the sale product provided so as to be viewable on a network, wherein the sale product information provided on the network by a computer is provided. At least the sales conditions are held in the memory, and at least the orderer and the ordering data including the ordering product specific information and the product purchase conditions are received and compared with the sales conditions to determine whether or not the order can be received, and it is determined that the order cannot be received. When the difference between the product purchase condition and the sales condition of the order is within a predetermined range, the predetermined broker is notified of the order, and when it is determined that the order can be received, or when the predetermined broker determines that the order can be accepted. When the notification is input, order data including at least the sales quantity is transmitted to the product sales executor, and when it is determined that the order cannot be received, and When the difference between the product purchase condition and the sales condition of the order is out of the predetermined range, or when a predetermined intermediary person inputs a notice indicating that the order cannot be sent, a notification that the order cannot be sent is sent to the order source. Characteristic order brokering method.