JP7327741B2 - Server, method and program in post office relocation information management system - Google Patents

Description

The present invention relates to an information system for supporting procedures associated with moving.

Conventionally, when a move is made, it reduces the burden of procedures for changing the address of the person who moves, and also reduces the burden of the work of companies, organizations, and especially the post office that forwards mail related to the person who moves. , a system for reducing the burden associated with relocation is known.

For example, in Patent Document 1, the server of the address information management center receives notification of moving information from the terminal of the person who has moved, and the server puts the registration in the database of moving information on temporary hold, and the address of the user Send a return postcard for identity verification, receive a return postcard from the person who has moved, and after the identity is verified, register the moving information in the database, and utilize the moving information registered in this address information management database. For example, address information management systems and mail forwarding systems are disclosed that match mailing destinations with relocation information to reduce the rate of mail forwarding.

Further, Patent Literature 2 discloses a change management system and a change management method that can easily manage whether or not a customer has moved.

Japanese Patent Application Laid-Open No. 2003-50845 JP 2018-92581 A

Among the companies related to users (moving people), as the trend toward cashless payments increases, especially when focusing on the relationship with credit card companies that control cards such as credit cards, from the standpoint of the card company, moving There is a problem that even if the address is changed in , it is difficult to apply for the change of address to the credit card company.

On the other hand, from the user's point of view, there are many objects for which the address change procedures are required, and it is troublesome to carry out the procedures each time. However, for a certain period of time, it can be handled by submitting a mail forwarding notice to the post office, so applying to each company for an address change has a low priority. However, when the automatic forwarding period of the post office ends, the user forgets to apply for the change of address to each company, and there is a problem that the items sent from each company are also treated as non-delivery. In particular, non-delivery of items sent from financial institutions is serious.

SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to provide a system that can quickly perform an address change procedure for a sender of mail transferred to a new address after moving.

In order to solve the above problems, the present invention provides the following solutions.

(1) A server of a post office change information management system, comprising transfer result recording means for recording transfer results when transferring from an old address to a new address based on a change of address notification submitted by a user; Information about the sender of the forwarded mail, which is recorded in the forwarding record recording means, is notified to the user at a predetermined timing.

(2) In the configuration described in (1) above, the notification includes a candidate list for the user to determine whether or not to apply for an address change to the sender of the forwarded mail. It is characterized by

(3) In the configuration described in (1) or (2) above, the provision of proxy address change application means for receiving a proxy address change application from the user and proxying the address change application to the designated sender. characterized by

(4) In the configuration described in any one of (1) to (3) above, a change of address information storing means for storing the change of address information described in the notice of change of address, and mail that automatically distributes mail by destination. and mail sorting means, wherein the mail sorting means reads information on the old address that needs to be transferred from the moving information storage means, and when it is determined that the destination of the mail is the old address , marking the mail as forwarded mail.

(5) In the configuration described in (2) above, the candidate list enables the user to select an address change application destination from among the senders of the forwarded mail.

(6) In the configuration described in (3) above, the change of address notification includes change information of an e-mail address, and the proxy address change application means includes the change information of the e-mail address in the address change application. characterized by

(7) a step of recording a forwarding record when forwarding mail from an old address to a new address based on an address change notification submitted by the user; and notifying the user of the information of at a predetermined timing.

(8) A program that causes a computer to execute the steps described in (7) above.

According to the present invention, it is possible to provide a system in which a sender of a mail forwarded to a new address after moving can also quickly perform an address change procedure.

It is a figure which shows the basic concept of this invention. It is a figure which shows the functional structural example of the system of one Embodiment of this invention. It is a figure which shows the data structural example stored in relocation information DB in the system of the said embodiment. It is a figure which shows the data structural example stored in transfer record DB in the system of the said embodiment. It is a figure which shows the processing flow of the server in the system of the said embodiment. It is a figure which shows the input screen image of the notification of a change of address in the system of the said embodiment. It is a figure which shows the screen image of the address change application candidate list in the system of the said embodiment.

EMBODIMENT OF THE INVENTION Hereinafter, with reference to an accompanying drawing, the form (henceforth, embodiment) for implementing this invention is demonstrated in detail. In subsequent figures, the same numbers or symbols are attached to the same elements throughout the description of the embodiments. In the functional configuration diagrams, arrows between functional blocks indicate the data flow direction or the processing flow direction.

〔Basic concept〕
FIG. 1 is a diagram showing the basic concept of the present invention. This figure shows the flow of a system for realizing the present invention (hereafter referred to as this system) when a person moving receives an automatic forwarding service to have mail delivered to the old address forwarded to the new address. is. The processes indicated by the numbers in the drawing will be described below. The following processes (1) and (2) have already been performed, but (3) to (5) are newly implemented in this system.

(1) Mail Forwarding Notification The user submits a mail forwarding notification (hereinafter referred to as a change of address notification) to the post office and applies for an automatic mail forwarding service (the forwarding period is fixed for one year from the change of address notification).
(2) Mail forwarding The post office forwards mail addressed to the applicant's old address to the new address stated in the change of address notification. Much of this work is done manually at the post office.
(3) Accumulation of transfer record data Each time a mail item is transferred, the post office accumulates the data as a transfer record in the transfer record DB (Data Base) of the system.
(4) Output of address change application candidate list When the end of the automatic forwarding period is approaching (for example, several months before), the system outputs a candidate list from the forwarding record DB to prompt address change application, and publishes it on the WEB. Or notify the person by a notification postcard.
(5) Substitute address change application At the request of the person who received the notification, the post office system, as an optional function, sends the data of the address change application to each mail sender recorded in the forwarding record DB on the WEB. Or send a notification postcard on behalf of the person.

By doing this, simply by submitting a change of address notification to the post office, it is possible to grasp the senders of the mails that were actually forwarded, and to determine which senders should undergo the address change procedure. be able to. Also, if you use the proxy application, which is an optional function, the post office will perform the address change procedure on your behalf.

FIG. 2 is a diagram showing a functional configuration example of a system according to one embodiment of the present invention. As shown in the figure, this system is realized by a system centering on the server 100 of the post office's relocation information management system.

When the post office (receiving office) collects the mail, the mail sorting means 110 first sorts the mail by destination. The mail sorting means 110 normally automatically recognizes the size of the mail, puts a postmark on the stamp, reads the address, and sorts the destination by an automatic postal code reader and sorter. Part work may also be done by human hands.

Mail sorted by destination is sent to each delivery office and delivered to each house by a delivery person in charge of the delivery office. The person in charge of delivery is in charge of delivery within the specified delivery area, but at this time, we check the address on the list of those who have moved, and if the delivery address remains the same as the old address, , attach a label with the new address of the forwarding destination printed in red, etc., hand it over to the department in charge of forwarding, and the department in charge of forwarding forwards it to the post office, which is the delivery office of the forwarding destination. However, in this system, when the person in charge of delivery at the destination delivery office completes the transfer, the data is entered into the system as the transfer result.

The server 100 (hereinafter referred to as server 100) of the post office change information management system is a server that can communicate with the user terminal 200 mainly via the Internet and manages user change information. A user who cannot use the Internet environment submits a change of address notification at a post office window. The server 100 includes, as an example of a functional configuration, a relocation notification reception unit 101, a relocation information DB 102 (relocation information storage unit), a transfer record DB 103 (transfer record record unit), a transfer record input unit 104, a transfer record notification unit 105, an agency address A change application receiving means 106 and a substitute address change application means 107 are provided.

Upon receiving a change of address notification (address change notification) from the user terminal 200 or the post office terminal 120, the change of address notification receiving means 101 receives the notification after confirming that the identity has been verified, and stores the notification in the change of address information DB 102. do.

FIG. 3 is a diagram showing a data configuration example stored in the relocation information DB 102. As shown in FIG. Based on the submitted change of address notification, the change of address information DB 102 stores, as basic information, the date of notification of change of address, the name of the person who notified the change of address, mobile phone number, e-mail address (used for identity verification), the names of all the movers, the old The address, new address (transfer destination address), transfer start date, and transfer end date (one year from the date of submission of change of address notification) are stored. If there is a cohabitant who remains at the old address, the name of that cohabitant is also stored.

In addition, the relocation information DB 102 stores, as optional information, the new and old e-mail addresses when application for change of proxy address is required/unnecessary, application for e-mail address change is required/unnecessary, and e-mail address change application is required. You may do so. By enabling proxy application in this way, the person who has moved can save the trouble of submitting address change notification individually to related companies and individuals. Notification can be made together. By looking at the list of senders to whom forwarding actually occurred in the past, it is possible to check whether or not to forget to notify. Further, the change of address information may be included in the notification of change of address, and the change information of the e-mail address may be included in the address change application. This is because the system can handle an e-mail address as part of an address.

Returning to FIG. 2, when transfer is necessary, as described above, when the delivery person at the transfer destination completes the transfer, the transfer result input means 104 of the server 100 inputs the data as the transfer result. Transfer history input means 104 stores the input data in transfer history DB 103 .

FIG. 4 is a diagram showing a data configuration example stored in the transfer record DB 103. As shown in FIG. The transfer record DB 103 stores the application ID (application number) of the transfer notification, the applicant's name, the transfer start date, the transfer end date, the old address, and the new address. sender, transfer source post office, delivery office (transfer destination post office), transfer completion date, etc. are stored. If possible, information such as the sender's address, destination name, and form of mail (postcard, envelope, parcel, etc.) may also be stored.

Returning to FIG. 2 again, the transfer record notification means 105 notifies the transfer record accumulated in the transfer record DB 103 to the person who submitted the change of address notification at a predetermined timing. The notification means may be the WEB or a document (such as a notification postcard). This notification becomes a list (candidate list 10) of candidates to whom the change of address is to be applied. This is a means for allowing the user to select an address change application destination from among the senders of the mail items. It is desirable that the WEB link etc. of the address change application destination of each candidate is described. In addition, it is desirable to notify at least two or three months before the end of the automatic forwarding service of the post office, but the timing of notification may be, for example, each time forwarding actually occurs or after a predetermined period of time. You may allow it to be specified.

Proxy address change application reception means 106 is an optional function that accepts a proxy address change application (sometimes simply referred to as a proxy application) from the principal. The proxy application may be made after the person himself/herself receives the candidate list 10 and then selects the sender for whom the address change application is required, or may be made in advance when the person submits the change of address notification. However, in the latter case, a substitute address change application is made to all senders to whom mail forwarding has occurred. In addition, proxy address change application means 107 acts on behalf of the address change application and sends it to the sender from whom the forwarding actually occurred. The notification means at this time may be a notification postcard or data transmission (preferably in a common format) in accordance with the rules of each sender.

2, the mail sorting means 110 and the server 100 are linked, and the mail sorting means 110 connects the mail sorting means 110 to the mail sorting means 102. When it is determined that the destination of the mail is the old address stored in the change of address information DB 102, the mail is marked as forwarded mail (for example, (Pushing a "Transfer required" mark) may be performed. Additionally, a label with the new address to which the mail is being forwarded may be affixed to the mailpiece. By doing so, it becomes easy to understand that the mail needs to be forwarded, so that it is possible to reduce the occurrence of omission of forwarding by the person in charge of delivery at the delivery office.

The functional configuration of the system described above is merely an example, and one functional block (database and functional processing unit) may be divided, or a plurality of functional blocks may be collectively configured as one functional block. In each functional processing unit, a CPU (Central Processing Unit) built in the device reads a computer program stored in a storage device such as ROM (Read Only Memory), flash memory, SSD (Solid State Drive), hard disk, etc. , implemented by a computer program executed by a CPU. That is, each functional processing unit reads and writes necessary data such as a table from a database (DB; Data Base) stored in a storage device or a storage area on a memory. It is realized by controlling hardware (for example, an input/output device, a display device, a communication interface device). In addition, the database (DB) in the embodiment of the present invention may be a commercial database, but it also means a mere collection of tables and files, and the internal structure of the database itself does not matter.

(processing flow)
FIG. 5 is a diagram showing the processing flow of the server 100 in this system. In this processing flow diagram (flowchart), the processing order of each step may be changed as long as the relationship between the input and output of each step is not impaired.

In the following explanation, it is assumed that the user has submitted the change of address notification on the Internet (WEB). etc.), but the basic flow is the same. Therefore, when communicating in writing, in the description of the flow chart below, "receiving" and "sending" should be replaced with "receiving" and "sending". Of course, even if you first submit your change of address notification on the Internet, you may receive subsequent notifications in writing.

In the following, it is assumed that the person who has moved (the user of this system) has already submitted a change of address notification to the post office. The server 100 periodically (or at a predetermined timing) reads transfer performance data from the transfer performance DB 103 and checks the transfer performance for each user (step S10). Then, if there is a user who has a forwarding record (step S11: Y), the destinations requiring notification of the address change application are extracted for each user from the forwarding record, and a candidate list of destinations requiring notification is created (step S12). , to the user's terminal or in writing (step S13). In this case, a candidate whose address has already been notified to the user and whose address change application has been completed is described in the candidate list.

On the other hand, on the user side, upon receiving the candidate list from the server 100 (step S20), the user himself/herself checks the contents of the list and either applies for the change of address to the sender who needs to apply for the change of address (step S22), It is determined whether or not to ask the post office to apply for proxy (step S21).
If a proxy application is to be made, a proxy application request (proxy address change application request) is sent to the post office or sent to the server 100 (step S23).

After performing the process of step S13, the server 100 checks whether or not a proxy application request has been received from the already notified user (step S14). If the proxy application request has not been received (step S14: N), the process is terminated, but if the proxy application request has been received (step S14: Y), a proxy address change application form is created for each notification destination. (step S15), and notify the applicant (step S16). This means of notification is to send application data or mail a notification postcard. In the case of data transmission, it is preferable to define a common format, although the format may be adapted to each notification destination.

(Screen example)
FIG. 6 is a diagram showing an image of an entry screen for a change of address notification in this system. A screen 500 in this figure shows a change of address notification screen 510, a proxy address change application notification screen 520, and an e-mail address change notification screen 530 collectively. A change of address notification screen 510 is a screen showing the contents of a conventional change of address notification, and lists input items for a change of address notification (e-change of address) via the Internet that is currently being implemented at post offices. The proxy address change application notification screen 520 is a screen for designating whether or not the proxy address change application, which is an optional function provided by this system, is required. The e-mail address change notification screen 530 is a screen for notifying a change of the e-mail address, which is also an optional function of this system, at the same time as the address change. It is also possible to specify whether the proxy address change application is required or not for each application destination after receiving the candidate list (see FIG. 7).

FIG. 7 is a diagram showing an image of a display screen of an address change application destination candidate list in this system. The address change application destination candidate list display screen 600 is a screen that can be displayed on the user's terminal, but the user may be notified of it in writing such as a separate notification postcard. From this screen, the user can specify the destination of mail that has actually been forwarded in the past, the date of forwarding, the link to detailed information on the address change application procedure, the specification of whether proxy address change application is required or not, and the address change application means. (WEB or document) etc. are displayed. On this screen, the user can grasp the past transfer results, and can choose to apply for address change for senders who will continue to do business in the future, and not to apply for address change for recipients who will no longer need transactions in the future. .

(Effect of Embodiment)
According to this system, the address change procedure can be quickly performed even for the sender of the mail forwarded to the old address after moving. In more detail, simply by submitting a change of address notification to the post office, it is possible to ascertain the senders of the mail that was actually forwarded, and to determine which senders to apply for a change of address. . Also, if you use the proxy application, which is an optional function, the post office will apply for an address change on your behalf. At this time, the sender can select which sender to apply for the change of address to, so it is possible to prevent the new address from being disclosed to those with whom it is not necessary to maintain a relationship in the future. As an optional function, it is also possible to change the e-mail address at the same time as the address change procedure.

In the above embodiment, the post office system has been mainly described, but the system can also be applied to a system of a company such as a home delivery company that mails items.

Although the present invention has been described using the embodiments, it goes without saying that the technical scope of the present invention is not limited to the scope described in the above embodiments. It is obvious to those skilled in the art that various modifications or improvements can be made to the above embodiments. In addition, it is clear from the description of the scope of the claims that forms with such modifications or improvements can also be included in the technical scope of the present invention.

In the above embodiments, the server of the post office relocation information management system was described as the invention of the product, but the invention can also be regarded as the invention of the method (management method) or the invention of the computer program. be able to.

10 Candidate List 100 Post Office Change Information Management System Server 101 Change of Address Notification Receiving Means 102 Change of Address Information DB
103 Transfer record DB
104 transfer result input means 105 transfer result notification means 106 proxy address change notification means 107 proxy address change application means 110 mail distribution means 120 post office internal terminal 200 user terminal 500 input screen 510 address change notification screen 520 proxy address change application notification screen 530 E-mail address change notification screen

Claims (6)

A server of a post office relocation information management system,
a forwarding record database for accumulating forwarding records when forwarding from an old address to a new address based on a change of address notification submitted by a user;
Information on the sender of the forwarded mail, which is stored in the forwarding record database, and information for the user to determine whether or not to apply for an address change to the sender of the forwarded mail means for notifying the user of the candidate list each time forwarding actually occurs or a predetermined period before the end of the automatic forwarding service of the post office ;
A server characterized by comprising: A proxy address change application means is provided for acting on behalf of a designated sender to apply for address change when a proxy address change application is received from the user based on the notified candidate list. A server according to claim 1. relocation information storage means for storing the relocation information described in the relocation notification;
and mail distribution means for automatically distributing mail by destination,
The postal item sorting means reads the information of the old address that needs to be forwarded from the relocation information storage means, and if it determines that the address of the postal item is the old address, the postal item is classified as a forwarded mail item. 3. A server according to claim 1 or 2, characterized in that it marks objects. If the notification of change of address requires an e-mail address change application and includes e-mail address change information, the proxy address change application means includes the e-mail address change information in the address change application. 3. The server of claim 2, characterized by: a step of accumulating a transfer record when transferring from the old address to the new address based on the change of address notification submitted by the user;
Information on the sender of the forwarded mail and for the user to determine whether or not to apply for an address change to the sender of the forwarded mail based on the record of forwarding results notifying the user of the candidate list each time a forwarding actually occurs or a predetermined period of time prior to termination of the automatic forwarding service of the post office ;
A method characterized in that the computer performs A program that causes a computer to execute each step according to claim 5 .

Images