JP7315849B2 - ORDER SUPPORT SYSTEM, ORDER SUPPORT METHOD AND ORDER SUPPORT PROGRAM - Google Patents

Description

The present invention relates to an order support system, an order support method, and an order support program for accepting orders for food and drinks that can be provided at a facility.

In a facility such as a restaurant, for example, when a customer service staff receives an order from a user, the content of the order is transmitted to the kitchen, the kitchen staff cooks according to the order, and the customer service staff delivers the cooked food to the user. serve to 2. Description of the Related Art Conventionally, there has been proposed a technique for supporting kitchen staff by displaying images of ordered dishes in a kitchen of a restaurant (see Patent Document 1, for example).

JP 2018-128979 A

In the facility, the staff communicates the order information to the kitchen in consideration of the working efficiency of the cooking work in the kitchen and the time (required time) for providing the ordered product to the user. Here, when orders are received from a plurality of users, the staff collectively transmits a plurality of order information to the kitchen, so that the kitchen can efficiently perform cooking work. However, if the working efficiency of the kitchen is given too much priority, a plurality of pieces of order information that have not been transmitted to the kitchen will accumulate, resulting in a delay in providing the information to the user.

An object of the present invention is to provide an order support system, an order support method, and an order support program capable of suppressing delays in serving food and drinks to users while improving work efficiency of kitchens in facilities. It is in.

An order support system according to the present invention includes a reception processing unit that receives an order for food and drink from a user of a facility that provides food and drink, and sets the elapsed time from the time when the order for food and drink is received by the reception processing unit. A first determination process for determining whether or not the time has been reached, and a second determination process for determining whether or not the number of food and drink orders received by the reception processing unit is equal to or greater than a set number are executed. and a judgment processing unit capable of outputting order information corresponding to an order received by the reception processing unit under an output condition that the elapsed time has reached the set time or that the number of orders is equal to or greater than the set number. and when the output condition corresponding to the order for the first food and drink received by the reception processing unit is not satisfied and the order for the second food and drink is received by the reception processing unit, the and a setting processing unit that executes change processing for shortening at least one of a first set time corresponding to the first food and a second set time corresponding to the second food.

An order support method according to the present invention comprises: a receiving step of receiving a food and drink order from a user of a facility that provides food and drink; A determination step for executing a first determination process for determining whether or not the number of food orders received by the receiving step is equal to or greater than a set number, and a second determination process for determining whether or not an output step capable of outputting order information corresponding to the order received by the receiving step under an output condition that the elapsed time has reached the set time or that the number of orders is equal to or greater than the set number; When the output condition corresponding to the order of the first food and drink received by the receiving step is not satisfied, and when the order of the second food and drink is received by the receiving step, the second food and drink corresponding to the first food and drink is received. a setting step of executing a change process for shortening at least one of one set time and a second set time corresponding to the second food and drink by one or more processors.

An order support program according to the present invention comprises: a receiving step of receiving a food and drink order from a user of a facility that provides food and drink; A determination step for executing a first determination process for determining whether or not the number of food orders received by the receiving step is equal to or greater than a set number, and a second determination process for determining whether or not an output step capable of outputting order information corresponding to the order received by the receiving step under an output condition that the elapsed time has reached the set time or that the number of orders is equal to or greater than the set number; When the output condition corresponding to the order of the first food and drink received by the receiving step is not satisfied, and when the order of the second food and drink is received by the receiving step, the second food and drink corresponding to the first food and drink is received. and a setting step of executing change processing for shortening at least one of the first set time and the second set time corresponding to the second food and drink.

According to the present invention, an order support system, an order support method, and an order support program are provided that are capable of suppressing delays in serving food and drinks to users while improving work efficiency of kitchens in facilities. .

FIG. 1 is a block diagram showing the configuration of an order support system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of product information used in the order support system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of order reception information used in the order support system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of output condition information used in the order support system according to the embodiment of the present invention. FIG. 5 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 6 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 7 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of output condition information used in the order support system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a method for calculating change setting time in the order support system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of setting information used in the order support system according to the embodiment of the invention. FIG. 11 is a diagram showing an example of setting information used in the order support system according to the embodiment of the invention. FIG. 12 is a diagram showing an example of setting information used in the order support system according to the embodiment of the invention. FIG. 13 is a diagram showing an example of an order form in the order support system according to the embodiment of the invention. FIG. 14 is a flow chart showing an example of order support processing executed by the order support system according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of setting information used in the order support system according to the embodiment of the invention. FIG. 16 is a diagram showing an example of setting information used in the order support system according to the embodiment of the invention. FIG. 17 is a diagram showing an example of setting information used in the order support system according to the embodiment of the invention.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for understanding of the present invention. It should be noted that the following embodiment is an example that embodies the present invention, and does not limit the technical scope of the present invention.

[Order support system 1]
As shown in FIG. 1, an order support system 1 according to an embodiment of the present invention includes an order support device 2, an order terminal 3, and a kitchen terminal 4. The order support device 2, the order terminal 3, and the kitchen terminal 4 can communicate via a communication network N such as the Internet, LAN, WAN, or public telephone line. A plurality of order support devices 2, order terminals 3, and kitchen terminals 4 may be provided.

The order terminal 3 is installed, for example, at each table (seat, room) of a facility such as a restaurant, a karaoke bar, or the like where food and drink can be provided. The order terminal 3 is an operation terminal (self-order terminal, table top terminal, etc.) that can be operated by a facility user to order desired food and drink. The order terminal 3 may be an operation terminal (facility terminal) operated by the customer service staff of the facility, and may be an operation terminal (such as a handy terminal) for inputting orders received from users by the customer service staff. The order terminal 3 may be a user terminal (smartphone, etc.) owned by the user, and may be an operation terminal for the user to access the website of the facility and input an order for the desired food and drink. . That is, the order terminal 3 includes various operation terminals capable of receiving food and drink orders from users.

The order support device 2 receives an order from the order terminal 3 and outputs order information to the kitchen terminal 4. - 特許庁The order support device 2 may be installed in the facility, or may be installed outside the facility and perform data communication with the order terminal 3 and the kitchen terminal 4 via the communication network N.

The kitchen terminal 4, like the order terminal 3, is installed in a facility such as a restaurant, a karaoke parlor, or the like where food and drink can be provided. The kitchen terminal 4 acquires the order information from the order support device 2 and outputs (prints or displays) an order form on which the order information is displayed.

In this embodiment, the order support device 2 alone corresponds to the order support system according to the present invention. It may contain the constituent elements of For example, when a plurality of components among the order support device 2, the order terminal 3, and the kitchen terminal 4 work together to share and execute various order support processes (see FIG. 14), which will be described later, the process can be regarded as an order support system according to the present invention. For example, the order support system according to the present invention may be composed of the order support device 2 and the kitchen terminal 4 .

Below, the order terminal 3 is installed at each table of a restaurant that provides food and drink, one or more users using each table input an order to the order terminal 3, and the order support device 2 is connected to the order terminal 3 A configuration in which an order is acquired from the kitchen terminal 4 and the order information is output from the kitchen terminal 4 will be described as an example. The said restaurant is an example of the facility of this invention.

[Order support device 2]
As shown in FIG. 1, the order support device 2 includes a control section 21, a storage section 22, an operation display section 23, a communication I/F 24, and the like. The order support device 2 may be an information processing device such as a tablet terminal or a personal computer. Further, various processes executed by the order support device 2 may be distributed and executed by one or more processors.

The communication I/F 24 connects the order support device 2 to the communication network N by wire or wirelessly, and communicates with external devices such as the order terminal 3 and the kitchen terminal 4 via the communication network N according to a predetermined communication protocol. A communication interface for executing data communication.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various types of information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 includes product information D1, order acceptance information D2, and output condition information D3. FIG. 2 is a diagram showing an example of product information D1, FIG. 3 is a diagram showing an example of order reception information D2, and FIG. 4 is a diagram showing an example of output condition information D3.

The product information D1 is information (menu information) on products (food and drink) that can be provided at the restaurant. As shown in FIG. 2, the product information D1 includes information such as product ID, product name, price, and image. The product ID is identification information of food and drink. The product name is the name of food and drink. The image is a photograph or an illustration representing the food and drink. In addition, in this embodiment, the said image is represented with an image name for convenience.

In the product information D1, information on a plurality of products is registered for each menu category (genre). For example, the food and drink with the product ID "A..." is included in the "set meal menu" category, and the product with the product ID "B..." is included in the "a la carte menu" category. The product with the product ID "C..." is a product included in the "dessert menu" category, and the product with the product ID "D..." is a product included in the "drink menu" category. be. Each category includes a number of specific foods and beverages. For example, the "set meal menu" includes "daily set meal", "sashimi set meal", and "boiled fish set meal".

The product information D1 is registered in advance by the manager of the restaurant, and updated as necessary. For example, an administrator of a restaurant can access a menu registration page managed by the order support device 2 to register and edit the product information D1.

The order reception information D2 is information regarding an order received from a user via the order terminal 3. FIG. As shown in FIG. 3, the order acceptance information D2 includes information such as the table number, the number of users, the order number, the product ordered, and the number of orders.

The table number is identification information for identifying the table that received the order. The number of users is the number of users who use the table. The information on the number of users is included in the information acquired from the order terminal 3 . The information on the number of users may be included in information acquired from a facility terminal (not shown) operated by restaurant staff, a management terminal (not shown) for managing reservations, or the like. For example, when a customer service staff asks the number of users when guiding users who have visited a restaurant to a table, the table number and the number of users are input to the facility terminal. When the control unit 21 acquires each information of the table number and the number of users from the facility terminal, it registers the table number and the number of users in the order reception information D2 in association with each other. In addition, when the user registers the number of users when making a reservation for a restaurant, the facility terminal acquires user information (user name, number of users, etc.) from the management terminal, and uses the user information and associated with the table number of the table assigned to the user. When the control unit 21 acquires each information of the table number and the number of users from the facility terminal, it registers the table number and the number of users in the order reception information D2 in association with each other.

The order number is identification information for identifying the order of the user. The control unit 21 registers numbers (order numbers) in the order reception information D2 in the order in which orders are received from users, ie, in the order in which orders are received from the order terminal 3, for example. The ordered product is information indicating order details. The product name of the product (food and drink) selected by the user from among the product names included in the product information D1 is registered as the ordered product. Each order item is associated with the order number.

The number of orders is information indicating the number of orders for each food and drink. For example, when the control unit 21 receives an order for "two daily set meals" in the table with the table number "3", it registers "2" as the number of orders corresponding to the "daily set meal". After that, when the control unit 21 accepts an order for "one set meal of sashimi" and "one set meal of the day" in the table with the table number "2", it registers "1" as the number of orders for each ordered item. When a plurality of identical products are received in the same table, the total number of orders is registered as the number of orders for the ordered product.

The control unit 21 registers the order reception information D2 each time an order is received from the order terminal 3 . Information at the current time is registered in the order reception information D2, and the information is updated in real time. Note that the order reception information D2 may be used as order history information that the user can view on the order terminal 3, or may be used for accounting processing of the user's usage fee. Also, the order receipt information D2 may be deleted when the accounting process is completed.

The output condition information D3 is information relating to the conditions (output conditions) for outputting the order information corresponding to the order received from the user to the kitchen terminal 4. FIG. As shown in FIG. 4, the output condition information D3 includes information such as an order number, table number, order item, number of orders, elapsed time, number of settings, setting time, and change setting time. In the output condition information D3, the order information of the order received by the order support device 2 via the order terminal 3 and before being output to the kitchen terminal 4 is registered. That is, the order information of the order received by the order support device 2 is stored in the output condition information D3 until it is output to the kitchen terminal 4 . Information of the order reception information D2 is registered as the order number, the table number, the ordered product, and the number of orders of the output condition information D3.

The elapsed time is information indicating the elapsed time from the time when the user's order was accepted. When an order is received from the order terminal 3, the control section 21 starts measuring time and registers the current elapsed time in the output condition information D3. For example, when the control unit 21 receives an order for "two set meals of the day" in the table with the table number "3", it registers the elapsed time "t3" from the reception of the order to the current time. Further, for example, when the control unit 21 receives an order for “one set meal of sashimi” and “one set meal of the day” on the table with the table number “2”, the elapsed time “t2” from the acceptance of the order to the current time. are registered respectively. When multiple orders are entered in one table at the same time, the same elapsed time is registered for each ordered item. Also, when a plurality of orders are entered at different timings in one table, different elapsed times are registered for each ordered item. The elapsed time is updated in real time.

The set number is an example of an output condition (second output condition) for outputting the order information of the order received by the order support device 2 via the order terminal 3 to the kitchen terminal 4, and is a threshold for the number of orders. . Specifically, the control unit 21 outputs the order information to the kitchen terminal 4 on condition that the number of food and drink orders by the user reaches the set number. The set number is set to a number of 2 or more, for example. Here, as an example, it is assumed that the set number is set to "5" (N1=5). In the example shown in FIG. 4, at present, the total number of orders (4 items) is less than the set number of "5". ” and “one set meal of the day” are not output to the kitchen terminal 4 .

The number of orders may be the number of orders for one order or the total number of orders for a plurality of orders. Also, the set number may be set for the number of orders for one order, or may be set for the total number of orders. Further, the control unit 21 waits to output the order information until the total number of orders received from each of a plurality of users who use different tables in the restaurant reaches or exceeds the set number. That is, the control unit 21 outputs order information when the total number of orders reaches the set number regardless of the attributes of the table. In addition, the number of orders may be the total number of orders for menus (food and drink) with the same content or type, or the total number of orders for menus (food and drink) with the same or different content or type. .

Further, the set number may be set for each content or type of food and drink. For example, the set number may be set to "6" for "daily special set meal", and the set number may be set to "3" for "sashimi set meal". In this case, the control unit 21 waits until the number of orders (total number of orders) of the "set meal of the day" reaches 6 or more, and when the number of orders reaches 6 or more, the order information of the "set meal of the day" is sent to the kitchen terminal. Output to 4. Further, the control unit 21 waits until the number of orders for the "sashimi set meal" reaches 3 or more, and outputs order information for the "sashimi set meal" to the kitchen terminal 4 when the number of orders reaches 3 or more.

The set time is an example of an output condition (first output condition) for outputting the order information of the order received by the order support device 2 via the order terminal 3 to the kitchen terminal 4, and is a threshold for the elapsed time. . Specifically, the control unit 21 outputs the order information to the kitchen terminal 4 on condition that the elapsed time from the reception of the food and drink order from the user reaches the set time. For example, when the elapsed time "t3" from the time when the order for "two daily set meals" is received reaches the set time "T1" (for example, 3 minutes), the control unit 21 selects the "two daily set meals". order information to the kitchen terminal 4. Further, for example, when the elapsed time "t2" from the time when the order for "1 piece of sashimi set meal" and "1 piece of daily set meal" is received reaches the set time "T1", the control unit 21 The order information of "one set meal" and "one set meal of the day" is output to the kitchen terminal 4. In the example shown in FIG. 4, at the present time, neither of the elapsed times "t3" and "t2" has reached the set time "T1". The order information for "one set meal" and "one set meal of the day" is not output to the kitchen terminal 4 .

Note that the set time may be set for each content or type of food and drink. For example, the set time may be set to "3 minutes" for the "daily set meal", and the set time may be set to "1 minute" for the "sashimi set meal". In this case, the control unit 21 waits until the elapsed time reaches 3 minutes from the time when the order for the "daily set meal" is accepted, and when the elapsed time reaches 3 minutes, the order information for the "daily set meal" is displayed. Output to kitchen terminal 4 . In addition, the control unit 21 waits until one minute has passed since the order for the "sashimi set meal" was received, and when the elapsed time reaches one minute, the control unit 21 sends the order information for the "sashimi set meal" to the kitchen. Output to terminal 4. In the example shown in FIG. 4, a common time "T1" is set as the set time.

The changed set time is information indicating the set time after the set time has been changed (shortened), and serves as the changed threshold for the elapsed time. The change setting time is set by processing of the control unit 21, which will be described later. When the change set time is set, the control unit 21 outputs the order information to the kitchen terminal 4 on condition that the elapsed time from the time when the user's order for food and drink is received reaches the change set time. do. In the example shown in FIG. 4, the set time "T1" corresponding to "two daily set meals" of table number "3" is shortened to "T11", and corresponds to "one daily set meal" of table number "2". The set time "T1" is shortened to "T12". A method for setting the changed set time will be described later.

The control unit 21 registers the order information in the order reception information D2 and the output condition information D3 each time an order is received from the user, and outputs the order information to the kitchen terminal when the first output condition or the second output condition is satisfied. 4, the order information is deleted from the output condition information D3. Note that the order information is accumulated as history information in the order reception information D2.

As another embodiment, part or all of the information such as the product information D1, the order reception information D2, and the output condition information D3 is stored in the order terminal 3 or a server accessible from the order support device 2. may In this case, the control unit 21 of the order support device 2 may acquire the information from the order terminal 3 or the server and execute each process such as the order support process (see FIG. 14) described later.

The storage unit 22 also stores data such as the top screen (see FIG. 5), the menu screen (see FIG. 6), the order screen (see FIG. 7), and the checkout screen (not shown) displayed on the order terminal 3. be done.

Further, the storage unit 22 stores a control program such as an order support program for causing the control unit 21 to execute order support processing (see FIG. 14), which will be described later. For example, the order support program is non-temporarily recorded on a computer-readable recording medium such as a USB, CD, or DVD, and is electrically connected to the order support device 2 via a USB drive, a CD drive, or a DVD drive. or the like (not shown) and stored in the storage unit 22 . Further, the order support program may be downloaded from a server accessible from the order support device 2 and stored in the storage unit 22 .

The control unit 21 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the order support device 2 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 22 .

By the way, in a restaurant, staff members transmit order information to the kitchen in consideration of the work efficiency of the cooking work in the kitchen and the time (required time) for providing the ordered product to the user. Here, when orders are received from a plurality of users, the staff collectively transmits a plurality of order information to the kitchen, so that the kitchen can efficiently perform cooking work. However, if the working efficiency of the kitchen is given too much priority, a plurality of pieces of order information that have not been transmitted to the kitchen will accumulate, resulting in a delay in providing the information to the user. On the other hand, the order support device 2 according to the present embodiment can improve the work efficiency of the kitchen in the restaurant while suppressing the delay in providing food and drink to the user.

Specifically, as shown in FIG. 1, the control unit 21 includes an acquisition processing unit 211, a reception processing unit 212, a measurement processing unit 213, a calculation processing unit 214, a determination processing unit 215, an output processing unit 216, a setting processing unit 217 and various processing units. It should be noted that the control unit 21 executes various processes in accordance with the order support program by means of the CPU, whereby the acquisition processing unit 211, the reception processing unit 212, the measurement processing unit 213, the calculation processing unit 214, the determination processing unit 215 , an output processing unit 216, and a setting processing unit 217. Also, part or all of the processing units included in the control unit 21 may be configured by electronic circuits. The order support program may be a program for causing a plurality of processors to function as the various processing units.

The setting processing unit 217 sets the set time, which is the threshold value corresponding to the first output condition, and the set number, which is the threshold value corresponding to the second output condition. Specifically, the setting processing unit 217 sets the setting number, which is the threshold corresponding to the second output condition for outputting the order information to the kitchen terminal 4, to a predetermined number (2 or more). The setting processing unit 217 registers the set number in the output condition information D3 (see FIG. 4). The setting processing unit 217 also sets the set time, which is the threshold value corresponding to the first output condition for outputting the order information to the kitchen terminal 4, to a predetermined time. The setting processing unit 217 registers the set time in the output condition information D3 (see FIG. 4). For example, the setting processing unit 217 sets the set number to "5" (N1=5) and sets the set time to "3 minutes" (T1=3 minutes). The setting processing unit 217 may set the set number and the set time based on a predetermined condition (described later), or set the set number and the set time based on a setting operation by an administrator of the restaurant. You may

The acquisition processing unit 211 acquires information on the number of users (number of users) who use the restaurant and information on the table numbers of the tables used by the users. For example, when a customer service staff asks the number of users when guiding users who have visited a restaurant to a predetermined table, the table number and the number of users are input to the facility terminal. The acquisition processing unit 211 acquires each information of the table number and the number of users from the facility terminal. In addition, when the user registers the number of users when making a reservation for a restaurant, the facility terminal acquires user information (user name, number of users, etc.) from the management terminal, and uses the user information and The table number of the table assigned to the user is associated with each other and registered in the reservation management ledger. The acquisition processing unit 211 acquires each information of the table number and the number of users from the reservation management ledger. After acquiring each information of the table number and the number of users, the acquisition processing unit 211 registers the table number and the number of users in the order reception information D2 (see FIG. 3) in association with each other.

When the table number and the number of users corresponding to the table are registered in the order reception information D2, the control section 21 permits the reception of orders from the users of the table. For example, the control unit 21 causes the order terminal 3 to display the top screen shown in FIG. The control unit 21 displays a top page corresponding to the top screen (see FIG. 5), a menu page corresponding to the menu screen (see FIG. 6), an order page corresponding to the order screen (see FIG. 7), and a checkout screen (not shown). Each page can be displayed on the order terminal 3 by generating a corresponding checkout page and transmitting the information of these pages to the order terminal 3 .

The top screen shown in FIG. 5 displays menu buttons M1 for each category (“set meal”, “a la carte”, “dessert”, “drink”). The menu screen shown in FIG. 6 displays specific food and drink information included in the categories of the top screen shown in FIG. For example, on the menu screen of "set meal menu" (see FIG. 6), information such as "daily set meal", "sashimi set meal", "boiled fish set meal", and "..." are displayed. In the menu screen, when a plurality of foods and drinks cannot fit on one page, they are displayed over a plurality of pages. For example, when the user selects "next" on the menu screen, the menu screen of the next page is displayed.

Also, on the menu screen shown in FIG. 6, the menu button M1 of the top screen shown in FIG. 5 and a plurality of food and drink information (image M3, product name M4, price, etc.) displayed in the menu column M2 are displayed. be. The image M3 represents an image of food and drink, and has a function as a selection button for the user to select food and drink. The menu screen has a favorite page button M5 for switching to the favorite page, an order page button M6 for switching to the order screen (see FIG. 7), and a checkout button M7 for switching to the checkout screen. included.

Further, the order screen shown in FIG. 7 displays a list of foods and drinks selected by the user on the menu screen. The order screen includes an order confirmation button M8 for confirming the order of the food and drink displayed in the list. The user presses the order confirmation button M8 on the order screen to perform operations such as confirming the order of the selected food and drink, changing the quantity of the selected food and drink, and deleting the selected food and drink.

In this way, when ordering food and drink using the order terminal 3, the user selects the desired food and drink on the menu screen, and performs an operation to confirm the order of the selected food and drink on the order screen. .

The reception processing unit 212 receives operations from the user on various screens displayed on the order terminal 3 . For example, the reception processing unit 212 receives a user's selection operation (such as a touch operation) on each screen shown in FIGS. The reception processing unit 212 is an example of the reception processing unit of the present invention.

For example, when the user selects "set meal menu" on the top screen shown in FIG. 5, the reception processing unit 212 receives a category selection operation. In this case, the control unit 21 causes the order terminal 3 to display the menu screen shown in FIG. 6 corresponding to the category selection operation. Further, for example, when the user selects "daily set meal" on the menu screen shown in FIG. 6, the reception processing unit 212 receives a product selection operation. Further, for example, when the user performs an operation of confirming an order (an operation of pressing the confirm order button M8) on the order screen shown in FIG. Here, the reception processing unit 212 receives an order of the user when an order confirmation operation by the user is received. For example, for a user group table including a plurality of users, the reception processing unit 212 selects food and drink for each user of the user group, and then performs an order confirmation operation. Accept group orders. It should be noted that when each user of the user group individually performs a product selection operation and an order confirmation operation, the reception processing unit 212 receives an order for each user. That is, one order received by the reception processing unit 212 may include one food item for one user, or multiple items for one or more users.

In addition, when receiving an order from a user, the reception processing unit 212 associates the information on the order number and the ordered product with the table number of the table used by the user, and outputs the order reception information D2 (see FIG. 3). Register in the condition information D3 (see FIG. 4). A table number is associated with each order terminal 3 in advance, and the order received from the order terminal 3 by the reception processing unit 212 includes information on the table number. Therefore, the reception processing unit 212 can grasp the table number corresponding to each order.

The measurement processing unit 213 measures the elapsed time for each order received by the reception processing unit 212 . Specifically, the measurement processing unit 213 starts measuring time when the reception processing unit 212 receives the order. For example, when the reception processing unit 212 receives an order for “two set meals of the day” as an order corresponding to the table with the table number “3”, the measurement processing unit 213 determines the elapsed time from the reception of the order to the current time. "t3" is registered in the output condition information D3. In addition, since the orders are placed for each table, for example, when a plurality of food and drink orders are placed at one table, the measurement processing unit 213 measures the elapsed time corresponding to the plurality of orders. For example, when the reception processing unit 212 receives orders for “one sashimi set meal” and “one daily set meal” as orders corresponding to the table with the table number “2”, the measurement processing unit 213 receives the order for the table number “2”. The same time "t2" is registered as the elapsed time corresponding to each ordered product corresponding to . When the order information of the order is output to the kitchen terminal 4, the measurement processing section 213 ends the measurement of the elapsed time corresponding to the order.

The calculation processing unit 214 calculates the number of orders received by the reception processing unit 212 . Specifically, each time the reception processing unit 212 receives an order for food and drink, the calculation processing unit 214 calculates the total number of orders received so far. That is, the number of orders is the number of the food and drink accumulated in the output condition information D3 from the reception of the food and drink order by the reception processing unit 212 until the order information of the order is output to the kitchen terminal 4. Corresponds to the total number of orders.

For example, when the reception processing unit 212 receives an order for “two set meals of the day” in the table with the table number “3”, the calculation processing unit 214 calculates “2” as the number of orders. Subsequently, before the order information of "2 items of daily special set meal" is output to kitchen terminal 4, the reception processing unit 212 outputs "1 item of sashimi set meal" and "1 item of daily special set meal" in the table with table number "2". , the calculation processing unit 214 calculates "4" as the total number of orders. Furthermore, before the order information of the "2 items of the daily set meal" and the order information of the "1 item of the sashimi set meal" and the "1 item of the daily set meal" are output to the kitchen terminal 4, the reception processing unit 212 sets the table number "4". , the calculation processing unit 214 calculates "10" as the total number of orders.

Note that the calculation processing unit 214 may calculate the number of orders according to the content or type of food and drink. Specifically, the calculation processing unit 214 calculates the total number of orders for food and drink that affect the working efficiency of the kitchen. For example, the calculation processing unit 214 calculates the number of orders except for the drink menu. In the above example, when the reception processing unit 212 receives orders for “two daily set meals,” “one sashimi set meal,” and “three beers” in the table with the table number “4”, the calculation processing unit 214 , excluding "beer", "7" is calculated as the total number of orders.

In this manner, the calculation processing unit 214 adds the number of orders until the order information of the order received by the reception processing unit 212 is output to the kitchen terminal 4 . Then, when the order information is output to the kitchen terminal 4, the calculation processing section 214 resets the calculated total number of orders. The calculation processing unit 214 is an example of the calculation processing unit of the present invention.

The determination processing unit 215 executes a first determination process of determining whether or not the elapsed time from the reception of the food order by the reception processing unit 212 has reached the set time. In FIG. 8, the reception processing unit 212 receives an order for “two set meals of the day” with the table number “3”, and the measurement processing unit 213 measures the elapsed time t3 from the time the order was received to the current time. An example of state output condition information D3 is shown. Also, here, the case where the setting processing unit 217 sets the set time "T1" is shown. In the case of the example shown in FIG. 8, the determination processing unit 215 determines whether or not the elapsed time t3 from the time when the order was accepted has reached the set time T1.

The determination processing unit 215 also executes a second determination process of determining whether or not the number of food and drink orders received by the reception processing unit 212 is equal to or greater than the set number. FIG. 8 shows the output condition information D3 in a state in which the reception processing unit 212 has received an order for “two daily set meals” of the table number “3”, and the calculation processing unit 214 has calculated the number of orders “2” for the order. An example is shown. Also, here, a case is shown in which the setting processing unit 217 sets the set number “N1”. In the case of the example shown in FIG. 8, the determination processing unit 215 determines whether or not the number of orders "2" of the order is equal to or greater than the set number N1. The determination processing unit 215 executes the first determination process and the second determination process each time an order is received by the reception processing unit 212 . The determination processing section 215 is an example of the determination processing section of the present invention.

The output processing unit 216 outputs the order information corresponding to the order received by the reception processing unit 212 under the output condition that the elapsed time has reached the set time or that the number of orders is equal to or greater than the set number. Output to 4. That is, the output processing unit 216 outputs the order information to the kitchen terminal 4 based on the determination results of the first determination processing and the second determination processing by the determination processing unit 215 . In the example shown in FIG. 8, when the elapsed time t3 reaches the set time T1, or when the number of orders "2" is equal to or greater than the set number N1, the output processing unit 216 outputs "daily set meal 2 The order information of "Point" is output to the kitchen terminal 4. For example, when the set number is set to "5", after the reception processing unit 212 receives an order for "two set meals of the day", no other orders are received, and the elapsed time t3 is set to the set time T1. When the number reaches , the output processing unit 216 outputs the order information of “two daily set meals” to the kitchen terminal 4 at that time. Further, for example, when the set number is set to "2", when the reception processing unit 212 receives an order for "2 items of daily set meals", the output processing unit 216 outputs "2 items of daily set meals". ” to the kitchen terminal 4.

In this way, the output processing unit 216 accepts a The order information corresponding to the received order is output to the kitchen terminal 4. - 特許庁

Also, the output processing unit 216 outputs the order information F1 regarding the order received by the reception processing unit 212 to the kitchen terminal 4 . Specifically, the output processing unit 216 outputs to the kitchen terminal 4 the order information F1 including the order details of the food and drink ordered by the user, the table number of the table used by the user, and the order number. . The order information F1 may include an order date (acceptance date). Also, the output processing unit 216 causes the kitchen terminal 4 to output (print or display) an order form including the order details, the table number, and the order number. The output processing unit 216 may display the order information and the reception time when the reception processing unit 212 received the order on the order sheet. The output processing unit 216 is an example of the output processing unit of the present invention.

Here, the setting processing unit 217 can execute change processing for shortening the setting time.

For example, when an order for at least one food item is received by the reception processing unit 212, and before the output condition corresponding to the order for the food item is satisfied, the reception processing unit 212 may receive another food item. is received, the setting processing unit 217 executes the change processing. For example, when the set number is set to "5" and the set time is set to "T1", the reception processing unit 212 places an order for "two daily set meals" of table number "3". After the reception (see FIG. 8), before the elapsed time t3 reaches the set time "T1", the reception processing unit 212 selects "1 sashimi set meal" and "1 daily set meal" of the table number "2". When an order is received (see FIG. 4), change processing is executed to shorten the set time T1. The setting processing unit 217 sets the set time T1 corresponding to the "two daily set meals" of the table number "3", the set time T1 corresponding to the "one sashimi set meal" of the table number "2", and the table number "2". change processing for shortening at least one of the set times T1 corresponding to "one set meal of the day". In the example shown in FIG. 4, the setting processing unit 217 changes the set time T1 corresponding to the "two set meals of the day" of the table number "3" to the changed set time T11 (T11<T1), and sets the table number "2". is changed to a changed set time T12 (T12<T1). In addition, the setting processing unit 217 does not change the setting time T1 corresponding to "one sashimi set meal" of the table number "2". Note that the setting processing unit 217 may set the changed set times T11 and T12 to the same time, or may set them to different times.

As a result, when the elapsed time t3 reaches the changed set time T11, which is shorter than the set time T1, the output processing unit 216 outputs the order information corresponding to the order of "two daily set meals" of the table number "3". is output to the kitchen terminal 4, and when the elapsed time t2 reaches the changed set time T12, which is shorter than the set time T1, the order information corresponding to the order of "one set meal of the day" of the table number "2" is displayed. Output to kitchen terminal 4 . In addition, the output processing unit 216 outputs to the kitchen terminal 4 the order information corresponding to the order of "one sashimi set meal" of the table number "2" when the elapsed time t2 reaches the set time T1. As a result, when the number of received orders increases, a plurality of order information can be output to the kitchen terminal 4 at an early stage, so that order information that has not been transmitted to the kitchen can be prevented from accumulating. .

In addition, since the set time can be changed for each order, it is possible to collectively output a plurality of order information of the same menu to the kitchen terminal 4, for example, in consideration of the working efficiency of the kitchen. Specifically, as shown in the timetable shown in FIG. 9, the setting processing unit 217 sets the change setting time corresponding to the table number “3” of “two set meals of the day” to “T11”, The change setting time T12 corresponding to the "one set meal of the day" of the table number "2" is set to "T11-(t3-t2)". In other words, when the setting processing unit 217 sets the shortened time of the set time T1 corresponding to the table number “3” of “two kinds of daily set meals” to “TA”, the setting processing unit 217 sets “daily set meals 1” of the table number “2” to “TA”. The shortened time TB of the set time T1 corresponding to the "point" is set to "TA+(t3-t2)". As a result, it is possible to match the output timing of the order information for "2 items of daily set meal" of table number "3" with the output timing of the order information of "1 item of daily set meal" of table number "2". They can be collectively (simultaneously) output to the kitchen terminal 4 . Therefore, in the kitchen, daily set meals for three people can be cooked and prepared together. Also, in this case, the order information for "two daily set meals" for table number "3" and the order information for "one daily set meal" for table number "2" are first output to the kitchen terminal 4, and then In addition, the order information corresponding to the order of ``one piece of sashimi set meal'' of the table number ``2'' can be output to the kitchen terminal 4, and a plurality of pieces of order information can be distributed, thereby preventing the kitchen from becoming busy. be able to.

In this manner, the setting processing unit 217 may set the changed set time T12 to a time shorter than the changed set time T11. That is, the set time T1 is set for the first food (table number “3”, “two daily set meals”), and for the second food (table number “2”, “one daily set meal”) , the setting processing unit 217 shortens the changed set time T12 corresponding to the second food to a time shorter than the changed set time T11 corresponding to the first food. good too. Thus, the order information of the order received later can be output to the kitchen terminal 4 at the same time as the order information of the order received earlier. Alternatively, the order information of the order received later can be output to the kitchen terminal 4 earlier than the order information of the order received earlier. Note that the setting processing unit 217 may shorten the changed set time T11 corresponding to the first food to a time shorter than the changed set time T12 corresponding to the second food. As a result, the order information of the previously received order can be output to the kitchen terminal 4 more quickly.

In addition, the setting processing unit 217 changes the set time corresponding to food and drink whose order quantity is equal to or greater than the threshold among the orders received by the reception processing unit 212, and changes the set time corresponding to food and drink whose order quantity is less than the threshold. A configuration that does not change is also possible. When the threshold value is set to, for example, "3", in the above example (see FIG. 4), the number of "daily set meals" is 3. Therefore, the setting processing unit 217 sets the set time T1 is changed, and the set time T1 corresponding to the "sashimi set meal" whose number of orders is less than the threshold is not changed. As a result, order information can be quickly output to the kitchen terminal 4 for foods and drinks with a large number of orders.

Further, the setting processing unit 217 may change the setting time corresponding to each of the plurality of food items included in the order of the same table among the orders received by the reception processing unit 212 . In the above example (see Fig. 4), "1 sashimi set meal" with order number "002" and "1 daily set meal" with order number "003" are orders from the same table (table number "2"). Therefore, the setting processing unit 217 changes the set time T1 corresponding to each of "1 sashimi set meal" of order number "002" and "1 daily set meal" of order number "003". As a result, at the same table, it is possible to reduce the difference in food and drink serving times between users.

Note that the setting processing unit 217 may execute change processing for changing (shortening) the set time T1 when a predetermined condition is satisfied. For example, the setting processing unit 217 executes the change processing when the order for the first food and drink and the order for the second food and drink are received by the reception processing unit 212 at the same time or within a predetermined time. Here, for example, immediately before the elapsed time corresponding to the order for the first food and drink reaches the set time, the reception processing unit 212 receives the order for the second food and drink, and the setting processing unit 217 sets the set time for each order. If the order information for the first food and the second food is output together to the kitchen terminal 4 due to the change, it takes a long time to cook, and only the order information for the first food is output first. In comparison, the time to provide the first food and drink to the user may be delayed. Therefore, in the above example, the setting processing unit 217 places an order for "two daily set meals" on the table number "3" and an order for "one sashimi set meal" and "one daily set meal" on the table number "2". is received at the same time or within a predetermined period of time, the change processing is executed. The predetermined time is set to be less than the set time T1. For this reason, for example, immediately before the elapsed time t3 corresponding to the order of "2 items of daily special set meal" of table number "3" reaches the set time T1, the reception processing unit 212 receives the order of "1 item of sashimi set meal" of table number "2". ' and 'one set meal of the day' are received, the setting processing unit 217 does not change the set time T1 corresponding to each order. As a result, it is possible to prevent delays in providing food and drink to users, and to suppress variations in food and drink serving times between users or between tables. Further, for example, when orders from a plurality of users are received at substantially the same timing, the timing of providing food and drinks to the users can be matched.

Further, the setting processing unit 217 executes the change processing when the time period during which the order for at least one of the first food and drink and the second food and drink is received by the reception processing unit 212 is within a predetermined time period. good too. For example, if the reception processing unit 212 receives an order for at least one of the first food and the second food and drink during the busy hours of the business hours of the restaurant, the setting processing unit 217 performs the change. Execute the process. In the above example, the reception processing unit 212 receives an order for “two daily set meals” at table number “3” and an order for “one sashimi set meal” and “one daily set meal” at table number “2”. If at least one of the orders is received during the busiest time of "12:00 to 13:00", which is the lunch time of a restaurant, for example, "11:00 to 14:00", The setting processor 217 changes the set time T1 corresponding to each order. On the other hand, when the reception processing unit 212 receives each order in a time zone other than "12:00 to 13:00", the setting processing unit 217 does not change the set time T1 corresponding to each order. As a result, it is possible to improve the working efficiency of the kitchen during busy hours.

Also, the setting processing unit 217 may set the changed set time based on the following predetermined conditions. Note that the setting processing unit 217 may set the changed set time by shortening the set time by a time corresponding to a predetermined condition.

For example, the setting processing unit 217 may set the change setting time according to the content of the order received by the reception processing unit 212, that is, the content or type of food and drink. Specifically, when the order for the first food and drink and the second food and drink is received by the reception processing unit 212, the setting processing unit 217 sets the first set time and the second food and drink corresponding to the first food and drink. At least one of the second set times corresponding to is shortened by a time corresponding to the content or type of the first food and the second food. For example, the set time and change set time for each food and drink (product) may be registered in advance in the setting information D4 shown in FIG. For example, when the reception processing unit 212 receives orders for "daily set meal" and "sashimi set meal", the setting processing unit 217 refers to the setting information D4 and changes the set time T1 of the "daily set meal" to set time T1. Tb11, and the set time T1 of "sashimi set meal" is changed to a changed set time Tb21. For example, the longest change setting time Tb11 is set for the "daily set meal" expected to be ordered the most, and for other set meal menus expected to be ordered the most after the "daily set meal" Therefore, a changed set time Tb21 shorter than the changed set time Tb11 is set, and a changed set time Tb31 shorter than the changed set time Tb21 is set for a one-dish menu that does not take much time to cook and prepare. Further, the change setting time may not be set for a drink menu that can be provided to the user immediately after receiving the order. Accordingly, it is possible to adjust the output timing of a plurality of order information in consideration of the combination of a plurality of foods and drinks.

Further, for example, the setting processing unit 217 sets at least one of the first setting time and the second setting time according to the cooking time of the first food and the second food received by the reception processing unit 212. You can shorten the time. In this case, the cooking time for each food may be registered in the setting information D4. The setting processing unit 217 refers to the setting information D4 and sets the changed setting time according to the cooking time of the order received by the reception processing unit 212 . This makes it possible to adjust the output timing of the order information in consideration of the cooking times for multiple orders.

Also, the setting processing unit 217 may shorten at least one of the first setting time and the second setting time by a time corresponding to the content of the order information output by the output processing unit 216 immediately before. That is, the setting processing unit 217 may set the changed set time based on the busy state of the kitchen. For example, in the setting information D4 shown in FIG. 11, the set time for each latest order number and the changed set time may be registered in advance. For example, when the number of orders output immediately before by the output processing unit 216 is “a1”, the setting processing unit 217 refers to the setting information D4, changes the set time T1 to the changed set time Ta11, and performs the output process. When the number of orders output by the unit 216 immediately before is "a2", the setting processing unit 217 refers to the setting information D4 and changes the set time T1 to the changed set time Ta21. This makes it possible to adjust the output timings of a plurality of pieces of order information according to the busyness of the kitchen. The change set time may be set to a longer time as the number of recent orders increases.

Further, for example, the setting processing unit 217 may set the change setting time according to the time period when the reception processing unit 212 received the order. Specifically, when the order for the first food and drink and the second food and drink is received by the reception processing unit 212, the setting processing unit 217 sets the first set time and the second food and drink corresponding to the first food and drink. At least one of the second set times corresponding to is shortened by the time period corresponding to the time zone in which orders for the first food and the second food are accepted. For example, the set time for each time zone and the changed set time may be registered in advance in the setting information D4 shown in FIG. For example, when the reception processing unit 212 receives an order during the time period “11:00 to 12:00”, the setting processing unit 217 refers to the setting information D4 and changes the setting time T1 of the order. When the time is changed to Tc11 and the reception processing unit 212 receives an order during the time period of "12:00 to 13:00", the setting processing unit 217 refers to the setting information D4 to set the setting time of the order. T1 is changed to the changed setting time Tc21. For example, the longest change setting time Tc21 is set for the time slot of "12:00 to 13:00" which is the busiest of "11:00 to 14:00" which is the lunch time of restaurants. Next, for the time zone of "13:00 to 14:00" which is the busy state, the changed set time Tc31 shorter than the changed set time Tc21 is set, and the "11:00 to 12:00" which is the quiet state is set. ], a changed set time Tc11 shorter than the changed set time Tc31 is set. This makes it possible to adjust the output timings of a plurality of pieces of order information in consideration of the time zone in which orders are accepted. Note that in the setting information D4 shown in FIGS. 10 to 12, a shortened time for shortening the set time may be registered in place of the changed set time. Also, the setting information D4 shown in FIGS. 10 to 12 is stored in the storage unit 22 of the order support device 2. FIG.

By the way, the setting processing unit 217 may execute a process of returning the changed set time to the original set time. Specifically, the setting processing unit 217 outputs the order information to the kitchen terminal 4 when the output condition corresponding to the first food order or the output condition corresponding to the second food order is satisfied. In this case, at least one of the first set time corresponding to the first food order and the second set time corresponding to the second food order is returned to the time before the change.

In the above example, the elapsed time t3 corresponding to the order of "two daily set meals" on the table number "3" reaches the change setting time T11, and the order of "one daily set meal" on the table number "2" is reached. When the elapsed time t2 reaches the changed set time T12 and the order information of both orders is output to the kitchen terminal 4, the setting processing unit 217 restores the set time corresponding to the "daily set meal" to the original set time T1. . As a result, when the reception processing unit 212 newly receives an order for the “daily special set meal”, the determination processing unit 215 determines whether the elapsed time from the reception of the order has reached the set time T1. determine whether

As described above, when the setting time is changed (shortened) by the setting processing unit 217, the determination processing unit 215 determines that the elapsed time from the reception processing unit 212 of the food order is the set time ( A first determination process for determining whether or not the change set time) has been reached, and a second determination process for determining whether or not the number of food orders received by the reception processing unit 212 is equal to or greater than the set number. to run. In addition, the output processing unit 216 outputs order information corresponding to orders received by the reception processing unit 212 on the condition that the elapsed time has reached the change set time or that the number of orders is equal to or greater than the set number. is output to the kitchen terminal 4. The setting processing section 217 is an example of the setting processing section of the present invention.

FIG. 13 is a diagram showing an example of the order form. The order form shown in FIG. 13 indicates the order form corresponding to the order information of the order registered in the output condition information D3 shown in FIG. For example, the output processing unit 216 determines that when the elapsed time t3 from the time when the reception processing unit 212 receives the order for “two daily set meals” of the table number “3” reaches the change setting time T11, The order information F1 of the order is output to the kitchen terminal 4, and the order form T101 is output from the kitchen terminal 4. - 特許庁Subsequently, the output processing unit 216, when the elapsed time t2 from the time when the reception processing unit 212 received the order for "one set meal of the day" of the table number "2" reaches the change setting time T12, The order information F1 of the order is output to the kitchen terminal 4, and the order form T102 is output from the kitchen terminal 4. Subsequently, the output processing unit 216, when the elapsed time t2 from the time when the reception processing unit 212 received the order for “one sashimi set meal” of the table number “2” reaches the set time T1, The order information F1 of the order is output to the kitchen terminal 4, and the order form T103 is output from the kitchen terminal 4. - 特許庁Incidentally, as shown in FIG. 9, when the setting processing unit 217 sets the change set time T12 corresponding to the "one set meal of the day" of the table number "2" to "T11-(t3-t2)", Order forms T101 and T102 are output in succession.

In this way, the control unit 21 separates the orders accepted for each table into each ordered item, determines whether or not the elapsed time has reached the set time for each ordered item, and outputs order information. Further, when another order is received after receiving the order and before outputting the order information of the order to the kitchen terminal 4, the control section 21 executes the change processing for shortening the set time. As a result, it is possible to prevent delays in providing food and drink to users due to accumulation of order information that has not been transmitted to the kitchen. In addition, since the output timing of the order information can be adjusted according to the accumulation status of the order information, the working efficiency of the kitchen can be improved.

[Order Terminal 3]
As shown in FIG. 1, the order terminal 3 includes a control section 31, a storage section 32, an operation display section 33, a communication I/F 34, and the like. The order terminal 3 is, for example, a self-order terminal installed at each table in a restaurant.

The communication I/F 34 connects the order terminal 3 to the communication network N by wire or wirelessly, and communicates with external devices such as the order support device 2 and the kitchen terminal 4 via the communication network N according to a predetermined communication protocol. A communication interface for executing data communication.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. The operation display unit 33 includes a top screen (see FIG. 5), a menu screen (see FIG. 6), and an order screen (see FIG. 7) for receiving food and drink ordering operations from the user, and an accounting screen for accepting accounting operations from the user. (not shown) and the like are displayed. The operation display unit 33 is configured by, for example, a touch panel, and receives a user's touch operation.

The storage unit 32 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the order support device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol).

The control unit 31 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the order terminal 3 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 32 .

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32 . The browser processing unit 311 causes the operation display unit 33 to display various types of information (top screen, menu screen, order screen, accounting screen, etc.) provided from the order support device 2 via the communication network N, It is possible to execute browser processing for inputting an operation to the order support device 2 . Part or all of the processing units included in the control unit 31 may be configured by electronic circuits.

[Kitchen terminal 4]
As shown in FIG. 1, the kitchen terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, and the like. The kitchen terminal 4 is, for example, an information processing device such as a printer device, a tablet terminal, or a personal computer. The kitchen terminal 4 may further have the same functions as the order support device 2 or may be an information processing device integrated with the order support device 2 . Here, it is assumed that the kitchen terminal 4 is a printer installed in the kitchen of a restaurant.

The communication I/F 44 connects the kitchen terminal 4 to the communication network N by wire or wirelessly, and communicates with external devices such as the order support device 2 and the order terminal 3 via the communication network N according to a predetermined communication protocol. A communication interface for executing data communication.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. .

The storage unit 42 is a nonvolatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 42 stores a control program for transmitting and receiving various information between the order support device 2 and the order terminal 3 . For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the kitchen terminal 4. ) and stored in the storage unit 42 . Further, the storage unit 42 may store a control program such as an order support program for causing the control unit 41 to execute an order support process (see FIG. 14), which will be described later.

The control unit 41 has control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various kinds of arithmetic processing. The ROM is a non-volatile storage unit in which control programs such as BIOS and OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the kitchen terminal 4 by causing the CPU to execute various control programs pre-stored in the ROM or storage unit 42 .

Specifically, the control unit 41 includes various processing units such as an acquisition processing unit 411 and an output processing unit 412, as shown in FIG. The control unit 41 functions as the various processing units by executing various types of processing according to the control program by the CPU. Also, part or all of the processing unit may be configured by an electronic circuit. Note that the control program may be a program for causing a plurality of processors to function as the processing unit.

The acquisition processing unit 411 acquires the order information F1 output from the order support device 2 . For example, when the order support device 2 receives an order from the order terminal 3 and the elapsed time from the time the order is received reaches the set time corresponding to the order, the order support device 2 receives the order information of the order. F1 is output to the kitchen terminal 4. Thereby, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2 . Further, for example, when the order support device 2 receives an order for the set number or more from the order terminal 3 , the order support device 2 outputs the order information F1 of the order to the kitchen terminal 4 . Thereby, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2 . Further, for example, when the order support device 2 receives an order from the order terminal 3 and the elapsed time from the time of receiving the order reaches the change setting time corresponding to the order, the order support device 2 receives the order. The order information F1 is output to the kitchen terminal 4. Thereby, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2 .

The output processing unit 412 outputs the information acquired by the acquisition processing unit 411 to the outside. Specifically, the output processing unit 412 outputs the order information F1 acquired by the acquisition processing unit 411 to the outside. For example, roll paper is set in the kitchen terminal 4. A transport unit (not shown) transports the roll paper, an image forming unit (not shown) forms an image on the roll paper, and the roll paper is cut at a predetermined position. A cutting portion (not shown) and the like are provided.

For example, as shown in FIG. 13, the output processing unit 412 causes the image forming unit to print (black and white print) the order information F1 on the order form when the order information F1 is acquired by the acquisition processing unit 411. Let Specifically, every time image data corresponding to order information F1 is input, the output processing unit 412 performs print processing for forming (black-and-white printing) an image of the order content on roll paper according to the image data. The forming unit is caused to execute the cutting process, and then the cutting unit is caused to execute a cutting process of cutting the roll paper at a predetermined position, and the roll paper is discharged to the outside. As a result, one order form is created for each order. When the kitchen staff receives the order slip, they prepare the food and drink according to the order.

For example, as shown in FIG. 13, when the kitchen staff successively obtains an order form T101 for "two daily set meals" and an order form T102 for "one daily set meal," the "daily set meal" for three people is obtained. The customer service staff serves ``two daily set meals'' to the user of table number ``3'', and serves ``one daily set meal'' to the user of table number ``2''. In addition, when the kitchen staff obtains the order form T103 for "1 piece of sashimi set meal", the "sashimi set meal" for one person is prepared, and the customer service staff orders the "1 piece of sashimi set meal" to the user of table number "2". serve to In this way, the kitchen staff can collectively prepare the same order (food and drink), and the customer service staff can collectively serve the food and drink.

Each order form includes the date and time when the order was accepted (accepted date and time, order date and time). For this reason, the kitchen staff can grasp the elapsed time from the time each user actually ordered (the time of the order confirmation operation), so they can adjust the cooking and preparation priority of the ordered food and drink. It becomes possible to

[Order support processing]
Next, the order support processing executed in the order support system 1 will be described with reference to FIG. Specifically, in this embodiment, the order support process is executed by the control unit 21 of the order support device 2 . In addition, the control unit 21 can concurrently execute order support processing corresponding to each order terminal 3 in response to access from each order terminal 3 . It should be noted that the control unit 21 may end the order support process midway through a predetermined operation of the order terminal 3 .

The present invention can be regarded as an invention of an order support method for executing one or more steps included in the order support process. Also, one or more steps included in the order support processing described here may be omitted as appropriate. The order of execution of each step in the order support process may differ within the range of producing the same effect. Furthermore, here, a case where each step in the order support process is executed by the control unit 21 will be described as an example. are also contemplated as other embodiments.

In step S11, the control unit 21 acquires the number of users who visited the restaurant (the number of users) and the table number of the table used by the users. For example, when a restaurant staff member registers information indicating that a user has visited the restaurant, the control unit 21 acquires the number of users and the table number corresponding to the user from the facility terminal (reservation management ledger).

Next, in step S12, the control unit 21 causes the order terminal 3 to display an order acceptance screen (top screen, menu screen, etc.) for accepting orders for food and drinks provided by the restaurant. For example, the control unit 21 displays the top screen shown in FIG. 5 on the order terminal 3 installed on the table of the table number used by the user. 6 is displayed on the order terminal 3 when one of the menu buttons M1 is selected on the top screen shown in FIG.

Next, in step S<b>13 , the control unit 21 determines whether or not the user's order has been received via the order terminal 3 . If the control unit 21 determines that the user's order has been received (S13: Yes), the process proceeds to step S14. The control unit 21 waits until the user's order is accepted (S13: No). For example, when the user of the table with the table number “3” uses the order terminal 3 to select “two set meals of the day” and place an order (order confirming operation), the control unit 21 confirms the order of the user. accept. In addition, the control unit 21 associates the order number corresponding to the user's order and the information of the ordered product "two set meals of the day" with the table number "3" to generate the order reception information D2 (see FIG. 3) and the output condition information. Register in D3 (see FIG. 8). In addition, the control unit 21 outputs the set number, which is the threshold value for the number of orders, and the set time, which is the threshold value for the elapsed time, in association with "two set meals of the day" of the table number "3". Register in information D3 (see FIG. 8). Step S13 is an example of a receiving step of the present invention.

In step S14, the control section 21 starts measuring the elapsed time from the time of receiving the order. For example, when the user of the table with the table number “3” confirms the order for “two set meals of the day”, the control unit 21 accepts the order and starts measuring the elapsed time. The control unit 21 registers information on the measured elapsed time "t3" in the output condition information D3 (see FIG. 8) in association with the table number "3". The control unit 21 also updates the elapsed time t3 of the output condition information D3 in real time. Further, for example, in step S162 to be described later, when the control unit 21 receives an order for "1 sashimi set meal" and "1 daily set meal" from the user of the table with the table number "2", the progress corresponding to the order is received. Start timing. The control unit 21 registers information on the measured elapsed time "t2" in the output condition information D3 (see FIG. 4) in association with the table number "2". That is, the control unit 21 measures the elapsed time corresponding to the order each time the order is received.

Next, in step S15, the control unit 21 calculates the number of food orders corresponding to the received orders. In addition, the control part 21 calculates the number of orders (total number of orders) which totaled the order received so far, when the order of food and drink is further received in step S162 mentioned later. That is, the number of orders corresponds to the total number of orders for the food and drink received from the time the reception processing unit 212 receives the food and drink order until the order information of the order is output to the kitchen terminal 4. .

Next, in step S16, the control unit 21 determines whether or not the number of food and drink orders (total number of orders) corresponding to the order is equal to or greater than the set number. If the number of orders is equal to or greater than the set number (S16: Yes), the process proceeds to step S17. On the other hand, when the order quantity is less than the set quantity (S16: No), the process proceeds to step S161. For example, when the set number is set to "2", the control unit 21 determines that the number of orders for "two set meals of the day" corresponding to the table number "3" is greater than or equal to the set number. (S16: Yes), and the process proceeds to step S17. Further, for example, when the set number is set to "5", the control unit 21 determines that the number of orders for "two set meals of the day" corresponding to the table number "3" is less than the set number. (S16: No), and the process proceeds to step S161. Step S16 is an example of the determination step of the present invention.

In step S161, the control unit 21 determines whether or not the elapsed time has reached the set time. When the elapsed time reaches, for example, a preset time T1 (S161: Yes), the process proceeds to step S17. On the other hand, if the elapsed time has not reached the set time T1 (S161: No), the process proceeds to step S162. In the above example, it is determined whether or not the elapsed time t3 from the time when the order for the "two daily set meals" of the table number "3" was accepted has reached the set time T1. Step S161 is an example of the determination step of the present invention.

In step S<b>162 , the control unit 21 determines whether or not another order from the user has been received via the order terminal 3 . If the control unit 21 determines that another order has been received (S162: Yes), the process proceeds to step S163. On the other hand, if the control unit 21 has not received another order from the user (S162: No), the process proceeds to step S161. That is, when the number of orders is less than the set number N1 (S16: No) and the control unit 21 receives another order before the elapsed time reaches the set time T1 (S162: Yes), The process proceeds to step S163. On the other hand, if the number of orders is less than the set number N1 (S16: No) and the control unit 21 does not receive another order before the elapsed time reaches the set time T1 (S162: No and S161: Yes), the process proceeds to step S17. Step S162 is an example of a receiving step of the present invention.

Here, for example, if the control unit 21 accepts an order for "one sashimi set meal" and "one daily set meal" corresponding to the table number "2" before the elapsed time t3 reaches the set time T1, These pieces of information are registered in the order acceptance information D2 (see FIG. 3) and the output condition information D3 (see FIG. 4) in association with the table number "2". In the output condition information D3, there are information of "two set meals of the day" corresponding to the table number "3" and information of "one set meal of sashimi" and "one set meal of the day" corresponding to the table number "2". accumulated. Further, the control unit 21 associates the elapsed time and the set time with each order and registers them in the output condition information D3 (see FIG. 4).

In step S163, the control unit 21 executes change processing for shortening the set time. For example, the control unit 21 makes a change to shorten the set time T1 corresponding to "two daily set meals" of table number "3" and the set time T1 corresponding to "one daily set meal" of table number "2". Execute the process. The control unit 21 registers the changed set time (the changed set time) in the output condition information D3. Here, as an example, the control unit 21 shortens the set time T1 corresponding to "two daily set meals" of the table number "3" to the changed set time T11, and sets "one daily set meal" of the table number "2". is shortened to the changed set time T12 (see FIG. 4). When the control unit 21 changes the set time, the process proceeds to step S15. Step S163 is an example of the setting step of the present invention.

Returning to step S15, the control unit 21 calculates the number of orders (total number of orders) obtained by totaling the number of orders received in step S13 and the number of orders received in step S162. If the total number of orders is greater than or equal to the set number (S16: Yes), the process proceeds to step S17, and if the total number of orders is less than the set number (S16: No), the process proceeds to step S161. transition to In step S161, the control unit 21 determines whether or not the elapsed time has reached the change setting time. For example, when the elapsed time t3 corresponding to "2 items of daily set meal" of table number "3" reaches the change setting time T11, the elapsed time t2 corresponding to "1 item of sashimi set meal" of table number "2" is the set time. If it reaches T1, or if the elapsed time t2 corresponding to the "one set meal of the day" of the table number "2" reaches the change setting time T12 (S161: Yes), the process proceeds to step S17. If the elapsed time t3 does not reach the changed set time T11 and the elapsed time t2 does not reach the set time T1 and the changed set time T12 (S161: No), the process moves to step S162 again. In this way, the control unit 21 repeats the processing of steps S15 to S163 described above until the number of orders (total number of orders) reaches the set number or more, or until the elapsed time reaches the change set time. .

In step S<b>17 , the control unit 21 outputs the received order information (order information F<b>1 ) to the kitchen terminal 4 . For example, when the set number is set to "2", the control unit 21 accepts an order for "two daily set meals" corresponding to the table number "3" (S16: Yes), "daily set meals 2 The order information F1 for "Point" is output to the kitchen terminal 4.

Further, for example, when the set number is set to "5", the control unit 21 accepts an order for "two set meals of the day" corresponding to the table number "3", and then accepts other orders. If the elapsed time t3 has reached the set time T1 without any time (S161: Yes), the order information F1 of "2 set meals of the day" is output to the kitchen terminal 4.

Further, for example, when the set number is set to "5", the control unit 21 accepts an order for "two set meals of the day" corresponding to table number "3", and then to table number "2". When the corresponding "sashimi set meal 1 item" and "daily set meal 1 item" are received and the elapsed time t3 reaches the change setting time T11 without receiving any other orders after that (S161: Yes), " The order information F1 for "Daily Set Meal 2 items" is output to the kitchen terminal 4. After outputting the order information F1 to the kitchen terminal 4, the control unit 21 deletes the order information from the output condition information D3. Step S17 is an example of the output step of the present invention.

After the process of step S17, the process proceeds to step S18. In step S18, the control unit 21 determines whether or not there is order information that has not been output to the kitchen terminal 4 in the output condition information D3. If there is order information that has not been output to the kitchen terminal 4 (S18: Yes), the process proceeds to step S161. For example, in the output condition information D3 shown in FIG. Since the order information of "one sashimi set meal" and "two daily set meals" remains in the output condition information D3, the process proceeds to step S161. Subsequently, for example, when the elapsed time t2 corresponding to "one set meal of the day" corresponding to the table number "2" reaches the change setting time T12 (S161: Yes), the order information F1 of "one set meal of the day" Output to kitchen terminal 4 . The control unit 21 repeats the above process until all the order information registered in the output condition information D3 is output to the kitchen terminal 4. FIG.

When there is no order information that has not been output to the kitchen terminal 4 in the output condition information D3 (S18: No), the process ends and a new order is accepted. The order support processing is performed as described above.

As described above, the order support system 1 according to the present embodiment accepts an order for food and drink from a user of a facility that provides food and drink, and the set time is the elapsed time from the time when the order for food and drink is accepted. and a second determination process for determining whether the number of orders for food and drink is equal to or greater than the set number, and the elapsed time is the set time or that the number of orders is equal to or greater than the set number, the order information corresponding to the received order is output. In addition, when the output condition corresponding to the received order for the first food and drink is not satisfied, the order support system 1 further receives the order for the second food and drink, the order support system 1 performs the second order corresponding to the first food and drink. A change process for shortening at least one of the first set time and the second set time corresponding to the second food and drink is executed. As a result, when the number of received orders increases, a plurality of order information can be output to the kitchen terminal 4 at an early stage, so that order information that has not been transmitted to the kitchen can be prevented from accumulating. . In addition, since the set time can be changed (reduced) for each order, it is possible to collectively output a plurality of order information for the same menu to the kitchen terminal 4, for example, in consideration of the working efficiency of the kitchen. Thereby, the working efficiency of the kitchen can be improved.

In addition, according to the order support system 1, for example, when receiving a plurality of orders for the same menu, the order information can be output collectively. and effective utilization of computer resources.

The order support system of the present invention is not limited to the above-described embodiments.

In the above-described embodiment, the common set time "T1" is set regardless of the content or type of food, the number of recent orders, the time period, etc. (see FIGS. 10 to 12). As another embodiment of the present invention, the set time may be set according to predetermined conditions. For example, the set time is set according to the following first condition, second condition, or third condition.

As a first condition, the set time is set based on the content or type of food and drink. For example, the set time is set to the first set time when the food is a set meal menu, and the first set time is set when the food is a menu different from the set meal menu (a la carte menu, drink menu, dessert menu, etc.). A second shorter set time is set. FIG. 15 shows an example of the setting information D4 including the set time set based on the contents of the food and drink. The setting information D4 shown in FIG. 15 includes information such as product ID, product name, setting time, and change setting time. The set time is set to a value corresponding to the contents of the food and drink for each product ID (food and drink). For example, the longest setting time Tb1 is set for the "daily special set meal" expected to be the most ordered, and for other set meal menus expected to be ordered the second largest after the "daily special set meal" , a set time Tb2 shorter than the set time Tb1 is set, and a set time Tb3 shorter than the set time Tb2 is set for a one-dish menu that does not take time and effort to cook and prepare, so that the user can immediately receive the order after receiving the order. The shortest set time Tb4 is set for a drink menu that can be provided to the customer, and a set time Tb5 that is the same as or equal to the set time Tb4 is set for a dessert menu that requires less effort for cooking and preparation. Further, the set time may be set to a shorter time as the cooking time and the preparation time are longer. In this way, the set time is set based on the content, type, cooking time, preparation time, etc. of food and drink. The cooking time and the preparation time may be obtained based on history information. Further, the changed set time is set based on the content, type, cooking time, preparation time, etc. of the food and drink corresponding to the set time. Further, the changed set time may be calculated by shortening a common time from the set time, or may be calculated by shortening a time determined for each food and drink from the set time.

As a second condition, the set time is set based on the order history of food and drink in the restaurant. For example, the set time is set based on the number of most recently ordered food and beverages. FIG. 16 shows an example of setting information D4 including setting time set based on the order history. The setting information D4 shown in FIG. 16 includes information such as the latest number of orders, setting time, change setting time, and the like. The number of recent orders is the number of food and drink orders of the most recent order. The number of most recent orders may be the number of most recent orders output to the kitchen terminal 4 by the order support device 2, or the number of most recent orders obtained by the order support device 2 from the order terminal 3. There may be. The set time is set to a time corresponding to the latest order quantity. For example, the setting time "Ta1" (for example, 1 minute) is set for the latest order number "a1" (for example, 0 to 3), and for the latest order number "a2" (for example, 4 to 6) Then, the set time "Ta2" (for example, 3 minutes) is set, and the set time "Ta3" (for example, 5 minutes) is set for the latest order number "a3" (for example, 7 or more). That is, the set time is set longer as the number of recent orders increases.

Further, the number of most recent orders may be the number of previous (immediately before) orders output by the order support device 2 to the kitchen terminal 4 . In this case, the set time is set to a time corresponding to the previous number of output orders. That is, the set time is set longer as the previous number of output orders is larger. Further, the change set time is set based on the number of most recent orders, etc., corresponding to the set time. Further, the change set time may be calculated by shortening a common time from the set time, or may be calculated by shortening a time determined for each latest order number from the set time.

As a third condition, the set time is set based on the time zone. For example, the set time is set based on a time zone obtained by dividing the business hours of the restaurant into predetermined time intervals (for example, one hour). FIG. 17 shows an example of the setting information D4 including the set time set based on the time zone. The setting information D4 shown in FIG. 17 includes information such as the time zone, set time, and changed set time. The time zones are classified into time zones according to busy conditions, for example. The busy status is acquired based on history information, for example. For example, the longest set time Tc2 is set for the time slot of "12:00 to 13:00" which is the busiest of "11:00 to 14:00" which is the lunch time of the restaurant, Next, a set time Tc3, which is shorter than the set time Tc2, is set for the busy time period of "13:00 to 14:00", and the off-peak time period of "11:00 to 12:00" is set. A set time Tc1 shorter than the set time Tc3 is set for the band. Further, the changed set time is set based on the time zone or the like in correspondence with the set time. Further, the changed set time may be calculated by shortening a common time from the set time, or may be calculated by shortening a time determined for each time zone from the set time.

The control unit 21 (setting processing unit 217) sets the set time based on the first condition, the second condition, or the third condition. Moreover, the control unit 21 may set the set time by combining at least two of the first condition, the second condition, and the third condition. For example, the control unit 21 may combine the first condition and the second condition and set the set time based on the details and the number of orders received most recently. Further, the control unit 21 may combine the second condition and the third condition to set the set time based on the content of the received order and the time period during which the order was received. Further, the control unit 21 (setting processing unit 217) may set the changed set time based on the first condition, the second condition, or the third condition, similarly to the set time. good. Further, the control unit 21 may set the change setting time by combining at least two of the first condition, the second condition, and the third condition.

Further, as another embodiment, the set number may be set according to the content or type of food and drink, the number of the most recent orders, and the time slot, like the set time.

As another embodiment, the setting processing unit 217 selects the first output condition corresponding to the order of the first food and the second output condition corresponding to the order of the second food and drink, whichever condition is closer to being satisfied. You may shorten the 1st setting time or the 2nd setting time corresponding to output conditions. For example, as shown in FIG. 4, in the case where the output condition information D3 stores three orders of "two daily set meals," "one sashimi set meal," and "one daily set meal," If the order for "one set meal of the day" among the orders satisfies the output condition the earliest, the set time corresponding to the "one set meal of the day" is changed. For example, if the elapsed time t2 corresponding to "1 set meal of the day" is expected to reach the set time earliest, only the set time corresponding to "1 set meal of the day" is changed. This makes it possible to quickly output to the kitchen terminal 4 the order information of an order that easily satisfies the output conditions. In addition, the order information can be output to the kitchen terminal 4 in descending order from the order that the output condition is likely to be satisfied. It should be noted that the setting processing unit 217 corresponds to the output condition that is farther from being fulfilled of the first output condition corresponding to the order of the first food and the second output condition corresponding to the order of the second food and drink. The first set time or the second set time may be shortened.

1: order support system 2: order support device 3: order terminal 4: kitchen terminal 211: acquisition processing unit 212: reception processing unit 213: measurement processing unit 214: calculation processing unit 215: determination processing unit 216: output processing unit 217: Setting processing unit 411: Acquisition processing unit 412: Output processing unit

Claims (16)

a reception processing unit that receives orders for food and drink from users of facilities that provide food and drink;
A first determination process for determining whether the elapsed time from the time when the order for food and drink was received by the reception processing unit has reached a set time, and the number of orders for food and drink received by the reception processing unit A determination processing unit that executes a second determination process that determines whether or not is equal to or greater than the set number;
an output processing unit capable of outputting order information corresponding to an order received by the reception processing unit under an output condition that the elapsed time has reached the set time or that the number of orders is equal to or greater than the set number;
When the output condition corresponding to the order for the first food and drink received by the reception processing unit is not satisfied, and when the order for the second food and drink is received by the reception processing unit, the order for the first food and drink a setting processing unit that executes change processing for shortening at least one of the corresponding first set time and the second set time corresponding to the second food and drink;
order support system. The setting processing unit sets the setting number to a number of 2 or more,
The order support system according to claim 1. The setting processing unit receives the order for at least one of the first food and drink by the reception processing unit and before the output condition corresponding to the order for the first food and drink is satisfied. executing the change process when the order for the second food and drink is received by the reception processing unit;
3. The order support system according to claim 1 or 2. The setting processing unit further executes the change processing when the order for the first food and drink and the order for the second food and drink are received by the reception processing unit at the same time or within a predetermined time.
The order support system according to any one of claims 1 to 3. The setting processing unit further executes the change processing when the time period during which the order for at least one of the first food and drink and the second food and drink is received by the reception processing unit is a predetermined time period. ,
The order support system according to any one of claims 1 to 4. The setting processing unit sets at least one of the first setting time and the second setting time to a time corresponding to the content or type of the first food and drink and the second food and drink accepted by the reception processing unit. shorten,
The order support system according to any one of claims 1 to 5. The setting processing unit shortens at least one of the first setting time and the second setting time by a time corresponding to the cooking time of the first food and the second food accepted by the reception processing unit. let
The order support system according to any one of claims 1-6. The setting processing unit shortens the second set time to a time shorter than the first set time.
The order support system according to any one of claims 1 to 7. The setting processing unit shortens the first set time to a time shorter than the second set time.
The order support system according to any one of claims 1 to 7. The setting processing unit shortens at least one of the first setting time and the second setting time by a time corresponding to the content of the order information output immediately before by the output processing unit.
The order support system according to any one of claims 1-9. The setting processing unit corresponds to the output condition corresponding to the order of the first food and drink and the output condition corresponding to the order of the second food and drink, whichever is closer to being fulfilled. shortening the first set time or the second set time;
The order support system according to any one of claims 1-10. The setting processing unit sets the first set time and the second set time when the output condition corresponding to the first food order or the output condition corresponding to the second food order is satisfied. change at least one of the hours back to the time before the change,
The order support system according to any one of claims 1-11. The output processing unit outputs the order information including the order for the first food and drink and the order for the second food and drink.
The order support system according to any one of claims 1-12. The output processing unit causes the order form to display the order information and the reception time at which the reception processing unit received the order,
The order support system according to claim 13. a reception step of accepting an order for food and drink from a user of a facility that provides food and drink;
A first determination process for determining whether or not a set time has elapsed since a food order was received in the receiving step, and the number of food orders received in the receiving step are set. A determination step for executing a second determination process for determining whether the number is greater than or equal to
an output step capable of outputting order information corresponding to the order received by the receiving step under an output condition that the elapsed time has reached the set time or that the number of orders is equal to or greater than the set number;
When the output condition corresponding to the order of the first food and drink accepted by the accepting step is not satisfied, and the order of the second food and drink is accepted by the accepting step, the order corresponding to the first food and drink is accepted. a setting step of executing change processing for shortening at least one of the first set time and the second set time corresponding to the second food and drink;
by one or more processors. a reception step of accepting an order for food and drink from a user of a facility that provides food and drink;
A first determination process for determining whether or not a set time has elapsed since a food order was received in the receiving step, and the number of food orders received in the receiving step are set. A determination step for executing a second determination process for determining whether the number is greater than or equal to
an output step capable of outputting order information corresponding to the order received by the receiving step under an output condition that the elapsed time has reached the set time or that the number of orders is equal to or greater than the set number;
When the output condition corresponding to the order of the first food and drink accepted by the accepting step is not satisfied, and the order of the second food and drink is accepted by the accepting step, the order corresponding to the first food and drink is accepted. a setting step of executing change processing for shortening at least one of the first set time and the second set time corresponding to the second food and drink;
on one or more processors.

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