JP2014127118A - Reservation job support server, reservation job support program, and support method for reservation job - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reservation job support server for enhancing a user convenience in a reservation job for a service with a usage date or usage date and time specified as in a hotel stay reservation, and supporting a reservation job that is effective to improve efficiency of the management of stocks such as discount plans and options.SOLUTION: A server performs: instead of managing usage price of services and the numbers of stocks thereof for each stay plan produced by reflecting application of a discount plan and addition of an option, setting a standard price as a basis of a usage price of a service before reflecting a discount plan and an option for each usage date or usage date and time; determining applicability of a discount plan from a condition, such as a usage date, specified by a user, to compute a base price related to a service usage before adding an option; and determining a stay price by adding a usage price of an option selected by the user and the base price. This makes it possible to present a user with a usage price in accordance with a stay condition specified by the user, without being bound by a plan such as a stay plan.

Description

  The present invention relates to a reservation work support server, a reservation work support program, and a reservation work support method for supporting a reservation work of a service for which a use date or a use date is specified, such as a hotel reservation.

  Services that are often used for reservations such as hotels and rental cars are widely accepted for reservations via the Internet, and a reservation reception system connected to the network used to accept such reservations. Etc. are disclosed (for example, see Patent Documents 1 to 3).

  For example, in the case of hotel reservations, reservations are made by specifying the accommodation facility, use date and number of days, room type, etc., but the reservation fee is determined uniformly for each room type according to these conditions Rather, various accommodation plans are usually set for each accommodation room type depending on the availability of various discount plans through early reservations and consecutive nights reservations, and options such as meals, newspapers, and video viewing. is there.

  Therefore, when a user requests a search for vacancies by specifying accommodation conditions such as the date of use and room type from an accommodation reservation site on the Internet, the reservation reception system searches for available accommodation plans, and each accommodation Checking the stock status of the plan, not only the corresponding accommodation facility and room type are displayed, but a list of accommodation plans available for each room type is displayed (for example, Patent Literature) Paragraphs 0016 and 0030, paragraphs 0009 and 0025 of Patent Document 2, paragraph 0075 of Patent Document 3, and the like).

JP 2009-98904 A JP 2011-34350 A JP 2004-178000 A

  According to the reservation system that assumes the setting of such an accommodation plan, from the viewpoint of the user of the service that makes the reservation, how much the fee will be reduced by applying the discount plan, and how much the fee will be added by adding options This makes it difficult to accurately determine whether the price is high, making it difficult to make decisions such as the use of early reservations, consecutive night reservations, and the addition of options such as meals. Moreover, since it is necessary to select from the set accommodation plans, the options cannot be freely combined.

  On the other hand, when viewed from the provider side of the service that accepts reservations, reservations will be accepted for each accommodation plan, so for example, plans with dinner and breakfast, plans with only breakfast, breakfast and newspaper morning edition will be attached If various accommodation plans are set, such as plans, with the same breakfast, information such as how many breakfasts are needed for each reservation date cannot be immediately grasped from the reservation status of the accommodation plan. The problem arises that the management of the order status and stock status of each option becomes complicated.

  The present invention has been made in order to cope with such a problem. In the reservation business of a service in which a use date or a use date and time is specified like a hotel reservation, the convenience of the user is improved and a discount is provided. An object of the present invention is to provide a reservation work support server, a reservation work support program, and a reservation work support method that support a reservation work, which are effective in improving the efficiency of inventory management of plans and options.

  The present invention for solving such a problem is a reservation work support server used for determining a reservation condition for a reservation request for a predetermined service in which a use date or a use date is specified, and each reservation date or date when reservation is possible Inventory information storage means for storing the number of stocks related to the use of the service, and the basis of the usage fee of the service before reflecting the application of a discount plan and the addition of options for each day or date when reservation is possible A standard charge storage means for storing the standard charge, and a discount condition storage means for storing a discount condition of a discount plan applicable to the standard charge when the use date or the use date matches a predetermined condition; Reservation request receiving means for receiving a reservation request for the service in which a use date or use date is specified from a user terminal operated by a user, and a use date or use specified in the reservation request Inventory checking means for searching the inventory information storage means to check whether there is inventory at the time, and when the inventory checking means confirms that there is inventory at the usage date or usage date, the usage date specified in the reservation request Alternatively, the standard charge reading means for retrieving and reading the standard charge at the use date and time, and the discount condition stored in the discount condition storage means for the use date or use date specified in the reservation request. If there is a discount plan corresponding to the discount condition, a basic fee for calculating the basic fee related to the use of the service by applying the discount plan to the standard fee read by the standard fee reading means A reservation service support server comprising a computing means.

  In the present invention, the service usage fee and the number of inventory are not managed for each plan such as a lodging plan that reflects the application of a discount plan or addition of an option, but the discount plan is applied for each usage date or usage date and time. Use the service before adding options by setting a standard fee that is the basis of the service usage fee before reflecting the addition of options and options, and determining whether a discount plan can be applied based on the conditions such as date of use. By configuring so as to calculate the basic charge, it is possible to present a service charge according to the accommodation conditions specified by the user without being bound by a plan such as an accommodation plan.

  In the present invention, reservation of service use is made in units of use date or use date, but for use date and time, in addition to specifying a specific date and time, from what time to what time, or what day A time zone such as morning or afternoon may be designated. In addition, the method for calculating the basic charge by applying the discount plan to the standard charge is not particularly limited, and the specified discount rate or discount amount applied if the use date or use date falls within the specified discount conditions. In addition to the calculation using, the discount rate and the discount amount applied if the discount condition other than the use date and use date (for example, gender, age, etc.) is applicable is also reflected in the calculation of the basic charge. It is good as well.

  Further, the present invention provides an option selection information receiving unit that receives information on an option selected by a user for use of the service from the user terminal, and an option fee specified from the information on the option is calculated by the basic fee calculation unit. Reservation condition transmitting means for determining a usage fee by adding to the calculated basic fee and transmitting information related to the reservation condition including the usage fee to the user terminal may be provided.

  When configured in this way, instead of an accommodation plan that includes standard options, a usage fee that is obtained by adding only the option fee selected by the user to the basic fee for using the service after applying the discount plan is presented. Therefore, the user can freely select an option.

  Further, the inventory information storage means stores, for each of a plurality of facilities or equipment that provide the service, the number of stocks related to the use of the service for each day or date when reservation is possible, and the reservation request receiving means In the reservation request to be received, facility conditions for selecting a facility or equipment to provide a service are specified, and the inventory checking means, for the facility or equipment corresponding to the facility conditions specified in the reservation request, Check whether there is inventory on the use date or date and time specified in the reservation request, and the basic charge calculation means, for each facility or equipment confirmed by the inventory check means that there is inventory on the use date or use date and time Calculate the basic charge, send the basic charge calculated for one or more facilities or equipment to the user terminal, and receive the option selection information Stage may be characterized by receiving information about the options for the selected facility or equipment to the user at the user terminal.

  With this configuration, it is possible to present each usage fee by freely selecting an option for a facility or facility selected by the user from a plurality of facilities or facilities corresponding to conditions such as a usage date requested by the user. It becomes possible. The facility or equipment here includes a hotel, a room type for each hotel, a rental car sales office, a rental car model, and the like.

  The present invention further includes discount stock information storage means for storing the number of stocks related to the application of a discount plan for each day or date when reservation is possible, and the basic charge calculation means is a discount plan corresponding to a discount condition. If there is, the presence of the discount plan on the use date or use date specified in the reservation request is checked by searching the discount stock information storage means, and the discount plan on the use date or use date The basic charge to which the discount plan is applied may be calculated when it is confirmed that there is a stock.

  If comprised in this way, it will become possible to avoid that the profit rate of a facility deteriorates because of excessive application of a discount plan by managing the stock number of a discount plan.

  Further, in the present invention, the discount condition storage means stores information on discount conditions of two or more discount plans and whether each discount plan can be duplicated, and the basic charge calculation means corresponds to the discount condition. If there are two or more discount plans to be calculated, the basic fee is calculated by determining whether the discount plan is applicable to the standard fee according to the possibility of duplication for each discount plan stored in the discount condition storage means. It can also be a feature.

  With this configuration, by controlling whether discount plans can be applied repeatedly, if the requested reservation meets multiple discount conditions, all discount plans are applied, resulting in excessive basic charges. It becomes possible to avoid becoming cheap.

  The present invention can also be specified as a reservation service support program that operates on the reservation service support server according to the present invention.

  A reservation service support program according to the present invention is a reservation service support program used for determining a reservation condition for a reservation request for a predetermined service in which a use date or a use date is specified. Stock information storage means for storing the number of stocks related to the use of the service for each day or date when reservation is possible, and before reflecting the application of a discount plan and addition of options for each day or date when reservation is possible Standard charge storage means for storing a standard charge that is the basis of the use charge of the service, and discount conditions of a discount plan applicable to the standard charge when the use date or use date and time match a predetermined condition A discount condition storage means for storing, and the computer is used to specify a use date or a use date and time from a user terminal operated by a user. A reservation request receiving step for receiving a reservation request for a service; an inventory check step for searching the inventory information storage means to check whether there is inventory on the use date or use date specified in the reservation request; and When it is confirmed that there is a stock on the use date or use date in step, a standard charge reading step for retrieving and reading the standard charge on the use date or use date specified in the reservation request by searching the standard charge storage means; For the use date or use date and time specified in the reservation request, it is determined whether the discount condition stored in the discount condition storage means is satisfied, and when there is a discount plan corresponding to the discount condition, the standard charge reading step And a basic charge calculation step of calculating a basic charge obtained by applying the discount plan to the standard charge read in step (b). Reservation business support program. It is.

  Further, the reservation service support program according to the present invention includes an option selection information receiving step for receiving, from the user terminal, information relating to an option selected by the user for use of the service, and an option fee specified from the information relating to the option. A reservation condition transmitting step of determining a reservation fee by adding to the basic fee calculated in the basic fee calculation step and transmitting information related to the reservation condition including the reservation fee to the user terminal; You can also.

  Further, the inventory information storage means stores, for each of a plurality of facilities or equipment that provide the service, the number of stocks related to the use of the service for each day or date when reservation is possible, and the reservation request receiving means In the reservation request to be received, a facility condition for selecting a facility or equipment to provide a service is specified, and in the inventory confirmation step, the facility corresponding to the facility condition specified in the reservation request is specified in the computer. Or, for facilities, the presence or absence of inventory on the use date or use date specified in the reservation request is confirmed, and in the basic charge calculation step, the facility confirmed as being in stock on the use date or use date and time in the inventory check step Alternatively, the basic fee is calculated for each facility, and the basic fee calculated for one or more facilities or facilities is calculated as the user terminal. To send, in the option selection information receiving step may be characterized in that to receive the information about the options for facility or equipment selected by the user at the user terminal.

  In the reservation work support program according to the present invention, the computer is provided with discount stock information storage means for storing the number of stocks related to the application of a discount plan for each day or date when reservation is possible, and the computer In the basic charge calculation step, if there is a discount plan corresponding to the discount condition, the discount stock information storage means indicates whether or not the discount plan is in stock on the use date or use date specified in the reservation request. The basic charge to which the discount plan is applied may be calculated when it is confirmed by searching and when it is confirmed that the discount plan is in stock on the use date or use date.

  Further, in the reservation work support program according to the present invention, the discount condition storage means stores information on discount conditions of two or more discount plans and whether or not each discount plan can be duplicated, and the computer stores the information In the basic charge calculation step, if there are two or more discount plans corresponding to the discount condition, whether or not the discount plan can be applied to the standard charge is determined according to whether or not each discount plan is stored in the discount condition storage means. It can also be characterized in that the basic charge is calculated by judgment.

  The present invention can also be specified as a reservation service support method executed by the reservation service support server or the reservation service support program according to the present invention.

  A reservation service support method according to the present invention is a reservation service support method for determining a reservation condition for a reservation request for a predetermined service for which a use date or a use date is specified. Reflects inventory information storage means for storing the number of stocks related to the use of the service for each day or date when reservation is possible, and application of a discount plan and addition of options for each day or date when reservation is possible Discount of discount plan applicable to the standard charge when the standard charge storage means for storing the standard charge that is the basis of the previous charge of the service and the use date or the use date and time meet a predetermined condition Discount condition storage means for storing conditions, and reservation of the service in which the computer specifies a use date or use date and time from a user terminal operated by the user A reservation request receiving step for receiving a request; an inventory checking step for the computer to check whether there is inventory on the use date or use date specified in the reservation request by searching the inventory information storage means; and the computer However, when it is confirmed in the inventory check step that there is inventory on the use date or use date and time, the standard charge on the use date or use date and time specified in the reservation request is retrieved and retrieved from the standard charge storage means. A charge reading step, and the computer determines whether the discount date stored in the discount condition storage means corresponds to the use date or the use date specified in the reservation request, and the discount plan corresponding to the discount condition is In some cases, a basic fee is calculated by applying the discount plan to the standard fee read in the standard fee reading step. A support method of reservation business and having a fee calculating step.

  The reservation service support method according to the present invention includes an option selection information receiving step in which the computer receives information on an option selected by a user for use of the service from the user terminal, and the computer includes the option. A reservation condition transmission step of determining a reservation fee by adding an option fee specified from information related to the basic fee calculated in the basic fee calculation step, and transmitting information related to the reservation condition including the reservation fee to the user terminal; It can also be characterized by having.

  Further, the inventory information storage means stores, for each of a plurality of facilities or equipment that provide the service, the number of stocks related to the use of the service for each day or date when reservation is possible, and the reservation request receiving means In the reservation request received, a facility condition for selecting a facility or equipment to provide a service is specified, and in the inventory checking step, the computer satisfies a facility condition that corresponds to the facility condition specified in the reservation request. Or, for the equipment, the presence or absence of stock on the use date or use date specified in the reservation request is confirmed, and the computer, in the basic charge calculation step, has the stock on the use date or use date and time in the inventory check step. The basic fee calculated for one or more facilities or equipment by calculating the basic fee for each confirmed facility or equipment Was transmitted to the user terminal, the computer, in the option selection information receiving step may be characterized by receiving information about the options for the selected facility or equipment to the user at the user terminal.

  Further, in the reservation work support method according to the present invention, the computer is provided with discount inventory information storage means for storing the number of inventory related to application of a discount plan for each day or date when reservation is possible, In the basic charge calculation step, when there is a discount plan corresponding to the discount condition, the computer stores the discount stock information storage means that indicates whether there is a stock of the discount plan on the use date or use date specified in the reservation request. The basic charge to which the discount plan is applied is calculated when it is confirmed that the discount plan is in stock on the use date or use date.

  Further, in the reservation work support method according to the present invention, the discount condition storage means stores information on discount conditions of two or more discount plans and whether or not each discount plan can be duplicated. In the basic charge calculation step, if there are two or more discount plans corresponding to the discount condition, whether or not the discount plan can be applied to the standard charge according to whether or not each discount plan is stored in the discount condition storage means It is also possible to calculate the basic charge by judging the above.

  According to the present invention, a user of a reservation service such as a hotel or a rental car can accurately grasp how much the fee is reduced by applying a discount plan and how much the fee is increased by adding an option. It becomes possible. In addition, options such as meals can be freely combined and added, and the convenience of reservation is improved.

  In addition, it is easier for businesses that provide hotels, rental cars, etc. to understand the inventory status of room types and vehicle types, as well as the number of discount plans applied and the number of options used for each option. Is.

It is a figure which shows an example of embodiment of the reservation work assistance server which concerns on this invention. It is a block diagram which shows an example of a structure of the reservation work assistance server which concerns on this invention. In this invention, it is a figure which shows an example of the input screen of the accommodation conditions output to a user terminal. It is a figure which shows an example of the total number of inventory memorize | stored in the room inventory table of the reservation work assistance server which concerns on this invention. It is a figure which shows an example of the stock quantity of the early reservation discount memorize | stored in the room inventory table of the reservation work assistance server which concerns on this invention. It is a figure which shows an example of the stock quantity of the consecutive night reservation discount memorize | stored in the room inventory table of the reservation work assistance server which concerns on this invention. It is a figure which shows an example of the standard charge table of the reservation work assistance server which concerns on this invention. It is a figure which shows the accommodation conditions which the user input in the 1st example which calculates a basic charge by this invention. It is a figure which shows the calculation method of the accommodation basic charge in a certain room type in the 1st example which calculates a basic charge by this invention. It is a figure which shows the accommodation conditions which the user input in the 2nd example which calculates a basic charge by this invention. It is a figure which shows the calculation method of the accommodation basic charge in a certain room type in the 2nd example which calculates a basic charge by this invention. It is a figure which shows an example of the output screen of the search result output to a user terminal in this invention. It is a flowchart which shows the flow which makes a user terminal output a basic charge list | wrist by the reservation work assistance server which concerns on this invention. It is a flowchart which shows the flow which receives a reservation from a user terminal by the reservation work assistance server which concerns on this invention. It is a figure which shows an example of the output screen of the selectable option list | wrist output to a user terminal in this invention.

  Embodiments for carrying out the present invention will be described below in detail with reference to the drawings. In the following, an example in which the present invention is applied to the calculation of an accommodation fee in a hotel accommodation reservation will be described. This is an example of an embodiment of the present invention, and the present invention will be described below. However, the present invention is not limited to the embodiment.

  FIG. 1 shows an overview of an embodiment of the present invention. A user who wants to make an accommodation reservation accesses the reservation service support server according to the present invention using a user terminal that can be connected to the Internet, such as a mobile phone or a personal computer (PC). The reservation service support server searches a reservation information database storing information on the number of reservable stocks and accommodation charges for a plurality of accommodation facilities, and for each accommodation facility and room type that matches the accommodation conditions specified by the user The basic fee before the application of the option reflecting the application of the discount plan is calculated, and a list showing these is transmitted to the user terminal.

  When the user selects the room type of one of the accommodation facilities and selects an option that he / she wants to add, the reservation contents including the accommodation fee with the option fee added are presented to the user from the reservation service support server. When an operation for confirming the reservation is performed, the reservation content is registered in the reservation information database, and the reservation information necessary for the reservation management system that manages the reservation status for each accommodation facility is transmitted.

  The reservation management system is a management system provided by each accommodation facility to manage the reservation status. Information regarding reservations received from routes other than the reservation service support server, such as accommodation facilities and call center telephones, are accepted. The reservation information input from the operator terminal and the reservation information received from the reservation site operated by the accommodation facility itself are also integrated, and information related to the reservation status of the accommodation facility is managed in the reservation management database. Information on the latest reservation inventory status and accommodation charges stored in the reservation management database is transmitted to the reservation service support server as needed, and an update process is performed so as to synchronize with the reservation information database.

  As described above, the reservation service reception server according to the present invention is installed separately from the reservation management system managed by the accommodation facility, and the reservation service reception server is connected to the reservation management system of the plurality of accommodation facilities. It can be operated as a portal site for accommodation reservations where reservations can be accepted.

  The reservation service support server according to the present invention is preferably used for the operation of the portal site as described above, but in addition, the business operator entrusted by one accommodation facility The reservation service support server according to the present invention may be used for the operation of the reservation dedicated site, or the reservation service support server according to the present invention is installed in the reservation site operated by the accommodation facility itself to accept the accommodation reservation. It is good as well.

  FIG. 2 shows an example of the configuration of the reservation service support server according to the present invention. The reservation service support server 10 is a server computer that can be accessed via the Internet from a user terminal 20 such as a mobile phone or a PC, and is also connected to the reservation management system 30 via a network to exchange data as needed. Is called.

  The reservation work support server 10 is constituted by a computer having an auxiliary storage device such as a CPU, main memory, and HDD, and corresponds to each function stored in the auxiliary storage device such as an HDD in order to realize a predetermined function. The application program to be read is read into the main memory or the like, and the arithmetic processing is executed by the CPU using the main memory or the like as a working area.

  The reservation service support server 10 is not necessarily required to be physically configured by a single computer, and a plurality of computers may be linked to realize the function. The function may be realized as a part of the function of one computer having other functions.

  The reservation request processing unit 11 and the reservation information update unit 12 provided in the reservation service support server 10 are both functionally specified, and each function is stored in an auxiliary storage device such as an HDD. This is realized by reading an application program corresponding to the above function into a main memory or the like and executing arithmetic processing by the CPU using the main memory or the like as a working area.

  Of these, the reservation request processing unit 11 performs processing necessary for presenting a basic fee list for each room type of accommodation facilities that meet the accommodation conditions specified by the user, accepting option selections, displaying usage fees, accepting reservations, etc. Execute. The reservation information update unit 12 communicates data with the reservation management system in which each accommodation facility manages the reservation status as needed, and synchronizes the number of stocks for each room type, information on the confirmed reservation, the accommodation fee for each room type, etc. Execute the process.

  About the information stored in the reservation information database 13, the facility information storage unit 131, the room inventory table 132, the standard fee table 133, the discount condition storage unit 134, the option fee table 135, and the reservation information table 136 included therein. As will be described later, a predetermined storage area of an auxiliary storage device such as an HDD is allocated to each of these units. As described above, the reservation work support server 10 does not necessarily have to be physically configured by one computer. For example, the reservation information database 13 includes a dedicated database server. It is good also as using the server computer to comprise.

  Based on the above configuration, using the flowcharts of FIG. 13 and FIG. 14, it is confirmed from the acceptance of the specified accommodation conditions executed by the reservation request processing unit 11 of the reservation work support system 10 according to the present invention. A processing flow until reservation registration will be described.

  The flowchart of FIG. 13 shows a flow in which the reservation service support server 10 receives accommodation conditions designated by the user from the user terminal 20 and causes the user terminal 20 to output a list of basic accommodation charges.

  When a user who wants to reserve an accommodation facility operates the user terminal 20 to access the reservation service support server 10 and selects a web page for the reservation of the accommodation facility, the conditions of the accommodation condition as illustrated in FIG. The input screen is displayed. Items included in the input screen are not particularly limited, but when the user inputs information such as the date of stay, the number of stays, the number of guests, the type of accommodation such as area, price range, etc., these accommodation conditions The information regarding is transmitted from the user terminal 20 to the reservation service support server 10.

  When the reservation service support system 10 in which the reservation request processing unit 11 is activated receives accommodation conditions input to the user terminal 20 as a reservation request from the user (S01), the facility information storage unit 131 of the reservation information database 13 and The room inventory table 132 is searched (S02), and the room type of the accommodation facility that matches the number of people, the area, etc. specified in the accommodation condition on the use date specified from the accommodation date specified in the accommodation condition and the number of accommodation days The presence or absence of stock is confirmed (S03).

  Specifically, for example, information such as the location, class, and room type of the accommodation facility is stored in the facility information storage unit 131, and a room inventory table 132 illustrated in FIG. 4 is provided for each room type. The number of stocks for each use day is stored, the facility information storage unit 131 is searched to narrow down the room types of the accommodation facilities that match the accommodation conditions, and the presence or absence of the stock is confirmed in the room stock table 132 for the narrowed room types. You can do that. Or, record the address, class, and the number of people who can stay in the room inventory table provided for each room type, and search the room inventory table directly to find that it is in stock on the day of use and matches the accommodation conditions. It is good also as narrowing down the room type to perform, and the method of inventory check is not specifically limited.

  Here, if there is no room type of the accommodation facility that matches the accommodation conditions, or there is no stock on the specified usage date even if there is a matching room type, the user terminal indicates that there is no corresponding room. 20 (S04). If there is a room type of an accommodation facility that matches the accommodation conditions and there is a stock, the room type of one accommodation facility is selected from the room types (S05).

  For the room type of the selected accommodation facility, the standard fee table 133 stored for each room type and storing the standard fee for each use day as illustrated in FIG. 7 is searched, and the room type standard of the corresponding accommodation facility is searched. The standard charge on the date of use specified from the accommodation conditions is read from the charge table 133 (S06). Here, the standard charge stored for each use day is a charge used as a basis for calculating a service charge before reflecting the application of a discount plan or addition of an option.

  Subsequently, the discount condition stored in the discount condition storage unit 134 is confirmed whether or not the discount plan can be applied to the use date specified from the received accommodation condition (S07). Discount plans include, for example, early reservation discounts applied to reservations more than one month in advance, reservations more than one week in advance, and consecutive night reservation discounts applied when staying for two or more consecutive nights. be able to.

  When there is an applicable discount plan, a room inventory table for each discount plan, which is provided for each room type of the accommodation facility and stores the number of discount plans in stock for each use day as illustrated in FIG. 5 and FIG. 132 is searched (S08), and the presence / absence of stock of each discount plan on the use date is confirmed (S09).

  If there is an available discount plan in stock on the day of use, a discount amount calculation rule is read from the discount condition storage unit 134 for each discount plan (S10), and multiple discount plans are applied to each discount plan. A duplication permission flag indicating whether or not it is possible is set (S11) and stored in a memory or the like. When the discount conditions are read for all applicable discount plans, it is determined from the duplicate permission flag whether each discount plan can be duplicated (S12), and adjustment of discount plans that are not permitted to be duplicated is made. After performing (S13), the accommodation basic charge after applying the discount plan is calculated (S14). The basic accommodation charge calculated here is a use charge under the condition that no option is added, and is a charge that is a basis for calculating a final use charge after adding the option addition.

  If the discount plan is applied to all reservations that meet the discount conditions without inventory management for the discount plan, the inventory check process for each discount plan described in S08 to S09 is not executed. become. Further, when a plurality of discount plans can be applied, the overlap adjustment process described in S11 to S12 is not executed when the overlap adjustment is not performed and all the discount plans are applied.

  The discount condition of each discount plan stored in the discount condition storage unit 134 includes a rule for calculating a discount amount as to how a discount is applied from a standard fee when applied. The calculation rule is not particularly limited, and for example, a fixed amount or a fixed ratio with respect to the standard fee may be discounted for each discount plan. In addition to the discount plan determined by the date of use, a discount plan determined by other conditions such as the age and gender of the guest may be used in combination, and if such a discount plan is set The applicability of each discount plan is also determined and reflected in the calculation of the basic accommodation charge.

  If there is no discount plan applicable in S07, and there is no stock on the usage date for the discount plan applicable in S09, the discount plan is not applied, and the standard rate read in S06 is The basic charge is determined as it is (S14).

  For the room type of the accommodation facility selected in S05, when the calculation processing of the basic accommodation fee after applying the discount plan to the standard fee according to the above flow is completed, the accommodations that match the accommodation conditions confirmed in S03 are in stock Regarding the room type of the facility, it is confirmed whether there are other room types of the accommodation facility (S15). If there are other room types of the corresponding accommodation facility, the room of the one accommodation facility is selected from them. The same processing (S05 to S14) for selecting the type and calculating the accommodation basic charge is executed.

  If it is determined in S15 that there is no room type for any other accommodation facility, and the calculation of the basic accommodation fee has been completed for all accommodation room types that meet the accommodation conditions and are in stock, For the room types of all the accommodation facilities for which the basic charge calculation processing has been performed, the accommodation basic charge list including the accommodation facilities and the room type summary including the accommodation basic charges for each room type as illustrated in FIG. 12 is generated. Then, the generated basic charge list is transmitted to the user terminal 20 (S17). This basic accommodation charge list is output to the user terminal 20, and the user selects the room type of the accommodation facility to be reserved from the basic accommodation charge list.

  A specific example of the method of calculating the basic accommodation fee according to the flow described above with reference to FIG. 13 will be described below with reference to FIGS. 8 and 9 as the first example and FIGS. 10 and 11 as the second example. This will be described in detail.

  In the first example, the number of stays (hereinafter, in the second example as well, the number of stays, not the stay days, is counted as the stay days. It is assumed that the accommodation conditions shown in FIG. 8 are transmitted from the user terminal 20 in a case where only an early reservation discount is applied in one day. Assuming that the room inventory table 132 and the standard fee table 133 are as shown in FIGS. 4 to 7 for one of the room types of the accommodation facility that meet the conditions such as area and the number of guests, the basic accommodation fee is calculated. Is performed as shown in FIG.

  First, the room inventory table 132 shown in FIG. 4 is checked for the presence / absence of inventory on November 11, which is the check-in date. Since it can be confirmed that the stock of 8 rooms remains on November 11, next, 8,000 yen, which is the standard charge for accommodation on the same day, is read from the standard charge table 133 shown in FIG.

  Then, in order to check whether there is an applicable discount plan, the discount conditions stored in the discount condition storage unit 134 are checked in order, and in this example, November 11 is a day when an early reservation discount can be applied. Therefore, the presence / absence of inventory for the early reservation discount on November 11, which is the accommodation date, is confirmed in the room inventory table 132 for the early reservation discount shown in FIG. Since it can be confirmed that there are two rooms for early reservation discount on 11 November, the discount amount calculation rule stored in the discount condition storage unit 134 is applied. A discount of 800 yen, which is a 10% discount, is calculated as a discount amount, and the discount rate of 800 yen is discounted from the standard charge of 8,000 yen to determine the basic accommodation fee as 7,200 yen.

  Incidentally, a flag of “1” is set beside the 800 yen discount amount of the early reservation discount in FIG. 9. This is a duplication permission flag for judging whether the discount plan is duplicated, which is the first example. In the case of (1), since there is no duplication, there is no influence by the duplication permission flag. However, in the case of (1), it can be applied.

  The second example is a case where the number of days of stay is 3 and early reservation discount and consecutive night reservation discount are applied, and it is assumed that the accommodation conditions shown in FIG. Assuming that the room inventory table 132 and the standard fee table 133 are as shown in FIGS. 4 to 7 for one of the room types of the accommodation facility that meet the conditions such as area and the number of guests, the basic accommodation fee is calculated. Is performed as shown in FIG.

  First, the presence / absence of inventory for three nights from November 20th, which is the check-in date, is confirmed with the room inventory table 132 shown in FIG. From November 20th to 22nd, it can be confirmed that all 10 rooms, 10 rooms, and 2 rooms are still in stock. The 8,000 yen for the second, the 8,000 yen for the second night, and the 9,000 yen for the third night are read out from the standard fee table 133 shown in FIG.

  Then, in order to confirm whether there is an applicable discount plan or whether the discount condition is stored in the discount condition storage unit 134, in this example, November 20 is a day on which an early reservation discount can be applied. Therefore, the presence / absence of the inventory for the early reservation discount on November 20, which is the night of the first night, is confirmed in the room inventory table 132 for the early reservation discount shown in FIG. Since it can be confirmed that one room for early reservation discount remains on November 20, the discount calculation rule stored in the discount condition storage unit 134 is applied, and here the first to third nights are applied. A discount amount of 2,500 yen, which is a 10% discount on the total price of 25,000 yen, which is the total amount of the standard fee up to the night, is calculated.

  In this example, regarding the application of early reservation discounts for consecutive nights, the discount amount was calculated assuming that early reservation discounts are applied on all nights if it can be confirmed that there is an inventory on the first night. There is no particular limitation on the method for calculating the discount amount at the hotel. For example, the discount amount may be calculated for each stay day by determining whether the discount plan is applied for each stay day based on the availability of the stock for each stay day. If there is a day that is not in stock even for one night, the early reservation discount may not be applied to all the accommodation days.

  Next, in this example, since it is 3 consecutive nights, it is determined that the consecutive night reservation discount can be applied, and whether there is a stock for the consecutive night reservation discount on November 20, which is the first night, It confirms with the room stock table 132 regarding the consecutive night reservation discount which is shown in FIG. Since it can be confirmed on November 20 that there is still one room in stock for consecutive night reservation discounts, the discount amount calculation rule stored in the discount condition storage unit 134 is applied, and here the first night to A discount of 2,500 yen, which is a 10% discount on the total price of 25,000 yen, which is the total amount of the standard charge up to the third night, is calculated.

  Here, since it has been determined that the two discount plans, the early reservation discount and the consecutive night reservation discount, can be applied, the discount condition storage unit 134 is referred to as to whether the two can be overlapped. The duplication permission flag of “1” is set, and the duplication permission flag of the discount plan that cannot be applied due to duplication is set to “0”. In the example of FIG. 11, when the early reservation discount is applied, the consecutive night reservation discount cannot be applied twice. Therefore, the early reservation discount overlap permission flag is “1” and the consecutive night reservation discount overlap permission flag is “ 0 ”.

  With the information shown in the example of FIG. 11 including the duplication permission flag stored in the main memory or the like, 25,000 yen, which is the total amount of the standard fee, is obtained by early reservation discount from the duplication permission flag. It is determined that a discount of 500 yen is possible, but a discount of 2,500 yen due to consecutive nights reservation discount is not possible, and the applicable discount amount of 2,500 yen is discounted to determine a basic accommodation fee of 22,500 yen. .

  The flowchart in FIG. 14 illustrates a flow in which the reservation service support server 10 receives a reservation for the room type of the accommodation facility selected by the user from the user terminal 20 to which the basic accommodation charge list has been output.

  The user who wants to make an accommodation reservation selects the room type of the accommodation facility to make a reservation from the accommodation basic charge list output to the user terminal 20 as in the example of FIG. . When information on the room type of the accommodation facility selected by the reservation service support server 10 is received (S21), the option fee table 135 is searched (S22) and can be added to the room type of the selected accommodation facility. It is confirmed whether there is an optional menu such as breakfast, morning edition, video viewing card, etc. (S23).

  If there is an option that can be added, the contents and fee of the option are read from the option fee table 135, an option list as illustrated in FIG. 15 is generated and transmitted to the user terminal 20 (S24), and the user terminal 20, an option selection by the user is accepted. When the option is selected (S25), the selected option fee is added to the basic accommodation fee of the room type of the accommodation facility (S26), and the reservation content including the final usage fee with the option added is added. And transmitted to the user terminal 20 (S27).

  The method for specifying the room type basic charge for the corresponding room type is not particularly limited. For example, the basic charge list transmitted to the user terminal 20 is temporarily stored in the main memory of the reservation service support server 10 or the like. In addition, when the room type of the accommodation facility desired to be reserved is selected, the corresponding basic accommodation fee may be read from the main memory or the like.

  The procedure for allowing the user to select an option is not particularly limited, and a plurality of options that can be selected as described above may be sent together as a list, and the user may be allowed to select a required option. Then, selectable options may be sequentially transmitted to the user terminal 20 to allow the user to select whether each option is necessary.

  If there is no option that can be added, or if the user does not select any option, the reservation content with the accommodation basic fee as the final usage fee is transmitted to the user terminal 20 (S27). In this way, the user confirms the reservation content transmitted to the user terminal 20, performs an operation necessary for confirming the reservation on the user terminal 20, and transmits a reservation confirmation instruction. When the reservation work support server 10 confirms the reservation confirmation instruction (S28), the confirmed reservation content is registered in the reservation information table 136 (S29), and the reservation reception process is terminated.

  The reservation contents received by the reservation service support server 10 need to be transmitted to the reservation management system 30 of the reserved accommodation facility, but the transmission timing is not particularly limited, and the reservation information table 136 The reservation information update unit 12 may be activated at the same time as the registration, and may be transmitted immediately. Alternatively, the reservation information update unit 12 may be activated at a predetermined timing and newly registered in the reservation information table 136 from the previous transmission. The reservation details may be sent together.

DESCRIPTION OF SYMBOLS 10 Reservation work support server 11 Reservation request processing part 12 Reservation information update part 13 Reservation information database 131 Facility information table 132 Room stock table 133 Standard charge table 134 Discount condition storage part 135 Option charge table 136 Reservation information table 20 User terminal 30 Reservation management system

Claims (7)

A reservation service support server used for determining a reservation condition for a reservation request for a predetermined service for which a use date or a use date is specified,
Inventory information storage means for storing the number of inventory related to the use of the service for each day or date when reservation is possible;
Standard charge storage means for storing a standard charge that is the basis of the use fee of the service before reflecting the application of the discount plan and the addition of options for each day or date when reservation is possible,
Discount condition storage means for storing a discount condition of a discount plan applicable to the standard fee when a use date or a use date meets a predetermined condition;
Reservation request receiving means for receiving a reservation request for the service in which a use date or a use date is specified from a user terminal operated by a user;
Inventory checking means for searching the inventory information storage means to check whether there is stock on the use date or use date specified in the reservation request;
When the inventory confirmation means confirms that there is inventory on the use date or use date and time, a standard charge reading means that searches and reads the standard charge storage means and reads the standard charge on the use date or use date and time specified in the reservation request; ,
For the use date or use date and time specified in the reservation request, it is determined whether the discount condition stored in the discount condition storage means is satisfied, and if there is a discount plan corresponding to the discount condition, the standard charge reading means Applying the discount plan to the standard rate read by the basic rate calculating means for calculating the basic rate related to the use of the service;
A reservation service support server comprising: Option selection information receiving means for receiving, from the user terminal, information related to options selected by the user for use of the service;
Reservation condition transmission for determining the usage fee by adding the option fee specified from the information related to the option to the basic fee calculated by the basic fee calculation means, and transmitting information regarding the reservation condition including the usage fee to the user terminal Means,
The reservation work support server according to claim 1, further comprising: The inventory information storage means stores, for each of a plurality of facilities or equipment that provide the service, the number of stocks related to the use of the service for each day or date that can be reserved,
In the reservation request received by the reservation request receiving means, a facility condition for selecting a facility or equipment to provide a service is specified,
The inventory confirmation means confirms the presence or absence of inventory on the use date or use date and time specified in the reservation request for the facility or equipment corresponding to the facility conditions specified in the reservation request,
The basic charge calculation means calculates the basic charge for each facility or equipment that is confirmed to be in stock on the use date or use date by the inventory check means, and is calculated for one or more facilities or equipment. Sending the basic fee to the user terminal;
3. The reservation work support server according to claim 2, wherein the option selection information receiving means receives information related to an option regarding a facility or equipment selected by the user at the user terminal. It has a discount inventory information storage means for storing the number of inventory related to the application of a discount plan for each day or date when reservation is possible,
When there is a discount plan corresponding to the discount condition, the basic charge calculation means searches the discount stock information storage means for the presence or absence of the stock of the discount plan on the use date or use date and time specified in the reservation request. The basic charge to which the discount plan is applied is calculated when it is confirmed that the discount plan is in stock on the use date or use date and time. Reservation work support server. The discount condition storage means stores information on discount conditions of two or more discount plans and whether or not each discount plan can be duplicated,
In the case where there are two or more discount plans corresponding to the discount condition, the basic charge calculation means determines whether the discount plan can be applied to the standard charge according to whether each discount plan is stored in the discount condition storage means. The reservation service support server according to claim 1, wherein the basic fee is calculated based on the determination. A reservation service support program used to determine a reservation condition for a reservation request for a predetermined service with a specified use date or use date,
Inventory information storage means for storing the number of inventory related to the use of the service for each day or date when reservation is possible;
Standard charge storage means for storing a standard charge that is the basis of the use fee of the service before reflecting the application of the discount plan and the addition of options for each day or date when reservation is possible,
Discount condition storage means for storing a discount condition of a discount plan applicable to the standard fee when a use date or a use date meets a predetermined condition;
Provided in the computer,
A reservation request receiving step for receiving a reservation request for the service in which a use date or a use date is specified from a user terminal operated by a user;
An inventory check step of searching the inventory information storage means to check whether there is inventory on the use date or use date and time specified in the reservation request;
When the stock confirmation step confirms that there is inventory on the use date or use date and time, the standard charge reading on the use date or use date and time specified in the reservation request is retrieved and read out from the standard charge storage means. Steps,
For the use date or use date and time specified in the reservation request, it is determined whether the discount condition stored in the discount condition storage means is satisfied, and when there is a discount plan corresponding to the discount condition, the standard charge reading step A basic charge calculation step of calculating a basic charge obtained by applying the discount plan to the standard charge read in
Reservation work support program characterized by causing A reservation service support method for determining a reservation condition for a reservation request for a predetermined service with a specified use date or use date and time, and for a computer that supports the reservation service,
Inventory information storage means for storing the number of inventory related to the use of the service for each day or date when reservation is possible;
Standard charge storage means for storing a standard charge that is the basis of the use fee of the service before reflecting the application of the discount plan and the addition of options for each day or date when reservation is possible,
Discount condition storage means for storing a discount condition of a discount plan applicable to the standard fee when a use date or a use date meets a predetermined condition;
Is provided,
A reservation request receiving step for receiving a reservation request for the service in which a use date or a use date is specified, from the user terminal operated by the user,
An inventory confirmation step in which the computer searches the inventory information storage means for the presence or absence of inventory on the use date or use date specified in the reservation request; and
When the computer confirms that there is stock on the use date or use date and time in the inventory check step, the standard fee storage means is searched for the standard charge on the use date or use date and time specified in the reservation request. A standard charge reading step to read;
The computer determines whether the discount date stored in the discount condition storage means for the use date or the use date specified in the reservation request, and if there is a discount plan corresponding to the discount condition, A basic charge calculating step for calculating a basic charge obtained by applying the discount plan to the standard charge read in the standard charge reading step;
A method for supporting reservation work, comprising: