JP6986416B2 - Vacancy information management device, vacant seat information providing device, vacant seat information providing system, and program - Google Patents

Description

The present invention relates to a vacant seat information management device, a vacant seat information providing device, a vacant seat information providing system, and a program.

The order management system generally used in stores such as restaurants and taverns includes an order input device such as a handy terminal dedicated to the store and an order management device such as a server computer installed in the store. There is. In this order management system, the person in charge of customer service at the store carries an order input device and inputs the order contents heard from the customer into the order input device. The order information including the order contents input to the order input device is transmitted to the order management device, and the order management device manages the order information for each customer.

On the other hand, the manager of the above-mentioned store may visually check the vacant seat status of a plurality of tables installed in the store and manually update the vacant seat status managed for each table by the order management device. .. In this case, the person in charge of customer service at the store determines whether or not the seat is vacant for each table while referring to the vacant seat status provided by the order management device. However, manual update work takes time and effort, and if the administrator is busy, the update work cannot be done in time, and even if there are vacant seats, the customer service staff mistakenly thinks that the seats are full and the table usage rate. Can occur. On the contrary, even though the seats are full, the person in charge of customer service may mistakenly think that the seats are vacant and accept the reservation of the table, which may cause trouble.

On the other hand, for example, Patent Document 1 describes a method of providing a usage status of a restaurant using a menu ordering terminal installed at each table of the restaurant and a host computer connected to each of the menu ordering terminals. Has been described. According to this method, when ordering a menu, the customer inserts the ID (Identification) card handed over from the restaurant into the menu order terminal. Then, a screen asking for the number of users is displayed on the above menu order terminal, and the number of users is input via this screen by the customer entering the store. The above host computer aggregates the number of seated seats and the number of vacant seats at each table based on the number of users of each table input from the above menu order terminal, and is a usage status guide display installed at the entrance of a restaurant or the like. Displays the number of seated seats and the number of vacant seats at each current table.

Japanese Unexamined Patent Publication No. 2002-304455

However, in the technique described in Patent Document 1, in order to grasp the availability of seats in a store, a customer receives an ID card from the store, inserts the received ID card into a menu order terminal installed for each table, and inserts the received ID card into a menu order terminal installed for each table. Furthermore, it is necessary to input the number of users via the menu order terminal. In this case, a dedicated device such as an ID card and a menu ordering terminal is required, and it takes time and effort not only for the store but also for the customers entering the store. Therefore, it is desired to be able to grasp the vacant seat situation without any trouble.

The present invention has been made in view of the above circumstances, and can grasp the vacant seat status without any trouble as compared with the case where the vacant seat status is input manually or by using a dedicated device. The purpose is to provide an information management device, a vacant seat information providing device, a vacant seat information providing system, and a program.

In order to achieve the above object, the vacant seat information management device according to claim 1 is associated with each of a plurality of tables installed in a store, and vacant seat information indicating whether or not each of the plurality of tables is vacant. A storage unit that stores a vacant seat management table for managing the information, order information regarding an order of a customer who has entered the store and includes table information indicating one of the plurality of tables, and the table. An acquisition unit that includes information and acquires order cancellation information that cancels the order information, and a plurality of tables by the vacant seat management table when the order information or the order cancellation information is acquired by the acquisition unit. Of the vacant seat information associated with, the update unit that updates the vacant seat information of the table indicated by the table information included in the acquired order information or the order cancellation information, and the stay of the customer who entered the store. A registration unit that is determined by the estimated time and registers the estimated vacant seat time at which the table used by the customer is expected to become vacant after the use in the vacant seat management table in association with the table used by the customer. The order information includes the order contents ordered by the customer, and the registration unit inputs the stay of the customer via the mobile terminal device used by the employee of the store. When the estimated time is accepted, the estimated stay time is determined before the estimated stay time of the entrant according to the order contents or the specific menu ordered by the entrant. than stay the estimated time of entry store customer that be adopted in preference.

According to the present invention, since the vacant seat information is updated for each table in conjunction with the acquisition of the order information and the order cancellation information, it is possible to grasp the vacant seat status for each table without any trouble.
Further, according to the present invention, by using the registered vacant seat estimated time, it is possible to grasp in advance the time when the store employee or the like is predicted to be vacant for each table.
Further, according to the present invention, the stay determined by the employee of the store by directly looking at the state of the customer rather than the estimated stay time of the customer, which is determined in consideration of the order contents or a specific menu. Since the estimated time is prioritized, it is possible to improve the accuracy of the estimated stay time of the customers.

Further, in the vacant seat information management device according to claim 2, in the invention according to claim 1, when the update unit acquires the order information by the acquisition unit, the vacant seat information of the table indicated by the table information is obtained. Is updated from vacant seats to full seats, and when the order cancellation information is acquired by the acquisition unit, the vacant seat information of the table indicated by the table information is updated from full seats to vacant seats.

According to the present invention, since all the tables that have received the order are regarded as full, the vacant seat information can be easily managed.

Further, in the vacant seat information management device according to claim 3, in the invention according to claim 2, the time corresponding to a predetermined margin after the renewal unit acquires the order cancellation information by the acquisition unit. When has passed, the vacant seat information of the table indicated by the table information is updated from full to vacant.

According to the present invention, as a result of being able to consider the time required to clean up the table, the timing of updating from full to vacant seats is improved as compared with the case of updating from full to vacant seats immediately after obtaining the order cancellation information. It can be at the right time.

Further, in the vacant seat information management device according to claim 4 , in the invention according to any one of claims 1 to 3, the registration unit enters the store in addition to the order contents. The estimated stay time of the customer is determined by using at least one of the time zone, the customer base of the customer, and the number of customers.

According to the present invention, it is possible to further improve the accuracy of the estimated stay time of the entrants as compared with the case where at least one of the entrant time zone, the customer base, and the number of entrants is not used.

Further, the vacant seat information management device according to claim 5 stores a second vacant seat management table containing the same information as the vacant seat management table in the invention according to any one of claims 1 to 4, and said. When a communication unit that communicates with a vacant seat information providing device that provides vacant seat information of a store to a predetermined Internet service is further provided, and the updating unit updates the vacant seat information managed by the vacant seat management table, the second Information instructing the update to match the vacant seat management table with the vacant seat management table is transmitted from the communication unit to the vacant seat information providing device.

According to the present invention, the latest vacant seat information of a store can be provided to an Internet service via a vacant seat information providing device.

On the other hand, in order to achieve the above object, the vacant seat information providing device according to claim 6 is a communication unit that communicates with the vacant seat information management device according to any one of claims 1 to 4, and the vacant seat information management. The vacant seat information management device is updated when the storage unit that stores the second vacant seat management table containing the same information as the first vacant seat management table possessed by the device and the vacant seat information managed by the first vacant seat management table are updated. The second vacant seat management according to the acquisition unit that acquires the information instructing the update to match the second vacant seat management table with the first vacant seat management table, and the information instructing the update acquired by the acquisition unit. An update unit that updates the table to match the first vacant seat management table, and a provider unit that provides vacant seat information managed by the second vacant seat management table updated by the update unit to a predetermined Internet service. , Is equipped.

According to the present invention, the latest vacant seat information of the store is managed by the vacant seat information providing device, and the latest vacant seat information of the store is provided to the Internet service, so that the user of the Internet service can check the latest vacant seat status in the store. Can be grasped.

Meanwhile, in order to achieve the above object, vacant seat information providing system according to claim 7, the vacant seat information management apparatus according to any one of claims 1 to 4 provided in each of a plurality of stores, A vacant seat information providing system including a vacant seat information providing device that communicates with each of the vacant seat information management devices, wherein the vacant seat information providing device has the same information as the first vacant seat management table possessed by each of the vacant seat information management devices. When either the storage unit that stores each of the second vacant seat management tables including the above and the vacant seat information managed by each of the first vacant seat management tables is updated, the vacant seat information management device that updates the vacant seat information. The second vacant seat management according to the acquisition unit that acquires the information instructing the update to match the second vacant seat management table with the first vacant seat management table, and the information instructing the update acquired by the acquisition unit. An update unit that updates the table to match the first vacant seat management table, and a provider unit that provides vacant seat information managed by the second vacant seat management table updated by the update unit to a predetermined Internet service. , Is equipped.

According to the present invention, the vacant seat information providing device collectively manages the latest vacant seat information in each of a plurality of stores, and the latest vacant seat information for each store is provided to the Internet service. It is possible to grasp the latest availability of seats in a desired store.

Further, in order to achieve the above object, the program according to claim 8 comprises a computer, an acquisition unit, an update unit , and a registration unit included in the vacant seat information management device according to any one of claims 1 to 5. To function as.

According to the present invention, the same effect as that of the vacant seat information management device according to any one of claims 1 to 5 can be obtained.

According to the present invention, it is possible to grasp the vacant seat status without taking time and effort as compared with the case where the vacant seat status is input manually or by using a dedicated device.

It is a block diagram which shows an example of the structure of the order management system which concerns on 1st Embodiment. It is a block diagram which shows an example of the electric structure of the order input device which concerns on 1st Embodiment. It is a block diagram which shows an example of the electric structure of the order management apparatus which concerns on 1st Embodiment. It is a block diagram which shows an example of the functional structure of the order management apparatus which concerns on 1st Embodiment. It is a schematic diagram which shows an example of the vacant seat management table which concerns on embodiment. It is a schematic diagram which shows an example of the basic eating and drinking time table which concerns on embodiment. It is a schematic diagram which shows an example of the offset time table which concerns on embodiment. It is a schematic diagram which shows an example of the specific menu table which concerns on embodiment. It is a figure for demonstrating an example of the case where the person in charge of customer service inputs the estimated stay time using the order input device which concerns on embodiment. It is a sequence diagram for demonstrating an example of the overall operation of the order management system which concerns on 1st Embodiment. It is a flowchart which shows an example of the processing flow of the program which concerns on 1st Embodiment. It is a block diagram which shows an example of the structure of the vacant seat information provision system which concerns on 2nd Embodiment. It is a block diagram which shows an example of the electric structure of the vacant seat information providing apparatus which concerns on 2nd Embodiment. It is a block diagram which shows an example of the functional structure of the vacant seat information providing apparatus which concerns on 2nd Embodiment. It is a sequence diagram for demonstrating an example of operation at the time of a new order of the vacant seat information provision system which concerns on 2nd Embodiment. It is a sequence diagram for demonstrating an example of the operation at the time of the additional order of the vacant seat information provision system which concerns on 2nd Embodiment. It is a sequence diagram for demonstrating an example of operation at the time of accounting of the vacant seat information provision system which concerns on 2nd Embodiment. It is a schematic diagram which shows an example of the state which each of the 1st vacant seat management table and the 2nd vacant seat management table which concerns on embodiment changes in time series. It is a schematic diagram which shows the other example of the state where each of the 1st vacant seat management table and the 2nd vacant seat management table which concerns on embodiment changes in time series. It is a sequence diagram for demonstrating an example of the update operation of the vacant seat predicted time by the vacant seat information provision system which concerns on 2nd Embodiment. It is a sequence diagram for demonstrating an example of the operation of providing vacant seat information from the vacant seat information providing apparatus which concerns on 2nd Embodiment to a website. It is a flowchart which shows an example of the processing flow of the program which concerns on 2nd Embodiment.

Hereinafter, an example of a mode for carrying out the present invention will be described in detail with reference to the drawings.

[First Embodiment]
FIG. 1 is a block diagram showing an example of the configuration of the order management system 90 according to the first embodiment.

As shown in FIG. 1, the order management system 90 according to the present embodiment is housed in the store 80, and includes an order management device 10, an order input device 30, a cooking instruction device 42, and a slip issuing device 44. , And an accounting device 46. The order management device 10 is an example of a vacant seat information management device, and the order input device 30 is an example of a mobile terminal device.

The store 80 according to the present embodiment targets all stores that provide goods or services (services), and in the present embodiment, the store 80 is a restaurant such as a restaurant or a pub that provides various foods and drinks. The case will be described. The store 80 is provided with a plurality of tables for customers to eat and drink. A table number, which is an example of table information, is assigned to each of the plurality of tables in advance, and each table can be identified by this table number.

For example, a server computer or the like is applied to the order management device 10 according to the present embodiment. The order management device 10 is connected to the order input device 30 by wireless communication via a network N1 such as a LAN (Local Area Network) constructed in the store 80. The order management device 10 manages the order information of the shoppers sent from the order input device 30. This order information includes the table number indicating the table used by the customer, the number of customers, the customer base of the customer, the time of entry of the customer, the order contents ordered by the customer, and the like. Is. The customer base referred to here is information that classifies customers such as "housewives," "salarymen," "family members," "students," and the like. Further, the order content referred to here is information indicating the food and drink ordered by the customer and the number thereof. Further, the store entry time may be the time obtained by the clock built in the order input device 30, or the time when the order management device 10 receives the order information from the order input device 30 is added as the store entry time. You may.

Further, the order management device 10 according to the present embodiment is connected to each of the cooking instruction device 42, the slip issuing device 44, and the accounting device 46 by wire communication via the network N1. The order management device 10 may be connected to each of the cooking instruction device 42, the slip issuing device 44, and the accounting device 46 by wireless communication via the network N1. The order management device 10 generates slip data including a slip number and cooking instruction data indicating the food and drink to be provided to the shop and the number thereof based on the order information for each customer, and the cooking instruction data. Is transmitted to the cooking instruction device 42, and the slip data is transmitted to the slip issuing device 44. The cooking instruction device 42 displays the cooking instruction data received from the order management device 10 and instructs the cooking staff in the kitchen of the food and drink to be provided to the customers and the number thereof. Further, the slip issuing device 44 prints a slip according to the slip data received from the order management device 10. Further, the accounting device 46 performs accounting processing for each customer entering the store based on the slip printed by the slip issuing device 44, and transmits information indicating the completion of the accounting processing to the order management device 10. The information indicating the completion of this accounting process is an example of the order cancellation information for canceling the order information. For example, a POS (Point Of Sales) register or the like is applied to the accounting device 46.

The person in charge of cooking at the store 80 prepares food and drink according to the cooking instruction data displayed on the cooking instruction device 42, and the person in charge of customer service at the store 80 includes the food and drink prepared by the person in charge of cooking in the corresponding order information. It is provided to the customers who enter the table indicated by the table number.

For example, a handy terminal used by a customer service person in a store 80 or the like is applied to the order input device 30 according to the present embodiment. An order input program, which will be described later, is installed in the order input device 30 in advance, and the order input process is executed using this order input program. The order input device 30 transmits the order information input and obtained by the customer service person to the order management device 10 via the network N1.

FIG. 2 is a block diagram showing an example of the electrical configuration of the order input device 30 according to the first embodiment.
As shown in FIG. 2, the order input device 30 according to the present embodiment includes a control unit 31, a storage unit 32, a display unit 33, an operation unit 34, and a communication unit 35.

The control unit 31 includes a CPU (Central Processing Unit) 31A, a ROM (Read Only Memory) 31B, a RAM (Random Access Memory) 31C, and an input / output interface (I / O) 31D, and each of these units is via a bus. Are connected to each other.

Each functional unit including a storage unit 32, a display unit 33, an operation unit 34, and a communication unit 35 is connected to the I / O 31D. Each of these functional units can communicate with the CPU 31A via the I / O 31D.

The control unit 31 may be configured as a sub control unit that controls a part of the operation of the order input device 30, or may be configured as a part of the main control unit that controls the overall operation of the order input device 30. May be good.

As the storage unit 32, for example, an SSD (Solid State Drive), a flash memory, or the like is used. The storage unit 32 stores an order input program 32A for executing the order input process according to the present embodiment. The order input program 32A may be stored in the ROM 31B.

For the display unit 33, for example, a liquid crystal display (LCD), an organic EL (Electro Luminescence) display, or the like is used. The display unit 33 has a touch panel for the person in charge of customer service to operate the order input device 30 integrally with the display surface. The operation unit 34 is provided with a power button, various operation buttons, and the like. The communication unit 35 is connected to the network N1 and communicates with the order management device 10 via the network N1. In the case of the present embodiment, the communication unit 35 and the network N1 are connected via wireless communication.

In this embodiment, a handy terminal dedicated to a store will be illustrated as an example of the order input device 30, but for example, a smartphone, a tablet terminal device, or the like is provided with a function as the order input device 30. You may.

The CPU 31A of the order input device 30 according to the present embodiment executes the order input process by writing the order input program 32A stored in the storage unit 32 into the RAM 31C and executing the order input program 32A.

FIG. 3 is a block diagram showing an example of the electrical configuration of the order management device 10 according to the first embodiment.
As shown in FIG. 3, the order management device 10 according to the present embodiment includes a control unit 11, a storage unit 12, a display unit 13, an operation unit 14, and a communication unit 15.

The control unit 11 includes a CPU 11A, a ROM 11B, a RAM 11C, and an I / O 11D, and each of these units is connected via a bus.

Each functional unit including a storage unit 12, a display unit 13, an operation unit 14, and a communication unit 15 is connected to the I / O 11D. Each of these functional units can communicate with the CPU 11A via the I / O 11D.

The control unit 11 may be configured as a sub control unit that controls a part of the operation of the order management device 10, or may be configured as a part of a main control unit that controls the overall operation of the order management device 10. May be good. For example, an integrated circuit such as an LSI (Large Scale Integration) or an IC (Integrated Circuit) chipset is used for a part or all of each block of the control unit 11. An individual circuit may be used for each of the above blocks, or a circuit in which a part or all of them are integrated may be used. Each of the above blocks may be provided integrally, or some blocks may be provided separately. In addition, a part of each of the above blocks may be provided separately. The integration of the control unit 11 is not limited to the LSI, and a dedicated circuit or a general-purpose processor may be used.

As the storage unit 12, for example, an HDD (Hard Disk Drive), SSD, flash memory, or the like is used. The storage unit 12 stores a program 12A for executing various processes according to the present embodiment. The program 12A may be stored in the ROM 11B. Further, the vacant seat management table 12B is stored in the storage unit 12.

The program 12A may be pre-installed in, for example, the order management device 10. Further, the program 12A may be realized by storing it in a non-volatile storage medium or distributing it via a network and appropriately installing it in the order management device 10. Examples of non-volatile storage media include CD-ROM (Compact Disc Read Only Memory), magneto-optical disk, HDD, DVD-ROM (Digital Versatile Disc Read Only Memory), flash memory, memory card, and the like. To.

For the display unit 13, for example, a liquid crystal display (LCD), an organic EL display, or the like is used.

The operation unit 14 is provided with a group of operation keys for receiving various instructions from the operator of the order management device 10.

The communication unit 15 is connected to the network N1 and communicates with each of the order input device 30, the cooking instruction device 42, the slip issuing device 44, and the accounting device 46 via the network N1. The communication unit 15 is also connected to a router (not shown) and is also connected to an external network such as the Internet via the router.

The CPU 11A of the order management device 10 according to the present embodiment functions as each unit shown in FIG. 4 by writing the program 12A stored in the storage unit 12 to the RAM 11C and executing the program 12A.

FIG. 4 is a block diagram showing an example of a functional configuration of the order management device 10 according to the first embodiment.

As shown in FIG. 4, the CPU 11A of the order management device 10 according to the present embodiment functions as an acquisition unit 20, an update unit 22, and a registration unit 24.

As described above, the vacant seat management table 12B is stored in the storage unit 12 according to the present embodiment. In the vacant seat management table 12B, vacant seat information indicating whether or not each of the plurality of tables is vacant is stored in association with each of the plurality of tables installed in the store 80.

At the time of ordering a customer, the acquisition unit 20 according to the present embodiment includes order information from the order input device 30 regarding the order of the customer of the store 80, including a table number indicating one of the plurality of tables. To get. Further, the acquisition unit 20 acquires order cancellation information from the accounting device 46 at the time of accounting for a customer, including the table number of the table to be accounted for and canceling the order information for the table.

When the order information is acquired by the acquisition unit 20, the update unit 22 according to the present embodiment uses the acquired order information among the vacant seat information associated with each of the plurality of tables by the vacant seat management table 12B. Update the vacant seat information of the table indicated by the included table number. Further, when the order cancellation information is acquired by the acquisition unit 20, the update unit 22 is included in the acquired order cancellation information among the vacant seat information associated with each of the plurality of tables by the vacant seat management table 12B. Update the vacant seat information of the table indicated by the table number.

When the vacant seat information managed by the vacant seat management table 12B is updated, the update unit 22 according to the present embodiment provides information for instructing synchronization of the update (hereinafter referred to as synchronization instruction information) from the communication unit 15 to the Internet. Send to an external network such as. The "synchronization instruction information" will be specifically described in the second embodiment described later.

FIG. 5 is a schematic view showing an example of the vacant seat management table 12B according to the present embodiment.
As shown in FIG. 5, in the vacant seat management table 12B, the number of seats, vacant seat information, slip number, number of people, customer base, entrance time, estimated vacant seat time, and Information of each item of order attribute is registered.

The above number of seats is information indicating the number of seats provided in the corresponding table. Further, the above table number, number of people, customer base, store entry time, and order attribute are information obtained from the order information input by the customer service staff via the order input device 30 at the time of a new order from the store customer. be. The order attribute is attribute information associated with the order content included in the order information. For example, if the order content is "coffee", "drink" is associated as the order attribute. Further, the above slip number is information uniquely generated by the order management device 10 in response to a new order from a customer entering the store. Further, the above-mentioned vacant seat information is information that is automatically updated when the order information or the order cancellation information of the customer entering the store is acquired.

Specifically, when the order information is acquired by the acquisition unit 20, the update unit 22 updates the vacant seat information corresponding to the table indicated by the table number included in the order information from vacant seats to full seats. In the example shown in FIG. 5, the vacant seat information of each of the table numbers "A002" and "B001" is updated from vacant seats to full seats. On the other hand, when the order cancellation information is acquired by the acquisition unit 20, the update unit 22 updates the vacant seat information corresponding to the table indicated by the table number included in the order cancellation information from full to vacant. The example of the table number "A001" shown in FIG. 5 shows a state in which the vacant seat information is updated from full to vacant seats, or a state in which vacant seats are vacant by default.

The update unit 22 fills up the vacant seat information of the table indicated by the table number included in the order cancellation information when the time corresponding to the predetermined margin has elapsed after the order cancellation information is acquired by the acquisition unit 20. You may update to a vacant seat. The "time corresponding to a predetermined margin" referred to here is, for example, the time required to clean up the table. If this "time corresponding to a predetermined margin" is set to, for example, 10 minutes, the customer uses it after acquiring the order cancellation information, that is, 10 minutes after the customer makes a payment. The vacant seat information of the table is updated from full to vacant.

The registration unit 24 according to the present embodiment registers the estimated vacant seat time at which the table used by the customer is expected to become vacant after the use in the vacant seat management table 12B in association with the table used by the customer. The estimated vacant seat time is a time determined by the estimated stay time of the customers who have entered the store 80.

Hereinafter, a specific configuration for determining the estimated stay time of a customer who has entered the store 80 will be described with reference to FIGS. 6 to 9.

FIG. 6 is a schematic diagram showing an example of the basic eating and drinking time table 12C according to the present embodiment.
As shown in FIG. 6, in the basic eating and drinking time table 12C, the basic eating and drinking time required for eating and drinking of each of the plurality of menus is registered in association with each of the plurality of menus that can be provided at the store 80. The menu here means an item of food and drink. The basic eating and drinking time table 12C is stored in the storage unit 12.

The above basic eating and drinking time is the time obtained by measuring the time required for eating and drinking for each menu in advance. The basic eating and drinking time here is the time from receiving an order from a customer to completing eating and drinking for one menu, assuming that a general adult eats at a normal speed. That is, it means the total time of the provision time of the menu and the eating and drinking time. In addition, as another form of the basic eating and drinking time, only the time required for the customer to eat and drink may be used. In the case of the example shown in FIG. 6, the menu of the menu number "1" is "gratin", and the basic eating and drinking time is "30 minutes". The menu with the menu number "200" is the "steak dinner course", and the basic eating and drinking time is "2 hours".

The registration unit 24 according to the present embodiment determines the estimated stay time of the entrants according to the contents of the order from the entrants. Specifically, each time the registration unit 24 accepts a new order or an additional order, the registration unit 24 refers to the basic eating and drinking time table 12C shown in FIG. 6 and determines the basic eating and drinking time according to the menu for which the order is received as the estimated stay time. .. In this case, the estimated vacant seat time at the time of a new order is a time obtained by adding the estimated stay time determined according to the new order based on the time when the new order is accepted. Further, the estimated vacant seat time at the time of additional order is a time obtained by adding the estimated stay time determined according to the additional order based on the estimated vacant seat time registered at the time of new order. The estimated vacant seat time at the time of additional order may be a time obtained by adding the estimated stay time determined according to the additional order based on the time when the additional order is received. However, in this case, it is considered that the food and drink already provided has been eaten, and the estimated vacant seat time registered at the time of new order is updated. Further, in the case of group customers, when each of them orders a different menu, the maximum value in the basic eating and drinking time corresponding to each of the ordered plurality of menus may be adopted.

FIG. 7 is a schematic diagram showing an example of the offset time table 12D according to the present embodiment.
In FIG. 7, the horizontal axis indicates the number of customers entering the store, and the vertical axis indicates the time zone when the customers enter the store. As shown in FIG. 7, in the present embodiment, the time zone for entering the store is divided into five time zones of morning, lunch, evening, dinner, and midnight.

As shown in FIG. 7, the offset time table 12D shows the number of customers and the time when the customers enter the store for each customer group (“housewife” in the example shown in FIG. 7). The coefficient and offset time are registered in association with the band. The offset time table 12D is stored in the storage unit 12.

As another form using the order contents described with reference to FIG. 6, in addition to the order contents, the registration unit 24 according to the present embodiment has a time zone when the store customers enter the store and a customer base of the store customers. , And at least one of the number of customers entering the store is used to determine the estimated time of stay of the customers. Specifically, the estimated stay time of the customer is determined by the basic eating and drinking time table 12C shown in FIG. 6, the offset time table 12D shown in FIG. 7, and the formula (1) shown below.

Estimated stay time = offset time + basic eating and drinking time x coefficient ... (1)

For example, when the customer base is "housewife", the number of people is "1 person", and the time zone is "morning" for a certain customer, the coefficient = 1.2, offset time = from the offset time table 12D shown in FIG. 10 minutes, is extracted. Further, if the menu ordered by the customer is "gratin" with the menu number "1", the basic eating and drinking time = 30 minutes is extracted from the basic eating and drinking time table 12C shown in FIG. By substituting these coefficients, the offset time, and the basic eating and drinking time into the above equation (1), the estimated stay time is calculated as follows.

Estimated stay time = 10 minutes + 30 minutes x 1.2 = 46 minutes

Similarly, in this case as well, the estimated vacant seat time at the time of a new order is a time obtained by adding the estimated stay time determined according to the new order based on the time when the new order is received. Further, the predicted vacant seat time at the time of additional order is, for example, a time obtained by adding the predicted stay time determined according to the additional order based on the predicted vacant seat time registered at the time of new order.

FIG. 8 is a schematic diagram showing an example of the specific menu table 12E according to the present embodiment.
As shown in FIG. 8, in the specific menu table 12E, the estimated stay time is registered in association with each of the plurality of specific menus. The specific menu table 12E is stored in the storage unit 12.

The above-mentioned specific menu is generally a menu that customers often order last as a so-called "tightening" menu, and examples thereof include "ochazuke", "dessert", and "coffee". Be done. In the case of the example shown in FIG. 8, the menu number “15” is “Ochazuke” and the estimated stay time is “30 minutes”. In addition, the menu number "98" is "dessert", and the estimated stay time is "20 minutes".

As yet another embodiment, the registration unit 24 according to the present embodiment, when a customer orders a specific menu instead of the order content described with reference to FIG. 6, the customer entering the store according to the specific menu. Determine the estimated time of stay. Specifically, when the registration unit 24 receives an order for a specific menu, the registration unit 24 refers to the specific menu table 12E shown in FIG. 8 and determines the estimated stay time according to the specific menu for which the order has been received. In this case, the predicted vacant seat time is, for example, a time obtained by adding the predicted stay time determined according to the order of the specific menu based on the predicted vacant seat time registered at the time of new order or additional order. If the food and drink that has already been provided has not been eaten, the staying time of the customers may be longer than the estimated staying time. Therefore, the order input device 30 displays a message prompting the person in charge of customer service to input information indicating how soon the food and drink already provided will be completed when the order for the specific menu is input. You may let me.

On the other hand, the person in charge of customer service may detect a customer who is about to return from the appearance of the customer. For example, a customer who starts packing luggage or starts talking about the next store is likely to return soon. Therefore, when the customer service staff sees the customers and detects the customers who are about to return, for example, as shown in FIG. 9, the estimated stay time for the customers is determined. May be good. Since the estimated stay time in this case is based on the information obtained from the actual appearance of the customers, it is often more accurate than the estimated stay time obtained by other methods. Therefore, the estimated stay time obtained from the customer service staff may be preferentially adopted.

FIG. 9 is a diagram for explaining an example of a case where a customer service person inputs an estimated stay time using the order input device 30 according to the present embodiment.

The registration unit 24 according to the present embodiment receives and uses the estimated stay time of the customer entering the store, which is input via the order input device 30 used by the customer service staff of the store 80. For example, as shown in FIG. 9, the function selection button 33a is displayed on the display unit 33 of the order input device 30. When the person in charge of customer service presses the function selection button 33a, the time input button 33b is displayed on the display unit 33 together with the stay prediction time input screen. Next, when the customer service staff presses the time input button 33b, the estimated stay time can be input to the stay prediction time input screen, and the customer service staff can input an appropriate time (“30 minutes” in the example shown in FIG. 9”. And enter.). Then, the transmission operation button 33c is displayed on the display unit 33 together with the stay estimated time input screen. When the person in charge of customer service presses the transmission operation button 33c, the estimated stay time input via the estimated stay time input screen is transmitted to the order management device 10.

In this case, the estimated vacant seat time is a time obtained by adding the estimated stay time received from the customer service staff based on the time when the input of the estimated stay time is received from the customer service staff. The person in charge of customer service may directly input the estimated vacant seat time.

Next, with reference to FIG. 10, a specific operation of the order management system 90 according to the first embodiment will be described.

FIG. 10 is a sequence diagram for explaining an example of the overall operation of the order management system 90 according to the first embodiment.

First, when a customer enters the store 80, a customer service representative at the store 80 guides the customer to a vacant table, listens to the order from the customer, and inputs the order to the order input device 30.

In step S1 of FIG. 10, the order input device 30 sets the table number, the number of people, the customer base, the time of entry, the order attribute, and the order contents as the order information of the customers in the store according to the operation of the order input by the customer service person. Accepts input.

In step S2, the order input device 30 transmits the order information to the order management device 10 in response to the transmission operation by the customer service person.

In step S3, the order management device 10 acquires the order information transmitted from the order input device 30 and accepts the order. This acquisition process is executed by the acquisition unit 20. The order management device 10 that has received the order generates the slip number, the slip data including the slip number and the table number, and the cooking instruction data including the slip number and the table number.

In step S4, the order management device 10 responds to the acquisition of the order information, and among the vacant seat information associated with each of the plurality of tables by the vacant seat management table 12B, the vacant seat of the table indicated by the table number included in the order information. Update information from vacant seats to full seats. This update process is executed by the update unit 22.

In step S5, the order management device 10 transmits the slip data generated in step S3 to the slip issuing device 44.

In step S6, the slip issuing device 44 prints the slip data received from the order management device 10 on a predetermined sheet and issues the slip D1. Bar code information including at least the slip number is printed on the slip D1.

In step S7, the order management device 10 transmits the cooking instruction data generated in step S3 to the cooking instruction device 42.

In step S8, the cooking instruction device 42 displays the cooking instruction data received from the order management device 10 and instructs the person in charge of cooking in the kitchen to cook food and drink.

According to the above instructions, the kitchen cook will cook the food and drink. Then, the person in charge of customer service provides the cooked food and drink to the customer, and hands the slip D1 issued in step S6 to the customer. When the food and drink is completed, the customer goes to the place where the accounting device 46 is located with the slip D1 and requests the customer service staff or the like to perform the accounting process by the accounting device 46.

In step S9, the accounting device 46 reads the barcode information printed on the slip D1 using a dedicated barcode reader and performs accounting processing.

In step S10, the accounting device 46 uses the accounting voucher number obtained by reading from the voucher D1 as the accounting voucher number, and transmits the order cancellation information including the accounting voucher number and the table number to the order management device 10.

In step S11, the order management device 10 acquires the order cancellation information transmitted from the accounting device 46. This acquisition process is executed by the acquisition unit 20. Then, the order management device 10 responds to the acquisition of the order cancellation information, and among the vacant seat information associated with each of the plurality of tables by the vacant seat management table 12B, the vacant seat of the table indicated by the table number included in the order cancellation information. Update information from full to vacant. This update process is executed by the update unit 22.

In step S12, the order management device 10 cancels (deletes) the order information corresponding to the order cancellation information acquired in step S11, and completes this accounting process.

Next, with reference to FIG. 11, the operation of the order management device 10 according to the first embodiment will be described. Note that FIG. 11 is a flowchart showing an example of the processing flow of the program 12A according to the first embodiment.

First, when the power of the order management device 10 is turned on, the program 12A according to the present embodiment is started, and each of the following processes is executed.

In step 100 of FIG. 11, the acquisition unit 20 determines whether or not the order information has been acquired from the order input device 30. If it is determined that the order information has been acquired (in the case of an affirmative determination), the process proceeds to step 102, and if it is determined that the order information has not been acquired (in the case of a negative determination), the process proceeds to step 110.

In step 102, the update unit 22 determines whether or not the order information is a new order. If it is determined that the order information is a new order (in the case of affirmative determination), the process proceeds to step 104, and if it is determined that the order information is not a new order, that is, it is an additional order (in the case of a negative determination), step. Move to 106.

In step 104, the updating unit 22 updates the vacant seat information of the table targeted for the new order from the vacant seat information associated with each of the plurality of tables by the vacant seat management table 12B from the vacant seat to the full seat, and in step 108. Transition.

In step 106, the update unit 22 predicts vacant seats for the table targeted by the additional order among the vacant seat prediction times and order attributes associated with each of the plurality of tables by the vacant seat management table 12B. The time and order attributes are updated, and the process proceeds to step 108.

In step 108, the update unit 22 determines whether or not to end the update process of the vacant seat information. If it is determined that the update process of the vacant seat information is not completed (in the case of a negative determination), the process returns to step 100 and the process waits. When it is determined that the update processing of the vacant seat information is completed (in the case of an affirmative determination), a series of processing by the above program 12A is terminated.

On the other hand, in step 110, the acquisition unit 20 determines whether or not the order cancellation information has been acquired from the accounting device 46. If it is determined that the order cancellation information has been acquired (in the case of an affirmative determination), the process proceeds to step 112, and if it is determined that the order cancellation information has not been acquired (in the case of a negative determination), the process returns to step 100 and waits.

In step 112, the updating unit 22 updates the vacant seat information of the table targeted by the order cancellation information among the vacant seat information associated with each of the plurality of tables by the vacant seat management table 12B from full to vacant, and step 108. Move to.

As described above, according to the present embodiment, the vacant seat information at each of the plurality of tables installed in the store is immediately updated without changing the operation mode of the conventional order management system. Therefore, since this update does not impose a burden on the store employees and customers, it is possible to quickly grasp the vacant seat status without any trouble.

[Second Embodiment]
In the first embodiment described above, the order management device 10 has been described as the main body of processing, but in the present embodiment, the case where the vacant seat information providing device 50 connected to each of the plurality of order management devices 10 is the main body of processing. Will be explained.

FIG. 12 is a block diagram showing an example of the configuration of the vacant seat information providing system 92 according to the second embodiment.

As shown in FIG. 12, the vacant seat information providing system 92 according to the present embodiment includes the vacant seat information providing device 50, the order management device 10A installed in the store 80A, the order management device 10B installed in the store 80B, and the vacant seat information providing device 10B. It is equipped with an order management device 10C installed in the store 80C, and ... When it is not necessary to distinguish and explain a plurality of stores 80A, 80B, 80C, ..., These are collectively referred to as a store 80. Similarly, when it is not necessary to distinguish and explain a plurality of order management devices 10A, 10B, 10C, ..., These are collectively referred to as an order management device 10.

For example, a server computer on the cloud or the like is applied to the vacant seat information providing device 50 according to the present embodiment. The vacant seat information providing device 50 is connected to each of the plurality of order management devices 10 via a network N2 such as the Internet. The vacant seat information providing device 50 is also connected to the website 82 as a predetermined Internet service via the network N2. The vacant seat information providing device 50 provides the vacant seat information managed by each of the plurality of order management devices 10 to the website 82. For example, a portal site or the like that provides users with vacant seat information in each of a plurality of stores 80 is applied to the website 82.

Although not shown here, it is assumed that each store 80 is provided with not only the order management device 10, but also a cooking instruction device 42, a slip issuing device 44, and an accounting device 46.

FIG. 13 is a block diagram showing an example of the electrical configuration of the vacant seat information providing device 50 according to the second embodiment.
As shown in FIG. 13, the vacant seat information providing device 50 according to the present embodiment includes a control unit 51, a storage unit 52, a display unit 53, an operation unit 54, and a communication unit 55.

The control unit 51 includes a CPU 51A, a ROM 51B, a RAM 51C, and an I / O 51D, and each of these units is connected via a bus.

Each functional unit including a storage unit 52, a display unit 53, an operation unit 54, and a communication unit 55 is connected to the I / O 51D. Each of these functional units can communicate with the CPU 51A via the I / O 51D.

The control unit 51 may be configured as a sub control unit that controls a part of the operation of the vacant seat information providing device 50, or may be configured as a part of a main control unit that controls the overall operation of the vacant seat information providing device 50. May be done.

As the storage unit 52, for example, an HDD, SSD, flash memory, or the like is used. The storage unit 52 stores a program 52A for executing various processes according to the present embodiment. The program 52A may be stored in the ROM 51B. Further, the storage unit 52 stores a second vacant seat management table 52B containing the same information as the vacant seat management table 12B. In the following, these two vacant seat management tables will be distinguished as a first vacant seat management table 12B and a second vacant seat management table 52B.

The program 52A may be pre-installed in, for example, the vacant seat information providing device 50. Further, the program 52A may be realized by storing it in a non-volatile storage medium or distributing it via a network and appropriately installing it in the vacant seat information providing device 50. As an example of the non-volatile storage medium, a CD-ROM, a magneto-optical disk, an HDD, a DVD-ROM, a flash memory, a memory card, or the like is assumed.

For the display unit 53, for example, a liquid crystal display (LCD), an organic EL display, or the like is used.

The operation unit 54 is provided with a group of operation keys for receiving various instructions from the operator of the vacant seat information providing device 50.

The communication unit 55 is connected to the network N2 and communicates with each of the plurality of order management devices 10 via the network N2. Further, the communication unit 55 is also communicably connected to the website 82 via the network N2.

The CPU 51A of the vacant seat information providing device 50 according to the present embodiment functions as each unit shown in FIG. 14 by writing the program 52A stored in the storage unit 52 to the RAM 51C and executing the program 52A.

FIG. 14 is a block diagram showing an example of a functional configuration of the vacant seat information providing device 50 according to the second embodiment.

As shown in FIG. 14, the CPU 51A of the vacant seat information providing device 50 according to the present embodiment functions as an acquisition unit 60, an updating unit 62, and a providing unit 64.

As described above, the second vacant seat management table 52B is stored in the storage unit 52 according to the present embodiment. The second vacant seat management table 52B stores the same information as the first vacant seat management table 12B included in the order management device 10.

The acquisition unit 60 according to the present embodiment acquires the above-mentioned synchronization instruction information from the order management device 10 when the vacant seat information managed by the first vacant seat management table 12B is updated. The synchronization instruction information is information instructing the vacant seat information providing device 50 to update the second vacant seat management table 52B to match the first vacant seat management table 12B. In addition, "synchronization" here means to match information. This synchronization instruction information includes information indicating the content updated in the first vacant seat management table 12B, for example, "update the vacant seat information of the table indicated by the table number" A001 "from vacant seat to full" and the like. Information is included.

The update unit 62 according to the present embodiment updates the second vacant seat management table 52B to match the first vacant seat management table 12B according to the synchronization instruction information acquired by the acquisition unit 60.

The providing unit 64 according to the present embodiment provides the vacant seat information managed by the second vacant seat management table 52B updated by the updating unit 62 to the website 82. The provision of vacant seat information by the providing unit 64 may be triggered by an update process, or may be triggered by the acquisition of a request from the website 82, as will be described later.

In the above description, one order management device 10 has been described as a target, but the same applies to a case where a plurality of order management devices 10 are targeted.

That is, each of the second vacant seat management tables 52B including the same information as the first vacant seat management table 12B possessed by each of the plurality of order management devices 10 is stored in the storage unit 52.

In this case, when the vacant seat information managed by each of the first vacant seat management tables 12B is updated, the acquisition unit 60 acquires the synchronization instruction information from the order management device 10 that updated the vacant seat information. The update unit 62 updates the second vacant seat management table 52B to match the first vacant seat management table 12B of the order management device 10 that has updated the vacant seat information according to the synchronization instruction information acquired by the acquisition unit 60. The providing unit 64 provides the vacant seat information managed by the second vacant seat management table 52B updated by the updating unit 62 to the website 82.

Next, the specific operation of the vacant seat information providing system 92 according to the second embodiment will be described with reference to FIGS. 15 to 17.

FIG. 15 is a sequence diagram for explaining an example of the operation of the vacant seat information providing system 92 according to the second embodiment at the time of a new order.

First, when a customer enters the store 80, a customer service representative at the store 80 guides the customer to a vacant table, listens to the order from the customer, and inputs the order to the order input device 30.

In step S21 of FIG. 15, the order input device 30 sets the table number, the number of people, the customer base, the store entry time, the order attribute, and the order information as new order information of the store entrant according to the order input operation by the customer service person. Accepts the input of order details.

In step S22, the order input device 30 transmits the order information to the order management device 10 in response to the transmission operation by the customer service person.

In step S23, the order management device 10 acquires the order information transmitted from the order input device 30 and accepts the order. The order management device 10 that has received the order generates the slip number, the slip data including the slip number and the table number, and the cooking instruction data including the slip number and the table number.

In step S24, the order management device 10 responds to the acquisition of the order information, and among the vacant seat information associated with each of the plurality of tables by the first vacant seat management table 12B, the table indicated by the table number included in the order information. Update the vacant seat information from vacant seats to full seats.

In step S25, the order management device 10 transmits synchronization instruction information to the vacant seat information providing device 50 in response to the update process of step S24.

In step S26, the vacant seat information providing device 50 acquires the synchronization instruction information transmitted from the order management device 10. This acquisition process is executed by the acquisition unit 60. The vacant seat information providing device 50 that has acquired the synchronization instruction information updates the second vacant seat management table 52B to match the first vacant seat management table 12B according to the synchronization instruction information. This update process is executed by the update unit 62.

In step S27, the order management device 10 transmits the slip data generated in step S23 to the slip issuing device 44.

In step S28, the slip issuing device 44 prints the slip data received from the order management device 10 on a predetermined sheet and issues the slip D1. Bar code information including at least the slip number is printed on the slip D1.

In step S29, the order management device 10 transmits the cooking instruction data generated in step S23 to the cooking instruction device 42.

In step S30, the cooking instruction device 42 displays the cooking instruction data received from the order management device 10 and instructs the person in charge of cooking in the kitchen to cook food and drink.

According to the above instructions, the kitchen cook will cook the food and drink. Then, the person in charge of customer service provides the cooked food and drink to the customer, and hands the slip D1 issued in step S28 to the customer.

FIG. 16 is a sequence diagram for explaining an example of the operation of the vacant seat information providing system 92 according to the second embodiment at the time of additional ordering.

First, the person in charge of customer service at the store 80 hears an additional order from the same customer as at the time of the new order, and inputs the additional order to the order input device 30.

In step S31 of FIG. 16, the order input device 30 sets the slip number, table number, number of people, customer base, as additional order information (additional order information) of the customer in the store according to the operation of order input by the customer service person. Accepts input of order attributes and contents of additional orders. The slip number is the same as the slip number generated at the time of a new order.

In step S32, the order input device 30 transmits additional order information to the order management device 10 in response to the transmission operation by the customer service person.

In step S33, the order management device 10 acquires the additional order information transmitted from the order input device 30 and accepts the additional order. The order management device 10 that has received the additional order generates each of the additional slip data including the slip number and the table number, and the additional cooking instruction data including the slip number and the table number.

In step S34, in response to the acquisition of the additional order information, the order management device 10 sets the vacant seat prediction time and the order attribute associated with the target table of the first vacant seat management table 12B according to the content of the additional order. Update. The estimated vacant seat time can be obtained by referring to, for example, the basic eating and drinking time table 12C shown in FIG. 6 above according to the content of the additional order, and the order attribute can be obtained from the additional order information.

In step S35, the order management device 10 transmits synchronization instruction information to the vacant seat information providing device 50 in response to the update process of step S34.

In step S36, the vacant seat information providing device 50 acquires the synchronization instruction information transmitted from the order management device 10. This acquisition process is executed by the acquisition unit 60. The vacant seat information providing device 50 that has acquired the synchronization instruction information updates the second vacant seat management table 52B to match the first vacant seat management table 12B according to the synchronization instruction information. This update process is executed by the update unit 62.

In step S37, the order management device 10 transmits the slip data generated in step S33 to the slip issuing device 44.

In step S38, the slip issuing device 44 prints the slip data received from the order management device 10 on a predetermined sheet and issues the additional slip D2. Bar code information including at least the slip number is printed on the additional slip D2. Here, the content of the original slip D1 is reflected in the additional slip D2, and the accounting process described later is performed using the additional slip D2.

In step S39, the order management device 10 transmits the cooking instruction data generated in step S33 to the cooking instruction device 42.

In step S40, the cooking instruction device 42 displays the cooking instruction data received from the order management device 10 and instructs the person in charge of cooking in the kitchen to cook food and drink.

According to the above instructions, the kitchen cook will cook the food and drink. Then, the person in charge of customer service provides the cooked food and drink to the customer, and hands the additional slip D2 issued in step S38 to the customer.

FIG. 17 is a sequence diagram for explaining an example of the operation of the vacant seat information providing system 92 according to the second embodiment at the time of accounting.

First, when the same customer as at the time of the above additional order completes eating and drinking of food and drink, he / she goes to the place where the accounting device 46 is located with the additional slip D2 and requests the customer service staff or the like to perform accounting processing by the accounting device 46. do.

In step S41 of FIG. 17, the accounting device 46 reads the barcode information printed on the additional slip D2 using a dedicated barcode reader and performs accounting processing.

In step S42, the accounting device 46 uses the slip number obtained by reading from the additional slip D2 as the accounting slip number, and transmits the order cancellation information including the accounting slip number and the table number to the order management device 10. ..

In step S43, the order management device 10 acquires the order cancellation information transmitted from the accounting device 46. Then, the order management device 10 responds to the acquisition of the order cancellation information, and among the vacant seat information associated with each of the plurality of tables by the first vacant seat management table 12B, the table indicated by the table number included in the order cancellation information. Update the vacant seat information from full to vacant.

In step S44, the order management device 10 transmits synchronization instruction information to the vacant seat information providing device 50 in response to the update process of step S43.

In step S45, the vacant seat information providing device 50 acquires the synchronization instruction information transmitted from the order management device 10. This acquisition process is executed by the acquisition unit 60. The vacant seat information providing device 50 that has acquired the synchronization instruction information updates the second vacant seat management table 52B to match the first vacant seat management table 12B according to the synchronization instruction information. This update process is executed by the update unit 62.

In step S46, the order management device 10 cancels (deletes) the order information corresponding to the order cancellation information acquired in step S43, and completes this accounting process.

FIG. 18 is a schematic diagram showing an example of a state in which each of the first vacant seat management table 12B and the second vacant seat management table 52B according to the present embodiment changes in time series.

The uppermost figure of FIG. 18 shows, as an example, that the vacant seat information of the table indicated by the table number "123" managed by each of the first vacant seat management table 12B and the second vacant seat management table 52B is vacant. ing.

The second figure from the top of FIG. 18 shows, as an example, a state in which the vacant seat information of the table indicated by the table number "123" is updated from vacant seats to full seats at the time of a new order. This corresponds to steps S24 and S26 shown in FIG. 15 above.

The third figure from the top of FIG. 18 shows, as an example, a state in which the estimated vacant seat time and the order attribute of the table indicated by the table number “123” are updated at the time of additional order. This corresponds to steps S34 and S36 shown in FIG. 16 above.

The lowermost figure of FIG. 18 shows, as an example, a state in which the vacant seat information of the table indicated by the table number “123” is updated from full to vacant at the time of accounting. This corresponds to steps S43 and S45 shown in FIG. 17 above.

FIG. 19 is a schematic diagram showing another example of a state in which each of the first vacant seat management table 12B and the second vacant seat management table 52B according to the present embodiment changes in time series.

The top view of FIG. 19 to the third figure from the top of FIG. 19 are the same as the third figure from the top of FIG. 18 from the top view of FIG.

In the fourth figure from the top of FIG. 19, unlike the figure at the bottom of FIG. 18, immediately after the accounting process, the vacant seat information of the table indicated by the table number “123” remains full and is not updated. In this example, as shown in the lowermost figure of FIG. 19, considering the time required to clean up the table, after a certain period of time has passed from the accounting process, the vacant seat information of the table indicated by the table number "123" is changed from full to vacant. It has been updated to.

FIG. 20 is a sequence diagram for explaining an example of the operation of updating the vacant seat predicted time by the vacant seat information providing system 92 according to the second embodiment.

In step S51 of FIG. 20, the order input device 30 receives input of the estimated stay time of the customer from the customer service staff as described with reference to FIG. 9 described above.

In step S52, the order input device 30 transmits the estimated stay time for which the input is received in step S51 to the order management device 10.

In step S53, the order management device 10 acquires the estimated stay time transmitted from the order input device 30.

In step S54, the order management device 10 updates the vacant seat predicted time associated with the target table of the first vacant seat management table 12B based on the stay predicted time acquired in step S53.

In step S55, the order management device 10 transmits synchronization instruction information to the vacant seat information providing device 50 in response to the update process of step S54.

In step S56, the vacant seat information providing device 50 acquires the synchronization instruction information transmitted from the order management device 10. This acquisition process is executed by the acquisition unit 60. The vacant seat information providing device 50 that has acquired the synchronization instruction information updates the second vacant seat management table 52B to match the first vacant seat management table 12B according to the synchronization instruction information. This update process is executed by the update unit 62.

FIG. 21 is a sequence diagram for explaining an example of the operation of providing vacant seat information from the vacant seat information providing device 50 according to the second embodiment to the website 82.

The vacant seat information providing device 50 according to the present embodiment stores a second vacant seat management table 52B for each store registered in advance, and each of the second vacant seat management table 52B stores the latest vacant seat information for each store. And the estimated vacant seat time is registered.

In step S61 of FIG. 21, the website 82 transmits a request to which a search condition is added to the vacant seat information providing device 50. For example, if you want to obtain search results by limiting the area of the store (Yokohama area, Shinjuku area, etc.), you can add a search condition related to "area" to the request. If you want to limit the genre of the store (Chinese restaurant, Japanese restaurant, etc.) and obtain search results, you can add a search condition related to "genre" to the request. In this case, in the vacant seat information providing device 50, in addition to the vacant seat information and the vacant seat predicted time, the area and genre of the store may be added to the second vacant seat management table 52B of each store as store information. Also, if you want to limit the stores that can have vacant seats after a predetermined time (30 minutes, 1 hour, 2 hours, 3 hours, etc.), you can request "time". You can add a search condition for.

In step S62, the vacant seat information providing device 50 acquires the request transmitted from the website 82, and in response to the acquired request, from the second vacant seat management table 52B stored in each store registered in advance. , Search for vacant seat information for the relevant store.

In step S63, the vacant seat information providing device 50 provides the vacant seat information of the corresponding store obtained as the search result in step S62 to the website 82. At this time, the estimated vacant seat time of the corresponding store may also be provided to the website 82. This provision process is executed by the provision unit 64. The vacant seat information providing device 50 may provide the vacant seat information of the corresponding store obtained from the second vacant seat management table 52B as a search result after processing it so as to match the usage pattern on the website 82.

In step S64, the website 82 uses the vacant seat information of the corresponding store provided by the vacant seat information providing device 50 to provide various services to the user of the website 82. For example, it provides a service that presents the vacancy status of a store to the user of the website 82 and makes a reservation for the store.

Next, with reference to FIG. 22, the operation of the vacant seat information providing device 50 according to the second embodiment will be described. Note that FIG. 22 is a flowchart showing an example of the processing flow of the program 52A according to the second embodiment.

In step 120 of FIG. 22, the acquisition unit 60 determines whether or not synchronization instruction information has been acquired from the order management device 10. If it is determined that the synchronization instruction information has been acquired (in the case of an affirmative determination), the process proceeds to step 122, and if it is determined that the synchronization instruction information has not been acquired (in the case of a negative determination), the process proceeds to step 124.

In step 122, the update unit 62 updates the second vacant seat management table 52B to match the first vacant seat management table 12B according to the synchronization instruction information acquired above, and returns to step 120 to wait.

On the other hand, in step 124, it is determined whether or not the acquisition unit 60 has acquired the request to which the search condition is added from the website 82. If it is determined that the request has been acquired (in the case of an affirmative determination), the process proceeds to step 126, and if it is determined that the request has not been acquired (in the case of a negative determination), the process returns to step 120 and waits.

In step 126, the providing unit 64 searches for vacant seat information of the corresponding store from the second vacant seat management table 52B stored for each store registered in advance in response to the request acquired above. Then, the providing unit 64 provides the vacant seat information of the corresponding store obtained as the search result to the website 82, returns to step 120, and stands by. At this time, the estimated vacant seat time may be provided to the website 82 together with the vacant seat information of the corresponding store.

As described above, according to the present embodiment, the latest vacant seat information in each of the plurality of stores is collectively managed by the vacant seat information providing device, and the latest vacant seat information for each store is provided to the website. Therefore, the user of the website can grasp the latest vacancy status in the desired store.

As described above, the vacant seat information management device, the vacant seat information providing device, and the vacant seat information providing system have been illustrated and described as embodiments. The embodiment may be in the form of a program for causing a computer to execute the functions of each part of the vacant seat information management device or each part of the vacant seat information providing device. The embodiment may be in the form of a storage medium that can be read by a computer that stores this program.

In addition, the configurations of the vacant seat information management device and the vacant seat information providing device described in the above embodiment are examples, and may be changed depending on the situation within a range that does not deviate from the gist.

Further, the processing flow of the program described in the above embodiment is also an example, and even if unnecessary steps are deleted, new steps are added, or the processing order is changed within a range that does not deviate from the purpose. good.

Further, in the above embodiment, the case where the processing according to the embodiment is realized by the software configuration by using the computer by executing the program has been described, but the present invention is not limited to this. The embodiment may be realized, for example, by a hardware configuration or a combination of a hardware configuration and a software configuration.

10, 10A-10C Order management device 11 Control unit 12 Storage unit 12A Program 12B Vacancy management table (1st vacant seat management table)
12C Basic eating and drinking time table 12D Offset time table 12E Specific menu table 13 Display unit 14 Operation unit 15 Communication unit 20 Acquisition unit 22 Update unit 24 Registration unit 30 Order input device 31 Control unit 32 Storage unit 32A Order input program 33 Display unit 33a Function Select button 33b Time input button 33c Transmission operation button 34 Operation unit 35 Communication unit 42 Cooking instruction device 44 Slip issuing device 46 Accounting device 50 Vacancy information providing device 51 Control unit 52 Storage unit 52A Program 52B Second vacant seat management table 53 Display unit 54 Operation unit 55 Communication unit 60 Acquisition unit 62 Update unit 64 Provision unit 80, 80A-80C Store 82 Website 90 Order management system 92 Vacancy information provision system

Claims (8)

A storage unit that stores vacant seat management tables for managing vacant seat information indicating whether or not each of the plurality of tables is vacant in association with each of the plurality of tables installed in the store.
Acquires order information regarding an order of a customer who has entered the store and includes table information indicating any of the plurality of tables, and order cancellation information including the table information and canceling the order information. Acquisition department and
When the order information or the order cancellation information is acquired by the acquisition unit, among the vacant seat information associated with each of the plurality of tables by the vacant seat management table, the acquired order information or order cancellation information The update unit that updates the vacant seat information of the table indicated by the table information included in
The estimated vacant seat time, which is determined by the estimated stay time of the customer who entered the store and is predicted that the table used by the customer will be vacant after the use, corresponds to the table used by the customer. The registration department to be attached and registered in the vacant seat management table,
Equipped with
The order information includes the contents of the order ordered by the customer.
When the registration unit receives the estimated stay time of the customer entering the store via the mobile terminal device used by the employee of the store, the estimated stay time is determined according to the order contents. A vacant seat information management device that is adopted in preference to the estimated stay time of the entrant or the estimated stay time of the entrant determined according to the specific menu ordered by the entrant. The update part
When the order information is acquired by the acquisition unit, the vacant seat information of the table indicated by the table information is updated from vacant to full.
The vacant seat information management device according to claim 1, wherein when the order cancellation information is acquired by the acquisition unit, the vacant seat information of the table indicated by the table information is updated from full to vacant. A claim that the updating unit updates the vacant seat information of the table indicated by the table information from full to vacant when a time corresponding to a predetermined margin elapses after the order cancellation information is acquired by the acquisition unit. The vacant seat information management device according to 2. In addition to the order contents, the registration unit uses at least one of the time zone when the customer entered the store, the customer base of the customer, and the number of customers of the store to obtain the customer. The vacant seat information management device according to any one of claims 1 to 3, which determines the estimated stay time. A communication unit that stores a second vacant seat management table containing the same information as the vacant seat management table and communicates with a vacant seat information providing device that provides vacant seat information of the store to a predetermined Internet service is further provided.
When the vacant seat information managed by the vacant seat management table is updated, the updating unit receives information instructing the update to match the second vacant seat management table with the vacant seat management table from the communication unit. The vacant seat information management device according to any one of claims 1 to 4 to be transmitted to. A communication unit that communicates with the vacant seat information management device according to any one of claims 1 to 4.
A storage unit that stores a second vacant seat management table containing the same information as the first vacant seat management table of the vacant seat information management device.
When the vacant seat information managed by the first vacant seat management table is updated, the information instructing the update to match the second vacant seat management table with the first vacant seat management table is acquired from the vacant seat information management device. Acquisition department and
An update unit that updates the second vacant seat management table to match the first vacant seat management table according to the information instructing the update acquired by the acquisition unit.
A providing unit that provides vacant seat information managed by the second vacant seat management table updated by the updating unit to a predetermined Internet service, and a providing unit.
Vacancy information providing device equipped with. A vacant seat information providing system including the vacant seat information management device according to any one of claims 1 to 4 provided in each of a plurality of stores and a vacant seat information providing device that communicates with each of the vacant seat information management devices. There,
The vacant seat information providing device is
A storage unit that stores each of the second vacant seat management tables containing the same information as the first vacant seat management table possessed by each of the vacant seat information management devices.
When any of the vacant seat information managed by each of the first vacant seat management tables is updated, the vacant seat information management device that updated the vacant seat information transfers the second vacant seat management table to the first vacant seat management table. The acquisition unit that acquires the information that instructs the update to match, and
An update unit that updates the second vacant seat management table to match the first vacant seat management table according to the information instructing the update acquired by the acquisition unit.
A providing unit that provides vacant seat information managed by the second vacant seat management table updated by the updating unit to a predetermined Internet service, and a providing unit.
Vacancy information provision system equipped with. A program for making a computer function as an acquisition unit, an update unit , and a registration unit included in the vacant seat information management device according to any one of claims 1 to 5.

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