JP2022018531A - Order support system, order support method, and order support program - Google Patents

Abstract

To provide an order support system configured to prevent time required to provide food and drink to a user from being increased while improving work efficiency in a kitchen in a facility, an order support method, and an order support program.SOLUTION: An order support system includes: a reception processing unit which receives an order for food and drink; a determination processing unit which executes first determination processing for determining whether time elapsed from order reception has reached a set time, and second determination processing for determining whether the number of orders is equal to or larger than a set value; an output processing unit which can output order information on an output condition that the elapsed time has reached the set time or that the number of orders is equal to or larger than the set value; and a setting processing unit which executes modification processing to reduce at least any one of first set time corresponding to first food and drink and second set time corresponding to second food and drink in the case that an order for the second food and drink is received when the above output condition corresponding to the order for first food and drink is not satisfied.SELECTED DRAWING: Figure 14

Description

The present invention relates to an order support system, an order support method, and an order support program for accepting orders for food and drink that can be provided at a facility.

In facilities such as restaurants, for example, when the customer service staff receives an order from the user, the order details are transmitted to the kitchen, the kitchen staff cooks according to the order, and the customer service staff prepares the cooked food. Serve to. Conventionally, a technique for supporting kitchen staff by displaying an ordered dish in a video in a kitchen of a restaurant has been proposed (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2018-128979

At the facility, the staff conveys the order information to the kitchen in consideration of the work efficiency of the cooking work in the kitchen and the time (required time) for providing the ordered product to the user. Here, when an order is received from a plurality of users, the staff can collectively transmit the plurality of order information to the kitchen, so that the kitchen can efficiently perform the cooking work. However, if the work efficiency of the kitchen is given too much priority, a plurality of order information that has not been transmitted to the kitchen will be accumulated, and there will be a problem that the time to provide to the user will be delayed.

An object of the present invention is to provide an order support system, an order support method, and an order support program capable of improving the work efficiency of a kitchen in a facility and suppressing a delay in the time for providing food and drink to a user. It is in.

The order support system according to the present invention sets a reception processing unit that accepts food and drink orders from users of facilities that provide food and drink, and an elapsed time from the time when the reception processing unit accepts food and drink orders. The first determination process for determining whether or not the time has been reached and the second determination process for determining whether or not the number of orders for food and drink received by the reception processing unit is equal to or greater than the set number are executed. It is possible to output the order information corresponding to the order received by the reception processing unit on the condition that the determination processing unit and the elapsed time have reached the set time or the number of orders is equal to or greater than the set number. When the output condition corresponding to the order of the first food and drink received by the output processing unit and the reception processing unit is not satisfied, and the order of the second food and drink is received by the reception processing unit, the said A setting processing unit for executing a change process for shortening at least one of a first set time corresponding to the first food and drink and a second set time corresponding to the second food and drink is provided.

The order support method according to the present invention is a reception step for accepting an order for food and drink from a user of a facility that provides food and drink, and an elapsed time from the time when the order for food and drink is received by the reception step is set to a set time. A determination step for executing a first determination process for determining whether or not the food has been reached, and a second determination process for determining whether or not the number of orders for food and drink received by the reception step is equal to or greater than the set number. An output step capable of outputting order information corresponding to an order accepted by the reception step, provided that the elapsed time has reached the set time or the number of orders is equal to or greater than the set number. When the output condition corresponding to the order of the first food and drink received by the reception step is not satisfied and the order of the second food and drink is received by the reception step, the first food and drink corresponding to the first food and drink is supported. 1 is a method of executing a setting step of executing a change process for shortening at least one of a set time and a second set time corresponding to the second food and drink by one or a plurality of processors.

The order support program according to the present invention has a reception step for accepting food and drink orders from users of facilities that provide food and drink, and an elapsed time from the time when the food and drink order is received by the reception step is set as a set time. A determination step for executing a first determination process for determining whether or not the food has been reached, and a second determination process for determining whether or not the number of orders for food and drink received by the reception step is equal to or greater than the set number. An output step capable of outputting order information corresponding to an order received by the reception step, provided that the elapsed time has reached the set time or the number of orders is equal to or greater than the set number. When the output condition corresponding to the order of the first food and drink received by the reception step is not satisfied, and the order of the second food and drink is received by the reception step, the first food and drink corresponding to the first food and drink is supported. 1 is a program for causing one or more processors to execute a setting step for executing a change process for shortening at least one of a set time and a second set time corresponding to the second food and drink.

INDUSTRIAL APPLICABILITY According to the present invention, an order support system, an order support method, and an order support program capable of improving the work efficiency of a kitchen in a facility and suppressing a delay in the time for providing food and drink to a user are provided. ..

FIG. 1 is a block diagram showing a configuration of an order support system according to an embodiment of the present invention. FIG. 2 is a diagram showing an example of product information used in the order support system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of order acceptance information used in the order support system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of output condition information used in the order support system according to the embodiment of the present invention. FIG. 5 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 6 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 7 is a diagram showing a display example in the order support system according to the embodiment of the present invention. FIG. 8 is a diagram showing an example of output condition information used in the order support system according to the embodiment of the present invention. FIG. 9 is a diagram showing an example of a method of calculating a change setting time in the order support system according to the embodiment of the present invention. FIG. 10 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of an order slip in the order support system according to the embodiment of the present invention. FIG. 14 is a flowchart showing an example of an order support process executed by the order support system according to the embodiment of the present invention. FIG. 15 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 16 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention. FIG. 17 is a diagram showing an example of setting information used in the order support system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings for the purpose of understanding the present invention. The following embodiments are examples that embody the present invention, and do not limit the technical scope of the present invention.

[Order support system 1]
As shown in FIG. 1, the order support system 1 according to the embodiment of the present invention includes an order support device 2, an order terminal 3, and a kitchen terminal 4. The order support device 2, the order terminal 3, and the kitchen terminal 4 can communicate with each other via a communication network N such as the Internet, LAN, WAN, or a public telephone line. A plurality of order support devices 2, an order terminal 3, and a kitchen terminal 4 may be provided.

The order terminal 3 is installed at each table (seat, room) of a facility that can provide food and drink, such as a restaurant and a karaoke shop. The order terminal 3 is an operation terminal (self-order terminal, tabletop terminal, etc.) that can be operated by the user of the facility to place an order for desired food and drink. The order terminal 3 may be an operation terminal (facility terminal) operated by the customer service staff of the facility, and may be an operation terminal (handy terminal or the like) for inputting an order received from the user by the customer service staff. Further, the order terminal 3 may be a user terminal (smartphone or the like) owned by the user, and may be an operation terminal in which the user accesses the website of the facility and inputs an order for desired food or drink. .. That is, the order terminal 3 includes various operation terminals capable of accepting the user's order for food and drink.

The order support device 2 receives an order from the order terminal 3 and outputs the order information to the kitchen terminal 4. The order support device 2 may be installed in the facility or may be installed outside the facility and perform data communication with the order terminal 3 and the kitchen terminal 4 via the communication network N.

Similar to the ordering terminal 3, the kitchen terminal 4 is installed in a facility that can provide food and drink, such as a restaurant and a karaoke shop. The kitchen terminal 4 acquires order information from the order support device 2 and outputs (prints or displays) an order slip on which the order information is displayed.

In the present embodiment, the order support device 2 alone corresponds to the order support system according to the present invention, but the order support system according to the present invention is one or more of the order support device 2, the order terminal 3, and the kitchen terminal 4. It may include the components of. For example, when a plurality of components of the order support device 2, the order terminal 3, and the kitchen terminal 4 cooperate to perform various order support processes (see FIG. 14) described later, the processes are shared and executed. It is possible to regard a system including a plurality of components for executing the above as an order support system according to the present invention. For example, the order support system according to the present invention may be configured by the order support device 2 and the kitchen terminal 4.

In the following, an order terminal 3 is installed at each table of a restaurant that provides food and drink, one or more users who use each table input an order to the order terminal 3, and the order support device 2 is an order terminal 3. A configuration in which an order is acquired from the kitchen terminal 4 and the order information is output from the kitchen terminal 4 will be described as an example. The restaurant is an example of the facility of the present invention.

[Order support device 2]
As shown in FIG. 1, the order support device 2 includes a control unit 21, a storage unit 22, an operation display unit 23, a communication I / F 24, and the like. The order support device 2 may be an information processing device such as a tablet terminal or a personal computer. Further, various processes executed by the order support device 2 may be distributed and executed by one or a plurality of processors.

The communication I / F 24 connects the order support device 2 to the communication network N by wire or wirelessly, and follows a predetermined communication protocol with external devices such as the order terminal 3 and the kitchen terminal 4 via the communication network N. It is a communication interface for executing data communication.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 22 is a non-volatile storage unit such as an HDD (Hard Disk Drive) or SSD (Solid State Drive) that stores various types of information. Specifically, the storage unit 22 includes the product information D1, the order acceptance information D2, and the output condition information D3. FIG. 2 is a diagram showing an example of product information D1, FIG. 3 is a diagram showing an example of order acceptance information D2, and FIG. 4 is a diagram showing an example of output condition information D3.

Product information D1 is information (menu information) regarding products (food and drink) that can be provided at a restaurant. As shown in FIG. 2, the product information D1 includes information such as a product ID, a product name, an amount of money, and an image. The product ID is identification information for food and drink. The product name is the name of food and drink. The image is a photograph or an illustration showing the food or drink. In this embodiment, for convenience, the image is represented by an image name.

Further, information on a plurality of products is registered in the product information D1 for each category (genre) of the menu. For example, the food and drink with the product ID "A ..." is a product included in the "set meal menu" category, and the product with the product ID "B ..." is included in the "one item (aracult) menu" category. A product with a product ID "C ..." is a product included in the "desert menu" category, and a product with a product ID "D ..." is a product included in the "drink menu" category. be. Each category includes multiple specific foods and drinks. For example, the "set meal menu" includes "daily set meal", "sashimi set meal", "boiled fish set meal" and the like.

The product information D1 is registered in advance by the manager of the restaurant and is appropriately updated as necessary. For example, the manager of the restaurant can access the menu registration page managed by the order support device 2 to register and edit the product information D1.

The order acceptance information D2 is information regarding an order received from the user via the order terminal 3. As shown in FIG. 3, the order acceptance information D2 includes information such as a table number, the number of users, an order number, an ordered product, and an order quantity.

The table number is identification information that identifies the table that has received the order. The number of users is the number of users who use the table. The information on the number of users is included in the information acquired from the ordering terminal 3. The information on the number of users may be included in information acquired from a facility terminal (not shown) operated by the staff of the restaurant, a management terminal (not shown) that manages reservations, and the like. For example, when the customer service staff asks the number of users from the user when guiding the user who came to the restaurant to the table, the table number and the number of users are input to the facility terminal. When the control unit 21 acquires each information of the table number and the number of users from the facility terminal, the control unit 21 registers the table number and the number of users in the order reception information D2 in association with each other. In addition, when the user registers the number of users when making a reservation for a restaurant, the facility terminal acquires user information (user name, number of users, etc.) from the management terminal, and uses the user information and the user. Associate with the table number of the table assigned to the person. When the control unit 21 acquires each information of the table number and the number of users from the facility terminal, the control unit 21 registers the table number and the number of users in the order reception information D2 in association with each other.

The order number is identification information that identifies the user's order. The control unit 21 registers, for example, a number (order number) in the order reception information D2 in the order in which orders are received from the user, that is, in the order in which orders are received from the order terminal 3. The ordered product is information indicating the contents of the order. In the ordered product, the product name of the product (food and drink) selected by the user among the product names included in the product information D1 is registered. The order number is associated with each ordered product.

The number of orders is information indicating the number of orders for each food and drink. For example, when the control unit 21 receives an order for "daily set meal 2 points" in the table with the table number "3", "2" is registered in the number of orders corresponding to the "daily set meal". After that, when the control unit 21 receives an order for "sashimi set meal 1 point" and "daily set meal 1 point" in the table of the table number "2", "1" is registered in the number of orders for each ordered product. When a plurality of the same products are accepted in the same table, the total number of orders is registered in the number of orders of the ordered products.

The control unit 21 registers the order acceptance information D2 every time an order is accepted from the order terminal 3. Information at the current time is registered in the order acceptance information D2, and the information is updated in real time. The order acceptance information D2 may be used as order history information that can be viewed by the user on the order terminal 3, or may be used for accounting processing of the user's usage fee. Further, the order acceptance information D2 may be deleted when the accounting process is completed.

The output condition information D3 is information regarding a condition (output condition) for outputting the order information corresponding to the order received from the user to the kitchen terminal 4. As shown in FIG. 4, the output condition information D3 includes information such as an order number, a table number, an ordered product, an order quantity, an elapsed time, a set number, a set time, and a change set time. Further, in the output condition information D3, the order information of the order received by the order support device 2 via the order terminal 3 and before being output to the kitchen terminal 4 is registered. That is, the output condition information D3 stores the order information of the order received by the order support device 2 until it is output to the kitchen terminal 4. Each information of the order acceptance information D2 is registered in the order number, the table number, the ordered product, and the number of orders in the output condition information D3.

The elapsed time is information indicating the elapsed time from the time when the user's order is received. When the control unit 21 receives an order from the order terminal 3, the control unit 21 starts measuring the time and registers the elapsed time at the present time in the output condition information D3. For example, when the control unit 21 receives an order for "daily set meal 2 points" in the table with the table number "3", the control unit 21 registers the elapsed time "t3" from the reception of the order to the current time. Further, for example, when the control unit 21 receives an order for "sashimi set meal 1 point" and "daily set meal 1 point" in the table of the table number "2", the elapsed time "t2" from the reception of the order to the current time. To register each. When a plurality of orders are input at the same time in one table, the same elapsed time is registered for each ordered product. Further, when a plurality of orders are input at different timings in one table, different elapsed times are registered for each ordered product. The elapsed time is updated in real time.

The set number is an example of an output condition (second output condition) for outputting the order information of the order received by the order support device 2 via the order terminal 3 to the kitchen terminal 4, and is a threshold value for the order number. .. Specifically, the control unit 21 outputs the order information to the kitchen terminal 4 on condition that the number of orders for food and drink by the user reaches the set number. The set number is set to, for example, two or more. Here, as an example, it is assumed that the set number is set to "5" (N1 = 5). In the example shown in FIG. 4, since the total number of orders (4 pieces) is less than the set number "5" at present, "daily set meal 2 points" and "sashimi set meal 1 point" included in the output condition information D3. , And each order information of "daily set meal 1 point" is not output to the kitchen terminal 4.

The number of orders may be the number of orders for one order or the total number of orders for a plurality of orders. Further, the set number may be set for the number of orders for one order, or may be set for the total number of orders. Further, the control unit 21 waits for the output of the order information until the total number of orders received from each of the plurality of users who use different tables in the restaurant becomes equal to or more than the set number. That is, the control unit 21 outputs order information when the total number of a plurality of orders reaches the set number regardless of the attributes of the table. Further, the number of orders may be the total number of orders for menus (food and drink) having the same content or type, or the total number of orders for menus (food and drink) having the same or different content or type. ..

Further, the set number may be set for each content or type of food and drink. For example, the set number may be set to "6" for the "daily set meal" and the set number may be set to "3" for the "sashimi set meal". In this case, the control unit 21 waits until the number of orders (total number of orders) of the "daily set meal" becomes 6 or more, and when the number of orders becomes 6 or more, the order information of the "daily set meal" is sent to the kitchen terminal. Output to 4. Further, the control unit 21 waits until the number of orders for the "sashimi set meal" becomes 3 or more, and outputs the order information for the "sashimi set meal" to the kitchen terminal 4 when the number of orders becomes 3 or more.

The set time is an example of an output condition (first output condition) for outputting the order information of the order received by the order support device 2 via the order terminal 3 to the kitchen terminal 4, and is a threshold value for the elapsed time. .. Specifically, the control unit 21 outputs the order information to the kitchen terminal 4 on condition that the elapsed time from the time when the user's order for food and drink is received reaches the set time. For example, when the elapsed time "t3" from the time when the order for "daily set meal 2 points" is received reaches the set time "T1" (for example, 3 minutes), the control unit 21 "daily set meal 2 points". The order information of is output to the kitchen terminal 4. Further, for example, when the elapsed time "t2" from the time when the order of "sashimi set meal 1 point" and "daily set meal 1 point" is received reaches the set time "T1", the control unit 21 "sashimi". The order information of "1 set meal" and "1 daily set meal" is output to the kitchen terminal 4. In the example shown in FIG. 4, since none of the elapsed times “t3” and “t2” has reached the set time “T1” at present, the “daily set meal 2 points” and “sashimi” included in the output condition information D3. The order information of "1 set meal" and "1 daily set meal" is not output to the kitchen terminal 4.

The set time may be set for each content or type of food and drink. For example, the set time may be set to "3 minutes" for the "daily set meal" and the set time may be set to "1 minute" for the "sashimi set meal". In this case, the control unit 21 waits until the elapsed time from the time when the order for the "daily set meal" is received reaches 3 minutes, and when the elapsed time reaches 3 minutes, the order information of the "daily set meal" is input. Output to the kitchen terminal 4. Further, the control unit 21 waits until the elapsed time from the time when the order for the "sashimi set meal" is received reaches 1 minute, and when the elapsed time reaches 1 minute, the order information of the "sashimi set meal" is sent to the kitchen. Output to terminal 4. In the example shown in FIG. 4, a common time "T1" is set as the set time.

The change set time is information indicating the set time after the change by changing (shortening) the set time, and is a threshold value after the change with respect to the elapsed time. The change setting time is set by a process of the control unit 21 described later. When the change set time is set, the control unit 21 outputs order information to the kitchen terminal 4 on condition that the elapsed time from the time when the user's food and drink order is received reaches the change set time. do. In the example shown in FIG. 4, the set time "T1" corresponding to the "daily set meal 2 points" of the table number "3" is shortened to "T11", and corresponds to the "daily set meal 1 point" of the table number "2". The set time "T1" has been shortened to "T12". The method of setting the change setting time will be described later.

The control unit 21 registers the order information in the order reception information D2 and the output condition information D3 every time the user's order is received, and the first output condition or the second output condition is satisfied and the order information is stored in the kitchen terminal. The order information is deleted from the output condition information D3 every time the output is made to 4. In the order acceptance information D2, the order information is accumulated as history information.

As another embodiment, a part or all of the information such as the product information D1, the order acceptance information D2, and the output condition information D3 is stored in the order terminal 3 or the server accessible from the order support device 2. You may. In this case, the control unit 21 of the order support device 2 may acquire the information from the order terminal 3 or the server and execute each process such as the order support process (see FIG. 14) described later.

The storage unit 22 also stores data such as a top screen (see FIG. 5), a menu screen (see FIG. 6), an order screen (see FIG. 7), and an accounting screen (not shown) displayed on the order terminal 3. Will be done.

Further, the storage unit 22 stores a control program such as an order support program for causing the control unit 21 to execute the order support process (see FIG. 14) described later. For example, the order support program is non-temporarily recorded on a computer-readable recording medium such as USB, CD or DVD, and is electrically connected to the order support device 2 as a USB drive, CD drive or DVD drive. It is read by a reading device (not shown) such as, and stored in the storage unit 22. Further, the order support program may be downloaded from a server accessible from the order support device 2 and stored in the storage unit 22.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 21 controls the order support device 2 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

By the way, in a restaurant, the staff transmits the order information to the kitchen in consideration of the work efficiency of the cooking work in the kitchen and the time (required time) for providing the ordered product to the user. Here, when an order is received from a plurality of users, the staff can collectively transmit the plurality of order information to the kitchen, so that the kitchen can efficiently perform the cooking work. However, if the work efficiency of the kitchen is given too much priority, a plurality of order information that has not been transmitted to the kitchen will be accumulated, and there will be a problem that the time to provide to the user will be delayed. On the other hand, in the order support device 2 according to the present embodiment, it is possible to improve the work efficiency of the kitchen in the restaurant and suppress the delay in the time for providing the food and drink to the user.

Specifically, as shown in FIG. 1, the control unit 21 includes an acquisition processing unit 211, a reception processing unit 212, a measurement processing unit 213, a calculation processing unit 214, a determination processing unit 215, an output processing unit 216, and a setting processing unit. Includes various processing units such as 217. The control unit 21 executes various processes according to the order support program on the CPU, so that the acquisition processing unit 211, the reception processing unit 212, the measurement processing unit 213, the calculation processing unit 214, and the determination processing unit 215 , Output processing unit 216, and setting processing unit 217. Further, a part or all the processing unit included in the control unit 21 may be composed of an electronic circuit. The order support program may be a program for making a plurality of processors function as the various processing units.

The setting processing unit 217 sets the set time, which is a threshold value corresponding to the first output condition, and the set number, which is a threshold value corresponding to the second output condition. Specifically, the setting processing unit 217 sets the set number, which is a threshold value corresponding to the second output condition for outputting the order information to the kitchen terminal 4, to a predetermined number (a number of 2 or more). The setting processing unit 217 registers the set number of the set in the output condition information D3 (see FIG. 4). Further, the setting processing unit 217 sets the set time, which is a threshold value corresponding to the first output condition for outputting the order information to the kitchen terminal 4, to a predetermined time. The setting processing unit 217 registers the set time in the output condition information D3 (see FIG. 4). For example, the setting processing unit 217 sets the set number to "5" (N1 = 5) and sets the set time to "3 minutes" (T1 = 3 minutes). The setting processing unit 217 may set the set number and the set time based on a predetermined condition (described later), or set the set number and the set time based on the setting operation by the restaurant administrator. You may.

The acquisition processing unit 211 acquires information on the number of users (number of users) who use the restaurant and information on the table number of the table used by the user. For example, when the customer service staff asks the number of users when guiding the user who came to the restaurant to a predetermined table, the table number and the number of users are input to the facility terminal. The acquisition processing unit 211 acquires each information of the table number and the number of users from the facility terminal. In addition, when the user registers the number of users when making a reservation for a restaurant, the facility terminal acquires user information (user name, number of users, etc.) from the management terminal, and uses the user information and the user. The table number of the table assigned to the person is associated with each other and registered in the reservation management ledger. The acquisition processing unit 211 acquires each information of the table number and the number of users from the reservation management ledger. When the acquisition processing unit 211 acquires each information of the table number and the number of users, the acquisition processing unit 211 registers the table number and the number of users in association with each other in the order reception information D2 (see FIG. 3).

When each information of the table number corresponding to the table and the number of users is registered in the order acceptance information D2, the control unit 21 permits the acceptance of orders from the users of the table. For example, the control unit 21 causes the order terminal 3 to display the top screen and the like shown in FIG. The control unit 21 displays a top page corresponding to the top screen (see FIG. 5), a menu page corresponding to the menu screen (see FIG. 6), an order page corresponding to the order screen (see FIG. 7), and an accounting screen (not shown). By generating corresponding accounting pages and transmitting the information of these pages to the order terminal 3, it is possible to display each page on the order terminal 3.

On the top screen shown in FIG. 5, menu buttons M1 for each category (“set meal”, “one item (à la carte)”, “dessert”, “drink”) are displayed. On the menu screen shown in FIG. 6, information on specific foods and drinks included in the category of the top screen shown in FIG. 5 is displayed. For example, information such as "daily set meal", "sashimi set meal", "boiled fish set meal", and "..." is displayed on the menu screen of the "set meal menu" (see FIG. 6). If a plurality of foods and drinks do not fit on one page on the menu screen, they are displayed over the plurality of pages. For example, when the user selects "Next" on the menu screen, the menu screen on the next page is displayed.

Further, on the menu screen shown in FIG. 6, the menu button M1 on the top screen shown in FIG. 5 and a plurality of food and drink information (image M3, product name M4, amount of money, etc.) displayed in the menu column M2 are displayed. The menu. The image M3 represents an image of food and drink, and has a function as a selection button for the user to select food and drink. Further, the menu screen has a favorite page button M5 for moving to a favorite page, an order page button M6 for moving to an order screen (see FIG. 7), and an accounting button M7 for moving to an accounting screen. included.

Further, on the order screen shown in FIG. 7, a list of foods and drinks selected by the user on the menu screen is displayed. The order screen includes an order confirmation button M8 for confirming the ordered food and drink listed. On the order screen, the user performs an operation of confirming the order of the selected food or drink by pressing the order confirmation button M8, an operation of changing or deleting the quantity of the selected food or drink, and the like.

In this way, when ordering food and drink using the order terminal 3, the user selects a desired food and drink on the menu screen and performs an operation of confirming the order of the food and drink selected on the order screen. ..

The reception processing unit 212 accepts operations from the user on various screens displayed on the order terminal 3. For example, the reception processing unit 212 accepts a user's selection operation (touch operation, etc.) on each screen shown in FIGS. 5 to 7. The reception processing unit 212 is an example of the reception processing unit of the present invention.

For example, when the user selects the "set meal menu" on the top screen shown in FIG. 5, the reception processing unit 212 accepts the category selection operation. In this case, the control unit 21 causes the order terminal 3 to display the menu screen shown in FIG. 6 according to the category selection operation. Further, for example, when the user selects "daily set meal" on the menu screen shown in FIG. 6, the reception processing unit 212 accepts the product selection operation. Further, for example, when the user performs an operation of confirming the order (pressing operation of the order confirmation button M8) on the order screen shown in FIG. 7, the reception processing unit 212 accepts the order confirmation operation. Here, when the reception processing unit 212 accepts the order confirmation operation by the user, the reception processing unit 212 accepts the order of the user. For example, when the reception processing unit 212 selects food and drink for a table of a user group including a plurality of users and then performs an order confirmation operation, the user. Accept group orders. When each user in the user group individually performs a product selection operation and an order confirmation operation, the reception processing unit 212 accepts an order for each user. That is, one order received by the reception processing unit 212 may include one food or drink of one user, or may include a plurality of food or drink of one or a plurality of users.

Further, when the reception processing unit 212 receives the user's order, the reception processing unit 212 associates the order number and the information of the ordered product with the table number of the table used by the user, and outputs the order reception information D2 (see FIG. 3). Register in the condition information D3 (see FIG. 4). A table number is associated with each order terminal 3 in advance, and the order received from the order terminal 3 by the reception processing unit 212 includes information on the table number. Therefore, the reception processing unit 212 can grasp the table number corresponding to each order.

The measurement processing unit 213 measures the elapsed time for each order received by the reception processing unit 212. Specifically, the measurement processing unit 213 starts measuring the time when the reception processing unit 212 receives the order. For example, when the reception processing unit 212 receives an order for "daily set meal 2 points" as an order corresponding to the table with the table number "3", the measurement processing unit 213 receives the order and the elapsed time from the reception to the current time. "T3" is registered in the output condition information D3. Further, since the order is made for each table, for example, when a plurality of foods and drinks are ordered at one table, the measurement processing unit 213 measures the elapsed time corresponding to the plurality of orders. For example, when the reception processing unit 212 receives an order for "sashimi set meal 1 point" and "daily set meal 1 point" as an order corresponding to the table of table number "2", the measurement processing unit 213 receives the order of table number "2". The same time "t2" is registered as the elapsed time corresponding to each ordered product corresponding to. When the order information of the order is output to the kitchen terminal 4, the measurement processing unit 213 ends the measurement of the elapsed time corresponding to the order.

The calculation processing unit 214 calculates the number of orders for the order received by the reception processing unit 212. Specifically, the calculation processing unit 214 calculates the total number of orders received so far each time the reception processing unit 212 receives an order for food and drink. That is, the number of orders is the food and drink accumulated in the output condition information D3 between the time when the reception processing unit 212 receives the order for the food and drink and the time when the order information of the order is output to the kitchen terminal 4. Equivalent to the total number of orders.

For example, when the reception processing unit 212 receives an order for "daily set meal 2 points" in the table of the table number "3", the calculation processing unit 214 calculates "2" as the number of orders. Subsequently, before the order information of the "daily set meal 2 points" is output to the kitchen terminal 4, the reception processing unit 212 sets the "sashimi set meal 1 point" and the "daily set meal 1 point" in the table of the table number "2". When the order is received, the calculation processing unit 214 calculates "4" as the total number of orders. Further, before the order information of the "daily set meal 2 points" and the order information of the "sashimi set meal 1 point" and the "daily set meal 1 point" are output to the kitchen terminal 4, the reception processing unit 212 sets the table number "4". When the order of "daily set meal 2 points", "sashimi set meal 1 point", and "beer 3 points" is received in the table, the calculation processing unit 214 calculates "10" as the total number of orders.

The calculation processing unit 214 may calculate the number of orders according to the content or type of food and drink. Specifically, the calculation processing unit 214 calculates the total number of orders for foods and drinks that affect the work efficiency of the kitchen. For example, the calculation processing unit 214 calculates the number of orders except for the drink menu. In the above example, when the reception processing unit 212 accepts orders for "daily set meal 2 points", "sashimi set meal 1 point", and "beer 3 points" at the table of table number "4", the calculation processing unit 214 , "7" is calculated as the total number of orders excluding "beer".

In this way, the calculation processing unit 214 adds the number of orders until the order information of the order received by the reception processing unit 212 is output to the kitchen terminal 4. Then, when the order information is output to the kitchen terminal 4, the calculation processing unit 214 resets the calculated total number of orders. The calculation processing unit 214 is an example of the calculation processing unit of the present invention.

The determination processing unit 215 executes a first determination process for determining whether or not the elapsed time from the time when the order for food and drink is received by the reception processing unit 212 has reached the set time. In FIG. 8, the reception processing unit 212 receives an order for “daily set meal 2 points” with a table number “3”, and the measurement processing unit 213 measures the elapsed time t3 from the time when the order is received to the current time. An example of the state output condition information D3 is shown. Further, here, the case where the setting processing unit 217 sets the set time “T1” is shown. In the case of the example shown in FIG. 8, the determination processing unit 215 determines whether or not the elapsed time t3 from the time when the order is received reaches the set time T1.

In addition, the determination processing unit 215 executes a second determination process for determining whether or not the number of orders for food and drink received by the reception processing unit 212 is equal to or greater than the set number. In FIG. 8, the output condition information D3 in a state where the reception processing unit 212 accepts an order for “daily set meal 2 points” with a table number “3” and the calculation processing unit 214 calculates the order number “2” for the order. An example is shown. Further, here, the case where the setting processing unit 217 sets the set number "N1" is shown. In the case of the example shown in FIG. 8, the determination processing unit 215 determines whether or not the order quantity “2” of the order is equal to or greater than the set number N1. The determination processing unit 215 executes the first determination process and the second determination process each time an order is received by the reception processing unit 212. The determination processing unit 215 is an example of the determination processing unit of the present invention.

The output processing unit 216 stores order information corresponding to the order received by the reception processing unit 212 on the condition that the elapsed time reaches the set time or the number of orders is equal to or greater than the set number. Output to 4. That is, the output processing unit 216 outputs the order information to the kitchen terminal 4 based on the determination results of the first determination process and the second determination process by the determination processing unit 215. In the example shown in FIG. 8, the output processing unit 216 “daily set meal 2” when the elapsed time t3 reaches the set time T1 or when the order quantity “2” is the set number N1 or more. The order information of "point" is output to the kitchen terminal 4. For example, when the set number is set to "5", the elapsed time t3 is the set time T1 without accepting other orders after the reception processing unit 212 has received an order for "daily set meal 2 points". When it reaches, the output processing unit 216 outputs the order information of "daily set meal 2 points" to the kitchen terminal 4 at that time. Further, for example, when the set number is set to "2", when the reception processing unit 212 receives an order for "daily set meal 2 points", the output processing unit 216 outputs "daily set meal 2 points". The order information of "" is output to the kitchen terminal 4.

As described above, the output processing unit 216 is accepted by the reception processing unit 212 when any of the output conditions of the first output condition for the elapsed time and the second output condition for the number of orders is satisfied. The order information corresponding to the ordered order is output to the kitchen terminal 4.

Further, the output processing unit 216 outputs the order information F1 regarding the order received by the reception processing unit 212 to the kitchen terminal 4. Specifically, the output processing unit 216 outputs the order information F1 including the order contents of the food and drink ordered by the user, the table number of the table used by the user, and the order number to the kitchen terminal 4. .. The order information F1 may include an order date and time (receipt date and time). Further, the output processing unit 216 outputs (prints or displays) an order form including the order contents, the table number, and the order number from the kitchen terminal 4. The output processing unit 216 may display the order information and the reception time when the reception processing unit 212 has received the order on the order form. The output processing unit 216 is an example of the output processing unit of the present invention.

Here, the setting processing unit 217 can execute the change processing for shortening the setting time.

For example, when an order for at least one food or drink is received by the reception processing unit 212, and before the output condition corresponding to the food or drink order is satisfied, the reception processing unit 212 accepts another food or drink. When the order is received, the setting processing unit 217 executes the change processing. For example, when the set number is set to "5" and the set time is set to "T1", the reception processing unit 212 places an order for "daily set meal 2 points" with table number "3". After the reception (see FIG. 8), before the elapsed time t3 reaches the set time "T1", the reception processing unit 212 further sets the "sashimi set meal 1 point" and the "daily set meal 1 point" of the table number "2". When the order is received (see FIG. 4), the change process for shortening the set time T1 is executed. The setting processing unit 217 has a set time T1 corresponding to the "daily set meal 2 points" of the table number "3", a set time T1 corresponding to the "sashimi set meal 1 point" of the table number "2", and a table number "2". A change process for shortening at least one of the set times T1 corresponding to the "daily set meal 1 point" is executed. In the example shown in FIG. 4, the setting processing unit 217 changes the set time T1 corresponding to the "daily set meal 2 points" of the table number "3" to the change set time T11 (T11 <T1), and sets the table number "2". The set time T1 corresponding to the "daily set meal 1 point" is changed to the change set time T12 (T12 <T1). Further, the setting processing unit 217 does not change the set time T1 corresponding to the "sashimi set meal 1 point" of the table number "2". The setting processing unit 217 may set the change setting times T11 and T12 to the same time or may set them to different times.

As a result, when the elapsed time t3 reaches the change set time T11, which is shorter than the set time T1, the output processing unit 216 has order information corresponding to the order of the "daily set meal 2 points" of the table number "3". Is output to the kitchen terminal 4, and when the elapsed time t2 reaches the change set time T12, which is shorter than the set time T1, the order information corresponding to the order of the "daily set meal 1 point" of the table number "2" is output. Output to the kitchen terminal 4. Further, the output processing unit 216 outputs the order information corresponding to the order of the "sashimi set meal 1 point" of the table number "2" to the kitchen terminal 4 when the elapsed time t2 reaches the set time T1. As a result, when the number of received orders increases, a plurality of order information can be output to the kitchen terminal 4 at an early stage, so that it is possible to prevent the order information that has not been transmitted to the kitchen from accumulating. ..

Further, since the set time can be changed for each order, for example, a plurality of order information of the same menu can be collectively output to the kitchen terminal 4 in consideration of the work efficiency of the kitchen. Specifically, as shown in the timetable shown in FIG. 9, the setting processing unit 217 sets the change setting time corresponding to the "daily set meal 2 points" of the table number "3" to "T11". The change setting time T12 corresponding to the "daily set meal 1 point" of the table number "2" is set to "T11- (t3-t2)". In other words, when the setting processing unit 217 sets the shortening time of the set time T1 corresponding to the "daily set meal 2 points" of the table number "3" to "TA", the setting processing unit 217 sets the "daily set meal 1" of the table number "2". The shortened time TB of the set time T1 corresponding to the "point" is set to "TA + (t3-t2)". As a result, the output timing of the order information of the "daily set meal 2 points" of the table number "3" and the order information of the "daily set meal 1 point" of the table number "2" can be matched. It can be output to the kitchen terminal 4 collectively (at the same time). Therefore, in the kitchen, daily set meals for three people can be cooked and prepared together. Further, in this case, the order information of the "daily set meal 2 points" of the table number "3" and the order information of the "daily set meal 1 point" of the table number "2" are first output to the kitchen terminal 4, and then. In addition, the order information corresponding to the order of "1 sashimi set meal" with the table number "2" can be output to the kitchen terminal 4 to distribute multiple order information, so that the kitchen is prevented from becoming busy. be able to.

In this way, the setting processing unit 217 may set the change setting time T12 to a time shorter than the change setting time T11. That is, the set time T1 is set for the first food and drink (“daily set meal 2 points” of the table number “3”), and for the second food and drink (“daily set meal 1 point” of the table number “2”). When the set time T1 is set, the setting processing unit 217 shortens the change set time T12 corresponding to the second food and drink to a shorter time than the change set time T11 corresponding to the first food and drink. May be good. As a result, the order information of the order received later can be output to the kitchen terminal 4 at the same time as the order information of the order received earlier. Alternatively, the order information of the order received later can be output to the kitchen terminal 4 earlier than the order information of the order received earlier. The setting processing unit 217 may shorten the change setting time T11 corresponding to the first food and drink to a shorter time than the change setting time T12 corresponding to the second food and drink. As a result, the order information of the previously received order can be output to the kitchen terminal 4 more quickly.

Further, the setting processing unit 217 changes the set time corresponding to the food and drink whose order number is equal to or more than the threshold value among the orders received by the reception processing unit 212, and sets the set time corresponding to the food and drink whose order number is less than the threshold value. The configuration may not be changed. When the threshold value is set to, for example, "3", in the above example (see FIG. 4), the "daily set meal" is 3 points, so that the setting processing unit 217 sets the set time corresponding to the "daily set meal". Change T1 and do not change the set time T1 corresponding to the "sashimi set meal" in which the number of orders is less than the threshold value. As a result, the order information can be output to the kitchen terminal 4 at an early stage for the food and drink with a large number of orders.

Further, the setting processing unit 217 may change the set time corresponding to each of a plurality of foods and drinks included in the order of the same table among the orders received by the reception processing unit 212. In the above example (see FIG. 4), the "sashimi set meal 1 point" of the order number "002" and the "daily set meal 1 point" of the order number "003" are ordered at the same table (table number "2"). Therefore, the setting processing unit 217 changes the set time T1 corresponding to each of the "sashimi set meal 1 point" of the order number "002" and the "daily set meal 1 point" of the order number "003". As a result, it is possible to reduce the difference in the serving time of food and drink between users at the same table.

The setting processing unit 217 may execute a change processing for changing (shortening) the set time T1 when a predetermined condition is satisfied. For example, the setting processing unit 217 executes the change processing when the order for the first food and drink and the order for the second food and drink are received simultaneously or within a predetermined time by the reception processing unit 212. Here, for example, just before the elapsed time corresponding to the order of the first food and drink reaches the set time, the reception processing unit 212 accepts the order of the second food and drink, and the setting processing unit 217 sets the set time corresponding to each order. When the order information of the first food and drink and the second food and drink is collectively output to the kitchen terminal 4 due to the change, it takes a lot of cooking time and only the order information of the first food and drink is output first. In comparison, the time to provide the first food and drink to the user may be delayed. Therefore, in the above example, the setting processing unit 217 orders the "daily set meal 2 points" of the table number "3" and the "sashimi set meal 1 point" and the "daily set meal 1 point" of the table number "2". And, when they are received at the same time or within a predetermined time, the change process is executed. The predetermined time is set to a time less than the set time T1. Therefore, for example, just before the elapsed time t3 corresponding to the order of the "daily set meal 2 points" of the table number "3" reaches the set time T1, the reception processing unit 212 sets the "sashimi set meal 1 point" of the table number "2". When the order of "1 point of daily set meal" is accepted, the setting processing unit 217 does not change the set time T1 corresponding to each order. As a result, it is possible to prevent the time for providing the food and drink to the user from being delayed, and it is possible to suppress the variation in the time for providing the food and drink between the users or between the tables. Further, for example, when orders from a plurality of users are received at substantially the same timing, it is possible to match the timing of providing food and drink to the user.

Further, the setting processing unit 217 executes the change processing when the time zone in which at least one of the first food and drink and the second food and drink is received by the reception processing unit 212 is a predetermined time zone. May be good. For example, the setting processing unit 217 changes the above when the time zone in which at least one of the first food and drink and the second food and drink is received by the reception processing unit 212 is a busy time zone of the business hours of the restaurant. Execute the process. In the above example, the reception processing unit 212 orders the "daily set meal 2 points" of the table number "3" and the "sashimi set meal 1 point" and the "daily set meal 1 point" of the table number "2". When at least one of these orders is accepted, for example, during the busiest time zone of "11:00 to 14:00", which is the lunch time of a restaurant, "12:00 to 13:00". The setting processing unit 217 changes the set time T1 corresponding to each order. On the other hand, when the reception processing unit 212 accepts each of the orders in a time zone other than "12:00 to 13:00", the setting processing unit 217 does not change the set time T1 corresponding to each order. This makes it possible to improve the work efficiency of the kitchen during busy hours.

Further, the setting processing unit 217 may set the change setting time based on the predetermined conditions shown below. The setting processing unit 217 may set the change setting time by shortening the set time by a time corresponding to a predetermined condition.

For example, the setting processing unit 217 may set the content of the order received by the reception processing unit 212, that is, the change setting time according to the content or type of food and drink. Specifically, the setting processing unit 217 has a first set time and a second food and drink corresponding to the first food and drink when an order for the first food and drink and the second food and drink is received by the reception processing unit 212. At least one of the second set times corresponding to the above is shortened by the time according to the content or type of the first food and drink and the second food and drink. For example, the set time and the change set time for each food and drink (product) may be registered in advance in the setting information D4 shown in FIG. For example, when the reception processing unit 212 accepts orders for the "daily set meal" and the "sashimi set meal", the setting processing unit 217 changes the set time T1 of the "daily set meal" with reference to the setting information D4. Change to Tb11 and change the set time T1 of "sashimi set meal" to the change set time Tb21. For example, for the "daily set meal" that is expected to have the largest number of orders, the longest change setting time Tb11 is set, and for other set meal menus that are expected to have the largest number of orders next to the "daily set meal". Therefore, the change set time Tb21 shorter than the change set time Tb11 is set, and the change set time Tb31 shorter than the change set time Tb21 is set for the one-item menu that does not require time and effort for cooking and preparation. Further, the change setting time does not have to be set for the drink menu that can be provided to the user immediately after receiving the order. Thereby, the output timing of a plurality of order information can be adjusted in consideration of the combination of a plurality of foods and drinks.

Further, for example, the setting processing unit 217 sets at least one of the first set time and the second set time according to the cooking time of the first food and drink and the second food and drink received by the reception processing unit 212. You may shorten the time. In this case, the cooking time for each food or drink may be registered in the setting information D4. The setting processing unit 217 sets the change setting time according to the cooking time of the order received by the reception processing unit 212 with reference to the setting information D4. Thereby, the output timing of the order information can be adjusted in consideration of the cooking time of a plurality of orders.

Further, the setting processing unit 217 may shorten at least one of the first setting time and the second setting time by the time corresponding to the content of the order information output immediately before by the output processing unit 216. That is, the setting processing unit 217 may set the change setting time based on the busy situation of the kitchen. For example, the set time and the change set time for each number of the latest orders may be registered in advance in the setting information D4 shown in FIG. For example, when the number of orders output immediately before by the output processing unit 216 is "a1", the setting processing unit 217 changes the set time T1 to the change set time Ta11 with reference to the setting information D4, and outputs the output process. When the number of orders output immediately before by the unit 216 is "a2", the setting processing unit 217 changes the set time T1 to the change set time Ta21 with reference to the setting information D4. This makes it possible to adjust the output timing of a plurality of order information according to the busy situation of the kitchen. The change setting time may be set to a longer time as the number of recent orders increases.

Further, for example, the setting processing unit 217 may set a change setting time according to a time zone in which the reception processing unit 212 receives an order. Specifically, the setting processing unit 217 has a first set time and a second food and drink corresponding to the first food and drink when an order for the first food and drink and the second food and drink is received by the reception processing unit 212. At least one of the second set times corresponding to the above is shortened by the time corresponding to the time zone in which the order for the first food and drink and the second food and drink is accepted. For example, the set time and the change set time for each time zone may be registered in advance in the setting information D4 shown in FIG. For example, when the reception processing unit 212 receives an order in the time zone of "11:00 to 12:00", the setting processing unit 217 changes and sets the set time T1 of the order with reference to the setting information D4. When the time Tc11 is changed and the reception processing unit 212 accepts an order in the time zone of "12:00 to 13:00", the setting processing unit 217 refers to the setting information D4 and sets the time of the order. Change T1 to the change set time Tc21. For example, the longest change setting time Tc21 is set for the busiest time zone of "11:00 to 14:00", which is the lunch time of a restaurant. Next, the change setting time Tc31, which is shorter than the change setting time Tc21, is set for the time zone of "13:00 to 14:00", which is the busy state, and "11:00 to 12:00", which is the quiet state. The change set time Tc11, which is shorter than the change set time Tc31, is set for the time zone. As a result, it is possible to adjust the output timing of a plurality of order information in consideration of the time zone in which the order is received. In the setting information D4 shown in FIGS. 10 to 12, instead of the change setting time, a shortened time for shortening the set time may be registered. Further, the setting information D4 shown in FIGS. 10 to 12 is stored in the storage unit 22 of the order support device 2.

By the way, the setting processing unit 217 may execute a process of returning the change setting time to the original set time. Specifically, the setting processing unit 217 satisfies the output condition corresponding to the order of the first food and drink or the output condition corresponding to the order of the second food and drink, and the order information is output to the kitchen terminal 4. In this case, at least one of the first set time corresponding to the order of the first food and drink and the second set time corresponding to the order of the second food and drink is returned to the time before the change.

In the above example, the elapsed time t3 corresponding to the order of the "daily set meal 2 points" of the table number "3" reaches the change set time T11, and corresponds to the order of the "daily set meal 1 point" of the table number "2". When the elapsed time t2 reaches the change set time T12 and the order information of both orders is output to the kitchen terminal 4, the setting processing unit 217 returns the set time corresponding to the "daily set meal" to the original set time T1. .. As a result, when the reception processing unit 212 newly accepts an order for the "daily set meal", the determination processing unit 215 determines whether or not the elapsed time from the time when the order is received reaches the set time T1. Is determined.

As described above, when the set time is changed (shortened) by the setting processing unit 217, the determination processing unit 215 sets the elapsed time from the time when the food and drink order is received by the reception processing unit 212. The first determination process for determining whether or not the change setting time) has been reached, and the second determination process for determining whether or not the number of orders for food and drink received by the reception processing unit 212 is equal to or greater than the set number. To execute. Further, the output processing unit 216 has order information corresponding to the order received by the reception processing unit 212 on the condition that the elapsed time has reached the change set time or the number of orders is equal to or greater than the set number. Is output to the kitchen terminal 4. The setting processing unit 217 is an example of the setting processing unit of the present invention.

FIG. 13 is a diagram showing an example of the order form. The order form shown in FIG. 13 shows an order form corresponding to the order information of the order registered in the output condition information D3 shown in FIG. For example, the output processing unit 216 is concerned when the elapsed time t3 from the time when the reception processing unit 212 receives the order for the "daily set meal 2 points" of the table number "3" reaches the change set time T11. The order information F1 of the order is output to the kitchen terminal 4, and the order slip T101 is output from the kitchen terminal 4. Subsequently, the output processing unit 216 arrives at the time when the elapsed time t2 from the time when the reception processing unit 212 receives the order for the "daily set meal 1 point" of the table number "2" reaches the change set time T12. The order information F1 of the order is output to the kitchen terminal 4, and the order slip T102 is output from the kitchen terminal 4. Subsequently, the output processing unit 216 is concerned when the elapsed time t2 from the time when the reception processing unit 212 receives the order for the "sashimi set meal 1 point" of the table number "2" reaches the set time T1. The order information F1 of the order is output to the kitchen terminal 4, and the order slip T103 is output from the kitchen terminal 4. As shown in FIG. 9, when the setting processing unit 217 sets the change setting time T12 corresponding to the "daily set meal 1 point" of the table number "2" to "T11- (t3-t2)", The order slips T101 and T102 are continuously output.

In this way, the control unit 21 separates the orders received for each table for each ordered product, determines whether or not the elapsed time has reached the set time for each ordered product, and outputs the order information. Further, if the control unit 21 receives another order after receiving the order and before outputting the order information of the order to the kitchen terminal 4, the control unit 21 executes a change process for shortening the set time. As a result, it is possible to prevent the time for providing food and drink to the user from being delayed due to the accumulation of order information that has not been transmitted to the kitchen. Further, since the output timing of the order information can be adjusted according to the accumulation status of the order information, the work efficiency of the kitchen can be improved.

[Order terminal 3]
As shown in FIG. 1, the order terminal 3 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication I / F 34, and the like. The order terminal 3 is, for example, a self-order terminal installed at each table of a restaurant.

The communication I / F 34 connects the order terminal 3 to the communication network N by wire or wirelessly, and follows a predetermined communication protocol with an external device such as the order support device 2 and the kitchen terminal 4 via the communication network N. It is a communication interface for executing data communication.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. The operation display unit 33 has a top screen (see FIG. 5), a menu screen (see FIG. 6), an order screen (see FIG. 7), and an accounting screen that accepts accounting operations from users. (Not shown) etc. are displayed. The operation display unit 33 is composed of, for example, a touch panel, and accepts a user's touch operation.

The storage unit 32 is a non-volatile storage unit such as an HDD (Hard Disk Drive), SSD (Solid State Drive), or flash memory that stores various types of information. For example, a control program such as a browser program is stored in the storage unit 32. Specifically, the browser program is a control program for causing a control unit 31 to execute communication processing with an external device such as an order support device 2 according to a communication protocol such as HTTP (Hypertext Transfer Protocol).

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 31 controls the order terminal 3 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 functions as the browser processing unit 311 by executing various processes according to the browser program stored in the storage unit 32. The browser processing unit 311 causes the operation display unit 33 to display various information (top screen, menu screen, order screen, accounting screen, etc.) provided from the order support device 2 via the communication network N, and causes the operation display unit 33 to display various information. It is possible to execute a browser process for inputting an operation to the order support device 2. A part or all of the processing unit included in the control unit 31 may be composed of an electronic circuit.

[Kitchen terminal 4]
As shown in FIG. 1, the kitchen terminal 4 includes a control unit 41, a storage unit 42, an operation display unit 43, a communication I / F 44, and the like. The kitchen terminal 4 is an information processing device such as a printer device, a tablet terminal, or a personal computer. The kitchen terminal 4 may further have the same functions as the order support device 2, or may be an information processing device integrated with the order support device 2. Here, it is assumed that the kitchen terminal 4 is a printer device installed in the kitchen of a restaurant.

The communication I / F 44 connects the kitchen terminal 4 to the communication network N by wire or wirelessly, and follows a predetermined communication protocol with external devices such as the order support device 2 and the order terminal 3 via the communication network N. It is a communication interface for executing data communication.

The operation display unit 43 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays information such as various web pages, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations. ..

The storage unit 42 is a non-volatile storage unit such as an HDD (Hard Disk Drive), SSD (Solid State Drive), or flash memory that stores various types of information. For example, the storage unit 42 stores a control program for transmitting and receiving various information to and from the order support device 2 and the order terminal 3. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is a reading device such as a CD drive or a DVD drive electrically connected to the kitchen terminal 4 (not shown). ) And stored in the storage unit 42. Further, the storage unit 42 may store a control program such as an order support program for causing the control unit 41 to execute the order support process (see FIG. 14) described later.

The control unit 41 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (working area) for various processes executed by the CPU. Then, the control unit 41 controls the kitchen terminal 4 by executing various control programs stored in advance in the ROM or the storage unit 42 on the CPU.

Specifically, as shown in FIG. 1, the control unit 41 includes various processing units such as an acquisition processing unit 411 and an output processing unit 412. The control unit 41 functions as the various processing units by executing various processes according to the control program on the CPU. Further, a part or all of the processing unit may be composed of an electronic circuit. The control program may be a program for causing a plurality of processors to function as the processing unit.

The acquisition processing unit 411 acquires the order information F1 output from the order support device 2. For example, when the order support device 2 receives an order from the order terminal 3 and the elapsed time from the time when the order is received reaches the set time corresponding to the order, the order support device 2 receives the order information of the order. Output F1 to the kitchen terminal 4. As a result, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2. Further, for example, when the order support device 2 receives an order of the set number or more from the order terminal 3, the order support device 2 outputs the order information F1 of the order to the kitchen terminal 4. As a result, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2. Further, for example, when the order support device 2 receives an order from the order terminal 3 and the elapsed time from the time when the order is received reaches the change set time corresponding to the order, the order support device 2 receives the order. The order information F1 is output to the kitchen terminal 4. As a result, the acquisition processing unit 411 acquires the order information F1 output from the order support device 2.

The output processing unit 412 outputs the information acquired by the acquisition processing unit 411 to the outside. Specifically, the output processing unit 412 outputs the order information F1 acquired by the acquisition processing unit 411 to the outside. For example, roll paper is set in the kitchen terminal 4, and the transport unit (not shown) for transporting the roll paper, the image forming unit (not shown) for forming an image on the roll paper, and the roll paper are cut at a predetermined position. A cut portion (not shown) or the like is provided.

For example, as shown in FIG. 13, the output processing unit 412 executes a printing process for printing the order information F1 on the order form (black and white printing) when the order information F1 is acquired by the acquisition processing unit 411. Let me. Specifically, the output processing unit 412 performs a printing process of forming an image of the order contents corresponding to the image data on roll paper (black and white printing) each time the image data corresponding to the order information F1 is input. The forming portion is made to execute, and then the cutting portion for cutting the roll paper at a predetermined position is executed by the cutting portion to be discharged to the outside. As a result, one order slip is created for each order. When the kitchen staff receives the order slip, they prepare the food and drink of the order contents.

For example, as shown in FIG. 13, when the kitchen staff continuously obtains the order form T101 for "daily set meal 2 points" and the order form T102 for "daily set meal 1 point", the kitchen staff receives "daily set meal" for 3 people. The customer service staff prepares and serves "daily set meal 2 points" to the user with table number "3" and "daily set meal 1 point" to the user with table number "2". In addition, the kitchen staff prepares a "sashimi set meal" for one person when the order form T103 for "sashimi set meal 1 point" is obtained, and the customer service staff prepares "sashimi set meal 1 point" for the user with table number "2". Serve to. In this way, the kitchen staff can prepare the same order (food and drink) together, and the customer service staff can serve the food and drink together.

Each order form includes the date and time when the order was received (receipt date and time, order date and time). For this reason, the kitchen staff can grasp the elapsed time from the time when each user actually ordered (the time of the order confirmation operation), so that the cooking of the ordered food and drink, the priority of preparation, etc. are adjusted. It becomes possible to do.

[Order support processing]
Next, the order support process executed in the order support system 1 will be described with reference to FIG. Specifically, in the present embodiment, the order support process is executed by the control unit 21 of the order support device 2. Further, the control unit 21 can execute the order support process in parallel corresponding to each order terminal 3 according to the access from each order terminal 3. The control unit 21 may end the order support process in the middle by a predetermined operation of the order terminal 3.

The present invention can be regarded as an invention of an order support method for executing one or a plurality of steps included in the order support process. Further, one or a plurality of steps included in the order support process described here may be omitted as appropriate. The execution order of each step in the order support process may be different as long as the same action and effect are produced. Further, here, a case where each step in the order support process is executed by the control unit 21 will be described as an example, but an order support method in which each step in the order support process is distributed and executed by a plurality of processors. Can also be considered as another embodiment.

In step S11, the control unit 21 acquires the number of users (number of users) who have visited the restaurant and the table number of the table used by the user. For example, when the staff of the restaurant registers the information indicating that the user has visited the store, the control unit 21 acquires the number of users and the table number corresponding to the user from the facility terminal (reservation management ledger).

Next, in step S12, the control unit 21 causes the order terminal 3 to display an order acceptance screen (top screen, menu screen, etc.) for accepting orders for food and drink provided by the restaurant. For example, the control unit 21 causes the top screen shown in FIG. 5 to be displayed on the order terminal 3 installed in the table of the table numbers used by the user. Further, the control unit 21 causes the order terminal 3 to display the menu screen shown in FIG. 6 when any of the menu buttons M1 is selected on the top screen shown in FIG.

Next, in step S13, the control unit 21 determines whether or not the user's order has been accepted via the order terminal 3. When it is determined by the control unit 21 that the user's order has been accepted (S13: Yes), the process proceeds to step S14. The control unit 21 waits until the user's order is received (S13: No). For example, when a user of the table with the table number "3" selects and places an order (order confirmation operation) by selecting "two daily set meals" using the order terminal 3, the control unit 21 orders the user. Accept. Further, the control unit 21 associates the order number corresponding to the user's order and the information of the ordered product "daily set meal 2 points" with the table number "3" to order reception information D2 (see FIG. 3) and output condition information. Register with D3 (see FIG. 8). Further, the control unit 21 outputs the set number, which is a threshold value for the order number, and the set time, which is a threshold value for the elapsed time, in association with the "daily set meal 2 points" of the table number "3". Register in information D3 (see FIG. 8). Step S13 is an example of the reception step of the present invention.

In step S14, the control unit 21 starts measuring the elapsed time from the time when the order is received. For example, when the user of the table with the table number "3" performs the order confirmation operation of "daily set meal 2 points", the control unit 21 accepts the order and starts measuring the elapsed time. The control unit 21 associates the measured elapsed time “t3” information with the table number “3” and registers it in the output condition information D3 (see FIG. 8). Further, the control unit 21 updates the elapsed time t3 of the output condition information D3 in real time. Further, for example, in step S162 described later, when the control unit 21 receives an order for "sashimi set meal 1 point" and "daily set meal 1 point" of the user of the table with the table number "2", the process corresponding to the order is received. Start measuring the time. The control unit 21 associates the measured elapsed time “t2” information with the table number “2” and registers it in the output condition information D3 (see FIG. 4). That is, the control unit 21 measures the elapsed time corresponding to the order each time the order is received.

Next, in step S15, the control unit 21 calculates the number of food and drink orders corresponding to the received orders. When the control unit 21 further receives an order for food and drink in step S162 described later, the control unit 21 calculates the total number of orders (total number of orders) received up to that point. That is, the number of orders corresponds to the total number of orders for the food and drink received from the reception processing unit 212 receiving the order for the food and drink until the order information of the order is output to the kitchen terminal 4. ..

Next, in step S16, the control unit 21 determines whether or not the number of orders for food and drink (total number of orders) corresponding to the order is equal to or greater than the set number. When the number of orders is equal to or greater than the set number (S16: Yes), the process proceeds to step S17. On the other hand, when the number of orders is less than the set number (S16: No), the process proceeds to step S161. For example, when the set number is set to "2", the control unit 21 determines that the number of orders for the "daily set meal 2 points" corresponding to the table number "3" is equal to or greater than the set number. (S16: Yes), and the process proceeds to step S17. Further, for example, when the set number is set to "5", the control unit 21 has an order number of "daily set meal 2 points" corresponding to the table number "3" less than the set number. (S16: No), and the process proceeds to step S161. Step S16 is an example of the determination step of the present invention.

In step S161, the control unit 21 determines whether or not the elapsed time has reached the set time. When the elapsed time reaches, for example, the preset set time T1 (S161: Yes), the process proceeds to step S17. On the other hand, when the elapsed time has not reached the set time T1 (S161: No), the process proceeds to step S162. In the above example, it is determined whether or not the elapsed time t3 from the time when the order of the "daily set meal 2 points" of the table number "3" is received reaches the set time T1. Step S161 is an example of the determination step of the present invention.

In step S162, the control unit 21 determines whether or not another user's order has been accepted via the order terminal 3. When it is determined by the control unit 21 that another order has been accepted (S162: Yes), the process proceeds to step S163. On the other hand, when the control unit 21 has not received another order from the user (S162: No), the process proceeds to step S161. That is, when the number of orders is less than the set number N1 (S16: No) and the control unit 21 accepts another order before the elapsed time reaches the set time T1 (S162: Yes). The process proceeds to step S163. On the other hand, when the number of orders is less than the set number N1 (S16: No) and the control unit 21 does not accept another order before the elapsed time reaches the set time T1 (S162: No and S161: Yes), the process proceeds to step S17. Step S162 is an example of the reception step of the present invention.

Here, for example, when the control unit 21 receives an order for "sashimi set meal 1 point" and "daily set meal 1 point" corresponding to the table number "2" before the elapsed time t3 reaches the set time T1. These pieces of information are associated with the table number "2" and registered in the order acceptance information D2 (see FIG. 3) and the output condition information D3 (see FIG. 4). The output condition information D3 includes information on "daily set meal 2 points" corresponding to table number "3" and information on "sashimi set meal 1 point" and "daily set meal 1 point" corresponding to table number "2". Accumulate. Further, the control unit 21 registers the elapsed time and the set time in the output condition information D3 in association with each order (see FIG. 4).

In step S163, the control unit 21 executes the change process for shortening the set time. For example, the control unit 21 shortens the set time T1 corresponding to the "daily set meal 2 points" of the table number "3" and the set time T1 corresponding to the "daily set meal 1 point" of the table number "2". Execute the process. The control unit 21 registers the changed set time (the change set time) in the output condition information D3. Here, as an example, the control unit 21 shortens the set time T1 corresponding to the "daily set meal 2 points" of the table number "3" to the change set time T11, and "1 point of the daily set meal" of the table number "2". The set time T1 corresponding to is shortened to the change set time T12 (see FIG. 4). When the control unit 21 changes the set time, the process proceeds to step S15. Step S163 is an example of the setting step of the present invention.

Returning to step S15, the control unit 21 calculates the total number of orders (total number of orders) of the number of orders received in step S13 and the number of orders received in step S162. When the total number of orders is equal to or greater than the set number (S16: Yes), the process proceeds to step S17, and when the total number of orders is less than the set number (S16: No), the process proceeds to step S161. Move to. In step S161, the control unit 21 determines whether or not the elapsed time has reached the change set time. For example, when the elapsed time t3 corresponding to the "daily set meal 2 points" of the table number "3" reaches the change set time T11, the elapsed time t2 corresponding to the "sashimi set meal 1 point" of the table number "2" is the set time. When T1 is reached, or when the elapsed time t2 corresponding to the “daily set meal 1 point” of the table number “2” reaches the change set time T12 (S161: Yes), the process proceeds to step S17. If the elapsed time t3 does not reach the change set time T11 and the elapsed time t2 does not reach the set time T1 and the change set time T12 (S161: No), the process proceeds to step S162 again. In this way, the control unit 21 repeats the processes of steps S15 to S163 described above until the number of orders (total number of orders) becomes equal to or greater than the set number or the elapsed time reaches the change set time. ..

In step S17, the control unit 21 outputs the received order information (order information F1) to the kitchen terminal 4. For example, when the set number is set to "2", when the control unit 21 receives an order for "two daily set meals" corresponding to the table number "3" (S16: Yes), the "daily set meal 2" is received. The order information F1 of "point" is output to the kitchen terminal 4.

Further, for example, when the set number is set to "5", the control unit 21 accepts an order for "two daily set meals" corresponding to the table number "3", and then accepts another order. If the elapsed time t3 reaches the set time T1 (S161: Yes), the order information F1 of "daily set meal 2 points" is output to the kitchen terminal 4.

Further, for example, when the set number is set to "5", the control unit 21 accepts an order for "two daily set meals" corresponding to the table number "3", and then sets the table number to "2". If the corresponding "sashimi set meal 1 point" and "daily set meal 1 point" orders are accepted, and then the elapsed time t3 reaches the change set time T11 without accepting other orders (S161: Yes), " The order information F1 of "2 daily set meals" is output to the kitchen terminal 4. When the control unit 21 outputs the order information F1 to the kitchen terminal 4, the control unit 21 deletes the order information from the output condition information D3. Step S17 is an example of the output step of the present invention.

After the process of step S17, the process proceeds to step S18. In step S18, the control unit 21 determines whether or not the order information that has not been output to the kitchen terminal 4 exists in the output condition information D3. If there is order information that has not been output to the kitchen terminal 4 (S18: Yes), the process proceeds to step S161. For example, in the output condition information D3 shown in FIG. 4, when the control unit 21 outputs the order information F1 of the “daily set meal 2 points” corresponding to the table number “3” to the kitchen terminal 4, it corresponds to the table number “2”. Since the order information of "sashimi set meal 1 point" and "daily set meal 2 points" remains in the output condition information D3, the process proceeds to step S161. Then, for example, when the elapsed time t2 corresponding to the "daily set meal 1 point" corresponding to the table number "2" reaches the change set time T12 (S161: Yes), the order information F1 of the "daily set meal 1 point" is input. Output to the kitchen terminal 4. The control unit 21 repeats the above process until all the order information registered in the output condition information D3 is output to the kitchen terminal 4.

When the output condition information D3 does not have the order information that has not been output to the kitchen terminal 4 (S18: No), the processing is completed and a new order is accepted. The order support process is performed as described above.

As described above, the order support system 1 according to the present embodiment accepts the food and drink orders of the users of the facilities that provide the food and drink, and the elapsed time from the time when the food and drink orders are received is the set time. The first determination process for determining whether or not the amount of food and drink has been reached and the second determination process for determining whether or not the number of orders for food and drink is equal to or greater than the set number are executed, and the elapsed time is the set time. Is reached or the number of orders is equal to or greater than the set number, and the order information corresponding to the accepted order is output. Further, the order support system 1 corresponds to the first food and drink when the output condition corresponding to the received order of the first food and drink is not satisfied and when the order of the second food and drink is further received. (1) A change process for shortening at least one of the set time and the second set time corresponding to the second food and drink is executed. As a result, when the number of received orders increases, a plurality of order information can be output to the kitchen terminal 4 at an early stage, so that it is possible to prevent the order information that has not been transmitted to the kitchen from accumulating. .. Further, since the set time can be changed (shortened) for each order, for example, a plurality of order information of the same menu can be collectively output to the kitchen terminal 4 in consideration of the work efficiency of the kitchen. This makes it possible to improve the work efficiency of the kitchen.

Further, according to the order support system 1, for example, when a plurality of orders of the same menu are received, the order information can be output collectively, so that the communication traffic is reduced as compared with the case where the order information is output individually. And effective use of computer resources becomes possible.

The order support system of the present invention is not limited to the above-described embodiment.

In the above embodiment, a common set time "T1" is set regardless of the content or type of food and drink, the number of recent orders, the time zone, and the like (see FIGS. 10 to 12). As another embodiment of the present invention, the set time may be set according to a predetermined condition. For example, the set time is set according to the first condition, the second condition, or the third condition shown below.

As the first condition, the set time is set based on the content or type of food and drink. For example, the set time is set to the first set time when the food and drink is a set meal menu, and the first set time when the food and drink is a menu different from the set meal menu (one item menu, drink menu, dessert menu, etc.). It is set to a shorter second set time. FIG. 15 shows an example of setting information D4 including a set time set based on the contents of the food and drink. The setting information D4 shown in FIG. 15 includes information such as a product ID, a product name, a set time, and a change set time. The set time is set to a value according to the content of the food and drink for each product ID (food and drink). For example, for the "daily set meal" that is expected to have the largest number of orders, the longest set time Tb1 is set, and for other set meal menus that are expected to have the largest number of orders next to the "daily set meal". , The set time Tb2 shorter than the set time Tb1 is set, and the set time Tb3 shorter than the set time Tb2 is set for the one-item menu that does not take time to cook and prepare, and the user immediately after receiving the order. The shortest set time Tb4 is set for the drink menu that can be provided to, and the set time Tb5 that is the same as or equivalent to the set time Tb4 is set for the dessert menu that does not require much effort for cooking and preparation. Further, the set time may be set to a shorter time as the cooking time and preparation time are longer. As described above, the set time is set based on the content, type, cooking time, preparation time, and the like of the food and drink. The cooking time and the preparation time may be acquired based on the history information. Further, the change setting time is set based on the content, type, cooking time, preparation time, etc. of the food and drink corresponding to the set time. Further, the change setting time may be calculated by shortening the common time from the set time, or by shortening the time determined for each food or drink from the set time.

As the second condition, the set time is set based on the order history of food and drink at the restaurant. For example, the set time is set based on the number of orders for food and drink ordered most recently. FIG. 16 shows an example of setting information D4 including a set time set based on the order history. The setting information D4 shown in FIG. 16 includes information such as the number of recent orders, the set time, and the change set time. The number of the latest orders is the number of orders for food and drink in the latest order. The number of the latest orders may be the number of the latest orders in the past output by the order support device 2 to the kitchen terminal 4, or the number of orders of the latest orders acquired by the order support device 2 from the order terminal 3. There may be. The set time is set according to the number of the latest orders. For example, the set time "Ta1" (for example, 1 minute) is set for the latest order number "a1" (for example, 0 to 3 pieces), and the set time "Ta1" (for example, 1 minute) is set for the latest order number "a2" (for example, 4 to 6 pieces). The set time "Ta2" (for example, 3 minutes) is set, and the set time "Ta3" (for example, 5 minutes) is set for the latest order quantity "a3" (for example, 7 or more). That is, the set time is set to a longer time as the number of recent orders increases.

Further, the number of the latest orders may be the number of previous (immediately before) orders output by the order support device 2 to the kitchen terminal 4. In this case, the set time is set according to the number of previous output orders. That is, the set time is set to a longer time as the number of previous output orders increases. Further, the change setting time is set based on the number of recent orders and the like corresponding to the set time. Further, the change setting time may be calculated by shortening the common time from the set time, or by shortening the time determined for each number of the latest orders from the set time.

As a third condition, the set time is set based on the time zone. For example, the set time is set based on a time zone in which the business hours of the restaurant are divided into predetermined hours (for example, one hour). FIG. 17 shows an example of setting information D4 including a set time set based on the time zone. The setting information D4 shown in FIG. 17 includes information such as a time zone, a set time, and a change set time. The time zone is classified into, for example, a time zone according to a busy situation. The busy situation is acquired, for example, based on historical information. For example, the longest set time Tc2 is set for the busiest time zone of "11:00 to 14:00", which is the lunch time of a restaurant. Next, the set time Tc3, which is shorter than the set time Tc2, is set for the time zone of "13:00 to 14:00", which is the busy state, and the time of "11:00 to 12:00", which is the quiet state. A set time Tc1 shorter than the set time Tc3 is set for the band. Further, the change setting time is set based on a time zone or the like corresponding to the set time. Further, the change setting time may be calculated by shortening the common time from the set time, or by shortening the time determined for each time zone from the set time.

The control unit 21 (setting processing unit 217) sets the set time based on the first condition, the second condition, or the third condition. Further, the control unit 21 may set the set time by combining at least two of the first condition, the second condition, and the third condition. For example, the control unit 21 may set the set time based on the content of the most recently received order and the number of orders by combining the first condition and the second condition. Further, the control unit 21 may set the set time based on the content of the received order and the time zone in which the order is received by combining the second condition and the third condition. Further, the control unit 21 (setting processing unit 217) may set the change setting time based on the first condition, the second condition, or the third condition, similarly to the set time. good. Further, the control unit 21 may set the change setting time by combining at least two of the first condition, the second condition, and the third condition.

Further, as another embodiment, the set number may be set according to the content or type of food and drink, the number of recent orders, and the time zone, similarly to the set time.

Further, as another embodiment, the setting processing unit 217 is the one of the first output condition corresponding to the order of the first food and drink and the second output condition corresponding to the order of the second food and drink, whichever of the conditions are closer to each other. The first set time or the second set time corresponding to the output condition may be shortened. For example, as shown in FIG. 4, when three orders of "daily set meal 2 points", "sashimi set meal 1 point", and "daily set meal 1 point" are accumulated in the output condition information D3, these orders are accumulated. If the order for "1 daily set meal" meets the output conditions earliest, the set time corresponding to the "1 daily set meal" is changed. For example, if the elapsed time t2 corresponding to the "daily set meal 1 point" is expected to reach the set time earliest, only the set time corresponding to the "daily set meal 1 point" is changed. As a result, the order information of the order for which the output condition is easily satisfied can be output to the kitchen terminal 4 at an early stage. Further, the order information can be output to the kitchen terminal 4 in order from the order in which the output condition is easily satisfied. The setting processing unit 217 corresponds to the output condition of the first output condition corresponding to the order of the first food and drink and the second output condition corresponding to the order of the second food and drink, whichever of the conditions is far from being satisfied. The first set time or the second set time may be shortened.

1: Order support system 2: Order support device 3: Order terminal 4: Kitchen terminal 211: Acquisition processing unit 212: Reception processing unit 213: Measurement processing unit 214: Calculation processing unit 215: Judgment processing unit 216: Output processing unit 217: Setting processing unit 411: Acquisition processing unit 412: Output processing unit

Claims (16)

The reception processing department that accepts food and drink orders from users of facilities that provide food and drink,
The first determination process for determining whether or not the elapsed time from the time when the order for food and drink is received by the reception processing unit has reached the set time, and the number of orders for food and drink received by the reception processing unit. A determination processing unit that executes a second determination process for determining whether or not is equal to or greater than the set number.
An output processing unit capable of outputting order information corresponding to an order received by the reception processing unit, provided that the elapsed time has reached the set time or the number of orders is equal to or greater than the set number.
When the output condition corresponding to the order of the first food and drink received by the reception processing unit is not satisfied, and the order of the second food and drink is received by the reception processing unit, the first food and drink is used. A setting processing unit that executes a change process that shortens at least one of the corresponding first set time and the second set time corresponding to the second food and drink, and
Order support system with. The setting processing unit sets the set number to a number of 2 or more.
The order support system according to claim 1. The setting processing unit receives at least one order for the first food and drink by the reception processing unit, and before the output condition corresponding to the order for the first food and drink is satisfied. When the order for the second food or drink is received by the reception processing unit, the change processing is executed.
The order support system according to claim 1 or 2. The setting processing unit further executes the change processing when the order for the first food and drink and the order for the second food and drink are received simultaneously or within a predetermined time by the reception processing unit.
The order support system according to any one of claims 1 to 3. The setting processing unit further executes the change processing when the time zone in which at least one of the first food and drink and the second food and drink is received by the reception processing unit is a predetermined time zone. ,
The order support system according to any one of claims 1 to 4. The setting processing unit sets at least one of the first set time and the second set time only for a time corresponding to the content or type of the first food and drink and the second food and drink received by the reception processing unit. Shorten,
The order support system according to any one of claims 1 to 5. The setting processing unit shortens at least one of the first set time and the second set time by the time corresponding to the cooking time of the first food and drink and the second food and drink received by the reception processing unit. Let,
The order support system according to any one of claims 1 to 6. The setting processing unit shortens the second set time to a time shorter than the first set time.
The order support system according to any one of claims 1 to 7. The setting processing unit shortens the first set time to a time shorter than the second set time.
The order support system according to any one of claims 1 to 7. The setting processing unit shortens at least one of the first setting time and the second setting time by a time corresponding to the content of the order information output immediately before by the output processing unit.
The order support system according to any one of claims 1 to 9. The setting processing unit corresponds to the output condition corresponding to the order of the first food and drink and the output condition corresponding to the order of the second food and drink, whichever of the conditions are closer to be satisfied. To shorten the first set time or the second set time,
The order support system according to any one of claims 1 to 10. The setting processing unit performs the first set time and the second setting when the output condition corresponding to the order of the first food and drink or the output condition corresponding to the order of the second food and drink is satisfied. Return at least one of the changed times of the time to the time before the change,
The order support system according to any one of claims 1 to 11. The output processing unit outputs the order information including the order for the first food and drink and the order for the second food and drink.
The order support system according to any one of claims 1 to 12. The output processing unit displays the order information and the reception time when the reception processing unit receives the order on the order form.
The order support system according to claim 13. The reception step for accepting food and drink orders from users of facilities that provide food and drink,
The first determination process for determining whether or not the elapsed time from the time when the order for food and drink is received by the reception step has reached the set time, and the number of orders for food and drink received by the reception step are set. A determination step for executing a second determination process for determining whether or not the number is equal to or greater than the number, and
An output step capable of outputting order information corresponding to an order accepted by the acceptance step, provided that the elapsed time has reached the set time or the number of orders is equal to or greater than the set number.
Corresponding to the first food and drink when the output condition corresponding to the order of the first food and drink received by the reception step is not satisfied and the order of the second food and drink is received by the reception step. A setting step for executing a change process for shortening at least one of the first set time and the second set time corresponding to the second food and drink, and
An order support method that is executed by one or more processors. The reception step for accepting food and drink orders from users of facilities that provide food and drink,
The first determination process for determining whether or not the elapsed time from the time when the order for food and drink is received by the reception step has reached the set time, and the number of orders for food and drink received by the reception step are set. A determination step for executing a second determination process for determining whether or not the number is equal to or greater than the number, and
An output step capable of outputting order information corresponding to an order accepted by the acceptance step, provided that the elapsed time has reached the set time or the number of orders is equal to or greater than the set number.
Corresponding to the first food and drink when the output condition corresponding to the order of the first food and drink received by the reception step is not satisfied and the order of the second food and drink is received by the reception step. A setting step for executing a change process for shortening at least one of the first set time and the second set time corresponding to the second food and drink, and
An order support program for running one or more processors.

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