JP7421153B1 - Order management system and order management method - Google Patents

Abstract

The present invention provides an order management system and an order management method that can efficiently manage order information and appropriately provide order details to users. [Solution] An order management system according to the present invention, when receiving an order from the user for a first menu provided to a user of a restaurant facility and a second menu associated with the first menu, Whether to output order information with the association between the first menu and the second menu maintained to the facility terminal, or output order information with the association between the first menu and the second menu canceled to the facility terminal. It includes a setting processing section that can be set. [Selection diagram] Figure 1

Description

Application of Article 30, Paragraph 2 of the Patent Act Published on the website (https://cms.fo.gnavi.co.jp/shop/) on April 10, 2020

The present invention relates to an order management system and an order management method for managing the menu of a restaurant.

2. Description of the Related Art Systems are known in facilities such as restaurants that allow users to order menu items by operating an ordering terminal installed on a table. Additionally, a system is known that limits the number of menu items that can be ordered at one time in order to prevent monopolization of the kitchen (for example, see Patent Document 1).

JP2009-289207A

By the way, in food and beverage facilities, a specific menu (main menu) and a menu (submenu) related to the main menu are associated and registered in advance, and when the user selects the main menu, the submenu is Accepting menu selections. For example, when a user selects a set meal menu, a selection of one side menu from among a plurality of side menus included in the set meal menu is subsequently received from the user.

Here, when two users A and B use one table, user A selects set meal menu Mm1 and side menu Sm1, and user B selects set meal menu Mm2 and side menu Sm2. When selected, outputs (cooking instructions) the set meal menu Mm1 and side menu Sm1 as one order information (cooking slip) to the kitchen, and outputs the set meal menu Mm2 and side menu Sm2 as one order information. do. In this case, a problem arises in that the amount of order information increases and management becomes complicated. On the other hand, in the above example, if all orders (set meal menu Mm1, side menu Sm1, set meal menu Mm2, side menu Sm2) are output as one order information, the set contents of the set meal menu and side menu will not be understood. For example, a problem arises in which the user A is provided with the set meal menu Mm1 and the side menu Sm2, and the user B is provided with the set meal menu Mm2 and the side menu Sm1.

An object of the present invention is to provide an order management system and an order management method that can efficiently manage order information and appropriately provide order details to users.

The order management system according to the present invention, when receiving an order from the user for each of a first menu to be provided to a user of a restaurant facility and a second menu associated with the first menu, and a setting that allows setting whether order information with the association of the second menu maintained is output to the facility terminal, or order information with the association of the first menu and the second menu canceled is output to the facility terminal. It includes a processing section.

In the order management method according to the present invention, one or more processors receive orders from the users for a first menu to be provided to users of a restaurant facility and a second menu associated with the first menu. In this case, order information with the association between the first menu and the second menu maintained is output to the facility terminal, or order information with the association between the first menu and the second menu canceled is output to the facility terminal. This is a method of executing processing that can be set.

According to the present invention, it is possible to provide an order management system and an order management method that can efficiently manage order information and appropriately provide order details to users.

FIG. 1 is a block diagram showing the configuration of an order management system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of menu information used in the order management system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of submenu information used in the order management system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a menu registration page displayed on the facility terminal according to Embodiment 1 of the present invention. FIG. 5 is a diagram showing an example of an order page displayed on the order terminal according to the first embodiment of the present invention. FIG. 6 is a diagram showing an example of an order page displayed on the order terminal according to Embodiment 1 of the present invention. FIG. 7 is a flowchart illustrating an example of the order management processing procedure executed by the order management system according to the first embodiment of the present invention. FIG. 8 is a diagram showing an example of a menu registration page displayed on the facility terminal according to Embodiment 1 of the present invention. FIG. 9 is a diagram showing an example of a menu registration page displayed on a facility terminal according to Embodiment 2 of the present invention. FIG. 10 is a diagram showing an example of an order page displayed on the order terminal according to the second embodiment of the present invention. FIG. 11 is a diagram showing an example of an order page displayed on an order terminal according to Embodiment 2 of the present invention. FIG. 12 is a diagram showing an example of an order page displayed on the order terminal according to the second embodiment of the present invention. FIG. 13 is a flowchart illustrating an example of the order management processing procedure executed by the order management system according to the second embodiment of the present invention. FIG. 14 is a diagram showing an example of a menu registration page displayed on a facility terminal according to Embodiment 3 of the present invention. FIG. 15 is a diagram showing an example of an order page displayed on an order terminal according to Embodiment 3 of the present invention. FIG. 16 is a diagram showing an example of an order page displayed on an order terminal according to Embodiment 3 of the present invention. FIG. 17 is a diagram showing an example of order information displayed on the kitchen terminal according to Embodiment 3 of the present invention. FIG. 18 is a diagram showing an example of order information displayed on the facility terminal according to Embodiment 3 of the present invention. FIG. 19 is a diagram showing another example of the order page displayed on the order terminal according to the third embodiment of the present invention. FIG. 20 is a diagram showing an example of an order page displayed on an order terminal according to Embodiment 3 of the present invention. FIG. 21 is a diagram showing another example of order information displayed on the kitchen terminal according to Embodiment 3 of the present invention. FIG. 22 is a diagram showing another example of order information displayed on the kitchen terminal according to Embodiment 3 of the present invention. FIG. 23 is a diagram showing another example of order information displayed on the kitchen terminal according to Embodiment 3 of the present invention. FIG. 24 is a flowchart illustrating an example of the order management processing procedure executed by the order management system according to the third embodiment of the present invention.

Embodiments of the present invention will be described below with reference to the accompanying drawings to provide an understanding of the present invention. Note that the following embodiments are examples of embodying the present invention, and do not limit the technical scope of the present invention.

[Embodiment 1]

[Order management system 1]
As shown in FIG. 1, an order management system 1 according to Embodiment 1 of the present invention includes an order management device 2, a facility terminal 3, and an order terminal 4. The order management device 2, facility terminal 3, and order terminal 4 can communicate via a communication network N1 such as the Internet, LAN, WAN, or public telephone line.

The order management device 2 receives, via the facility terminal 3, a registration operation by a manager of the food and beverage facility regarding menu information regarding the menu of the food and beverage facility, and manages the menu information. Further, the order management device 2 receives orders for menu items (products) from users (customers) using the restaurant via the order terminal 4, and manages order information. The order management device 2 may have a function of accounting processing regarding the payment of menu charges (food and drink charges).

Hereinafter, in this embodiment, an example will be described in which the eating facility in the order management system 1 is a restaurant whose main business is providing food and drinks. Note that the eating facilities of the present invention include, for example, various facilities (play facilities, etc.) that can provide food and drinks.

The facility terminal 3 is an operation terminal (management terminal, POS terminal, etc.) operated by a restaurant manager, staff, or the like. For example, the manager of a restaurant operates the facility terminal 3 to register menu information (menu name, price, menu image, etc.) regarding the menu provided to users at the restaurant. The administrator also operates the facility terminal 3 to set the user's ordering method (minimum order quantity, submenu ordering method, etc.) for each menu. The facility terminal 3 may be a device installed in the office of the restaurant, or may be a mobile terminal that can be carried by the restaurant staff. The facility terminal 3 is placed in each of the plurality of restaurants.

The order terminal 4 is an operation terminal that the user himself/herself operates when ordering menu items (food and drink) at a restaurant. The order terminal 4 may be a device owned by the user (for example, a smartphone), or may be a device owned by a restaurant and lent to the user (for example, a self-order terminal). When the ordering terminal 4 is a self-ordering terminal, the ordering terminal 4 is placed at each table of a restaurant, for example. A user can operate the order terminal 4 at a restaurant to view the menu and order a desired menu. The user can also pay for food and drinks using the order terminal 4. In this way, the order terminal 4 can be used for menu order processing and accounting processing.

The order management system 1 includes one or more facility terminals 3 and one or more order terminals 4 arranged for each restaurant.

In this embodiment, the order management device 2 alone corresponds to the order management system according to the present invention, but the order management system according to the present invention includes one or more of the order management device 2, the facility terminal 3, and the order terminal 4. It may include the following components. For example, when the components of the order management device 2, facility terminal 3, and order terminal 4 work together to share and execute order management processing (see FIG. 7), which will be described later, multiple A system including the components can be regarded as an order management system according to the present invention. For example, the order management device 2, facility terminal 3, and order terminal 4 may constitute an order management system according to the present invention.

[Order management device 2]
As shown in FIG. 1, the order management device 2 is a server (for example, a cloud server) that includes a control section 21, a storage section 22, an operation display section 23, a communication I/F 24, and the like. Note that the order management device 2 is not limited to one computer, but may be a computer system in which a plurality of computers work together. Furthermore, various processes executed by the order management device 2 may be executed in a distributed manner by one or more processors.

The communication I/F 24 connects the order management device 2 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the facility terminal 3 and the order terminal 4 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that receives operations.

The storage unit 22 is a nonvolatile storage unit such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that stores various information. Specifically, the storage unit 22 stores data such as menu information D1 and submenu information D2. FIG. 2 is a diagram showing an example of menu information D1, and FIG. 3 is a diagram showing an example of submenu information D2.

Menu information D1 is information (product information) regarding menus (food and drink) that can be provided at the restaurant. For example, as shown in FIG. 2, the menu information D1 includes information such as "menu ID", "menu name", "price", and "minimum order quantity" for each menu. The menu ID is identification information of the menu, and any ID is registered. The menu name is the name of the menu. The menu information D1 includes information on a plurality of menus for each menu category (genre). For example, the menu information D1 includes a plurality of menus classified by category, such as a hot pot menu, a la carte menu, a set menu, a set menu, a drink menu, and a dessert menu. The price is the unit price of the menu (price for one serving).

The minimum number of orders is the lower limit of the number of orders (minimum number of orders, lower limit number of orders) at which the user is allowed to order from the menu. For menus for which the minimum number of orders is set, orders less than the minimum number of orders are prohibited, and orders of more than the minimum number of orders are permitted. For example, if the minimum order quantity for hotpot A is set to "2," the user cannot order hotpot A for one person, but can order for two or more people. For example, if the minimum order quantity for hotpot C is set to "3", the user cannot order hotpot A for one or two people, but can order for three or more people. Further, if the minimum order quantity of sashimi is set to "1", the user can order sashimi starting from one serving.

Each piece of information in the menu information D1 is registered in advance by the manager of the restaurant and updated as necessary. For example, the administrator registers the menu name, price, minimum order quantity, etc. on the menu registration page P1 (see FIG. 4) displayed on the facility terminal 3. For example, the administrator registers the number of multiple orders (two or more) as the minimum number of orders for a hotpot menu, taking into account the effort of the kitchen and staff.

Submenu information D2 (see FIG. 3) is information (additional product information) regarding submenus (additional menus, child menus) ordered together with the main menu (parent menu). For example, as shown in FIG. 3, the submenu information D2 includes information such as "menu ID", "menu name", and "submenu" for each main menu. In the submenu information D2, submenus that may be ordered together with the main menu are registered in association with the main menu. For example, "Ramen," "Udon," and "Rice" are registered in association with Pot A as submenus that may be additionally ordered after ordering Pot A (concluding menu). When registering a submenu on the menu registration page P1 (see Figure 4), the administrator presses the registration button K61 and selects one or more submenus (here, "Ramen", "Udon", "Rice"). ”). Furthermore, for example, "edamame", "sashimi", and "ochoko" are registered as submenus in association with Japanese sake, as menu items that may be ordered together with Japanese sake. When registering a submenu, the administrator presses the registration button K61 on the menu registration page P1 (see FIG. 9), and selects one or more submenus (here, "edamame", "sashimi", "choco"). ”). Note that the submenu may include a menu ("Ochoco" in the above example) that is provided free of charge to the user.

For example, when ordering a steak set meal, the meat size menu you specify is ``150g'' or ``300g'', the grilling style menu is ``medium rare'' or ``well done'', and the sauce menu is ``onion sauce'' or ``demiglace sauce''. '', and rice size menus ``regular size'' and ``large size'' are each registered as submenus in association with the steak set meal. When registering a submenu, the administrator presses the registration button K61 on the menu registration page P1 (see FIG. 14), and selects one or more submenus (here, "150g", "300g", "Medium"). ``Rare'', ``Well Done'', ``Onion Sauce'', ``Demiglace Sauce'', ``Regular Rice Size'', ``Large Rice Size'').

For example, when ordering a grilled fish set meal, the soup menu you specify is ``Miso soup'' and ``Pork soup'', the rice size menu is ``Normal size'' and ``Large size'', and the drink menu is ``Coffee'' and ``Tea''. are registered as submenus in association with the grilled fish set meal.

For example, when ordering a hamburger set, the side menus you specify are ``potatoes'' and ``salad,'' the drink menu is ``coffee,'' and ``orange juice,'' and the customized menu items are ``without tomato'' and ``add cheese.'' It is registered as a menu in association with the hamburger set.

In this way, the submenus include menus added to the main menu (additional menus), menus included in the main menu (side menus), menus related to the main menu's type, contents (size, grilling method, sauce, drinks, This includes toppings, customization, etc.

The administrator can register submenus for each main menu. FIG. 3 shows submenu information D2 of hotpot A, sake, steak set meal, grilled fish set meal, and hamburger set, but submenu information D2 may include multiple main menus depending on the administrator's registration operation. A submenu corresponding to each is registered.

In addition, as another embodiment, part or all of the information such as the menu information D1 and the submenu information D2 may be stored in a server accessible from the facility terminal 3 or the order management device 2. In this case, the control unit 21 of the order management device 2 may acquire the information from the facility terminal 3 or the server and execute various processes such as an order management process (see FIG. 7) described below.

The storage unit 22 also stores order data of order information input to the order terminal 4. The order data includes data such as user table information (table number), number of users at the table, start time of use (time of arrival at the store), and order history. The storage unit 22 also stores a menu registration page P1 (see FIG. 4, etc.) displayed on the facility terminal 3, an order page P2 (see FIG. 5, etc.) displayed on the order terminal 4, a checkout page (not shown), etc. Data from operation screens (web pages, etc.) is also stored.

Furthermore, the storage unit 22 stores control programs such as an order management program for causing the control unit 21 to execute order management processing (see FIG. 7), which will be described later. For example, the order management program is non-temporarily recorded on a computer-readable recording medium such as a USB, a CD, or a DVD, and the order management program is stored in a USB drive, a CD drive, or a DVD drive that is electrically connected to the order management device 2. It is read by a reading device (not shown) such as and stored in the storage unit 22. Further, the order management program may be downloaded from a server accessible from the order management device 2 and stored in the storage unit 22.

The control unit 21 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that stores in advance control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 21 controls the order management device 2 by executing various control programs stored in advance in the ROM or storage unit 22 on the CPU.

By the way, restaurants sometimes want to set a minimum order quantity for a menu, taking into account the effort of the kitchen and staff. For example, in the case of a hot pot menu, there may be cases where it is desired to prohibit acceptance of orders for one person and allow acceptance of orders for two or more people. However, since the price for one serving is generally registered for each menu item in POS data, it is possible to order starting from one serving at the ordering terminal. For this reason, with conventional technology, restaurant staff have to verbally explain the minimum order quantity to customers and check the order quantity entered by users on order terminals, which makes it difficult for restaurant staff to A problem arises that reduces work efficiency. Further, there also arises the problem that the convenience of the user's menu ordering operation is reduced. On the other hand, according to the order management device 2 according to the first embodiment, as shown below, it is possible to improve the business efficiency of the restaurant and to improve the convenience of ordering operations for users. .

Specifically, as shown in FIG. 1, the control section 21 includes various components such as a display processing section 211, a reception processing section 212, a setting processing section 213, an order processing section 214, an output processing section 215, and an accounting processing section 216. Contains a processing section. The control unit 21 executes various processes according to the order management program using the CPU, thereby controlling the display processing unit 211, reception processing unit 212, setting processing unit 213, order processing unit 214, and output processing unit 215. , and an accounting processing section 216. Furthermore, some or all of the processing units included in the control unit 21 may be configured with electronic circuits. Note that the order management program may be a program for causing a plurality of processors to function as the various processing units.

The display processing unit 211 causes the facility terminal 3 and the order terminal 4 to display various operation pages (operation screens). Further, the reception processing unit 212 receives user operations (administrator operations and user operations) on each operation page.

For example, when the manager of a restaurant registers menu information, the display processing unit 211 displays the menu registration page P1 on the facility terminal 3 of the restaurant. FIG. 4 shows an example of the menu registration page P1. Menu registration page P1 includes a plurality of registration items K11 to K16. Registration item K11 indicates a menu ID, and the control unit 21 registers an arbitrary ID. The registration item K12 indicates a menu name, and the reception processing unit 212 accepts an input operation of the menu name by the administrator. The administrator inputs an arbitrary name into the registration item K12.

Registration item K13 indicates a menu explanatory text, and the reception processing unit 212 accepts an input operation of the explanatory text by the administrator. The administrator inputs an explanation regarding the menu into the registration item K13. For example, the administrator inputs an explanation regarding the menu ordering method into the registration item K13.

The registration item K14 indicates the price (unit price) of the menu, and the reception processing unit 212 accepts a price input operation by the administrator. The administrator inputs the tax-inclusive price for one serving of the menu into the registration item K13.

Registration item K15 indicates the minimum order quantity for the menu, and the reception processing unit 212 accepts an input operation of the minimum order quantity by the administrator. The administrator inputs the minimum order quantity for the menu in registration item K15. For example, the display processing unit 211 displays a list (pull-down menu display) of selection candidates K5 for the minimum order quantity, and the reception processing unit 212 receives a selection operation for the minimum order quantity from the administrator for the selection candidates K5.

Registration item K16 indicates information regarding the submenu, and the administrator selects registration buttons K61 and K62 when registering submenu information. For example, when registering a submenu for pot A, the administrator presses the registration button K61 and displays the submenus (here, "Ramen", "Udon", "Rice") on the submenu registration page (not shown). Register. Further, for example, the administrator presses the registration button K62 to switch the setting for linking the number of orders in the submenu. For example, when a user orders "3 servings" of hot pot A, and when allowing the total number of submenu orders to start from "1 serving" (allowing orders for any number of orders), the administrator: Set "No quantity linking of submenu" (registration button K62) to "ON". For example, if a user orders "3 servings" of hotpot A, and the administrator only allows ordering "3 servings" for the total number of submenu orders (ordering for more than 3 servings is prohibited), the administrator should: Set "No quantity linking of submenu" to "OFF". FIG. 4 shows a state in which "No quantity linking of submenu" is set to "ON". In this way, the setting function of "no submenu quantity linkage" is a switching unit for switching whether or not to link the submenu order quantity to the main menu order quantity.

After completing the input for each registration item K11 to K16, the administrator presses the registration button K17. The setting processing unit 213 registers the information input for each registration item K11 to K16. Here, the setting processing unit 213 registers each piece of information regarding the pot A in the menu information D1 (see FIG. 2). Further, the setting processing unit 213 registers the information of "Ramen", "Udon", and "Rice" input as the submenu of the pot A in the submenu information D2 (see FIG. 3) in association with the pot A.

Note that when a submenu is associated with a menu and registered, the control unit 21 may be able to switch whether or not to link the number of orders for the submenu with the number of orders for the main menu. That is, when a submenu is registered in association with a menu, the control unit 21 may display a registration button K62 of "no submenu quantity association". Furthermore, as another embodiment, the order management system 1 may omit the function related to the registration item K16.

If the administrator subsequently wants to register information for another menu, he or she presses the add button K18 on the menu registration page P1. When the add button K18 is pressed, the display processing unit 211 displays a new menu registration page P1 on the facility terminal 3, and the reception processing unit 212 receives input operations from the administrator for the registration items K11 to K16, and sets the registration items K11 to K16. The processing unit 213 registers menu information according to input operations.

In this way, the setting processing unit 213 can appropriately set and update each piece of information for each menu. For example, the setting processing unit 213 can variably set the minimum order quantity for each menu. That is, the setting processing unit 213 can set and change the minimum order quantity without changing the menu price (unit price).

Here, the setting processing unit 213 may receive an operation from the administrator to select whether or not to set the minimum order quantity, and may set the minimum order quantity in accordance with the administrator's operation. For example, the control unit 21 displays an operation unit for selecting whether to set a minimum order quantity on the menu registration page P1, and when the administrator presses the operation unit, displays selection candidates K5 and It is also possible to accept the input of the order quantity and set the minimum order quantity according to the operation of the administrator. Further, the control unit 21 may display a value of 2 or more as the selection candidate K5 as a candidate for the minimum order quantity. Further, the control unit 21 may display a default value of the minimum order quantity in the input field in advance. For example, the control unit 21 may display a preset minimum order quantity according to the menu in the input field, and display it in the selection candidate K5 when the user changes the default value.

When the control unit 21 registers menu information D1 (see FIG. 2) and submenu information D2 (see FIG. 3) according to the registration operation of the administrator on the facility terminal 3, the control unit 21 sends an order to the order terminal 4 based on these information. Page P2 is displayed and a menu order is accepted from the user.

For example, the display processing unit 211 causes the order terminal 4 to display an order page P2 shown in FIG. For example, when a user of a restaurant accesses (logs in to) an order site provided by the restaurant using the order terminal 4, the display processing unit 211 causes the order terminal 4 to display the order page P2. The order page P2 shown in FIG. 5 includes menu information and a quantity input field K21 for inputting the number of orders. Note that FIG. 5 shows an order page P2 for pot A that is displayed when the user selects "pot A" from a menu list (not shown). The display processing unit 211 displays the image of the pot A, the price (tax-included price for one serving), the explanatory text of the pot A (see FIG. 4), the quantity input field K21, the total price, etc. on the order page P2. Furthermore, the display processing unit 211 displays a cart button K22 for adding the selected menu to the cart on the order page P2. Note that the display processing unit 211 may display an order button for confirming an order instead of the cart button K22.

In addition, the display processing unit 211 displays buttons for increasing or decreasing the number of orders (increase button “+” and decrease button “-”) in the quantity input field K21, and the reception processing unit 212 displays the number of orders from the user. Accepts input operations (operations of pressing the increase button and decrease button).

Here, for the menu for which the minimum order quantity has been set by the setting processing unit 213, the order processing unit 214 allows the acceptance of orders from the user that exceed the minimum order quantity, and prohibits the acceptance of orders that are less than the minimum order quantity. . Here, since the minimum order quantity for pot A is set to "2" (see FIGS. 2 and 4), the order processing unit 214 allows the user to accept orders for two or more servings, and prohibited from accepting orders. FIG. 5 shows a state in which the user has inputted "3" (3 servings) as the number of pots A to order.

For example, the order processing unit 214 displays in advance the minimum order quantity "2" (two servings) in the quantity input field K21, and sets the decrease button "-" to be hidden or unselectable (grayed out display). In this case, the user can only select the increase button "+" in the quantity input field K21. In addition, the order processing unit 214 redisplays the decrease button "-" selectably when a quantity exceeding the minimum order quantity (here, "3" or more) is input, and ) is input, the decrease button "-" becomes unselectable.

As another embodiment, the order processing unit 214 may display the cart button K22 (or order button) in a selectable manner on the condition that an order quantity equal to or greater than the minimum order quantity is input in the quantity input field K21. . Additionally, the order processing unit 214 sets the cart button K22 (or order button) to be hidden or unselectable (grayed out display) while an order quantity less than the minimum order quantity is entered in the quantity input field K21. You can.

Further, when the order processing unit 214 receives an order for the main menu from the user, the number of orders is equal to or greater than the minimum order number, the order processing unit 214 allows the order processing unit 214 to accept an order from the user for a submenu associated with the main menu.

For example, as shown in FIG. 6, when the user orders 3 servings of hotpot A, which is the minimum order quantity (“2”) or more, the display processing unit 211 displays the items associated with hotpot A such as “ramen” and “udon.” ” and “Rice” are displayed as submenus on the order page P2. Furthermore, the display processing unit 211 displays the quantity input field K23 of the submenu on the order page P2. According to the configuration in which the main menu and submenu are displayed on the same order page P2 as shown in FIG. You can

Note that the display processing unit 211 displays submenu information (submenu name, quantity input field K23, etc.) on the condition that the order for the main menu (pot A) is completed or the main menu is added to the cart. Alternatively, information on the submenu may be displayed on the condition that the number of orders equal to or greater than the minimum order number is entered in the quantity input field K21 of the main menu (pot A). For example, when an order from the main menu is completed, the display processing unit 211 may display a link to an order page for a submenu, and when the user presses the link, display information about the submenu. .

Here, the order processing unit 214 may permit acceptance of orders for the submenu that are less than the number of orders for the main menu from the user. For example, when three servings of hot pot A are ordered, the order processing unit 214 may permit acceptance of an order in which the total number of orders for each submenu is one, two, or three servings. For example, when ordering 3 servings of hot pot A, the order processing unit 214 may order 1 serving of ramen and 1 serving of udon (order for 2 servings in total) (see FIG. 6), order 2 servings of ramen, and order 1 serving of rice. Allow orders etc.

Furthermore, as another embodiment, the order processing unit 214 may determine the number of orders that can be ordered for the submenu based on the setting state of "no submenu quantity association" (see FIG. 4). For example, if "No submenu quantity linkage" (registration button K62) is set to "ON", the number of orders for the submenu is not linked to the number of orders for the main menu. That is, as described above, when the user orders "3 servings" of hot pot A, the order processing unit 214 allows orders from the submenu starting from "1 serving" (allows ordering any number of orders). . For example, the order processing unit 214 may order 1 serving of ramen and 1 serving of udon (order for 2 servings in total) (see FIG. 6), or order 2 servings of ramen and 2 servings of rice (order for 4 servings in total). , orders for one serving of ramen, one serving of udon, and one serving of rice will be allowed.

On the other hand, for example, if "No submenu quantity binding" is set to "OFF" (i.e., submenu quantity binding), the submenu order quantity is set to the main menu order quantity. Link it to a number. That is, when the user orders "3 servings" of hot pot A, the order processing unit 214 allows ordering from the submenu only for "3 servings" (orders for other than 3 servings are prohibited), or Only orders for 1 person or more are allowed (orders for less than 3 people are prohibited). For example, the order processing unit 214 may order 3 servings of ramen, order 2 servings of ramen and 1 serving of udon (order for 3 servings in total), order 1 serving of ramen, 1 serving of udon, and 3 servings of rice (order for 3 servings). Orders for a total of 5 servings) are permitted. In addition, when "No submenu quantity linkage" is set to "OFF", the order processing unit 214 only allows orders for the minimum order quantity for the main menu (here, 2 servings) or more (1 serving). (prohibited from ordering).

As another embodiment, if "No quantity linkage of submenu" is set to "OFF", the order processing unit 214 may set the submenu quantity to "OFF" when the user orders "3 servings" of hot pot A. You may also accept orders for three people on the menu. For example, when the user enters "1" in the ramen quantity input field K23, the order processing unit 214 accepts an order for 3 servings (1 x 3 servings) of ramen, and the user enters "1" in the ramen quantity input field K23. When "2" is input in K23, the order processing unit 214 accepts an order for 6 servings (2 x 3 servings) of ramen.

In this way, the setting processing unit 213 determines whether or not to link the number of orders in the submenu to the actual number of orders in the main menu (three servings in the above example), depending on the setting operation by the administrator (see FIG. 4). may be configurable. In another embodiment, the setting processing unit 213 may be able to set whether or not the number of orders for the submenu is linked to the minimum number of orders for the main menu (two portions in the above example). If the setting processing unit 213 links the number of orders for the submenu with the minimum number of orders for the main menu, the user can order the submenu for two or more people. Furthermore, as another embodiment, the setting processing unit 213 may set the upper limit of the number of orders for the submenu to the actual number of orders for the main menu (for example, three servings). In this case, the user can order up to three servings of the submenu, and is prohibited from ordering more than four servings.

As another embodiment, the setting processing unit 213 may automatically set ON/OFF of "no quantity association of submenus" depending on the type of main menu or submenu. For example, when a submenu that upgrades the main menu (for example, upgrade pot A) is associated with the main menu as a submenu, the setting processing unit 213 selects "no quantity association of submenu". When set to OFF, the order processing unit 214 allows only the same number of orders as for the main menu for the submenu (``Upgrade of pot A'').

As another embodiment, the setting processing unit 213 may set, for a menu for which a minimum order quantity is set, orders that are less than the minimum order quantity of the menu to be orderable as a submenu. For example, when the minimum order quantity for hotpot A is set to "2" (two servings), the setting processing unit 213 may set "one serving hotpot A" in the submenu. With this, for example, after ordering two servings of hotpot A, the user can order one serving of hotpot A as a submenu. In this way, when setting the minimum number of orders for a menu, the setting processing unit 213 may register menus whose number of orders is less than the minimum number in the submenu.

The output processing unit 215 outputs the order data of the order received by the order processing unit 214 to the kitchen. Specifically, the output processing unit 215 outputs the order data to a kitchen terminal (not shown) of the restaurant. The order data includes information such as the order details of the menu corresponding to the user's order, the table number of the table used by the user, the order number, and the date and time when the order was received (order date and time). Further, the output processing unit 215 may output (print or display) an order form including the order data from the kitchen terminal. When the kitchen staff receives the order form, they prepare the food and drink according to the order.

The accounting processing unit 216 performs accounting processing for the price of the menu ordered by the user (food and beverage charges). For example, when the user presses a payment button on the checkout page (not shown) displayed on the order terminal 4, the checkout processing unit 216 executes the checkout process (settlement process) for the food and drink charges. For example, the accounting processing unit 216 executes electronic payment (mobile payment) using the order terminal 4.

[Facility terminal 3]
As shown in FIG. 1, the facility terminal 3 includes a control section 31, a storage section 32, an operation display section 33, a communication I/F 34, and the like. The facility terminal 3 is, for example, an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. Note that the facility terminal 3 may have the same functions as the order management device 2, or may be an information processing device integrated with the order management device 2.

The communication I/F 34 connects the facility terminal 3 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the order management device 2 and the order terminal 4 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 33 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. . The operation display section 33 displays a web page such as a menu registration page P1 (see FIG. 4). The operation display unit 33 is configured with a touch panel, for example, and accepts selection operations (touch operations) by restaurant managers, staff, etc. on various pages.

The storage unit 32 is a nonvolatile storage unit such as an HDD, SSD, or flash memory that stores various information. For example, the storage unit 32 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 31 to execute communication processing with an external device such as the order management device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol). Further, the browser program may be a dedicated application for executing communication processing with the order management device 2 according to a predetermined communication protocol.

The storage unit 32 may also store data related to management tasks, such as reservation management data (reservation information) for managing restaurant reservations and vacant seat management data for managing vacant seat status. For example, the reservation information includes information such as the name of the person making the reservation, the number of users, the date of visit, the time of visit, table, course, etc.

The control unit 31 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a nonvolatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 31 controls the facility terminal 3 by executing various control programs stored in the ROM or the storage unit 32 in advance on the CPU.

Specifically, the control unit 31 functions as a browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 executes browser processing for displaying a web page provided from the order management device 2 via the communication network N1 on the operation display unit 33 and inputting an operation on the operation display unit 33 to the order management device 2. Is possible. That is, the facility terminal 3 can function as an operation terminal for the order management device 2 by executing the browser program by the control unit 31. Note that a part or all of the processing units included in the control unit 31 may be composed of electronic circuits.

For example, in the facility terminal 3, when a user operation is performed to request access to a predetermined URL corresponding to the website of the order management service provided by the order management system 1, the control unit 31 The data of the web page of the website is acquired from the management device 2, and the web page is displayed on the operation display unit 33. Note that, for example, the access request to the predetermined URL is performed by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, a text input operation, or the like. In addition, if a dedicated application corresponding to the order management device 2 is installed on the facility terminal 3, the user (administrator, staff) of the facility terminal 3 can activate the operation display by starting the dedicated application. 33, the web page of the order management site is displayed.

For example, when the administrator logs into the website using the facility terminal 3, the control unit 31 causes the operation display unit 33 to display a menu registration page P1 (see FIG. 4). The administrator inputs menu information for each of a plurality of menus that the restaurant provides to users on the menu registration page P1. When the administrator inputs menu information to the menu registration page P1 using the facility terminal 3, the control unit 21 of the order management device 2 acquires the menu information and displays menu information D1 (see FIG. 2) and submenu information D2 (see FIG. (see 3).

[Order terminal 4]
As shown in FIG. 1, the order terminal 4 includes a control section 41, a storage section 42, an operation display section 43, a communication I/F 44, and the like. The order terminal 4 is, for example, an information processing device such as a smartphone, a mobile phone, a tablet terminal, or a personal computer.

The communication I/F 44 connects the order terminal 4 to the communication network N1 by wire or wirelessly, and communicates with external devices such as the order management device 2 and the facility terminal 3 via the communication network N1 according to a predetermined communication protocol. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that receives operations. . The operation display unit 43 displays web pages such as a menu page, an order page P2 (see FIGS. 5 and 6), and a checkout page. The operation display section 43 is configured with, for example, a touch panel, and accepts selection operations (touch operations) from the user on various pages.

The storage unit 42 is a nonvolatile storage unit such as an HDD, SSD, or flash memory that stores various information. For example, the storage unit 42 stores a control program such as a browser program. Specifically, the browser program is a control program for causing the control unit 41 to execute communication processing with an external device such as the order management device 2 according to a communication protocol such as HTTP. Further, the browser program may be a dedicated application for executing communication processing with the order management device 2 according to a predetermined communication protocol.

The control unit 41 includes control devices such as a CPU, ROM, and RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a nonvolatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or nonvolatile storage unit that stores various information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. The control unit 41 controls the order terminal 4 by executing various control programs stored in advance in the ROM or storage unit 42 on the CPU.

Specifically, the control unit 41 functions as a browser processing unit 411 by executing various processes according to the browser program stored in the storage unit 42. The browser processing unit 411 executes browser processing to display a web page provided from the order management device 2 via the communication network N1 on the operation display unit 43, and input an operation on the operation display unit 43 to the order management device 2. Is possible. That is, the order terminal 4 can function as an operation terminal for the order management device 2 by executing the browser program by the control unit 41. Note that a part or all of the processing units included in the control unit 41 may be composed of electronic circuits.

For example, in the order terminal 4, when a user operation is performed to request access to a predetermined URL corresponding to the website of the order management service provided by the order management system 1, the control unit 41 The data of the web page of the website is acquired from the order management device 2, and the web page is displayed on the operation display section 43. Note that, for example, the access request to the predetermined URL is performed by a selection operation from a list of pre-registered websites, a selection operation from search results on an information search site, a text input operation, or the like. In addition, if a dedicated application corresponding to the order management device 2 is installed on the order terminal 4, the order management device 2 will be displayed on the operation display section 43 when the user of the order terminal 4 performs an operation to start the dedicated application. The site's web page is displayed.

For example, when a user uses the order terminal 4 to order a menu, the user uses the order terminal 4 to read an information code placed on the table. Thereby, the control unit 41 accesses the website and displays the web page (menu page, order page P2) of the website. This allows the user to order a desired menu on the order page P2 displayed on the order terminal 4. When a user places an order using the order terminal 4, the control unit 21 of the order management device 2 acquires the order data and executes order processing.

For example, when the user uses the order terminal 4 to pay the bill, the user presses the bill button. This allows the user to pay for food and drinks on the checkout page displayed on the order terminal 4.

[Order management processing]
The order management process executed in the order management system 1 according to the first embodiment will be described below with reference to FIG. 7. Specifically, in this embodiment, the order management process is executed by the control unit 21 of the order management device 2. Further, the control unit 21 can execute order management processing in parallel in response to access from each facility terminal 3. Note that the control unit 21 may terminate the order management process midway through a predetermined operation of the facility terminal 3.

Note that the present invention can be regarded as an invention of an order management method that executes one or more steps included in the order management process. Furthermore, one or more steps included in the order management process described here may be omitted as appropriate. Note that each step in the order management process may be executed in a different order as long as similar effects are produced. Further, although the case where each step in the order management process is executed by the control unit 21 will be explained as an example, an order management method in which each step in the order management process is executed in a distributed manner by a plurality of processors. Other embodiments are also possible.

In step S1, the control unit 21 causes the facility terminal 3 to display a menu registration page P1 (see FIG. 4). For example, when a manager of a restaurant accesses a website for an order management service on the facility terminal 3, the control unit 21 causes the facility terminal 3 to display a menu registration page P1.

Next, in step S2, the control unit 21 acquires menu information. For example, when the administrator inputs menu information (menu name, explanatory text, price, etc.) on the menu registration page P1, the control unit 21 acquires the menu information.

Next, in step S3, the control unit 21 obtains the minimum order quantity. For example, when the administrator inputs the minimum order quantity on the menu registration page P1, the control unit 21 acquires the minimum order quantity. Further, the control unit 21 may display a list of minimum order quantity selection candidates K5 (see FIG. 4) and accept a minimum order quantity selection operation from the administrator.

Further, the control unit 21 may receive an operation from the administrator to select whether or not to set the minimum order quantity, and may set the minimum order quantity in accordance with the administrator's operation. For example, the control unit 21 displays an operation unit for selecting whether to set a minimum order quantity on the menu registration page P1, and when the administrator presses the operation unit, the control unit 21 displays an input field for the minimum order quantity or selects whether to set a minimum order quantity or not. The minimum order quantity may be obtained by displaying the candidate K5 and accepting the input of the minimum order quantity.

When the control unit 21 acquires the minimum order quantity corresponding to a menu, it registers it in association with the menu information of the menu (see FIG. 2).

As another embodiment, the control unit 21 may automatically set the minimum order quantity based on the menu information. For example, when a predetermined menu (for example, a hot pot menu) is registered, the control unit 21 may automatically set the minimum order quantity according to the menu. In this case, the administrator may be able to change the automatically set minimum order quantity.

Next, in step S4, the control unit 21 acquires submenu information. For example, when the administrator inputs a submenu on the menu registration page P1, the control unit 21 acquires submenu information. The control unit 21 registers submenu information in association with main menu information (see FIG. 3). For example, the control unit 21 associates and registers the submenus "Ramen", "Udon", and "Rice" with the main menu "Nabe A".

Further, the control unit 21 acquires the setting state (“ON” or “OFF”) of the submenu order number linking setting (see FIG. 4). For example, the administrator sets "No submenu quantity linkage" to "ON" when allowing acceptance of any number of orders for the submenu, regardless of the minimum order number for the main menu. On the other hand, if the administrator only allows the number of orders to be accepted according to the number of orders in the main menu (for example, the number of orders equal to the number of orders in the main menu, the number of orders in excess of the number of orders in the main menu, etc.) Set "No quantity linkage" to "OFF".

As described above, the control unit 21 acquires the submenu information including the submenu (menu name) and the association setting of the number of orders for the submenu.

Next, in step S5, the control unit 21 determines whether or not a menu registration operation has been received from the administrator. When the control unit 21 receives a menu registration operation from the administrator (S5: Yes), the control unit 21 moves the process to step S6. On the other hand, if the control unit 21 does not accept the menu registration operation from the administrator (S5: No), the control unit 21 moves the process to step S2 and accepts each registration operation for menu information, minimum order quantity, and submenu information. to obtain each information.

For example, when the administrator presses the registration button K17 on the menu registration page P1 (see FIG. 4), the control unit 21 determines that the registration operation has been accepted.

In step S6, the control unit 21 registers menu information. For example, the control unit 21 registers information regarding "Nabe A" (menu name, price, minimum order quantity, explanatory text, etc.) in the menu information D1 (see FIG. 2). Further, the control unit 21 registers the information of "Ramen", "Udon", and "Rice" input as the submenu of the pot A in the submenu information D2 (see FIG. 3) in association with the pot A.

Next, in step S7, the control unit 21 determines whether an additional menu registration operation has been received from the administrator. When the control unit 21 receives an additional menu registration operation from the administrator (S7: Yes), the control unit 21 moves the process to step S1 and displays a new menu registration page P1 on the facility terminal 3. For example, when the administrator presses the add button K18 on the menu registration page P1, the control unit 21 determines that an additional menu registration operation has been accepted. If the control unit 21 does not accept the additional menu registration operation from the administrator (S7: No), the control unit 21 ends the process.

As described above, the control unit 21 repeatedly executes the order management process for each menu provided by the restaurant to the user, and provides menu information D1 (see FIG. 2) and submenu information D2 (see FIG. 3). ).

As described above, the order management system 1 according to the first embodiment has a configuration that allows the minimum number of orders accepted from users to be variably set for each menu provided to users of a restaurant (restaurant facility). We are prepared. Further, the order management system 1 receives an operation from a user (administrator) to select whether or not to set the minimum order quantity, and sets the minimum order quantity in accordance with the user's operation. In addition, when the order management system 1 receives an operation from the user to set the minimum order quantity, the order management system 1 further receives an operation from the user to select a minimum order quantity of 2 or more for the minimum order quantity, and the order management system 1 The minimum order quantity is set according to the operation.

When the order management system 1 performs the setting process, the order management system 1 permits the acceptance of orders from the user (customer) for the menu for which the minimum order quantity is set. In addition, when the order management system 1 receives an order from the user for the menu for which the number of orders is equal to or greater than the minimum order number, the order management system 1 allows the order management system 1 to accept an order for a submenu associated with the menu from the user. . For example, for the submenu, the order management system 1 allows acceptance of orders from the user that are equal to or less than the number of orders for the menu.

According to the above configuration, for example, by setting the minimum order quantity for each menu in advance, it is possible to have the user input an order quantity greater than or equal to the minimum order quantity at the order terminal 4. Therefore, the time and effort of restaurant staff is reduced, and the business efficiency of the restaurant can be improved. Furthermore, the convenience of ordering operations for users can be improved.

Furthermore, since the staff receives orders less frequently through the staff terminal, communication traffic related to processing between the staff terminal and the order management device 2 can be reduced, and computer resources can be used effectively.

[Other embodiments]
The order management system of the present invention is not limited to the above-described embodiments. An order management system 1 according to another embodiment of the present invention will be described below.

For example, with respect to a predetermined menu (for example, hot pot), the control unit 21 may only permit orders exceeding the minimum order number for the first time, and from next time onwards, may also permit orders less than the minimum order number, or may It may be possible to select whether to permit only orders greater than or equal to the minimum order quantity and always prohibit orders less than the minimum order quantity. Specifically, as shown in FIG. 8, the control unit 21 provides a switching button on the menu registration page P1 to switch whether to apply the minimum order quantity condition only for the first time, or to apply it for the first time and subsequent times as well. Display K19.

The administrator sets the switch button K19 to ON when applying the minimum order quantity condition only for the first time, and sets the switch button K19 to OFF when applying the minimum order quantity condition for the first time and subsequent times. For example, if the switch button K19 is set to ON for hotpot A, the user will only place an order for hotpot A that exceeds the minimum order quantity (for example, an order for 2 or more people) when ordering for the first time. When making additional orders from the next time onward, it becomes possible to place an order that is greater than or equal to the minimum order quantity (for example, an order for one person).

On the other hand, if the switch button K19 is set to OFF for hot pot A, the user must set the minimum order quantity for both the first order and subsequent additional orders for hot pot A. Only the above orders (for example, orders for two or more people) can be made, and orders less than the minimum order quantity (for example, orders for one person) are prohibited.

In this way, when the minimum order quantity is set for a predetermined menu, the control unit 21 further prohibits the acceptance of orders from the user for the menu that are less than the minimum order quantity only for the first order, or For the first and subsequent orders, it may be set whether to prohibit the acceptance of orders for the menu that are less than the minimum order quantity from users.

In another embodiment of the present invention, the minimum order quantity may be a minimum order unit. For example, if the minimum order unit for a predetermined menu (e.g., yakitori, sushi, etc.) is set to "2", the control unit 21 may only allow orders in units of "2", and orders in units other than "2". prohibited from ordering. For example, if the minimum order unit for yakitori is set to "2", the user will be allowed to order yakitori only in units of 2 (orders of 2, 4, 6, etc.); Orders in units of books (orders of 1, 3, 5, etc.) are prohibited. In this case, the control unit 21 may permit only orders in the minimum order unit for the first time, and from the next time onwards, may also permit orders in less than the minimum order unit, or may permit only orders in the minimum order unit for the first time and subsequent times, It may be possible to select whether to always prohibit orders smaller than the minimum order unit.

As another embodiment of the present invention, the control unit 21 may set the minimum order quantity according to the number of people at the table. For example, when the number of users at the table is four, the control unit 21 sets the minimum order quantity for a predetermined menu to "4" (four servings). In this way, the control unit 21 may set the minimum order quantity depending on the number of customers visiting the store.

As another embodiment of the present invention, the order terminal 4 may be an operation terminal (staff terminal) through which a staff member of a restaurant receives and inputs order details orally from a user. This will prevent staff from entering orders that are less than the minimum order quantity, and will allow them to input appropriate order quantities for sub-menus, saving them the hassle of checking. .

[Embodiment 2]
By the way, in restaurants, in order to obtain many orders from users, a specific menu (main menu) and a menu (submenu) that is likely to be ordered together with the main menu are associated and registered in advance. A system has been introduced that recommends the submenu to the user when a menu is selected. According to this system, for example, sake (main menu) and edamame and sake glasses (ochoko) (submenu) are displayed on the order page, so the user can order edamame and ochoko along with sake. be able to. However, in conventional systems, in POS data, the main menu and submenu are configured as one data, so for example, the number of orders for the submenu is calculated by multiplying the number of orders for the main menu and the number of orders for the submenu. The quantity will be as follows. For example, if the user enters "3" as the number of sake ordered on the order page and "5" as the number of ochoko ordered, the system calculates the number of choco ordered as "15". For this reason, in the conventional technology, a problem arises in that the convenience of the user's menu ordering operation is reduced. On the other hand, according to the order management system 1 according to the second embodiment, it is possible to improve the convenience of the user's order operation as described below.

Specifically, the order management system 1 according to Embodiment 2 is configured to receive the same number of orders from the users as the number of orders for the first menu for the second menu associated with the first menu provided to the users of the restaurant. It has a configuration that can be set to allow acceptance of only a certain number of orders, or to allow acceptance of an arbitrary number of orders from the user. A specific example of this configuration will be described below. Note that in the second embodiment, descriptions of the same configurations as those shown in the first embodiment will be omitted as appropriate.

As described above, the display processing section 211 causes the menu registration page P1 to be displayed on the facility terminal 3, and the reception processing section 212 receives input operations by the administrator. For example, when registering a sake menu, the administrator registers the menu ID, menu name, description, price, minimum order quantity, etc. on the menu registration page P1 (see FIG. 9). Furthermore, when registering a submenu for sake, the administrator presses the registration button K61 to register the submenu (for example, "Ochoco") on a submenu registration page (not shown). If there are other submenus, the administrator registers the submenus (for example, "edamame" and "sashimi") on the submenu registration page. Note that in the second embodiment, the process of registering the minimum order quantity may be omitted.

Further, for example, the administrator can press the registration button K62 to switch the setting for linking the number of orders in the submenu. For example, when a user orders ``3 pieces (3 go)'' of Japanese sake, the total number of orders for the submenu (``Ochoco'') is allowed to start from ``1'' (orders for any number of items are allowed). In this case, the administrator sets "No quantity association of submenu" (registration button K62) to "ON". For example, if a user orders ``3 pieces (3 cups)'' of Japanese sake, the total number of submenu orders is only allowed to be ``3 pieces (3 cups)'' (orders other than 3 pieces are prohibited). In this case, the administrator sets "No quantity association of submenu" to "OFF". FIG. 9 shows a state in which "No quantity association of submenu" is set to "ON". In this way, the setting function of "no submenu quantity linkage" is a switching unit for switching whether or not to link the submenu order quantity to the main menu order quantity. The main menu is an example of the first menu of the present invention, and the submenu is an example of the second menu of the present invention.

After completing the input for each registration item K11 to K16, the administrator presses the registration button K17. The setting processing unit 213 registers the information input for each registration item K11 to K16. Here, the setting processing unit 213 registers each piece of information regarding Japanese sake in the menu information D1 (see FIG. 2). Further, the setting processing unit 213 registers the information of the menu input as the submenu of Japanese sake in the submenu information D2 (see FIG. 3) in association with Japanese sake. Note that FIG. 3 shows an example in which "edamame", "sashimi", and "ochoko" are registered as submenus of sake.

Here, the setting processing unit 213 sets whether or not to link the number of orders in the submenu to the number of orders in the main menu, according to the setting operation by the administrator (switching operation of the switching unit (registration button K62)). do. Specifically, the setting processing unit 213 determines whether to permit acceptance of only the same number of orders from users as the number of orders for the main menu for submenus associated with the main menu provided to users of the restaurant. Or, set whether to allow acceptance of an arbitrary number of orders from users. That is, the setting processing unit 213 sets the submenu to a first mode in which the user is allowed to accept only the same number of orders as the number of orders in the main menu, and a first mode in which the user is allowed to accept an arbitrary number of orders. Set to one of the second modes to be allowed.

When the control unit 21 registers menu information D1 (see FIG. 2) and submenu information D2 (see FIG. 3) according to the registration operation of the administrator on the facility terminal 3, the control unit 21 sends an order to the order terminal 4 based on these information. Page P2 is displayed and a menu order is accepted from the user.

For example, the display processing unit 211 causes the order terminal 4 to display an order page P2 shown in FIG. For example, when a user of a restaurant accesses (logs in to) an order site provided by the restaurant using the order terminal 4, the display processing unit 211 causes the order terminal 4 to display the order page P2. FIG. 10 shows a sake ordering page P2 that is displayed when the user selects "Japanese sake" from a menu list (not shown). On the order page P2, the display processing unit 211 displays the image of the sake, the price (tax-included price for 1 piece (1 cup)), the explanatory text (see FIG. 9), the quantity input field K21, and the submenu (here, "Ochoco"). information (menu name, price, quantity input field K23), etc. Note that if the price of the submenu is free, the display of the price may be omitted (see FIG. 10).

In addition, the display processing unit 211 displays buttons for increasing or decreasing the order quantity (increase button “+” and decrease button “-”) in each of the quantity input fields K21 and K23, and the reception processing unit 212 Receives an order quantity input operation (operation of pressing an increase button and a decrease button) from . Here, the display processing unit 211 displays the quantity input field K21 (first input section of the present invention) for inputting the number of orders for the main menu in the display area (upper area) of the main menu, and displays the number of orders for the submenu. A quantity input field K23 (second input section of the present invention) to be input is displayed in the display area (lower area) of the submenu. This allows the user to easily distinguish between the main menu and submenu input fields.

The order processing unit 214 allows the user to accept orders for the main menu and submenus associated with the main menu.

Specifically, the order processing unit 214 determines whether the submenu can be ordered based on the linkage state between the main menu and the submenu (the setting state of "no submenu quantity linkage" (see FIG. 9)). Determine the order quantity. For example, when "No submenu quantity linkage" (registration button K62) is set to "ON" (second mode), the number of orders for the submenu is not linked to the number of orders for the main menu. In other words, as described above, when the user orders "3 pieces (3 cups)" of Japanese sake, the order processing unit 214 allows the order of ochoko from "1 piece" (allows orders for any number of sake). )do. For example, the order processing unit 214 allows orders for one choco, two chocos, three chocos, four chocos, five chocos (see FIG. 10), and the like. As another embodiment, the order processing unit 214 may set the upper limit of the number of orders for the submenu to the number of users using the same table in the second mode. As a result, the order processing unit 214 allows the number of orders for the submenu to be accepted that is less than or equal to the number of users.

On the other hand, for example, if "No submenu quantity linkage" is set to "OFF" (i.e., submenu quantity linkage) (first mode), the number of submenu orders is linked to the number of orders on the main menu. That is, when the user orders "3 pieces (3 go)" of Japanese sake, the order processing unit 214 allows only "3 pieces" of ochoko to be ordered (orders other than 3 pieces are prohibited). In addition, in the first mode, the order processing unit 214 may display an error when the user inputs an order quantity other than three, or may display buttons for increasing or decreasing the order quantity (increase button "+" and The decrease button "-") may be hidden.

As another embodiment, the order processing unit 214 may link the upper limit of the number of orders for the submenu to the number of orders for the main menu in the first mode. In this case, when the user orders "3 pieces (3 cups)" of Japanese sake, the order processing unit 214 only allows orders of 1 to 3 pieces of ochoko (orders of 4 or more pieces are prohibited). .

Furthermore, as another embodiment, the order processing unit 214 may link the upper limit of the number of orders for the submenu to the number of users in the first mode. In this case, when two users are using the same table and the user orders "3 pieces (3 go)" of Japanese sake, the order processing unit 214 may order 1 or 2 ochokos. Only orders for 3 items are allowed (orders for 3 or more items are prohibited).

In this way, the setting processing unit 213 links the number of orders in the submenu to the number of orders in the main menu (three items (3 go) in the above example) according to the administrator's setting operation (see FIG. 9). It may be possible to set whether or not. Furthermore, as another embodiment, the setting processing unit 213 may be able to set whether or not to link the number of orders in the submenu to the number of users (two in the above example).

FIGS. 11 and 12 show an example of another ordering method. For example, when the user inputs "3 pieces (3 go)" of sake and presses the cart button K22 on the order page P2 shown in FIG. 11, the display processing unit 211 displays the order page P3 (recommended page) shown in FIG. Display. The display processing unit 211 causes the order page P3 to display "Ochoco", "Edamame", and "Sashimi" (see FIG. 3) associated with Japanese sake as submenus. The user selects a submenu, inputs the number of orders, etc. on the order page P3. The user can input the order quantity by pressing the increase button ("+") in the quantity input field K21 displayed in the menu image field. The order processing unit 214 determines whether or not to order the submenu based on the setting state (first mode or second mode) of "no submenu quantity association". For example, if the setting processing unit 213 sets "No submenu quantity linking" to "ON", the order processing unit 214 will set "No quantity linking of submenu" to "ON", and if the user orders "3 pieces (3 go)" of Japanese sake, the order processing section 214 will Permits orders of 1 item each for Ochoko, Edamame, and Sashimi (orders for any number of items are permitted). Further, for example, if the setting processing unit 213 sets “No quantity linking of submenu” to “OFF”, the order processing unit 214 may , ``Ochoco'', ``Edamame'', and ``Sashimi'' are only allowed to be ordered for ``3 pieces'' (orders for other than 3 pieces are prohibited). In this case, the user can only select "3" or "0" for the number of orders for each submenu.

Further, as another ordering method, the display processing unit 211 may display a submenu associated with Japanese sake ("Ochoco", "Edamame", "Sashimi") on the order page P2 shown in FIG. 11. That is, the control unit 11 displays the main menu (first menu) and the submenu (second menu) associated with the main menu on the same page (order page), and displays the main menu and submenu on the page. Orders (menu selection, input of order quantity) may be accepted.

As another embodiment, when multiple submenus are associated with one main menu, the setting processing unit 213 may set "no submenu quantity linkage" for each submenu. good. For example, in response to the administrator's setting operation (see FIG. 9), the setting processing unit 213 sets "No submenu quantity linking" to "OFF" for "Ochoco", and sets "Edamame" and "Sashimi" to "OFF". ``No quantity linking of submenu'' is set to ``ON''. In this case, when the user orders "3 pieces (3 cups)" of Japanese sake, the order processing unit 214 allows orders for "Ochoco" starting from "1 piece" (allows orders for any number of pieces). , only ``3'' orders of each of ``edamame'' and ``sashimi'' are allowed (orders other than 3 pieces are prohibited).

As another embodiment, the setting processing unit 213 may automatically set ON/OFF of "no quantity association of submenus" depending on the type of main menu or submenu. For example, if the submenu is a menu that is absolutely necessary for the main menu, the setting processing unit 213 sets "No submenu quantity linking" to OFF, and the order processing unit 214 sets the submenu to OFF. Only allow orders with the same number of orders as the main menu. For example, when the submenu is a glass for a drink (main menu), a plate for serving food (main menu), a seasoning used for food (main menu), etc., the setting processing unit 213 Set "No quantity linkage" to OFF. On the other hand, if the submenu is a recommended menu that is often ordered together with the main menu, the setting processing unit 213 sets "no quantity linking of submenu" to ON, The order processing unit 214 allows any number of orders for the submenu.

The output processing unit 215 outputs the order data of the order received by the order processing unit 214 to the kitchen. Specifically, the output processing unit 215 outputs the order data to a kitchen terminal (not shown) of the restaurant. The order data includes information such as the order details of the menu corresponding to the user's order, the table number of the table used by the user, the order number, and the date and time when the order was received (order date and time). Further, the output processing unit 215 may output (print or display) an order form including the order data from the kitchen terminal. When the kitchen staff receives the order form, they prepare the food and drink according to the order.

The accounting processing unit 216 performs accounting processing for the price of the menu ordered by the user (food and beverage charges). For example, when the user presses a payment button on the checkout page (not shown) displayed on the order terminal 4, the checkout processing unit 216 executes the checkout process (settlement process) for the food and drink charges. For example, the accounting processing unit 216 executes electronic payment (mobile payment) using the order terminal 4.

[Order management processing]
The order management process executed in the order management system 1 according to the second embodiment will be described below with reference to FIG. 13.

In step S11, the control unit 21 causes the facility terminal 3 to display a menu registration page P1 (see FIG. 8). For example, when a manager of a restaurant accesses a website for an order management service on the facility terminal 3, the control unit 21 causes the facility terminal 3 to display a menu registration page P1.

Next, in step S12, the control unit 21 acquires menu information. For example, when the administrator inputs menu information (menu name, explanatory text, price, etc.) on the menu registration page P1, the control unit 21 acquires the menu information.

Next, in step S13, the control unit 21 acquires submenu information. For example, when the administrator inputs a submenu on the menu registration page P1, the control unit 21 acquires submenu information. The control unit 21 registers submenu information in association with main menu information (see FIG. 3). For example, the control unit 21 associates and registers the submenu "Ochoco" with the main menu "Sake".

Next, in step S14, the control unit 21 determines whether or not an operation for setting "no submenu quantity linkage" to "ON" is received regarding the submenu order quantity linkage setting. For example, if the administrator wants to allow any number of orders for a submenu to be accepted regardless of the number of orders for the main menu, the administrator may set "No quantity linking for submenus" to "ON" (second mode). do. On the other hand, if the administrator only allows the number of orders to be accepted according to the number of orders in the main menu (for example, the number of orders equal to the number of orders in the main menu, the number of orders with the number of orders in the main menu as the upper limit, etc.), Set "No quantity link" in the menu to "OFF" (first mode).

When the control unit 21 receives an operation to set "no quantity association of submenu" to "ON" (S14: Yes), the control unit 21 shifts the process to step S15. On the other hand, when the control unit 21 receives an operation to set "No quantity association of submenu" to "OFF" (S14: No), the control unit 21 shifts the process to step S41.

The control unit 21 sets "no quantity association of submenu" to "ON" in step S15, and sets "no quantity association of submenu" to "OFF" in step S41. The control unit 21 acquires the setting state (“ON” or “OFF”) of the order quantity association setting of the submenu. After steps S15 and S41, the control unit 21 moves the process to step S16.

Next, in step S16, the control unit 21 determines whether a menu registration operation has been received from the administrator. When the control unit 21 receives a menu registration operation from the administrator (S16: Yes), the control unit 21 moves the process to step S17. On the other hand, if the control unit 21 does not accept the menu registration operation from the administrator (S16: No), the control unit 21 moves the process to step S12, accepts the registration operation for menu information and submenu information, and stores each information. get.

For example, when the administrator presses the registration button K17 on the menu registration page P1 (see FIG. 8), the control unit 21 determines that the registration operation has been accepted (S16: Yes).

In step S17, the control unit 21 registers menu information. For example, the control unit 21 registers information regarding "Japanese sake" (menu name, price, minimum order quantity, explanatory text, etc.) in the menu information D1 (see FIG. 2). Moreover, the control unit 21 associates the information of "Ochoco" input as a submenu of Japanese sake with Japanese sake and registers it in the submenu information D2. Note that FIG. 3 shows an example in which information on "ochoko", "edamame", and "sashimi" input as submenus of Japanese sake is registered in the submenu information D2.

Next, in step S18, the control unit 21 determines whether an additional menu registration operation has been received from the administrator. When the control unit 21 receives an additional menu registration operation from the administrator (S18: Yes), the control unit 21 moves the process to step S11 and displays a new menu registration page P1 on the facility terminal 3. For example, when the administrator presses the add button K18 on the menu registration page P1, the control unit 21 determines that an additional menu registration operation has been accepted. If the control unit 21 does not accept the additional menu registration operation from the administrator (S18: No), the control unit 21 ends the process.

As described above, the control unit 21 repeatedly executes the order management process for each menu provided by the restaurant to the user, and provides menu information D1 (see FIG. 2) and submenu information D2 (see FIG. 3). ).

As explained above, the order management system 1 according to the second embodiment allows the user to request the Set whether to accept only the same number of orders as the number of orders from the first menu (first mode) or whether to accept an arbitrary number of orders from the user (second mode). It has a possible configuration.

According to the above configuration, for example, the user can order the main menu and the submenu separately in appropriate quantities. Furthermore, when the first mode is set, the user can place the same number of orders for the submenu as the number of orders for the main menu. Furthermore, when the second mode is set, the user can place any number of orders for the submenu, regardless of the number of orders for the main menu. Therefore, for example, if a user enters ``3'' as the number of sake ordered and ``5'' as the number of ochoko ordered, an order of 15 ochoko will not be accepted, and the user The 5 orders placed are accepted. Therefore, it is possible to improve the convenience of the user's order operation. Furthermore, since it is possible to prevent the acceptance of inappropriate orders, it is possible to improve the business efficiency of restaurants.

Note that the order management system 1 may set the first mode or the second mode for the submenu based on a setting operation by the manager of the restaurant.

In addition, when the order management system 1 is set to the second mode, the order management system 1 displays a quantity input field K21 (first input section) for inputting the number of orders for the main menu in the display area of the main menu, and A quantity input field K23 (second input section) for inputting a number may be displayed in the display area of the submenu. This allows the user to separately input the number of orders for the main menu and the number of orders for the submenu.

Here, one menu may be a set menu composed of a plurality of single item menus. Examples of set menus include a hamburger set consisting of a hamburger, fries, and a drink, a pizza set consisting of a pizza, salad, and a drink, and a set meal set consisting of rice, a main dish, and a side dish. In this case, the main single item menu (main menu) of the set menu corresponds to the first menu of the present invention, and the single item menus (submenu, side menu) excluding the main single item menu of the set menu correspond to the first menu of the present invention. This corresponds to the second menu.

In the set menu, when "No submenu quantity linkage" is set to "ON" (second mode), the order processing unit 214 may, for example, if the user orders "3 pieces" of the hamburger set. In addition, orders for fries and drinks, which are submenus, are permitted starting from ``1 item'' (ordering of any number of items is permitted). For example, when three hamburgers from the main menu are ordered, the order processing unit 214 may order two fries and three drinks, one fries and two drinks, three fries and a drink, and Allows orders such as one item.

On the other hand, in the set menu, if "no submenu quantity linkage" is set to "OFF" (first mode), the order processing unit 214 will not accept orders for three hamburgers from the main menu. In this case, orders of only ``3 pieces'' of each of the sub-menu fries and drinks are permitted (orders other than 3 pieces are prohibited).

Further, in the set menu, when a submenu includes a selectable menu, permission or disallowance of the submenu selection operation may be set. For example, when there are multiple types of drinks in a hamburger set, it may be possible to set whether or not to allow selection of the drink type. For example, if the mode is set to allow submenu selection, the order processing unit 214 will receive three types of drinks from the user (total of three ). On the other hand, if the mode is set to prohibit the selection of submenus, the order processing unit 214 may receive one type of hamburger from the user if the user orders "three" hamburger sets, for example. Only drinks (total of 3) can be ordered.

In this way, the setting processing unit 213 may set the user to be able to select any submenu from a plurality of submenus when the main menu is selected by the user. According to this configuration, for example, on the order page, the user can enter multiple set menu orders and then enter any number of orders or select any type of submenu. Become.

Note that the setting processing unit 213 can perform arbitrary If orders for submenus of the type are allowed and "No submenu quantity linkage" is set to "OFF" (first mode) (when linkage between the main menu and submenu is enabled) ) may be allowed to order only one type of submenu.

Further, for example, in a restaurant, each user may be provided with a free appetizer (or appetizer, appetizer, etc.). For example, in a restaurant, if a table is used by four people, four appetizers are provided for each number of people at the table. In a restaurant that provides such a service, the order management system 1 may be configured to be able to set and change the quantity of appetizers provided to users. For example, regarding the settings related to appetizers (appetizer setting mode), if the setting processing unit 213 sets the mode (linked) in which the quantity of appetizers is linked to the number of users, the order processing unit 214 Only allow orders for the same number of appetizers. On the other hand, when the setting processing unit 213 sets the Otoshi quantity to a mode that does not link the Otoshi quantity to the number of users (no linkage), the order processing unit 214 sets the Otoshi quantity to the number of users. Allows you to order any number of appetizers, regardless of the number of orders.

For example, the setting processing unit 213 sets the mode to the linked mode or the unlinked mode in accordance with the setting operation by the manager of the restaurant. As another embodiment, the setting processing unit 213 may set the table to the linked mode when all users using the table order alcoholic beverages. Further, when at least one of the users using the table orders a drink other than alcoholic beverages (such as a soft drink), the setting processing unit 213 sets the table to a non-linking mode. You can. Further, if the users using the table include children, the setting processing unit 213 may set the table to a non-linking mode.

In a restaurant where a user orders an appetizer by operating the order terminal 4, the order processing unit 214 determines whether or not to accept an order from the user based on the appetizer setting mode. Furthermore, in a restaurant that provides appetizers to users without depending on the order operation by the user, the order processing unit 214 may accept order operations by restaurant staff. For example, when the setting processing unit 213 sets the mode with linking, the order processing unit 214 only allows the staff to order the same number of appetizers as the number of users. On the other hand, when the setting processing section 213 sets the mode to the no-linking mode, the order processing section 214 allows the staff to order an arbitrary number of appetizers, regardless of the number of users. For example, if the linked mode is set, the staff can input into the staff terminal only the number of orders for appetizers that is equal to the number of users using the table. For example, if the mode is set to no linkage, the staff member can check the number of users at the table who can provide Otoshi, and input the number of Otoshi orders into the staff terminal.

As another embodiment, the setting processing unit 213 may set the "no quantity linkage of submenu" to "ON" (second mode) (when the linkage between the main menu and the submenu is canceled). ), if you allow ordering of any quantity of appetizers, and "No submenu quantity linking" is set to "OFF" (first mode) (linking between main menu and submenu is enabled), ), you may only be allowed to order appetizers for the number of users.

[Embodiment 3]
By the way, in restaurants, a specific menu (main menu) and a menu (submenu) related to the main menu are associated and registered in advance, and when the user selects the main menu, the submenu is Accepting menu selections. For example, when a user selects a set meal menu, a selection of one side menu from among a plurality of side menus included in the set meal menu is subsequently received from the user.

Here, when two users A and B use one table, user A selects set meal menu Mm1 and side menu Sm1, and user B selects set meal menu Mm2 and side menu Sm2. When selected, outputs (cooking instructions) the set meal menu Mm1 and side menu Sm1 as one order information (cooking slip) to the kitchen, and outputs the set meal menu Mm2 and side menu Sm2 as one order information. do. In this case, a problem arises in that the amount of order information increases and management becomes complicated. On the other hand, in the above example, if all orders (set meal menu Mm1, side menu Sm1, set meal menu Mm2, side menu Sm2) are output as one order information, the set contents of the set meal menu and side menu will not be understood. For example, a problem arises in which the user A is provided with the set meal menu Mm1 and the side menu Sm2, and the user B is provided with the set meal menu Mm2 and the side menu Sm1. On the other hand, according to the order management system 1 according to the third embodiment, as described below, it is possible to efficiently manage order information and appropriately provide order details to users.

Specifically, when the order management system 1 according to the third embodiment receives an order from a user for a first menu to be provided to users of a restaurant and a second menu associated with the first menu, Then, order information with the association between the first menu and the second menu maintained is output to the facility terminal 3, or order information with the association between the first menu and the second menu canceled is output to the facility terminal 3. It has a configuration that allows you to set the output. A specific example of this configuration will be described below. Note that in the third embodiment, descriptions of the same configurations as those shown in the first and second embodiments will be omitted as appropriate.

As described above, the display processing section 211 causes the menu registration page P1 to be displayed on the facility terminal 3, and the reception processing section 212 receives input operations by the administrator. For example, when registering a grilled fish set menu, the administrator registers the menu ID, menu name, description, price, minimum order quantity, etc. on the menu registration page P1 (see FIG. 14). In addition, when registering a submenu for the grilled fish set meal, the administrator can press the registration button K61 and select the submenu (for example, "Miso Soup", "Pork Soup", "Rice Regular Size") on the submenu registration page (not shown). ”, “Large rice bowl”, “Coffee”, “Tea”, etc.). Note that in the third embodiment, the process of registering the minimum order quantity may be omitted.

Furthermore, the administrator can set a method (output mode) for outputting order information (cooking slip) to the kitchen terminal (facility terminal 3) on the menu registration page P1. Specifically, the administrator selects an output mode (individual mode) that outputs order information that maintains the association between the main menu and submenus to the kitchen terminal, or outputs order information that maintains the association between the main menu and submenus. Set the output mode (aggregate mode) to output to the kitchen terminal.

For example, when two users A and B use one table, user A orders a "grilled fish set meal" and orders "miso soup", "normal size rice", and "coffee" as submenu. However, if user B orders a "grilled fish set meal" and orders "pork soup", "large rice bowl", and "coffee" as sub-menu, then "grilled fish set meal x 2" and "miso soup x 1" will be served. , "Pork soup x 1," "Rice regular size x 1," "Rice large size x 1," and "Coffee x 2." When the administrator wants to output the data to the terminal 3), the administrator sets "aggregation setting" (setting button K63) to "ON" (aggregation mode).

On the other hand, if the administrator wants to output the order information of user A's order contents and the order information of user B's order contents separately to the kitchen terminal, the administrator can select "aggregate settings" (setting button K63). ) to “OFF” (individual mode). FIG. 14 shows a state where "aggregation setting" is set to "ON".

In this way, the setting function of "aggregation setting" is a switching unit for switching whether to output a plurality of order information to the kitchen terminal collectively or individually to the kitchen terminal. The main menu is an example of the first menu of the present invention, and the submenu is an example of the second menu of the present invention. Note that the setting button K63 may be displayed on a page different from the menu registration page P1. Furthermore, a settings button K63 and a registration button K62 (see FIGS. 4 and 9) may be displayed on the menu registration page P1.

After completing the input for each registration item K11 to K16, the administrator presses the registration button K17. The setting processing unit 213 registers the information input for each registration item K11 to K16. Here, the setting processing unit 213 registers each piece of information regarding the grilled fish set meal in the menu information D1 (see FIG. 2). Further, the setting processing unit 213 registers information on the menu input as a submenu of the grilled fish set meal in the submenu information D2 (see FIG. 3) in association with the grilled fish set meal.

Here, the setting processing unit 213 sets whether or not to aggregate a plurality of order information and output it to the kitchen terminal in accordance with the setting operation by the administrator (switching operation of the switching unit (setting button K63)). . Specifically, the setting processing unit 213 maintains the association between the main menu and the submenu when receiving an order from the user for a main menu provided to the restaurant user and a submenu associated with the main menu. It is set whether to output the ordered information to the facility terminal 3 (kitchen terminal) or to output the order information with the main menu and submenu disassociated from each other to the facility terminal 3. That is, the setting processing unit 213 sets the individual mode (first output mode of the present invention) in which the side menu and submenu are output as individual order information maintaining the association with each other to the facility terminal 3 (kitchen terminal), and the side menu and the submenu. Set to one of the aggregation modes (second output mode of the present invention) in which the submenus are disassociated, aggregated as one order information, and output to the facility terminal 3 (kitchen terminal). Further, the setting processing unit 213 sets the mode to the individual mode or the aggregate mode based on the setting operation by the administrator of the restaurant facility.

When the control unit 21 registers menu information D1 (see FIG. 2) and submenu information D2 (see FIG. 3) according to the registration operation of the administrator on the facility terminal 3, the control unit 21 sends an order to the order terminal 4 based on these information. Page P2 is displayed and a menu order is accepted from the user.

For example, the display processing unit 211 causes the order terminal 4 to display an order page P2 shown in FIG. For example, when a user of a restaurant accesses (logs in to) an order site provided by the restaurant using the order terminal 4, the display processing unit 211 causes the order terminal 4 to display the order page P2. FIG. 15 shows a grilled fish set meal order page P2 that is displayed when the user selects "grilled fish set meal" from the menu list (not shown). The display processing unit 211 displays the image, price, explanatory text (see FIG. 14), quantity input field K21, etc. of the grilled fish set meal on the order page P2.

In addition, the display processing unit 211 displays buttons for increasing or decreasing the number of orders (increase button “+” and decrease button “-”) in the quantity input field K21, and the reception processing unit 212 displays the number of orders from the user. Accepts input operations (operations of pressing the increase button and decrease button).

When the user inputs "2 pieces (2 servings)" of the grilled fish set meal on the order page P2 shown in FIG. 15 and presses the button K25, the display processing unit 211 displays the order page P3 (submenu page) shown in FIG. 16. let Note that the display processing unit 211 may display the contents of the order page P2 and the contents of the order page P3 on the same page. The display processing unit 211 displays "miso soup", "pork soup", "regular rice size", "large rice size", "coffee", and "tea" (see FIG. 3) associated with the grilled fish set meal on the order page P3. Display as a submenu. The user selects a submenu, inputs the number of orders, etc. on the order page P3. The user inputs the number of ordered soup, rice, and drink, two each.

When the user selects the main menu and submenu and presses the order button K26, the order processing unit 214 accepts the user's order. When the order processing unit 214 receives an order, the output processing unit 215 outputs order data (order information) to the kitchen. Specifically, the output processing unit 215 outputs the order data to the kitchen terminal (facility terminal 3) of the restaurant. The order data includes information such as the order details of the menu corresponding to the user's order, the table number of the table used by the user, the order number, and the date and time when the order was received (order date and time). Further, the output processing unit 215 may output (print or display) an order form (cooking slip) including the order data from the kitchen terminal. When the kitchen staff receives the order form, they prepare the food and drink according to the order.

Here, when the order processing section 214 receives a plurality of orders each including a main menu and a submenu, and when the setting processing section 213 sets the output mode to the individual mode, the output processing section 215 , the kitchen terminal outputs order information in which a main menu and a submenu are associated with each of a plurality of orders. On the other hand, when the setting processing unit 213 sets the output mode to the aggregation mode, the output processing unit 215 outputs an order regarding the total number of orders for each of the main menu and submenu included in multiple orders at the kitchen terminal. Output information.

For example, when the user places an order for two items (two servings) shown in FIGS. 15 and 16 with the output mode set to the individual mode, the output processing unit 215 will , there is one order information P4 that associates "grilled fish set meal x 1," "miso soup x 1," "rice size x 1," and "coffee x 1," and "grilled fish set x 1." and one piece of order information P4 in which "pork soup x 1", "rice large size x 1", and "coffee x 1" are associated are individually output to the kitchen terminal. The order information P4 may be display information displayed on the kitchen terminal, or may be a paper slip printed out from the kitchen terminal. Further, the above two pieces of order information may be output as separate slips. In this case, the staff will place 1 grilled fish set meal, 1 miso soup, 1 regular size rice, and 1 coffee on one tray, and place 1 grilled fish set meal, 1 pork soup, 1 large rice bowl, and 1 coffee. and are placed on one tray and served at the ordering table. In this way, by setting the "individual mode", the order details can be managed separately for each user (see FIG. 17), thereby preventing mistakes in providing ordered items.

On the other hand, for example, when the user places the order shown in FIGS. 15 and 16 with the output mode set to the aggregation mode, the output processing unit 215 performs the order shown in FIG. 18. , "Grilled fish set meal x 2", "Miso soup x 1", "Pork soup x 1", "Rice regular size x 1", "Rice large size x 1", and "Coffee x 2" are combined. One piece of order information P4 is output to the kitchen terminal. In this case, the staff places two grilled fish set meals, one miso soup, one pork soup, two regular rice servings, one large rice serving, and two coffees on one tray and serves them on the ordering table. In this way, by setting the "aggregate mode", the amount of order information (such as the number of slips) can be reduced (see FIG. 18), and therefore the management of order information can be simplified.

As described above, the setting processing unit 213 sets the mode to the individual mode or the aggregate mode based on the setting operation by the administrator of the restaurant facility.

As another embodiment, the setting processing unit 213 may set the mode to the individual mode or the aggregate mode based on the type of the main menu and submenu. For example, among the main menus, there are main menus whose association with submenus cannot be canceled and main menus whose association with submenus can be canceled. For example, the submenus ``Steak size'', ``How to grill steak'', and ``Steak sauce'' for the main menu ``Steak set meal'' are menus (cooking information) necessary for the main menu's cooking process, so they are not included in the main menu. Unable to cancel association with submenu. In this case, the setting processing unit 213 prohibits the administrator from performing a setting operation (switching operation of "aggregate setting") for the main menu "Steak set meal" and automatically sets it to "individual mode".

FIG. 19 shows a steak set meal order page P2 that is displayed when the user selects "steak set meal" from the menu list (not shown). The display processing unit 211 displays the image, price, explanatory text, quantity input field K21, etc. of the steak set meal on the order page P2.

When the user inputs "2 pieces (2 servings)" of the steak set meal on the order page P2 shown in FIG. 19 and presses the button K25, the display processing unit 211 displays the order page P3 (submenu page) shown in FIG. 20. let The display processing unit 211 displays the "size", "grilling method", "sauce", and "rice" associated with the first (first person) steak set meal, and the second (second person) steak set meal on the order page P3. The "size", "grilling method", "sauce", and "rice" associated with the steak set meal are displayed separately as submenus. In this way, when the output mode is set to the individual mode, the display processing unit 211 displays a selectable submenu for each main menu, as shown in FIG.

When the user places the order shown in FIGS. 19 and 20 with the output mode set to the individual mode, the output processing unit 215 outputs "steak set meal x 1" as shown in FIG. One order information P4 that associates "size 150g x 1 piece", "medium rare x 1 piece", "onion sauce x 1 piece", and "rice size x 1 piece", and "steak set meal x 1 piece" ”, “Size 300g x 1 piece”, “Medium Rare x 1 piece”, “Demi-glace sauce x 1 piece”, and “Rice large size x 1 piece” are individually output to the kitchen terminal. do. In this case, the staff will place a 150g medium-rare steak with onion sauce and a large serving of rice on one tray, and a 300g medium-rare steak with demi-glace sauce and a large serving of rice. A steak set meal consisting of a set of ingredients is placed on one tray and served on the ordering table.

In this way, if the main menu is, for example, "steak set meal" and the sub-menus are, for example, "steak size" and "steak grilling method," the sub-menu is a menu necessary for cooking the main menu. In this case, since cooking cannot be performed if the main menu and submenu are separated, the setting processing unit 213 sets the output mode to "individual mode." On the other hand, as shown in FIGS. 15 and 16, when the main menu is, for example, "grilled fish set meal" and the sub-menu is, for example, "soup", in other words, the sub-menu is not necessary for cooking the main menu. If the main menu and submenu are separated, each can be cooked separately. Therefore, the setting processing unit 213 allows the administrator to perform the setting operation and adjusts the settings according to the setting operation. Set to "Individual mode" or "Aggregation mode".

As another embodiment, if the main menu is, for example, "hamburger set" and the submenu is, for example, "side menu," cooking is possible even if the main menu and submenu are separated, so the setting The processing unit 213 allows the setting operation by the administrator, and sets the mode to "individual mode" or "aggregate mode" according to the setting operation.

FIG. 22 shows an example of order information when the output mode is set to "aggregate mode". As shown in FIG. 22, the output processing unit 215 outputs "hamburger set x 2", "fries x 1", "salad x 1", "coffee x 1", and "orange juice x 1". One piece of order information P4 that is aggregated is output to the kitchen terminal.

FIG. 23 shows an example of order information when the output mode is set to "individual mode". As shown in FIG. 23, the output processing unit 215 generates one piece of order information that associates "hamburger set x 1," "fries x 1," "coffee x 1," and "no tomato x 1." P4 and one order information P4 that associates "hamburger set x 1," "salad x 1," "orange juice x 1," and "additional cheese x 1" are individually output to the kitchen terminal. do.

As shown in Fig. 23, the customized menu "without tomato" and the topping menu "add cheese" are necessary for cooking the main menu, and are associated with the main menu "hamburger set". This is a menu that cannot be canceled. Therefore, for example, in the submenu information D2 (see FIG. 3), if a customized menu or topping menu is registered in association with the main menu, the setting processing unit 213 sets the output mode of the main menu to "individual mode". ” may be set.

[Order management processing]
The order management process executed in the order management system 1 according to the third embodiment will be described below with reference to FIG. 24.

In step S21, the control unit 21 determines whether an order has been received from the user. When the control unit 21 receives the order (S21: Yes), the control unit 21 moves the process to step S22. The control unit 21 waits until the order is received (S21: No).

In step S22, the control unit 21 determines whether the received order includes a submenu. If the received order includes a submenu (S22: Yes), the control unit 21 moves the process to step S23. On the other hand, if the received order does not include a submenu (S22: No), the control unit 21 shifts the process to step S221.

In step S221, the control unit 21 outputs the order information of the received order to the kitchen terminal and ends the order management process.

In step S23, the control unit 21 determines whether the output mode is set to "aggregation mode". For example, the control unit 21 sets the "individual mode" or "aggregate mode" for each main menu in advance based on the setting operation by the manager of the restaurant facility. Further, for example, the control unit 21 sets an "individual mode" or "aggregation mode" for each main menu in advance based on the types of the main menu and submenus. The control unit 21 determines the output mode set in advance for the main menu included in the received order. When the output mode is set to "aggregate mode" (S23: Yes), the control unit 21 moves the process to step S24, and when the output mode is set to "individual mode" (S23: No). , the process moves to step S25.

In step S24, the control unit 21 aggregates the order information and outputs it to the kitchen terminal (facility terminal 3). For example, when the user orders two items (two servings) as shown in FIGS. 15 and 16, the control unit 21 orders "grilled fish set meal x 2" and "miso soup x 1" as shown in FIG. 18. One piece of order information P4 is outputted to the kitchen terminal, in which "1 piece of pork soup", "1 size of normal size rice", ``1 piece of large size of rice'', and ``2 pieces of coffee'' are aggregated. For example, if the user orders ``2'' hamburger set, ``1'' fries, ``1'' salad, ``1'' coffee, and ``1'' orange juice, the control unit 21 may As shown in 22, one order information aggregates "hamburger set x 2," "fries x 1," "salad x 1," "coffee x 1," and "orange juice x 1." Output P4 to the kitchen terminal.

On the other hand, in step S25, the control unit 21 causes the order information to be individually output to the kitchen terminal (facility terminal 3). For example, when the user orders two items (two servings) as shown in FIGS. 15 and 16, the control unit 21 orders "grilled fish set meal x 1" and "miso soup x 1" as shown in FIG. 17. One order information P4 that associates ``, ``Rice size × 1 piece'', and ``Coffee × 1 piece'', ``Grilled fish set meal × 1 piece'', ``Pork soup × 1 piece'', and ``Rice large size × 1 piece''. ” and one piece of order information P4 in which “coffee x 1 piece” are associated with each other are individually output to the kitchen terminal.

Further, for example, when the user places an order shown in FIGS. 19 and 20, the control unit 21 orders "Steak set meal x 1 piece", "Size 150g x 1 piece", and "Medium" as shown in FIG. 21. One order information P4 that associates "Rare x 1 piece", "Onion sauce x 1 piece", and "Rice size x 1 piece", "Steak set meal x 1 piece", "Size 300g x 1 piece", and " One piece of order information P4 in which "medium rare x 1 piece", "demi glace sauce x 1 piece", and "rice large size x 1 piece" are associated is individually output to the kitchen terminal.

Further, for example, if the user orders ``2'' hamburger set, ``1'' fries, ``1'' salad, ``1'' coffee, and ``1'' orange juice, the control unit 21 may 23, one order information P4 that associates "hamburger set x 1," "fries x 1," "coffee x 1," and "tomatoless x 1," and "hamburger set x One piece of order information P4 in which "one piece of salad", "one piece of salad", "one piece of orange juice", and "one piece of additional cheese" are individually output to the kitchen terminal.

After steps S24 and S25, the control unit 21 ends the order management process. The control unit 21 repeatedly executes the above-mentioned process every time an order is received.

As explained above, the order management system 1 according to Embodiment 3 is configured to provide each of the first menu (main menu) and the second menu (submenu) associated with the first menu to the users of the restaurant facility. When an order is received from a user, whether order information maintaining the association between the first menu and the second menu is output to the facility terminal 3 (staff terminal, kitchen terminal, etc.) (first output mode (individual mode) )) or output the order information in which the association between the first menu and the second menu is canceled to the facility terminal 3 (second output mode (aggregation mode)).

According to the above configuration, for example, by setting the individual mode, when multiple orders are received from users, each including a main menu and a submenu, order information is individually output to the kitchen terminal for each order. Therefore, a main menu and sub-menu can be prepared for each order. Therefore, order details can be appropriately provided to each user. For example, by setting the aggregation mode, when multiple orders are received from users, each including a main menu and a submenu, one order information that summarizes the multiple orders can be output to the kitchen terminal. This makes it easier to manage order information in the kitchen. Moreover, it becomes possible to carry out work in the kitchen efficiently. Therefore, according to the above configuration, it becomes possible to efficiently manage order information and to appropriately provide order details to users.

The above configuration is not limited to the illustrated main menu and submenu (see FIGS. 15 to 23), and can also be applied to, for example, a drink menu. In the case of a drink menu, the base drink corresponds to the main menu, and the ingredients (splitting ingredients) mixed into the drink correspond to the submenu. For example, if the main menu is alcoholic drinks, the submenus include water, carbonated water, syrup, etc. For example, if a user orders one shochu (one serving) and one whiskey (one serving) as a main menu, and one lemon and one water (one serving) as submenu, the control unit 21 If the output mode is set to aggregate mode, one order information that aggregates "shochu x 1", "whiskey x 1", "lemon x 1", and "water x 1" will be sent to the kitchen terminal. Output. In this case, the staff places one shochu, one whiskey, one lemon, and one water on one tray and serves it to the ordering table. On the other hand, when the output mode is set to the individual mode, the control unit 21 outputs one order information that associates "shochu x 1" and "lemon x 1" and "whiskey x 1". and one piece of order information in which "Water x 1" is associated with each other are output to the kitchen terminal. In this case, the staff places one shochu and one lemon on one tray, and one whiskey and one water on one tray, and serves them at the ordering table.

In addition, in the above example, if the main menu is a drink that is provided to the user with a mixture of sub-menu items, for example, if shochu is mixed with lemon and served to the user, the lemon is added during the cooking process. It becomes the menu (cooking information) necessary for cooking. In this case, the control unit 21 cannot cancel the association between the main menu and the submenu, and therefore prohibits the administrator from performing a setting operation (switching operation of "aggregate settings") for the main menu "Shochu". automatically set to “Individual mode”. In this case, the control unit 21 stores one order information that associates "shochu x 1" and "lemon x 1" and one order information that associates "whiskey x 1" and "water x 1". Output to the kitchen terminal. The staff will serve a drink made of shochu mixed with lemon and a drink made of whiskey mixed with water to the ordering table.

The present invention is not limited to the invention according to the first embodiment, the invention according to the second embodiment, and the invention according to the third embodiment described above, but is an invention that combines the first embodiment, the second embodiment, and the third embodiment. Good too. That is, the order management system 1 according to the third embodiment may include the minimum order quantity setting process shown in the first embodiment (a configuration in which the minimum order quantity of orders accepted from users can be variably set). In addition, the order management system 1 according to the third embodiment also performs the minimum order quantity setting process shown in the second embodiment (whether or not to allow acceptance of orders from the user for the same number of orders as the number of orders for the first menu). 1 mode) or a configuration in which it is possible to set whether to allow acceptance of an arbitrary number of orders from users (second mode).

Note that one or more processing units of the control unit 21 of the order management device 2 may be included in a device different from the order management device 2. For example, the setting processing unit 213 may be included in the order management device 2 or the facility terminal 3, and the order processing unit 214 may be included in the facility terminal 3 or the order terminal 4. For example, the order processing unit of the present invention may cause the order management device 2, the facility terminal 3, or the order terminal 4 to execute the process of receiving an order from a user. good. Furthermore, the output processing section of the present invention may be included in the facility terminal 3. Further, the facility terminal of the present invention may be a kitchen terminal installed in a kitchen, a POS terminal of the facility, or a mobile terminal owned by a staff member.

[Additional note 1 to the invention]
Hereinafter, an outline of the invention extracted from the above-described first embodiment will be added. Note that each configuration and each processing function described in the following supplementary notes can be selected and combined as desired.

<Additional note 1>
An order management system comprising a setting processing unit capable of variably setting a minimum number of orders accepted from users for each menu provided to users of a restaurant facility.

<Additional note 2>
The setting processing unit receives an operation from a user to select whether to set the minimum order quantity, and sets the minimum order quantity according to the user's operation.
Order management system described in Appendix 1.

<Additional note 3>
When the setting processing unit receives an operation from the user to set the minimum order quantity, the setting processing unit further receives an operation from the user to select a minimum order quantity of 2 or more for the minimum order quantity; setting said minimum order quantity according to;
Order management system described in Appendix 2.

<Additional note 4>
further comprising an order processing unit that executes a process of accepting the order from the user,
The order processing unit executes processing for permitting acceptance of orders from the user for the first menu for which the minimum order quantity has been set by the setting processing unit.
The order management system described in any of Appendixes 1 to 3.

<Additional note 5>
When the order processing unit receives an order for the first menu from the user for a first order number that is equal to or greater than the minimum order number, the order processing unit is configured to receive orders from the user for a second menu associated with the first menu. Execute a process that allows the acceptance of orders,
Order management system described in Appendix 4.

<Additional note 6>
The order processing unit executes a process for allowing acceptance of orders from the user that are less than or equal to the first number of orders for the second menu.
The order management system described in Appendix 5.

<Additional note 7>
When receiving an order from the user for a first menu with a first order quantity that is equal to or greater than the minimum order quantity, the setting processing unit is configured to optionally receive orders from the user regarding a second menu associated with the first menu. setting whether to allow acceptance of orders for the number of orders, or to allow acceptance of orders for only the first number of orders from the user;
The order management system described in any of Appendixes 1 to 6.

<Additional note 8>
When the minimum order quantity is set for the first menu, the setting processing unit further prohibits acceptance of orders for the first menu that are less than the minimum order quantity from the user only for the first order; or setting whether to prohibit the acceptance of orders for the first menu from the user that are less than the minimum order number for the first and subsequent orders;
The order management system described in any of Appendixes 1 to 7.

<Additional note 9>
An order management method in which one or more processors execute a process in which a minimum number of orders accepted from users can be variably set for each menu provided to users of a restaurant facility.

<Additional note 10>
An order support program for causing one or more processors to execute a process in which the minimum number of orders accepted from the users can be variably set for each menu provided to the users of the restaurant facility.

[Additional note 2 to the invention]
Hereinafter, an outline of the invention extracted from the second embodiment described above will be added. Note that each configuration and each processing function described in the following supplementary notes can be selected and arbitrarily combined. Further, each configuration and each processing function described in the following supplementary notes can be selected and arbitrarily combined with each configuration and each processing function shown in [Supplementary note 1 of the invention].

<Additional note 1>
For a second menu associated with a first menu provided to users of a food and beverage facility, only the number of orders from the user is allowed to be the same as the number of orders for the first menu, or the user An order management system that includes a setting processing unit that can set whether to permit acceptance of an arbitrary number of orders.

<Additional note 2>
The setting processing unit, based on a setting operation by a manager of the restaurant facility, allows acceptance of only the same number of orders from the users as the number of orders for the first menu for the second menu; Or, set whether to allow the acceptance of an arbitrary number of orders from the user;
Order management system described in Appendix 1.

<Additional note 3>
further comprising an order processing unit that executes a process of accepting the order from the user,
The order processing unit executes a process of permitting acceptance of orders for the second menu from the user when a first number of orders for the first menu is received from the user.
The order management system described in Appendix 1 or 2.

<Additional note 4>
When the setting processing unit sets the second menu to a first mode in which only the number of orders from the user is permitted to be the same as the number of orders for the first menu, the order processing unit: With respect to the second menu, execute a process to allow acceptance of orders only for the first number of orders from the user;
When the setting processing unit sets the second menu to a second mode that allows acceptance of an arbitrary number of orders from the user, the order processing unit sets the second menu to a second mode that allows acceptance of an arbitrary number of orders from the user. execute a process that allows the acceptance of an arbitrary number of orders from a person;
Order management system described in Appendix 3.

<Additional note 5>
When the second mode is set, a first input section for inputting the number of orders for the first menu is displayed in the display area of the first menu, and a second input for inputting the number of orders for the second menu. displaying the section in the display area of the second menu;
Order management system described in Appendix 4.

<Additional note 6>
The setting processing unit sets the user to be able to select any second menu from the plurality of second menus when the first menu is selected by the user.
The order management system described in any of Appendixes 1 to 5.

<Additional note 7>
One or more processors are permitted to accept only the same number of orders from users as the number of orders for the first menu for a second menu associated with the first menu provided to users of the restaurant facility. Or, an order management method that executes a process that can be set to allow acceptance of an arbitrary number of orders from the user.

<Additional note 8>
For a second menu associated with a first menu provided to users of a food and beverage facility, only the number of orders from the user is allowed to be the same as the number of orders for the first menu, or the user An order management program for causing one or more processors to execute a process that can be set to allow acceptance of an arbitrary number of orders.

[Additional note 3 to the invention]
Hereinafter, an outline of the invention extracted from the third embodiment described above will be added. Note that each configuration and each processing function described in the following supplementary notes can be selected and combined as desired. In addition, each configuration and each processing function described in the following supplementary notes can be selected and arbitrarily combined with each configuration and each processing function shown in [Additional Note 1 to the Invention] and [Additional Note 2 to the Invention]. be.

<Additional note 1>
Maintaining the association between the first menu and the second menu when an order for a first menu provided to a user of the restaurant facility and a second menu associated with the first menu is received from the user. An order management system comprising a setting processing unit capable of setting whether to output order information to a facility terminal, or to output order information in which the association between the first menu and the second menu has been canceled to the facility terminal.

<Additional note 2>
a first output mode in which the setting processing unit outputs the order information maintaining the association between the first menu and the second menu to the facility terminal based on a setting operation by a manager of the eating and drinking facility; setting a second output mode in which the order information with the first menu and the second menu disassociated is output to the facility terminal;
Order management system described in Appendix 1.

<Additional note 3>
a first output mode in which the setting processing unit outputs the order information maintaining the association between the first menu and the second menu to the facility terminal based on the types of the first menu and the second menu; or setting a second output mode in which the order information with the first menu and the second menu disassociated is output to the facility terminal;
The order management system described in Appendix 1 or 2.

<Additional note 4>
an order processing unit that receives orders from the user;
an output processing unit that outputs the order information to the facility terminal;
Furthermore,
When the order processing unit receives a plurality of orders each including the first menu and the second menu,
When the setting processing unit sets the first output mode, the output processing unit generates, in the facility terminal, the order information in which the first menu and the second menu are associated with each of the plurality of orders. output,
When the setting processing section sets the second output mode, the output processing section may cause the facility terminal to display the information regarding the total number of orders for each of the first menu and second menu included in the plurality of orders. Output order information,
The order management system described in Appendix 2 or 3.

<Additional note 5>
The order information is information regarding cooking instructions for the order.
The order management system described in any of Appendixes 1 to 4.

<Additional note 6>
When one or more processors receive an order from the user for a first menu to be provided to a user of a restaurant facility and a second menu associated with the first menu, the first menu and the Execute a process that can set whether to output order information with the association of the second menu maintained to the facility terminal, or output order information with the association of the first menu and the second menu canceled to the facility terminal. How to manage orders.

<Additional note 7>
Maintaining the association between the first menu and the second menu when an order for a first menu provided to a user of the restaurant facility and a second menu associated with the first menu is received from the user. executing a process on one or more processors that can set whether to output the ordered order information to the facility terminal, or to output the order information with the first menu and the second menu disassociated to the facility terminal; An order management program for

1: Order management system 2: Order management device 3: Facility terminal 4: Order terminal 21: Control section 22: Storage section 31: Control section 41: Control section 211: Display processing section 212: Reception processing section 213: Setting processing section 214 : Order processing unit 215 : Output processing unit 216 : Accounting processing unit 311 : Browser processing unit 411 : Browser processing unit D1 : Menu information D2 : Submenu information P1 : Menu registration page P2, P3 : Order page P4 : Order information

Claims (4)

a registration processing unit that registers a submenu in association with one main menu based on a registration operation by a manager of the restaurant on a registration screen for registering menus to be provided to users of the restaurant;
When an order for a main menu and a submenu associated with the main menu is received from the user, the order information is output to the facility terminal in a state where the main menu and the submenu are combined; Alternatively, on the registration screen that includes a designated item for specifying whether to output the order information to the facility terminal with the main menu and the submenu separated, a designation operation for the designated item is received from the administrator in advance. a setting processing unit that sets the output method of the order information ;
an output processing unit that outputs order information of the order to the facility terminal using the output method preset by the setting processing unit when an order is received from the user on an order screen for accepting orders;
An order management system equipped with further comprising an order processing unit that receives orders from the user,
When the order processing unit receives multiple orders for each of a main menu and a submenu associated with the main menu ,
When the setting processing unit sets an output method of outputting order information to a facility terminal with the main menu and the submenus together, the output processing unit outputs the main menu and the submenu for each order. Outputting the order information with the menu compiled to the facility terminal ,
When the setting processing unit sets an output method of outputting order information to a facility terminal with the main menu and the submenus separated, the output processing unit sets the main menu and the submenus included in each of the plurality of orders. separating the menu and the submenu and outputting the order information including the total number of each menu to the facility terminal ;
The order management system according to claim 1 . The order information is information regarding cooking instructions for the order.
The order management system according to claim 1 or 2 . one or more processors,
On a registration screen for registering menus to be provided to users of the food and beverage facility, registering a submenu in association with one main menu based on a registration operation by a manager of the food and beverage facility;
When an order for a main menu and a submenu associated with the main menu is received from the user, the order information is output to the facility terminal in a state where the main menu and the submenu are combined; Alternatively, on the registration screen that includes a specified item for specifying whether to output the order information to the facility terminal with the main menu and the submenu separated, a designation operation for the specified item is received from the administrator in advance. setting an output method for the order information;
When an order is received from the user on an order screen for accepting orders, outputting order information of the order to the facility terminal using the preset output method;
How to manage orders.

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