JP2002236739A - Procedure-executing agent service device on communication network for performing procedure to notify related institutions of individual address change - Google Patents

Abstract

PROBLEM TO BE SOLVED: To collectively and simply notify address change to a plurality of target institutions by using a personal computer and a portable telephone set or the like connected to the Internet, etc. SOLUTION: This service device exchanges information with the device equipped with a browser of a member on the basis of an address change notification form in a hyperlink format, and acquires member address change information and the specified information (defined a notification destination information) of affiliated business institutions to which the address change information should be registered. A confirmation message in a hyperlink format to the effect that 'I have received a request of address change notification. Please confirm this notification and give me an instruction to complete the procedure.' is prepared for the member whose address change information and notification destination information are acquired, and the confirmation message is transmitted to the e-mail address of the member. When an e-mail receiving device transmits a 'procedure completion instruction' event to this device, the device communicates with the computers of the corresponding institutions to notify the address change information of the member to the notification destination institutions designated by the member.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a mechanism for simplifying the work of submitting an address change notification to a government office or a bank by means of information and communication technology when a general person living in a social life moves. More specifically, the present invention relates to a procedure proxy service device on a communication network that undertakes a procedure for notifying a related organization of a change in an address of an individual.

[0002]

2. Description of the Related Art In modern urban life, people are incorporated into a highly managed society, so that a person who has moved for some reason needs to notify many people or institutions that their address has changed. . Representatives of transfer / transfer to government offices are typical, but in addition, banks, securities companies, life insurance companies, non-life insurance companies, credit companies,
Many people have to change their address with a consumer finance company.

[0003] The procedure of the address change notification is performed by actually going to each institution and filling in a predetermined notification form, mailing the completed notification form by mail, or using a telephone or facsimile. Recently, Internet HT
There is also a website that accepts an address change notification on a web page by TP communication.

[0004]

Regardless of which method is used, conventionally, it is necessary to individually carry out procedures for each target institution that needs to be notified of an address change. . In view of this problem, the present invention has been made, and an object of the present invention is to provide a service that can simplify the delivery of an address change to a plurality of target institutions, which is necessary due to personal moving etc. It is to realize above.

[0005]

SUMMARY OF THE INVENTION The present invention, which has been made to achieve the above object, is specified by the following items (1) to (7). (1) An information processing system including a computer connected to a communication network, which is a procedure proxy service device on a communication network that undertakes a procedure for notifying a related organization of a change in an individual's address. (2) This device manages a member database in which personal information including addresses, names, telephone numbers, e-mail addresses, member IDs, passwords, and the like of many registered members is collected. (3) The operating organization of this device is affiliated with various business institutions that perform their own duties based on personal information that they independently manage, and this device associates information on those affiliated business institutions. It manages as a destination database and communicates with a personal information management computer operated by each affiliated business organization via a communication network. (4) The device communicates with the browser-equipped device accessed via the communication network, authenticates the member based on the member ID and the password, and then gives the member's browser-equipped device a hyperlink address. Present the change notification form. (5) The device exchanges information with the member's browser-equipped device based on the address change notification form in the form of a hyperlink, and transmits the member's address change information and the specific information of the affiliated business organization to which it is to be delivered (destination information And). (6) For the member who has acquired the address change information and the delivery destination information, the apparatus sends a confirmation message in the form of a hyperlink to the effect that "A request for an address change notification has been received. Please confirm and give instructions to complete the procedure." Create and send to this member's email address. (7) When the “procedure completion instruction” event is transmitted from the e-mail receiving device that has received the confirmation message in a hyperlink format by e-mail to the present device, the present device uses the event as a source of this event. In order to notify the address change information of a member to the destination organization designated by the member, the address communication unit communicates with a computer of a corresponding affiliated business organization and updates a corresponding record in the member database.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS === Basic Configuration of System === FIG. 1 shows an outline of a network system centered on a procedure proxy service device according to an embodiment of the present invention. The procedure proxy service device 1 is composed of a computer information processing system including functions such as a web server and a database server connected to the Internet, and is generally composed of an appropriate distributed processing system. A general user who requests the present apparatus 1 to perform a procedure can access the present apparatus 1 using a personal computer 2 or a mobile phone 3 capable of browsing a web document or receiving an e-mail by connecting to the Internet. I do.

[0007] The operating organization of the apparatus 1 is based on personal information (customer information) independently managed by, for example, a bank, a securities company, a life insurance company, a non-life insurance company, a credit company, a consumer finance company, and the like. The company has alliances with various business organizations that perform their own operations. The present apparatus 1 manages information on the partner business organizations as a partner database, and communicates with the customer information management computer 4 operated by each business partner through a dedicated line or a virtual dedicated line.

=== Introduction process in which a user requests a procedure proxy === The procedure proxy service provided by the present apparatus 1 can be used.
The member is a member registered in the member database managed by the device 1. In this member database, personal information including addresses, names, telephone numbers, e-mail addresses, member IDs, passwords, and the like of a large number of registered members is expressed in a predetermined format and aggregated. When a member attempts to submit his / her address change notification through the device 1, the user accesses the device 1 by using a personal computer 2 equipped with a browser, and repeats the HTTP request and response while authenticating the member ID and password. We perform procedure and order address change notice form.

FIG. 2 shows an example of the format of the address change notification form. In this address change form, since the information to be entered in the old address is registered in the member database, the process of entering this in the member PC 2 is omitted, and the old address and the like are entered in advance in the device 1. It is also possible to deliver the completed form to the member PC 2. When adopting the method of having the member's personal computer 2 fill in the old address, etc., if the device 1 acquires the entered information, it checks whether it is correct against the registered information in the member database, and if the entered information is incorrect. For example, the processing method is notified to the member personal computer 2 and the process is stopped if the correct old address is not entered even if the process is repeated several times. This can prevent unauthorized procedures by unauthorized users.

=== Process of Determining Destination === In the above-described process, information such as a new address entered by the member in the address change form is transmitted from the member personal computer 2 to the device 1, and the device 1 It is stored as procedure item data associated with the member ID. Next, it is necessary to determine where and to which partner business institution to notify the address change based on the procedure case data, that is, the addressee. It is, of course, the member who decides this, but there are several ways to determine this. One is a method in which affiliated business institutions that members trade are listed at the time of member registration and registered in advance in the member database of the present apparatus 1. The other is a method in which, when a specific address change notification is made, a list of affiliated business institutions to which the address is to be sent is sent to the device 1. A compromise between these two methods is to add a pre-registered destination when submitting an address change.
There is a method to delete.

A specific example of the second method will be described with reference to FIG. The apparatus 1 delivers a web document in a hyperlink format as shown in FIG. This web document lists items that categorize affiliated business institutions according to their business contents. When, for example, an item of “city bank” in the web document is clicked on the member personal computer 2, a web document shown in FIG. 3B is displayed on the member personal computer 2. In this web document, the names of banks that are affiliated business organizations are listed, and when the name of the bank is clicked on the member's personal computer 2 and an “enter list” event is entered, the member selected by the member A list of business institution names is displayed as shown in FIG. When the member has listed all the necessary destinations, clicking the "Send" button in the list screen sends the IDs of these destinations from the member personal computer 2 to the device 1, and the device 1 transmits the destination information. Add to the applicable procedure case data. The date and time when this information was obtained is also recorded in the procedure case data.

=== Confirmation Message === By the process described so far, the present apparatus 1 acquires the address change information and the delivery destination information transmitted by the member, and stores them as the procedure case data corresponding to the member ID. are doing. Next, the device 1 checks the e-mail address from the member database based on the member ID, and sends an e-mail of the following confirmation message to the address. The confirmation message may be, for example, "There was a request for a change of address from the member ID 時 に at the time of △ / ○. If there is no mistake, click this approval URL. If you do not remember, Please click this unapproved URL. "

=== Address Change Process === When the member reads the above confirmation mail on the member's personal computer 2 and clicks on the approval URL, this event is transmitted to the device 1 and the device 1 transmits, for example, We will process the notification of address change to the institution. Thank you. " In addition, based on the applicable procedure case data associated with the member ID, the member communicates with the computer 4 of the corresponding affiliated business organization to notify the address change information of the member to the destination organization designated by the member, and The corresponding record in the member database managed by the device 1 is also updated. Since the data representation structure of the customer database constructed by each affiliated business organization is not constant, when notifying the address change information of a member to the affiliated business organization, the data with the expression structure adapted to that organization is used. Need to be notified. For this purpose, the present apparatus 1 has the above-mentioned partner database, and it can be seen from the partner database which format of data should be used to notify the address change information.

When the member clicks the non-approved URL, the apparatus 1 apologizes to the member and communicates to determine what caused the conflict. And sends it to the member PC 2.

=== Others === When the member clicks the approval URL, the device 1
The following information presentation system is hyperlinked to a web document delivered to the member personal computer 2 from. The information presentation system is a system for organizing and presenting product information and the like that are expected to increase in necessity as a member moves.

[0016]

In general, a person who has moved for some reason needs to notify many people or institutions that the address has changed. Regardless of the method used, in the past, the procedure had to be performed individually for each target institution that needed to be notified of the address change, and it was troublesome if the number was large. On the other hand, if the procedure agency service device of the present invention is used, this device can be accessed using a personal computer or mobile phone connected to the Internet, etc., and the notification of address changes to multiple target institutions can be easily and collectively made. Can be done.

[Brief description of the drawings]

FIG. 1 is a conceptual diagram of a network system centered on a proxy service device according to an embodiment of the present invention.

FIG. 2 is a schematic diagram of an address change form according to an embodiment of the present invention.

FIG. 3 is a schematic diagram of a document form for selecting a destination according to an embodiment of the present invention.

[Explanation of symbols]

 1 procedure agency service device 2 user's personal computer 3 mobile phone 4 business institution computer

Claims (1)

[Claims] 1. The invention specified by the following items (1) to (7). (1) An information processing system including a computer connected to a communication network, which is a procedure proxy service device on a communication network that undertakes a procedure for notifying a related organization of a change in an individual's address. (2) This apparatus manages a member database in which personal information including addresses, names, telephone numbers, e-mail addresses, member IDs, passwords, and the like of many registered members is collected. (3) The operating organization of this device is affiliated with various business institutions that perform their own duties based on personal information that they independently manage, and this device associates information on those affiliated business institutions. It manages as a destination database and communicates with a personal information management computer operated by each affiliated business organization via a communication network. (4) The device communicates with the browser-equipped device accessed via the communication network, authenticates the member based on the member ID and the password, and then sends the member's browser-equipped device a hyperlink address. Present the change notification form. (5) This apparatus exchanges information with the member's browser-equipped device based on the address change notification form in the form of a hyperlink, and outputs the member's address change information and the specific information of the affiliated business organization to which it is to be delivered (destination information And). (6) For the member who has acquired the address change information and the delivery destination information, the apparatus sends a confirmation message in the form of a hyperlink to the effect that "A request for an address change notification has been received. Please confirm and give instructions to complete the procedure." Create and send to this member's email address. (7) When the “procedure completion instruction” event is transmitted from the e-mail receiving device that has received the confirmation message in a hyperlink format by e-mail to the present device, the present device uses the event as a source of this event. In order to notify the address change information of a member to the destination organization designated by the member, the address communication unit communicates with a computer of a corresponding affiliated business organization and updates a corresponding record in the member database.